Lisa Gansky: The future of business is the "mesh"

37,630 views ใƒป 2011-02-18

TED


ืื ื ืœื—ืฅ ืคืขืžื™ื™ื ืขืœ ื”ื›ืชื•ื‘ื™ื•ืช ื‘ืื ื’ืœื™ืช ืœืžื˜ื” ื›ื“ื™ ืœื”ืคืขื™ืœ ืืช ื”ืกืจื˜ื•ืŸ.

ืžืชืจื’ื: Chen Harel ืžื‘ืงืจ: Sigal Tifferet
00:15
I'm speaking to you about what I call the "mesh."
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ืื ื™ ืื“ื‘ืจ ืขืœ ืžื” ืฉืื ื™ ืงื•ืจืืช "mesh" (ืฉื™ืชื•ืคื™ื•ืช).
00:17
It's essentially a fundamental shift
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ื–ื”ื• ืฉื™ื ื•ื™ ืžืฉืžืขื•ืชื™
00:20
in our relationship with stuff, with the things in our lives.
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ื‘ืžืขืจื›ืช ื”ื™ื—ืกื™ื ืฉืœื ื• ืขื ื”ื“ื‘ืจื™ื ื‘ื—ื™ื™ื ื•.
00:23
And it's starting to look at --
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ื•ื–ื” ืžืชื—ื™ืœ ืœื”ื™ืจืื•ืช,
00:26
not always and not for everything --
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ืขืœ ืืฃ ืฉืœื ืชืžื™ื“ ื•ืœื ืœื›ื•ืœื,
00:28
but in certain moments of time,
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ืืš ื‘ื ืงื•ื“ื•ืช ืžืกื•ื™ืžื•ืช ื‘ื–ืžืŸ,
00:30
access to certain kinds of goods and service
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ื’ื™ืฉื” ืœืžืกืคืจ ืกื—ื•ืจื•ืช ื•ืฉื™ืจื•ืชื™ื
00:33
will trump ownership of them.
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ืชื’ืจื•ืจ ื‘ืขืœื•ืช ืขืœื™ื”ื.
00:35
And so it's the pursuit of better things,
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ื•ืœื›ืŸ ื–ื”ื• ื”ืžืจื“ืฃ ืื—ืจื™ ื“ื‘ืจื™ื ื˜ื•ื‘ื™ื
00:37
easily shared.
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ืฉืงืœ ืœื—ืœื•ืง ืื•ืชื.
00:39
And we come from a long tradition of sharing.
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ืœืื“ื ื”ื™ืกื˜ื•ืจื™ื” ืืจื•ื›ื” ืฉืœ ืฉื™ืชื•ืฃ.
00:41
We've shared transportation.
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ืฉื™ืชืคื ื• ืชื—ื‘ื•ืจื”.
00:43
We've shared wine and food
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ืฉื™ืชืคื ื• ืื•ื›ืœ ื•ืฉืชื™ื”,
00:46
and other sorts of fabulous experiences
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ืฉื™ืชืคื ื• ื—ื•ื•ื™ื•ืช ื ื”ื“ืจื•ืช
00:49
in coffee bars in Amsterdam.
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ื‘ืงื•ืคื™-ืฉื•ืคืก (ื‘ืชื™ ืงืคื” ืœืžืจื™ื—ื•ืื ื”) ื‘ืืžืกื˜ืจื“ื.
00:52
We've also shared other sorts of entertainment --
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ืฉื™ืชืคื ื• ืฆื•ืจื•ืช ื ื•ืกืคื•ืช ืฉืœ ื‘ื™ื“ื•ืจ:
00:55
sports arenas, public parks,
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ืื™ืฆื˜ื“ื™ื•ื ื™ื, ืคืืจืงื™ื,
00:57
concert halls, libraries,
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ืื•ืœืžื•ืช ืงื•ื ืฆืจื˜, ืกืคืจื™ื•ืช,
00:59
universities.
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ืื•ื ื™ื‘ืจืกื™ื˜ืื•ืช.
01:01
All these things are share-platforms,
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ื›ืœ ืืœื• ืคืœื˜ืคื•ืจืžื•ืช ืฉื™ืชื•ืฃ
01:03
but sharing ultimately starts and ends
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ืืš ืฉื™ืชื•ืฃ ืžืชื—ื™ืœ ื•ื ื’ืžืจ
01:06
with what I refer to
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ืขื ืžื” ืฉืื ื™ ืžืชื›ื•ื•ื ืช
01:08
as the "mother of all share-platforms."
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ืึตื ื›ืœ ืคืœื˜ืคื•ืจืžื•ืช ื”ืฉื™ืชื•ืฃ.
01:10
And as I think about the mesh
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ื›ืฉืื ื™ ื—ื•ืฉื‘ืช ืขืœ ื”ืฉื™ืชื•ืคื™ื•ืช ื”ื–ื•
01:12
and I think about, well, what's driving it,
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ื•ืื ื™ ื—ื•ืฉื‘ืช ืขืœ ืžื” ืฉืžื ื™ืข ืื•ืชื”
01:14
how come it's happening now,
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ื•ืœืžื” ื“ื•ื•ืงื ืขื›ืฉื™ื•?
01:16
I think there's a number of vectors
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ืื ื™ ื—ื•ืฉื‘ืช ืขืœ ืžืกืคืจ ื›ื™ื•ื•ื ื™ื
01:18
that I want to give you as background.
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ืฉืื ื™ ืืชืŸ ื›ืจืงืข.
01:20
One is the recession --
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ื”ืจืืฉื•ืŸ ื”ื•ื ื”ืžื™ืชื•ืŸ.
01:22
that the recession has caused us
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ื”ืžื™ืชื•ืŸ ื’ืจื ืœื ื•
01:24
to rethink our relationship
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ืœื—ืฉื•ื‘ ืžื—ื“ืฉ ืขืœ ืžืขืจื›ื•ืช ื”ื™ื—ืกื™ื
01:26
with the things in our lives relative to the value --
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ืขื ื”ื“ื‘ืจื™ื ื‘ื—ื™ื™ื ื•, ื™ื—ืกื™ืช ืœืขืจื›ื.
01:28
so starting to align the value
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ื›ืฉืžืชื—ื™ืœื™ื ืœืืžื•ื“ ืืช ื”ืขืจืš
01:30
with the true cost.
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ืขื ื”ืžื—ื™ืจ ื”ืืžื™ืชื™.
01:32
Secondly, population growth
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ืฉื ื™ืช - ื’ื™ื“ื•ืœ ืื•ื›ืœื•ืกื™ืŸ
01:35
and density into cities.
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ื•ืฆืคื™ืคื•ืช ื”ืขืจื™ื.
01:37
More people, smaller spaces,
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ื™ื•ืชืจ ืื ืฉื™ื, ืคื—ื•ืช ืžืงื•ื,
01:39
less stuff.
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ืคื—ื•ืช ื—ืคืฆื™ื.
01:41
Climate change:
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ืฉื™ื ื•ื™ื™ ืืงืœื™ื.
01:43
we're trying to reduce the stress
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ืื ื• ืžื ืกื™ื ืœืฆืžืฆื ืืช ื”ืžืชื—
01:45
in our personal lives and in our communities
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ื‘ื—ื™ื™ื ื• ื”ืคืจื˜ื™ื™ื ื•ื‘ืงื”ื™ืœื•ืชื™ื ื•
01:47
and on the planet.
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ื•ื‘ืขื•ืœื.
01:49
Also, there's been this recent distrust
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ื‘ื ื•ืกืฃ, ืœืื—ืจื•ื ื” ื™ืฉื ื• ื—ื•ืกืจ ืืžื•ืŸ
01:51
of big brands, global big brands,
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ื‘ืชืื’ื™ื“ื™ ืขื ืง, ื•ืชืื’ื™ื“ื™ื ืจื‘-ืœืื•ืžื™ื™ื
01:54
in a bunch of different industries,
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ื‘ืชืขืฉื™ื•ืช ืžื’ื•ื•ื ื•ืช.
01:56
and that's created an opening.
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ื›ืœ ืืœื• ื™ืฆืจื• ืคืชื—.
01:58
Research is showing here, in the States,
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ืžื—ืงืจื™ื ื‘ืืจื”"ื‘
02:00
and in Canada and Western Europe,
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ื‘ืงื ื“ื” ื•ื‘ืžืขืจื‘ ืื™ืจื•ืคื” ื”ืจืื•
02:02
that most of us are much more open
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ืฉืจื•ื‘ื ื• ื”ืจื‘ื” ื™ื•ืชืจ ืคืชื•ื—ื™ื
02:04
to local companies,
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ืœื—ื‘ืจื•ืช ืžืงื•ืžื™ื•ืช
02:06
or brands that maybe we haven't heard of.
