Why the best hire might not have the perfect resume | Regina Hartley

Prevodilac: Ivana Krivokuća Lektor: Tijana Mihajlović

Your company launches a search for an open position.

Vaša kompanija kreće u potragu da popuni otvorenu poziciju.

The applications start rolling in,

Prijave počinju da pristižu,

and the qualified candidates are identified.

ustanovljeni su kvalifikovani kandidati.

Now the choosing begins.

Sada počinje odabir.

Person A: Ivy League, 4.0, flawless resume,

Osoba A: Vrhunski privatni univerzitet, prosek 10,00, besprekorna biografija,

great recommendations.

odlične preporuke.

All the right stuff.

Sve same prave stvari.

Person B: state school, fair amount of job hopping,

Osoba B: državna škola, dosta uskakanja iz jednog u drugi posao,

and odd jobs like cashier and singing waitress.

čudni poslovi poput kasirke i kelnerice koja peva.

But remember -- both are qualified.

Ipak, setite se - obe osobe su kvalifikovane.

So I ask you:

Pa, pitam vas:

who are you going to pick?

koga ćete odabrati?

My colleagues and I created very official terms

Moje kolege i ja skovali smo vrlo zvanične nazive

to describe two distinct categories of candidates.

za opisivanje dve različite kategorije kandidata.

We call A "the Silver Spoon,"

Osobu A nazivamo „zlatna kašika“ -

the one who clearly had advantages and was destined for success.

to je ona koja je očigledno imala prednost i bila predodređena za uspeh.

And we call B "the Scrapper,"

A osobu B nazivamo „borac“ -

the one who had to fight against tremendous odds

to je ona koja je morala da se bori sa neverovatnim izgledima

to get to the same point.

da bi stigla do istog mesta.

You just heard a human resources director refer to people

Upravo ste čuli direktora ljudskih resursa kako govori o ljudima

as Silver Spoons and Scrappers --

kao o zlatnim kašikama i borcima -

(Laughter)

(Smeh)

which is not exactly politically correct and sounds a bit judgmental.

što nije baš politički korektno i zvuči pomalo kao osuđivanje.

But before my human resources certification gets revoked --

No, pre nego što mi bude oduzet sertifikat za ljudske resurse -

(Laughter)

(Smeh)

let me explain.

dozvolite da objasnim.

A resume tells a story.

Biografija iznosi priču.

And over the years, I've learned something about people

Tokom godina, saznala sam nešto o ljudima

whose experiences read like a patchwork quilt,

čija iskustva izgledaju kao jorgan od zakrpa,

that makes me stop and fully consider them

što čini da zastanem i lepo razmislim o njima

before tossing their resumes away.

pre nego što odbacim njihove biografije.

A series of odd jobs may indicate

Nizovi čudnih poslova mogu nagoveštavati

inconsistency, lack of focus, unpredictability.

nedoslednost, nedostatak fokusa, nepredvidivost,

Or it may signal a committed struggle against obstacles.

ili mogu ukazivati na posvećenu borbu sa preprekama.

At the very least, the Scrapper deserves an interview.

U najmanju ruku, borac zaslužuje intervju.

To be clear,

Da razjasnim,

I don't hold anything against the Silver Spoon;

nemam ništa protiv zlatne kašike;

getting into and graduating from an elite university

za upis i diplomiranje na elitnom univerzitetu

takes a lot of hard work and sacrifice.

potrebno je mnogo napornog rada i podnošenja žrtve.

But if your whole life has been engineered toward success,

Međutim, ako vam je žitav život skrojen ka uspehu,

how will you handle the tough times?

kako ćete izdržati teška vremena?

One person I hired felt that because he attended an elite university,

Jedan čovek kog sam zaposlila smatrao je, pošto je pohađao elitni univerzitet,

there were certain assignments that were beneath him,

da su mu određeni zadaci ispod časti,

like temporarily doing manual labor to better understand an operation.

poput privremenog ručnog rada da bi bolje razumeo funkcionisanje.

