8 lessons on building a company people enjoy working for | The Way We Work, a TED series

HR jargon makes me crazy.

Translator: Azfa Adid Reviewer: Made Pramana

We have to have all these stupid acronyms

that describe things that nobody understands: OKRs and PIPs.

I think we can run our businesses

by just talking to each other like regular human beings.

We might actually get more done.

Jargon HR membuat saya gila.

[The Way We Work]

Kita menggunakan semua akronim bodoh

yang menggambarkan sesuatu yang tak seorang pun tahu: OKR dan PIP.

I really always wanted to be an HR professional,

I wanted to be able to speak the language of management.

Saya rasa, bisnis bisa berjalan

hanya dengan saling berbicara layaknya manusia.

And you know what I've learned after all this time?

Bisa lebih banyak pencapaiannya.

I don't think any of it matters.

[Cara Kami Bekerja]

There's all kinds of things that we call "best practices"

that aren't best practices at all.

Saya selalu ingin menjadi HR profesional,

How do we know it's best? We don't measure this stuff.

Saya ingin berbicara bahasa manajemen.

In fact, I've learned that "best practices" usually means

Anda tahu apa yang saya dapat setelah sekian lama?

copying what everybody else does.

Saya rasa tiada yang berarti.

Our world is changing and evolving all the time.

Ada segala macam hal yang disebut "praktik terbaik"

Here are some lessons to help you adapt.

yang tidak terbaik sama sekali.

Lesson one: Your employees are adults.

Bagaimana kita tahu itu terbaik? Kita tidak mengukurnya.

You know, we've created so many layers

Sebenarnya, saya mempelajari bahwa "praktik terbaik" biasanya bermakna

and so many processes and so many guidelines

meniru yang dilakukan orang lain.

to keep those employees in place

Dunia kita berubah dan berevolusi terus-menerus.

that we've ended up with systems that treat people like they're children.

Inilah pelajaran untuk membuat Anda beradaptasi.

Satu: Karyawan Anda sudah dewasa.

And they're not.

Fully formed adults walk in the door every single day.

Kita telah membuat begitu banyak lapisan,

They have rent payments, they have obligations,

proses, dan pedoman

they're members of society,

supaya karyawan tetap dalam tempatnya

they want to create a difference in the world.

yang mana berakhir pada sistem yang memperlakukan orang seperti anak.

So if we start with the assumption

that everybody comes to work to do an amazing job,

Mereka bukan anak-anak.

Orang dewasa masuk kantor setiap hari.

you'd be surprised what you get.

Lesson two: The job of management isn't to control people,

Mereka punya rumah yang harus dibayar, kewajiban,

Bagian dari masyarakat

it's to build great teams.

When managers build great teams, here's how you know it.

dan ingin menciptakan perubahan di dunia.

Jadi jika kita berasumsi

They've done amazing stuff.

bahwa orang bekerja untuk melakukan hal hebat,

Customers are really happy.

Those are the metrics that really matter.

Anda akan terkejut.

Dua: Pekerjaan manajemen bukan tentang mengendalikan orang,

Not the metrics of: "Do you come to work on time?"

"Did you take your vacation?" "Did you follow the rules?"

tapi membangun tim hebat.

Jika manajer membentuk tim hebat, inilah cara Anda mengetahuinya.

"Did you ask for permission?"

Lesson three: People want to do work that means something.

Mereka melakukan hal hebat.

Pelanggan senang.

After they do it, they should be free to move on.

Itulah yang penting.

Careers are journeys.

Bukan: "Apakah Anda datang tepat waktu?"

Nobody's going to want to do the same thing for 60 years.

"Apakah Anda sudah ambil cuti?" "Apakah Anda taat aturan?"

So the idea of keeping people for the sake of keeping them

"Sudahkah Anda minta izin?"

Tiga: Orang ingin melakukan pekerjaan yang berarti.

really hurts both of us.

Instead, what if we created companies that were great places to be from?

Setelah itu, mereka bebas untuk beralih ke hal lain.

Karier adalah perjalanan.

And everyone who leaves you

Tak satupun ingin melakukan hal yang sama selama 60 tahun.

becomes an ambassador for not only your product,

Jadi gagasan untuk mengekang mereka

but who you are and how you operate.

sangat melukai kedua pihak.

And when you spread that kind of excitement throughout the world,

Sebaliknya, bagaimana jika kita membangun perusahaan sebagai tempat untuk berkarya?

then we make all of our companies better.

Orang yang meninggalkan Anda

Lesson four: Everyone in your company should understand the business.

akan jadi duta bukan hanya untuk produk Anda,

Now, based on the assumption that we've got smart adults here,

tapi juga untuk Anda dan sistem Anda.

Jika Anda menyebarkan kegembiraan itu di seluruh dunia,

the most important thing we can teach them is how our business works.

kita akan membuat perusahaan lebih baik.

When I look at companies that are moving fast,

that are really innovative

Empat: Setiap orang di perusahaan Anda harus mengerti bisnis Anda.

and that are doing amazing things with agility and speed,

Berdasarkan asumsi bahwa kita punya orang dewasa di sini,

it's because they're collaborative.

Terpenting yang bisa diajarkan adalah bagaimana bisnisnya bekerja.

