How do we heal medicine? | Atul Gawande

494,214 views ・ 2012-04-16

TED


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Prevodilac: Maja Budišin Lukin Lektor: Mile Živković
00:15
I got my start
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Moj početak je bio
00:18
in writing and research
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u pisanju i istraživanju
00:20
as a surgical trainee,
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u svojstvu pripravnika na hirurgiji,
00:23
as someone who was a long ways away
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nekoga ko je bio veoma daleko
00:25
from becoming any kind of an expert at anything.
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od postajanja bilo kakvog stručnjaka u bilo čemu.
00:28
So the natural question you ask then at that point
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Pitanje koje se tu samo nameće je -
00:31
is, how do I get good at what I'm trying to do?
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kako postajem dobar u tome što pokušavam da uradim?
00:33
And it became a question of,
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To se pretvorilo u pitanje -
00:35
how do we all get good
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kako postajemo dobri
00:37
at what we're trying to do?
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u onom što pokušavamo da uradimo?
00:40
It's hard enough to learn to get the skills,
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Dovoljno je teško učenje veštine,
00:44
try to learn all the material you have to absorb
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pokušaj učenja celog gradiva koje morate savladati
00:47
at any task you're taking on.
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pri bilo čemu čega se latite.
00:49
I had to think about how I sew and how I cut,
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Morao sam da razmislim kako šijem ​​i kako sečem,
00:52
but then also how I pick the right person
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ali takođe i kako odaberem pravu osobu
00:54
to come to an operating room.
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za operacijsku dvoranu.
00:56
And then in the midst of all this
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I tada, u sred svega toga
00:58
came this new context
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pojavio se ovaj novi kontekst
01:00
for thinking about what it meant to be good.
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za razmišljanje o tome šta znači biti dobar.
01:02
In the last few years
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U poslednjih nekoliko godina
01:04
we realized we were in the deepest crisis
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shvatili smo da smo u najdubljoj krizi
01:07
of medicine's existence
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medicinskog postojanja
01:09
due to something you don't normally think about
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zbog nečega o čemu normalno ne razmišljate
01:11
when you're a doctor
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kada ste lekar,
01:13
concerned with how you do good for people,
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obuzet mišlju kako činiti ljudima dobro,
01:16
which is the cost
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a to su troškovi
01:18
of health care.
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zdravstvene zaštite.
01:20
There's not a country in the world
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Nema zemlje na svetu
01:23
that now is not asking
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koja se danas ne pita
01:25
whether we can afford what doctors do.
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možemo li priuštiti to što lekari rade.
01:28
The political fight that we've developed
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Politička borba koju smo razvili
01:31
has become one around
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se vrti oko toga
01:33
whether it's the government that's the problem
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da li je problem u vladi
01:36
or is it insurance companies that are the problem.
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ili u osiguravajućim kompanijama.
01:41
And the answer is yes and no;
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A odgovor je i da i ne.
01:45
it's deeper than all of that.
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Dublje je od svega toga.
01:47
The cause of our troubles
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Uzrok naših nevolja
01:49
is actually the complexity that science has given us.
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je zapravo u složenosti koju nam je nauka donela.
01:52
And in order to understand this,
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Da bi to razumeli
01:54
I'm going to take you back a couple of generations.
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osvrnuću se na par generacija ranije.
01:58
I want to take you back
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Vratiću vas
02:00
to a time when Lewis Thomas was writing in his book, "The Youngest Science."
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u vreme kada je Luis Tomas napisao svoju knjigu "Najmlađa nauka."
02:03
Lewis Thomas was a physician-writer,
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Luis Tomas je lekar-pisac,
02:05
one of my favorite writers.
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jedan od mojih omiljenih pisaca.
02:07
And he wrote this book to explain, among other things,
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Napisao je ovu knjigu da objasni, između ostalog,
02:10
what it was like to be a medical intern
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kakav je osećaj biti medicinski pripravnik
02:13
at the Boston City Hospital
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u Bostonskoj gradskoj bolnici
02:15
in the pre-penicillin year
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u pre-penicilinskoj godini
02:17
of 1937.
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1937.
02:20
It was a time when medicine was cheap
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Bilo je to vreme kada je lek bio jeftin
02:24
and very ineffective.
