The three ways that good design makes you happy | Don Norman

Translator: Roman Studenic Reviewer: Richard Hrdlovič

The new me is beauty.

Moje nové Ja je krása.

(Laughter)

(Smiech)

Yeah, people used to say, "Norman's OK,

Uhm, ľudia vravievali, viete, Norman je OK,

but if you followed what he said, everything would be usable

ale ak by bolo všetko podľa neho, všetko by bolo použiteľné,

but it would be ugly."

ale bolo by to škaredé.

Well, I didn't have that in mind, so ...

To som ale nechcel, takže...

This is neat.

Toto je milé.

Thank you for setting up my display.

Ďakujem, že ste mi rozhádzali prezentáciu.

I mean, it's just wonderful.

Teda, to je nádherné.

And I haven't the slightest idea of what it does or what it's good for,

A to vôbec netuším, čo to robí alebo načo je to dobré,

but I want it.

ale chcem to.

And that's my new life.

A to je moje nové Ja.

My new life is trying to understand what beauty is about,

Moje nové Ja sa snaží pochopiť, o čom je krása,

and "pretty," and "emotions."

pekné a emócie.

The new me is all about making things kind of neat and fun.

Nové Ja je celé o tom, robiť veci milé a zábavné.

And so this is a Philippe Starck juicer, produced by Alessi.

A tak toto je odšťavovač Philippa Starcka, vyrobený Alessi.

It's just neat; it's fun. It's so much fun I have it in my house --

Je to také zábavné, že to mám doma,

ale mám to na chodbe, nepoužívam to na odšťavovanie.

but I have it in the entryway, I don't use it to make juice.

(Smiech)

(Laughter)

Vlastne som si kúpil špeciálnu pozlátenú edíciu,

In fact, I bought the gold-plated special edition

ktorá má pribalený letáčik,

and it comes with a little slip of paper

kde stojí: "Nepoužívajte tento odšťavovač na výrobu štiav.

that says, "Don't use this juicer to make juice."

Kyselina zničí pozlátenie."

The acid will ruin the gold plating.

(Smiech)

Tak som zobral kartón pomarančovej šťavy

(Laughter)

So actually, I took a carton of orange juice

a nalial ho do pohára, aby som dostal tento záber.

and I poured it in the glass to take this picture.

(Smiech)

(Laughter)

Ale pod ním je nádherný nožík.

Beneath it is a wonderful knife.

Je to Global kuchynský nôž z Japonska

It's a Global cutting knife made in Japan.

Za prvé, pozrite na ten tvar, je proste úžasné sa naň dívať.

First of all, look at the shape -- it's just wonderful to look at.

Za druhé, je výborne vyvážený,

drží sa dobre -- výborný pocit.

Second of all, it's really beautifully balanced:

A za tretie, je taký ostrý, že proste reže.

Je radosť ho používať.

it holds well, it feels well.

And third of all, it's so sharp, it just cuts.

Takže, má všetko, že?

It's a delight to use.

Je nádherný a je praktický.

And so it's got everything, right?

Môžem Vám o ňom rozprávať príbehy,

It's beautiful and it's functional.

čo ho robí reflektujúcim

And I can tell you stories about it,

a uvidíte, že k tomu mám teóriu emócií.

which makes it reflective,

A to sú jej tri komponenty.

and so you'll see I have a theory of emotion.

Hiroši Iši a jeho skupina v MIT Media Lab-e

And those are the three components.

zobrali ping-pongový stôl a projektor nad ním

Hiroshi Ishii and his group at the MIT Media Lab

a na ten ping-pongový stôl premietli obraz vody

took a ping-pong table and placed a projector above it,

a rýb, ktoré v nej plávali.

and on the ping-pong table they projected an image of water

A ako hráte ping-pong, vždy keď loptička narazí na časť stola,

with fish swimming in it.

šíria sa od nej kruhy a ryby utekajú.

And as you play ping-pong, whenever the ball hits part of the table,

Ale potom, keď loptička narazí na druhú stranu,

the ripples spread out and the fish run away.

kruhy narazia -- chudinky rybky, nemôžu nájsť ticho a pokoj.

But of course, then the ball hits the other side,

(Smiech)

the ripples hit the -- poor fish, they can't find any peace and quiet.

A je to dobrý spôsob ako hrať ping-pong?

