This is what makes employees happy at work | The Way We Work, a TED series

Transcriber: Ivana Korom Reviewer: Camille Martínez

We survey CEOs, police officers, truck drivers, cooks, engineers.

Translator: Penny Martínez Reviewer: Xusto Rodriguez

Consultamos directivos, policías, camioneiros, cociñeiros, enxeñeiros.

If people are working, we've surveyed them.

Entrevistamos a calquera que estivera traballando.

And what we know, in terms of their happiness:

E o que sabemos, en canto á súa felicidade:

workers all want the same things.

é que todos os traballadores queren o mesmo.

[The Way We Work]

[Como traballamos]

There's three billion working people in the world.

Hai tres mil millóns de traballadores no mundo.

And about 40 percent of them would say they're happy at work.

E preto do 40 % deles dirían que son felices no traballo.

That means about 1.8 billion, or almost two billion people,

Isto significa que uns 1.800 millóns, ou case dous mil millóns de persoas,

are not happy at work.

non están felices no traballo.

What does that do,

Que supón iso,

both to those people and the organizations that they work in?

tanto para esas persoas como para as organizacións en que traballan?

Well, let's talk about money.

Falemos de cartos.

Organizations that have a lot of happy employees

As organizacións que teñen unha morea de empregados felices

have three times the revenue growth,

triplican o crecemento dos ingresos,

compared to organizations where that's not true.

en comparación con organizacións onde iso non ocorre.

They outperform the stock market by a factor of three.

E multiplican por tres a evolución da bolsa.

And if you look at employee turnover,

E se miran a rotación de traballadores,

it's half that of organizations that have a lot of unhappy employees.

é a metade da das organizacións que teñen moitos empregados infelices.

The miracle thing is,

O milagreiro é,

you don't have to spend more money to make this happen.

que non hai que gastar máis cartos para facer isto.

It's not about ping-pong tables and massages and pet walking.

Non se trata de mesas de ping-pong, masaxes e paseos para mascotas.

It's not about the perks.

Non se trata dos beneficios.

It's all about how they're treated by their leaders

Trátase de como os tratan os seus líderes

and by the people that they work with.

e a xente con que traballan.

So I'd like to share a few ideas that create happy employees.

Así que quería compartir algunhas ideas que crean empregados felices.

Idea number one:

Idea número un:

in organizations where employees are happy,

Nas organizacións que teñen empregados felices,

what you find is two things are present:

atopanse dúas cousas:

trust and respect.

confianza e respecto.

Leaders often say,

Os líderes adoitan dicir:

"We trust our employees.

"Confiamos nos nosos empregados.

We empower our employees."

Apoderamos os nosos empregados. "

And then when an employee needs a laptop --

E cando un empregado precisa un portátil,

and this is a true example --

--é un exemplo real--

15 people have to approve that laptop.

15 persoas teñen que aprobalo.

So for the employee, all the words are right,

Así que para o empregado, as palabras están ben,

but 15 levels of approval for a $1,500 laptop?

pero, 15 niveis de aprobación para un portátil de 1.500 dólares?

You've actually spent more money than the laptop, on the approval.

En realidade gastáronse máis cartos na aprobación ca no portátil.

And the employee feels maybe they're really not trusted.

E o empregado sente que quizais non se fían de verdade.

So what can an organization do to have a high level of trust?

Entón, que pode facer unha organización para ter un alto nivel de confianza?

The first organization that comes to mind is Four Seasons.

A primeira organización que me vén á mente é Four Seasons.

They have magnificent properties all around the world.

Posúen magníficas propiedades arredor do mundo.

And their employees are told,

E dixéronlles aos seus empregados:

"Do whatever you think is right when servicing the customer."

"Fai o que creas correcto cando atendas ao cliente. "

To hand that trust to your employees to do whatever they think is right

Darlles esa confianza aos seus empregados para que fagan o que eles crean correcto

makes the employees feel great.

fai que se sintan de marabilla.

And this is why they're known for delivering some of the best service

E por iso son coñecidos por ofrecer algúns dos mellores servizos

in the world.

no mundo.

Idea number two: fairness.

Idea número dous: equidade.

The thing that erodes trust in an organization

O que erosiona a confianza nunha organización

faster than anything else

máis rápido que calquera outra cousa

is when employees feel that they're being treated unfairly.

é que os empregados sintan que son tratados inxustamente.

Employees want to be treated the same,

Eles queren recibir o mesmo trato,

regardless of their rank or their tenure or their age

independentemente do seu rango, contrato, idade,

or their experience or their job category,

experiencia ou categoría profesional,

compared to anyone else.

en comparación cos demáis.

When I think about great organizations who get fairness right,

Cando penso en grandes organizacións que teñen equidade,

the first organization that comes to mind is Salesforce.

a primeira que me vén á mente é Salesforce

They found that men and women working in the same job

Eles descubriron que homes e mulleres que facían o mesmo traballo

with the same level of proficiency

co mesmo nivel de competencia

were making different amounts of money.

gañaban salarios diferentes.

So immediately, they calculated the difference,

Así que de inmediato, calcularon a diferenza,

and they invested three million dollars to try and balance things out.

e investiron tres millóns de dólares para tentar equilibrar as cousas.

Idea number three is listening.

A idea número tres é escoitar.

So, to be a listener who connects with all types of people,

Para ser un oínte que se conecta con todo tipo de persoas,

we have to unlearn a few things.

temos que desaprender algunhas cousas.

We've all been taught about active listening and eye contact --

A todos nos ensinaron a escoita activa e o contacto visual,

an intense stare

unha mirada intensa

and a compassionate look.

e unha mirada compasiva.

That's not listening.

Iso non é escoitar.

Repeating what the person says -- that's not listening.

Repetir o que di a persoa non é escoitar.

Being humble

Ser humilde,

and always hunting and searching for the best idea possible --

sempre rastrexando e buscando a mellor idea posible,

that's what listening is.

iso é escoitar.

And employees can feel whether you're doing that or not.

E os empregados poden sentir se o estás a facer ou non.

They want to know, when they talk to you and share an idea,

Cando falan contigo e comparten unha idea, queren saber

did you consider it when you made a decision?

se se tivo en consideración ao tomar a decisión?

The one thing that everybody appreciates and wants when they're speaking

O único que todo o mundo aprecia e quere cando está falando

is to know that what they say matters so much

é saber que o que di importa tanto

you might actually change your mind.

que pode provocar o teu cambio de opinión.

Otherwise, what's the point of the conversation?

Se non, cal é o sentido da conversa?

We all know the things we need to change,

Todos sabemos o que precisamos cambiar,

the things that we need to do differently.

o que precisamos facer doutro xeito.

The way you behave, the way you treat others,

Como te comportas, como tratas a outros,

the way you respond, the way you support,

como respondes, como apoias,

defines the work experience for everyone around you.

definen a experiencia laboral para todos os que te rodean.

Changing to be a better person --

Cambiar para ser unha mellor persoa,

the world is littered with those failures.

--o mundo está cheo deses fallos.

But changing because there's something you believe in,

Pero cambiar porque cres en algo,

some purpose that you have,

porque tes algún propósito,

where you're willing to risk almost everything

polo que estás disposto a arriscar case todo

because it's so important to you --

porque é moi importante para ti,

that's the reason to change.

esa é a razón para cambiar.

If it's not, you should probably find a different place to work.

Se non, quizais deberías traballar nun lugar diferente.