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ืื• ืœืžื•ืชื’ื™ื ื—ื“ืฉื™ื.
02:09
Whereas before, we went with the big brands
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ื‘ืขื‘ืจ, ื”ืœื›ื ื• ืขื ื”ืžื•ืชื’ื™ื ื”ื’ื“ื•ืœื™ื
02:11
that we were sure we trusted.
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ืืฉืจ ื—ืฉื‘ื ื• ืฉืื ื• ื‘ื•ื˜ื—ื™ื ื‘ื”ื.
02:13
And last is that
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ื”ื“ื‘ืจ ื”ืื—ืจื•ืŸ ื”ื•ื
02:15
we're more connected now to more people on the planet
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ืฉืื ื—ื ื• ื™ื•ืชืจ ืžื—ื•ื‘ืจื™ื ื”ื™ื•ื, ืœื™ื•ืชืจ ืื ืฉื™ื
02:18
than ever before --
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ืžืืฉืจ ืื™ ืคืขื -
02:20
except for if you're sitting next to someone.
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ื—ื•ืฅ ืžืœืืœื• ื”ื™ื•ืฉื‘ื™ื ืœืฆื™ื“ื ื•.
02:22
(Laughter)
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(ืฆื—ื•ืง)
02:24
The other thing that's worth considering
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ื”ื“ื‘ืจ ื”ื ื•ืกืฃ ืฉืฉื•ื•ื” ืœืงื—ืช ื‘ื—ืฉื‘ื•ืŸ
02:26
is that we've made a huge investment
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ื”ื•ื ื”ื”ืฉืงืขื” ื”ืขื ืงื™ืช ืฉืขืฉื™ื ื•
02:29
over decades and decades,
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ื‘ืขืฉื•ืจื™ื ื”ืื—ืจื•ื ื™ื,
02:31
and tens of billions of dollars
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ืขืฉืจื•ืช ืžื™ืœื™ืืจื“ื™ ื“ื•ืœืจ
02:33
have gone into this investment
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ื”ืœื›ื• ืœื”ืฉืงืขื” ื–ื•.
02:35
that now is our inheritance.
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ื–ื• ื”ื™ืจื•ืฉื” ืฉืœื ื•.
02:37
It's a physical infrastructure
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ืืœื• ื”ืชืฉืชื™ื•ืช ื”ืคื™ื–ื™ื•ืช
02:39
that allows us to get from point A to point B
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ืฉืžืืคืฉืจื•ืช ืœื ื• ืœื”ื’ื™ืข ืžื ืงื•ื“ื” ื' ืœื‘'
02:41
and move things that way.
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ื•ืœื”ื–ื™ื– ื“ื‘ืจื™ื.
02:43
It's also -- Web and mobile
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ื›ืžื• ื›ืŸ, ื”ืื™ื ื˜ืจื ื˜ ื•ื”ื˜ืœืคื•ื ื™ื ื”ื ื™ื™ื“ื™ื
02:45
allow us to be connected
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ืžืืคืฉืจื™ื ืœื ื• ืœื”ื™ื•ืช ืžื—ื•ื‘ืจื™ื
02:47
and create all kinds of platforms and systems,
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ื•ืœื™ืฆื•ืจ ืคืœื˜ืคื•ืจืžื•ืช ื•ืžืขืจื›ื•ืช.
02:50
and the investment of those technologies
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ื”ื”ืฉืงืขื” ื‘ื˜ื›ื ื•ืœื•ื’ื™ื•ืช ืืœื•,
02:52
and that infrastructure
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ื‘ืชืฉืชื™ื•ืช ืืœื•,
02:54
is really our inheritance.
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ื–ื• ื‘ืขืฆื ื”ื™ืจื•ืฉื” ืฉืœื ื•.
02:56
It allows us to engage
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ื”ื™ื ืžืืคืฉืจืช ืœื ื• ืœืคืขื•ืœ
02:58
in really new and interesting ways.
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ื‘ื“ืจื›ื™ื ื—ื“ืฉื•ืช ื•ืžืขื ื™ื™ื ื•ืช.
03:00
And so for me, a mesh company, the "classic" mesh company,
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ื•ืœื›ืŸ ืขื‘ื•ืจื™, ื—ื‘ืจืช ืฉื™ืชื•ืฃ, ื—ื‘ืจืช ืฉื™ืชื•ืฃ ื˜ื™ืคื•ืกื™ืช
03:03
brings together these three things:
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ืžื‘ื•ืกืกืช ืขืœ ืฉืœื•ืฉืช ื”ืขืงืจื•ื ื•ืช ื”ืืœื•:
03:05
our ability to connect to each other --
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ื™ื›ื•ืœืชื™ื ื• ืœื”ืชื—ื‘ืจ ืื—ื“ ืœืฉื ื™.
03:07
most of us are walking around with these mobile devices
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ืจื•ื‘ื ื• ืžืกืชื•ื‘ื‘ื™ื ืขื ืžื›ืฉื™ืจื™ื ื ื™ื™ื“ื™ื
03:09
that are GPS-enabled and Web-enabled --
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ืฉื™ืฉ ืœื”ื ื’ื ื—ื™ื‘ื•ืจ ืœืื™ื ื˜ืจื ื˜ ื•ื’ื ื—ื™ื‘ื•ืจ ืœื•ื•ื™ื ื™ (GPS).
03:12
allows us to find each other
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ื–ื” ืžืืคืฉืจ ืœื ื• ืœืžืฆื•ื ืื—ื“ ืืช ื”ืฉื ื™
03:14
and find things in time and space.
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ื•ืœืžืฆื•ื ื“ื‘ืจื™ื ื‘ื–ืžืŸ ื•ื‘ืžืจื—ื‘.
03:16
And third is that physical things
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ื”ื“ื‘ืจ ื”ืฉืœื™ืฉื™ ื”ื ื”ื“ื‘ืจื™ื ื”ืคื™ื–ื™ื™ื
03:18
are readable on a map --
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ื“ื‘ืจื™ื ืฉื ื™ืชืŸ ืœืงืจื•ื ื‘ืžืคื”
03:20
so restaurants, a variety of venues,
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ืœื“ื•ื’ืžื: ืžืกืขื“ื•ืช, ืื™ืจื•ืขื™ื,
03:23
but also with GPS and other technology
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ืืš ื’ื ื‘ืขื–ืจืช ื—ื™ื‘ื•ืจ ืœื•ื•ื™ื ื™ ื•ื˜ื›ื ื•ืœื•ื’ื™ื•ืช ื ื•ืกืคื•ืช
03:25
like RFID
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ื›ื’ื•ืŸ RFID (ื–ื™ื”ื•ื™ ื‘ืืžืฆืขื•ืช ื’ืœื™ ืจื“ื™ื•)
03:27
and it continues to expand beyond that,
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ื•ื–ื” ืžืžืฉื™ืš ืœื”ืชืจื—ื‘ ื’ื ืžืขื‘ืจ.
03:29
we can also track things that are moving,
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ืื ื• ื™ื›ื•ืœื™ื ืœืขืงื•ื‘ ืื—ืจื™ ื“ื‘ืจื™ื ื–ื–ื™ื
03:31
like a car, a taxicab, a transit system,
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ืœืžืฉืœ: ืžื›ื•ื ื™ืช, ืžื•ื ื™ืช, ืชื—ื‘ื•ืจื” ืฆื™ื‘ื•ืจื™ืช,
03:34
a box that's moving through time and space.
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ืงื•ืคืกื” ื”ื–ื–ื” ื‘ืžืจื—ื‘ ื•ื‘ื–ืžืŸ.
03:36
And so that sets up
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ื›ืœ ื–ืืช ืžื›ื™ืŸ ืืช ื”ืงืจืงืข
03:38
for making access to get goods and services
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ืœื™ืฆื™ืจืช ื’ื™ืฉื” ืœืฉื™ืจื•ืชื™ื ื•ืžื•ืฆืจื™ื
03:41
more convenient and less costly in many cases
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ื™ื•ืชืจ ื ื•ื—ื™ื ื•ื–ื•ืœื™ื ืžื‘ื—ื™ื ื•ืช ืจื‘ื•ืช
03:43
than owning them.
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ืžืืฉืจ ืœืงื ื•ืช ื‘ืขืœื•ืช ืขืœื™ื”ื.
03:45
For example, I want to use Zipcar.
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ืœื“ื•ื’ืžื, ื–ื™ืคืงืืจ (Zipcar).
03:47
How many people here have experienced
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ื›ืžื” ืื ืฉื™ื ื‘ืงื”ืœ ื—ื•ื•
03:49
car-sharing or bike-sharing?
