8 lessons on building a company people enjoy working for | The Way We Work, a TED series

585,143 views ・ 2019-02-09

TED


Please double-click on the English subtitles below to play the video.

00:00
HR jargon makes me crazy.
0
163
1443
00:01
We have to have all these stupid acronyms
1
1630
2005
00:03
that describe things that nobody understands: OKRs and PIPs.
2
3659
3965
00:07
I think we can run our businesses
3
7648
1635
00:09
by just talking to each other like regular human beings.
4
9307
2690
00:12
We might actually get more done.
5
12021
1443
00:13
[The Way We Work]
6
13489
2783
00:17
I really always wanted to be an HR professional,
7
17739
2636
00:20
I wanted to be able to speak the language of management.
8
20399
2743
00:23
And you know what I've learned after all this time?
9
23166
2413
00:25
I don't think any of it matters.
10
25603
1531
00:27
There's all kinds of things that we call "best practices"
11
27158
2974
00:30
that aren't best practices at all.
12
30156
1898
00:32
How do we know it's best? We don't measure this stuff.
13
32078
2752
00:34
In fact, I've learned that "best practices" usually means
14
34854
3383
00:38
copying what everybody else does.
15
38261
1594
00:39
Our world is changing and evolving all the time.
16
39879
2872
00:42
Here are some lessons to help you adapt.
17
42775
2143
00:44
Lesson one: Your employees are adults.
18
44942
2547
00:47
You know, we've created so many layers
19
47513
2111
00:49
and so many processes and so many guidelines
20
49648
2794
00:52
to keep those employees in place
21
52466
1879
00:54
that we've ended up with systems that treat people like they're children.
22
54369
3680
00:58
And they're not.
23
58073
1202
00:59
Fully formed adults walk in the door every single day.
24
59299
2547
01:01
They have rent payments, they have obligations,
25
61870
2556
01:04
they're members of society,
26
64450
1349
01:05
they want to create a difference in the world.
27
65823
2166
01:08
So if we start with the assumption
28
68013
1683
01:09
that everybody comes to work to do an amazing job,
29
69720
2348
01:12
you'd be surprised what you get.
30
72092
1587
01:13
Lesson two: The job of management isn't to control people,
31
73703
3448
01:17
it's to build great teams.
32
77175
1357
01:18
When managers build great teams, here's how you know it.
33
78556
3571
01:22
They've done amazing stuff.
34
82151
1317
01:23
Customers are really happy.
35
83492
1473
01:24
Those are the metrics that really matter.
36
84989
2286
01:27
Not the metrics of: "Do you come to work on time?"
37
87299
2587
01:29
"Did you take your vacation?" "Did you follow the rules?"
38
89910
2698
01:32
"Did you ask for permission?"
39
92632
1412
01:34
Lesson three: People want to do work that means something.
40
94068
3206
01:37
After they do it, they should be free to move on.
41
97298
2458
01:39
Careers are journeys.
42
99780
1275
01:41
Nobody's going to want to do the same thing for 60 years.
43
101079
2741
01:43
So the idea of keeping people for the sake of keeping them
44
103844
3253
01:47
really hurts both of us.
45
107121
1509
01:48
Instead, what if we created companies that were great places to be from?
46
108654
4900
01:53
And everyone who leaves you
47
113578
1610
01:55
becomes an ambassador for not only your product,
48
115212
3254
01:58
but who you are and how you operate.
49
118490
2031
02:00
And when you spread that kind of excitement throughout the world,
50
120545
3809
02:04
then we make all of our companies better.
51
124378
2238
02:06
Lesson four: Everyone in your company should understand the business.
52
126640
4087
02:10
Now, based on the assumption that we've got smart adults here,
53
130751
3016
02:13
the most important thing we can teach them is how our business works.
54
133791
3254
02:17
When I look at companies that are moving fast,
55
137069
2379
02:19
that are really innovative
56
139472
1378
02:20
and that are doing amazing things with agility and speed,
57
140874
4432
02:25
it's because they're collaborative.
58
145330
1691
02:27
The best thing that we can do is constantly teach each other what we do,
59
