Are you a giver or a taker? | Adam Grant

Translator: Leslie Gauthier Reviewer: Camille Martínez

Prevodilac: Milenka Okuka Lektor: Mile Živković

I want you to look around the room for a minute

Želim da se osvrnete za trenutak po prostoriji

and try to find the most paranoid person here --

i pokušate da otkrijete najparanoičniju osobu ovde -

(Laughter)

(Smeh)

And then I want you to point at that person for me.

I želim da mi pokažete prstom tu osobu.

(Laughter)

(Smeh)

OK, don't actually do it.

OK, nemojte to stvarno uraditi.

(Laughter)

(Smeh)

Međutim, kao organizacioni psiholog,

But, as an organizational psychologist,

I spend a lot of time in workplaces,

provodim mnogo vremena na radnim mestima

and I find paranoia everywhere.

i svuda zatičem paranoju.

Paranoia is caused by people that I call "takers."

Paranoju uzrokuju ljudi koje nazivam "uzimaocima".

Takers are self-serving in their interactions.

Uzimaoci su sebični u svojim interakcijama.

It's all about what can you do for me.

Samo je važno šta vi možete da učinite za mene.

The opposite is a giver.

Suprotan mu je davalac.

It's somebody who approaches most interactions by asking,

To je neko ko pristupa većini interakcija pitajući:

"What can I do for you?"

"Šta mogu da učinim za vas?"

I wanted to give you a chance to think about your own style.

Želeo sam da vam dam priliku da razmislite o sopstvenom stilu.

We all have moments of giving and taking.

Svi imamo trenutke davanja i uzimanja.

Your style is how you treat most of the people most of the time,

Vaš stil je ono kako se većinom odnosite prema većini ljudi,

your default.

vi u osnovi.

I have a short test you can take

Imam kratak test za vas

to figure out if you're more of a giver or a taker,

da otkrijete da li ste više davalac ili uzimalac

and you can take it right now.

i možete odmah da ga uradite.

[The Narcissist Test]

[Test za narcise]

[Step 1: Take a moment to think about yourself.]

[Korak 1: Odvojite trenutak da razmislite o sebi.]

(Laughter)

(Smeh)

[Step 2: If you made it to Step 2, you are not a narcissist.]

[Korak 2: ako ste stigli do drugog koraka, niste narcis.]

(Laughter)

(Smeh)

This is the only thing I will say today that has no data behind it,

Ovo je jedina stvar koju ću danas reći iza koje ne stoje podaci,

but I am convinced the longer it takes for you to laugh at this cartoon,

ali sam ubeđen da što vam je više potrebno da se nasmejete ovom crtežu,

the more worried we should be that you're a taker.

više bi trebalo da ste zabrinuti da ste uzimalac.

(Laughter)

(Smeh)

Of course, not all takers are narcissists.

Naravno, nisu svi uzmaoci narcisi.

Some are just givers who got burned one too many times.

Neki su prosto davaoci koji su se opekli previše puta.

Then there's another kind of taker that we won't be addressing today,

Potom imamo još jedan tip uzimaoca o kome nećemo danas govoriti,

and that's called a psychopath.

a to je psihopata.

(Laughter)

(Smeh)

I was curious, though, about how common these extremes are,

Zanimalo me je, pak, to koliko su zastupljeni ovi ekstremi,

and so I surveyed over 30,000 people across industries

pa sam ispitao preko 30000 ljudi iz raznih grana industrije

around the world's cultures.

širom svetskih kultura.

And I found that most people are right in the middle

I otkrio sam da je većina ljudi u sredini

between giving and taking.

između davanja i uzimanja.

They choose this third style called "matching."

Oni biraju treći stil koji se zove "odmeravanje".

Ako ste odmeravalac, pokušavate da održavate ravnotežu davanja i uzimanja:

If you're a matcher, you try to keep an even balance of give and take:

quid pro quo -- I'll do something for you if you do something for me.

quid pro quo - učiniću ti uslugu, ako ti meni učiniš uslugu.

And that seems like a safe way to live your life.