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i vrlo nedelotvoran.
02:28
If you were in a hospital, he said,
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On je rekao da ako ste bili u bolnici,
02:31
it was going to do you good
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to vam je činilo dobro
02:34
only because it offered you
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samo zato što vam je ponudilo
02:36
some warmth, some food, shelter,
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neku toplinu, hranu, krov nad glavom,
02:40
and maybe the caring attention
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a možda i brižnu pažnju
02:42
of a nurse.
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bolničarke.
02:44
Doctors and medicine
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Lekari i medicina
02:48
made no difference at all.
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nisu bili od pomoći.
02:50
That didn't seem to prevent the doctors
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To izgleda lekare nije sprečilo
02:52
from being frantically busy in their days,
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da budu izbezumljeno zaposleni u svom poslu,
02:54
as he explained.
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kako je objasnio.
02:56
What they were trying to do
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Pokušavali su da prepoznaju
02:58
was figure out whether you might have one of the diagnoses
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da li možda imate jednu od dijagnoza
03:01
for which they could do something.
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za koju su mogli da učine nešto.
03:04
And there were a few.
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Bilo ih je nekoliko.
03:06
You might have a lobar pneumonia, for example,
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Možda imate lobusnu upalu pluća, na primer,
03:09
and they could give you an antiserum,
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i mogli su vam dati antiserum,
03:11
an injection of rabid antibodies
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inekciju s antitelima besnila
03:15
to the bacterium streptococcus,
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protiv bakterija streptokoka,
03:18
if the intern sub-typed it correctly.
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ako je pripravnik to ispravno upisao.
03:22
If you had an acute congestive heart failure,
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Ako ste imali akutnu srčanu insufienciju,
03:25
they could bleed a pint of blood from you
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mogli su da vam puste pola litre krvi
03:28
by opening up an arm vein,
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otvaranjem vene na ruci,
03:31
giving you a crude leaf preparation of digitalis
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dajući vam preparat od sirovog lista digitalisa
03:34
and then giving you oxygen by tent.
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i onda kiseonik, kiseoničkim šatorom.
03:39
If you had early signs of paralysis
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Ako su postojali rani znaci paralize,
03:41
and you were really good at asking personal questions,
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a bili ste jako dobri u postavljanju intimnih pitanja
03:44
you might figure out
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mogli ste da pronađete
03:46
that this paralysis someone has is from syphilis,
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da je uzrok te paralize sifilis,
03:49
in which case you could give this nice concoction
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u kom slučaju biste mogli da date ovu lepu mešavinu
03:52
of mercury and arsenic --
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žive i arsena -
03:56
as long as you didn't overdose them and kill them.
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sve dok ih ne predozirate i ubijete.
04:01
Beyond these sorts of things,
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Osim tih stvari,
04:03
a medical doctor didn't have a lot that they could do.
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lekari nisu mogli mnogo da urade.
04:08
This was when the core structure of medicine
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Tada je stvoreno
04:10
was created --
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jezgro medicine -
04:12
what it meant to be good at what we did
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šta je tada značilo biti dobar u svom radu
04:15
and how we wanted to build medicine to be.
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i kakvu medicinu smo želeli da izgradimo.
04:17
It was at a time
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Bilo je to u vreme
04:19
when what was known you could know,
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kada ste ono što je bilo poznato, mogli da znate,
04:21
you could hold it all in your head, and you could do it all.
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da sve držite u glavi i da sve uradite.
04:24
If you had a prescription pad,
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Ako ste imali formular za recept,
04:26
if you had a nurse,
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medicinsku sestru,
04:28
if you had a hospital
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bolnicu
04:30
that would give you a place to convalesce, maybe some basic tools,
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kao mesto za oporavak, možda neke osnovne instrumente,
04:33
you really could do it all.
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mogli ste da uradite sve.
04:35
You set the fracture, you drew the blood,
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Popravili ste prelom, pustili krv,
04:38
you spun the blood,
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centrifugirali krv,
04:40
looked at it under the microscope,
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pogledali je pod mikroskopom,
04:42
you plated the culture, you injected the antiserum.
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zasejali kulturu, ubrizgali antiserum.
04:45
This was a life as a craftsman.