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ืฉื™ืชื•ืฃ ืžื›ื•ื ื™ื•ืช ืื• ืฉื™ืชื•ืฃ ืื•ืคื ื™ื™ื?
03:52
Wow, that's great. Okay, thank you.
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ื•ื•ืื•, ืžื“ื”ื™ื. ืื•ืงื™ื™, ืชื•ื“ื”.
03:54
Basically Zipcar
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ื—ื‘ืจืช ื–ื™ืคืงืืจ ื”ื™ื ื” ื‘ืขืฆื
03:56
is the largest car-sharing company in the world.
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ื—ื‘ืจืช ืฉื™ืชื•ืฃ ื”ืจื›ื‘ื™ื ื”ื’ื“ื•ืœื” ื‘ืขื•ืœื
03:59
They did not invent car-sharing.
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ื”ื ืœื ื”ืžืฆื™ืื• ืืช ืจืขื™ื•ืŸ ืฉื™ืชื•ืฃ ื”ืžื›ื•ื ื™ื•ืช
04:01
Car-sharing was actually invented in Europe.
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ืฉื™ืชื•ืฃ ื–ื” ืœืžืขืฉื” ื”ื•ืžืฆื ื‘ืื™ืจื•ืคื”.
04:03
One of the founders went to Switzerland,
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ืื—ืช ื”ืžื™ื™ืกื“ื•ืช ื‘ื™ืงืจื” ื‘ืฉื•ื•ื™ืฅ
04:05
saw it implemented someplace,
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ืงื™ื‘ืœื” ื”ืฉืจืื” ืžืžื™ืžื•ืฉ ื”ืจืขื™ื•ืŸ,
04:07
said, "Wow, that looks really cool.
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ืืžืจื” ืœืขืฆืžื” "ื•ื•ืื•, ื–ื” ื ืจืื” ืžืžืฉ ืžื’ื ื™ื‘.
04:09
I think we can do that in Cambridge,"
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ืื ื™ ื—ื•ืฉื‘ืช ืฉื–ื” ื™ืฆืœื™ื— ื‘ืงื™ื™ืžื‘ืจื™ื“ื’',"
04:11
brought it to Cambridge
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ื”ื‘ื™ืื” ืืช ื–ื” ืœืงื™ื™ืžื‘ืจื™ื“ื’'
04:13
and they started -- two women --
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ื•ื”ืŸ ื”ื—ืœื• - ืฉืชื™ ื ืฉื™ื -
04:15
Robin Chase being the other person who started it.
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ืจื•ื‘ื™ืŸ ืฆ'ื™ื™ืก ื”ื™ื ื”ืฉื ื™ื”.
04:18
Zipcar got some really important things right.
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ื–ื™ืคืงืืจ ืขืฉืชื” ื›ืžื” ื“ื‘ืจื™ื ื—ืฉื•ื‘ื™ื ืžืฆื•ื™ืŸ.
04:20
First, they really understood
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ื“ื‘ืจ ืจืืฉื•ืŸ, ื”ื ื”ื‘ื™ื ื• ืœื—ืœื•ื˜ื™ืŸ
04:22
that a brand is a voice and a product is a souvenir.
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ืฉืžื•ืชื’ ื”ื™ื ื• ืงื•ืœ ื•ืžื•ืฆืจ ื”ื™ื ื• ืžื–ื›ืจืช.
04:25
And so they were very clever
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ื•ืœื›ืŸ, ื”ื ื‘ื™ืฆืขื• ื‘ืฆื•ืจื” ืžืื“ ื˜ื•ื‘ื”
04:27
about the way that they packaged car-sharing.
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ืืช "ืืจื™ื–ืช" ืฉื™ืชื•ืฃ ื”ืžื›ื•ื ื™ื•ืช.
04:29
They made it sexy. They made it fresh.
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ื”ื ืขืฉื• ืื•ืชื” ืกืงืกื™ืช, ืจืขื ื ื”.
04:31
They made it aspirational.
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ื”ื ื”ืคื›ื• ืื•ืชื” ืœื ื—ืฉืงืช
04:33
If you were a member of the club,
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ืื ื”ื™ื™ืช ื—ื‘ืจ ื‘ืžื•ืขื“ื•ืŸ,
04:35
when you're a member of a club, you're a Zipster.
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ื›ืฉืืชื” ื—ื‘ืจ ื‘ืžื•ืขื“ื•ืŸ, ืืชื” ื–ื™ืคืกื˜ืจ.
04:37
The cars they picked didn't look like ex-cop cars
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ื”ืžื›ื•ื ื™ื•ืช ืฉื”ื ื‘ื—ืจื• ืœื ื ืจืื• ื›ืžื• ื ื™ื™ื“ื•ืช ืœืฉืขื‘ืจ
04:40
that were hollowed out or something.
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ืฉื”ื™ื• ืžืจื•ืคื˜ื•ืช ื•ื›ื“ื•ืžื”.
04:42
They picked these sexy cars.
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ื”ื ื‘ื—ืจื• ืžื›ื•ื ื™ื•ืช ืกืงืกื™ื•ืช.
04:44
They targeted to universities.
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ืงื”ืœ ื”ืžื˜ืจื” ื”ื™ื” ื”ืื•ื ื™ื‘ืจืกื™ื˜ืื•ืช.
04:46
They made sure that the demographic
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ื”ื ื•ื™ื“ืื• ืฉื”ื“ืžื•ื’ืจืคื™ื”
04:48
for who they were targeting and the car was all matching.
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ืฉืืœื™ื” ื”ื ื›ื™ื•ื•ื ื• ื•ื”ืžื›ื•ื ื™ื•ืช ื”ืชืื™ืžื•.
04:51
It was a very nice experience,
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ืขืกืงืช ื”ื—ื‘ื™ืœื” ื”ื™ื™ืชื” ื˜ื•ื‘ื”.
04:53
and the cars were clean and reliable, and it all worked.
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ื”ืžื›ื•ื ื™ื•ืช ื”ื™ื• ืืžื™ื ื•ืช, ื ืงื™ื•ืช, ื•ื”ื›ืœ ืขื‘ื“.
04:55
And so from a branding perspective, they got a lot right.
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ืžื‘ื—ื™ื ืช ืžื™ืชื•ื’, ื”ื ืขืฉื• ื”ืจื‘ื” ื“ื‘ืจื™ื ื ื›ื•ืŸ.
04:58
But they understood fundamentally
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ืื•ืœื ื”ื ื”ืคื ื™ืžื•
05:01
that they are not a car company.
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ืฉื”ื ืœื ื—ื‘ืจืช ืจื›ื‘.
05:03
They understand that they are an information company.
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ื”ื ื”ื‘ื™ื ื• ืฉื”ื ื—ื‘ืจืช ืžื™ื“ืข.
05:06
Because when we buy a car
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ืžื›ื™ื•ื•ืŸ ืฉื›ืืฉืจ ืื ื—ื ื• ืงื•ื ื™ื ืจื›ื‘,
05:08
we go to the dealer once, we have an interaction, and we're chow --
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ืื ื• ื”ื•ืœื›ื™ื ืœืกื•ื›ื ื•ืช ืคืขื ืื—ืช, ืžื‘ืฆืขื™ื ืื™ื ื˜ืจืงืฆื™ื” ื•ืกื•ื’ืจื™ื ืขื ื™ื™ืŸ.
05:11
usually as quickly as possible.
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ืœืจื•ื‘ ืžื”ืจ ื›ื›ืœ ื”ืืคืฉืจ.
05:13
But when you're sharing a car and you have a car-share service,
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ืืš ื›ืืฉืจ ืื ื• ืžืฉืชืคื™ื ืจื›ื‘, ื•ื™ืฉ ืฉื™ืจื•ืช ืฉื™ืชื•ืฃ ืจื›ื‘ื™ื,
05:16
you might use an E.V. to commute,
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ืืชื” ื™ื›ื•ืœ ืœื”ืฉืชืžืฉ ื‘ืจื›ื‘ ื—ืฉืžืœื™ ืœืขื‘ื•ื“ื”,
05:18
you get a truck because you're doing a home project.
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ืืชื” ื™ื›ื•ืœ ืœื”ืฉืชืžืฉ ื‘ืžืฉืื™ืช ื›ืืฉืจ ืืชื” ืขื•ืฉื” ืขื‘ื•ื“ื•ืช ื‘ื‘ื™ืช.
05:21
When you pick your aunt up at the airport, you get a sedan.
