What refugees need to start new lives | Muhammed Idris

Prevodilac: Kristina Radosavljević Lektor: Ivana Krivokuća

About two years ago,

Pre otprilike dve godine,

I got a phone call that changed my life.

primio sam telefonski poziv koji mi je promenio život.

"Hey, this is your cousin Hassen."

„Hej, ovde tvoj rođak Hasan.”

I froze.

Smrzao sam se.

You see, I have well over 30 first cousins,

Vidite, ja imam preko 30 bliskih rođaka,

but I didn't know anybody named Hassen.

ali nisam znao nijednog po imenu Hasan.

It turned out that Hassen was actually my mom's cousin

Ispostavilo se da je Hasan rođak moje majke

and had just arrived in Montreal as a refugee.

koji je upravo stigao u Montreal kao izbeglica.

And over the next few months,

Tokom narednih nekoliko meseci,

I would have three more relatives coming to Canada to apply for asylum

došlo je još tri rođaka u Kanadu, tražeći azil,

with little more than the clothes on their back.

sa tek nešto više od onoga što su imali na sebi.

And in the two years since that phone call,

Tokom dve godine od tog poziva,

my life has completely changed.

moj život se potpuno promenio.

I left academia

Napustio sam akademski svet

and now lead a diverse team of technologists, researchers and refugees

i sada vodim šaroliki tim tehnologa, istraživača i izbeglica,

that is developing customized self-help resources for newcomers.

koji razvijaju prilagođena sredstva samopomoći za pridošlice.

We want to help them overcome language, cultural and other barriers

Mi želimo da im pomognemo da prevaziđu jezičke, kulturološke i druge prepreke

that make them feel like they've lost control over their own lives.

zbog kojih se osećaju kao da su izgubili kontrolu nad svojim životom.

And we feel that AI can help restore the rights and the dignity

Mi smatramo da veštačka inteligencija

može pomoći da povrate svoja prava i dostojanstvo

that many people lose when seeking help.

koje mnogi ljudi izgube kada traže pomoć.

My family's refugee experience is not unique.

Izbegličko iskustvo moje porodice nije jedinstveno.

According to the UNHCR,

Prema Visokom komesarijatu UN za izbeglice,

every minute, 20 people are newly displaced

svake minute 20 ljudi promeni mesto prebivališta,

by climate change, economic crisis

usled klimatskih promena, ekonomskih kriza

and social and political instability.

i socijalne i političke nestabilnosti.

And it was while volunteering at a local YMCA shelter

Volontirajući u lokalnom prihvatilištu organizacije YMCA

that my cousin Hassen and other relatives were sent to

u koje su poslati moj rođak Hasan i ostali rođaci,

that we saw and learned to appreciate

videli smo i naučili da cenimo

how much effort and coordination resettlement requires.

koliko napora i koordinacije je potrebno za preseljenje.

When you first arrive, you need to find a lawyer

Kada dođete, morate da nađete advokata,

and fill out legal documents within two weeks.

i da popunite pravna dokumenta u roku od dve nedelje.

You also need to schedule a medical exam with a pre-authorized physician,

Takođe treba da zakažete medicinski pregled kod ovlašćenog lekara,

just so that you can apply for a work permit.

samo da biste se prijavili za radnu dozvolu.

And you need to start looking for a place to live

Morate i da počnete da tražite mesto gde ćete živeti

before you receive any sort of social assistance.

pre nego što primite bilo kakvu socijalnu pomoć.

With thousands fleeing the United States

Sa hiljade onih koji hrle iz Sjedinjenih Država

to seek asylum in Canada over the past few years,

kako bi potražili azil u Kanadi, tokom proteklih nekoliko godina,

we quickly saw what it looks like

brzo smo videli kako to izgleda

when there are more people who need help than there are resources to help them.

kada postoji više ljudi kojima treba pomoć nego sredstava da im se pomogne.

Social services doesn't scale quickly,

Socijalne službe ne rade brzo,

and even if communities do their best

i čak i ako zajednice čine sve

to help more people with limited resources,

da pomognu što većem broju ljudi, sa ograničenim sredstvima,

newcomers end up spending more time waiting in limbo,

pridošlice na kraju provedu toliko vremena vrteći se u krug,

not knowing where to turn.

ne znajući kuda da se okrenu.

In Montreal, for example,

U Montrealu, na primer,

despite millions of dollars being spent to support resettlement efforts,

uprkos milionima dolara koje se troše kao pomoć naporima za preseljenje,

nearly 50 percent of newcomers still don't know

gotovo 50 procenata pridošlica

i dalje ne zna da postoje besplatni izvori

that there are free resources that exist

to help them with everything from filling out paperwork

koji im mogu pomoći oko svega, od popunjavanja papirologije

to finding a job.

do pronalaženja posla.

The challenge is not that this information doesn't exist.

Nije izazov da ta informacija ne postoji.

On the contrary, those in need are often bombarded with so much information

Naprotiv, oni kojima je pomoć potrebna su često toliko bombardovani informacijama

that it's difficult to make sense of it all.

da je jako teško shvatiti sve to.

"Don't give me more information, just tell me what to do,"

„Nemoj mi davati još informacija, samo mi reci šta da radim.”

was a sentiment we heard over and over again.

bila je izjava koju smo slušali iznova i iznova.