The best thing that we can do is constantly teach each other what we do,

Saat saya melihat perusahaan yang maju pesat,

what matters to us, what we measure, what goodness looks like,

mereka sangat inovatif

dan melakukan hal-hal hebat dengan lincah dan cepat,

so that we can all drive towards achieving the same thing.

karena mereka berkolaborasi.

Lesson five: Everyone in your company should be able to handle the truth.

Yang terbaik adalah saling mengajari tentang apa yang dilakukan,

You know why people say giving feedback is so hard?

apa yang penting, apa yang diukur, dan seperti apa mutu tinggi itu,

They don't practice.

Let's take the annual performance review.

agar kita bisa mencapai hal yang sama.

What else do you do in your whole life that you're really good at

Lima: Setiap orang di perusahaan Anda harus bisa menghadapi kenyataan.

that you only do once a year?

Here's what I found:

Mengapa orang bilang memberi umpan balik itu susah?

humans can hear anything if it's true.

Mereka tidak terbiasa.

So let's rethink the word "feedback,"

Mari kita lihat penilaian kinerja tahunan.

Hal lain apa yang Anda pandai melakukannya

and think about it as telling people the truth, the honest truth,

yang Anda lakukan setahun sekali?

about what they're doing right and what they're doing wrong,

Inilah yang saya temukan:

Manusia bisa menerima apapun jika itu benar.

in the moment when they're doing it.

Jadi mari kita memikirkan kembali apa itu "umpan balik,"

That good thing you just did, whoo!

That's exactly what I'm talking about.

dan melihatnya sebagai upaya memberi tahu orang tentang kebenaran,

Go do that again.

And people will do that again, today, three more times.

Lesson six: Your company needs to live out its values.

tentang apa yang benar, dan yang salah,

persis saat mereka melakukannya.

I was talking to a company not long ago, to the CEO.

Hal bagus yang baru Anda lakukan, whoo!

itulah yang sedang saya bicarakan.

He was having trouble because the company was rocky

Lakukan itu lagi.

Dan orang akan melakukannya lagi, hari ini, tiga kali lagi.

and things weren't getting done on time,

and he felt like things were sloppy.

Enam: Perusahaan Anda perlu menghidupkan nilai-nilainya.

This also was a man who, I observed,

Saya bicara kepada CEO perusahaan, beberapa waktu lalu.

never showed up to any meeting on time.

Dia mempunyai masalah: perusahaannya goyah

Ever.

If you're part of a leadership team,

the most important thing that you can do to "uphold your values" is to live them.

dan semua selesai tidak tepat waktu.

Dia merasa, semuanya begitu ceroboh.

People can't be what they can't see.

Berdasarkan pengamatan saya,

dia juga tidak pernah tepat waktu datang ke rapat.

We say, "Yes, we're here for equality,"

and then we proudly pound our chest

Tidak pernah.

Jika Anda bagian dari tim pimpinan,

because we'd achieved 30 percent representation of women

Hal terpenting untuk menegakkan nilai adalah dengan menghidupkannya.

on an executive team.

Well that's not equal, that's 30 percent.

Orang tak bisa jadi apa yang tak mereka lihat.

Lesson seven: All start-up ideas are stupid.

Kita bilang, "Ya, kita di sini karena kesetaraan,"

lalu kita dengan bangga memukul dada

I spend a lot of time with start-ups,

karena kita meraih 30% representasi perempuan

and I have a lot of friends that work in larger, more established companies.

di tim eksekutif.

They are always pooh-poohing the companies that I work with.

30% itu tidak setara.

"That is such a stupid idea."

Tujuh: Semua ide start-up itu bodoh.

Well, guess what: all start-up ideas are stupid.

If they were reasonable, somebody else would have already been doing them.

Saya menghabiskan banyak waktu dengan start-up,

punya banyak teman yang bekerja di perusahaan yang lebih besar dan mapan.

Lesson eight: Every company needs to be excited for change.

Mereka selalu menyepelekan perusahaan tempat saya bekerja.

Beware of the smoke of nostalgia.

"Itu ide yang bodoh."

If you find yourself saying, "Remember the way it used to be?"

Tebak, semua ide start-up itu bodoh.

I want you to shift your thinking to say,

Jika idenya masuk akal, orang lain pasti sudah mengambilnya.

"Think about the way it's going to be."

Delapan: Setiap perusahaan harus suka perubahan.

If I had a dream company,

Hati-hati dengan kabut nostalgia.

I would walk in the door and I would say,

Jika Anda masih berkata, "Ingat bagaimana dulu?"

"Everything's changed, all bets are off.

We were running as fast as we can to the right,

Saya ingin Anda beralih ke,

and now we'll take a hard left."

And everybody would go "Yes!"

"Pikirkan bagaimana itu akan menjadi."

It's a pretty exciting world out there, and it's changing all the time.

Jika saya punya perusahaan impian,

The more we embrace it and get excited about it,

Saya akan masuk pintu, dan berkata,

"Semuanya berubah, taruhan dibatalkan.

the more fun we're going to have.

Kita berlari ke kanan secepat yang kita bisa,

sekarang mendadak belok kiri."

Dan setiap orang bilang "Ya!"

Di luar sana, dunia begitu menarik, dan berubah setiap saat.

Semakin kita memeluknya, semakin menarik dunia,

Semakin bahagia kita.