What happens when a Silicon Valley technologist works for the government | Matt Cutts

Translator: Alba Gabaldon Reviewer: Enric Serradell-Lopez

Hi everybody.

Hola a tots!

My name is Matt Cutts,

Em dic Matt Cutts,

and I worked at Google for almost 17 years.

i vaig treballar a Google durant quasi 17 anys.

As a distinguished engineer there,

Com a distingit enginyer,

I was pretty close to the top of the Silicon Valley ecosystem.

estava força amunt en l’ecosistema de Silicon Valley.

Then I decided to follow some inspiring folks

Aleshores vaig decidir seguir a algunes persones inspiradores

and do a short tour at the US Digital Service.

i treballar durant un temps al Servei Digital dels Estats Units.

That's the group of geeks that helped rescue HealthCare.gov

Aquest és el grup dels frikis que ajudaren a rescatar HealthCare.gov

when that website went down hard in 2013.

quan la pàgina web va caure durament al 2013.

Yeah.

Sí...

So I signed up for a three-to-six-month tour,

Així que m'hi vaig apuntar per uns tres-sis mesos,

and almost three years later,

i després de quasi 3 anys,

I'm still in Washington DC,

encara estic a Washington DC,

working for the federal government,

treballant pel govern federal,

because the government really needs technologists right now.

perquè el govern realment necessita tecnòlegs ara mateix.

At my old job,

Al meu antic treball,

every room had videoconferencing

cada sala tenia videoconferències

integrated with calendars,

integrades amb calendaris,

power cables were built right into the furniture.

els cables elèctrics estaven integrats als mobles.

When I moved to a government agency,

Quan vaig anar a treballar pel govern,

I had to call a person to set up a phone conference.

havia de trucar un per un per fer una videoconferència.

And when we moved to a new office,

Quan vam anar a una nova oficina,

we didn't have furniture for a while,

durant un temps no teníem mobles,

so we set up the phone on a trash can.

i vam posar el telèfon sobre el contenedor de les escombraries.

One of the things that surprised me, whenever I moved to DC,

Una de les coses que em va sorprendre, quan em vaig mudar a DC,

is how much the government still has to deal with paper.

és com el govern encara ha de treballar amb paper.

This is a facility in Winston-Salem,

Hi ha un centre a Winston-Salem,

North Carolina,

Carolina del Nord,

where people were worried

on pateixen

that the building might be structurally unsound

perquè l’edifici pugui tenir una fallada estructural

from the weight of all that paper.

pel pes de tot aquest paper.

Yeah.

Sí...

Paper has some downsides.

El paper té inconvenients.

Here's a pop quiz:

Un breu test:

If your last name starts with H or higher,

Si el vostre cognom comença amb H o posterior,

H or higher, would you raise your hand?

H o posterior, podeu aixecar la mà?

Wow.

Vaja!

I have some bad news:

Tinc males notícies:

Les vostres fulles de servei potser es van destruir

Your veteran records might have been destroyed

in a fire in 1973.

en un incendi al 1973.

(Laughter)

(Riures)

Yeah.

Sí...

Paper processes are also slower and more prone to errors.

Les gestions en paper també són més lentes i més propenses a errors.

If you're a veteran

Si ets un veterà

and you're applying for your health benefits

i estàs sol·licitant prestacions sanitàries

using a paper form,

amb un formulari imprès,

you might have to wait months for that form to be processed.

potser has d'esperar mesos a que el formulari es processi.

We replaced that with a web form,

El vam substituir amb un formulari online,

and now most veterans find out

i ara els veterans podran esbrinar

if they can get access to their health benefits

si poden accedir a les prestacions sanitàries

in 10 minutes.

en 10 minuts.

(Applause)

(Aplaudiments)

Here's another launch that I'm proud of.

També estic orgullós d'una altra acció.

We worked with the Small Business Administration

Vam treballar amb una Associació de PIMES

to move one of their systems from paper to digital.

per passar un dels seus sistemes de paper a digital.

So this is a picture from before,

Aquesta és una imatge d'abans,

and this is afterwards.

i això és després.

Same cubicles, same people,

Els mateixos cubicles, la mateixa gent,

just a better system for everyone.

només un sistema millor per a tothom.

At one point, we wanted to celebrate modernizing a different system,

Per celebrar que havíem modernitzant un altre sistema,

and so we went to a local grocery store

vam anar a una pastisseria

and we said, "Can you make a cake

i vam dir, "Podríeu fer un pastís

and decorate it with the form that we've digitized?"

i decorar-lo amb el formulari que hem digitalitzat?"

And the grocery store got really weirded out by that request.

I es van quedar tan estranyats

They wanted a letter on official government letterhead.

que volien una carta oficial del govern.