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ื›ืฉืืชื” ืื•ืกืฃ ืืช ื”ื“ื•ื“ื” ืžืฉื“ื” ื”ืชืขื•ืคื”, ืชื‘ื—ืจ ื‘ืจื›ื‘ ืกื“ืืŸ
05:24
And you're going to the mountains to ski,
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ื•ื›ืืฉืจ ืืชื” ื ื•ืกืข ืœื—ื•ืคืฉืช ืกืงื™ ื‘ื”ืจื™ื,
05:27
you get different accessories put on the car
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ืชืจืฆื” ืขื–ืจื™ื ืœืจื›ื‘
05:29
for doing that sort of thing.
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ืœื›ืœ ืžื™ื ื™ ื“ื‘ืจื™ื.
05:31
Meanwhile, these guys are sitting back,
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ื‘ื™ื ืชื™ื™ื, ื—ื‘ืจื•ืช ืฉื™ืชื•ืฃ ื”ืจื›ื‘ื™ื
05:33
collecting all sorts of data
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ืื•ืกืคื•ืช ืืช ื›ืœ ื”ืžื™ื“ืข ื”ื–ื”
05:36
about our behavior and how we interact with the service.
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ืœื’ื‘ื™ ื”ื”ืจื’ืœื™ื ืฉืœื ื• ื•ื”ืื™ื ื˜ืจืงืฆื™ื” ืขื ื”ืฉื™ืจื•ืช.
05:39
And so it's not only an option for them,
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ื–ื• ืœื ืืคืฉืจื•ืช ืฉืœื”ื,
05:42
but I believe it's an imperative
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ืœื“ืขืชื™ ื–ื• ื—ื•ื‘ืชื
05:44
for Zipcar and other mesh companies
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ื—ื•ื‘ืชื” ืฉืœ ื–ื™ืคืงืืจ ื•ื—ื‘ืจื•ืช ืฉื™ืชื•ืคื™ื•ืช ืื—ืจื•ืช
05:46
to actually just wow us,
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ืœื”ื“ื”ื™ื ืื•ืชื ื•,
05:48
to be like a concierge service.
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ืœื”ืชื ื”ื’ ื›ืžื• ืฉื™ืจื•ืช ืงื•ื ืกื™ื™ืจื–' (ืฉื•ืขืจ).
05:51
Because we give them so much information,
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ืžื›ื™ื•ื•ืŸ ืฉืื ื• ื ื•ืชื ื™ื ืœื”ื ื›"ื› ื”ืจื‘ื” ืžื™ื“ืข,
05:53
and they are entitled to really see
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ื•ืœื”ื ื™ืฉ ืืช ื”ื’ื™ืฉื” ืœืจืื•ืช
05:56
how it is that we're moving.
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ืื™ืš ืื ื—ื ื• ื–ื–ื™ื.
05:58
They're in really good shape to anticipate
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ื™ืฉ ืœื”ื ืืช ื”ื™ื›ื•ืœืช ืœื—ื–ื•ืช
06:00
what we're going to want next.
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ืžื” ื ืจืฆื” ืœื”ื‘ื.
06:02
And so what percent of the day
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ื›ืžื” ืื—ื•ื– ืžื”ื™ื•ื ืœื“ืขืชื›ื
06:04
do you think the average person uses a car?
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ื”ืื“ื ื”ืžืžื•ืฆืข ืžืฉืชืžืฉ ื‘ืžื›ื•ื ื™ืช?
06:07
What percentage of the time?
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ื›ืžื” ืื—ื•ื– ืžื”ื–ืžืŸ?
06:09
Any guesses?
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ื ื™ื—ื•ืฉื™ื?
06:15
Those are really very good.
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ื ื™ื—ื•ืฉื™ื ื˜ื•ื‘ื™ื...
06:18
I was imagining it was like
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ืื ื™ ื”ื™ื™ืชื™ ื‘ื˜ื•ื—ื” ืฉื–ื”
06:20
20 percent when I first started.
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ื‘ืื™ื–ื•ืจ ื” 20% ื›ืฉื”ืชื—ืœืชื™.
06:22
The number across the U.S. and Western Europe
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ื‘ืืจื”"ื‘ ื•ืžืขืจื‘ ืื™ืจื•ืคื”
06:24
is eight percent.
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ืžื“ื•ื‘ืจ ืขืœ 8%.
06:26
And so basically even if you think it's 10 percent,
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ื›ื›ื” ืฉืื ื ื ื™ื— ืฉืžื“ื•ื‘ืจ ื‘ 10%,
06:30
90 percent of the time,
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90% ืžื”ื–ืžืŸ,
06:32
something that costs us a lot of money --
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ืžืฉื”ื• ืฉืขื•ืœื” ืœื ื• ื”ืจื‘ื” ื›ืกืฃ
06:34
personally, and also we organize our cities around it
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ื•ืื ื• ื‘ื•ื ื™ื ืืช ืขืจื™ื ื• ืกื‘ื™ื‘ื•,
06:36
and all sorts of things --
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ื•ื“ื‘ืจื™ื ื ื•ืกืคื™ื...
06:38
90 percent of the time it's sitting around.
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90% ืžื”ื–ืžืŸ ื”ืžื›ื•ื ื™ื•ืช ื ื—ื•ืช.
06:41
So for this reason,
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ืžืกื™ื‘ื” ื–ื•,
06:43
I think one of the other themes with the mesh
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ืื ื™ ื—ื•ืฉื‘ืช ืฉืฆื“ ืื—ืจ ืฉืœ ื”ืฉื™ืชื•ืคื™ื•ืช
06:45
is essentially that, if we squeeze hard
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ื”ื•ื ืฉืื ื ื ืกื”,
06:47
on things that we've thrown away,
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ืœื”ื•ืฆื™ื ืขื•ื“ - ืžื”ื“ื‘ืจื™ื ืฉื–ืจืงื ื•,
06:49
there's a lot of value in those things.
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ื™ืฉ ืฉื ืขื•ื“ ืขืจืš ืจื‘.
06:51
What set up with Zipcar -- Zipcar started in 2000.
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ืžื” ืฉืงืจื” ืขื ื–ื™ืคืงืืจ - ื”ื™ื ื”ื•ืงืžื” ื‘ืฉื ืช 2000.
06:54
In the last year, 2010,
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ื‘ืฉื ื” ื”ืื—ืจื•ื ื”, 2010,
06:56
two car companies started,
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ืฉืชื™ ื—ื‘ืจื•ืช ืจื›ื‘ ืงืžื•,
06:58
one that's in the U.K. called WhipCar,
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ืื—ืช ื‘ื‘ืจื™ื˜ื ื™ื”, ื‘ืฉื ื•ื•ื™ืค-ืงืืจ (WhipCar)
07:01
and the other one, RelayRides, in the U.S.
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ื•ื‘ืืจื”"ื‘, ืจื™ืœืื™-ืจื™ื“ืก (RelayRides).
07:03
They're both peer-to-peer car-sharing services,
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ืฉืชื™ื”ืŸ ื—ื‘ืจื•ืช ืœืฉื™ืชื•ืฃ ืจื›ื‘ ื‘ื™ืŸ ืื ืฉื™ื,
07:06
because the two things that really work for car-sharing
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ืžื›ื™ื•ื•ืŸ ืฉืฉื ื™ ื”ื“ื‘ืจื™ื ื”ื—ืฉื•ื‘ื™ื ื‘ืฉื™ืชื•ืฃ ืจื›ื‘ื™ื,
07:09
is, one, the car has to be available,
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ื”ืจืืฉื•ืŸ, ื”ืจื›ื‘ ื—ื™ื™ื‘ ืœื”ื™ื•ืช ื–ืžื™ืŸ.
07:12
and two, it's within one or two blocks
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ื•ื”ืฉื ื™, ื”ื•ื ื—ื™ื™ื‘ ืœื”ื™ื•ืช ืงืจื•ื‘ ื‘ืžืจื—ืง ืจื—ื•ื‘ ืื• ืฉื ื™ื™ื
07:14
of where you stand.
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ืžืื™ืคื” ืฉืืชื” ืขื•ืžื“.
07:16
Well the car that's one or two blocks from your home or your office
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ื•ื‘ื›ืŸ, ื”ืจื›ื‘ ืฉื ืžืฆื ื‘ืžืจื—ืง ืจื—ื•ื‘ ืื• ืฉื ื™ื™ื ืžื‘ื™ืชืš ืื• ืžืžืฉืจื“ืš
07:18
is probably your neighbor's car,
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ื”ื•ื ื‘ืจื•ื‘ ื”ืกื™ื›ื•ื™ื™ื ื”ืจื›ื‘ ืฉืœ ืฉื›ื ืš.
07:20
and it's probably also available.
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ื•ื›ื ืจืื” ืฉื”ื•ื ื’ื ืคื ื•ื™ ืœืฉื™ืžื•ืฉ.
07:22
So people have created this business.
