What I learned from 100 days of rejection | Jia Jiang | TED

6,298,056 views ・ 2017-01-06

TED


Sila klik dua kali pada sari kata Inggeris di bawah untuk memainkan video.

Translator: Amy K Reviewer: Aznah Arshad
00:12
When I was six years old,
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Waktu saya berumur enam tahun,
00:14
I received my gifts.
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saya menerima hadiah saya.
00:16
My first grade teacher had this brilliant idea.
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Guru kelas pertama saya ada idea menarik.
00:19
She wanted us to experience receiving gifts
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Dia ingin kelas kami mendapat pengalaman menerima hadiah
00:23
but also learning the virtue of complimenting each other.
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dan juga kebaikan memuji satu sama lain.
00:27
So she had all of us come to the front of the classroom,
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Jadi dia menyuruh seluruh kelas ke hadapan bilik darjah.
00:30
and she bought all of us gifts and stacked them in the corner.
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Dia telah membeli hadiah untuk semua dan susun di satu sudut.
00:33
And she said,
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Dia berkata,
00:34
"Why don't we just stand here and compliment each other?
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"Bolehkah semua diri di sini dan saling memuji?
00:37
If you hear your name called,
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Jika dengar nama anda dipanggil,
00:39
go and pick up your gift and sit down."
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pilih satu hadiah dan duduk."
00:42
What a wonderful idea, right?
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Idea yang bagus, kan?
00:44
What could go wrong?
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Apa yang boleh jadi salah?
00:46
(Laughter)
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(Gelak)
00:48
Well, there were 40 of us to start with,
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Pertama, kami ada 40 orang,
00:50
and every time I heard someone's name called,
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setiap kali saya mendengar nama dipanggil,
00:52
I would give out the heartiest cheer.
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saya akan menyorak dengan semangat.
00:55
And then there were 20 people left,
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Kemudian, tinggal 20 orang,
00:57
and 10 people left,
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dan 10 orang,
00:59
and five left ...
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lima orang ...
01:01
and three left.
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dan akhirnya tiga orang.
01:02
And I was one of them.
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Saya salah satu dari mereka.
01:04
And the compliments stopped.
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Pujian terhenti.
01:07
Well, at that moment, I was crying.
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Pada masa itu, saya menangis.
01:10
And the teacher was freaking out.
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Cikgu pula cemas.
01:12
She was like, "Hey, would anyone say anything nice about these people?"
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Dia berkata, "Ada sesiapa mahu cakap perkara baik tentang murid-murid ini?
01:16
(Laughter)
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(Gelak)
01:17
"No one? OK, why don't you go get your gift and sit down.
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"Tiada siapa? OK, awak boleh pergi ambil hadiah dan duduk.
01:20
So behave next year --
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Tahun depan berkelakuan baik mungkin ada orang akan puji awak
01:21
someone might say something nice about you."
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01:23
(Laughter)
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(Gelak)
01:26
Well, as I'm describing this you,
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Dari gaya saya bercerita,
01:28
you probably know I remember this really well.
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anda mungkin sedar saya sangat mengingatinya.
01:30
(Laughter)
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(Gelak)
01:32
But I don't know who felt worse that day.
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Saya tak tahu siapa rasa lebih teruk hari itu.
01:34
Was it me or the teacher?
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Adakah saya atau cikgu?
01:37
She must have realized that she turned a team-building event
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Dia mungkin sedar dia menukar acara berkumpulan
01:40
into a public roast for three six-year-olds.
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kepada acara memalukan untuk tiga budak berumur enam tahun.
01:43
And without the humor.
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Tanpa jenaka.
01:45
You know, when you see people get roasted on TV,
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Bila anda tengok orang dimalukan di TV,
01:47
it was funny.
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Biasanya, lucu.
01:48
There was nothing funny about that day.
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Tapi tiada yang lucu tentang hari itu.
01:51
So that was one version of me,
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Itu satu versi saya,
01:54
and I would die to avoid being in that situation again --
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dan saya sanggup mati untuk elak melalui situasi itu lagi --
01:57
to get rejected in public again.
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ditolak di khalayak umum.
02:00
That's one version.
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Itu satu versi.
02:01
Then fast-forward eight years.
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Lapan tahun kemudian.
02:04
Bill Gates came to my hometown --
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Bill Gates datang ke kampung halaman saya --
02:06
Beijing, China --
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Beijing, China --
02:07
to speak,
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untuk memberi ceramah,
02:08
and I saw his message.
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saya melihat ceramahnya.
