How to speak up for yourself | Adam Galinsky

Prevodilac: Vesna Radovic Lektor: Ivana Krivokuća

Speaking up is hard to do.

Teško je zauzeti se za sebe.

I understood the true meaning of this phrase exactly one month ago,

Razumeo sam pravo značenje te fraze tačno pre mesec dana,

when my wife and I became new parents.

kada smo supruga i ja postali roditelji.

It was an amazing moment.

Bio je to neverovatan trenutak.

It was exhilarating and elating,

Uzbudljiv i pun ushićenja,

but it was also scary and terrifying.

ali takođe i zastrašujuć.

And it got particularly terrifying when we got home from the hospital,

A postalo je posebno zastrašujuće kada smo stigli kući iz bolnice

and we were unsure

i nismo bili sigurni

whether our little baby boy was getting enough nutrients from breastfeeding.

da li naš mali sin iz majčinog mleka dobija dovoljno hranljivih sastojaka.

And we wanted to call our pediatrician,

Želeli smo da pozovemo našeg pedijatra,

but we also didn't want to make a bad first impression

ali opet nismo želeli da ostavimo loš prvi utisak,

or come across as a crazy, neurotic parent.

ili da izgledamo kao ludi, neurotični roditelji.

So we worried.

Tako da smo brinuli

And we waited.

i čekali.

When we got to the doctor's office the next day,

Kada smo otišli kod lekara sledećeg dana,

she immediately gave him formula because he was pretty dehydrated.

odmah mu je dala veštačku hranu jer je prilično dehidrirao.

Our son is fine now,

Naš sin je sada dobro,

and our doctor has reassured us we can always contact her.

a naša doktorka nas je ohrabrila da uvek možemo da joj se obratimo.

But in that moment,

Ali tada

I should've spoken up, but I didn't.

je trebalo da se izjasnim, a nisam.

But sometimes we speak up when we shouldn't,

No, nekad se borimo za sebe kada ne bi trebalo,

and I learned that over 10 years ago when I let my twin brother down.

a to sam naučio pre više od 10 godina kada sam izneverio brata blizanca.

My twin brother is a documentary filmmaker,

Moj brat režira dokumentarce

and for one of his first films,

i za jedan od svojih prvih filmova

he got an offer from a distribution company.

dobio je ponudu od jednog distributera.

He was excited,

Bio je uzbuđen

and he was inclined to accept the offer.

i samo što nije prihvatio ponudu.

But as a negotiations researcher,

Ali kao analitičar za pregovore,

I insisted he make a counteroffer,

insistirao sam da napravi kontraponudu

and I helped him craft the perfect one.

i pomogao sam mu da izradi savršenu.

And it was perfect --

I bila je savršena -

it was perfectly insulting.

bila je savršeno uvredljiva.

The company was so offended,

Distributer je bio toliko uvređen

they literally withdrew the offer

da su bukvalno povukli ponudu

and my brother was left with nothing.

i moj brat je ostao bez ičega.

And I've asked people all over the world about this dilemma of speaking up:

A ja sam pitao ljude širom sveta o dilemi u vezi izražavanja svog stava:

when they can assert themselves,

kada mogu da se založe za sebe,

when they can push their interests,

kada mogu da nametnu svoje interese,

when they can express an opinion,

kada mogu da izraze svoje mišljenje,

when they can make an ambitious ask.

kada mogu da izađu sa ambicioniznim zahtevom.

And the range of stories are varied and diverse,

Spektar odgovora je različit i raznovrstan,

but they also make up a universal tapestry.

ali takođe čini i jedinstvenu tapiseriju.

Can I correct my boss when they make a mistake?

Mogu li da ispravim nadređenog kada napravi grešku?

Can I confront my coworker who keeps stepping on my toes?

Mogu li da se suprotstavim kolegi koji mi stalno staje na žulj?

Can I challenge my friend's insensitive joke?

Mogu li da odgovorim na neumesnu šalu prijatelja?

Can I tell the person I love the most my deepest insecurities?

Mogu li osobi koju najviše volim reći svoje najdublje strahove?

And through these experiences, I've come to recognize

Kroz ova iskustva, spoznao sam

that each of us have something called a range of acceptable behavior.

da svako od nas ima nešto što se zove spektar prihvatljivog ponašanja.

Now, sometimes we're too strong; we push ourselves too much.

Ponekad smo isuviše jaki; previše pomeramo svoje granice.

That's what happened with my brother.