Eventually, he quit.

Na kraju je dao otkaz.

But on the flip side,

Međutim, sa druge strane,

what happens when your whole life is destined for failure

šta se događa kada vam je ceo život predodređen za neuspeh,

and you actually succeed?

a zapravo uspete?

I want to urge you to interview the Scrapper.

Želim da vas podstaknem da intervjuišete borca.

I know a lot about this because I am a Scrapper.

Znam dosta o ovome jer sam i ja borac.

Before I was born,

Pre mog rođenja,

my father was diagnosed with paranoid schizophrenia,

mom ocu je dijagnostikovana paranoidna šizofrenija

i nije mogao da zadrži posao uprkos svojoj briljantnosti.

and he couldn't hold a job in spite of his brilliance.

Our lives were one part "Cuckoo's Nest,"

Naš život je bio jednim delom „Let iznad kukavičjeg gnezda“,

one part "Awakenings"

delom „Buđenja“

and one part "A Beautiful Mind."

i delom „Blistavi um“.

(Laughter)

(Smeh)

I'm the fourth of five children raised by a single mother

Ja sam četvrto od petoro dece koje je odgajila samohrana majka

in a rough neighborhood in Brooklyn, New York.

u surovom naselju Bruklin u Njujorku.

We never owned a home, a car, a washing machine,

Nikada nismo imali dom, auto, mašinu za pranje veša,

and for most of my childhood, we didn't even have a telephone.

a nismo imali čak ni telefon većim delom mog detinjstva.

Stoga sam bila veoma motivisana

So I was highly motivated

to understand the relationship between business success and Scrappers,

da razumem odnos uspeha u poslu i boraca,

because my life could easily have turned out very differently.

jer je moj život lako mogao da ispadne sasvim drugačije.

As I met successful business people

Dok sam upoznavala uspešne poslovne ljude

and read profiles of high-powered leaders,

i čitala profile moćnih rukovodilaca,

I noticed some commonality.

primetila sam nešto zajedničko.

Many of them had experienced early hardships,

Mnogi među njima su doživeli rane poteškoće,

anywhere from poverty, abandonment,

počevši od siromaštva, napuštenosti,

death of a parent while young,

smrti roditelja u ranom uzrastu,

to learning disabilities, alcoholism and violence.

pa sve do smetnji u učenju, alkoholizma i nasilja.

The conventional thinking has been that trauma leads to distress,

Konvencionalno mišljenje je bilo da trauma dovodi do stresa

and there's been a lot of focus on the resulting dysfunction.

i bilo je dosta naglaska na posledičnim disfunkcijama.

But during studies of dysfunction, data revealed an unexpected insight:

Međutim, tokom izučavanja disfunkcija, podaci su razotkrili neočekivani uvid:

that even the worst circumstances can result in growth and transformation.

da čak i najgore okolnosti mogu imati za rezultat razvoj i preobražaj.

A remarkable and counterintuitive phenomenon has been discovered,

Otkriven je izuzetan i kontraintuitivna pojava

which scientists call Post Traumatic Growth.

koju naučnici nazivaju posttraumatskim razvojem.

In one study designed to measure the effects of adversity

U jednoj studiji osmišljenoj da proceni uticaj nepovoljnih okolnosti

on children at risk,

na decu pod rizikom,

among a subset of 698 children

u podskupu od 698 dece

who experienced the most severe and extreme conditions,

koja su iskusila najteže i najekstremnije uslove,

fully one-third grew up to lead healthy, successful and productive lives.

čitava jedna trećina je izrasla u osobu

koja vodi zdrav, uspešan i produktivan život.

In spite of everything and against tremendous odds, they succeeded.

Uprkos svemu i nasuprot neverovatnim izgledima, uspeli su.

One-third.

Trećina.

Take this resume.

