Paul Conneally: Digital humanitarianism

46,150 views ・ 2012-02-17

TED


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翻译人员: Kim Wang 校对人员: Guo Tang
00:15
The humanitarian model has barely changed
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人道主义的模型自从20世纪初期
00:18
since the early 20th century.
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就几乎没有改变过
00:20
Its origins are firmly rooted
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它的起源在模拟时代就根深蒂固了
00:22
in the analog age.
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它的起源在模拟时代就根深蒂固了
00:24
And there is a major shift coming on the horizon.
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海平线即将发生重大的改变
00:28
The catalyst for this change
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这个的催化剂是
00:30
was the major earthquake that struck Haiti
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发生在2010年1月12日的海地地震
00:33
on the 12th of January in 2010.
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加快了海平线的变化
00:37
Haiti was a game changer.
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海地地震改变了环境的规则
00:40
The earthquake destroyed the capital of Port-au-Prince,
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这次地震摧毁了海地首都太子港
00:44
claiming the lives of some 320,000 people,
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导致32万人丧生
00:47
rendering homeless
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120万人
00:49
about 1.2 million people.
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无家可归
00:52
Government institutions were completely decapitated,
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政府机构包括总统府均已倒塌
00:55
including the presidential palace.
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政府机构包括总统府均已倒塌
00:58
I remember standing
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我记得
01:00
on the roof of the Ministry of Justice
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我站在太子港市中心司法部大楼的屋顶
01:02
in downtown Port-au-Prince.
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站在太子港市中心司法部大楼的屋顶
01:04
It was about two meters high,
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屋顶大概有2米高
01:06
completely squashed
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已经被地震彻底粉碎
01:08
by the violence of the earthquake.
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已经被地震彻底粉碎
01:10
For those of us on the ground in those early days,
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对于我们这些地震后早期达到现场的人来说
01:13
it was clear for even the most disaster-hardened veterans
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很显然对于那些救灾老手来说
01:16
that Haiti was something different.
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海地的情况有所不同
01:18
Haiti was something we hadn't seen before.
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海地的情况是我们未曾见过的
01:22
But Haiti provided us with something else unprecedented.
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但海地也为我们提供了前所未有的经验
01:25
Haiti allowed us to glimpse into a future
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海地让我们了解到
01:28
of what disaster response might look like
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人们在未来高度相连的世界里
01:31
in a hyper-connected world
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如何应对灾难
01:33
where people have access
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去帮助他们逃离灾难
01:35
to mobile smart devices.
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去帮助他们逃离灾难
01:38
Because out of the urban devastation
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由于城市之外的
01:40
in Port-au-Prince
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太子港被摧毁
01:42
came a torrent of SMS texts --
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大量的手机发出短信--
01:45
people crying for help,
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人们呼救,
01:47
beseeching us for assistance,
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寻求帮助
01:49
sharing data, offering support,
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分享信息,提供支持
01:51
looking for their loved ones.
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寻找他们爱的人
01:53
This was a situation
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这种情况
01:55
that traditional aid agencies had never before encountered.
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是传统的救援机构未曾遇到的
01:58
We were in one of the poorest countries on the planet,
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我们身处全世界最贫穷的国家之一
02:01
but 80 percent of the people
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但是80%的人都拥有手机
02:04
had mobile devices in their hands.
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但是80%的人都拥有手机
02:06
And we were unprepared for this,
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我们没有预料到
02:08
and they were shaping the aid effort.
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他们塑造了援助工作的模式
02:11
Outside Haiti also, things were looking different.
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海地之外,情况也不一样
02:14
Tens of thousands of so-called digital volunteers
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成千上万所谓的“数码志愿者”
02:17
were scouring the Internet,
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在网络上搜寻
02:19
converting tweets
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将短信信息
02:21
that had already been converted from texts
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转换成推特(微博)信息
02:23
and putting these into open-source maps,
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然后放到开放资源的地图上
02:25
layering them with all sorts of important information --
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把它们和其他各种重要信息结合--
02:28
people like Crisis Mappers and Open Street Map --
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这些人就如同危机地图和公开街道地图的绘图者--
02:31
and putting these on the Web for everybody --
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然后把这些信息放在网上供大家--
02:33
the media, the aid organizations and the communities themselves --
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包括媒体,救援组织和社会群体本身
02:36
to participate in and to use.
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让大家参与使用
02:39
Back in Haiti,
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在海地,
02:41
people were increasingly turning
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人民越来越倾向
02:43
to the medium of SMS.