147045
4582
02:31
what matters to us, what we measure, what goodness looks like,
60
151782
3810
02:35
so that we can all drive towards achieving the same thing.
61
155616
2809
02:38
Lesson five: Everyone in your company should be able to handle the truth.
62
158894
4197
02:43
You know why people say giving feedback is so hard?
63
163115
2961
02:46
They don't practice.
64
166412
1299
02:47
Let's take the annual performance review.
65
167735
2127
02:49
What else do you do in your whole life that you're really good at
66
169886
3112
02:53
that you only do once a year?
67
173022
1697
02:54
Here's what I found:
68
174743
1500
02:56
humans can hear anything if it's true.
69
176267
3230
02:59
So let's rethink the word "feedback,"
70
179521
3666
03:03
and think about it as telling people the truth, the honest truth,
71
183211
4657
03:07
about what they're doing right and what they're doing wrong,
72
187892
2835
03:10
in the moment when they're doing it.
73
190751
1731
03:12
That good thing you just did, whoo!
74
192506
1777
03:14
That's exactly what I'm talking about.
75
194307
1833
03:16
Go do that again.
76
196164
1158
03:17
And people will do that again, today, three more times.
77
197346
2808
03:20
Lesson six: Your company needs to live out its values.
78
200751
3833
03:24
I was talking to a company not long ago, to the CEO.
79
204608
3286
03:27
He was having trouble because the company was rocky
80
207918
3523
03:31
and things weren't getting done on time,
81
211465
1995
03:33
and he felt like things were sloppy.
82
213484
1848
03:35
This also was a man who, I observed,
83
215862
2317
03:38
never showed up to any meeting on time.
84
218203
2786
03:41
Ever.
85
221013
1159
03:42
If you're part of a leadership team,
86
222196
1730
03:43
the most important thing that you can do to "uphold your values" is to live them.
87
223950
4968
03:48
People can't be what they can't see.
88
228942
2371
03:51
We say, "Yes, we're here for equality,"
89
231337
2540
03:53
and then we proudly pound our chest
90
233901
2526
03:56
because we'd achieved 30 percent representation of women
91
236451
3136
03:59
on an executive team.
92
239611
1363
04:00
Well that's not equal, that's 30 percent.
93
240998
2832
04:03
Lesson seven: All start-up ideas are stupid.
94
243854
2935
04:07
I spend a lot of time with start-ups,
95
247171
2395
04:09
and I have a lot of friends that work in larger, more established companies.
96
249590
3581
04:13
They are always pooh-poohing the companies that I work with.
97
253195
2829
04:16
"That is such a stupid idea."
98
256048
1405
04:17
Well, guess what: all start-up ideas are stupid.
99
257477
2298
04:19
If they were reasonable, somebody else would have already been doing them.
100
259799
3563
04:23
Lesson eight: Every company needs to be excited for change.
101
263386
3133
04:26
Beware of the smoke of nostalgia.
102
266543
2589
04:29
If you find yourself saying, "Remember the way it used to be?"
103
269156
3793
04:32
I want you to shift your thinking to say,
104
272973
2372
04:35
"Think about the way it's going to be."
105
275369
1898
04:37
If I had a dream company,
106
277291
2635
04:39
I would walk in the door and I would say,
107
279950
2032
04:42
"Everything's changed, all bets are off.
108
282006
1920
04:43
We were running as fast as we can to the right,
109
283950
2258
04:46
and now we'll take a hard left."
110
286232
1564
04:47
And everybody would go "Yes!"
111
287820
1477
04:49
It's a pretty exciting world out there, and it's changing all the time.
112
289321
3334
04:52
The more we embrace it and get excited about it,
113
292680
2308
04:55
the more fun we're going to have.
114
295013
1578
About this website

This site will introduce you to YouTube videos that are useful for learning English. You will see English lessons taught by top-notch teachers from around the world. Double-click on the English subtitles displayed on each video page to play the video from there. The subtitles scroll in sync with the video playback. If you have any comments or requests, please contact us using this contact form.

https://forms.gle/WvT1wiN1qDtmnspy7