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To je bio život nalik zanatlijskom.
04:50
As a result, we built it around
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Rezultat je bio da smo to izgradili
04:53
a culture and set of values
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oko kulture i sklopa vrednosti
04:55
that said what you were good at
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koje su govorile da si bio dobar
04:58
was being daring,
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u tome što si odvažan,
05:00
at being courageous,
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hrabar,
05:02
at being independent and self-sufficient.
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nezavisan i samodovoljan.
05:06
Autonomy was our highest value.
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Samostalnost je bila naša najveća vrednost.
05:12
Go a couple generations forward
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Pomaknimo se par generacija napred
05:14
to where we are, though,
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do današnjeg vremena
05:16
and it looks like a completely different world.
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u sasvim drugačiji svet.
05:18
We have now found treatments
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Pronašli smo terapije
05:21
for nearly all of the tens of thousands of conditions
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za skoro sve od desetina hiljada bolesti
05:25
that a human being can have.
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koje ljudsko biće može da ima.
05:27
We can't cure it all.
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Ne možemo ih sve izlečiti.
05:29
We can't guarantee that everybody will live a long and healthy life.
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Ne možemo da garantujemo da će svi imati dug i zdrav život,
05:32
But we can make it possible
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ali ga možemo omogućiti
05:34
for most.
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većini.
05:37
But what does it take?
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Šta je za to potrebno?
05:39
Well, we've now discovered
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Do sada smo pronašli
05:41
4,000 medical and surgical procedures.
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4.000 medicinskih i hirurških postupaka.
05:45
We've discovered 6,000 drugs
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Pronašli smo 6000 lekova
05:48
that I'm now licensed to prescribe.
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koje sada ovlašćeno mogu da propisujem.
05:51
And we're trying to deploy this capability,
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Pokušavamo te mogućnosti da primenimo
05:53
town by town,
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u svakom gradu,
05:55
to every person alive --
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na svakoj živoj osobi -
05:59
in our own country,
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u našoj zemlji,
06:01
let alone around the world.
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da i ne spominjem svet.
06:03
And we've reached the point where we've realized,
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Došli smo do tačke u kojoj smo shvatili,
06:06
as doctors,
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kao lekari,
06:08
we can't know it all.
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da ne možemo znati sve.
06:10
We can't do it all
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Ne možemo učiniti sve
06:13
by ourselves.
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sami.
06:15
There was a study where they looked
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U jednom istraživanju su posmatrali
06:17
at how many clinicians it took to take care of you
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koliko se kliničara brine o vama
06:19
if you came into a hospital,
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ako ste došli u bolnicu,
06:21
as it changed over time.
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jer se to vremenom promenilo.
06:23
And in the year 1970,
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U 1970. godini,
06:25
it took just over two full-time equivalents of clinicians.
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bilo je potrebno nešto više od dva stalna kliničara.
06:28
That is to say,
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To govori
06:30
it took basically the nursing time
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da je vremenski preovladavala bolnička nega
06:33
and then just a little bit of time for a doctor
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uz nešto malo učešća lekara
06:35
who more or less checked in on you
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koji je uglavnom obavljao kontrolu
06:37
once a day.
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jednom dnevno.
06:39
By the end of the 20th century,
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Krajem 20. veka,
06:42
it had become more than 15 clinicians
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to je preraslo u više od 15 kliničara
06:45
for the same typical hospital patient --
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za istog tipičnog pacijenta u bolnici -
06:48
specialists, physical therapists,
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specijalisti, fizioterapeuti,
06:51
the nurses.
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sestre.
06:54
We're all specialists now,
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Svi smo danas specijalisti,
06:56
even the primary care physicians.
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čak i lekari opšte prakse.
06:58
Everyone just has
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Svako ima samo
07:00
a piece of the care.
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deo nege.
07:03
But holding onto that structure we built
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Ali držeći se čvrsto te strukture koju smo izgradili
07:05
around the daring, independence,
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oko smelosti, nezavisnosti,
07:07
self-sufficiency
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samodovoljnosti
07:09
of each of those people
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svih tih ljudi,
07:12
has become a disaster.
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postalo je katastrofa.
07:14
We have trained, hired and rewarded people
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Obučili smo, zaposlili i nagradili ljude
07:18
to be cowboys.