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使用短信
02:45
People that were hungry and hurting
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那些饥饿和受伤的人们
02:47
were signaling their distress,
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发出遇难的信号
02:49
were signaling their need for help.
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发出求救的信号
02:52
On street sides all over Port-au-Prince,
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在太子港的街道边
02:55
entrepreneurs sprung up
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涌现出很多创业者
02:57
offering mobile phone charging stations.
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提供手机充电站
03:00
They understood more than we did
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他们比我们更懂得
03:02
people's innate need
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人与生俱来的
03:04
to be connected.
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互相连接的需要
03:06
Never having been confronted
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我们从未遇到过
03:08
with this type of situation before,
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此类情况,
03:10
we wanted to try and understand
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我们想努力了解
03:12
how we could tap into this incredible resource,
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如何利用这些令人难以置信的信息资源
03:15
how we could really leverage
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我们该如何利用
03:17
this incredible use of mobile technology
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这令人难以置信的手机技术
03:19
and SMS technology.
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和短信技术
03:21
We started talking with a local telecom provider called Voilà,
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我们开始于一个当地的电信运营商Viola对话
03:25
which is a subsidiary of Trilogy International.
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它是Trilogy International(电信运营商) 的一个分公司
03:29
We had basically three requirements.
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我们有三个基本要求
03:31
We wanted to communicate
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我们希望以双方交流的方式
03:33
in a two-way form of communication.
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进行交流
03:35
We didn't want to shout; we needed to listen as well.
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我们不想只是呼吁,我们需要倾听
03:38
We wanted to be able to target
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我们希望瞄准
03:40
specific geographic communities.
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特定地理区域
03:42
We didn't need to talk to the whole country at the same time.
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我们不需要同时面向全国
03:45
And we wanted it to be easy to use.
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我们希望它易于使用
03:48
Out of this rubble of Haiti and from this devastation
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从海地这片破坏的废墟瓦砾中
03:51
came something that we call TERA --
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得到一种我们称之为"塔拉"(TERA)的东西-
03:53
the Trilogy Emergency Response Application --
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即紧急应变程序--
03:56
which has been used to support the aid effort
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从海地之后
03:58
ever since.
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已经被应用到救援中
04:00
It has been used to help communities prepare for disasters.
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它已经被用来帮助社区的灾前准备
04:03
It has been used to signal early warning
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他也被用来提前发布气象灾难预警
04:06
in advance of weather-related disasters.
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他也被用来提前发布气象灾难预警
04:08
It's used for public health awareness campaigns
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他被用作公共健康宣传活动
04:11
such as the prevention of cholera.
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例如霍乱的预防
04:13
And it is even used for sensitive issues
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它甚至还被用作一些敏感事件
04:16
such as building awareness
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例如建立
04:18
around gender-based violence.
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对性暴力的认知
04:20
But does it work?
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但是,它有效吗
04:23
We have just published
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我们刚刚发布了
04:25
an evaluation of this program,
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对这个项目的评估
04:28
and the evidence that is there for all to see
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所有证据显示
04:31
is quite remarkable.
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效果非常显著
04:34
Some 74 percent of people
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74%的人
04:36
received the data.
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收到讯息
04:38
Those who were intended to receive the data,
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那些预设的接收者中
04:40
74 percent of them received it.
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有74%的人收到讯息
04:42
96 percent of them
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其中96%的人
04:44
found it useful.
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认为有用
04:46
83 percent of them took action --
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83%的人采取行动
04:49
evidence that it is indeed empowering.
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证实确有扩大影响力
04:51
And 73 percent of them shared it.
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73%的人会分享信息
04:55
The TERA system
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TERA系统
04:57
was developed from Haiti
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在当地工程师的协助下
04:59
with support of engineers in the region.
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创建于海地
05:02
It is a user-appropriate technology
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这是一个适合用户的技术
05:04
that has been used for humanitarian good to great effect.
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它已被用于人道主义救援并产生很好的效果
05:07
Technology is transformational.
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科技在变革
05:10
Right across the developing world,
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整个发展中国家
05:12
citizens and communities
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居民和社会
05:14
are using technology
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都在利用科技
05:16
to enable them to bring about change, positive change,
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给社会带来的好处
05:18
in their own communities.
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在他们的环境中
05:20
The grassroots has been strengthened
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通过社会力量的分享
05:22
through the social power of sharing
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强化了基层的力量
05:24
and they are challenging the old models,
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他们正在挑战旧的模式
05:26
the old analog models
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旧的控制和命令的
05:28
of control and command.
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模拟模式
05:31
One illustration of the transformational power of technology
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一个与科技改革力量有关的例子
05:34
is in Kibera.