To se dogodilo sa mojim bratom.

Even making an offer was outside his range of acceptable behavior.

Čak je i samo iznošenje ponude

bila van njegovog opsega prihvatljivog ponašanja.

But sometimes we're too weak.

Ali nekad smo isuviše slabi.

That's what happened with my wife and I.

To se desilo sa mojom suprugom i sa mnom.

And this range of acceptable behaviors --

Ovaj spektar prihvatljivog ponašanja -

when we stay within our range, we're rewarded.

kada ostajemo u svom opsegu,

bivamo nagrađeni.

When we step outside that range, we get punished in a variety of ways.

Kada iskoračimo izvan granica, bivamo kažnjeni na razne načine.

We get dismissed or demeaned or even ostracized.

Odbacuju nas, ponižavaju ili čak izopštavaju.

Ili izgubimo tu povišicu, unapređenje ili pogodbu.

Or we lose that raise or that promotion or that deal.

Now, the first thing we need to know is:

E, sad, prvo što treba da znamo je gde su naše granice.

What is my range?

But the key thing is, our range isn't fixed;

Ključno je da naše granice nisu fiksirane;

it's actually pretty dynamic.

u stvari su prilično dinamične.

It expands and it narrows based on the context.

Šire se i sužavaju zavisno od konteksta.

And there's one thing that determines that range more than anything else,

Postoji nešto što određuje te granice više od bilo čega drugog,

and that's your power.

a to je vaša moć.

Your power determines your range.

Vaša moć određuje vaše granice.

What is power?

Šta je moć?

Power comes in lots of forms.

Moć dolazi u dosta oblika.

In negotiations, it comes in the form of alternatives.

U pregovorima dolazi u obliku alternativa.

So my brother had no alternatives;

Moj brat nije imao nijednu alternativu;

he lacked power.

nedostajala mu je moć.

The company had lots of alternatives;

Kompanija je imala dosta alternativa;

they had power.

ona je posedovala moć.

Sometimes it's being new to a country, like an immigrant,

Ponekad to znači biti nov u nekoj državi, poput imigranta,

or new to an organization

ili nov u nekoj organizaciji

or new to an experience,

ili naići na novo iskustvo,

like my wife and I as new parents.

poput moje supruge i mene kao roditelja.

Sometimes it's at work,

Ponekad je to na poslu,

where someone's the boss and someone's the subordinate.

gde je neko nadređeni a neko podređeni.

Sometimes it's in relationships,

Ponekad je to u nekoj vezi,

where one person's more invested than the other person.

gde je jedna osoba ulaže više od one druge.

And the key thing is that when we have lots of power,

A ključna stvar je da, kada imamo veliku moć,

our range is very wide.

naše granice su vrlo široke.

We have a lot of leeway in how to behave.

Imamo dosta slobode u svom ponašanju.

But when we lack power, our range narrows.

Ali kada nemamo moć, naše granice se sužavaju.

We have very little leeway.

Imamo jako malo slobode.

The problem is that when our range narrows,

Problem je u tome što, kada se granice smanje,

that produces something called the low-power double bind.

to stvara nešto što se zove duple poruke kod manje moći.

The low-power double bind happens

Duple poruke kod manje moći se događaju kada,

when, if we don't speak up, we go unnoticed,

ako ne izrazimo svoj stav, ostajemo neprimećeni,

but if we do speak up, we get punished.

ali ako progovorimo, bivamo kažnjeni.

Now, many of you have heard the phrase the "double bind"

E, sad, mnogi od vas su čuli frazu „duple poruke“

and connected it with one thing, and that's gender.

i povezuju je sa jednom stvari, a to je rod.

The gender double bind is women who don't speak up go unnoticed,

Duple poruke kod roda podrazumevaju

da kada žene ne izraze stav, ne primete ih,

and women who do speak up get punished.

a žene koje izraze stav, bivaju kažnjene.

And the key thing is that women have the same need as men to speak up,

Ključno je da žene imaju istu potrebu da izraze stav kao i muškarci,

but they have barriers to doing so.

ali na tom putu imaju prepreke.

But what my research has shown over the last two decades

Moje istraživanje je pokazalo tokom poslednje dve decenije

is that what looks like a gender difference

da ono što izgledaju kao rodne razlike

is not really a gender double bind,

nisu stvarno „duple poruke“ kod roda

it's a really a low-power double bind.

već „duple poruke“ kad je moć u pitanju.

