Why design should include everyone | Sinéad Burke

149,302 views ・ 2017-07-21

TED


Please double-click on the English subtitles below to play the video.

Translator: Grace Lai Reviewer: Sylvia He
00:12
I want to give you a new perspective.
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我想帶畀你哋一個新嘅視野
00:15
That sounds grandiose, and it is.
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聽起來好壯觀,佢的確係
00:19
I left Ireland yesterday morning.
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我勤日上晝離開愛爾蘭
00:21
I traveled from Dublin to New York
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從都柏林飛到紐約
00:24
independently.
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自己一個人
00:25
But the design of an airport,
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但係個飛機場
00:27
plane and terminal
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飛機同機場侯機樓嘅設計
00:30
offers little independence when you're 105 and a half centimeters tall.
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為身高只有 105.5 厘米嘅人 提供好少嘅獨立空間
00:35
For Americans, that's 3' 5".
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對美國人嚟講,即係3英尺5英寸
00:39
I was whisked through the airport by airline assistants in a wheelchair.
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我坐住輪椅,俾工作人員 推住穿過飛機場
00:43
Now, I don't need to use a wheelchair,
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其實,我唔使坐輪椅
00:47
but the design of an airport
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但係飛機場嘅設計
00:49
and its lack of accessibility
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加上佢冇障礙輔助功能
00:51
means that it's my only way to get through.
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使到我唯有咁來過個飛機場
00:55
With my carry-on bag between my feet,
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我嘅隨身行李放喺腳邊
00:57
I was wheeled through security, preclearance
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我被人推過安檢,境外入境審查
01:01
and I arrived at my boarding gate.
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之後來佐入機口
01:04
I use the accessibility services in the airport
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我利用無障礙輔助服務
01:07
because most of the terminal is just not designed with me in mind.
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因為多數侯機設計 都無考慮到我咁嘅人
01:11
Take security, for example.
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就攞安檢舉個例
01:14
I'm not strong enough to lift my carry-on bag
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我根本就唔夠大隻將我個隨身行李
01:17
from the ground to the carousel.
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從地下抬上個運輸帶
01:20
I stand at eye level with it.
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我同運輸帶差唔多高矮
01:22
And those who work in that space for safety purposes cannot help me
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係嗰個崗位嘅工作人員 因為安全性嘅緣故
01:27
and cannot do it for me.
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唔可以幫我
01:30
Design inhibits my autonomy and my independence.
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設計約束到我嘅自主同獨立能力
01:34
But traveling at this size, it isn't all bad.
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但係我咁嘅體型去旅遊,都唔係壞事
01:38
The leg room in economy is like business class.
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經濟艙對我類講,就寬敞到好似商務艙
01:41
(Laughter)
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(笑聲)
01:44
I often forget that I'm a little person.
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我經常都會唔記得我係一位矮人
01:47
It's the physical environment and society that remind me.
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係物理環境同社會提醒我
01:51
Using a public bathroom is an excruciating experience.
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去公共廁所係一個好痛苦嘅經驗
01:56
I walk into the cubicle
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我行入去厠所間
01:58
but I can't reach the lock on the door.
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但係我手掂唔到個門鎖
02:01
I'm creative and resilient.
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我係有創意同適應能力
02:04
I look around and see if there's a bin that I can turn upside down.
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我睇下有冇垃圾桶可以畀我反過做凳
02:09
Is it safe?
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安全?
02:10
Not really.
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唔係
02:12
Is it hygienic and sanitary?
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乾淨同衛生?
02:15
Definitely not.
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肯定唔係
02:17
But the alternative is much worse.
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但係另外嘅選擇仲衰
02:20
If that doesn't work, I use my phone.
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如果嗰個方法行唔通,我用手機
02:22
It gives me an additional four- to six-inch reach,
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佢將我加長四到六英寸
02:26
and I try to jam the lock closed with my iPhone.
