This is what makes employees happy at work | The Way We Work, a TED series

Transcriber: Ivana Korom Reviewer: Camille Martínez

We survey CEOs, police officers, truck drivers, cooks, engineers.

Translator: Santi Deviyanti Rahayu Reviewer: Emi Kurnia

Kami melakukan survei kepada CEO, polisi, supir truk, koki, insinyur.

If people are working, we've surveyed them.

Ketika mereka bekerja kami melakukan survei

And what we know, in terms of their happiness:

Berbicara tentang kebahagian, kami melihat:

workers all want the same things.

keinginan semua karyawan sama.

[The Way We Work]

[Cara Kerja Kami]

There's three billion working people in the world.

Ada 3 miliar orang yang bekerja di dunia ini.

And about 40 percent of them would say they're happy at work.

40% karyawan menyatakan mereka bahagia saat bekerja.

That means about 1.8 billion, or almost two billion people,

Itu artinya sekitar 1,8 milyar atau hampir 2 miliar orang,

are not happy at work.

tidak bahagia saat bekerja.

What does that do,

Apa pengaruh hal ini

both to those people and the organizations that they work in?

terhadap karyawan dan perusahaan tempat mereka bekerja?

Well, let's talk about money.

Mari kita bicara tentang uang.

Organizations that have a lot of happy employees

Perusahaan yang mempunyai banyak karyawan bahagia,

have three times the revenue growth,

meraih 3 kali lipat pendapatan,

compared to organizations where that's not true.

dibanding perusahaan yang pekerjanya tidak bahagia.

They outperform the stock market by a factor of three.

Kinerja mereka di bursa saham 3 kali lipat lebih baik.

And if you look at employee turnover,

Jika Anda amati perputaran karyawannya,

it's half that of organizations that have a lot of unhappy employees.

50% dari perusahaan itu mempunyai pegawai tidak bahagia

The miracle thing is,

Keuntungannya,

you don't have to spend more money to make this happen.

Anda tidak perlu menguras uang untuk mencapainya.

It's not about ping-pong tables and massages and pet walking.

Tidak perlu meja pingpong, pijat, hewan peliharaan.

It's not about the perks.

Ini bukan soal fasilitas ekstra.

It's all about how they're treated by their leaders

Tetapi tentang perlakuan atasan

and by the people that they work with.

dan rekan kerja terhadap karyawan.

So I'd like to share a few ideas that create happy employees.

Saya ingin membagikan ide yang membuat karyawan bahagia.

Idea number one:

Ide pertama:

in organizations where employees are happy,

Tempat kerja yang dapat membuat karyawannya bahagia,

what you find is two things are present:

memiliki dua hal yang penting,

trust and respect.

kepercayaan dan rasa hormat.

Leaders often say,

Pemimpin sering berkata,

"We trust our employees.

"Kami percaya karyawan kami.

We empower our employees."

Kami memberdayakan mereka."

And then when an employee needs a laptop --

Tapi ketika karyawan membutuhkan laptop --

and this is a true example --

dan ini contoh nyata --

15 people have to approve that laptop.

permohonan mereka harus disetujui oleh 15 orang.

So for the employee, all the words are right,

Karyawan telah dipercaya oleh perusahaan,

but 15 levels of approval for a $1,500 laptop?

tetapi harus mendapat persetujuan 15 orang untuk laptop seharga 1.500 USD?

You've actually spent more money than the laptop, on the approval.

Perusahaan akan membuang lebih banyak uang untuk proses persetujuan.

And the employee feels maybe they're really not trusted.

Karyawan akan merasa mereka tidak dipercaya,

So what can an organization do to have a high level of trust?

Apa yang harus dilakukan perusahaan untuk mendapat kepercayaan?

The first organization that comes to mind is Four Seasons.

Perusahaan yang muncul dalam benak saya adalah FourSeasons.

They have magnificent properties all around the world.

Mereka memiliki properti menakjubkan di dunia.

And their employees are told,

Perusahaan memberi arahan,

"Do whatever you think is right when servicing the customer."

"Lakukan yang terbaik menurutmu, saat melayani pelanggan."