I to izgleda kao bezbedan način da živite svoj život.

Ali da li je to najefikasniji i najproduktivniji način da živite?

But is it the most effective and productive way to live your life?

The answer to that question is a very definitive ...

Odgovor na to pitanje je veoma izričito...

maybe.

možda.

(Laughter)

(Smeh)

I studied dozens of organizations,

Izučavao sam desetine organizacija,

thousands of people.

hiljade ljudi.

I had engineers measuring their productivity.

Inženjeri su merili produktivnost za mene.

(Laughter)

(Smeh)

I looked at medical students' grades --

Posmatrao sam ocene studenata medicine -

even salespeople's revenue.

čak i prihod trgovaca.

(Laughter)

(Smeh)

And, unexpectedly,

I, neočekivano,

the worst performers in each of these jobs were the givers.

najgore rezultate u svim ovim poslovima su imali davaoci.

The engineers who got the least work done

Inženjeri koji su najmanje posla obavljali

were the ones who did more favors than they got back.

su oni koji su više usluga davali nego primali.

They were so busy doing other people's jobs,

Toliko su bili zauzeti radeći tuđe poslove

they literally ran out of time and energy to get their own work completed.

da su bukvalno ostajali bez vremena i energije da završe sopstveni posao.

In medical school, the lowest grades belong to the students

U medicinskoj školi, najniže ocene su pripadale đacima

who agree most strongly with statements like,

koji se najsnažnije slažu sa izjavama tipa:

"I love helping others,"

"Volim da pomažem drugima",

što nagoveštava da je doktor kome treba da verujete

which suggests the doctor you ought to trust

is the one who came to med school with no desire to help anybody.

onaj koji je završio medicinu bez želje da pomogne bilo kome.

(Laughter)

(Smeh)

And then in sales, too, the lowest revenue accrued

Takođe i u trgovini, najniži prihod je bio

in the most generous salespeople.

kod najdarežljivijih trgovaca.

I actually reached out to one of those salespeople

Zapravo sam se obratio jednom od tih trgovaca

koji se visoko kotirao kao davalac.

who had a very high giver score.

And I asked him, "Why do you suck at your job --"

Upitao sam ga: "Zašto si tako loš u svom poslu -"

I didn't ask it that way, but --

nisam ga pitao tako, ali -

(Laughter)

(Smeh)

"What's the cost of generosity in sales?"

"Koja je cena darežljivosti u trgovini?"

And he said, "Well, I just care so deeply about my customers

A on je rekao: "Pa, prosto mi je toliko stalo do mojih mušterija

that I would never sell them one of our crappy products."

da im nikad ne bih prodao neki od naših loših proizvoda."

(Laughter)

(Smeh)

So just out of curiosity,

Iz čiste radoznalosti,

koliko vas se identifikuje više kao davaoci, pa uzimaoci pa odmeravaoci?

how many of you self-identify more as givers than takers or matchers?

Raise your hands.

Podignite ruke.

OK, it would have been more before we talked about these data.

U redu, bilo bi vas više pre nego što smo izneli ove podatke.

But actually, it turns out there's a twist here,

No, zapravo, ispostavlja se da ovde postoji preokret

because givers are often sacrificing themselves,

zato što se davaoci često žrtvuju,

but they make their organizations better.

oni unapređuju svoje organizacije.

We have a huge body of evidence --

Imamo ogroman broj dokaza -

many, many studies looking at the frequency of giving behavior

mnoga, mnoga istraživanja koja su razmatrala zastupljenost kulture davanja

that exists in a team or an organization --

koja postoji u ekipi ili organizaciji -

and the more often people are helping and sharing their knowledge

i što češće ljudi pomažu i dele svoje znanje

and providing mentoring,

i pružaju mentorstvo,

the better organizations do on every metric we can measure:

organizacije su sve bolje po svim jedinicama mere:

higher profits, customer satisfaction, employee retention --

veći profit, zadovoljstvo mušterija, zadržavanje radnika -

even lower operating expenses.

čak i niži troškovi rada.

