This is what makes employees happy at work | The Way We Work, a TED series

Transcriber: Ivana Korom Reviewer: Camille Martínez

We survey CEOs, police officers, truck drivers, cooks, engineers.

Translator: Haslina Abdul Hardy Reviewer: Aznah Arshad

Kami tinjau CEO, polis, pemandu lori, tukang masak, jurutera.

If people are working, we've surveyed them.

Kami buat tinjauan orang bekerja.

And what we know, in terms of their happiness:

Kami dapati, dari segi kegembiraan mereka:

workers all want the same things.

semua pekerja mahu benda sama.

[The Way We Work]

[Cara Kita Bekerja]

There's three billion working people in the world.

Ada tiga bilion pekerja di dunia.

And about 40 percent of them would say they're happy at work.

Lebih kurang 40 peratus berkata mereka gembira bekerja.

That means about 1.8 billion, or almost two billion people,

Ini bermakna, lebih kurang 1.8 bilion hingga dua bilion orang

are not happy at work.

tidak gembira bekerja.

What does that do,

Apa maksudnya,

both to those people and the organizations that they work in?

bagi pekerja dan organisasi mereka?

Well, let's talk about money.

Mari bercakap tentang duit.

Organizations that have a lot of happy employees

Organisasi dengan ramai pekerja gembira

have three times the revenue growth,

mengaut keuntungan tiga kali lebih

compared to organizations where that's not true.

berbanding organisasi yang sebaliknya.

They outperform the stock market by a factor of three.

Mereka kalahkan pasaran dengan faktor tiga.

And if you look at employee turnover,

Jika dilihat tukar ganti pekerja,

it's half that of organizations that have a lot of unhappy employees.

ia separuh dari organisasi dengan ramai pekerja tidak gembira.

The miracle thing is,

Keajaibannya,

you don't have to spend more money to make this happen.

anda tak perlu berbelanja lebih untuk buat ini berlaku.

It's not about ping-pong tables and massages and pet walking.

Ini bukan tentang meja ping-pong, urut dan jagakan haiwan.

It's not about the perks.

Ini bukan tentang manfaat.

It's all about how they're treated by their leaders

ini tentang cara mereka dilayan oleh pemimpin

and by the people that they work with.

dan rakan sekerja mereka.

So I'd like to share a few ideas that create happy employees.

Saya ingin berkongsi idea untuk melahirkan pekerja gembira.

Idea number one:

Pertama:

in organizations where employees are happy,

Dalam organisasi dengan pekerja gembira,

what you find is two things are present:

anda akan dapati dua perkara:

trust and respect.

percaya dan hormat.

Leaders often say,

Pemimpin sering berkata

"We trust our employees.

"Kami percaya pekerja kami.

We empower our employees."

Kami beri kuasa kepada pekerja."

And then when an employee needs a laptop --

Apabila pekerja perlu komputer riba -

and this is a true example --

ini contoh sebenar -

15 people have to approve that laptop.

15 orang perlu luluskan komputer riba.

So for the employee, all the words are right,

Bagi pekerja, kata-kata itu semua betul,

but 15 levels of approval for a $1,500 laptop?

tetapi 15 peringkat kelulusan untuk komputer riba berharga $1,500?

You've actually spent more money than the laptop, on the approval.

Lebih banyak dibelanjakan untuk kelulusan berbanding komputer riba.

And the employee feels maybe they're really not trusted.

Dan pekerja rasa mungkin mereka tak dipercayai.

So what can an organization do to have a high level of trust?

Apa organisasi boleh buat untuk memupuk kepercayaan tinggi?

The first organization that comes to mind is Four Seasons.

Organisasi pertama yang difikirkan ialah Four Seasons.

They have magnificent properties all around the world.

Mereka ada hartanah hebat di seluruh dunia.

And their employees are told,

Pekerja diberitahu,

"Do whatever you think is right when servicing the customer."

"Buat yang difikirkan betul dalam melayan pelanggan."