02:10
I fell in love with that guy.
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Saya mengaguminya.
02:12
I thought, wow, I know what I want to do now.
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Saya berfikir, wow, saya tahu apa saya nak buat.
02:15
That night I wrote a letter to my family
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Malam itu, saya menulis sepucuk surat ke keluarga saya
02:18
telling them: "By age 25,
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isinya: sebelum umur 25,
02:20
I will build the biggest company in the world,
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saya akan membina syarikat terbesar di dunia,
02:23
and that company will buy Microsoft."
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dan syarikat itu akan beli Microsoft."
02:24
(Laughter)
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(Gelak)
02:26
I totally embraced this idea of conquering the world --
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Saya sangat percaya menakluk dunia --
02:29
domination, right?
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penguasaan, kan?
02:31
And I didn't make this up, I did write that letter.
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Saya tidak membuat-buat, saya betul-betul menulis surat itu.
02:34
And here it is --
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Inilah dia --
02:35
(Laughter)
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(Gelak)
02:37
You don't have to read this through --
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Anda tidak perlu membaca semuanya --
02:39
(Laughter)
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(Gelak)
02:41
This is also bad handwriting, but I did highlight some key words.
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Ini juga tulisan buruk, tetapi saya tekankan beberapa perkataan.
02:45
You get the idea.
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Awak faham-fahamlah.
02:46
(Laughter)
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(Gelak)
02:48
So ...
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Jadi ...
02:51
that was another version of me:
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itu adalah versi lain saya:
02:53
one who will conquer the world.
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satu yang akan menakluki dunia.
02:55
Well, then two years later,
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Dua tahun kemudian,
02:57
I was presented with the opportunity to come to the United States.
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saya diberi peluang untuk ke Amerika Syarikat.
03:01
I jumped on it,
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Saya tidak memikir panjang,
03:02
because that was where Bill Gates lived, right?
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kerana di situ Bill Gates berada, bukan?
03:05
(Laughter)
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(Gelak)
03:06
I thought that was the start of my entrepreneur journey.
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Saya fikir itu adalah permulaan keusahawanan saya.
03:09
Then, fast-forward another 14 years.
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14 tahun kemudian.
03:11
I was 30.
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Saya mencapai 30 tahun.
03:13
Nope, I didn't build that company.
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Saya tidak membina syarikat itu.
03:15
I didn't even start.
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Saya masih belum bermula.
03:17
I was actually a marketing manager for a Fortune 500 company.
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Saya pengurus pemasaran untuk sebuah syarikat Fortune 500.
03:21
And I felt I was stuck;
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Saya rasa tersangkut;
03:22
I was stagnant.
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tidak ke mana-mana.
03:25
Why is that?
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Kenapa?
03:26
Where is that 14-year-old who wrote that letter?
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Mana semangat budak 14 tahun yang tulis surat itu?
03:29
It's not because he didn't try.
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Bukan kerana dia tidak mencuba.
03:31
It's because every time I had a new idea,
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Tapi kerana setiap kali saya mempunyai idea baru,
03:34
every time I wanted to try something new,
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setiap kali saya ingin cuba sesuatu baru, walaupun di tempat kerja --
03:36
even at work --
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03:37
I wanted to make a proposal,
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Bila saya ingin membuat cadangan,
03:39
I wanted to speak up in front of people in a group --
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atau bersuara di depan sekumpulan orang --
03:43
I felt there was this constant battle
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saya rasa pertempuran yang tiada henti
03:44
between the 14-year-old and the six-year-old.
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antara 14 tahun dan 6 tahun saya.
03:47
One wanted to conquer the world --
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Satu yang ingin menakluki dunia --
03:49
make a difference --
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melakukan perubahan --
03:51
another was afraid of rejection.
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satu lagi takut untuk ditolak.
03:53
And every time that six-year-old won.
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Dan setiap kali si 6 tahun menang.
03:57
And this fear even persisted after I started my own company.
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Dan ketakutan ini belarutan selepas saya memulakan syarikat saya.
04:01
I mean, I started my own company when I was 30 --
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Saya memulakan syarikat saya bila berumur 30 tahun --
04:04
if you want to be Bill Gates,
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jika nak jadi Bill Gates,
04:06
you've got to start sooner or later, right?
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anda perlu bermula lambat laun, kan?
04:09
When I was an entrepreneur,
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Bila saya menjadi usahawan,
04:11
I was presented with an investment opportunity,
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saya diberi peluang pelaburan,
04:14
and then I was turned down.