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我試著用我嘅蘋果手機去鎖上個門鎖
02:29
Now, I imagine that's not what Jony Ive had in mind when he designed the iPhone,
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我惗喬納森艾維 當初設計蘋果唔係畀我咁用嘅
02:33
but it works.
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但係呢招真係得
02:36
The alternative is that I approach a stranger.
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另一個辦法就係去搵生普人幫手
02:40
I apologize profusely
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我會猛咁道歉
02:42
and I ask them to stand guard outside my cubicle door.
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叫佢哋企喺我廁所間前邊幫我睇住
02:46
They do
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佢哋就企
02:48
and I emerge grateful
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之後我猛咁講多謝
02:51
but absolutely mortified,
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又覺得好尷尬
02:53
and hope that they didn't notice
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希望佢哋當時冇睇到
02:55
that I left the bathroom without washing my hands.
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我冇洗手就走咗
02:59
I carry hand sanitizer with me every single day
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我日日都會隨身帶消毒洗手液
03:03
because the sink, soap dispenser, hand dryer and mirror
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因為我都唔夠高用
03:08
are all out of my reach.
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洗手盤,肥皂機,烘乾機,同埋鏡
03:10
Now, the accessible bathroom is somewhat of an option.
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宜家,無障礙廁所係我另一個選擇
03:13
In this space, I can reach the lock on the door,
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喺呢個空間裡邊,我可以踮到個門鎖,
03:16
the sink, the soap dispenser, the hand dryer and the mirror.
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洗手盤,肥皂機,烘乾機,同埋塊鏡
03:22
Yet, I cannot use the toilet.
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冇錯,我仲係用唔到個馬桶
03:26
It is deliberately designed higher
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個馬桶設計專登整高啲
03:28
so that wheelchair users can transfer across with ease.
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咁樣坐輪椅嘅人可以 好容易咁移到馬桶上面
03:33
This is a wonderful and necessary innovation,
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設計得非常之好,仲有創意
03:37
but in the design world, when we describe a new project or idea as accessible,
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設計界裡面嘅無障礙
03:42
what does that mean?
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其實係咩意思呢?
03:44
Who is it accessible to?
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受益者又係邊個呢?
03:47
And whose needs are not being accommodated for?
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邊啲人需要但又冇被列入考慮範圍?
03:51
Now, the bathroom is an example
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廁所就係一個例子
03:53
of where design impinges upon my dignity,
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佢嘅設計對我嘅尊嚴帶嚟好大打擊
03:56
but the physical environment impacts upon me in much more casual ways too,
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物理環境更加隨意咁影響我
04:01
something as simple as ordering a cup of coffee.
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啲好簡單嘅事,比如叫杯咖啡
04:04
Now, I'll admit it.
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我承認
04:05
I drink far too much coffee.
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我飲太多咖啡
04:08
My order is a skinny vanilla latte,
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我通常叫一杯脫脂雲呢嗱拿鐵
04:10
but I'm trying to wean myself off the syrup.
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我試緊戒糖漿
04:14
But the coffee shop, it's not designed well,
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個咖啡店設計得唔係幾好
04:17
at least not for me.
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至少對我來講
04:19
Queuing, I'm standing beside the pastry cabinet
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我企喺個甜點壁橱隔離個度排隊
04:22
and the barista calls for the next order.
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咖啡師叫下一個單時
04:25
"Next, please!" they shout.
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佢哋叫︰「唔該, 下一位啊。」
04:28
They can't see me.
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佢哋見唔到我
04:30
The person next to me in the queue points to my existence
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排喺我後邊嘅人會指出我嘅存在
04:33
and everyone is embarrassed.
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大家都覺得好尷尬
04:36
I order as quick as I can and I move along to collect my coffee.
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於是我快啲落單,去旁邊等我杯咖啡
04:40
Now, think just for a second.
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大家用幾秒去惗下
04:43
Where do they put it?
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佢哋將杯咖啡放喺邊度
04:45
Up high and without a lid.
