The art of choosing | Sheena Iyengar | TED

982,896 views ・ 2010-07-26

TED


Palun tehke topeltklõps allpool olevatel ingliskeelsetel subtiitritel, et mängida videot.

Translator: Kaur Sinissaar Reviewer: Triin Sinissaar
00:22
Today, I'm going to take you
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Täna viin ma teid
00:24
around the world in 18 minutes.
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18 minutiga ümber maailma.
00:26
My base of operations is in the U.S.,
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Ma tegutsen peamiselt USAs,
00:29
but let's start at the other end of the map,
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kuid alustame kaardi teisest servast,
00:31
in Kyoto, Japan,
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Kyotost, Jaapanist,
00:33
where I was living with a Japanese family
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kus ma elasin ühes jaapani perekonnas,
00:36
while I was doing part of my dissertational research
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kui tegin seal väitekirja jaoks uurimistööd
00:38
15 years ago.
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15 aastat tagasi.
00:41
I knew even then that I would encounter
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Ma teadsin juba ette, et pean seisma silmitsi
00:43
cultural differences and misunderstandings,
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kultuuriliste erinevuste ja arusaamatustega,
00:45
but they popped up when I least expected it.
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kuid need tekkisid siis, kui ma seda kõige vähem ootasin.
00:48
On my first day,
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Esimesel päeval
00:50
I went to a restaurant,
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läksin restorani
00:52
and I ordered a cup of green tea with sugar.
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ja tellisin tassi rohelist teed suhkruga.
00:54
After a pause, the waiter said,
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Kelner tegi väikese pausi ja ütles:
00:56
"One does not put sugar in green tea."
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"Rohelise tee sisse ei panda suhkrut."
01:00
"I know," I said. "I'm aware of this custom.
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"Ma tean," vastasin. "Tunnen seda kommet.
01:02
But I really like my tea sweet."
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Kuid mulle tõesti meeldib magus tee."
01:05
In response, he gave me an even more courteous version
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Vastuseks sain veelgi aupaklikuma variandi
01:08
of the same explanation.
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samast seletusest.
01:10
"One does not put sugar
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"Rohelise tee sisse
01:12
in green tea."
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ei panda suhkrut."
01:15
"I understand," I said,
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"Ma saan aru," ütlesin,
01:17
"that the Japanese do not put sugar in their green tea,
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"et jaapanlased ei pane rohelise tee sisse suhkrut.
01:19
but I'd like to put some sugar
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Kuid mina sooviksin panna suhkrut
01:21
in my green tea."
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oma rohelise tee sisse."
01:23
(Laughter)
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(Naer)
01:25
Surprised by my insistence,
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Minu nõudlikkus üllatas kelnerit
01:27
the waiter took up the issue with the manager.
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ja ta läks küsimust juhatajaga arutama.
01:29
Pretty soon,
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Varsti järgnes
01:31
a lengthy discussion ensued,
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pikk arutelu,
01:33
and finally the manager came over to me and said,
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viimaks tuli juhataja minu juurde ja ütles:
01:36
"I am very sorry. We do not have sugar."
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"Ma väga vabandan. Meil ei ole suhkrut."
01:39
(Laughter)
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(Naer)
01:41
Well, since I couldn't have my tea the way I wanted it,
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Kuna ma ei saanud tellida teed nii, nagu soovisin,
01:44
I ordered a cup of coffee,
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siis tellisin tassi kohvi,
01:46
which the waiter brought over promptly.
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mille kelner ka viivitamata lauda tõi.
01:48
Resting on the saucer
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Alustassile oli asetatud
01:50
were two packets of sugar.
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kaks pakikest suhkruga.
01:53
My failure to procure myself
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See, et mul ei õnnestunud hankida
01:56
a cup of sweet, green tea
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tassikest magusat rohelist teed,
01:58
was not due to a simple misunderstanding.
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ei olnud mitte lihtne arusaamatus.
02:01
This was due to a fundamental difference
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Selle taga oli fundamentaalne erinevus
02:03
in our ideas about choice.
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meie arusaamade vahel valikute tegemisest.
02:06
From my American perspective,
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Minu, ameeriklase vaatenurgast,
02:08
when a paying customer makes a reasonable request
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kui klient, kes maksab, esitab mõistliku soovi,
02:10
based on her preferences,
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sest tema maitse on niisugune,
02:12
she has every right to have that request met.
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siis on tal igati õigus oodata, et soov täidetakse.
02:15
The American way, to quote Burger King,
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Ameerika komme, kui tsiteerida Burger Kingi,
02:17
is to "have it your way,"
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on "võtta see nii, nagu sulle meeldib,"
02:19
because, as Starbucks says,
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sest, nagu ütleb Starbucks,
02:21
"happiness is in your choices."
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"õnn on sinu valikutes."
02:23
(Laughter)
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(Naer)
02:25
But from the Japanese perspective,
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Kuid jaapanlase vaatenurgast
02:28
it's their duty to protect those who don't know any better --
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on nende kohus kaitsta neid, kes ei tea, mis on õige -
02:31
(Laughter)
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(Naer)
02:33
in this case, the ignorant gaijin --
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antud juhul siis rumalat välismaalast -
02:35
from making the wrong choice.
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tegemast vale otsust.
02:38
Let's face it: the way I wanted my tea
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Otsesõnu: see, kuidas ma oma teed soovisin,
02:40
was inappropriate according to cultural standards,
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oli nende kultuuri reeglite järgi sobimatu
02:43
and they were doing their best to help me save face.
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ja nad andsid parima, et päästa mind piinlikust olukorrast.
02:46
Americans tend to believe
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Ameeriklased kipuvad uskuma,
02:48
that they've reached some sort of pinnacle
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et nad on jõudnud tippu
02:50
in the way they practice choice.
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selles, kuidas nad valikuid teevad.
02:52
They think that choice, as seen through the American lens
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Nad usuvad, et see, kuidas ameeriklased valikuid näevad,
02:55
best fulfills an innate and universal
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täidab parimal moel kõigi inimeste
02:57
desire for choice in all humans.
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kaasasündinud, universaalset janu valikute järele.
03:00
Unfortunately,
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Kahjuks rajaneb
03:02
these beliefs are based on assumptions
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see usk oletustel,
03:04
that don't always hold true
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mis ei pea sugugi paika
03:06
in many countries, in many cultures.