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dan ditolak.
04:17
And that rejection hurt me.
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Penolakan itu menyakiti saya.
04:18
It hurt me so bad that I wanted to quit right there.
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Kesannya begitu kuat membuat saya ingin berhenti.
04:23
But then I thought,
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Tapi saya berfikir,
04:24
hey, would Bill Gates quit after a simple investment rejection?
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adakah Bill Gates akan berhenti selepas ditolak pelaburannya?
04:28
Would any successful entrepreneur quit like that?
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Adakah usahawan yang berjaya berputus asa begitu sahaja?
04:31
No way.
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Mustahil.
04:33
And this is where it clicked for me.
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Perkara itu menyedarkan saya.
04:35
OK, I can build a better company.
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OK, saya boleh bina syarikat yang lebih mantap.
04:37
I can build a better team or better product,
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Saya boleh bina pasukan atau produk yang lebih bagus,
04:39
but one thing for sure:
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tapi yang paling penting:
04:40
I've got to be a better leader.
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Saya perlu jadi pemimpin yang lebih baik.
04:42
I've got to be a better person.
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Saya perlu jadi seorang yang lebih baik.
04:44
I cannot let that six-year-old keep dictating my life anymore.
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Saya tak boleh biarkan saya umur 6 tahun tentukan hidup saya lagi.
04:48
I have to put him back in his place.
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Saya perlu pulangkan beliau ke tempatnya.
04:51
So this is where I went online and looked for help.
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Jadi saya melayar internet dan mencari pertolongan.
04:53
Google was my friend.
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Google adalah kawan saya.
04:54
(Laughter)
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(Gelak)
04:55
I searched, "How do I overcome the fear of rejection?"
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Saya mencari, "Bagaimana mengatasi ketakutan ditolak?"
04:58
I came up with a bunch of psychology articles
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Saya mendapat artikel-artikel psikologi
05:01
about where the fear and pain are coming from.
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tentang sumber ketakutan dan kesakitan.
05:04
Then I came up with a bunch of "rah-rah" inspirational articles
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Kemudian saya temui artikel-artikel berinspirasi
05:08
about "Don't take it personally, just overcome it."
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tentang, "Jangan ambil hati, atasinya sahaja."
05:11
Who doesn't know that?
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Siapa yang tidak tahu?
05:12
(Laughter)
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(Gelak)
05:14
But why was I still so scared?
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Tapi kenapa saya masih begitu takut?
05:16
Then I found this website by luck.
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Kemudian, saya tercari laman web ini.
05:18
It's called rejectiontherapy.com.
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rejectiontherapy.com
05:21
(Laughter)
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(Gelak)
05:23
"Rejection Therapy" was this game invented by this Canadian entrepreneur.
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"Terapi Penolakan" adalah permainan dicipta seorang usahawan Kanada.
05:27
His name is Jason Comely.
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Namanya Jason Comely.
05:29
And basically the idea is for 30 days you go out and look for rejection,
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Ideanya mencari penolakan untuk 30 hari
05:34
and every day get rejected at something,
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dan setiap hari ditolak untuk sesuatu,
05:36
and then by the end, you desensitize yourself from the pain.
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dan akhirnya, anda kurang terpengaruh dengan sakit yang disebabkan.
05:41
And I loved that idea.
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Saya suka idea itu.
05:42
(Laughter)
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(Gelak)
05:44
I said, "You know what? I'm going to do this.
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Saya cakap, "Tahu tak? Saya akan lakukannya.
05:46
And I'll feel myself getting rejected 100 days."
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Saya akan mempunyai pengalaman penolakan 100 hari."
05:49
And I came up with my own rejection ideas,
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Saya memikir sendiri idea untuk ditolak,
05:52
and I made a video blog out of it.
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dan membuat vlog tentangnya.
05:55
And so here's what I did.
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Inilah hasilnya.
05:57
This is what the blog looked like.
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Blog saya seperti ini.
06:00
Day One ...
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Hari Pertama ...
06:02
(Laughter)
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(Gelak)
06:03
Borrow 100 dollars from a stranger.
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Pinjam 100 dolar dari orang yang tak dikenali.
06:07
So this is where I went to where I was working.
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Saya pergi ke tempat kerja saya
06:10
I came downstairs
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turun ke tingkat bawah
06:12
and I saw this big guy sitting behind a desk.
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nampak seorang lelaki besar duduk di tempatnya.
06:14
He looked like a security guard.
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Dia nampak seperti pengawal keselamatan. Jadi saya mendekatinya.
