Why the best hire might not have the perfect resume | Regina Hartley

Prevoditelj: Helena Čičin Recezent: Ivan Stamenković

Your company launches a search for an open position.

Vaša tvrtka objavljuje natječaj za radno mjesto.

The applications start rolling in,

Prijave pristižu

and the qualified candidates are identified.

i kvalificirani kandidati su prepoznati.

Now the choosing begins.

Sad počinje izbor.

Person A: Ivy League, 4.0, flawless resume,

Osoba A: prestižno sveučilište, 5.0 prosjek, savršen životopis,

great recommendations.

odlične preporuke.

All the right stuff.

Sve prave stvari.

Person B: state school, fair amount of job hopping,

Osoba B: državna škola, popriličan broj raznih poslova,

and odd jobs like cashier and singing waitress.

te čudni poslovi poput blagajnice i konobarice koja pjeva.

But remember -- both are qualified.

No zapamtite--oboje su kvalificirani.

So I ask you:

Sad vas pitam:

who are you going to pick?

koga ćete izabrati?

My colleagues and I created very official terms

Moji kolege i ja smo stvorili vrlo službene termine,

to describe two distinct categories of candidates.

koji opisuju dvije različite kategorije kandidata.

We call A "the Silver Spoon,"

Osobu pod A zovemo "Srebrna Žlica",

the one who clearly had advantages and was destined for success.

onaj koji je imao sve prednosti i predodređen je za uspjeh.

And we call B "the Scrapper,"

Osobu pod B zovemo "Borac",

the one who had to fight against tremendous odds

on se morao boriti protiv nevjerojatnih izgleda

to get to the same point.

da bi došao do iste pozicije.

You just heard a human resources director refer to people

Upravo ste čuli direktoricu ljudskih resursa kako naziva

as Silver Spoons and Scrappers --

ljude "Srebrne Žlice" i "Borci".

(Laughter)

(Smijeh)

which is not exactly politically correct and sounds a bit judgmental.

Što nije baš politički ispravno i zvuči pomalo osuđivaćki.

But before my human resources certification gets revoked --

No, prije nego li mi povuku dozvolu ljudskih resursa-

(Laughter)

(Smijeh)

let me explain.

dozvolite da objasnim.

A resume tells a story.

Životopis priča priču.

And over the years, I've learned something about people

Tijekom godina, sam naučila nešto o ljudima

whose experiences read like a patchwork quilt,

čija se iskustva iščitavaju poput naizgled nepovezanih dijelova.

that makes me stop and fully consider them

Zbog toga se zaustavim i u potpunosti ih razmotrim,

before tossing their resumes away.

prije nego odbacim njihove životopise.

A series of odd jobs may indicate

Niz čudnih poslova može ukazivati

inconsistency, lack of focus, unpredictability.

na nedosljednost, nedostatak usredotočenosti, nepredvidivost.

Or it may signal a committed struggle against obstacles.

Ili može značiti predanost u borbi protiv prepreka.

At the very least, the Scrapper deserves an interview.

U najmanju ruku, "Borac" zaslužuje intervju.

To be clear,

Neka bude jasno,

I don't hold anything against the Silver Spoon;

Ja nemam ništa protiv "Srebrne Žlice".

getting into and graduating from an elite university

Da bi se upisalo i diplomiralo na prestižnom sveučilištu

takes a lot of hard work and sacrifice.

potrebno je mnoga rada i odricanja.

But if your whole life has been engineered toward success,

No ako je vaš cijeli život planiran prema uspjehu,

how will you handle the tough times?

kako ćete podnijeti teška vremena?

One person I hired felt that because he attended an elite university,

Jedan zaposlenik je smatrao da jer je išao na elitno sveučilište

there were certain assignments that were beneath him,

su određeni poslovi ispod njegove časti.

like temporarily doing manual labor to better understand an operation.