And what looks like a gender difference

Ono što izgleda kao rodna razlika

are really often just power differences in disguise.

je često zapravo prikrivena razlika u moći.

Oftentimes we see a difference between a man and a woman

Često vidimo razliku između muškarca i žene

ili muškaraca i žena,

or men and women,

i mislimo: „Biološki uzrok.

and think, "Biological cause. There's something fundamentally different

Postoji nešto suštinski različito u pogledu polova.“

about the sexes."

But in study after study,

Ali ja sam u svakoj studiji

I've found that a better explanation for many sex differences

otkrio da je bolje objašnjenje za mnoge polne razlike

is really power.

zapravo moć.

And so it's the low-power double bind.

Tako su to duple poruke kod manje moći.

And the low-power double bind means that we have a narrow range,

A duple poruke kod male moći podrazumevaju da imamo sužen izbor

and we lack power.

i da nemamo moć.

We have a narrow range,

Imamo sužene granice

and our double bind is very large.

i „duple poruke“ su veoma izražene.

So we need to find ways to expand our range.

Treba da nađemo načine da proširimo naše granice.

And over the last couple decades,

Poslednjih nekoliko decenija,

my colleagues and I have found two things really matter.

moje kolege i ja smo otkrili da su dve stvari vrlo važne.

The first: you seem powerful in your own eyes.

Prvo: da sami sebe smatrate moćnima.

The second: you seem powerful in the eyes of others.

Drugo: da vas drugi smatraju moćnima.

When I feel powerful,

Kada se osećam moćno,

I feel confident, not fearful;

imam samopouzdanje, ne strah;

I expand my own range.

širim svoje granice.

When other people see me as powerful,

Kada me drugi vide kao moćnog,

they grant me a wider range.

oni mi daju veće granice.

So we need tools to expand our range of acceptable behavior.

Znači, treba nam nešto što bi proširilo naše granice prihvatljivog ponašanja.

And I'm going to give you a set of tools today.

A ja ću vas danas upoznati sa nekoliko alata.

Speaking up is risky,

Izražavanje svog stava je rizično,

but these tools will lower your risk of speaking up.

ali ovi alati će smanjiti rizik izjašnjavanja.

The first tool I'm going to give you got discovered in negotiations

Prvi alat koji ću podeliti sa vama je otkriven u pregovorima

in an important finding.

u jednom važnom pronalasku.

On average, women make less ambitious offers

U proseku, žene iznose manje ambiciozne ponude

and get worse outcomes than men at the bargaining table.

i imaju gore ishode od muškaraca za pregovaračkim stolom.

But Hannah Riley Bowles and Emily Amanatullah have discovered

Ali Hana Rajli Bouls i Emili Amanatula su otkrile

there's one situation where women get the same outcomes as men

da postoji jedna situacija gde su žene uspešne kao i muškarci

and are just as ambitious.

i isto tako ambiciozne.

That's when they advocate for others.

To je kada štite druge.

When they advocate for others,

Kada se zalažu za druge,

they discover their own range and expand it in their own mind.

one otkrivaju svoje granice i šire ih u svom umu.

They become more assertive.

Postaju asertivnije.

This is sometimes called "the mama bear effect."

Ovo se ponekad zove „efekat mame lavice“.

Like a mama bear defending her cubs,

Poput majke zaštitnice koja brani svoje mlade,

when we advocate for others, we can discover our own voice.

kada štitimo druge, otkrivamo sopstveni glas.

But sometimes, we have to advocate for ourselves.

No, ponekad, moramo da zaštitimo sebe.

How do we do that?

Kako to da uradimo?

One of the most important tools we have to advocate for ourselves

Jedan od najvažnijih alata kojim raspolažemo za svoju zaštitu

is something called perspective-taking.

se ponekad zove menjanje perspektive.

And perspective-taking is really simple:

Menjanje perspektive je dosta jednostavno:

it's simply looking at the world through the eyes of another person.

to je prosto gledanje na svet očima druge osobe.

It's one of the most important tools we have to expand our range.

To je jedan od najvažnijih alata koje imamo za širenje svojih granica.

When I take your perspective,

Kada zauzmem vašu perspektivu

and I think about what you really want,

i razmišljam o tome šta vi zapravo želite,

you're more likely to give me what I really want.

veće su šanse da ćete mi pružiti ono što ja želim.

But here's the problem:

Ali evo problema:

perspective-taking is hard to do.

menjanje perspektive je teško postići.