06:16
So I just approached him.
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06:17
And I was just walking
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Bila saya berjalan
06:19
and that was the longest walk of my life --
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seperti perjalanan paling lama dalam hidup --
06:21
hair on the back of my neck standing up,
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saya mulai rasa gementar, bulu roma berdiri
06:24
I was sweating and my heart was pounding.
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saya berpeluh dan hati berdebar.
06:26
And I got there and said,
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Saya sampai dan bertanya,
06:27
"Hey, sir, can I borrow 100 dollars from you?"
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"Hai, bolehkah saya pinjam 100 dolar dari awak?"
06:30
(Laughter)
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(Gelak)
06:31
And he looked up, he's like, "No."
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Dia melihat saya, dan berkata, "Tidak."
06:34
"Why?"
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"Kenapa?"
06:36
And I just said, "No? I'm sorry."
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Saya menjawab, "Tidak? Maaf."
06:38
Then I turned around, and I just ran.
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Saya berpaling, dan berlari.
06:40
(Laughter)
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(Gelak)
06:42
I felt so embarrassed.
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Saya berasa begitu malu.
06:44
But because I filmed myself --
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Tapi kerana saya telah merakam
06:46
so that night I was watching myself getting rejected,
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jadi malam itu, saya melihat rakaman saya bila ditolak,
06:49
I just saw how scared I was.
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saya nampak begitu takut.
06:51
I looked like this kid in "The Sixth Sense."
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Saya seperti budak dalam filem "The Sixth Sense."
06:53
I saw dead people.
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Saya nampak orang mati.
06:55
(Laughter)
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(Gelak)
06:57
But then I saw this guy.
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Kemudian saya nampak lelaki ini.
06:58
You know, he wasn't that menacing.
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Dia tidak begitu menakutkan.
07:00
He was a chubby, loveable guy,
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Dia montel, senang disukai,
07:02
and he even asked me, "Why?"
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dan tanya saya, "Kenapa?"
07:06
In fact, he invited me to explain myself.
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Dia minta saya beri penjelasan.
07:08
And I could've said many things.
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Saya boleh memberi banyak alasan.
07:10
I could've explained, I could've negotiated.
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Saya boleh jelaskan, atau merunding,
07:12
I didn't do any of that.
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Saya tidak melakukannya.
07:14
All I did was run.
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Saya hanya berlari.
07:17
I felt, wow, this is like a microcosm of my life.
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Saya sedar betapa kecilnya hal ini.
07:20
Every time I felt the slightest rejection,
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Setiap kali saya berasa ditolak,
07:23
I would just run as fast as I could.
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saya akan berlari secepat mungkin.
07:25
And you know what?
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Anda tahu tak?
07:26
The next day, no matter what happens,
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Keesokan harinya, apa pun terjadi,
07:28
I'm not going to run.
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saya tidak akan berlari.
07:30
I'll stay engaged.
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Saya akan bertekad.
07:32
Day Two: Request a "burger refill."
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Hari Kedua: Meminta isi semula burger
07:34
(Laughter)
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(Gelak)
07:36
It's when I went to a burger joint,
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Bila saya ke restoran burger,
07:38
I finished lunch, and I went to the cashier and said,
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Saya habis makan tengahari, saya ke juruwang dan cakap
07:41
"Hi, can I get a burger refill?"
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"Hai, boleh saya isi semula burger saya?"
07:42
(Laughter)
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(Gelak)
07:44
He was all confused, like, "What's a burger refill?"
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Dia keliru and jawab, "Apa itu isi semula burger?"
07:47
(Laughter)
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(Gelak)
07:48
I said, "Well, it's just like a drink refill but with a burger."
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Saya jawab, "Seperti isi semula air, tapi dengan burger."
07:52
And he said, "Sorry, we don't do burger refill, man."
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Dia kata, "Maaf, kita tak isi semula untuk burger."
07:54
(Laughter)
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(Gelak)
07:56
So this is where rejection happened and I could have run, but I stayed.
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Ini adalah penolakan dan saya patut lari, tapi saya kekal.
08:00
I said, "Well, I love your burgers,
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Saya berkata, "Saya suka burger di sini,
08:02
I love your joint,
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saya suka restoran ini,
08:03
and if you guys do a burger refill,
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jika isi semula burrger wujud,
08:05
I will love you guys more."
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saya bertambah suka."
08:07
(Laughter)
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(Gelak)
08:08
And he said, "Well, OK, I'll tell my manager about it,
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Dia cakap, "OK, saya akan beritahu pengurus tentangnya
08:11
and maybe we'll do it, but sorry, we can't do this today."