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发生在基贝拉
05:36
Kibera is one of Africa's largest slums.
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基贝拉是非洲最大的贫民窟之一
05:38
It's on the outskirts of Nairobi,
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位于肯亚首都
05:40
the capital city of Kenya.
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内罗毕郊区
05:42
It's home to an unknown number of people --
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这里居住的人口数目不详--
05:44
some say between 250,000
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有人说大约25万到120万人之间
05:46
and 1.2 million.
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有人说大约25万到120万人之间
05:48
If you were to arrive in Nairobi today
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如果现在你到了内罗毕
05:50
and pick up a tourist map,
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在旅游地图上你会看到
05:52
Kibera is represented
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基贝拉是
05:54
as a lush, green national park
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丰富的,绿色的国家公园的代表
05:56
devoid of human settlement.
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很少有人居住在那里
05:58
Young people living in Kibera
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住在基贝拉的年轻人
06:00
in their community,
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在他们的社区中,
06:02
with simple handheld devices,
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都有一些简单的手提设备
06:04
GPS handheld devices and SMS-enabled mobile phones,
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全球定位系统和手机
06:08
have literally put themselves on the map.
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都准确地定位了他们的位置
06:10
They have collated crowd-sourced data
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他们比较了许多数据资料
06:12
and rendered the invisible visible.
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也帮助了迷失的人们找到方向
06:15
People like Josh and Steve
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一些人像乔希和史蒂夫
06:18
are continuing to layer information upon information,
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不断地收集最新的资料消息
06:21
real-time information, Tweet it and text it onto these maps
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然后把他们放在电子地图上
06:24
for all to use.
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让大家都了解到最新情报
06:26
You can find out about the latest impromptu music session.
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你可以找到最新的即兴音乐会
06:29
You can find out about the latest security incident.
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最新的安全事故
06:31
You can find out about places of worship.
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做礼拜的场所
06:33
You can find out about the health centers.
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和保健中心
06:35
You can feel the dynamism
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你可以感受到社区的
06:37
of this living, breathing community.
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活力四射
06:39
They also have their own news network on YouTube
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在YouTube(视频网站)上 他们还有自己的新闻联播
06:42
with 36,000 viewers at the moment.
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至今已有36000个观众
06:45
They're showing us what can be done
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他们向我们展示了利用
06:48
with mobile, digital technologies.
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移动通信,数码科技能做哪些事情
06:50
They're showing that the magic of technology
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他们向我们展示科学技术的魔力,
06:52
can bring the invisible visible.
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将无形变为有形的魔力
06:54
And they are giving a voice to themselves.
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他们可以向世界说出自己的心声
06:56
They are telling their own story,
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说出他们自己真实的故事
06:59
bypassing the official narrative.
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而不是由官方媒体陈述
07:01
And we're seeing from all points on the globe similar stories.
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我们可以看到许多相同的故事
07:04
In Mongolia for instance,
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比如说在蒙古,
07:06
where 30 percent of the people are nomadic,
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30%的人是游牧民族
07:08
SMS information systems are being used
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短信服务使他们能够
07:11
to track migration and weather patterns.
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跟着大伙迁移和了解天气
07:13
SMS is even used
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短信服务甚至
07:15
to hold herder summits
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让牧羊人参与
07:17
from remote participation.
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远程活动
07:19
And if people are migrating
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如果那些人迁移到
07:21
into urban, unfamiliar, concrete environments,
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他们不熟悉的现代都市
07:23
they can also be helped in anticipation
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那些事先准备好的社会支援者
07:25
with social supporters ready and waiting for them
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在短信服务的帮助下
07:28
based on SMS knowledge.
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也可以尽快帮助他们
07:30
In Nigeria,
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在尼日利亚
07:32
open-source SMS tools
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红十字会的工作人员
07:35
are being used by the Red Cross community workers
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也在使用开放的短信工具
07:38
to gather information from the local community
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他们从当地社区里收集资料
07:41
in an attempt to better understand and mitigate
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为了更好地理解和
07:43
the prevalence of malaria.
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控制疟疾的扩散
07:45
My colleague, Jason Peat, who runs this program,
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我的同事杰森.皮特负责这个项目,
07:48
tells me it's 10 times faster and 10 times cheaper
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他告诉我短信服务比以前的方法
07:51
than the traditional way of doing things.
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快了10倍,也便宜了10倍
07:54
And not only is it empowering to the communities,
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这不仅仅让社区更加有效率
07:56
but really importantly,
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更重要的是
07:58
this information stays in the community
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这些信息能够一些需要
08:00
where it is needed to formulate long-term health polices.