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paljudes riikides, paljudes kultuurides.
03:09
At times they don't even hold true
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Vahetevahel ei pea need paika
03:11
at America's own borders.
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isegi Ameerika piires.
03:13
I'd like to discuss some of these assumptions
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Tahaksin arutleda mõnede üle neist oletustest
03:15
and the problems associated with them.
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ja nendega seonduvate probleemide üle.
03:18
As I do so, I hope you'll start thinking
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Ma loodan, et selle käigus hakkate te
03:20
about some of your own assumptions
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mõtlema ka mõnede enda oletuste üle
03:22
and how they were shaped by your backgrounds.
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ja selle üle, kuidas teie taust neid mõjutanud on.
03:25
First assumption:
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Esimene oletus:
03:27
if a choice affects you,
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kui mingi valik teid mõjutab,
03:29
then you should be the one to make it.
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siis peaksite teie olema see, kes valiku langetab.
03:31
This is the only way to ensure
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See on ainus viis kindlustada,
03:33
that your preferences and interests
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et teie eelistusi ja huve
03:35
will be most fully accounted for.
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on täielikult arvesse võetud.
03:38
It is essential for success.
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See on eduks hädavajalik.
03:41
In America, the primary locus of choice
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Ameerikas on valikute keskmes
03:44
is the individual.
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üksikisik.
03:46
People must choose for themselves, sometimes sticking to their guns,
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Inimesed peavad ise enda eest valima, vahel ka kangekaelselt,
03:49
regardless of what other people want or recommend.
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hoolimata sellest, mida teised tahavad või soovitavad.
03:52
It's called "being true to yourself."
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Seda nimetatakse "endale truuks jäämiseks".
03:55
But do all individuals benefit
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Kuid kas selline suhtumine valikute tegemisse
03:57
from taking such an approach to choice?
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on ikka kõigile inimestele kasulik?
04:00
Mark Lepper and I did a series of studies
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Tegime koos Mark Lipperiga rea uuringuid,
04:02
in which we sought the answer to this very question.
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kus otsisime vastust just sellele küsimusele.
04:05
In one study,
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Ühes uuringus,
04:07
which we ran in Japantown, San Francisco,
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mille viisime läbi San Fransisco jaapani linnaosas,
04:10
we brought seven- to nine-year-old Anglo- and Asian-American children
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tõime laborisse angloameerika ja aasia-ameerika päritolu
04:13
into the laboratory,
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seitsme- kuni üheksa-aastased lapsed
04:15
and we divided them up into three groups.
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ning jagasime nad kolme gruppi.
04:17
The first group came in,
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Esimene grupp tuli sisse
04:19
and they were greeted by Miss Smith,
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ja neid võttis vastu preili Smith,
04:21
who showed them six big piles of anagram puzzles.
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kes näitas neile kuut suurt kuhja anagrammi-mõistatusi.
04:24
The kids got to choose which pile of anagrams they would like to do,
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Lapsed said ise valida, millist anagrammide kuhja nad lahendada tahavad.
04:27
and they even got to choose which marker
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Ja nad said ka valida, millise viltpliiatsiga
04:29
they would write their answers with.
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nad oma vastuseid soovivad kirja panna.
04:31
When the second group of children came in,
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Kui tuli sisse teine grupp lapsi,
04:33
they were brought to the same room, shown the same anagrams,
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siis juhatati nad samasse ruumi ja näidati samu anagramme,
04:36
but this time Miss Smith told them
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kuid seekord ütles preili Smith neile,
04:38
which anagrams to do
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milliseid anagramme neil tuleb lahendada
04:40
and which markers to write their answers with.
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ja millise viltpliiatsiga vastused üles kirjutada.
04:43
Now when the third group came in,
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Ja kui tuli sisse kolmas grupp,
04:46
they were told that their anagrams and their markers
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siis neile öeldi, et nende anagrammid ja viltpliiatsid
04:49
had been chosen by their mothers.
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on välja valitud nende emade poolt.
04:51
(Laughter)
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(Naer)
04:53
In reality,
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Neile lastele,
04:55
the kids who were told what to do,
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kellele anti ülesanded kätte käsukorras,
04:57
whether by Miss Smith or their mothers,
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kas preili Smithi või nende emade poolt,
04:59
were actually given the very same activity,
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anti täpselt needsamad ülesanded,
05:01
which their counterparts in the first group
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mille nende kaaslased esimesest grupist
05:03
had freely chosen.
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olid ise vabalt valinud.
05:05
With this procedure, we were able to ensure
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Sel viisil saime garanteerida,
05:07
that the kids across the three groups
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et lapsed kõigis kolmes grupis
05:09
all did the same activity,
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sooritasid kõik samu ülesandeid,
05:11
making it easier for us to compare performance.
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mis tegi nende saavutuste võrdlemise lihtsamaks.
05:14
Such small differences in the way we administered the activity
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Niivõrd väike vahe selles, kuidas ülesanne kätte anti,
05:17
yielded striking differences
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tekitas hämmastava vahe selles,
05:19
in how well they performed.
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kui hästi lapsed hakkama said.
05:21
Anglo-Americans,
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Angloameerika lapsed
05:23
they did two and a half times more anagrams
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lahendasid kaks ja pool korda rohkem anagramme,
05:26
when they got to choose them,
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kui nad olid saanud ise ülesande valida,
05:28
as compared to when it was
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võrreldes sellega, kui ülesande
05:30
chosen for them by Miss Smith or their mothers.
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oli valinud preili Smith või nende emad.
05:33
It didn't matter who did the choosing,
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Polnud vahet, kes nende eest valiku tegi,
05:36
if the task was dictated by another,
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aga kui ülesande kirjutas ette keegi teine,
05:38
their performance suffered.
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siis nende tulemused kannatasid.
05:40
In fact, some of the kids were visibly embarrassed
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Mõnedel lastel oli koguni silmnähtavalt piinlik,
05:43
when they were told that their mothers had been consulted.
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kui neile öeldi, et nende emadelt oli nõu küsitud.
05:46
(Laughter)
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(Naer)
05:48
One girl named Mary said,
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Üks Mary-nimeline tüdruk ütles:
05:50
"You asked my mother?"
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"Te küsisite minu emalt?"