To hand that trust to your employees to do whatever they think is right

Memberi kepercayaan kepada pekerja untuk membuat yang difikirkan betul

makes the employees feel great.

membuatkan pekerja rasa hebat.

And this is why they're known for delivering some of the best service

Kerana itu mereka terkenal dalam memberikan perkhidmatan terbaik

in the world.

di seluruh dunia.

Idea number two: fairness.

Kedua: keadilan.

The thing that erodes trust in an organization

Perkara yang menghakis kepercayaan dalam organisasi

faster than anything else

lebih cepat dari benda lain

is when employees feel that they're being treated unfairly.

ialah apabila pekerja rasa mereka tidak dilayan dengan adil.

Employees want to be treated the same,

Pekerja ingin dilayan sama rata,

regardless of their rank or their tenure or their age

tak kira pangkat, tempoh bekerja, umur,

or their experience or their job category,

pengalaman, atau tugas mereka

compared to anyone else.

berbanding orang lain.

When I think about great organizations who get fairness right,

Jika difikirkan tentang organisasi yang adil,

the first organization that comes to mind is Salesforce.

yang pertama ialah Salesforce.

They found that men and women working in the same job

Mereka dapati lelaki dan wanita yang membuat kerja sama

with the same level of proficiency

dengan tahap kecekapan sama

were making different amounts of money.

menjana jumlah duit yang berbeza.

So immediately, they calculated the difference,

Mereka terus buat pengiraan

and they invested three million dollars to try and balance things out.

dan melaburkan tiga juta dolar untuk seimbangkan perbezaan itu.

Idea number three is listening.

Ketiga ialah mendengar.

So, to be a listener who connects with all types of people,

Untuk menjadi pendengar yang memahami semua orang,

we have to unlearn a few things.

kita perlu lupakan beberapa perkara.

We've all been taught about active listening and eye contact --

Kita telah diajar tentang mendengar dengan aktif dan hubungan mata -

an intense stare

pandangan tajam

and a compassionate look.

dan pandangan belas kasihan.

That's not listening.

Ini bukan mendengar.

Repeating what the person says -- that's not listening.

Ulang kata-kata orang - bukan mendengar.

Being humble

Merendah diri

and always hunting and searching for the best idea possible --

dan mencari idea terbaik mungkin -

that's what listening is.

itu mendengar.

And employees can feel whether you're doing that or not.

Pekerja tahu jika anda mendengar atau tidak.

They want to know, when they talk to you and share an idea,

Mereka ingin tahu, jika mereka bercakap dan berkongsi idea,

did you consider it when you made a decision?

adakah anda pertimbangkan semasa buat keputusan?

The one thing that everybody appreciates and wants when they're speaking

Satu perkara yang orang hargai dan mahu apabila mereka bercakap

is to know that what they say matters so much

ialah mereka tahu pandangan mereka amat berharga

you might actually change your mind.

anda mungkin mengubah fikiran.

Otherwise, what's the point of the conversation?

Jika tidak, apa gunanya perbualan?

We all know the things we need to change,

Kita tahu perkara kita perlu ubah,

the things that we need to do differently.

perkara yang perlu dibuat berlainan.

The way you behave, the way you treat others,

Tingkah laku anda, cara anda melayan orang lain,

the way you respond, the way you support,

cara anda menjawab, cara anda beri sokongan

defines the work experience for everyone around you.

mencipta pengalaman kerja untuk semua di sekeliling anda.

Changing to be a better person --

Berubah menjadi lebih baik -

the world is littered with those failures.

dunia penuh dengan kegagalan ini.

But changing because there's something you believe in,

Berubah kerana anda percaya dengan sesuatu,

some purpose that you have,

anda ada tujuan,

where you're willing to risk almost everything

hingga anda sanggup mengorbankan segalanya

because it's so important to you --

kerana ia amat penting bagi anda -

that's the reason to change.

itu sebab untuk berubah.

If it's not, you should probably find a different place to work.

Jika tidak, mungkin anda perlu cari tempat kerja lain.