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da budu kauboji,
07:21
But it's pit crews that we need,
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a trebaju nam pit posade
07:24
pit crews for patients.
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za pacijente.
07:26
There's evidence all around us:
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Svuda oko nas su dokazi:
07:28
40 percent of our coronary artery disease patients
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40% koronarnih pacijenata
07:31
in our communities
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u našim zajednicama
07:33
receive incomplete or inappropriate care.
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dobijaju nepotpunu ili neodgovarajuću negu.
07:37
60 percent
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60%
07:39
of our asthma, stroke patients
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naših astmatičara, bolesnika s moždanim udarom
07:42
receive incomplete or inappropriate care.
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dobija nepotpunu ili neadekvatnu negu.
07:46
Two million people come into hospitals
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Dva miliona ljudi koji dođu u bolnice
07:49
and pick up an infection
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pokupe neku infekciju
07:51
they didn't have
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koju nisu imali
07:53
because someone failed to follow
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zato što neko nije uspeo da prati
07:56
the basic practices of hygiene.
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osnovna pravila higijene.
07:59
Our experience
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Kao ljudi koji se razboljevamo
08:01
as people who get sick,
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i trebamo pomoć drugih ljudi,
08:03
need help from other people,
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naše iskustvo je
08:05
is that we have amazing clinicians
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da imamo neverovatne kliničare
08:08
that we can turn to --
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kojima se možemo obratiti -
08:10
hardworking, incredibly well-trained and very smart --
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radne, neverovatno dobro obučene i vrlo pametne -
08:13
that we have access to incredible technologies
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da imamo pristup neverovatnim tehnologijama
08:16
that give us great hope,
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koje nam daju veliku nadu,
08:18
but little sense
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ali premalo smisla
08:20
that it consistently all comes together for you
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za doslednu primenu svega toga zajedno
08:24
from start to finish
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od početka do kraja
08:27
in a successful way.
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na uspešan način.
08:30
There's another sign
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Postoji još jedan znak
08:32
that we need pit crews,
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da su nam potrebne pit posade,
08:34
and that's the unmanageable cost
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a to su nesavladivi troškovi
08:37
of our care.
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naše nege.
08:40
Now we in medicine, I think,
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Mislim da smo u medicini
08:42
are baffled by this question of cost.
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zapanjeni troškovima.
08:44
We want to say, "This is just the way it is.
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Želimo reći: "To je tako.
08:48
This is just what medicine requires."
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To medicina zahteva."
08:50
When you go from a world
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Kad pređete iz sveta
08:52
where you treated arthritis with aspirin,
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u kome se artritis lečio aspirinom,
08:55
that mostly didn't do the job,
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koji većinom nije delovao,
08:58
to one where, if it gets bad enough,
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u svet u kome, pri pogoršanju,
09:00
we can do a hip replacement, a knee replacement
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možemo da zamenimo kuk, koleno,
09:02
that gives you years, maybe decades,
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što vam pruža godine, možda i decenije
09:05
without disability,
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bez invaliditeta,
09:07
a dramatic change,
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to je dramatična promena.
09:09
well is it any surprise
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Da li uopšte iznenađuje
09:11
that that $40,000 hip replacement
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da je 40.000 $ za zamenu kuka
09:14
replacing the 10-cent aspirin
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umesto 10 centi za aspirin
09:16
is more expensive?
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skuplje?
09:18
It's just the way it is.
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To je tako.
09:21
But I think we're ignoring certain facts
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No, mislim da zanemarujemo određene činjenice
09:23
that tell us something about what we can do.
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koje nam ponešto govore o tome šta možemo da uradimo.
09:28
As we've looked at the data
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Kad smo pogledali podatke
09:30
about the results that have come
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o novijim rezultatima
09:33
as the complexity has increased,
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kako je složenost rasla,
09:35
we found
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pronašli smo
09:37
that the most expensive care
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da nije najskuplja nega
09:39
is not necessarily the best care.
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nužno i najbolja.
09:42
And vice versa,
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I obrnuto,
09:44
the best care
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najbolja nega
09:46
often turns out to be the least expensive --
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često ispadne najjeftinija -
09:49
has fewer complications,
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ima manje komplikacija,
09:52
the people get more efficient at what they do.