Uzmite ovu biografiju.

This guy's parents give him up for adoption.

Roditelji su ovog momka dali na usvajanje.

He never finishes college.

Nikada nije završio fakultet.

He job-hops quite a bit,

Neko vreme je menjao poslove,

goes on a sojourn to India for a year,

boravio u Indiji godinu dana

and to top it off, he has dyslexia.

i povrh svega, imao je disleksiju.

Would you hire this guy?

Da li biste zaposlili tog momka?

His name is Steve Jobs.

Njegovo ime je Stiv Džobs.

In a study of the world's most highly successful entrepreneurs,

U istraživanju najuspešnijih preduzetnika sveta,

it turns out a disproportionate number have dyslexia.

ispostavilo se da visok procenat ima disleksiju.

In the US,

U SAD-u,

35 percent of the entrepreneurs studied had dyslexia.

35 odsto izučavanih preduzetnika imalo je disleksiju.

What's remarkable -- among those entrepreneurs

Izuzetna stvar je da ti preduzetnici

who experience post traumatic growth,

koji prođu kroz posttraumatski razvoj

they now view their learning disability

sada sagledavaju svoju smetnju u učenju

as a desirable difficulty which provided them an advantage

kao poželjnu teškoću koja im je obezbedila prednost

because they became better listeners and paid greater attention to detail.

jer su postali bolji slušaoci i više su obraćali pažnju na detalje.

They don't think they are who they are in spite of adversity,

Oni ne misle da su to što jesu uprkos nedaćama;

they know they are who they are because of adversity.

oni znaju da su to što jesu zbog nedaća.

Prigrlili su svoju traumu i poteškoće

They embrace their trauma and hardships

as key elements of who they've become,

kao ključne elemente onoga što su postali

and know that without those experiences,

i znaju da bez tih iskustava

they might not have developed the muscle and grit required

možda ne bi razvili snagu i istrajnost koja je bila potrebna

to become successful.

da bi postali uspešni.

One of my colleagues had his life completely upended

Jednom od mojih kolega se život potpuno preokrenuo

as a result of the Chinese Cultural Revolution in 1966.

kao posledica kulturne revolucije u Kini 1966. godine.

At age 13, his parents were relocated to the countryside,

U 13. godini, njegovi roditelji su se preselili na selo,

the schools were closed

škole su bile zatvorene

and he was left alone in Beijing to fend for himself until 16,

i ostao je sam u Pekingu da se stara sam o sebi do 16. godine,

when he got a job in a clothing factory.

kada je dobio posao u fabrici odeće.

But instead of accepting his fate,

Međutim, umesto da prihvati svoju sudbinu,

he made a resolution that he would continue his formal education.

doneo je odluku da će nastaviti sa svojim formalnim obrazovanjem.

Eleven years later, when the political landscape changed,

Jedanaest godina kasnije, kada su se političke prilike izmenile,

he heard about a highly selective university admissions test.

saznao je za veoma selektivan test za prijem studenata na univerzitet.

He had three months to learn the entire curriculum

Imao je tri meseca da nauči čitav nastavni plan i program

of middle and high school.

za više razrede osnovne i srednju školu.

So, every day he came home from the factory,

Svakoga dana bi došao kući iz fabrike,

took a nap, studied until 4am, went back to work

odremao bi, učio do 4 ujutru, opet išao na posao

and repeated this cycle every day for three months.

i ponavljao taj ciklus svakoga dana tokom tri meseca.

He did it, he succeeded.

Učinio je to. Uspeo je.

His commitment to his education was unwavering, and he never lost hope.

Njegova posvećenost obrazovanju bila je nepokolebljiva

i nikada nije izgubio nadu.

Today, he holds a master's degree,

Danas ima master diplomu,

and his daughters each have degrees from Cornell and Harvard.

a njegove ćerke imaju diplome Kornela i Harvarda.