Kao što je privremeno obavljanje fizičkog rada da bi se bolje razumjelo operacije.

Eventually, he quit.

Na kraju je dao otkaz.

But on the flip side,

No, s druge strane,

what happens when your whole life is destined for failure

što se dogodi ako vam je cijeli život predodređen za neuspjeh,

and you actually succeed?

a vi zapravo uspijete?

I want to urge you to interview the Scrapper.

Želim vas potaknuti da intervjuirate "Borca".

I know a lot about this because I am a Scrapper.

Znam mnogo o tome jer sam i sama "Borac".

Before I was born,

Prije mog rođenja,

my father was diagnosed with paranoid schizophrenia,

mom ocu je dijagnosticirana paranoidna shizofrenija,

and he couldn't hold a job in spite of his brilliance.

te nije mogao zadržati posao, bez obzira na svoju briljantnost.

Our lives were one part "Cuckoo's Nest,"

Naši životi su bili djelomično filmovi "Kukavičje Gnijezdo",

one part "Awakenings"

djelomično "Buđenja",

and one part "A Beautiful Mind."

i djelomično "Genijalni Um."

(Laughter)

(Smijeh)

I'm the fourth of five children raised by a single mother

Ja sam četvrto od petero djece koje je othranila samohrana majka,

in a rough neighborhood in Brooklyn, New York.

u opasnoj četvrti u Brooklyn, New Yorku.

We never owned a home, a car, a washing machine,

Nikad nismo posjedovali kuću, auto, perilicu rublja,

and for most of my childhood, we didn't even have a telephone.

a većinu mog djetinjstva nismo imali ni telefon.

So I was highly motivated

Tako da sam bila vrlo motivirana

to understand the relationship between business success and Scrappers,

razumjeti odnos između poslovnog uspjeha i "Boraca".

because my life could easily have turned out very differently.

Jer moj život je vrlo lako mogao ispasti sasvim drugačije.

As I met successful business people

Kako sam upoznavala uspješne poslovne ljude

and read profiles of high-powered leaders,

i čitala profile snažnih vođa,

I noticed some commonality.

primijetila sam neke istovjetnosti.

Many of them had experienced early hardships,

Mnogi od njih su imali težak početak,

anywhere from poverty, abandonment,

od siromaštva, napuštanja,

death of a parent while young,

smrti roditelja dok su bili djeca,

to learning disabilities, alcoholism and violence.

do poteškoća u učenju, alkoholizma i nasilja.

The conventional thinking has been that trauma leads to distress,

Uobičajeno mišljenje je da trauma vodi do nevolja,

and there's been a lot of focus on the resulting dysfunction.

te je mnogo fokusa na disfunkcije koje proizlaze iz toga.

But during studies of dysfunction, data revealed an unexpected insight:

No tijekom proučavanja disfunkcija podaci su otkrili neočekivani uvid:

that even the worst circumstances can result in growth and transformation.

da i najgore situacije mogu rezultirati rastom i transformacijom.

A remarkable and counterintuitive phenomenon has been discovered,

Nevjerojatan i neočekivani fenomen je otkriven,

which scientists call Post Traumatic Growth.

koji znanstvenici nazivaju posttraumatski rast.

In one study designed to measure the effects of adversity

U jednom istraživanju namijenjenom mjerenju učincima nedaća

on children at risk,

na djecu koja su izložena riziku,

among a subset of 698 children

između podskupine od 698 djece,

who experienced the most severe and extreme conditions,

koji su pretrpjeli najteže i najekstremnije uvjete,

fully one-third grew up to lead healthy, successful and productive lives.

cijela jedna trećina je odrasla da živi zdrave, uspješne i produktivne živote.

In spite of everything and against tremendous odds, they succeeded.

Unatoč svemu i protiv nevjerojatnih izgleda, uspjeli su.

One-third.

Jedna trećina.

Take this resume.

Uzmimo ovaj životopis.