05:53
(Laughter)
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(Naer)
05:55
In contrast,
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Vastukaaluks
05:57
Asian-American children
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said aasia-ameerika päritolu lapsed
05:59
performed best when they believed
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parimaid tulemusi siis, kui nad uskusid,
06:01
their mothers had made the choice,
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et nende emad on nende eest valiku teinud,
06:04
second best when they chose for themselves,
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teiseks parema tulemuse siis, kui said ise valida
06:07
and least well when it had been chosen by Miss Smith.
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ja kõige halvema, kui valiku oli teinud preili Smith.
06:10
A girl named Natsumi
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Üks tüdruk nimega Natsumi
06:12
even approached Miss Smith as she was leaving the room
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läks koguni ruumist väljudes preili Smithi juurde,
06:14
and tugged on her skirt and asked,
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sikutas teda seelikust ja küsis:
06:16
"Could you please tell my mommy
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"Kas te palun ütleksite emmele,
06:18
I did it just like she said?"
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et ma tegin just nii, nagu ta ütles?"
06:22
The first-generation children were strongly influenced
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Esimese põlvkonna lapsi mõjutas tugevalt
06:25
by their immigrant parents'
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nende immigrantidest vanemate
06:27
approach to choice.
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suhtumine valikute tegemisse.
06:29
For them, choice was not just a way
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Valik ei olnud nende jaoks
06:31
of defining and asserting
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viis määratleda ja maksma panna
06:33
their individuality,
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oma individuaalsust,
06:35
but a way to create community and harmony
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vaid vahend kogukonna ja harmoonia loomiseks,
06:37
by deferring to the choices
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andes järele nende inimeste valikutele,
06:39
of people whom they trusted and respected.
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keda nad usaldavad ja austavad.
06:42
If they had a concept of being true to one's self,
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Kui neid saadab arusaam enda truuks jäämisest,
06:45
then that self, most likely,
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siis see "mina" ei koosne ilmselt
06:47
[was] composed, not of an individual,
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mitte üksikisikust
06:49
but of a collective.
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vaid kollektiivist.
06:51
Success was just as much about pleasing key figures
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Edu tähendab nende jaoks sama palju
06:54
as it was about satisfying
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võtmeisikutele meele järele olemist
06:56
one's own preferences.
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kui oma eelistuste rahuldamist.
06:58
Or, you could say that
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Võib ka öelda,
07:00
the individual's preferences were shaped
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et üksikisiku eelistusi on vorminud
07:02
by the preferences of specific others.
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teatud teiste isikute eelistused.
07:06
The assumption then that we do best
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Oletus, et me anname oma parima,
07:08
when the individual self chooses
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kui valiku teeb üksikisiku mina,
07:10
only holds
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peab paika vaid siis,
07:12
when that self
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kui see mina
07:14
is clearly divided from others.
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on teistest selgelt eraldatud.
07:17
When, in contrast,
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Vastukaaluks,
07:19
two or more individuals
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kui kaks või enam üksikisikut
07:21
see their choices and their outcomes
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näevad oma valikuid ja nende tulemusi
07:23
as intimately connected,
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väga lähedalt seotuna,
07:25
then they may amplify one another's success
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siis võivad nad teineteise edu võimendada,
07:28
by turning choosing
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muutes valikute langetamise
07:30
into a collective act.
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kollektiivseks tegevuseks.
07:32
To insist that they choose independently
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Nõuda, et nad teeksid iseseisvaid valikuid,
07:35
might actually compromise
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võiks koguni ohustada
07:37
both their performance
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nende mõlema sooritusi
07:39
and their relationships.
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ja suhteid.
07:41
Yet that is exactly what
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Ja ometi täpselt seda
07:43
the American paradigm demands.
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ameerika paradigma nõuabki.
07:45
It leaves little room for interdependence
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See jätab vähe ruumi vastastikule sõltumisele
07:48
or an acknowledgment of individual fallibility.
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või üksikisiku ekslikkuse tunnistamisele.
07:51
It requires that everyone treat choice
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See nõuab, et igaüks suhtuks valikute langetamisse
07:54
as a private and self-defining act.
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kui eraviisilisse ja ennast määratlevasse tegevusse.
07:58
People that have grown up in such a paradigm
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Inimesed, kes on üles kasvanud säärases raamistkus,
08:00
might find it motivating,
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võivad pidada seda motiveerivaks.
08:02
but it is a mistake to assume
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Kui on viga eeldada,
08:04
that everyone thrives under the pressure
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et igaüks saavutab edu
08:06
of choosing alone.
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üksinda valimise surve all.
08:09
The second assumption which informs the American view of choice
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Teine oletus, mis toidab ameeriklaste nägemust valikute langetamisest,
08:12
goes something like this.
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kõlab umbes nii.
08:14
The more choices you have,
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Mida rohkem valikuvariante sul on,
08:16
the more likely you are
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seda tõenäolisem,
08:18
to make the best choice.
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et sa teed parima valiku.
08:20
So bring it on, Walmart, with 100,000 different products,
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Nii et elagu Wal-Mart oma 100 000 erineva tootega,
08:23
and Amazon, with 27 million books
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Amazon oma 27 miljoni raamatuga
08:26
and Match.com with -- what is it? --
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ja Match.com oma - mis seal ongi? -
08:28
15 million date possibilities now.
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nüüd juba 15 miljoni võimaliku kohtinguga.
08:32
You will surely find the perfect match.
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Leiate kindlasti täiusliku kaaslase.
08:35
Let's test this assumption
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Kontrollime seda oletust,
08:37
by heading over to Eastern Europe.
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liikudes edasi Ida-Euroopasse.
08:39
Here, I interviewed people
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Siin küsitlesin ma inimesi,
08:41
who were residents of formerly communist countries,
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kes elavad endistes kommunistlikes maades
08:44
who had all faced the challenge
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ja kes on kõik läbi elanud katsumuse
08:46
of transitioning to a more
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minna üle demokraatlikumasse
08:48
democratic and capitalistic society.
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ja kapitalistlikumasse ühiskonda.
08:51
One of the most interesting revelations
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Üks huvitavamaid avastusi
08:53
came not from an answer to a question,
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ei tulnud mitte vastusena küsimusele,
08:55
but from a simple gesture of hospitality.
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vaid lihtsa külalislahkuse kujul.
08:58
When the participants arrived for their interview,
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Kui osavõtjad saabusid intervjuud andma,
09:01
I offered them a set of drinks:
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pakkusin ma neile valiku jooke,
09:03
Coke, Diet Coke, Sprite --
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Coca-Cola, dieet-Coca-Cola, Sprite -
09:05
seven, to be exact.