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ืœื›ืŸ ืื ืฉื™ื ื‘ื ื• ืกื‘ื™ื‘ ื–ื” ืขืกืงื™ื.
07:25
Zipcar started a decade earlier,
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ื–ื™ืคืงืืจ ื”ืชื—ื™ืœื” ืขืฉื•ืจ ืงื•ื“ื
07:27
in 2000.
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ื‘ืฉื ืช 2000.
07:29
It took them six years
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ืœืงื— ืœื”ื 6 ืฉื ื™ื
07:31
to get 1,000 cars in service.
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ืœื”ืจื™ื ืฉื™ืจื•ืช ืฉืœ 1,000 ืžื›ื•ื ื™ื•ืช.
07:33
WhipCar, which started April of last year,
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ื•ื•ื™ืค-ืงืืจ ื”ืชื—ื™ืœื” ื‘ืืคืจื™ืœ ืฉื ื” ืฉืขื‘ืจื”.
07:35
it took them six months
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ืœืงื— ืœื”ื 6 ื—ื•ื“ืฉื™ื
07:37
to get 1,000 cars in the service.
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ืœื”ื’ื™ืข ืœ 1,000 ืžื›ื•ื ื™ื•ืช ื‘ืฉื™ืจื•ืช.
07:39
So, really interesting.
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ื–ื” ืžืขื ื™ื™ืŸ.
07:41
People are making anywhere between
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ืื ืฉื™ื ืžืจื•ื•ื™ื—ื™ื ืกื›ื•ืžื™ื ื”ื ืขื™ื
07:43
200 and 700 dollars a month
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ื‘ื™ืŸ 200 ืœ 700 ื“ื•ืœืจ ื‘ื—ื•ื“ืฉ
07:45
letting their neighbors use their car when they're not using it.
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ืžื›ืš ืฉื”ื ืžืฉื›ื™ืจื™ื ืœืฉื›ื ื™ื”ื ืืช ื”ืจื›ื‘, ื›ืฉื”ื ืœื ืžืฉืชืžืฉื™ื ื‘ื•.
07:48
So it's like vacation rentals for cars.
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ืžืžืฉ ื›ืžื• ื”ืฉื›ืจืช ื—ื•ืคืฉื•ืช ืœืจื›ื‘ื™ื.
07:52
Since I'm here --
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ืžื›ื™ื•ื•ืŸ ืฉืื ื™ ื›ืืŸ -
07:54
and I hope some people in the audience
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ื•ืื ื™ ืžืงื•ื•ื” ืฉื—ืœืง ืžื”ืื ืฉื™ื ื‘ืงื”ืœ
07:56
are in the car business --
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ื ืžืฆืื™ื ื‘ืขืกืงื™ ื”ืžื›ื•ื ื™ื•ืช...
07:58
(Laughter)
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(ืฆื—ื•ืง)
08:00
-- I'm thinking that, coming from the technology side of things --
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ืื ื™ ื—ื•ืฉื‘ืช, ื‘ื”ืกืชื›ืœื•ืช ืžื”ืฆื“ ื”ื˜ื›ื ื•ืœื•ื’ื™ ืฉืœ ื”ื“ื‘ืจื™ื.
08:03
we saw cable-ready TVs
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ืจืื™ื ื• ื˜ืœื•ื™ื–ื™ื•ืช ืžื•ื›ื ื•ืช-ืœื›ื‘ืœื™ื.
08:06
and WiFi-ready Notebooks --
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ืžื—ืฉื‘ื™ื ื ื™ื™ื“ื™ื ืขื ืืคืฉืจื•ืช ืœ WiFi,
08:09
it would be really great if, any minute now,
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ื–ื” ื™ื”ื™ื” ื ื”ื“ืจ, ืื ืžืžืฉ ื”ืจื’ืข,
08:12
you guys could start rolling share-ready cars off.
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ืชืคืขื™ืœื• ืฉื™ืจื•ืช ืฉืœ ืฉื™ืชื•ืฃ ืจื›ื‘ื™ื.
08:15
Because it just creates more flexibility.
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ื–ื” ื™ื•ืฆืจ ื’ืžื™ืฉื•ืช.
08:17
It allows us as owners to have other options.
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ื‘ืชื•ืจ ื‘ืขืœื™ื, ื”ื“ื‘ืจ ืžื•ืกื™ืฃ ืืคืฉืจื•ื™ื•ืช.
08:20
And I think we're going there anyway.
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ืื ื™ ื—ื•ืฉื‘ืช ืฉืื ื—ื ื• ื ืขื™ื ื‘ื›ื™ื•ื•ืŸ ื”ื–ื”.
08:22
The opportunity and the challenge with mesh businesses --
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ื”ื”ื–ื“ืžื ื•ื™ื•ืช ื•ืืชื’ืจื™ื ืฉืœ ืขืกืงื™ ืฉื™ืชื•ืฃ
08:25
and those are businesses like Zipcar or Netflix
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ืขืกืงื™ื ื›ืžื• ื–ื™ืคืงืืจ ื•ื ื˜ืคืœื™ืงืก (Netflix)
08:27
that are full mesh businesses,
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ืขืกืงื™ ืฉื™ืชื•ืฃ ืžืœืื™ื,
08:30
or other ones where you have a lot of the car companies,
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ืื• ื›ืืœื” ื‘ื”ืŸ ื—ื‘ืจื•ืช ื”ืจื›ื‘,
08:33
car manufacturers,
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ื™ืฆืจื ื™ ื”ืจื›ื‘,
08:35
who are beginning to offer
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ืžืชื—ื™ืœื™ื ืœื”ืฆื™ืข ื‘ืขืฆืžื
08:37
their own car-share services
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ืฉื™ืจื•ืชื™ ืฉื™ืชื•ืฃ ืจื›ื‘
08:39
as well as a second flanker brand,
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ื‘ื ื•ืกืฃ ืœื”ืฉืงืช ืžื•ืชื’ ื—ื“ืฉ,
08:41
or as really a test, I think --
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ื•ื‘ื“ื™ืงืช ื”ืฉื•ืง. ืื ื™ ื—ื•ืฉื‘ืช
08:43
is to make sharing irresistible.
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ืฉืฉื™ืชื•ืฃ ื™ื”ื™ื” ื‘ืœืชื™ ื ืžื ืข.
08:45
We have experiences in our lives, certainly,
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ื™ืฉ ืœื ื• ื—ื•ื•ื™ื•ืช ืžื”ื—ื™ื™ื,
08:48
when sharing has been irresistible.
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ืฉื‘ื”ื ืฉื™ืชื•ืฃ ื”ื•ื ื‘ืœืชื™ ื ืžื ืข.
08:50
It's just, how do we make that recurrent
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ืขื›ืฉื™ื• ื—ืกืจ ืœื”ื‘ื™ืŸ, ืื™ืš ืžืฉื—ื–ืจื™ื ืืช ื–ื”?
08:52
and scale it?
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ืื™ืš ืžื’ื“ื™ืœื™ื ืืช ื–ื”?
08:54
We know also, because we're connected in social networks,
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ื‘ืืžืฆืขื•ืช ื”ืงื™ืฉื•ืจ ืœืจืฉืชื•ืช ื—ื‘ืจืชื™ื•ืช,
08:57
that it's easy to create delight
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ืื ื• ื™ื•ื“ืขื™ื ืฉื–ื” ืงืœ ืœื™ืฆื•ืจ ื”ื ืื”
08:59
in one little place.
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ื‘ืžืงื•ื ืื—ื“ ืงื˜ืŸ.
09:01
It's contagious because we're all connected to each other.
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ื–ื” ืžื“ื‘ืง ืžื›ื™ื•ื•ืŸ ืฉื›ื•ืœื ื• ืžื—ื•ื‘ืจื™ื ืื—ื“ ืœืฉื ื™.
09:04
So if I have a terrific experience
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ืœื›ืŸ ืื ื—ื•ื•ื™ืชื™ ื—ื•ื•ื™ื” ืžื“ื”ื™ืžื”
09:06
and I tweet it, or I tell five people standing next to me, news travels.
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ื•ืื ื™ ืžืฆื™ื™ืฆืช (tweet) ืขืœ ื›ืš, ืื• ืžืกืคืจืช ืขืœ ื›ืš ืœืื ืฉื™ื ืกื‘ื™ื‘ื™, ื–ื” ืžืชืคืจืกื.
09:10
The opposite, as we know, is also true,
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ื”ื”ืคืš ื’ื ื ื›ื•ืŸ,
09:12
often more true.