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ljudi u svom poslu postanu efikasniji.
09:55
And what that means
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A to znači
09:57
is there's hope.
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da ima nade.
10:00
Because [if] to have the best results,
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Jer ako je za najbolje rezultate,
10:03
you really needed the most expensive care
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stvarno potrebna najskuplja nega
10:06
in the country, or in the world,
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u zemlji ili u svetu,
10:08
well then we really would be talking about rationing
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onda bismo stvarno govorili o racionalizaciji
10:11
who we're going to cut off from Medicare.
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u smislu kome ćemo uskratiti pružanje medicinske nege.
10:15
That would be really our only choice.
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To bi nam zaista bio jedini izbor.
10:19
But when we look at the positive deviants --
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No, kada pogledamo pozitivna odstupanja -
10:21
the ones who are getting the best results
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onih koji dobijaju najbolje rezultate
10:24
at the lowest costs --
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po najnižim troškovima -
10:26
we find the ones that look the most like systems
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pronalazimo da su slučajevi najviše nalik sistemima
10:29
are the most successful.
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najuspešniji.
10:31
That is to say, they found ways
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Naime, našli su načine
10:34
to get all of the different pieces,
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da sve različite delove,
10:36
all of the different components,
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svih različitih komponenti,
10:38
to come together into a whole.
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sastave u celinu.
10:41
Having great components is not enough,
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Imati sjajne delove nije dovoljno,
10:44
and yet we've been obsessed in medicine with components.
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a ipak smo u medicini bili opsednuti s komponentama.
10:48
We want the best drugs, the best technologies,
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Želimo najbolje lekove, najbolje tehnologije,
10:51
the best specialists,
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najbolje specijaliste,
10:54
but we don't think too much
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ali ne razmišljamo previše
10:56
about how it all comes together.
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o tome kako to deluje zajedno.
10:59
It's a terrible design strategy actually.
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To je u stvari očajna dizajnerska strategija.
11:03
There's a famous thought experiment
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Postoji poznati misaoni eksperiment,
11:06
that touches exactly on this
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koji govori upravo o tome
11:08
that said, what if you built a car
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šta se dešava ako sastavite
11:10
from the very best car parts?
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automobil od najboljih delova?
11:13
Well it would lead you to put in Porsche brakes,
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Recimo da stavite Poršeove kočnice,
11:16
a Ferrari engine,
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Ferarijev motor,
11:18
a Volvo body, a BMW chassis.
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Volvovu karoseriju, BMW-ovu šasiju.
11:21
And you put it all together and what do you get?
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Spojite sve to i šta dobijete?
11:24
A very expensive pile of junk that does not go anywhere.
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Vrlo skupu hrpu smeća koja ne može da se vozi.
11:28
And that is what medicine can feel like sometimes.
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Tako medicina ponekad deluje.
11:33
It's not a system.
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To nije sistem.
11:36
Now a system, however,
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Međutim, sistem,
11:38
when things start to come together,
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kada se stvari počnu objedinjavati,
11:41
you realize it has certain skills
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pokazuje određena umeća
11:44
for acting and looking that way.
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u svom delovanju.
11:47
Skill number one
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Umeće broj jedan
11:49
is the ability to recognize success
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je sposobnost da prepozna uspeh
11:51
and the ability to recognize failure.
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i neuspeh.
11:54
When you are a specialist,
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Kada ste specijalista,
11:56
you can't see the end result very well.
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ne možete da vidite krajnji rezultat vrlo dobro.
11:59
You have to become really interested in data,
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Morate biti zaista zainteresovani za podatke,
12:02
unsexy as that sounds.
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što baš nije privlačno.
12:04
One of my colleagues is a surgeon in Cedar Rapids, Iowa,
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Jedan moj kolega, hirurg u Sidar Rapidsu u Ajovi,
12:07
and he got interested in the question of,
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se zainteresovao
12:11
well how many CT scans did they do
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koliko je CT skeniranja urađeno
12:13
for their community in Cedar Rapids?
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za zajednicu u Sidar Rapidsu?