Nie. Ale je to zábava?

(Laughter)

Is that a good way to play ping-pong?

Áno! Áno...

No. But is it fun?

Alebo, pozrite na Google.

Yeah! Yeah.

Ak zadáte vyhľadať, povedzme, "emócie a dizajn"

Or look at Google.

If you type in, oh say, "emotion and design,"

dostanete 10 strán výsledkov.

A Google proste zobral svoje logo a natiahol ho.

you get 10 pages of results.

Namiesto "Dostali ste 73 000 výsledkov.

So Google just took their logo and they spread it out.

Týchto dvadsať, ďalšie,"

Instead of saying, "You got 73,000 results.

Vám proste dajú toľko Ó-čiek, koľko je strán.

This is one through 20. Next,"

Je to veľmi jednoduché a decentné.

they just give you as many o's as there are pages.

Stavím sa, že veľa z Vás to už videlo, ale nikdy si toho nepovšimlo.

It's really simple and subtle.

I bet a lot of you have seen it and never noticed it.

To je to podvedomie,

ktoré si to nejako všimne, je to zrejme i príjemné,

That's the subconscious mind

a Vy ani len neviete, prečo tomu tak bolo.

that sort of notices it -- it probably is kind of pleasant

Je to proste dômyselné.

and you didn't know why.

A samozrejme, čo je veľmi dobré,

And it's just clever.

keď napíšete "dizajn a emócie,"

And of course, what's especially good is,

prvý výsledok z tých 10 stránok je môj web.

if you type "design and emotion,"

the first response out of those 10 pages is my website.

(Smiech)

A teraz, to divné na tom je, že Google klame,

(Laughter)

Now, the weird thing is Google lies,

pretože keď napíšem "dizajn a emócie",

vraví: "Nepotrebujete 'a'. Spravíme to tak či tak."

because if I type "design and emotion,"

it says, "You don't need the 'and.' We do it anyway."

Tak OK.

Napíšem teda "dizajn emócie"

So, OK.

a môj web už nebol prvý.

So I type "design emotion"

Bol tretí.

and my website wasn't first again.

Hmm, to je ale iný príbeh.

It was third.

Oh well, different story.

V New York Times bola výborná recenzia

There was this wonderful review in The New York Times

na auto MINI Cooper.

about the MINI Cooper automobile.

Písali, "Viete, toto auto má plno chýb.

It said, "You know, this is a car that has lots of faults.

Aj tak si ho kúpte.

Buy it anyway.

Jazdiť na ňom je také zábavné."

It's so much fun to drive."

A keď sa pozriete do vnútra auta --

And if you look at the inside of the car --

chcel som to vidieť, požičal som si ho,

I mean, I loved it, I wanted to see it, I rented it,

toto som fotil ja, zatiaľ čo môj syn šoféroval --

this is me taking a picture while my son is driving --

a vnútro toho auta, celý dizajn je o zábave.

and the inside of the car, the whole design is fun.

Je guľaté, je to milé.

It's round, it's neat.

Ovládanie funguje výborne.

The controls work wonderfully.

Tak to je moje nové Ja, je to všetko o zábave.

So that's my new life; it's all about fun.

Som presvedčený, že príjemné veci fungujú lepšie

I really have the feeling that pleasant things work better,

a to mi nikdy nedávalo zmysel,

and that never made any sense to me

až som na to konečne prišiel, pozrite...

until I finally figured out -- look ...

Položím dosku na zem.

I'm going to put a plank on the ground.

Takže, predstavte si, že mám dosku, približne pol metra širokú, 10 metrov dlhú

So, imagine I have a plank about two feet wide and 30 feet long

a prejdem sa po nej, a vidíte, že môžem po nej chodiť bez pozerania.

and I'm going to walk on it, and you see I can walk on it without looking,

Môžem ísť tam a späť, môžem poskakovať.

I can go back and forth and I can jump up and down.

Žiadny problém.

No problem.

Teraz, umiestnime túto dosku 100 metrov nad zem.

Now I'm going to put the plank 300 feet in the air --

a už sa k nej ani nepriblížim, ďakujem pekne.

and I'm not going to go near it, thank you.

Intense fear paralyzes you.

Intenzívny strach Vás paralyzuje.

It actually affects the way the brain works.

Vlastne mení spôsob akým Váš mozog pracuje.