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ืœืจื•ื‘ ืืคื™ืœื• ื™ื•ืชืจ ื ื›ื•ืŸ,
09:14
So here we have LudoTruck, which is in L.A.,
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ื‘ืชืžื•ื ื” ืื ื• ืจื•ืื™ื ืืช LudoTruck, ื‘ืœื•ืก ืื ื’'ืœืก,
09:16
doing the things that gourmet food trucks do,
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ืขื•ืฉื™ื ืืช ื”ื“ื‘ืจื™ื ืฉืžืฉืื™ื•ืช ืื•ื›ืœ ื’ื•ืจืžื” ืขื•ืฉื•ืช,
09:18
and they've gathered quite a following.
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ื•ื™ืฉ ืœื”ื ืงื”ืœ ืœื ืงื˜ืŸ.
09:21
In general, and maybe, again, it's because I'm a tech entrepreneur,
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ื‘ื›ืœืœื™ื•ืช, ื•ืื•ืœื™ ืฉื•ื‘, ืžื›ื™ื•ื•ืŸ ืฉืื ื™ ื™ื–ืžื™ืช ื˜ื›ื ื•ืœื•ื’ื™ื”,
09:24
I look at things as platforms.
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ืื ื™ ืžืกืชื›ืœืช ืขืœ ื“ื‘ืจื™ื ื›ืคืœื˜ืคื•ืจืžื•ืช,
09:26
Platforms are invitations.
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ืคืœื˜ืคื•ืจืžื•ืช ื”ืŸ ื”ื–ืžื ื•ืช.
09:28
So creating Craigslist
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ืœื™ืฆื•ืจ ืืช ืงืจื™ื™ื’ืกืœื™ืกื˜ (Craigslist)
09:30
or iTunes and the iPhone developer network,
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ืื• ืื™ื™ื˜ื™ื•ื ืก (iTunes) ืื• ืืช ืจืฉืช ื”ืžืคืชื—ื™ื ืœืื™ื™ืคื•ืŸ (iPhone)
09:33
there are all these networks -- Facebook as well.
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ื™ืฉ ืืช ื›ืœ ื”ืจืฉืชื•ืช ื”ืืœื•. ืœืžืฉืœ ืคื™ื™ืกื‘ื•ืง (Facebook).
09:35
These platforms invite all sorts of developers
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ืคืœื˜ืคื•ืจืžื•ืช ืืœื• ืžื–ืžื™ื ื•ืช ื›ืœ ืžื™ื ื™ ืžืคืชื—ื™ื
09:38
and all sorts of people
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ื›ืœ ืžื™ื ื™ ืื ืฉื™ื
09:40
to come with their ideas and their opportunity
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ืœื‘ื•ื ืขื ืจืขื™ื•ื ื•ืช ื•ื”ื–ื“ืžื ื•ื™ื•ืช
09:42
to create and target an application
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ืœื™ืฆื•ืจ, ื•ืœื›ื•ื•ืŸ ื™ื™ืฉื•ื
09:45
for a particular audience.
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ืœืงื”ืœ ืกืคืฆื™ืคื™
09:47
And honestly, it's full of surprises.
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ื•ื‘ื›ื ื•ืช, ื–ื” ืžืœื ื”ืคืชืขื•ืช.
09:49
Because I don't think any of us in this room
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ืžื›ื™ื•ื•ืŸ ืฉืื™ื ื™ ื—ื•ืฉื‘ืช ืฉืžื™ืฉื”ื• ืคื” ื‘ื—ื“ืจ
09:52
could have predicted the sorts of applications
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ื™ื›ื•ืœ ื”ื™ื” ืœื—ื–ื•ืช ืืช ืกื•ื’ ื”ื™ื™ืฉื•ืžื™ื
09:54
that have happened at Facebook, around Facebook,
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ืฉืงืจื• ื‘ืคื™ื™ืกื‘ื•ืง, ื•ืžืกื‘ื™ื‘ ืœืคื™ื™ืกื‘ื•ืง,
09:57
for example, two years ago,
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ืœืžืฉืœ ืœืคื ื™ ืฉื ืชื™ื™ื,
09:59
when Mark announced
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ื›ืืฉืจ ืžืืจืง (ืฆื•ืงืจื‘ืจื’) ื”ื›ืจื™ื–
10:01
that they were going to go with a platform.
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ืฉื”ื ื”ื•ืœื›ื™ื ืœื™ืฆื•ืจ ืคืœื˜ืคื•ืจืžื”.
10:03
So in this way, I think that cities are platforms,
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ื‘ืžื•ื‘ืŸ ื–ื” ืื ื™ ื—ื•ืฉื‘ืช ืฉืขืจื™ื ื”ืŸ ืคืœื˜ืคื•ืจืžื•ืช,
10:06
and certainly Detroit is a platform.
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ื•ื‘ื•ื•ื“ืื™ ืฉื“ื˜ืจื™ื•ื˜ ื”ื™ื ื” ืคืœื˜ืคื•ืจืžื”.
10:09
The invitation of bringing
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ื”ื”ื–ืžื ื•ืช ืœื”ื‘ื™ื
10:11
makers and artists and entrepreneurs --
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ื™ื•ืฆืจื™ื, ืื•ืžื ื™ื, ื™ื–ืžื™ื,
10:13
it really helps stimulate this fiery creativity
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ืขื–ืจื” ืœืขื•ืจืจ ื™ืฆื™ืจืชื™ื•ืช
10:16
and helps a city to thrive.
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ื•ืขื–ืจื” ืœืขื™ืจ ืœืฉื’ืฉื’.
10:18
It's inviting participation,
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ื”ื“ื‘ืจ ืžื–ืžื™ืŸ ื”ืฉืชืชืคื•ืช,
10:20
and cities have, historically,
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ื•ืขืจื™ื, ื‘ืขื‘ืจ,
10:22
invited all sorts of participation.
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ื”ื–ืžื™ื ื• ื›ืœ ืžื™ื ื™ ืกื•ื’ื™ื ืฉืœ ื”ืฉืชืชืคื•ื™ื•ืช
10:24
Now we're saying that there's other options as well.
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ืขื›ืฉื™ื• ืื ื• ืื•ืžืจื™ื ืฉื™ืฉ ืขื•ื“ ื“ืจื›ื™ื.
10:27
So, for example, city departments
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ืœืžืฉืœ, ืžื—ืœืงื•ืช ื”ืขื™ืจ
10:29
can open up transit data.
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ื™ื›ื•ืœื•ืช ืœื”ืฉืชืžืฉ ื‘ืžื™ื“ืข ืชื—ื‘ื•ืจืชื™.
10:31
Google has made available transit data API.
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ื’ื•ื’ืœ (Google) ืคืชื—ื” ืœืฆื™ื‘ื•ืจ ืžืžืฉืง ืชื›ื ื•ืช ื™ื™ืฉื•ืžื™ื ืœืžื™ื“ืข ื”ืชื—ื‘ื•ืจืชื™
10:34
And so there's about seven or eight cities already in the U.S.
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ื•ืœื›ืŸ ื™ืฉ ื‘ืขืจืš 7-8 ืขืจื™ื ื‘ืืจื”"ื‘
10:37
that have provided the transit data,
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ืฉืกื™ืคืงื• ืืช ื”ืžื™ื“ืข ื”ื–ื”
10:39
and different developers are building applications.
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ื•ืžืคืชื—ื™ื ื™ื›ื•ืœื™ื ืœื‘ื ื•ืช ื‘ืขื–ืจืชื• ื™ื™ืฉื•ืžื™ื.
10:41
So I was having a coffee in Portland,
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ื™ืฉื‘ืชื™ ืœืฉืชื•ืช ืงืคื” ื‘ืคื•ืจื˜ืœื ื“,
10:44
and half-of-a-latte in
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ื‘ืขืจืš ื‘ื—ืฆื™ ื”ื“ืจืš
10:47
and the little board in the cafe
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ื”ืœื•ื— ื”ืงื˜ืŸ ื‘ื‘ื™ืช ื”ืงืคื”,
10:50
all of a sudden starts showing me
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ื”ืชื—ื™ืœ ืœื”ืจืื•ืช ืœื™
10:52
that the next bus is coming in three minutes
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ืฉื”ืื•ื˜ื•ื‘ื•ืก ื”ื‘ื ืžื’ื™ืข ื‘ืขื•ื“ 3 ื“ืงื•ืช
10:54
and the train is coming in 16 minutes.
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ื•ื”ืจื›ื‘ืช ื‘ืขื•ื“ 16.
10:56
And so it's reliable, real data
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ื•ื–ื”ื• ืžื™ื“ืข ืืžื™ืŸ, ืžื™ื“ืข ืืžื™ืชื™
10:58
that's right in my face, where I am,
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ื™ืฉืจ ื‘ืคื ื™ื ืฉืœื™, ืื™ืคื” ืฉืื ื™ ื ืžืฆืืช,
11:00
so I can finish the latte.