So givers spend a lot of time trying to help other people

Davaoci provode mnogo vremena pokušavajući da pomognu drugima

and improve the team,

i unapređujući ekipu,

and then, unfortunately, they suffer along the way.

a potom usput, nažalost, ispaštaju.

Želim da govorim o tome šta je potrebno

I want to talk about what it takes

to build cultures where givers actually get to succeed.

da se izgrade kulture u kojima davaoci zapravo uspevaju.

So I wondered, then, if givers are the worst performers,

Pa sam se zapitao, dakle, ako davaoci daju najgore rezultate,

who are the best performers?

ko daje najbolje rezultate?

Let me start with the good news: it's not the takers.

Započeću dobrim vestima: ne radi se o uzimaocima.

Takers tend to rise quickly but also fall quickly in most jobs.

Uzimaoci imaju tendenciju brzog uspona, ali i brzog pada na većini poslova.

And they fall at the hands of matchers.

A dopadaju šaka odmeravaocima.

If you're a matcher, you believe in "An eye for an eye" -- a just world.

Ako ste odmeravalac, verujete u "oko za oko" - pravedan svet.

And so when you meet a taker,

Pa, kad upoznate uzimaoca,

you feel like it's your mission in life

osećate da je vaša životna misija

to just punish the hell out of that person.

da kaznite i boga u toj osobi.

(Laughter)

(Smeh)

And that way justice gets served.

I na taj način se sprovodi pravda.

Well, most people are matchers.

Pa, ljudi su uglavnom odmeravaoci.

And that means if you're a taker,

A to znači da ako ste uzimalac,

it tends to catch up with you eventually;

kad-tad će vas to sustići;

what goes around will come around.

sve se vraća, sve se plaća.

And so the logical conclusion is:

Te je logičan zaključak:

it must be the matchers who are the best performers.

mora da odmeravaoci imaju najbolje rezultate.

But they're not.

Međutim nemaju.

In every job, in every organization I've ever studied,

Na svakom poslu, u svakoj organizaciji koju sam ikad izučavao

the best results belong to the givers again.

najbolji rezultati pripadaju ponovo davaocima.

Take a look at some data I gathered from hundreds of salespeople,

Uzmite neke podatke koje sam sakupio od stotina trgovaca,

tracking their revenue.

prateći njihov prihod.

What you can see is that the givers go to both extremes.

Ono što vidite je da davaoci idu do oba ekstrema.

They make up the majority of people who bring in the lowest revenue,

Sačinjavaju većinu ljudi koji imaju najniže prihode,

but also the highest revenue.

ali i najveće prihode.

The same patterns were true for engineers' productivity

Isti obrasci su tačni za produktivnost inženjera

and medical students' grades.

i ocene studenata medicine.

Givers are overrepresented at the bottom and at the top

Davaoca ima previše na dnu i na vrhu

of every success metric that I can track.

svakog merenja uspešnosti koje sam preduzeo.

Which raises the question:

To povlači pitanje:

How do we create a world where more of these givers get to excel?

kako da stvorimo svet u kome više ovih davaoca uspeva?

I want to talk about how to do that, not just in businesses,

Želim da govorim kako da to postignemo, ne samo u poslu,

but also in nonprofits, schools --

već i u neprofitnim organizacijama, školama -

even governments.

čak i vladama.

Are you ready?

Da li ste spremni?

(Cheers)

(Klicanje)

I was going to do it anyway, but I appreciate the enthusiasm.

Svejedno bih to uradio, ali cenim vaš entuzijazam.

(Laughter)

(Smeh)

The first thing that's really critical

Prva stvar koja je ključna

is to recognize that givers are your most valuable people,

je spoznaja da su vam davaoci najdragoceniji ljudi,

but if they're not careful, they burn out.

ali ako nisu pažljivi, istroše se.

So you have to protect the givers in your midst.

Pa morate da zaštitite davaoce u središtu.

And I learned a great lesson about this from Fortune's best networker.

A naučio sam sjajnu lekciju o ovome od najboljeg mrežnog radnika firme Forčun.

It's the guy, not the cat.