This guy's parents give him up for adoption.

Ovog su dečka roditelji dali na posvajanje.

He never finishes college.

Nikad nije završio fakultet.

He job-hops quite a bit,

Radi raznorazne poslove,

goes on a sojourn to India for a year,

boravi godinu dana u Indiji,

and to top it off, he has dyslexia.

i uz sve to , ima disleksiju.

Would you hire this guy?

Biste li zaposlili tog čovjeka?

His name is Steve Jobs.

Njegovo ime je Steve Jobs.

In a study of the world's most highly successful entrepreneurs,

U proučavanju najuspješnijih poduzetnika na svijetu,

it turns out a disproportionate number have dyslexia.

ispada da disproporcionalan broj ima disleksiju.

In the US,

U SAD-u,

35 percent of the entrepreneurs studied had dyslexia.

35 posto proučavanih poduzetnika ima disleksiju.

What's remarkable -- among those entrepreneurs

Ono što je nevjerojatno-- među tim poduzetnicima

who experience post traumatic growth,

koji su iskusili posttraumatski rast,

they now view their learning disability

oni sad vide svoje poteškoće u učenju,

as a desirable difficulty which provided them an advantage

kao poželjnu teškoću koja im je pružila prednost.

because they became better listeners and paid greater attention to detail.

Jer su pažljivije slušali i pridavali veću pažnju detaljima.

They don't think they are who they are in spite of adversity,

Oni ne smatraju da su to što jesu unatoč nedaćama,

they know they are who they are because of adversity.

oni znaju da su to što jesu zbog nedaća.

They embrace their trauma and hardships

Oni su prigrlili svoje traume i teškoće

as key elements of who they've become,

kao ključne elemente toga tko su postali.

and know that without those experiences,

I znaju da bez tih iskustava,

they might not have developed the muscle and grit required

možda nikad ne bi razvili snagu i hrabrost nužne

to become successful.

da bi se postalo uspješan.

One of my colleagues had his life completely upended

Jednom mom kolegi se cijeli život preokrenuo

as a result of the Chinese Cultural Revolution in 1966.

zbog Kineske Kulturne Revolucije 1966.

At age 13, his parents were relocated to the countryside,

Kad je imao 13 godina, roditelje su mu preselili na selo,

the schools were closed

škole su bile zatvorene,

and he was left alone in Beijing to fend for himself until 16,

te je bio ostavljen u Pekingu da se brine sam za sebe do 16-te godine,

when he got a job in a clothing factory.

kad je dobio posao u tvornici odjeće.

But instead of accepting his fate,

No umjesto da prihvati svoju sudbinu,

he made a resolution that he would continue his formal education.

donio je odluku da će nastaviti svoje obrazovanje.

Eleven years later, when the political landscape changed,

Jedanaest godina kasnije, kad se političko okruženje promijenilo,

he heard about a highly selective university admissions test.

čuo je za izrazito selektivan prijemni test za sveučilište.

He had three months to learn the entire curriculum

Imao je tri mjeseca da nauči cijeli nastavni plan

of middle and high school.

viših razreda osnovne i srednje škole.

So, every day he came home from the factory,

Tako je svakoga dana dolazio kući iz tvornice,

took a nap, studied until 4am, went back to work

odspavao, učio do 4 ujutro, otišao natrag na posao

and repeated this cycle every day for three months.

i ponavljao taj ciklus svaki dan tri mjeseca.

He did it, he succeeded.

On je to učinio, on je uspio.

His commitment to his education was unwavering, and he never lost hope.

Njegova predanost obrazovanju bila je nepokolebljiva i nikad nije izgubio nadu.

Today, he holds a master's degree,

On danas ima magisterij,

and his daughters each have degrees from Cornell and Harvard.

a njegove kćeri imaju diplome s Cornella i Harvarda.