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kokku seitse varianti, kui täpne olla.
09:07
During the very first session,
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Esimesel kohtumisel,
09:09
which was run in Russia,
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mis toimus Venemaal,
09:11
one of the participants made a comment
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ütles üks osaleja välja kommentaari,
09:13
that really caught me off guard.
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mida ma sugugi ei oodanud.
09:16
"Oh, but it doesn't matter.
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"Oh, aga vahet ju pole.
09:18
It's all just soda. That's just one choice."
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See kõik on ju limonaad. See on ainult üks valik."
09:21
(Murmuring)
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(Pomin)
09:23
I was so struck by this comment that from then on,
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Mind rabas see kommentaar niivõrd, et edaspidi
09:25
I started to offer all the participants
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hakkasin kõigile osalejatele pakkuma
09:27
those seven sodas,
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neid seitset limonaadi.
09:29
and I asked them, "How many choices are these?"
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Ja küsisin neilt: "Mitu valikut siin on?"
09:32
Again and again,
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Ning ikka ja jälle
09:34
they perceived these seven different sodas,
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nägid inimesed neid seitset erinevat limonaadi
09:37
not as seven choices, but as one choice:
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mitte kui seitset valikuvarianti, vaid kui üht:
09:40
soda or no soda.
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juua limonaadi või mitte.
09:42
When I put out juice and water
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Kui ma serveerisin ka mahla ja vett,
09:44
in addition to these seven sodas,
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lisaks seitsmele limonaadile,
09:46
now they perceived it as only three choices --
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siis nähti seda kui kolme varianti -
09:48
juice, water and soda.
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mahl, vesi ja limonaad.
09:51
Compare this to the die-hard devotion of many Americans,
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Võrrelge seda paljude ameeriklaste veendunud
09:54
not just to a particular flavor of soda,
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pühendumusega mitte vaid ühte sorti limonaadile,
09:57
but to a particular brand.
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vaid koguni kindlale kaubamärgile.
09:59
You know, research shows repeatedly
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Kas teate, et uuringud on korduvalt näidanud,
10:02
that we can't actually tell the difference
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et me ei suuda tegelikult teha vahet
10:04
between Coke and Pepsi.
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Coca-Colal ja Pepsil.
10:06
Of course, you and I know
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Mina ja teie teame muidugi,
10:08
that Coke is the better choice.
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et Coca-Cola on parem valik.
10:10
(Laughter)
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(Naer)
10:16
For modern Americans who are exposed
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Kaasaegsete ameeriklaste jaoks, kelle ees on
10:18
to more options and more ads associated with options
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suurem valik võimalusi ja võimalustega seotud reklaame
10:21
than anyone else in the world,
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kui kellelgi teisel maailmas,
10:23
choice is just as much about who they are
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seostub valik samavõrd sellega, kes nad on,
10:25
as it is about what the product is.
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kui sellega, milline on toode.
10:28
Combine this with the assumption that more choices are always better,
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Lisage siia juurde oletus, et mida enam võimalusi, seda parem,
10:31
and you have a group of people for whom every little difference matters
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ja teie ees on rühm inimesi, kellele loeb iga väikegi erinevus
10:34
and so every choice matters.
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ja seega loeb ka iga valik.
10:36
But for Eastern Europeans,
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Kuid ida-eurooplaste jaoks
10:39
the sudden availability of all these
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oli see äkiline tarbijale suunatud toodete
10:41
consumer products on the marketplace was a deluge.
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valiku rohkus turul kui veeuputus.
10:44
They were flooded with choice
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Nad uputati valikuvõimalustega üle,
10:46
before they could protest that they didn't know how to swim.
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enne kui nad jõudsid protesteerida, et nad ei oska ujuda.
10:50
When asked, "What words and images
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Kui temalt küsiti: "Millised sõnu ja pilte
10:52
do you associate with choice?"
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sa valiku tegemisega seostad?"
10:54
Grzegorz from Warsaw said,
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vastas Gregors Varssavist niimoodi:
10:57
"Ah, for me it is fear.
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"Minu jaoks on see hirm.
10:59
There are some dilemmas you see.
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Siin on dilemmad, saate aru?
11:01
I am used to no choice."
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Ma olen harjunud, et valikut pole."
11:03
Bohdan from Kiev said,
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Bogdan Kiievist ütles
11:05
in response to how he felt about
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vastuseks küsimusele, et mida ta
11:07
the new consumer marketplace,
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arvab uuest tarbijaturust:
11:09
"It is too much.
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"Seda on liiga palju.
11:11
We do not need everything that is there."
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Meil pole vaja kõike, mida seal pakutakse."
11:13
A sociologist from
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Üks sotsioloog Varssavi
11:15
the Warsaw Survey Agency explained,
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uuringute agentuurist selgitas:
11:18
"The older generation jumped from nothing
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"Vanem generatsioon tegi hüppe eimillegi juurest
11:21
to choice all around them.
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selle juurde, et kõikjal on valikud."
11:23
They were never given a chance to learn
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"Neile ei antud võimalust
11:25
how to react."
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õppida reageerima."
11:27
And Tomasz, a young Polish man said,
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Poola noormees Tomasz ütles:
11:30
"I don't need twenty kinds of chewing gum.
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"Ma ei vaja kahtekümmet erinevat tüüpi nätsu.
11:33
I don't mean to say that I want no choice,
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Ma ei taha öelda, nagu ma ei sooviks võimalust valida,
11:36
but many of these choices are quite artificial."
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kuid paljud neist valikutest on üsna kunstlikud."
11:40
In reality, many choices are between things
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Tegelikult on mitmed valikud vaid asjade vahel,
11:43
that are not that much different.
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mis üksteisest väga ei erinegi.
11:47
The value of choice
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Valiku väärtus
11:49
depends on our ability
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seisneb meie võimes
11:51
to perceive differences
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tajuda erinevusi
11:53
between the options.
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valikuvariantide vahel.
11:55
Americans train their whole lives
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Ameeriklased harjutavad eluaeg
11:57
to play "spot the difference."
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mängima mängu "märka erinevust".
12:00
They practice this from such an early age
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Nad mängivad seda nii maast-madalast,
12:02
that they've come to believe that everyone
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et usuvad, et kõigil teistelgi
12:04
must be born with this ability.