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长期的保健项目的社区
08:04
We are on a planet
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我们生活在一个
08:06
of seven billion people,
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有七十亿人口的星球上
08:09
five billion mobile subscriptions.
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而有五十亿人拥有手机
08:12
By 2015,
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在2015年
08:14
there will be three billion smartphones in the world.
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世界上将会有30亿部智能手机
08:19
The U.N. broadband commission
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联合国
08:21
has recently set targets
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最近工作的目标就是
08:23
to help broadband access
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把在发展中国家的宽带的使用率
08:25
in 50 percent of the Developing World,
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提升到50%
08:28
compared to 20 percent today.
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从现在20%的水平
08:30
We are hurtling towards a hyper-connected world
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我们马上会进入一个网络飞速的世界
08:33
where citizens from all cultures and all social strata
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所有国家的人民无论贫穷富贵
08:36
will have access to smart, fast mobile devices.
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都会有一个智能移动设备
08:40
People are understanding,
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人们逐渐了解到
08:42
from Cairo to Oakland,
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从开罗到奥克兰
08:44
that there are new ways to come together,
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我们会有全新的方式去沟通、
08:46
there are new ways to mobilize,
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去动员、
08:48
there are new ways to influence.
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去影响世人
08:52
A transformation is coming which needs to be understood
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我们必须理解人道主义的结构、榜样
08:55
by the humanitarian structures and humanitarian models.
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正在发生变革
08:58
The collective voices of people
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人们的心声
09:00
needs to be more integrated through new technologies
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需要通过新的科技
09:03
into the organizational strategies and plans of actions
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转化为有组织的战略和有计划地行动
09:05
and not just recycled
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而不仅仅为了捐款和销售
09:07
for fundraising or marketing.
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去循环重复
09:09
We need to, for example, embrace
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比如我们需要接受
09:11
the big data,
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庞大的数据
09:13
the knowledge that is there from market leaders
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市场领头者的知识
09:15
who understand what it means
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他们懂得如何
09:17
to use and leverage big data.
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利用和均衡那些庞大的数据
09:20
One idea that I'd like you to consider, for instance,
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我希望你能认真地看看
09:23
is to take a look at our IT departments.
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我们的科技部门
09:26
They're normally backroom or basement hardware service providers,
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科技人员通常提供不起眼的硬件服务
09:29
but they need to be elevated to software strategists.
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而他们需要被软件工程师给提拔
09:32
We need people in our organizations
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在我们的组织中 我们需要一些人
09:34
who know what it's like to work with big data.
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来懂得如何操控庞大的数据
09:36
We need technology
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我们组织的核心技术
09:38
as a core organizational principle.
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就是科技
09:40
We need technological strategists in the boardroom
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我们的组织需要优秀的科技工程师
09:43
who can ask and answer the question,
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找出关键问题的答案
09:45
"What would Amazon or Google
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"亚马逊或者谷歌
09:47
do with all of this data?"
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会怎样处理这些数据呢?"
09:49
and convert it to humanitarian good.
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继而再为人类作出好的贡献
09:53
The possibilities
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新的电子技术可以
09:55
that new digital technologies are bringing
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让一些组织
09:57
can help humanitarian organizations,
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更有效地帮助人类
09:59
not only ensure
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不仅仅确保了人们
10:01
that people's right to information is met,
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有权力获得相关信息
10:03
or that they have their right to communicate,
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或者有权力互相沟通
10:06
but I think in the future,
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而是 在将来
10:08
humanitarian organizations will also have to anticipate
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帮助人类的组织们可以
10:11
the right for people to access
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让人类能够获得
10:13
critical communication technologies
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关键的通讯技术
10:15
in order to ensure
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从而确保
10:17
that their voices are heard,
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世界可以听到他们的心声
10:19
that they're truly participating,
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可以知道他们真正在做什么
10:21
that they're truly empowered in the humanitarian world.
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可以了解他们如何使世界更加博爱
10:24
It has always been the elusive ideal
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以往让所有的灾民
10:27
to ensure full participation of people affected by disasters
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都参与到这样的活动中
10:30
in the humanitarian effort.
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一直是难以实现的
10:33
We now have the tools. We now have the possibilities.
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而现在我们有了工具让这些成为可能
10:36
There are no more reasons not to do it.
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没有什么理由阻止我们那样做了
10:40
I believe we need to bring the humanitarian world
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我相信我们必须把我们的世界科技化
10:43
from analog to digital.
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我相信我们必须把我们的世界科技化
10:45
Thank you very much.
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谢谢大家
10:47
(Applause)
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(掌声)
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