Radi se o momku, ne mački.

(Laughter)

(Smeh)

His name is Adam Rifkin.

Zove se Adam Rifkin.

He's a very successful serial entrepreneur

Veoma je uspešan serijski preduzetnik

who spends a huge amount of his time helping other people.

koji provodi veoma mnogo svog vremena pomažući drugima.

And his secret weapon is the five-minute favor.

A njegovo tajno oružje je petominutna usluga.

Adam said, "You don't have to be Mother Teresa or Gandhi

Adam kaže: "Ne morate da budete Majka Tereza ili Gandi

to be a giver.

da biste bili davalac.

Prosto morate da nađete sitne načine da dodate veliku vrednost

You just have to find small ways to add large value

to other people's lives."

životima drugih ljudi."

That could be as simple as making an introduction

To može biti prosto kao upoznavanje dvoje ljudi

between two people who could benefit from knowing each other.

koji bi mogli da imaju koristi od međusobnog poznanstva.

It could be sharing your knowledge or giving a little bit of feedback.

Moglo bi biti deljenje znanja ili pružanje nešto povratnih informacija.

Or It might be even something as basic as saying,

Ili bi moglo da bude nešto tako elementarno kao reči:

"You know,

"Znate,

I'm going to try and figure out

pokušaću da otkrijem

if I can recognize somebody whose work has gone unnoticed."

da li mogu da prepoznam nekoga čiji je posao prošao neprimećeno."

And those five-minute favors are really critical

A te petominutne usluge su zaista ključne

to helping givers set boundaries and protect themselves.

u pomaganju davaocima da podese granice i da se zaštite.

The second thing that matters

Druga važna stvar,

if you want to build a culture where givers succeed,

ako želite da izgradite kulturu gde davaoci uspevaju

is you actually need a culture where help-seeking is the norm;

je da zapravo trebate kulturu u kojoj je traženje pomoći norma;

where people ask a lot.

gde ljudi mnogo pitaju.

This may hit a little too close to home for some of you.

Ovo će izgledati suviše blisko nekima od vas.

[So in all your relationships, you always have to be the giver?]

[Dakle, u svim svojim vezama uvek morate da budete davalac?]

(Laughter)

(Smeh)

What you see with successful givers

Ono što vidite kod uspešnih davaoca

is they recognize that it's OK to be a receiver, too.

je da prepoznaju da je u redu biti i primalac.

If you run an organization, we can actually make this easier.

Ako upravljate organizacijom, zapravo možemo to da olakšamo.

We can make it easier for people to ask for help.

Možemo da olakšamo ljudima da traže pomoć.

A couple colleagues and I studied hospitals.

Nekoliko kolega i ja smo izučavali bolnice.

Otkrili smo da na određenim spratovima medicinske sestre često traže pomoć,

We found that on certain floors, nurses did a lot of help-seeking,

and on other floors, they did very little of it.

dok su na drugim spratovima veoma retko to radile.

The factor that stood out on the floors where help-seeking was common,

Uočiv faktor na spratovima gde je bilo uobičajeno traženje pomoći,

where it was the norm,

gde je to bila norma,

was there was just one nurse whose sole job it was

bilo je prisustvo jedne sestre čiji je jedini posao

to help other nurses on the unit.

bio da pomaže drugim sestrama iz jedinice.

When that role was available,

Kad je ta uloga bila dostupna,

nurses said, "It's not embarrassing, it's not vulnerable to ask for help --

sestre su govorile: "Nije sramota, nije ranjivost tražiti pomoć -

it's actually encouraged."

zapravo je podsticajno."

Help-seeking isn't important just for protecting the success

Traženje pomoći nije važno samo radi zaštite uspešnosti

and the well-being of givers.

i dobrobiti davalaca.

It's also critical to getting more people to act like givers,

Takođe je i ključno za navođenje više ljudi da delaju kao davaoci

because the data say

jer podaci otkrivaju

that somewhere between 75 and 90 percent of all giving in organizations

da negde između 75 i 90 procenata sveg davanja u organizacijama

starts with a request.

započinje zahtevom.