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on see võime kaasa sündinud.
12:06
In fact, though all humans share
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Tegelikult, kuigi kõigil inimestel on
12:08
a basic need and desire for choice,
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algne vajadus ja soov valikuid teha,
12:11
we don't all see choice in the same places
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ei näe me kõik vajadust valida samades kohtades
12:14
or to the same extent.
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või samal määral.
12:16
When someone can't see how one choice
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Kui inimene ei näe, mille poolest üks variant
12:18
is unlike another,
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erineb teisest
12:20
or when there are too many choices to compare and contrast,
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või kui variante on liiga palju, et neid kõrvutada ja võrrelda,
12:23
the process of choosing can be
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siis võib valiku tegemise protsess
12:25
confusing and frustrating.
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teda segadusse ajada ja tuska valmistada.
12:28
Instead of making better choices,
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Selle asemel, et teha paremaid valikuid,
12:30
we become overwhelmed by choice,
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oleme valikute tulvast tummaks löödud
12:32
sometimes even afraid of it.
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ja vahel koguni kardame neid.
12:35
Choice no longer offers opportunities,
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Valik ei paku enam võimalusi,
12:37
but imposes constraints.
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vaid surub peale piiranguid.
12:39
It's not a marker of liberation,
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See pole mitte märk vabadusest,
12:41
but of suffocation
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vaid lämmatamisest
12:43
by meaningless minutiae.
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läbi mõttetute pisiasjade.
12:45
In other words,
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Teisisõnu,
12:47
choice can develop into the very opposite
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valik võib kujuneda selle kõige vastandiks,
12:49
of everything it represents
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mida ta esindab
12:51
in America
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Ameerikas,
12:53
when it is thrust upon those
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kui seda suruda peale inimestele,
12:55
who are insufficiently prepared for it.
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kes pole selleks piisavalt ette valmistatud.
12:58
But it is not only other people
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Kuid inimesed teistes maades
13:00
in other places
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ei ole ainsad,
13:02
that are feeling the pressure
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kes tunnevad kasvavat survet
13:04
of ever-increasing choice.
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seoses valikuvõimaluste pideva suurenemisega.
13:06
Americans themselves are discovering
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Ameeriklased ise on hakanud avastama,
13:08
that unlimited choice
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et piiramatu valikuvõimalus
13:10
seems more attractive in theory
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näib teoorias palju ahvatlevam,
13:12
than in practice.
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kui see praktikas on.
13:14
We all have physical, mental
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Meil kõigil on füüsilised, vaimsed
13:17
and emotional (Laughter) limitations
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ja emotsionaalsed piirid,
13:19
that make it impossible for us
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mis muudavad võimatuks
13:21
to process every single choice we encounter,
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iga viimast kui ettejuhtuvat valikut läbi mõelda,
13:24
even in the grocery store,
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olgu see kasvõi toidupoes,
13:26
let alone over the course of our entire lives.
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rääkimata valikuist kogu meie elu jooksul.
13:29
A number of my studies have shown
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Mitmed minu uuringud on näidanud,
13:32
that when you give people 10 or more options
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et kui anda inimestele valiku tegemisel
13:34
when they're making a choice, they make poorer decisions,
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rohkem kui 10 varianti, siis langetavad nad halvemaid otsuseid,
13:37
whether it be health care, investment,
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olgu siis tegemist tervishoiu, investeeringute
13:39
other critical areas.
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või mõne muu olulise asjaga.
13:41
Yet still, many of us believe
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Ometi usuvad paljud meist,
13:43
that we should make all our own choices
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et peame kõik oma otsused ise tegema
13:46
and seek out even more of them.
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ja leidma rohkem võimalusi ise otsustada.
13:49
This brings me to the third,
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Siit jõuan ma kolmanda
13:52
and perhaps most problematic, assumption:
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ja võib-olla kõige problemaatilisema oletuseni:
13:55
"You must never
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"Mitte kunagi ei tohi
13:57
say no to choice."
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keelduda võimalusest valida."
14:00
To examine this, let's go back to the U.S.
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Selle vaatlemiseks pöördugem tagasi USA-sse
14:02
and then hop across the pond to France.
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ja seejärel hüppame üle lombi Prantsusmaale.
14:05
Right outside Chicago,
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Chicago lähistel
14:08
a young couple, Susan and Daniel Mitchell,
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ootas üks noorpaar, Susan ja Daniel Mitchell,
14:10
were about to have their first baby.
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oma esimese lapse sündi.
14:13
They'd already picked out a name for her,
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Nad olid juba valinud tütrele nime,
14:15
Barbara, after her grandmother.
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Barbara, lapse vanaema järgi.
14:18
One night, when Susan was seven months pregnant,
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Ühel ööl, Susani seitsmendal raseduskuul,
14:21
she started to experience contractions
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tabasid teda tuhud
14:23
and was rushed to the emergency room.
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ja ta viidi kiirabiga haiglasse.
14:26
The baby was delivered through a C-section,
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Laps tuli keisrilõike abil ilmale,
14:29
but Barbara suffered cerebral anoxia,
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kuid Barbara kannatas ajuanoksia all,
14:31
a loss of oxygen to the brain.
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kus aju ei saa piisavalt hapnikku.
14:34
Unable to breathe on her own,
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Kuna ta ise hingata ei suutnud,
14:36
she was put on a ventilator.
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pandi beebi hingamisaparaadi alla.
14:38
Two days later,
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Kaks päeva hiljem
14:40
the doctors gave the Mitchells
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andsid arstid Mitchellidele
14:42
a choice:
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valiku.
14:44
They could either remove Barbara
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Nad võisid kas lülitada
14:46
off the life support,
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Barbarat elus hoidva aparaadi välja,
14:48
in which case she would die within a matter of hours,
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mispuhul ta sureks mõne tunni jooksul,
14:51
or they could keep her on life support,
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või hoida teda aparaadi all,
14:54
in which case she might still die
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mispuhul ta ilmselt sureks ikkagi
14:56
within a matter of days.
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mõne päeva jooksul.
14:58
If she survived, she would remain
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Kui ta siiski elus püsiks, siis jääks ta
15:00
in a permanent vegetative state,
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terveks eluks vegetatiivsesse seisundisse,
15:03
never able to walk, talk
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ega suudaks eales kõndida, rääkida
15:06
or interact with others.