So, Paul Saffo, before his talk said that he didn't really have it down

Paul Saffo, tesne pred svojou prednáškou povedal, že ju nemal hotovú,

until just a few days or hours before the talk,

až pár dní, alebo hodín pred prednáškou,

and that anxiety was really helpful in causing him to focus.

a tá úzkosť mu celkom pomohla sústrediť sa.

That's what fear and anxiety does;

A to je to, čo strach a úzkosť robia.

it causes you to be -- what's called depth-first processing --

Spôsobujú -- čo sa volá hĺbkovo zamerané spracovávanie --

to focus, not be distracted.

že sme viac sústredení, a nerozptýlení,

And I couldn't force myself across that.

ale i napriek tomu, som sa nevedel prinútiť po nej prejsť.

Now some people can -- circus workers, steel workers.

Niektorí ľudia to dokážu, cirkusanti, stavbári.

But it really changes the way you think.

Ale mení to spôsob, akým rozmýšľate.

And then, a psychologist, Alice Isen,

A preto, psychologička Alice Isenová,

did this wonderful experiment.

spravila tento nádherný experiment.

She brought students in to solve problems.

Zavolala si študentov, aby riešili problémy.

So, she'd bring people into the room,

Takže, priviedla ľudí do miestnosti,

and there'd be a string hanging down here

kde visela šnúrka tu

and a string hanging down here.

a druhá šnúrka visela tu

It was an empty room, except for a table with a bunch of crap on it --

v prázdnej miestnosti, okrem stola s hŕbkou blbostí --

some papers and scissors and stuff.

papiere, nožnice a tak.

And she'd bring them in,

Priviedla ich dnu a

and she'd say,

hovorí

"This is an IQ test and it determines how well you do in life.

"Toto je IQ test a zisťuje ako sa Vám darí v živote.

Would you tie those two strings together?"

Vedeli by ste zviazať tie dve šnúrky dokopy?"

So they'd take one string and they'd pull it over here

Tak vzali jednu šnúrku a pritiahli ju sem

and they couldn't reach the other string.

a nedočiahli na druhú šnúrku.

Still can't reach it.

Stále to nestačí.

And, basically, none of them could solve it.

V podstate nikto z nich to nevyriešil.

You bring in a second group of people,

Privediete druhú skupinu ľudí,

and you say, "Oh, before we start,

a poviete, "Á, ešte než začneme,

I got this box of candy, and I don't eat candy.

tu mám nejaké cukríky, ja cukríky nejem.

Would you like the box of candy?"

Dáte si cukríky?"

And turns out they liked it, and it made them happy --

Ukázalo sa, že sa im to páčilo, a potešilo ich to,

not very happy, but a little bit of happy.

nie veľmi, ale predsa len trochu potešilo.

And guess what -- they solved the problem.

A hádajte čo -- vyriešili problém.

And it turns out that when you're anxious

A ukazuje sa, že keď ste plní úzkosti,

you squirt neural transmitters in the brain, which focuses you

vypúšťate neurotransmitery do mozgu, ktoré Vás sústreďujú,

makes you depth-first.

zameriavajú do hĺbky.

And when you're happy -- what we call positive valence --

A keď ste šťastní -- čo voláme pozitívna valencia --

you squirt dopamine into the prefrontal lobes,

vypúšťate dopamín do prefrontálnych lalokov,

which makes you a breadth-first problem solver:

čo z vás robí do šírky zameraných riešiteľov,

you're more susceptible to interruption; you do out-of-the-box thinking.

ste viac náchylní na prerušenie, dostávate netradičné nápady.

That's what brainstorming is about, right?

To je to, o čom je brainstorming, že?

With brainstorming we make you happy, we play games,

Pri brainstormingu vás robíme šťastnými, hrávame hry,

and we say, "No criticism,"

a vravíme "žiadna kritika",

and you get all these weird, neat ideas.

a Vy potom dostávate všetky tie divné, milé nápady.

But in fact, if that's how you always were you'd never get any work done

V skutočnosti, ak by ste takí boli stále, nikdy by ste nič nedokončili,

because you'd be working along and say, "Oh, I got a new way of doing it."

lebo ako by ste pracovali, napadalo by vás, "Ó, prišiel som na nový spôsob ako to spraviť."

So to get work done, you've got to set a deadline, right?