But a lot of people don't ask.

Međutim, mnogi ljudi ne pitaju.

They don't want to look incompetent,

Ne žele da izgledaju nesposobno,

they don't know where to turn, they don't want to burden others.

ne znaju kome da se obrate, ne žele da opterećuju druge.

Yet if nobody ever asks for help,

Ipak, ako niko nikad ne traži pomoć,

you have a lot of frustrated givers in your organization

imate mnogo isfrustriranih davalaca u svojoj organizaciji

who would love to step up and contribute,

koji bi voleli da istupe i doprinesu,

if they only knew who could benefit and how.

kad bi samo znali ko bi i kako imao koristi.

But I think the most important thing,

Ali mislim da je najvažnije,

if you want to build a culture of successful givers,

ako želite da izgradite kulturu uspešnih davalaca,

is to be thoughtful about who you let onto your team.

da budete pažljivi kod toga koga primate u ekipu.

I figured, you want a culture of productive generosity,

Otkirio sam, želite li kulturu produktivne darežljivosti,

you should hire a bunch of givers.

trebalo bi da zaposlite gomilu davalaca.

But I was surprised to discover, actually, that that was not right --

Ali sam bio zatečen otkrićem da zapravo to nije tačno -

that the negative impact of a taker on a culture

da je negativan uticaj uzimaoca na kulturu

is usually double to triple the positive impact of a giver.

obično dvostruko ili trostruko veći od pozitivnog uticaja davaoca.

Think about it this way:

Mislite o tome ovako:

one bad apple can spoil a barrel,

kamenčić zamuti bistar potok,

but one good egg just does not make a dozen.

ali jedna lasta ne čini proleće.

I don't know what that means --

Ne znam šta to znači -

(Laughter)

(Smeh)

But I hope you do.

Ali se nadam da vi znate.

No -- let even one taker into a team,

Ne - pustite samo jednog uzimaoca u ekipu

and you will see that the givers will stop helping.

i videćete da davaoci prestaju da pomažu.

They'll say, "I'm surrounded by a bunch of snakes and sharks.

Reći će: "Okruženi smo gomilom hijena i harpija.

Why should I contribute?"

Zašto bismo doprinosili?"

Whereas if you let one giver into a team,

Dok, ako pustite jednog davaoca u ekipu,

you don't get an explosion of generosity.

nećete dobiti eksploziju darežljivosti.

More often, people are like,

Češće su ljudi u fazonu:

"Great! That person can do all our work."

"Odlično! Ta osoba će da mi radi sav posao."

So, effective hiring and screening and team building

Pa efikasno zapošljavanje i proveravanje i ekipna izgradnja

is not about bringing in the givers;

nisu o dovođenju davaoca;

it's about weeding out the takers.

već se radi o iskorenjivanju uzimaoca.

If you can do that well,

Ako to dobro obavite,

you'll be left with givers and matchers.

ostaće vam davaoci i odmeravaoci.

The givers will be generous

Davaoci će da budu darežljivi

because they don't have to worry about the consequences.

jer neće morati da brinu za posledice.

And the beauty of the matchers is that they follow the norm.

A lepota odmeravaoca je da prate normu.

So how do you catch a taker before it's too late?

Pa, kako da uhvatite uzimaoca na vreme?

We're actually pretty bad at figuring out who's a taker,

Zapravo smo prilično loši u prepoznavanju uzimaoca,

especially on first impressions.

naročito kod prvih utisaka.

There's a personality trait that throws us off.

Ima jedna crta ličnosti koja nas zavara.

It's called agreeableness,

Naziva se prijatnošću,

one the major dimensions of personality across cultures.

to je jedna od glavnih dimenzija ličnosti širom kultura.

Agreeable people are warm and friendly, they're nice, they're polite.

Prijatni ljudi su topli i druželjubivi, fini su i pristojni.

You find a lot of them in Canada --

Zateći ćete ih mnogo u Kanadi -

(Laughter)

(Smeh)

Where there was actually a national contest

Gde je zapravo bio nacionalni konkurs

to come up with a new Canadian slogan and fill in the blank,

da se smisli novi kanadski slogan i popuni praznina:

"As Canadian as ..."