To hand that trust to your employees to do whatever they think is right

Kepercayaan terhadap karyawan untuk melakukan yang terbaik,

makes the employees feel great.

membuat mereka merasa dihargai.

And this is why they're known for delivering some of the best service

Four Seasons dikenal sebagai perusahaan yang memberikan

in the world.

layanan terbaik di dunia

Idea number two: fairness.

Ide kedua: keadilan.

The thing that erodes trust in an organization

Hal yang melunturkan kepercayaan di perusahaan

faster than anything else

lebih cepat dari apapun,

is when employees feel that they're being treated unfairly.

adalah saat karyawan merasa diperlakukan tidak adil.

Employees want to be treated the same,

Pegawai ingin diperlakukan adil,

regardless of their rank or their tenure or their age

tanpa membandingkan posisi, umur, pengalaman,

or their experience or their job category,

atau tipe pekerjaan mereka,

compared to anyone else.

dengan pegawai lain.

When I think about great organizations who get fairness right,

Saat saya berpikir tentang perusahaan yang menerapkan keadilan,

the first organization that comes to mind is Salesforce.

perusahaan yang terlintas pertama adalah Salesforce.

They found that men and women working in the same job

Ketika menemukan pria dan wanita melakukan pekerjaan sama,

with the same level of proficiency

dengan tingkat keahlian yang sama,

were making different amounts of money.

mendapatkan penghasilan berbeda.

So immediately, they calculated the difference,

Perusahaan segera menghitung selisihnya,

and they invested three million dollars to try and balance things out.

dan menginvestasikan 3 juta USD untuk menyetarakan penghasilan karyawan.

Idea number three is listening.

Ide ketiga: mendengarkan.

So, to be a listener who connects with all types of people,

Untuk menjadi pendengar yang bisa membaur dengan berbagai karakter orang,

we have to unlearn a few things.

kita perlu mengabaikan beberapa hal.

We've all been taught about active listening and eye contact --

Kita pernah belajar tentang mendengarkan dan melakukan kontak mata --

an intense stare

dengan tatapan yang intens

and a compassionate look.

dan belas kasihan.

That's not listening.

Itu bukan mendengarkan.

Repeating what the person says -- that's not listening.

Mengulangi perkataan orang-- ini namanya bukan mendengarkan.

Being humble

Bersikap tulus

and always hunting and searching for the best idea possible --

dan selalu mencari ide terbaik--

that's what listening is.

ini namanya mendengarkan.

And employees can feel whether you're doing that or not.

Karyawan dapat melihat tindakan yang Anda lakukan.

They want to know, when they talk to you and share an idea,

Mereka ingin tahu, saat bicara dan berbagi ide dengan Anda,

did you consider it when you made a decision?

apakah keputusan dibuat atas pertimbangan?

The one thing that everybody appreciates and wants when they're speaking

Satu hal yang dihargai dan diinginkan ketika seseorang berbicara

is to know that what they say matters so much

adalah menyadari pentingnya pembicaraan mereka

you might actually change your mind.

yang mampu mengubah pikiran Anda.

Otherwise, what's the point of the conversation?

Kalau tidak, apa gunanya pembicaraan tersebut?

We all know the things we need to change,

Kita tahu apa yang perlu kita ubah,

the things that we need to do differently.

yang perlu dilakukan dengan cara berbeda.

The way you behave, the way you treat others,

Cara Anda bersikap, memperlakukan orang lain,

the way you respond, the way you support,

merespons, mendukung,

defines the work experience for everyone around you.

berpengaruh pada suasana kerja orang-orang sekitar Anda.

Changing to be a better person --

Berubah menjadi orang yang lebih baik --

the world is littered with those failures.

dunia ini dipenuhi oleh kegagalan tersebut

But changing because there's something you believe in,

Tapi berubah karena ada sesuatu yang Anda yakini,

some purpose that you have,

ada tujuan yang Anda ingin capai,

where you're willing to risk almost everything

ketika Anda berani menanggung semua risiko,

because it's so important to you --

karena hal ini penting bagi Anda --

that's the reason to change.

itu alasan tepat untuk berubah.

If it's not, you should probably find a different place to work.

Jika tidak, Anda sebaiknya mencari tempat baru.