12:15
He got interested in this
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Zainteresovao se zato
12:17
because there had been government reports,
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što su u vladinim izveštajima,
12:19
newspaper reports, journal articles
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u novinama i člancima u časopisima
12:21
saying that there had been too many CT scans done.
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navodili da je bilo previše CT skeniranja.
12:24
He didn't see it in his own patients.
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Nije to video kod svojih pacijenata.
12:28
And so he asked the question, "How many did we do?"
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Hteo je da dobije podatke, pa je postavio pitanje:
12:30
and he wanted to get the data.
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"Koliko smo ih napravili?"
12:32
It took him three months.
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Trebalo mu je tri meseca.
12:34
No one had asked this question in his community before.
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Niko u zajednici nije postavio to pitanje ranije.
12:37
And what he found was that,
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Pronašao je da je
12:39
for the 300,000 people in their community,
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za 300.000 ljudi u zajednici,
12:41
in the previous year
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prethodne godine
12:43
they had done 52,000 CT scans.
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napravljeno 52.000 CT skeniranja.
12:48
They had found a problem.
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Pronašli su problem.
12:51
Which brings us to skill number two a system has.
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To nas dovodi do drugog umeća koje ima sistem.
12:56
Skill one, find where your failures are.
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Prvo umeće je pronaći kvarove.
12:59
Skill two is devise solutions.
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Drugo je osmisliti rešenja.
13:03
I got interested in this
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Zainteresovao sam se za to
13:05
when the World Health Organization came to my team
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kada je Svetska zdravstvena organizacija zatražila
13:07
asking if we could help with a project
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od mog tima da pomognemo projektu
13:09
to reduce deaths in surgery.
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u smanjivanju smrtnosti u hirurgiji.
13:11
The volume of surgery had spread
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Količina operacija se širom sveta
13:13
around the world,
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proširila,
13:15
but the safety of surgery
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ali ne i njihova
13:17
had not.
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bezopasnost.
13:19
Now our usual tactics for tackling problems like these
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Naše uobičajene taktike za rešavanje takvih problema
13:22
are to do more training,
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su povećavanje obuke,
13:24
give people more specialization
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dati ljudima više specijalizacije
13:27
or bring in more technology.
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ili uvesti više tehnologije.
13:30
Well in surgery, you couldn't have people who are more specialized
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U hirurgiji, ne možete imati specijalizovanije
13:33
and you couldn't have people who are better trained.
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i obučenije ljude,
13:36
And yet we see unconscionable levels
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a ipak vidimo nesavesne slučajeve
13:39
of death, disability
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smrti, invalidnosti
13:43
that could be avoided.
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koje bi se mogle izbeći.
13:45
And so we looked at what other high-risk industries do.
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Obratili smo se drugim visokorizičnim industrijama.
13:47
We looked at skyscraper construction,
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Pregledali smo gradnju nebodera,
13:49
we looked at the aviation world,
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vazduhoplovni svet
13:52
and we found
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i pronašli smo
13:54
that they have technology, they have training,
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da osim tehnologije i obuke,
13:56
and then they have one other thing:
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imaju još jednu stvar:
13:59
They have checklists.
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kontrolne liste.
14:02
I did not expect
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Nisam očekivao
14:04
to be spending a significant part
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da ću kao harvardski hirurg
14:06
of my time as a Harvard surgeon
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provoditi značajan deo svog vremena
14:08
worrying about checklists.
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brinući se o kontrolnim listama.
14:11
And yet, what we found
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No ipak smo pronašli
14:13
were that these were tools
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da su to načini
14:16
to help make experts better.
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koji pomažu boljem delovanju stručnjaka.
14:19
We got the lead safety engineer for Boeing to help us.
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Pomoć smo potražili od Boingovog glavnog inženjera za sigurnost.
14:23
Could we design a checklist for surgery?
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Da li bismo mogli da napravimo kontrolnu listu za operaciju?
14:26
Not for the lowest people on the totem pole,
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Ne za najniže u hijerarhiji,
14:28
but for the folks
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već za ljude
14:30
who were all the way around the chain,
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koji su u celom lancu,
14:32
the entire team including the surgeons.
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za ceo tim, uključujući hirurge.