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放喺高處,仲冇蓋
04:48
Reaching up to collect a coffee that I have paid for
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去攞我畀咗錢嘅咖啡
04:51
is an incredibly dangerous experience.
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係好危險嘅體驗
04:54
But design also impinges on the clothes that I want to wear.
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連服裝設計都會打擊到我
04:57
I want garments that reflect my personality.
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我想買啲可以突顯我嘅個性嘅服裝
05:01
It's difficult to find in the childrenswear department.
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只不過咁嘅樣式,喺童裝部好難搵到
05:04
And often womenswear requires far too many alterations.
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好多時候女裝需要修改
05:08
I want shoes that affect my maturity, professionalism and sophistication.
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我想買會顯得我 成熟,專業,同埋有教養嘅鞋
05:13
Instead, I'm offered sneakers with Velcro straps and light-up shoes.
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但係我得有魔術貼嘅帆布鞋 同會發光嘅鞋可以簡
05:19
Now, I'm not totally opposed to light-up shoes.
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我唔係完完全全唔鍾意發光鞋
05:22
(Laughter)
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(笑聲)
05:24
But design also impacts on such simple things,
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設計同樣影響到一啲好簡單嘅事
05:28
like sitting on a chair.
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就比如坐喺個凳度
05:30
I cannot go from a standing to a seating position with grace.
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從企到坐,我都做唔到優雅
05:35
Due to the standards of design heights of chairs,
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因為凳高度設計嘅標準
05:38
I have to crawl on my hands and knees
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我要用手同膝頭哥
05:41
just to get on top of it,
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爬上個凳度
05:42
whilst also being conscious that it might tip over at any stage.
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而個凳分分鐘跌
05:47
But whilst design impacts on me
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設計影響我,無論係凳
05:49
whether it's a chair, a bathroom, a coffee shop, or clothes,
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廁所,咖啡店,亦或買衫
05:54
I rely on and benefit
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我依靠
05:57
from the kindness of strangers.
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生普人嘅善意
06:01
But not everybody is so nice.
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但唔係人人都係好人
06:04
I'm reminded that I'm a little person
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生普人
06:06
when a stranger points,
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指住我
06:09
stares,
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望住我
06:11
laughs,
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笑我
06:13
calls me a name,
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同我起花名
06:14
or takes a photograph of me.
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或影我相,時時提醒我,我係侏儒
06:17
This happens almost every day.
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幾乎日日都有咁嘅事
06:20
With the rise of social media, it has given me an opportunity
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隨著社交媒體變得愈嚟愈廣泛
06:23
and a platform to have a voice as a blogger and as an activist,
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佢畀咗我個平台做博客同行動家
06:28
but it has also made me nervous
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佢同樣令我緊張
06:30
that I might become a meme
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喺無經我同意嘅情況下
06:32
or a viral sensation,
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我可能變成模因
06:35
all without my consent.
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又或者突然變紅
06:38
So let's take a moment right now
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所以宜家我哋就用啲時間
06:40
to make something very clear.
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講清啲事
06:43
The word "midget" is a slur.
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「侏儒」係個貶義詞
06:47
It evolved from PT Barnum's era of circuses and freak shows.
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佢係從巴納姆嘅馬戲團 同畸形秀時代演變出嚟
06:52
Society has evolved.
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社會已經變咗
06:55
So should our vocabulary.
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所以我咃嘅用詞要跟上
06:57
Language is a powerful tool.
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語言係一個強大嘅工具
07:00
It does not just name our society.
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佢唔單止畀我咃社會名義
07:02
It shapes it.
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佢仲塑造社會
07:04
I am incredibly proud to be a little person,
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因為軟骨發育不全症遺傳
07:08
to have inherited the condition of achondroplasia.
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成為矮人,我覺得好自豪
07:11
But I am most proud to be Sinead.
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我最自豪嘅就係身為西尼德
07:14
Achondroplasia is the most common form of dwarfism.
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軟骨發育不全症係最常見嘅侏儒症
07:18
Achondroplasia translates as "without cartilage formation."