Scrappers are propelled by the belief

"Borci" su tjerani naprijed s uvjerenjem

that the only person you have full control over is yourself.

da samo nad sobom imaš potpunu kontrolu.

When things don't turn out well,

Kad stvari ne ispadnu dobro,

Scrappers ask, "What can I do differently to create a better result?"

"Borci" se pitaju:"Što mogu učiniti drugačije da postignem bolji rezultat?

Scrappers have a sense of purpose

Borci imaju osjećaj svrhe,

that prevents them from giving up on themselves,

koji ih sprečava da odustanu sami od sebe.

kind of like if you've survived poverty, a crazy father and several muggings,

Nešto poput, ako si preživio siromaštvo, ludog oca i nekoliko puta bio opljačkan,

you figure, "Business challenges? --

misliš si: "Poslovni izazovi?--

(Laughter)

(Smijeh)

Really?

Stvarno?

Piece of cake. I got this."

Čas posla. Mogu ja to."

(Laughter)

(Smijeh)

And that reminds me -- humor.

I to me podsjetilo-- humor.

Scrappers know that humor gets you through the tough times,

"Borci" znaju da humor pomaže u teškim vremenima,

and laughter helps you change your perspective.

a smijeh pomaže da bi se promijenilo gledište na stvari.

And finally, there are relationships.

I napokon tu su odnosi s drugima.

People who overcome adversity don't do it alone.

Ljudi koji nadvladaju teškoće ne čine to sami.

Somewhere along the way,

Negdje uz put,

they find people who bring out the best in them

pronađu ljude koji izvlače najbolje iz njih

and who are invested in their success.

i koji su uvjereni u njihov uspjeh.

Having someone you can count on no matter what

Imati nekoga na koga možeš računati bez obzira na sve

is essential to overcoming adversity.

je nužno za nadvladavanje teškoća.

I was lucky.

Ja sam imala sreće.

In my first job after college,

Na mom prvom poslu nakon fakulteta,

I didn't have a car, so I carpooled across two bridges

nisam imala auta, tako da sam dijelila prijevoz preko dva mosta

with a woman who was the president's assistant.

s ženom koja je bila predsjednikova asistentica.

She watched me work

Gledala me kako radim

and encouraged me to focus on my future

i potaknula me da se fokusiram na svoju budućnost,

and not dwell on my past.

a ne da žalujem nad svojom prošlošću.

Along the way I've met many people

Usput sam upoznala mnoge ljude

who've provided me brutally honest feedback,

koji su mi dali svoje brutalno iskrene povratne informacije,

advice and mentorship.

savjet i mentorstvo.

These people don't mind

Tim ljudima ne smeta

that I once worked as a singing waitress to help pay for college.

što sam nekoć radila kao konobarica koja pjeva, da bi si platila fakultet.

(Laughter)

(Smijeh)

I'll leave you with one final, valuable insight.

Ostavljam vas s jednim krajnjim dragocjenim uvidom.

Companies that are committed to diversity and inclusive practices

Tvrtke koje su predane raznolikosti i otvorene svima

tend to support Scrappers

podupiru "Borce"

and outperform their peers.

i imaju bolje rezultate od sebi jednakih.

According to DiversityInc,

Prema DiversityInc,

a study of their top 50 companies for diversity

studija je pokazala da su njihovih top 50 tvrtki po stupnju raznolikosti

outperformed the S&P 500 by 25 percent.

nadmašili burzovni indeks S&P 500 za 25 posto.

So back to my original question.

Vratimo se mom prvotnom pitanju.

Who are you going to bet on:

Na koga ćete se kladiti,

Silver Spoon or Scrapper?

"Srebrnu Žlicu" ili na "Borca"?

I say choose the underestimated contender,

Ja kažem, izaberite podcijenjenog kandidata,

whose secret weapons are passion and purpose.

čija su tajna oružja strast i svrha.

Hire the Scrapper.

Zaposlite "Borca".

(Applause)

(Pljesak)