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või teistega suhelda.
15:09
What do they do?
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Mida nad siis tegid?
15:11
What do any parent do?
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Mida teeb iga lapsevanem?
15:17
In a study I conducted
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Uuringus, mille ma viisin läbi koos
15:19
with Simona Botti and Kristina Orfali,
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Simona Botti ja Kristina Orfaliga,
15:21
American and French parents
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küsitleti ameerika ja prantsuse
15:23
were interviewed.
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lapsevanemaid.
15:25
They had all suffered
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Nad kõik olid üle elanud
15:27
the same tragedy.
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samasuguse tragöödia.
15:29
In all cases, the life support was removed,
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Kõigi juhtumite puhul oli aparatuur välja lülitatud
15:32
and the infants had died.
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ja laps oli surnud.
15:34
But there was a big difference.
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Kuid seal oli suur vahe.
15:36
In France, the doctors decided whether and when
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Prantsumaal otsustas arst, kas ja millal
15:39
the life support would be removed,
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last elus hoidev aparatuur välja lülitada,
15:42
while in the United States,
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samas kui Ühendriikides
15:44
the final decision rested with the parents.
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tegid viimase valiku vanemad.
15:48
We wondered:
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Me juurdlesime:
15:50
does this have an effect on how the parents
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kas sel on mingi mõju sellele, kuidas vanemad
15:52
cope with the loss of their loved one?
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armastatud lapse surmast üle saavad?
15:55
We found that it did.
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Avastasime, et on küll.
15:58
Even up to a year later,
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Veel koguni aasta hiljem
16:00
American parents
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oli ameerika lapsevanematel
16:02
were more likely to express negative emotions,
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suurem tõenäosus kogeda negatiivseid emotsioone,
16:04
as compared to their French counterparts.
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võrreldes nende prantsuse saatusekaaslastega.
16:07
French parents were more likely to say things like,
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Prantsuse vanemad ütlesid pigem selliseid asju nagu:
16:10
"Noah was here for so little time,
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"Noah oli siin nii lühikest aega,
16:13
but he taught us so much.
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kuid ta õpetas meile väga palju.
16:15
He gave us a new perspective on life."
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Ta pani meid elule teistmoodi vaatama."
16:19
American parents were more likely to say things like,
399
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Ameerika vanematel oli pigem tavaks öelda asju nagu:
16:22
"What if? What if?"
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"Aga mis siis kui? Aga mis siis kui?"
16:25
Another parent complained,
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Üks teine lapsevanem kurtis:
16:27
"I feel as if they purposefully tortured me.
402
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"Ma tunnen, et nad piinasid mind meelega.
16:30
How did they get me to do that?"
403
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Kuidas nad veensid mind seda tegema?"
16:33
And another parent said,
404
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Üks teine lapsevanem ütles:
16:35
"I feel as if I've played a role
405
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"Ma tunnen, nagu oleksin olnud
16:37
in an execution."
406
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osaline hukkamisel."
16:40
But when the American parents were asked
407
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Aga kui ameerika vanematelt küsiti,
16:42
if they would rather have had
408
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kas nad oleksid parema meelega
16:44
the doctors make the decision,
409
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3000
lasknud arstidel otsustada,
16:47
they all said, "No."
410
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vastasid nad kõik eitavalt.
16:49
They could not imagine
411
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Nad ei suutnud ette kujutada,
16:51
turning that choice over to another,
412
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et jätaksid selle valiku kellegi teise teha,
16:53
even though having made that choice
413
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kuigi otsuselangetamine,
16:56
made them feel trapped,
414
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tekitas neis lõksujäämise tunde,
16:58
guilty, angry.
415
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nad tundsid süüd ja viha.
17:00
In a number of cases
416
1020260
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Mitmel juhul tabas neid
17:02
they were even clinically depressed.
417
1022260
3000
koguni kliiniline depressioon.
17:05
These parents could not contemplate
418
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Need vanemad ei suutnud mõeldagi sellest,
17:07
giving up the choice,
419
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et loovutada otsustamine teistele,
17:09
because to do so would have gone contrary
420
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sest niisugune otsus oleks käinud
17:11
to everything they had been taught
421
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kõige vastu, mida neile õpetatud on
17:14
and everything they had come to believe
422
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ja mida nad usuvad
17:16
about the power
423
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valikute langetamise
17:18
and purpose of choice.
424
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võimu ja eesmärkide kohta.
17:21
In her essay, "The White Album,"
425
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Oma essees "Valge album"
17:24
Joan Didion writes,
426
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kirjutab Joan Didion:
17:27
"We tell ourselves stories
427
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"Me räägime endale lugusid
17:29
in order to live.
428
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selleks, et elada.
17:31
We interpret what we see,
429
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2000
Me tõlgendame seda, mida näeme,
17:33
select the most workable
430
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valime paljude hulgast selle,
17:35
of the multiple choices.
431
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mis kõige paremini toimib.
17:37
We live entirely by the imposition
432
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Me elame täiesti kokkusobimatutele
17:39
of a narrative line
433
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piltidele peale surutud
17:41
upon disparate images,
434
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2000
narratiivse joone järgi,
17:43
by the idea with which we have learned to freeze
435
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mis põhineb arusaamadel, mille järgi
17:46
the shifting phantasmagoria,
436
1066260
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me oleme õppinud fikseerima seda muutuvat
17:48
which is our actual experience."
437
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3000
fantasmagooriat, mis on meie tegelikud kogemused."
17:53
The story Americans tell,
438
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Lugu, mida ameeriklased räägivad,
17:55
the story upon which
439
1075260
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lugu, millel rajaneb
17:57
the American dream depends,
440
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Ameerika unelm,
17:59
is the story of limitless choice.
441
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on lugu piiramatutest valikutest.
18:02
This narrative
442
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2000
See narratiiv
18:04
promises so much:
443
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lubab niivõrd palju:
18:06
freedom, happiness,
444
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vabadust, õnne,
18:08
success.
445
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edu.
18:10
It lays the world at your feet and says,
446
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See asetab maailma su jalge ette ja ütleb:
18:13
"You can have anything, everything."
447
1093260
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"Sa võid saada mida iganes, saada kõik."
18:17
It's a great story,
448
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See on suurepärane lugu
18:19
and it's understandable why they would be reluctant
449
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ja on arusaadav, miks nad ei taha
18:21
to revise it.