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又叫「冇軟骨形成」
07:22
I have short limbs and achondroplastic facial features,
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我手短腳短 面部有軟骨發育不全嘅特徵
07:26
my forehead and my nose.
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比如我嘅額頭同鼻
07:29
My arms do not straighten fully,
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我兩隻手申唔直
07:32
but I can lick my elbow.
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但係我舔到自己嘅手肘
07:34
I'm not showing you that one.
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我係唔會秀畀你睇
07:37
Achondroplasia occurs in approximately one in every 20,000 births.
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每約2萬名新生嬰, 就有一名患上軟骨發育不全症
07:42
80 percent of little people are born to two average-height parents.
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80% 矮人嘅父母都係中等身高
07:46
That means that anybody in this room could have a child with achondroplasia.
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即係話任何人都有可能 生軟骨發育不全嘅BB
07:51
Yet, I inherited my condition from my dad.
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我係因為爸爸嘅遺傳
07:55
I'd like to show you a photo of my family.
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我畀你哋睇下我嘅全家福
07:59
My mother is average height,
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我媽咪嘅身高中等
08:01
my father is a little person
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我爹地係矮人
08:03
and I am the eldest of five children.
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我係最大嘅家庭成員
08:06
I have three sisters and one brother.
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我有三個妹,一個細佬
08:09
They are all average height.
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佢哋都係中等身高
08:11
I am incredibly fortunate to have been born into a family
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我好幸運生係一個
08:15
that cultivated my curiosity and my tenacity,
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培養我嘅好奇心同韌力嘅家庭
08:19
that protected me from the unkindness and ignorance of strangers
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喺陌生人嘅不友善對待, 同愚昧影響下保護我
08:24
and that armed me with the resilience, creativity and confidence
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令我能屈能伸,
08:28
that I needed to survive and manipulate the physical environment and society.
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有喺物理環境和社會生存 嘅創意同自信心
08:34
If I was to pinpoint any reason why I am successful,
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如果我講出我成功嘅一個因素
08:38
it is because I was and I am a loved child,
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就係,我一直都係一個受寵愛嘅囡囡
08:43
now, a loved child with a lot of sass and sarcasm,
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一個牙尖嘴利嘅受寵愛囡囡
08:47
but a loved child nonetheless.
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但無論係點,我都係被寵愛嘅
08:50
In giving you an insight into who I am today
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我畀咗你哋,一個我係邊個嘅睇法
08:54
I wanted to offer you a new perspective.
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我想畀你哋一個全新嘅視野
08:57
I wanted to challenge the idea
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我想要挑戰嘅概念係
08:58
that design is but a tool to create function and beauty.
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設計係一個創造功能同美麗嘅工具
09:03
Design greatly impacts upon people's lives,
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設計對人嘅生活影響好大
09:07
all lives.
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所有人
09:09
Design is a way in which we can feel included in the world,
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設計係一種令我哋覺得
09:12
but it is also a way in which we can uphold a person's dignity
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俾世界接納嘅方式
09:17
and their human rights.
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亦係一個維護尊嚴同人權嘅方式
09:19
Design can also inflict vulnerability
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設計同樣可以
09:22
on a group whose needs aren't considered.
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傷害一個需要被忽視嘅群體
09:26
So today, I want your perceptions challenged.
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所以,今日我想挑戰各位嘅觀念
09:30
Who are we not designing for?
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我哋設計冇考慮咩人?
09:32
How can we amplify their voices
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我哋點樣可以放大
09:35
and their experiences?
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佢哋嘅聲音同經驗?
09:38
What is the next step?
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下一步係咩?
09:40
Design is an enormous privilege,
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設計係個龐大嘅特權
09:42
but it is a bigger responsibility.
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亦係更加大嘅責任
09:45
I want you to open your eyes.
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我想你哋擘大你哋嘅眼睛
09:48
Thank you so much.
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多謝大家
09:49
(Applause)
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(拍手)
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