And it reflects how insanely difficult it could be to get your bearings

A ona se odnosi na to koliko može biti teško snaći se

when you first arrive in a new country.

kada prvi put dođete u novu zemlju.

Hell, I struggled with the same issues when I got to Montreal,

Pa i sam sâm se borio sa istim problemima kada sam stigao u Montreal,

and I have a PhD.

a imam doktorat.

(Laughter)

(Smeh)

As another member of our team, himself also a refugee, put it:

Kako je to sročio naš član tima, takođe izbeglica:

"In Canada, a SIM card is more important than food,

„U Kanadi, SIM kartica je značajnija od hrane,

because we will not die from hunger."

zato što nećemo umreti od gladi.”

But getting access to the right resources and information

Ali dobiti pristup pravim sredstvima i informacijama

can be the difference between life and death.

može predstavljati tanku liniju između života i smrti.

Let me say that again:

Ponoviću:

getting access to the right resources and information

imati pristup pravim sredstvima i informacijama

can be the difference between life and death.

može predstavljati tanku liniju između života i smrti.

In order to address these issues,

Kako bismo rešili ove probleme,

we built Atar,

napravili smo Atar,

the first-ever AI-powered virtual advocate

prvog ikada napravljenog virtualnog zastupnika,

that guides you step-by-step through your first week

koji vas vodi korak po korak kroz vašu prvu nedelju

of arriving in a new city.

od momenta dolaska u novi grad.

Just tell Atar what you need help with.

Samo recite Ataru kakva vam pomoć treba.

Atar will then ask you some basic questions

Atar će vam zatim postaviti neka osnovna pitanja

to understand your unique circumstances

kako bi shvatio vaše lične okolnosti,

and determine your eligibility for resources.

i odlučio da li imate osnov za sredstva.

For example: Do you have a place to stay tonight?

Na primer: da li imate prenoćište večeras?

If not, would you prefer an all-women's shelter?

Ako ne, da li biste više voleli žensko prihvatilište?

Do you have children?

Da li imate dece?

Atar will then generate a custom, step-by-step to-do list

Atar će vam tada dati jednostavnu listu „korak po korak”

that tells you everything that you need to know,

koja vam govori sve što treba da znate,

from where to go, how to get there,

od toga gde da idete, kako da dođete do tamo,

what to bring with you

šta da ponesete sa sobom

and what to expect.

i šta da očekujete.

You can ask a question at any time,

Možete postaviti pitanje u bilo kom momentu,

and if Atar doesn't have an answer,

a ako Atar nema odgovor,

you'll be connected with a real person who does.

bićete povezani sa stvarnom osobom koja zna.

But what's most exciting

Ono što je najuzbudljivije

is that we help humanitarian and service organizations

je da mi pomažemo humanitarnim i organizacijama za pružanje usluga

collect the data and the analytics that's necessary to understand

da prikupe podatke i analitiku koja je potrebna da bi se razumele

the changing needs of newcomers

promenljive potrebe pridošlica

in real time.

u stvarnom vremenu.

That's a game changer.

To je ono što bitno menja situaciju.

We've already partnered with the UNHCR

Već smo se udružili sa Visokim komesarijatom

to provide this technology in Canada,

u pružanju ove tehnologije u Kanadi,

and in our work have conducted campaigns in Arabic, English,

i tokom našeg rada smo sprovodili kampanje na arapskom, engleskom,

French, Creole and Spanish.

francuskom, kreolskom i španskom.

When we talk about the issue of refugees,

Kada pričamo o problemima izbeglica,

we often focus on the official statistic

često se fokusiramo na zvaničnu statistiku

of 65.8 million forcibly displaced worldwide.

od 65,8 miliona prinudno raseljenih širom sveta.

But the reality is much greater than that.

Ali u stvarnosti je to mnogo više.

By 2050, there will be an additional 140 million people

Do kraja 2050. godine, biće još dodatnih 140 miliona ljudi

who are at risk of being displaced due to environmental degradation.

koji su pod rizikom od raseljavanja usled uništavanja životne sredine.

And today -- that is today -- there are nearly one billion people

Danas, u ovom momentu, skoro jedna milijarda ljudi

who already live in illegal settlements and slums.

živi u ilegalnim naseljima i predgrađima.

Resettlement and integration

Raseljavanje i integracija

is one of the greatest challenges of our time.

su jedan od najvećih izazova današnjice.

and our hope is that Atar can provide every single newcomer an advocate.

Nadamo se da Atar može pružiti zastupnika svakom novom pridošlici.

Our hope is that Atar can amplify existing efforts

Nadamo se da Atar može pojačati postojeće napore

and alleviate pressure on a social safety net

i rasteretiti pritisak sa mreže socijalne zaštite

that's already stretched beyond imagination.

koja je već rastegnuta preko svojih granica.

But what's most important to us

Ali ono što nam je najznačajnije

is that our work helps restore the rights and the dignity

je da naš rad pomaže povratku prava i dostojanstva

that refugees lose throughout resettlement and integration

koje izbeglice gube tokom raseljavanja i integracije,

by giving them the resources that they need in order to help themselves.

pružajući im sredstva koja su im potrebna da bi pomogli sami sebi.

Thank you.

Hvala vam.

(Applause)

(Aplauz)