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dan mungkin kita akan melakukannya, tapi maaf, bukan hari ini."
08:14
Then I left.
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Kemudian saya pergi.
08:15
And by the way,
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Sebenarnya,
08:17
I don't think they've ever done burger refill.
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saya rasa mereka takk pernah beri isi semula burger.
08:19
(Laughter)
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(Gelak)
08:21
I think they're still there.
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Saya rasa mereka masih sana.
08:23
But the life and death feeling I was feeling the first time
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Tetapi rasa takut dan cemas kali pertama
08:26
was no longer there,
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tiada lagi,
08:27
just because I stayed engaged --
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kerana saya kekal berbual --
08:29
because I didn't run.
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kerana saya tidak lari.
08:31
I said, "Wow, great, I'm already learning things.
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Saya berfikir, "Wow, bagus, saya belajar benda baru.
08:34
Great."
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Bagus."
08:35
And then Day Three: Getting Olympic Doughnuts.
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Kemudian Hari Ketiga: Beli Donut Olimpik.
08:38
This is where my life was turned upside down.
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Inilah peristiwa yang mengubah hidup saya.
08:42
I went to a Krispy Kreme.
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Saya ke Krispy Kreme.
08:43
It's a doughnut shop
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Sebuah gerai donut
08:45
in mainly the Southeastern part of the United States.
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kebanyakannya di bahagian tenggara Amerika Syarikat.
08:47
I'm sure they have some here, too.
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Saya tentu mereka ada cawangan di sini.
08:49
And I went in,
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Saya melangkah masuk,
08:50
I said, "Can you make me doughnuts that look like Olympic symbols?
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dan bertanya, "Bolehkah saya membeli donut mirip simbol Olimpik?
08:53
Basically, you interlink five doughnuts together ... "
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Kamu hanya perlu menyambung lima donut bersama ..."
08:56
I mean there's no way they could say yes, right?
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Mereka tidak akan bersetuju, kan?
08:59
The doughnut maker took me so seriously.
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Pembuat donut bersetuju.
09:02
(Laughter)
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(Gelak)
09:03
So she put out paper,
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Dia keluarkan kertas, menulis warna dan bulatan
09:04
started jotting down the colors and the rings,
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09:06
and is like, "How can I make this?"
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dan bertanya, "Bagaimana nak buat?"
09:08
And then 15 minutes later,
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15 minit kemudian,
09:10
she came out with a box that looked like Olympic rings.
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dia keluar dengan sebuah kotak mirip bulatan Olimpik.
09:14
And I was so touched.
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Saya berasa terharu.
09:15
I just couldn't believe it.
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Saya tidak boleh mempercayainya.
09:17
And that video got over five million views on Youtube.
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Video itu ditonton lebih lima juta kali di Youtube.
09:22
The world couldn't believe that either.
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Dunia ini tidak mempercayainya juga.
09:24
(Laughter)
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(Gelak)
09:27
You know, because of that I was in newspapers,
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Kerana peristiwa itu, saya muncul disurat khabar,
09:30
in talk shows, in everything.
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program bual bicara, dan banyak lagi. Saya menjadi terkenal.
09:32
And I became famous.
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09:33
A lot of people started writing emails to me
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Ramai orang mula menulis emel kepada saya
09:35
and saying, "What you're doing is awesome."
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berkata, "Apa yang awak lakukan amat menarik."
09:38
But you know, fame and notoriety did not do anything to me.
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Tapi tahukah anda, kemasyuran tidak menolong saya.
09:41
What I really wanted to do was learn,
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Apa yang saya ingin adalah belajar,
09:43
and to change myself.
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dan merubah diri saya.
09:45
So I turned the rest of my 100 days of rejection
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Jadi saya menukar 100 hari penolakan saya yang lain
09:47
into this playground --
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ke taman permainan ini --
09:49
into this research project.
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projek penyelidikan ini.
09:51
I wanted to see what I could learn.
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Saya ingin lihat apa yang saya boleh pelajari.
Kemudian saya pun belajar banyak perkara.
09:54
And then I learned a lot of things.
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09:56
I discovered so many secrets.
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Saya menemui banyak rahsia.
09:57
For example, I found if I just don't run,
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Contohnya, saya mendapati jika saya tak berlari,
10:00
if I got rejected,
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bila ditolak,
10:01
I could actually turn a "no" into a "yes,"
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saya boleh merubah "tidak" kepada "ya", dan kata keramatnya ialah, "kenapa".