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ื›ื“ื™ ืฉืื•ื›ืœ ืœืกื™ื™ื ืืช ื”ืงืคื”.
11:03
There's this fabulous opportunity we have across the U.S. now:
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ื™ืฉ ืœื ื• ื”ื™ื•ื ื”ื–ื“ืžื ื•ืช ื™ื•ืฆืืช ื“ื•ืคืŸ ื‘ืจื—ื‘ื™ ืืจื”"ื‘
11:05
about 21 percent
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ื‘ืขืจืš 21%
11:07
of vacant commercial and industrial space.
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ืžืฉื˜ื—ื™ื ืžืกื—ืจื™ื™ื ืขื•ืžื“ื™ื ืจื™ืงื™ื.
11:10
That space is not vital.
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ื”ืžืจื—ื‘ ื”ื–ื” ืœื ื—ื™ื•ื ื™.
11:13
The areas around it lack vitality
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ืžืกื‘ื™ื‘ื•, ืื™ืŸ ื—ื™ื•ื ื™ื•ืช.
11:16
and vibrancy and engagement.
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ื•ืคืขื™ืœื•ืช ื•ืชื–ื–ื™ืชื™ื•ืช.
11:18
There's this thing -- how many people here
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ื™ืฉ ืืช ื”ื“ื‘ืจ ื”ื–ื” - ื›ืžื” ืื ืฉื™ื ื›ืืŸ
11:20
have heard of pop-up stores or pop-up shops?
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ืฉืžืขื• ืขืœ ื—ื ื•ื™ื•ืช ืคื•ืค-ืืค (Pop-up)?
11:23
Oh, great. So I'm a big fan of this.
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ืžืขื•ืœื”, ืื ื™ ืžืขืจื™ืฆื” ืฉืœื”ืŸ.
11:26
And this is a very mesh-y thing.
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ื–ื”ื• ื“ื‘ืจ ืžืื“ ืฉื™ืชื•ืคื™.
11:29
Essentially, there are all sorts
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ืขืงืจื•ื ื™ืช, ื™ืฉ ื›ืœ ืžื™ื ื™ ืกื•ื’ื™ื
11:32
of restaurants in Oakland, near where I live.
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ืฉืœ ืžืกืขื“ื•ืช ื‘ืื•ืงืœื ื“, ืœื™ื“ ืžืงื•ื ืžื’ื•ืจื™.
11:35
There's a pop-up general store every three weeks,
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ื™ืฉ ื—ื ื•ืช ืคื•ืค-ืืค ื›ืœืœื™ืช ื›ืœ ืฉืœื•ืฉื” ืฉื‘ื•ืขื•ืช,
11:38
and they do a fantastic job
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ื•ื”ื ืขื•ืฉื™ื ืขื‘ื•ื“ื” ื ืคืœืื”
11:40
of making a very social event
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ืœื™ืฆื•ืจ ืื™ืจื•ืข ื—ื‘ืจืชื™
11:43
happening for foodies.
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ืœื—ื•ื‘ื‘ื™ ืžื–ื•ืŸ.
11:45
Super fun, and it happens in a very transitional neighborhood.
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ื›ื™ื™ืฃ ื’ื“ื•ืœ, ื•ื–ื” ืงื•ืจื” ื‘ืฉื›ื•ื ื” ืžืชืคืชื—ืช.
11:49
Subsequent to that,
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ื›ืชื•ืฆืื” ืžื›ืš,
11:51
after it's been going for about a year now,
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ืœืื—ืจ ืฉื ื” ืฉืœ ืคืขื™ืœื•ืช,
11:54
they actually started to lease and create and extend.
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ื”ื ื”ืชื—ื™ืœื• ืœื”ืฉื›ื™ืจ, ืœื™ืฆื•ืจ ื•ืœื”ืจื—ื™ื‘.
11:57
An area that was edgy-artsy
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ื”ืื–ื•ืจ ืฉื”ืชืื™ื ื™ื•ืชืจ ืœืงื™ืฆื•ื ื™ื™ื-ืื•ืžื ื•ืชื™ื
12:00
is now starting to become much cooler
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ืขื›ืฉื™ื• ื”ื•ืคืš ืœืื–ื•ืจ ื ื™ื ื•ื—
12:02
and engage a lot more people.
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ื”ืžื•ืฉืš ืืœื™ื• ื”ืจื‘ื” ื™ื•ืชืจ ืื ืฉื™ื.
12:04
So this is an example.
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ื–ื•ื”ื™ ื“ื•ื’ืžื” ืื—ืช.
12:06
The Crafty Fox is this woman who's into crafts,
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ื”ืฉื•ืขืœ ื”ืขืจืžื•ืžื™ (ื ืฉืžืข ื›ืžื• ืื•ืžื ื•ืช) ื”ื•ื ื”ืื™ืฉื” ื”ืžืชืขื ื™ื™ื ืช ื‘ืื•ืžื ื•ืช.
12:09
and she does these pop-up crafts fairs around London.
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ื”ื™ื ืžืืจื’ื ืช ื™ืจื™ื“ื™ ืื•ืžื ื•ืช ืคื•ืค-ืืค ื‘ืœื•ื ื“ื•ืŸ.
12:12
But these sorts of things are happening
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ื“ื‘ืจื™ื ืืœื• ืงื•ืจื™ื,
12:14
in many different environments.
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ื‘ืกื‘ื™ื‘ื•ืช ืจื‘ื•ืช ื•ืฉื•ื ื•ืช.
12:16
From my perspective, one of the things pop-up stores do
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ืžื ืงื•ื“ืช ื”ืžื‘ื˜ ืฉืœื™, ืื—ื“ ื”ื“ื‘ืจื™ื ืฉื—ื ื•ื™ื•ืช ืคื•ืค-ืืค ืขื•ืฉื•ืช
12:19
is create perishability and urgency.
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ื”ื•ื ืœื™ืฆื•ืจ ื“ื—ื™ืคื•ืช ื•ื—ื•ืกืจ.
12:22
It creates two of the favorite words of any businessperson:
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ื–ื” ื™ื•ืฆืจ ืืช ืฆื™ืจื•ืฃ ื”ืžื™ืœื™ื ืฉื›ืœ ืื™ืฉ ืขืกืงื™ื ืื•ื”ื‘:
12:25
sold out.
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ื ื’ืžืจ ื”ืžืœืื™.
12:27
And the opportunity to really focus trust and attention
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ื•ื”ื”ื–ื“ืžื ื•ืช ืœื”ืชืžืงื“ ื‘ืืžื•ืŸ ื•ื‘ืชืฉื•ืžืช ืœื‘
12:30
is a wonderful thing.
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ื”ื™ื ื“ื‘ืจ ื ื”ื“ืจ.
12:33
So a lot of what we see in the mesh,
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ืœื›ืŸ ื”ืจื‘ื” ืžืžื” ืฉืื ื—ื ื• ืจื•ืื™ื ื‘ืฉื™ืชื•ืคื™ื•ืช,
12:35
and a lot of what we have in the platform that we built
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ื•ื”ืจื‘ื” ืžืžื” ืฉื™ืฉ ืœื ื• ื‘ืคืœื˜ืคื•ืจืžื” ืฉื‘ื ื™ื ื•
12:37
allows us to define, refine and scale.
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ืžืืคืฉืจ ืœื ื• ืœื”ื’ื“ื™ืจ, ืœืฉืคืจ ื•ืœื”ืชืื™ื.
12:40
It allows us to test things as an entrepreneur,
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ืžืชืืคืฉืจ ืœื ื• ืœื‘ื“ื•ืง ื“ื‘ืจื™ื, ื›ื™ื–ืžื™ื.
12:43
to go to market,
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ืœืœื›ืช ืœืฉื•ืง,
12:45
to be in conversation with people,
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ืœื™ืฆื•ืจ ืฉื™ื—ื” ืขื ืื ืฉื™ื
12:47
listen, refine something and go back.
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ืœื”ืงืฉื™ื‘, ืœืชืงืŸ ืžืฉื”ื•, ื•ืœื—ื–ื•ืจ ื—ื–ืจื”.
12:50
It's very cost-effective,
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ื”ืขืœื•ืช ื”ืืคืงื˜ื™ื‘ื™ืช ืžืฆื•ื™ื ืช.
12:52
and it's very mesh-y.
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ื•ื–ื” ืžืื“ ืฉื™ืชื•ืคื™.
12:54
The infrastructure enables that.
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ื”ืชืฉืชื™ืช ืžืืคืฉืจืช ื–ืืช.