"Kanadski kao..."

I thought the winning entry was going to be,

Mislio sam da će pobednički unos biti:

"As Canadian as maple syrup," or, "... ice hockey."

"Kanadski kao javorov sirup" ili "... hokej na ledu".

But no, Canadians voted for their new national slogan to be --

Ali ne, Kanađani su izglasali da im novi slogan bude -

I kid you not --

ne zezam vas -

"As Canadian as possible under the circumstances."

"Kanadski koliko je to moguće u datim okolnostima."

(Laughter)

(Smeh)

Now for those of you who are highly agreeable,

Vi, koji ste izuzetno prijatni

or maybe slightly Canadian,

ili malčice Kanađani,

you get this right away.

odmah ovo razumete.

How could I ever say I'm any one thing

Kako ikada mogu reći da sam nešto

when I'm constantly adapting to try to please other people?

kad se stalno prilagođavam kako bih ugodio drugima?

Disagreeable people do less of it.

Neprijatni ljudi to ređe rade.

They're more critical, skeptical, challenging,

Više su kritični, skeptični, zahtevni

and far more likely than their peers to go to law school.

i daleko skloniji od svojih vršnjaka da pohađaju pravo.

(Laughter)

(Smeh)

That's not a joke, that's actually an empirical fact.

To nije šala, to je zapravo empirijska činjenica.

(Laughter)

(Smeh)

So I always assumed that agreeable people were givers

Pa sam uvek preptostavljao da su prijatni ljudi davaoci,

and disagreeable people were takers.

a da su neprijatni ljudi uzimaoci.

But then I gathered the data,

No onda sam sakupio podatke

and I was stunned to find no correlation between those traits,

i bio sam zatečen saznanjem da ne postoji veza između ovih osobina

because it turns out that agreeableness-disagreeableness

jer se ispostavlja da je prijatnost-neprijatnost

is your outer veneer:

vaša spoljna fasada:

How pleasant is it to interact with you?

koliko je prijatno interagovati s vama?

Whereas giving and taking are more of your inner motives:

Dok su davanje i uzimanje pre vaše unutrašnje motivacije:

What are your values? What are your intentions toward others?

koje su vaše vrednosti? Koje su vaše namere prema drugima?

If you really want to judge people accurately,

Ako zaista želite precizno da procenjujete ljude,

you have to get to the moment every consultant in the room is waiting for,

morate da stignete do trenutka koji svaki savetnik iščekuje

and draw a two-by-two.

i nacrtate dva-sa-dva tabelu.

(Laughter)

(Smeh)

The agreeable givers are easy to spot:

Prijatne davaoce je lako zapaziti:

they say yes to everything.

oni na sve kažu da.

The disagreeable takers are also recognized quickly,

Neprijatne uzimaoce je takođe lako uočiti,

although you might call them by a slightly different name.

iako biste ih nazvali malčice drugačijim imenom.

(Laughter)

(Smeh)

We forget about the other two combinations.

Zaboravljamo druge dve kombinacije.

There are disagreeable givers in our organizations.

Postoje neprijatni davaoci u našim organizacijama.

There are people who are gruff and tough on the surface

Postoje ljudi koji su osorni i grubi spolja,

but underneath have others' best interests at heart.

ali ispod površine imaju tuđe interese u srcu.

Or as an engineer put it,

Ili kako je to inženjer sročio:

"Oh, disagreeable givers --

"Ah, neprijatni davaoci -

like somebody with a bad user interface but a great operating system."

kao neko lošeg korisničkog interfejsa, ali sjajnog operativnog sistema."

(Laughter)

(Smeh)

If that helps you.

Ako vam to pomaže.

(Laughter)

(Smeh)

Disagreeable givers are the most undervalued people in our organizations,

Neprijatni davaoci su najpotcenjeniji ljudi u našim organizacijama

because they're the ones who give the critical feedback

jer oni pružaju kritičke povratne informacije

that no one wants to hear but everyone needs to hear.

koje niko ne želi da čuje, ali svako mora da ih čuje.