Takže pre dokončenie práce, je treba mať termíny, že?

You've got be anxious.

Musíte byť úzkostní.

The brain works differently

Mozog pracuje inak,

if you're happy. Things work better because you're more creative.

a keď ste šťastní, veci fungujú lepšie, pretože ste kreatívnejší.

You get a little problem, you say, "Ah, I'll figure it out."

Narazíte na drobný problém a poviete si "to vyriešim",

No big deal.

Nič sa nedeje.

There's something I call the visceral level of processing, and there will be visceral-level design.

Existuje niečo, čo ja volám viscerálna úroveň spracovávania.

Biológia -- koadaptovali sme sa cez biológiu, aby sa nám páčili pestré farby.

Biology -- we have co-adapted through biology to like bright colors.

Je veľmi dobré, že cicavce a primáty majú radi plody

That's especially good that mammals and primates like fruits

a pestré kvety, lebo ako jete plody,

and bright plants, because you eat the fruit

šírite tým semiačka.

and you thereby spread the seed.

Je kopec úžasných vecí, ktoré sú zabudované do mozgu.

There's an amazing amount of stuff that's built into the brain.

Nemáme radi trpkú chuť, odpudzujú nás hlasné zvuky,

We dislike bitter tastes, we dislike loud sounds,

neznášame vysoké teploty, nízke teploty.

we dislike hot temperatures, cold temperatures.

Nepáčia sa nám kárajúce hlasy, nepáčia sa nám mraštiace sa tváre.

We dislike scolding voices. We dislike frowning faces;

Páčia sa nám symetrické tváre a tak ďalej a tak ďalej.

we like symmetrical faces, etc., etc.

Takže, toto je viscerálna úroveň,

a v dizajne sa viete vyjadriť "viscerálne" veľa spôsobmi,

So that's the visceral level.

In design, you can express visceral in lots of ways,

či už voľbou typu písma, a voľbou červenej pre horúce, vzrušujúce.

like the choice of type fonts and the red for hot, exciting.

Alebo Jaguár ročník 1963.

Je to mizerné auto, stále sa rozpadáva,

Or the 1963 Jaguar:

It's actually a crummy car, falls apart all the time,

ale vlastníci ho milujú.

Je prekrásne -- je v Múzeu moderného umenia.

but the owners love it.

Fľaša na vodu.

And it's beautiful -- it's in the Museum of Modern Art.

Kupujete ju kvôli tej fľaši, nie kvôli tej vode.

A water bottle:

You buy it because of the bottle, not because of the water.

Keď s ňou ľudia skončia, nevyhodia ju,

And when people are finished, they don't throw it away.

nechajú si ju na -- ako s tými starými fľašami od vína, nechávate si ich ako dekoráciu,

They keep it for -- you know, it's like the old wine bottles, you keep it for decoration

alebo ju znova naplníte vodou, čo dokazuje, že to nie je o vode.

or maybe fill it with water again, which proves it's not the water.

Je to o tom viscerálnom zážitku.

It's all about the visceral experience.

Stredná úroveň spracovania je behaviorálna úroveň

The middle level of processing is the behavioral level

a to je vlastne to, kde sa udeje väčšina vecí.

Viscerálne je podvedomé, neuvedomujete si to.

and that's actually where most of our stuff gets done.

Behaviorálne je podvedomé, neuvedomujete si to.

Visceral is subconscious, you're unaware of it.

Behavioral is subconscious, you're unaware of it.

Takmer všetko čo robíme, je podvedomé.

Chodím po pódiu, nevšímam si kontrolu mojich nôh.

Almost everything we do is subconscious.

I'm walking around the stage -- I'm not attending to the control of my legs.

Robím toho veľa, väčšina mojej prednášky je podvedomá,

I'm doing a lot; most of my talk is subconscious;

je naskúšaná a popremýšľaná.

Väčšina toho, čo robíme, je podvedomé.

it has been rehearsed and thought about a lot.

Automatické správanie -- naučené správanie je podvedomé,

Most of what we do is subconscious.

Automatic behavior -- skilled behavior -- is subconscious,

kontrolované behaviorálnou stránkou.

Behaviorálny dizajn je hlavne o pocite kontroly,

controlled by the behavioral side.

And behavioral design is all about feeling in control,

čo zahŕňa používateľnost, pochopenie,

which includes usability, understanding --

ale aj pocit a váhu.