10:03
and the magic word is, "why."
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10:05
So one day I went to a stranger's house, I had this flower in my hand,
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Suatu hari, saya ke rumah seorang yang tak dikenali, dengan bunga di tangan,
10:09
knocked on the door and said,
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ketuk pintu dan bertanya,
10:11
"Hey, can I plant this flower in your backyard?"
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"Hai, boleh saya tanam bunga ini di belakang rumah awak?"
10:13
(Laughter)
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(Gelak)
10:14
And he said, "No."
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Dia menjawab, "Tidak."
10:17
But before he could leave I said,
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Sebelum saya pergi, saya bertanya,
10:19
"Hey, can I know why?"
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1936
"Bolehkah saya tahu kenapa?"
10:21
And he said, "Well, I have this dog
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Dan dia menjawab, "Saya membela seekor anjing
10:24
that would dig up anything I put in the backyard.
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ia gali semua yang saya tanam di belakang rumah.
10:26
I don't want to waste your flower.
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Saya tak nak bazir bunga awak. Jika awak nak tanam juga,
10:28
If you want to do this, go across the street and talk to Connie.
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cuba pergi ke rumah depan dan tanya Connie. Dia suka bunga."
10:31
She loves flowers."
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10:32
So that's what I did.
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Jadi saya pun melakukannya.
10:34
I went across and knocked on Connie's door.
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Saya melintas jalan dan ketuk pintu Connie.
10:36
And she was so happy to see me.
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Dia gembira melihat saya.
10:38
(Laughter)
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(Gelak)
10:39
And then half an hour later,
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Setengah jam kemudian, ada bunga di belakang rumah Connie.
10:41
there was this flower in Connie's backyard.
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Saya pasti ia nampak lebih cantik sekarang.
10:43
I'm sure it looks better now.
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10:44
(Laughter)
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(Gelak)
10:46
But had I left after the initial rejection,
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Tapi jika saya pergi selepas penolakan pertama,
10:49
I would've thought,
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saya mungkin fikir, mungkin lelaki itu tak percaya saya
10:50
well, it's because the guy didn't trust me,
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10:52
it's because I was crazy,
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mungkin sebab saya gila, saya tak berpakaian kemas
10:53
because I didn't dress up well, I didn't look good.
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tak nampak elok.
Itu bukan sebab-sebanya.
10:56
It was none of those.
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Ia kerana apa yang saya tawar tidak bersesuaian dengan kemahuannya.
10:57
It was because what I offered did not fit what he wanted.
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Dan dia percayakan saya untuk beri rujukan,
11:00
And he trusted me enough to offer me a referral,
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11:02
using a sales term.
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menggunakan istilah jualan.
11:03
I converted a referral.
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Saya berjaya dengan rujukan.
11:06
Then one day --
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Kemudian suatu hari --
11:07
and I also learned that I can actually say certain things
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saya juga belajar saya boleh cakap sesuatu
11:10
and maximize my chance to get a yes.
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dan tinggikan peluang dapat ya.
11:12
So for example, one day I went to a Starbucks,
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Contohnya, suatu hari saya ke Starbucks,
11:14
and asked the manager, "Hey, can I be a Starbucks greeter?"
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dan tanya pengurus, "Hai, boleh saya jadi penyambut Starbucks?"
11:18
He was like, "What's a Starbucks greeter?"
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Dia bertanya, "Apa itu penyambut Starbucks?"
11:20
I said, "Do you know those Walmart greeters?
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Saya cakap, "Awak tahu penyambut di Walmart?
11:23
You know, those people who say 'hi' to you before you walk in the store,
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Orang yang menyambut pelanggan dan berkata "hai" sebelum masuk kedai,
11:26
and make sure you don't steal stuff, basically?
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dan memastikan awak tidak mencuri,
11:28
I want to give a Walmart experience to Starbucks customers."
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3136
Saya nak beri pengalaman Walmart kepada pelanggan Starbucks."
11:31
(Laughter)
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(Gelak)
11:33
Well, I'm not sure that's a good thing, actually --
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Sebenarnya, saya tidak pasti ini perkara baik atau sebaliknya,
11:37
Actually, I'm pretty sure it's a bad thing.
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Sebenarnya, saya pasti ini bukan idea bagus.
11:40
And he was like, "Oh" --
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Dan dia berkata, "Oh"--
11:42
yeah, this is how he looked, his name is Eric --
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ini reaksinya, namanya Eric --
11:44
and he was like, "I'm not sure."