We need to do a much better job valuing these people

Moramo biti mnogo bolji u cenjenju ovih ljudi

as opposed to writing them off early,

nasuprot tome što ih rano otpisujemo

and saying, "Eh, kind of prickly,

i govorimo: "Ah, nekako su drski,

must be a selfish taker."

mora da su sebični uzimaoci."

The other combination we forget about is the deadly one --

Druga kombinacija, koju zaboravljamo, je smrtonosna -

the agreeable taker, also known as the faker.

prijatni uzimalac, poznat i kao folirant.

This is the person who's nice to your face,

To je osoba koja je naoko fina,

and then will stab you right in the back.

ali će vam zabosti nož u leđa.

(Laughter)

(Smeh)

And my favorite way to catch these people in the interview process

A moj omiljeni način hvatanja ovih ljudi tokom intervjua

is to ask the question,

je tako što ih pitam:

"Can you give me the names of four people

"Možete li da imenujete četvoro ljudi

whose careers you have fundamentally improved?"

čije ste karijere temeljno unapredili?"

The takers will give you four names,

Uzimaoci će da vam daju četiri imena,

and they will all be more influential than them,

i to će da budu uticajniji ljudi od njih

because takers are great at kissing up and then kicking down.

jer su davaoci dobri u ulizivanju, a potom u srozavanju.

Givers are more likely to name people who are below them in a hierarchy,

Davaoci će pre da imenuju ljude koji su hijerarhijski niže od njih,

who don't have as much power,

koji nemaju jednaku moć,

who can do them no good.

koji im ne mogu pomoći.

And let's face it, you all know you can learn a lot about character

I da se ne lažemo, svi znate da možete da saznate mnogo o karakteru

by watching how someone treats their restaurant server

posmatrajući kako se neko odnosi prema konobaru u restoranu

or their Uber driver.

ili prema svom taksisti.

So if we do all this well,

Ako sve dobro odradimo,

if we can weed takers out of organizations,

ako uspemo da iskorenimo uzimaoce iz organizacija,

if we can make it safe to ask for help,

ako obezbedimo traženje pomoći,

if we can protect givers from burnout

ako uspemo da zaštitimo davaoce od razočaranja

and make it OK for them to be ambitious in pursuing their own goals

i omogućimo im da budu ambiciozni u ostvarivanju ciljeva

as well as trying to help other people,

kao i u pomaganju drugim ljudima,

we can actually change the way that people define success.

zapravo možemo da promenimo to kako ljudi određuju uspeh.

Instead of saying it's all about winning a competition,

Umesto da tvrdimo da se sve svodi na pobedu na takmičenju,

people will realize success is really more about contribution.

ljudi će da shvate da se kod uspeha više radi o doprinosu.

I believe that the most meaningful way to succeed

Verujem da je najsmisleniji način uspeha

is to help other people succeed.

pomaganje drugima da uspeju.

And if we can spread that belief,

Ako uspemo da raširimo to uverenje,

we can actually turn paranoia upside down.

zapravo ćemo preokrenuti paranoju naglavačke.

There's a name for that.

Postoji naziv za to.

It's called "pronoia."

Naziva se "pronoia".

Pronoia is the delusional belief

Pronoia je pogrešno verovanje

that other people are plotting your well-being.

da su se drugi ljudi urotili zarad vaše dobrobiti.

(Laughter)

(Smeh)

That they're going around behind your back

Da vam idu iza leđa

and saying exceptionally glowing things about you.

i govore izvanredno blistave stvari o vama.

The great thing about a culture of givers is that's not a delusion --

Sjajno kod kulture davaoca je da to nije obmana -

it's reality.

već stvarnost.

I want to live in a world where givers succeed,

Želim da živim u svetu u kom davaoci uspevaju

and I hope you will help me create that world.

i nadam se da ćete mi pomoći da stvorimo taj svet.

Thank you.

Hvala vam.

(Applause)

(Aplauz)