So let's do a little experiment.

Vreme je za mali eksperiment.

I want you all to hold your hand just like this:

Želim da svi ovako držite šaku;

your finger -- put it up.

podignite prst.

And I want you to draw a capital letter E on your forehead

I želim da nacrtate veliko slovo E na svom čelu

as quickly as possible.

što brže možete.

OK, it turns out that we can draw this E in one of two ways,

Okej, izgleda da možemo da nacrtamo ovo E na dva načina,

and this was originally designed as a test of perspective-taking.

i ovo je prvobitno osmišljeno kao test menjanja perspektive.

I'm going to show you two pictures

Pokazaću vam dve slike

of someone with an E on their forehead --

nekoga sa slovom E na čelu -

my former student, Erika Hall.

moje bivše studentkinje, Erike Hol.

And you can see over here,

Ovde možete videti

that's the correct E.

da je ovo tačno slovo E.

I drew the E so it looks like an E to another person.

Nacrtao sam slovo E tako da drugoj osobi izgleda kao E.

That's the perspective-taking E

To je E sa promenjenom perspektivom

because it looks like an E from someone else's vantage point.

zato što izgleda kao E sa stanovišta nekog drugog.

But this E over here is the self-focused E.

Ali ovo E ovde je E usmereno na sebe.

We often get self-focused.

Često smo fokusirani sami na sebe.

And we particularly get self-focused in a crisis.

A posebno postanemo fokusirani sami na sebe tokom neke krize.

I want to tell you about a particular crisis.

Ispričaću vam o jednoj konkretnoj krizi.

Čovek ulazi u banku u Votsonvilu u Kaliforniji

A man walks into a bank in Watsonville, California.

And he says, "Give me $2,000,

i kaže: „Dajte mi 2 000 dolara

or I'm blowing the whole bank up with a bomb."

ili ću dići celu banku u vazduh.“

Now, the bank manager didn't give him the money.

E, sad, upravnica banke mu nije dala novac.

She took a step back.

Koraknula je unazad.

She took his perspective,

Zauzela je njegov stav

and she noticed something really important.

i primetila je nešto zaista važno.

He asked for a specific amount of money.

Zatražio je određenu količinu novca.

So she said,

Stoga je upitala:

"Why did you ask for $2,000?"

„A zašto tražite 2 000 dolara?“

And he said, "My friend is going to be evicted

Odgovorio je: „Mog prijatelja će iseliti

unless I get him $2,000 immediately."

ako mu odmah ne nabavim 2 000 dolara.“

And she said, "Oh! You don't want to rob the bank --

A ona će njemu: „Pa vama ne treba da opljačkate banku -

you want to take out a loan."

vama treba da uzmete kredit.“

(Laughter)

(Smeh)

"Why don't you come back to my office,

„Da odemo mi do moje kancelarije

and we can have you fill out the paperwork."

i tamo završimo papirologiju.“

(Laughter)

(Smeh)

Now, her quick perspective-taking defused a volatile situation.

Njena brza promena perspektive je sprečila neizvesnu situaciju.

So when we take someone's perspective,

Tako kada zauzmemo nečiju perspektivu,

it allows us to be ambitious and assertive, but still be likable.

možemo biti ambiciozni i asertivni, a dopasti se drugima.

Here's another way to be assertive but still be likable,

Drugi načina da budete asertivni, a opet da se dopadnete drugima,

and that is to signal flexibility.

je da pokažete fleksibilnost.

Now, imagine you're a car salesperson, and you want to sell someone a car.

Sad zamislite da ste prodavac automobila i želite nekome da prodate auto.

You're going to more likely make the sale if you give them two options.

Veća je verovatnoća da će prodaja biti uspešna ako ponudite dve opcije.

Let's say option A:

Da kažemo da je prva opcija:

$24,000 for this car and a five-year warranty.

24 000 dolara za ovaj auto i pet godina garancije.

Or option B:

Ili druga opcija:

$23,000 and a three-year warranty.

23 000 dolara i tri godine garancije.

My research shows that when you give people a choice among options,

Moje istraživanje pokazuje da kada ljudima date više opcija,

it lowers their defenses,

njihov mehanizam odbrane opada

and they're more likely to accept your offer.

i verovatnije je da će prihvatiti vašu ponudu.

And this doesn't just work with salespeople;

To ne važi samo za prodavce;

to važi i za roditelje.

it works with parents.