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dia berkata, "Saya tak pasti."
11:46
This is how he was hearing me. "Not sure."
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Dia dengar saya kata. "Tak pasti."
Kemudian saya tanya dia, "Pelikkah?"
11:48
Then I ask him, "Is that weird?"
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11:49
He's like, "Yeah, it's really weird, man."
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Dia jawab, "Ya, sangat pelik."
11:52
But as soon as he said that, his whole demeanor changed.
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2856
Sebaik dia mengaku, sikapnya berubah.
11:55
It's as if he's putting all the doubt on the floor.
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Seakan rasa ragu-ragunya hilang.
11:58
And he said, "Yeah, you can do this,
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Dia berkata, "Ya, awak boleh buat jangan buat terlalu pelik."
12:00
just don't get too weird."
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12:01
(Laughter)
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(Gelak)
Untuk satu jam kemudian, saya jadi penyambut Starbucks.
12:03
So for the next hour I was the Starbucks greeter.
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2376
12:05
I said "hi" to every customer that walked in,
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Saya cakap "hai" kepada setiap pelanggan yang masuk,
12:07
and gave them holiday cheers.
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dan memberi mereka ucapan cuti.
12:10
By the way, I don't know what your career trajectory is,
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Saya tidak tahu laluan kerjaya anda,
12:12
don't be a greeter.
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jangan jadi peyambut.
12:14
(Laughter)
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(Gelak)
12:15
It was really boring.
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Ia amat membosankan.
12:17
But then I found I could do this because I mentioned, "Is that weird?"
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Tetapi saya dapati saya boleh buat kerana saya bertanya, "Pelik ke?"
12:22
I mentioned the doubt that he was having.
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Saya menyebut keraguan yang hadir.
12:24
And because I mentioned, "Is that weird?", that means I wasn't weird.
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Dan kerana saya tanya, "Pelik ke?', bermaksud saya tidak pelik.
12:27
That means I was actually thinking just like him,
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Ini bermaksud saya berfikir sepertinya,
12:30
seeing this as a weird thing.
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mengakui ini sebenarnya pelik.
12:32
And again, and again,
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Berkali-kali,
12:34
I learned that if I mention some doubt people might have
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saya mempelajari jika saya menyebut keraguan yang orang mungkin ada
12:37
before I ask the question,
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sebelum saya bertanya, saya mendapat kepercayaan mereka.
12:39
I gained their trust.
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12:40
People were more likely to say yes to me.
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1960
Orang lebih cenderung berkata ya.
12:42
And then I learned I could fulfill my life dream ...
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3336
Kemudian saya juga menemui saya boleh menyatakan impian hidup ...
12:46
by asking.
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1416
dengan bertanya.
12:47
You know, I came from four generations of teachers,
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3096
Saya datang dari empat generasi guru,
12:50
and my grandma has always told me,
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2816
dan nenek saya selalu memberitahu saya,
12:53
"Hey Jia, you can do anything you want,
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2296
"Jia, awak boleh jadi apa saja,
12:55
but it'd be great if you became a teacher."
335
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tapi ia amat bagus jika awak seorang guru."
12:57
(Laughter)
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(Gelak)
12:59
But I wanted to be an entrepreneur, so I didn't.
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Tetapi saya ingin jadi usahawan, jadi saya jadi.
13:01
But it has always been my dream to actually teach something.
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Sentiasa jadi impian saya untuk ajar sesuatu.
13:05
So I said, "What if I just ask
339
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1816
Jadi saya cakap, "Bagaimana kalau saya tanya
13:06
and teach a college class?"
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dan mengajar satu kelas kolej?"
13:09
I lived in Austin at the time,
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Saya tinggal di Austin masa itu, jadi saya ke University of Texas,
13:11
so I went to University of Texas at Austin
342
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13:13
and knocked on professors' doors and said, "Can I teach your class?"
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3216
ketuk pintu profesor dan bertanya, "Bolehkah saya ajar kelas awak?"
13:16
I didn't get anywhere the first couple of times.
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Saya tidak kemana beberapa kali pertama.
13:18
But because I didn't run -- I kept doing it --
345
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Sebab saya tidak lari -- saya terus melakukannya --
13:21
and on the third try the professor was very impressed.
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dan dalam percubaan ketiga profesor amat kagum.
13:24
He was like, "No one has done this before."
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Dia cakap, "Tiada siapa pernah lakukannya."
13:26
And I came in prepared with powerpoints and my lesson.
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Dan saya masuk siap dengan powerpoint dan pengajaran saya.