450
1101260
3000
seda redigeerida.
18:24
But when you take a close look,
451
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Aga kui vaadata lähemalt,
18:26
you start to see the holes,
452
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2000
siis hakkate märkama auke
18:28
and you start to see that the story
453
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2000
ning hakkate tähele panema,
18:30
can be told in many other ways.
454
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et lugu saab ka mitmel teisel moel rääkida.
18:33
Americans have so often tried to
455
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Ameeriklased on väga tihti püüdnud
18:35
disseminate their ideas of choice,
456
1115260
3000
levitada oma arusaama valikutest,
18:38
believing that they will be, or ought to be,
457
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uskudes, et neid võetaks, või peaks võetama
18:41
welcomed with open hearts and minds.
458
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vastu avatud südame ja meelega.
18:44
But the history books and the daily news tell us
459
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Kuid ajalooraamatud ja päevauudised ütlevad,
18:47
it doesn't always work out that way.
460
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et alati see nii ei lähe.
18:50
The phantasmagoria,
461
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See fantasmagooria,
18:52
the actual experience that we try to understand
462
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tegelik kogemus, millest me püüame aru saada
18:54
and organize through narrative,
463
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ja mida läbi narratiivi kuidagi korrastada,
18:57
varies from place to place.
464
1137260
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on erinevates paikades erinev.
19:00
No single narrative serves the needs
465
1140260
2000
Mitte ükski narratiiv ei teeni
19:02
of everyone everywhere.
466
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3000
kõigi inimeste huve igal pool.
19:06
Moreover, Americans themselves
467
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Veelgi enam, ameeriklased ise
19:09
could benefit from incorporating
468
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võiksid kasu lõigata uute vaatenurkade
19:12
new perspectives into their own narrative,
469
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toomisest oma narratiivi,
19:15
which has been driving their choices
470
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mis on nende valikute tegemist
19:17
for so long.
471
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nii kaua juhtinud.
19:20
Robert Frost once said that,
472
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Robert Frost ütles kunagi:
19:23
"It is poetry that is lost in translation."
473
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"See on poeesia, mis on tõlkes kaduma läinud."
19:27
This suggests that
474
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Mõte viitab sellele, et
19:29
whatever is beautiful and moving,
475
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mis on kaunis ja liikuv,
19:31
whatever gives us a new way to see,
476
1171260
3000
mis iganes annab meile uue pilgu,
19:34
cannot be communicated to those
477
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2000
seda ei saa edasi anda neile,
19:36
who speak a different language.
478
1176260
3000
kes räägivad teist keelt.
19:39
But Joseph Brodsky said that,
479
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Kuid Joseph Brodsky ütles:
19:41
"It is poetry
480
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2000
"See on poeesia,
19:43
that is gained in translation,"
481
1183260
2000
mis on tõlkes juurde võidetud,"
19:45
suggesting that translation
482
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viidates sellele, et tõlge
19:47
can be a creative,
483
1187260
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võib olla loominguline
19:49
transformative act.
484
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ja muundav toiming.
19:52
When it comes to choice,
485
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2000
Mis puudutab valikute tegemist,
19:54
we have far more to gain than to lose
486
1194260
3000
siis meil on rohkem võita kui kaotada,
19:57
by engaging in the many
487
1197260
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kui võtame kuulda
20:00
translations of the narratives.
488
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3000
narratiivide erinevaid tõlkeid.
20:03
Instead of replacing
489
1203260
2000
Selle asemel, et asendada
20:05
one story with another,
490
1205260
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üks lugu teisega,
20:07
we can learn from and revel in
491
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saame õppida ja nautida
20:09
the many versions that exist
492
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3000
mitut olemasolevat versiooni
20:12
and the many that have yet to be written.
493
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3000
ning paljusid, mida pole veel kirja pandud.
20:15
No matter where we're from
494
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Kust iganes me pärit oleme
20:18
and what your narrative is,
495
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või milline iganes on sinu narratiiv,
20:20
we all have a responsibility
496
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2000
meil kõigil on kohustus
20:22
to open ourselves up to a wider array
497
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2000
avada end laiemale skaalale
20:24
of what choice can do,
498
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3000
sellest, mida valik võib teha
20:27
and what it can represent.
499
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3000
ja mida see võib esindada.
20:30
And this does not lead to
500
1230260
2000
Ja see ei vii mitte
20:32
a paralyzing moral relativism.
501
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halvava moraalse relatiivsuseni.
20:35
Rather, it teaches us when
502
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Pigem õpetab see meile,
20:37
and how to act.
503
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millal ja kuidas tegutseda.
20:39
It brings us that much closer
504
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See viib meid niivõrd palju lähemale
20:41
to realizing the full potential of choice,
505
1241260
3000
valimise täieliku potentsiaali mõistmiseni,
20:44
to inspiring the hope
506
1244260
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selle lootuse tekitamiseni
20:46
and achieving the freedom
507
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ja vabaduse saavutamiseni,
20:48
that choice promises
508
1248260
2000
mida valikuvõimalus lubab,
20:50
but doesn't always deliver.
509
1250260
2000
kuid alati ei paku.
20:52
If we learn to speak to one another,
510
1252260
3000
Kui me õpime teineteisega rääkima,
20:55
albeit through translation,
511
1255260
3000
olgugi läbi tõlke,
20:58
then we can begin to see choice
512
1258260
2000
siis me hakkame nägema valikut
21:00
in all its strangeness,
513
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kogu tema kummalisuses,
21:02
complexity
514
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3000
keerulisuses
21:05
and compelling beauty.
515
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ja rabavas ilus.
21:07
Thank you.
516
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Tänan teid.
21:09
(Applause)
517
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(Aplaus)
21:20
Bruno Giussani: Thank you.
518
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Bruno Giussiani: Tänan teid.
21:23
Sheena, there is a detail about your biography
519
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Sheena, sinu eluloos on üks detail,
21:26
that we have not written in the program book.
520
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mida me kavalehele ei kirjutanud.
21:28
But by now it's evident to everyone in this room. You're blind.
521
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Kuid nüüdseks on see kõigile ruumis viibijatele selge. Sa oled pime.