When my niece was four,

Moja bratanica je sa četiri godine

she resisted getting dressed and rejected everything.

pružala otpor prema oblačenju i odbijala je sve.

But then my sister-in-law had a brilliant idea.

Ali je onda moja snaja došla na sjajnu ideju.

Šta ako svojoj ćerki dam izbor?

What if I gave my daughter a choice?

This shirt or that shirt? OK, that shirt.

Ova ili ona majica? Okej, ona majica.

This pant or that pant? OK, that pant.

Ove pantalonice ili one? Okej, one.

And it worked brilliantly.

To je sjajno funkcionisalo.

She got dressed quickly and without resistance.

Oblačenje je išlo brzo i bez ikakvog otpora.

When I've asked the question around the world

Kada sam širom sveta postavljao pitanje ljudima

when people feel comfortable speaking up,

kada im je najprijatnije da izraze svoj stav,

the number one answer is:

najčešći odgovor bio je:

"When I have social support in my audience; when I have allies."

„Kada imam podršku ljudi u publici; kada imam saveznike.“

So we want to get allies on our side.

Znači, želimo da uz nas budu saveznici.

How do we do that?

Kako to da postignemo?

Well, one of the ways is be a mama bear.

Pa, jedan od načina je da budemo kao lavica.

When we advocate for others,

Kada se borimo za druge,

we expand our range in our own eyes and the eyes of others,

bivamo veći u sopstvenim očima i u očima drugih,

but we also earn strong allies.

a takođe pridobijamo i moćne saveznike.

Another way we can earn strong allies, especially in high places,

Drugi način da steknemo moćne saveznike, posebno na visokim pozicijama,

is by asking other people for advice.

je da pitamo ljude za savet.

When we ask others for advice, they like us because we flatter them,

Kada pitamo druge za savet, dopadamo im se jer im laskamo

and we're expressing humility.

i pokazujemo poniznost.

And this really works to solve another double bind.

Ovo zaista funkcioniše kada treba rešiti drugu „duplu poruku“.

And that's the self-promotion double bind.

A to je „dupla poruka“ samopromocije.

The self-promotion double bind

Dupla poruka samopromocije podrazumeva da,

is that if we don't advertise our accomplishments,

ako sami ne istaknemo svoje rezultate,

no one notices.

niko ih ne primećuje.

And if we do, we're not likable.

A ako to uradimo, ljudi nas ne vole.

But if we ask for advice about one of our accomplishments,

No, ako pitamo za savet u vezi sa nekim našim poduhvatima,

we are able to be competent in their eyes but also be likeable.

izgledaćemo kompetentno, a i dopašćemo se drugima.

And this is so powerful

A ovo je tako moćno

it even works when you see it coming.

da čak funkcioniše i kada to očekujete.

There have been multiple times in life when I have been forewarned

Dosta puta u životu mi se desilo da sam bio upozoren

that a low-power person has been given the advice to come ask me for advice.

da su nekome sa manje moći dali savet da dođe kod mene po savet.

I want you to notice three things about this:

Želim da primetite tri stvari kod ove situacije.

First, I knew they were going to come ask me for advice.

Prvo, znao sam da će doći da me pita za savet.

Two, I've actually done research on the strategic benefits

Drugo, zapravo sam radio istraživanje o strateškim prednostima

of asking for advice.

traženja saveta.

And three, it still worked!

I treće, i dalje je prolazilo!

I took their perspective,

Zauzeo sam drugu perspektivu.

I became more invested in their cause,

Postao sam više uključen za njihove potrebe,

I became more committed to them because they asked for advice.

više sam im se posvetio jer su me pitali za savet.

Now, another time we feel more confident speaking up

Druga situacija kada se izjašnjavamo sa više samopouzdanja

is when we have expertise.

je kada imamo znanje.

Expertise gives us credibility.

Znanje nam daje kredibilitet.

When we have high power, we already have credibility.

Kada imamo veliku moć, već imamo kredibilitet.

We only need good evidence.

Samo nam treba dobar dokaz.

When we lack power, we don't have the credibility.

Kada nemamo moć, nemamo kredibilitet.

We need excellent evidence.

Treba nam odličan dokaz.

And one of the ways we can come across as an expert

A jedan od načina na koji možemo da se pokažemo kao eksperti

is by tapping into our passion.

je da zaronimo u našu strast.

I want everyone in the next few days to go up to friend of theirs

Želim da svi vi u narednih par dana odete do svojih prijatelja

and just say to them,

i kažete im:

"I want you to describe a passion of yours to me."