13:30
He said, "Wow, I can use this.
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Dia berkata, "Wow, saya boleh guna ini.
13:32
Why don't you come back in two months? I'll fit you in my curriculum."
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3336
Boleh datang semula dua bulan lagi? Saya masukkan awak dalam kurikulum."
13:36
And two months later I was teaching a class.
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Dua bulan kemudian saya mengajar satu kelas.
13:38
This is me -- you probably can't see, this is a bad picture.
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Ini. Awak mungkin tak dapat lihat, gambar ini kurang jelas.
13:41
You know, sometimes you get rejected by lighting, you know?
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Kadang kala lampu pun boleh menolak awak, tahu tak?
13:44
(Laughter)
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(Gelak)
13:46
But wow --
355
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Tapi wow --
13:47
when I finished teaching that class, I walked out crying,
356
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2736
selepas habis mengajar kelas itu, saya keluar menangis,
13:50
because I thought
357
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1776
kerana saya berfikir
13:52
I could fulfill my life dream just by simply asking.
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3296
saya boleh menyatakan impian hidup hanya dengan bertanya.
13:55
I used to think I have to accomplish all these things --
359
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2656
Saya fikir saya perlu laksanakan semua perkara --
13:58
have to be a great entrepreneur, or get a PhD to teach --
360
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3616
menjadi usahawan hebat, atau mendapat PhD untuk mengajar --
14:02
but no, I just asked,
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tetapi tidak, saya hanya tanya,
14:03
and I could teach.
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dan saya dapat mengajar.
14:05
And in that picture, which you can't see,
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2376
Dalam gambar itu, anda tak dapat lihat,
14:07
I quoted Martin Luther King, Jr.
364
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saya memaparkan petikan Martin Luther King, Jr.
14:11
Why? Because in my research I found that people who really change the world,
365
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4536
Kenapa? Sebab dalam kajian saya, saya dapati orang yang menukar dunia,
14:15
who change the way we live and the way we think,
366
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2936
menukar cara kita hidup dan cara kita berberfikir,
14:18
are the people who were met with initial and often violent rejections.
367
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adalah orang pada mulanya sering ditolak.
14:22
People like Martin Luther King, Jr.,
368
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2056
Orang seperti Martin Luther King, Jr..
14:24
like Mahatma Gandhi, Nelson Mandela,
369
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2056
Mahatma Gandhi, Nelson Mandela,
14:26
or even Jesus Christ.
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ataupun Jesus Christ.
14:28
These people did not let rejection define them.
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3376
Semua orang ini tidak membiarkan penolakan mendifinisi mereka.
14:31
They let their own reaction after rejection define themselves.
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4160
Mereka membenarkan reaksi sendiri selepas penolakan mendifinisi mereka.
14:36
And they embraced rejection.
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Mereka menerima penolakan.
14:39
And we don't have to be those people to learn about rejection,
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Kita tidak perlu menjadi mereka untuk pelajari tentang penolakan,
14:42
and in my case,
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dan dalam kes saya,
14:43
rejection was my curse,
376
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2016
penolakan adalah sumpahan saya,
14:45
was my boogeyman.
377
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ketakutan terbesar saya.
14:47
It has bothered me my whole life because I was running away from it.
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Ia menghantui saya seluruh hidup kerana saya melarikan diri darinya.
14:51
Then I started embracing it.
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Bila saya mula menerimanya,
14:53
I turned that into the biggest gift in my life.
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saya menukarkannya ke hadiah terbesar dalam hidup saya.
14:57
I started teaching people how to turn rejections into opportunities.
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Saya bermula mengajar orang bagaimana menukar penolakan kepada peluang.
15:01
I use my blog, I use my talk,
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Saya menggunakan blog dan ceramah
15:03
I use the book I just published,
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buku saya terbit,
15:05
and I'm even building technology to help people overcome their fear of rejection.
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dan membina teknologi membantu orang mengatasi takut akan penolakan.
15:12
When you get rejected in life,
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Bila anda ditolak dalam hidup,
15:13
when you are facing the next obstacle
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bila anda berdepan halangan
15:16
or next failure,
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2016
atau kegagalan,
15:18
consider the possibilities.
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pertimbangkan kemungkinan.
15:20
Don't run.
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Jangan lari.
15:21
If you just embrace them,
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Jika awak terima,
15:22
they might become your gifts as well.
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ia mungkin menjadi kurniaan untuk anda.
15:25
Thank you.
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Terima kasih.
15:26
(Applause)
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(Tepukan)
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