5 ways to create stronger connections | The Way We Work, a TED series

Transcriber: TED Translators admin

翻译人员: hager ebrahim 校对人员: Jiasi Hao

So when was the last time that you wrote a handwritten note?

你上次手写便条是什么时候呢？

It's probably been a while.

可能是好久以前了。

[The Way We Work]

【我们的工作方式】

Technology has changed the way we communicate.

技术改变了我们交流的方式。

We send emails, not letters,

如今，我们发邮件，而不是写信，

text messages, not phone calls.

我们发短信，而不是打电话。

We order delivery instead of cooking dinners in our kitchen.

我们去点外卖， 而不是亲自下厨做晚餐，

这些改变全都为了提高效率。

All in the name of efficiency.

But here's the point.

但关键是：

尽管技术使交流变得更简单，

Technology has made it easier to communicate.

But it hasn't made it easier to connect

但并没有让人际关系的建立变容易。

with other human beings.

I've found that the secret to connecting

我发现在我们居住的 快节奏与高科技的世界中，

in the high-tech, fast-paced world that we live in,

建立联系的秘密就是

is doing a few small things the old-fashioned way.

用老式传统的方法做一些小事。

Write a letter.

写信。

I've written thousands of handwritten notes.

为了感谢别人的建议， 或是对我的采访，

Thanking people for advice, thanking them for an interview.

我手写数千便条。

It just puts that extra effort to show someone that you really care

倾注一些额外的努力 来表示你对某个人的关心，

and that you're willing to go above and beyond.

并希望加强你们之间的关系。

Some advice for writing a thank-you letter is to really make it clear

一点针对写感谢信的建议：

写清楚你的感谢信收件人

to the person that you're writing to

对你的生活产生了怎样的影响。

the impact that they have had on your life.

Talk about something specific.

谈一些具体的事情，

比如，“谢谢您给我的建议。

Like "Thank you for the advice that you gave me.

由于您的建议，我现在做等等。”

It's because of the advice you gave me, that I am now doing x."

People are looking to make a difference.

人们都希望做出改变，

And so if you can show someone that they've really had an impact

所以，如果你能告诉别人，

他对于你的生活和追求 产生了什么真正的影响，

on the life that you're living, the life you're pursuing,

这可能会有很大的影响。

it could have a huge impact.

Pick up the phone and dial.

拿起手机打电话。

We've hired thousands of employees.

我们雇佣了上千的员工，

And I've personally called every single one of them

但是为了欢迎他们入职 康帕斯（Compass）大家庭，

我给他们每一个人都单独打了电话。

to welcome them to the Compass family.

I'm able to set the tone of really what I want the company to be.

我能够为我的公司 建立我想要的基调，

Where, you know, people go above and beyond

在那里人们可以 建立更深的人际联系，

to make people feel welcomed and to give people a sense of belonging.

让彼此感到自己是受欢迎的， 并且给人们一种归属感。

And sometimes I call people on their last day of work.

而且有时候，我会打电话给 最后一天在职的员工。

When people leave, sometimes they're more transparent

因为他们离职的时候，

有时会变得比之前在职时更加透明。

than they ever were when they were still at the company.

And so it's a great opportunity to get feedback

所以这是一个很好的、 得到反馈的机会，

that is very hard to get otherwise.

不然，很难获得真实反馈。

Ask interesting and meaningful questions when you get outside of the office.

下班后，问同事 有趣且有意义的问题。

在旅游的时候，

When I'm traveling the country,

every night I'll have dinner with people in the company.

我每天晚上都会 跟公司的人出去吃饭。

And I like to ask questions like "What's your underlying motivation?

我喜欢问他们一些问题，诸如 “你潜在动力是什么？

What's something that's happened this week that meant a lot to you?"

这周有什么对你很重要的事情发生？

And when you go around the table,

当你在餐桌前，

且人们变得坦诚投入的时候，

and people really open up and are able to engage,

it sets a different tone.

这又确立了不同的基调。

When people come back to the office,

当人们再次回到办公室，

they can see each other and they know each other in a deeper way.

人们能关注彼此， 并开始以更深入的方式互相了解。

诚实地回答问题。

Answer questions with honesty.

你知道这是什么感受， 当你进入电梯，

You know how it feels when you go into an elevator

某人问：“你上周末过得怎么样？”

and someone says, "How was your weekend?"

上周末可能是人生中最好的周末了， 你可能遇见了命中注定的爱人，

It could've been the best weekend ever, you could've met the love of your life,

但你只说：“很好，你呢？”

and you would say, "Good, how was yours?"

If you want to connect with people, then you have to open up.

如果你想跟别人建立联系， 你必须要坦诚相待。

我不是很擅长这件事， 而且我认为大部分人都不是很擅长，

I'm not always that good at it, and I imagine most people aren't.

But that's why being open stands out so much,

但也因为大多数人做不到，

because most people aren't.

所以坦诚相待变得如此重要。

Turn the video on.

打开视频通话。

I would always recommend a videoconference over a phone call.

我经常建议使用视频会议， 而非电话会议。

Because that's when you can see the real personality come out.

因为当你可以看见对方时， 真实的个性才会显露。

When you're on video, you're forced to be present.

而且当你进行视频会议时， 你会被迫出席会议。

It's almost a forcing mechanism to be in the moment.

视频通话似乎是迫使人们处在当下。

Nobody succeeds alone.

一个人不能只靠自己成功。

The more you can take time

你越是花时间去建立 真诚且真实的人际关系，

to develop genuine, authentic relationships,

越可能将会实现你的梦想。

the more you're going to be able to realize your dreams.

You're going to be able to take big risks and know that there's a network of people

因为你将能够承担更大的风险，

同时，知道你身后会有很多人 为你加油，给你支持。

to cheer you on and to support your efforts.