„Želim da mi opišeš svoju strast.“

I've had people do this all over the world

Zadao sam ljudima širom sveta da to rade

and I asked them,

i pitao ih:

"What did you notice about the other person

„Šta ste primetili kod te osobe

when they described their passion?"

dok je opisivala svoju strast prema nečemu?“

And the answers are always the same.

Odgovori su uvek bili isti.

"Their eyes lit up and got big."

„Oči bi im zasijale i raširile se.“

"They smiled a big beaming smile."

„Osmeh bi im obasjao lice.“

"They used their hands all over --

„Dosta bi gestikulirali -

morao sam da se odmaknem jer bi me inače udarili.“

I had to duck because their hands were coming at me."

"They talk quickly with a little higher pitch."

„Pričaju brzo i malo glasnije.“

(Laughter)

(Smeh)

„Nagnuli bi se kao da mi pričaju tajnu.“

"They leaned in as if telling me a secret."

And then I said to them,

Pitao sam ih:

"What happened to you as you listened to their passion?"

„Šta se desilo vama dok ste ih slušali da tako pričaju?“

They said, "My eyes lit up.

Odgovorili su: „I meni su oči zasjale.

I smiled.

Smešio sam se.

I leaned in."

Nagnuo sam se.“

When we tap into our passion,

Kada smo usredsređeni na našu strast,

we give ourselves the courage, in our own eyes, to speak up,

u sopstvenim očima postajemo hrabriji da izrazimo naš stav,

but we also get the permission from others to speak up.

a takođe i od drugih dobijemo dozvolu da izrazimo mišljenje.

Tapping into our passion even works when we come across as too weak.

Usredsređivanje na našu strast čak funkcioniše i kada izgledamo preslabi.

Both men and women get punished at work when they shed tears.

I muškarci i žene bivaju kažnjeni na poslu kada zaplaču.

But Lizzie Wolf has shown that when we frame our strong emotions as passion,

Međutim, Lizi Volf je pokazala da, kada oblikujemo snažne emocije u strast,

the condemnation of our crying disappears for both men and women.

prezir prema našem plaču nestaje i kod muškaraca i žena.

I want to end with a few words from my late father

Želim da završim sa par reči mog pokojnog oca

that he spoke at my twin brother's wedding.

na venčanju mog brata blizanca.

Here's a picture of us.

Evo nas trojice na slici.

My dad was a psychologist like me,

Moj tata je bio psiholog, kao i ja,

but his real love and his real passion was cinema,

ali je njegova prava ljubav i strast bio bioskop,

like my brother.

kao i kod mog brata.

And so he wrote a speech for my brother's wedding

I tako je napisao govor za venčanje mog brata

about the roles we play in the human comedy.

o ulogama koje igramo u ljudskoj komediji.

And he said, "The lighter your touch,

Rekao je: „Što je nežniji tvoj dodir,

the better you become at improving and enriching your performance.

bićeš bolji u unapređenju i obogaćivanju svog nastupa.

Those who embrace their roles and work to improve their performance

Oni koji prigrle svoje uloge i rade na unapređivanju svog nastupa,

grow, change and expand the self.

rastu, menjaju se i šire sebe.

Play it well,

Odigraj dobro,

and your days will be mostly joyful."

i tvoji dani biće ispunjeni radošću.“

What my dad was saying

Ono što je moj tata mislio

is that we've all been assigned ranges and roles in this world.

je da su nam svima pripisane granice i uloge na ovom svetu.

But he was also saying the essence of this talk:

Ali je takođe rekao i suštinu ovog govora:

those roles and ranges are constantly expanding and evolving.

ove uloge i okviri se stalno šire i razvijaju.

So when a scene calls for it,

Tako da kada to scena zahteva,

be a ferocious mama bear

budite i razjarena lavica

and a humble advice seeker.

i neko ko ponizno traži savet.

Have excellent evidence and strong allies.

Imajte odlične dokaze i moćne saveznike.

Be a passionate perspective taker.

Strastveno se stavljajte u tuđu perspektivu.

And if you use those tools --

I ako koristite ove alate -

and each and every one of you can use these tools --

a svako od vas to može -

you will expand your range of acceptable behavior,

prevazići ćete svoje granice prihvatljivog ponašanja,

and your days will be mostly joyful.

i dani će vam biti ispunjeni radošću.

Thank you.

Hvala vam.

(Applause)

(Aplauz)