Scrappers are propelled by the belief

Borce pokreće uverenje

that the only person you have full control over is yourself.

da ste vi sami jedina osoba nad kojom imate punu kontrolu.

When things don't turn out well,

Kada stvari ne ispadnu dobro,

Scrappers ask, "What can I do differently to create a better result?"

borci se zapitaju: „Šta mogu da uradim drugačije da proizvedem bolji rezultat?“

Scrappers have a sense of purpose

Borci imaju osećaj svrhe

that prevents them from giving up on themselves,

koji ih sprečava da odustanu od sebe,

kind of like if you've survived poverty, a crazy father and several muggings,

nešto poput toga da, ako ste preživeli siromaštvo, ludog oca i nekoliko pljački,

you figure, "Business challenges? --

onda rezonujete: „Poslovni izazovi?

(Laughter)

(Smeh)

Really?

Zaista?

Piece of cake. I got this."

Mačiji kašalj. Mogu ja to.“

(Laughter)

(Smeh)

And that reminds me -- humor.

To me podseti - humor.

Scrappers know that humor gets you through the tough times,

Borci znaju da se kroz humor prebrode teški periodi,

and laughter helps you change your perspective.

i da smeh pomaže da se promeni ugao sagledavanja.

And finally, there are relationships.

Konačno, tu su odnosi.

People who overcome adversity don't do it alone.

Ljudi koji prevaziđu nedaće, to ne čine sami.

Somewhere along the way,

Negde usput,

they find people who bring out the best in them

oni pronađu ljude koji izvlače najbolje iz njih

and who are invested in their success.

i koji ulažu sebe radi njihovog uspeha.

Having someone you can count on no matter what

Imati nekoga na koga možete računati šta god da se desi

is essential to overcoming adversity.

je od suštinske važnosti za prevazilaženje nedaća.

I was lucky.

Ja sam imala sreće.

In my first job after college,

Na svom prvom poslu po završenom fakultetu,

I didn't have a car, so I carpooled across two bridges

nisam imala auto, pa sam delila vožnju između dva mosta

with a woman who was the president's assistant.

sa ženom koja je bila asistent predsednika.

She watched me work

Posmatrala je kako radim,

and encouraged me to focus on my future

podsticala me da se fokusiram na svoju budućnost

and not dwell on my past.

i da ne razmišljam o prošlosti.

Along the way I've met many people

Usput sam nailazila na mnogo ljudi koji su mi pružili

who've provided me brutally honest feedback,

brutalno iskrene povratne informacije,

advice and mentorship.

savete i mentorstvo.

These people don't mind

Tim ljudima nije smetalo što sam nekada radila

that I once worked as a singing waitress to help pay for college.

kao konobarica koja peva da bih mogla da platim fakultet.

(Laughter)

(Smeh)

I'll leave you with one final, valuable insight.

Ostaviću vas sa jednim konačnim, vrednim uvidom.

Companies that are committed to diversity and inclusive practices

Kompanije koje su posvećene raznovrsnosti i inkluzivnoj praksi

tend to support Scrappers

teže da podržavaju borce

and outperform their peers.

i nadmašuju slične firme.

According to DiversityInc,

Prema Raznolikosti d.o.o,

a study of their top 50 companies for diversity

studija njihovih 50 najboljih kompanija u pogledu različitosti

outperformed the S&P 500 by 25 percent.

nadmašile su rezultate kompanija sa spiska S&P 500 za 25 posto.

So back to my original question.

Vratimo se mom prvobitnom pitanju.

Who are you going to bet on:

Na koga ćete se kladiti:

Silver Spoon or Scrapper?

na zlatnu kašiku ili borca?

I say choose the underestimated contender,

Ja kažem - izaberite potcenjenog kandidata,

whose secret weapons are passion and purpose.

čije tajno oružje su strast i svrha.

Hire the Scrapper.

Zaposlite borca.

(Applause)

(Aplauz)