To je prečo sú nože Global také príjemné.

but also the feel and heft.

Sú tak výborne vyvážené, také ostré,

That's why the Global knives are so neat.

že sa cítite, že ovládate to rezanie.

They're so nicely balanced, so sharp,

Alebo riadiť výkonné športové auto

that you really feel you're in control of the cutting.

Or, just driving a high-performance sports car

ponad náročný obrubník

over a demanding curb --

a pociťovať tú úplnú kontrolu nad prostredím.

again, feeling that you are in complete control of the environment.

Alebo zmyslové vnemy.

Or the sensual feeling.

Toto je sprcha Kohler, vodopádová sprcha

This is a Kohler shower, a waterfall shower,

a vlastne všetky tie gombíky tam dole sú sprchové hlavice.

and actually, all those knobs beneath are also showerheads.

Ostrieka vás dookola.

It will squirt you all around

Môžete zostať v tej sprche celé hodiny

and you can stay in that shower for hours --

a mimochodom, nemrháte tým žiadnu vodu,

and not waste water, by the way,

recirkuluje to znova tu samú použitú vodu.

because it recirculates the same dirty water.

(Smiech)

(Laughter)

Alebo toto -- toto je naozaj milý čajník, čo som našiel

Or this -- this is a really neat teapot I found

pri olovrante vo Four Seasons hoteli v Chicagu.

at high tea at The Four Seasons Hotel in Chicago.

Je to nakláňajúci čajník Ronnefeldt.

It's a Ronnefeldt tilting teapot.

Takto nejako ten čajník vyzerá,

That's kind of what the teapot looks like

ale používate ho tak, že ho položíte nabok,

but the way you use it is you lay it on its back,

vložíte čaj,

a zalejete vodou,

and you put tea in,

lebo voda sa potom precedí cez čaj.

and then you fill it with water.

The water then seeps over the tea.

A čaj leží tu v tomto, napravo --

And the tea is sitting in this stuff to the right --

čaj je napravo od tejto čiary.

Je tam malý výčnelok, kde leží čaj

the tea is to the right of this line.

a voda stúpa potiaľto.

There's a little ledge inside, so the tea is sitting there

A keď je čaj hotový, alebo takmer, pootočíte to.

and the water is filling it up like that.

And when the tea is ready, or almost ready, you tilt it.

To znamená, že čaj je čiastočne ponorený,

And that means the tea is partially covered

kým dokončí lúhovanie.

A keď je to hotové, položíte to vertikálne

while it completes the brewing.

a čaj je -- pamätajte -- nad touto líniou

And when it's finished, you put it vertically,

a voda siaha len potiaľto,

and now the tea is -- you remember -- above this line

and the water only comes to here --

takže čaj sa dostane von.

A navyše, to i komunikuje,

and so it keeps the tea out.

čo je to, čo robia emócie.

On top of that, it communicates,

Emócie sú hlavne o konaní, emócie sú naozaj o konaní.

which is what emotion does.

Emotion is all about acting; emotion is really about acting.

Je to o vašom bezpečí vo svete.

Kognícia je o porozumení svetu, emócie sú o jeho interpretovaní,

It's being safe in the world.

Cognition is about understanding the world, emotion is about interpreting it --

o vravení, toto je dobré, zlé, nebezpečné,

a pripravení nás na reakciu, čo je dôvod, prečo sa svaly napínajú, alebo uvoľňujú.

saying good, bad, safe, dangerous,

and getting us ready to act, which is why the muscles tense or relax.

A to je dôvod, prečo vieme čítať i emócie niekoho iného,

And that's why we can tell the emotion of somebody else --

pretože ich svaly sa pohybujú, podvedome,

mimo to, vyvynuli sme sa tak, aby tvárové svaly boli naozaj bohaté na emócie.

because their muscles are acting, subconsciously,

except that we've evolved to make the facial muscles really rich with emotion.

Nuž, toto má emócie, ak chcete,

pretože to signalizuje čašníkovi "Hej, som hotový. Vidíš -- rovno."

Well, this has emotions if you like,

because it signals the waiter that, "Hey, I'm finished. See -- upright."

A čašník môže prísť a spýtať sa, "Želáte si viac vody?"

And the waiter can come by and say, "Would you like more water?"

Je to elegantné. Aký prekrásny dizajn.