Well, we work for the government, so we wrote a letter that said,

Com que treballem pel govern, vam escriure una carta que deia,

"You can use this public-domain form

"Podeu utilitzar aquest formulari de domini públic

on a cake for celebratory purposes."

en pastissos per a celebracions. "

(Laughter)

(Riures)

Which led to bad jokes about filling forms out in triplicake.

Va comportar acudits dolents d'omplir formularis per triplicat

Yes, dad jokes in government.

Sí, acudits dolents al govern.

Now I've talked a lot about paper,

He parlat molt del paper,

but we also bring up computer systems that go down.

però també tenim sistemes informàtics que deixen tirats.

We bring in modern technology practices,

Adoptem pràctiques tecnològiques modernes,

like user-centered design and the cloud,

com el disseny centrat en l'usuari i el "núvol",

and we also help improve procurement.

i també ajudem a millorar la compra.

It turns out government buys software

Resulta que el govern compra programes

the same way that it buys chairs and brownies and tanks:

com si compressin cadires i pastissos i tancs:

from government regulations that are over 1,000 pages long.

amb la normativa governamental de més de 1.000 pàgines.

So yes, there's some stuff that's messed up in government right now.

I sí, hi ha algunes coses ara mateix bastant embolicades al govern.

Però si penseu que Silicon Valley és el salvador d'aquesta història,

But if you think Silicon Valley is the savior in this story,

(Laughs)

(Riures)

you've got another thing coming.

aneu molt equivocats.

Some of the best and brightest minds in technology

Alguns dels millors i més brillants en tecnologia

are working on meal-delivery start-ups

treballen en empreses emergents de menjar a domicili

and scooters

i scooters

and how to deliver weed to people better.

i com lliurar millor l"herba" als clients

Is that really the most important thing to work on right now?

És realment el més important en què cal treballar ara?

Silicon Valley likes to talk about making the world a better place.

A Silicon Valley li agrada parlar de fer del món un lloc millor.

But you feel your impact in a much more visceral way

Però sents el teu impacte d’una manera molt més visceral

in government.

al govern.

This is somebody whose dad passed away.

El pare d'aquest usuari va morir.

He hunted me down on Twitter

Em va perseguir per Twitter

to say that a system that we had improved

per dir-me que el sistema que vam millorar

worked well for him during a tough time.

va funcionar bé durant un temps difícil per ell.

Those tough times are when government needs to work well

Aquests moments difícils són quan el govern ha de funcionar bé

and why we need innovation in government.

i és per això què necessitem innovació al govern.

Now I have a confession to make.

Ara us he de confessar una cosa.

When I came to DC,

Quan vaig arribar a DC,

I sometimes used words like bureaucrat.

a vegades utilitzava paraules com buròcrata.

These days,

En canvi, ara,

I'm much more likely to use words like civil servant.

acostumo a utilitzar paraules com funcionari públic.

Like Francine, who can make you cry.

Com la Francine, que et pot fer plorar.

Or at least, she made me cry,

O al menys, em va fer plorar a mi,

because she's so inspiring.

perquè és tan inspiradora.

I am also deeply, fiercely proud of my colleagues.

També estic profundament, feroçment orgullós dels meus companys.

They will work through illogical situations

Treballaran fins i tot en situacions il·lògiques

and put in late nights to get to the right result.

i hi dedicaran les nits per trobar el resultat correcte.

The government can't pay huge salary bonuses,

El govern no pot pagar grans bonificacions salarials,

so we ended up making our own awards.

per això vam acabar atorgant els nostres propis premis.

Our mascot is a crab named Molly.

La nostra mascota és un cranc que es diu Molly.

And so that award is actually a crab-shaped purse,

I sí, el premi és un moneder en forma de cranc,

screwed into sheet metal.

en una xapa de metall.

These days, I believe less in silver bullets

Avui dia crec menys en les solucions miraculoses

that are going to fix everything.

que ho arreglaran tot.

I believe more

Crec més en

in the people who show up to help.

la gent que ha vingut a ajudar.

If you're looking for something deeply meaningful --

Si busqueu alguna cosa profundament significativa

and full disclosure, sometimes incredibly frustrating --

i, per ser sincer, de vegades bastant frustrant

here's what you need to know.

això és el que heu de saber.

There is something difficult

Passa una cosa difícil

and messy and vital and magical happening

i desordenada i vital i màgica

when civil servants partner with technologists

quan els funcionaris públics s'associen amb els tecnòlegs

at the city and state and national level.

d'àmbit municipal, estatal i nacional.

You don't have to do it forever.

No s'ha de fer per sempre.

But you can make a difference in public service

Però pots canviar les coses en el servei públic

right now.

ara mateix.

Thank you.

Gràcies.

(Applause)

(Aplaudiments)