21:31
And I guess one of the questions on everybody's mind is:
522
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Ja ma arvan, et kõigil mõlgub meeles üks küsimus:
21:34
How does that influence your study of choosing
523
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kuidas mõjutab see sinu uurimustööd valikutest,
21:37
because that's an activity
524
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kuna see on tegevus, mida
21:39
that for most people is associated with visual inputs
525
1299260
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enamik inimesi seostab visuaalsete signaalidega
21:42
like aesthetics and color and so on?
526
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3000
nagu välimus ja värv ja nii edasi?
21:46
Sheena Iyengar: Well, it's funny that you should ask that
527
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Sheena Iyengar: naljakas, et sa seda küsid,
21:48
because one of the things that's interesting about being blind
528
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sest üks asi, mis pimeda inimese puhul huvitav on -
21:51
is you actually get a different vantage point
529
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2000
nimelt on sul hoopis teine positsioon,
21:53
when you observe the way
530
1313260
2000
jälgides seda, kuidas nägijad
21:55
sighted people make choices.
531
1315260
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oma valikuid teevad.
21:57
And as you just mentioned, there's lots of choices out there
532
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Nagu sa just mainisid, maailmas on palju valikuid,
21:59
that are very visual these days.
533
1319260
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mis on visuaalsed.
22:01
Yeah, I -- as you would expect --
534
1321260
2000
Nagu te võite arvata,
22:03
get pretty frustrated by choices
535
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2000
teevad valikud mulle vahel tuska -
22:05
like what nail polish to put on
536
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nagu näiteks millist küünelakki valida -
22:07
because I have to rely on what other people suggest.
537
1327260
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sest ma pean toetuma sellele, mida teised soovitavad.
22:09
And I can't decide.
538
1329260
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Ja ma ei saa ise otsustada.
22:11
And so one time I was in a beauty salon,
539
1331260
2000
Ükskord olin ma ilusalongis
22:13
and I was trying to decide between two very light shades of pink.
540
1333260
3000
ja püüdsin otsustada kahe väga heleda roosa rooni vahel.
22:16
And one was called "Ballet Slippers."
541
1336260
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Ühe nimetus oli "Balletikingad."
22:18
And the other one was called "Adorable."
542
1338260
3000
Ja teise nimetus oli "Hurmav".
22:21
(Laughter)
543
1341260
2000
(Naer)
22:23
And so I asked these two ladies,
544
1343260
2000
Niisiis küsisin nende kahe daami käest.
22:25
and the one lady told me, "Well, you should definitely wear 'Ballet Slippers.'"
545
1345260
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Üks daam vastas mulle: "Te peaksite kindlasti võtma "Balletikingad"."
22:27
"Well, what does it look like?"
546
1347260
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"Aga milline see välja näeb?"
22:29
"Well, it's a very elegant shade of pink."
547
1349260
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"Noh, sellel on väga elegantne roosa varjund."
22:31
"Okay, great."
548
1351260
2000
"Olgu, väga hea."
22:33
The other lady tells me to wear "Adorable."
549
1353260
2000
Teine daam soovitas mul valida "Hurmava."
22:35
"What does it look like?"
550
1355260
2000
"Milline see välja näeb?"
22:37
"It's a glamorous shade of pink."
551
1357260
3000
"Sellel on glamuurne roosa varjund."
22:41
And so I asked them, "Well, how do I tell them apart?
552
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Ma küsisin neilt: "Aga kuidas ma neil vahet teen?"
22:43
What's different about them?"
553
1363260
2000
"Mille poolest nad erinevad?"
22:45
And they said, "Well, one is elegant, the other one's glamorous."
554
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Nad ütlesid: "Üks on elegantne, teine on glamuurne."
22:47
Okay, we got that.
555
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Olgu, sellest me saime aru.
22:49
And the only thing they had consensus on:
556
1369260
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Ja ainus, milles nad üksmeelele jõudsid, oli see,
22:51
well, if I could see them, I would
557
1371260
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et kui ma neid näha suudaksin,
22:53
clearly be able to tell them apart.
558
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2000
siis suudaksin neil ka selgelt vahet teha.
22:55
(Laughter)
559
1375260
2000
(Naer)
22:57
And what I wondered was whether they were being affected
560
1377260
3000
Ma mõtlesin, kas nende valikuid mõjutas
23:00
by the name or the content of the color,
561
1380260
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pigem toote nimi või selle värv.
23:02
so I decided to do a little experiment.
562
1382260
3000
Niisiis otsustasin teha väikese eksperimendi.
23:05
So I brought these two bottles of nail polish into the laboratory,
563
1385260
3000
Tõin need kaks pudelit küünelakki laborisse
23:08
and I stripped the labels off.
564
1388260
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ja koorisin neilt sildid maha.
23:10
And I brought women into the laboratory,
565
1390260
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Kutsusin laborisse naised
23:12
and I asked them, "Which one would you pick?"
566
1392260
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ja küsisin neilt: "Millise valiksite teie?"
23:14
50 percent of the women accused me of playing a trick,
567
1394260
3000
50 protsenti naistest süüdistasid mind pettuses,
23:17
of putting the same color nail polish
568
1397260
2000
et olen mõlemasse pudelisse pannud
23:19
in both those bottles.
569
1399260
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sama värvi laki.
23:21
(Laughter)
570
1401260
2000
(Naer)
23:23
(Applause)
571
1403260
4000
(Aplaus)
23:27
At which point you start to wonder who the trick's really played on.
572
1407260
3000
Sel hetkel hakkad kahtlema, et keda siin õieti petetud on.
23:30
Now, of the women that could tell them apart,
573
1410260
3000
Naised, kes kahe laki vahel vahet märkasid,
23:33
when the labels were off, they picked "Adorable,"
574
1413260
3000
valisid "Hurmava", kui sildid olid ära võetud,
23:36
and when the labels were on,
575
1416260
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ja kui sildid olid küljes,
23:38
they picked "Ballet Slippers."
576
1418260
3000
siis valisid nad "Balletikingad."
23:41
So as far as I can tell,
577
1421260
2000
Niipalju, kui mina asjast aru saan,
23:43
a rose by any other name
578
1423260
2000
siis roos paistab teist nime kandes
23:45
probably does look different
579
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2000
teistsugune
23:47
and maybe even smells different.
580
1427260
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ja võib-olla koguni lõhnab teisiti.
23:50
BG: Thank you. Sheena Iyengar. Thank you Sheena.
581
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BG: Tänan teid. Sheena Iyengar. Tänan sind, Sheena.
23:53
(Applause)
582
1433260
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(Aplaus)
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