12:58
In closing, and as we're moving towards the end,
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ืœืกื™ื•ื, ื•ื›ื›ืœ ืฉืžืชืงืจื‘ื™ื ืœืกื•ืฃ,
13:01
I just also want to encourage --
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ืื ื™ ืจื•ืฆื” ื’ื ืœืขื•ื“ื“
13:03
and I'm willing to share my failures as well,
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ื•ืื ื™ ืžื•ื›ื ื” ืœืฉืชืฃ ืืช ื”ื›ื™ืฉืœื•ื ื•ืช ืฉืœื™ ื’ื ื›ืŸ,
13:05
though not from the stage.
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ืœืžืจื•ืช ืฉืœื ืžื”ื‘ืžื”.
13:07
(Laughter)
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(ืฆื—ื•ืง)
13:09
I would just like to say that one of the big things,
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ื›ืŸ ืื•ืžืจ, ืฉืื—ื“ ื”ื“ื‘ืจื™ื ื”ื’ื“ื•ืœื™ื
13:11
when we look at waste
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ื›ืืฉืจ ืื ื—ื ื• ืžืกืชื›ืœื™ื ืขืœ ืคืกื•ืœืช,
13:13
and when we look at ways that we can really be generous
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ื•ื›ืฉืื ื• ื‘ื•ื—ื ื™ื ื“ืจื›ื™ื ืœื”ื™ื•ืช ื ื“ื™ื‘ื™ื,
13:15
and contribute to each other,
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ื•ืœืชืช ืื—ื“ ืœืฉื ื™,
13:17
but also move to create a better economic situation
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ื•ืœื”ืชืงื“ื ืœืขืชื™ื“ ื›ืœื›ืœื™ ื˜ื•ื‘ ื™ื•ืชืจ,
13:20
and a better environmental situation,
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ื•ืžืฆื‘ ืกื‘ื™ื‘ืชื™ ื˜ื•ื‘ ื™ื•ืชืจ,
13:23
is by sharing failures.
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ื”ื•ื ืฉื™ืชื•ืฃ ื‘ื›ื™ืฉืœื•ื ื•ืช.
13:25
And one quick example
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ื“ื•ื’ืžื” ืื—ืช ืงืฆืจื”
13:27
is Velib, in 2007,
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ื‘ืฉื ืช 2007, ื•ืœื™ื‘ (Velib)
13:29
came forward in Paris
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ื”ื•ืงืžื” ื‘ืคืจื™ื–
13:31
with a very bold proposition,
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ืขื ื”ืฆืขื” ืืžื™ืฆื”,
13:33
a very big bike-sharing service.
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ื—ื‘ืจืช ืฉื™ืชื•ืฃ ืื•ืคื ื™ื™ื ืขื ืงื™ืช.
13:35
They made a lot of mistakes.
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ื”ื ืขืฉื• ื˜ืขื•ื™ื•ืช ืจื‘ื•ืช.
13:37
They had some number of big successes.
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ื”ื™ื• ืœื”ื ื›ืžื” ื”ืฆืœื—ื•ืช ื’ื“ื•ืœื•ืช.
13:39
But they were very transparent, or they had to be,
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ืืš ื”ื ื”ื™ื• ืžืื“ ืฉืงื•ืคื™ื, ืื• ื”ื™ื• ื—ื™ื™ื‘ื™ื,
13:42
in the way that they exposed
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ื‘ื“ืจืš ืฉื”ื ื—ืฉืคื•
13:45
what worked and didn't work.
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ืžื” ืขื‘ื“ ื•ืžื” ืœื.
13:47
And so B.C. in Barcelona
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ื•ืœื›ืŸ B.C ื‘ื‘ืจืฆืœื•ื ื”
13:50
and B-cycle
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ื• - B-cycle ื›ืืŸ
13:52
and Boris Bikes in London --
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ื•ืื•ืคื ื™ ื‘ื•ืจื™ืก ื‘ืœื•ื ื“ื•ืŸ.
13:54
no one has had to repeat
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ืืฃ ืื—ื“ ืœื ื”ื™ื” ืฆืจื™ืš ืœื—ื–ื•ืจ
13:56
the version 1.0 screw-ups
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ืขืœ ื”ื˜ืขื•ื™ื•ืช ืฉืœ ื”ื’ืจืกื” ื”ืจืืฉื•ื ื”
13:59
and expensive learning exercises
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ื•ื”ืœืžื™ื“ื” ื”ื™ืงืจื”
14:01
that happened in Paris.
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ืฉื”ืชืจื—ืฉื” ื‘ืคืจื™ื–.
14:03
So the opportunity when we're connected
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ื”ืืคืฉืจื•ื™ื•ืช ื”ืงื™ื™ืžื•ืช ื›ืฉืื ื• ืžื—ื•ื‘ืจื™ื
14:06
is also to share failures and successes.
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ื”ื ื ื’ื ืฉื™ืชื•ืฃ ื›ื™ืฉืœื•ื ื•ืช, ื•ื’ื ื”ืฆืœื—ื•ืช.
14:09
We're at the very beginning of something
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ืื ื• ื‘ืชื—ื™ืœืชื” ืฉืœ ื“ืจืš
14:11
that, what we're seeing
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ืื ื• ืจื•ืื™ื
14:13
and the way that mesh companies are coming forward,
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ืฉื”ื“ืจืš ืฉื—ื‘ืจื•ืช ืฉื™ืชื•ืคื™ื•ืช ื ืขื•ืช ืงื“ื™ืžื”,
14:15
is inviting, it's engaging, but it's very early.
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ืžื–ืžื™ื ื”, ืžื‘ื˜ื™ื—ื”, ืืš ืžื•ืงื“ื ืœื“ืขืช.
14:18
I have a website -- it's a directory --
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ืœื™ ื™ืฉ ืืชืจ, ืžื“ืจื™ืš,
14:21
and it started with about 1,200 companies,
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ื”ืชื—ืœื ื• ืž 1,200 ื—ื‘ืจื•ืช
14:23
and in the last two-and-a-half months
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ื•ื‘ื—ื•ื“ืฉื™ื™ื ื•ื—ืฆื™ ื”ืื—ืจื•ื ื™ื
14:25
it's up to about 3,300 companies.
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ื’ื“ืœื ื• ืœ 3,300 ื—ื‘ืจื•ืช.
14:27
And it grows on a very regular daily basis.
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ื•ืื ื• ืžืžืฉื™ื›ื™ื ืœื’ื“ื•ืœ ืขืœ ื‘ืกื™ืก ื™ื•ืžื™.
14:31
But it's very much at the beginning.
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ื•ื–ื• ืขื“ื™ืŸ ืจืง ื”ื”ืชื—ืœื”,
14:33
So I just want to welcome all of you onto the ride.
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ืœื›ืŸ, ืื ื™ ืžื–ืžื™ื ื” ืืช ื›ื•ืœื›ื ืœื”ืฆื˜ืจืฃ.
14:36
And thank you very much.
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ื•ืชื•ื“ื” ืจื‘ื”.
14:38
(Applause)
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(ืžื—ื™ืื•ืช ื›ืคื™ื™ื)
ืขืœ ืืชืจ ื–ื”

ืืชืจ ื–ื” ื™ืฆื™ื’ ื‘ืคื ื™ื›ื ืกืจื˜ื•ื ื™ YouTube ื”ืžื•ืขื™ืœื™ื ืœืœื™ืžื•ื“ ืื ื’ืœื™ืช. ืชื•ื›ืœื• ืœืจืื•ืช ืฉื™ืขื•ืจื™ ืื ื’ืœื™ืช ื”ืžื•ืขื‘ืจื™ื ืขืœ ื™ื“ื™ ืžื•ืจื™ื ืžื”ืฉื•ืจื” ื”ืจืืฉื•ื ื” ืžืจื—ื‘ื™ ื”ืขื•ืœื. ืœื—ืฅ ืคืขืžื™ื™ื ืขืœ ื”ื›ืชื•ื‘ื™ื•ืช ื‘ืื ื’ืœื™ืช ื”ืžื•ืฆื’ื•ืช ื‘ื›ืœ ื“ืฃ ื•ื™ื“ืื• ื›ื“ื™ ืœื”ืคืขื™ืœ ืืช ื”ืกืจื˜ื•ืŸ ืžืฉื. ื”ื›ืชื•ื‘ื™ื•ืช ื’ื•ืœืœื•ืช ื‘ืกื ื›ืจื•ืŸ ืขื ื”ืคืขืœืช ื”ื•ื•ื™ื“ืื•. ืื ื™ืฉ ืœืš ื”ืขืจื•ืช ืื• ื‘ืงืฉื•ืช, ืื ื ืฆื•ืจ ืื™ืชื ื• ืงืฉืจ ื‘ืืžืฆืขื•ืช ื˜ื•ืคืก ื™ืฆื™ืจืช ืงืฉืจ ื–ื”.

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