14:34
And what they taught us
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Naučili su nas
14:36
was that designing a checklist
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da je pravljenje kontrolne liste
14:38
to help people handle complexity
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za pomoć ljudima pri savladavanju složenosti
14:40
actually involves more difficulty than I had understood.
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zapravo teže nego što sam mislio.
14:43
You have to think about things
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Morate razmišljati o stvarima
14:45
like pause points.
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kao što su pauze.
14:47
You need to identify the moments in a process
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Morate prepoznati trenutke u procesu
14:50
when you can actually catch a problem before it's a danger
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pre nego što problem postane opasan
14:52
and do something about it.
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i kada se još može nešto učiniti.
14:54
You have to identify
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Morate prepoznati
14:56
that this is a before-takeoff checklist.
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da je to kontrolna lista pre poletanja.
14:59
And then you need to focus on the killer items.
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Zatim se morate usredotočiti na smrtonosne stvari.
15:02
An aviation checklist,
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Vazduhoplovna kontrolna lista,
15:04
like this one for a single-engine plane,
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kao ova za avion s jednim motorom,
15:06
isn't a recipe for how to fly a plane,
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nije recept za upravljanje avionom,
15:08
it's a reminder of the key things
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već je podsetnik za ključne stvari
15:10
that get forgotten or missed
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koje se zaborave ili propuste
15:13
if they're not checked.
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ako se ne provere.
15:15
So we did this.
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To smo uradili.
15:17
We created a 19-item two-minute checklist
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Sastavili smo dvominutnu kontrolnu listu sa 19 stavki
15:20
for surgical teams.
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za hirurške ekipe.
15:22
We had the pause points
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Pauze smo dali
15:24
immediately before anesthesia is given,
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neposredno pre anestezije,
15:27
immediately before the knife hits the skin,
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neposredno pre upotrebe noža
15:30
immediately before the patient leaves the room.
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i neposredno pre nego što pacijent napusti prostoriju.
15:33
And we had a mix of dumb stuff on there --
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Dobili smo mešavinu nezanimljivih stvari -
15:36
making sure an antibiotic is given in the right time frame
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proveru da se antibiotik daje u pravom vremenskom okviru,
15:39
because that cuts the infection rate by half --
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jer to prepolovi stopu infekcije -
15:41
and then interesting stuff,
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i zanimljivih stvari,
15:43
because you can't make a recipe for something as complicated as surgery.
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jer ne možete napraviti recept za nešto tako složeno kao operacija.
15:46
Instead, you can make a recipe
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Umesto toga, možete napraviti recept
15:48
for how to have a team that's prepared for the unexpected.
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za to kako imati ekipu pripremljenu za neočekivano.
15:51
And we had items like making sure everyone in the room
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Imali smo stavke kao što je kontrola da li su se svi u sobi
15:54
had introduced themselves by name at the start of the day,
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predstavili po imenu na početku dana,
15:57
because you get half a dozen people or more
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jer imate pola tuceta ili više ljudi
15:59
who are sometimes coming together as a team
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koji su ponekad zajedno kao ekipa
16:02
for the very first time that day that you're coming in.
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po prvi put toga dana kada se sami priključujete.
16:05
We implemented this checklist
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Sproveli smo ovu kontrolnu listu
16:07
in eight hospitals around the world,
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u osam bolnica širom sveta,
16:10
deliberately in places from rural Tanzania
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namerno u mestima od ruralne Tanzanije
16:12
to the University of Washington in Seattle.
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do Univerziteta Vašington u Sijetlu.
16:15
We found that after they adopted it
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Pronašli smo da su se, posle prihvatanja liste,
16:18
the complication rates fell
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stope komplikacija smanjile
16:20
35 percent.
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za 35%.
16:22
It fell in every hospital it went into.
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Smanjile su se u svakoj bolnici u kojoj su je uveli.
16:25
The death rates fell
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Stope smrtnosti su se smanjile
16:27
47 percent.
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za 47%.
16:30
This was bigger than a drug.
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To je više od smanjivanja lekovima.
16:32
(Applause)
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(Aplauz)
16:38
And that brings us
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I to nas dovodi
16:40
to skill number three,
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do trećeg umeća,
16:43
the ability to implement this,
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mogućnosti sprovođenja liste,
16:45
to get colleagues across the entire chain
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da bi kolege u čitavom lancu
16:48
to actually do these things.