Tretia úroveň je reflektívna,

It's kind of neat. What a wonderful design.

And the third level is reflective,

čo je, ak chcete, superego.

which is, if you like the superego,

To je malá časť mozgu, ktorá neriadi nič čo robíte,

it's a little part of the brain that has no control over what you do,

žiadna kontrola -- nevníma zmysly,

no control over the -- doesn't see the senses,

nekontroluje svaly.

Dohliada na to čo sa deje.

doesn't control the muscles.

Je to ten tichý hlas vo vašej hlave,

It looks over what's going on.

ktorý sleduje a vraví "To je dobré. To je zlé."

It's that little voice in your head

alebo "Prečo to robíš? Nerozumiem."

that's watching and saying, "That's good. That's bad."

Je to ten tichý hlas vo vašej hlavy, kde sídli Vaše vedomie.

Or, "Why are you doing that? I don't understand."

Tu je výborný reflektívny produkt.

It's that little voice in your head that's the seat of consciousness.

Majitelia Hummerov vravia: "Viete, mal som v živote veľa áut,

Here's a great reflective product.

všetky možné exotické autá,

Owners of the Hummer have said, "You know I've owned many cars in my life --

ale nikdy som nemal auto, ktoré by tak priťahovalo pozornosť."

all sorts of exotic cars,

Je to o ich imidži,

but never have I had a car that attracted so much attention."

nie je to o aute.

Ale aj keď chcete pozitívnejší model,

It's about attention. It's about their image,

toto je auto od General Motors.

Dôvod, prečo by ste si ho dnes chceli kúpiť je, že vám záleží na prostredí.

A kúpili by ste si ho, aby ste chránili prostredie,

not about the car.

aj keď tých prvých pár bude poriadne drahých

If you want a more positive model --

this is the GM car.

a nedokonalých.

And the reason you might buy it now is because you care about the environment.

Ale aj to je reflektívny dizajn.

And you'll buy it to protect the environment,

Alebo drahé hodinky, aby ste mohli ohurovať ľudí,

even though the first few cars are going to be really expensive

ktorí povedia "Ó bože, nevedel som že máš tie hodinky."

and not perfected.

V protiklade s týmto,

But that's reflective design as well.

čo sú čisto behaviorálne hodinky,

Or an expensive watch, so you can impress people --

ktoré pravdepodobne idú lepšie ako tie za 13 000 dolárov, ktoré som práve ukázal.

"Oh gee, I didn't know you had that watch."

Ale sú škaredé.

As opposed to this one,

To sú jasné hodinky podľa Dona Normana.

which is a pure behavioral watch,

Niekedy je zaujímavé postaviť jednu emóciu proti druhej,

which probably keeps better time than the $13,000 watch I just showed you.

viscerálny strach z pádu

But it's ugly.

proti reflektívnemu stavu vraviacemu "Je to OK, je to OK. Je to bezpečné."

This is a clear Don Norman watch.

And what's neat is sometimes you pit one emotion against the other,

Keby v zábavných parkoch všetko hrdzavelo a rozpadalo sa, nikdy by ste na tie atrakcie nešli.

the visceral fear of falling

against the reflective state saying, "It's OK. It's OK. It's safe. It's safe."

Takže, je to vždy o konfrontovaní jednej emócie s tou druhou.

Ďalšia šikovná vec

If that amusement park were rusty and falling apart, you'd never go on the ride.

(Smiech)

So, it's pitting one against the other.

Jake Cress, výrobca nábytku,

vyrába takéto neuveriteľné sety nábytku.

The other neat thing ...

Toto je jeho stolička s pazúrmi

(Laughter)

a chudinka stolička, stratila svoju guličku

a snaží sa ju dostať späť, kým si to niekto všimne.

So Jake Cress is this furniture maker,

and he makes this unbelievable set of furniture.

A čo je na tom také milé, je to, ako akceptujete ten príbeh.

And this is his chair with claw,

A to je to, čo je na emóciách pekné.

and the poor little chair has lost its ball

Takže to je moje nové Ja.

and it's trying to get it back before anybody notices.

Odteraz vravím len pozitívne veci.

(Smiech)

And what's so neat about it is how you accept that story.

(Potlesk)

And that's what's nice about emotion.

So that's the new me.

I'm only saying positive things from now on.

(Laughter)

(Applause)