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zaista uradile te stvari,
16:51
And it's been slow to spread.
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a ono se sporo širi.
16:53
This is not yet our norm in surgery --
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To još nije naš standard u hirurgiji -
16:57
let alone making checklists
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da i ne spominjem pravljenje kontrolnih lista
16:59
to go onto childbirth and other areas.
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za porođaje i druga područja.
17:02
There's a deep resistance
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Postoji dubok otpor
17:04
because using these tools
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jer nas korišćenje takvog načina
17:06
forces us to confront
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prisiljava da se suočimo sa tim
17:08
that we're not a system,
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da nismo sistem,
17:10
forces us to behave with a different set of values.
387
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primorava nas da se nosimo s različitim vrednostima.
17:13
Just using a checklist
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Samo korišćenje kontrolne liste
17:15
requires you to embrace different values from the ones we've had,
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zahteva prihvatanje različitih vrednosti od dosadašnjih,
17:18
like humility,
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kao što je poniznost,
17:22
discipline,
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disciplina,
17:25
teamwork.
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timski rad.
17:27
This is the opposite of what we were built on:
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Suprotno onom na čemu smo izgrađeni:
17:30
independence, self-sufficiency,
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samostalnosti, samodovoljnosti,
17:32
autonomy.
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autonomiji.
17:35
I met an actual cowboy, by the way.
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Upoznao sam pravog kauboja.
17:38
I asked him, what was it like
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Pitao sam ga, kako je
17:41
to actually herd a thousand cattle
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goniti stado od hiljadu goveda
17:43
across hundreds of miles?
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stotinama kilometara?
17:45
How did you do that?
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Kako se to radi?
17:47
And he said, "We have the cowboys stationed at distinct places all around."
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Rekao je: "Imamo kauboje stacionirane u okolnim udaljenim mestima."
17:50
They communicate electronically constantly,
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Oni stalno elektronski komuniciraju,
17:53
and they have protocols and checklists
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imaju protokole i kontrolne liste
17:55
for how they handle everything --
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kako da se late svega -
17:57
(Laughter)
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(Smeh)
17:59
-- from bad weather
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- od nevremena
18:01
to emergencies or inoculations for the cattle.
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do vanrednih stanja ili vakcina za stoku.
18:04
Even the cowboys are pit crews now.
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Čak su i kauboji sada pit posade.
18:08
And it seemed like time
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Čini se da je vreme
18:10
that we become that way ourselves.
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da i mi postanemo takvi.
18:12
Making systems work
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Stvaranje sistema koji deluju
18:14
is the great task of my generation
412
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je velik zadatak moje generacije
18:17
of physicians and scientists.
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lekara i naučnika.
18:19
But I would go further and say
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No, otišao bih dalje i rekao
18:21
that making systems work,
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da je stvaranje sistema koji deluju,
18:23
whether in health care, education,
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bilo u zdravstvu, obrazovanju,
18:25
climate change,
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pri klimatskim promenama,
18:27
making a pathway out of poverty,
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pri stvaranju puta izlaska iz siromaštva,
18:29
is the great task of our generation as a whole.
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velik zadatak naše generacije u celini.
18:33
In every field, knowledge has exploded,
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Na svim poljima je znanje eksplodiralo,
18:36
but it has brought complexity,
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ali je donelo složenost
18:38
it has brought specialization.
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i specijalizaciju.
18:41
And we've come to a place where we have no choice
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Došli smo do tačke na kojoj nemamo izbora
18:43
but to recognize,
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osim da prepoznamo,
18:45
as individualistic as we want to be,
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individualni kakvi želimo da smo,
18:48
complexity requires
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da složenost zahteva
18:51
group success.
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grupni uspeh.
18:53
We all need to be pit crews now.
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Svi moramo da smo pit posade danas.
18:57
Thank you.
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Hvala.
18:59
(Applause)
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(Aplauz)
About this website

This site will introduce you to YouTube videos that are useful for learning English. You will see English lessons taught by top-notch teachers from around the world. Double-click on the English subtitles displayed on each video page to play the video from there. The subtitles scroll in sync with the video playback. If you have any comments or requests, please contact us using this contact form.

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