Rebecca Onie: What if our healthcare system kept us healthy?

152,453 views ・ 2012-06-12

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00:00
Translator: Timothy Covell Reviewer: Morton Bast
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Translator: Francisco Caamano Reviewer: Xusto Rodriguez
00:15
So my freshman year of college
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No meu primeiro ano de universidade
00:17
I signed up for an internship in the housing unit
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inscribinme nunha pasantía na unidade de vivenda
00:19
at Greater Boston Legal Services.
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do estudo “Greater Boston Legal Services”.
00:22
Showed up the first day
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Presenteime o primeiro día
00:23
ready to make coffee and photocopies,
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lista para facer café e fotocopias,
00:26
but was paired with this righteous, deeply inspired attorney
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pero tocoume traballar cun avogado xusto
00:30
named Jeff Purcell,
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chamado Jeff Purcell
00:32
who thrust me onto the front lines
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quen me puxo na primeira fila
00:34
from the very first day.
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desde o primeiro día.
00:36
And over the course of nine months
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E durante nove meses
00:38
I had the chance
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tiven a oportunidade
00:39
to have dozens of conversations
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de ter unha chea de conversas
00:41
with low-income families in Boston
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con familias de baixos ingresos de Boston
00:43
who would come in presenting with housing issues,
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que tiñan problemas coas súas vivendas,
00:47
but always had an underlying health issue.
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e sempre tiñan algún problema de saúde.
00:50
So I had a client who came in,
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Tiven un cliente que se presentou
00:52
about to be evicted because he hasn't paid his rent.
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cando o ían desafiuzar por non pagar a renda.
00:54
But he hasn't paid his rent, of course,
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E non a pagara,
00:57
because he's paying for his HIV medication
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porque estaba pagando a medicación do VIH
00:59
and just can't afford both.
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e non podía custear as dúas.
01:01
We had moms who would come in,
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Vin nais que viñan
01:03
daughter has asthma,
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porque a filla tiña asma,
01:04
wakes up covered in cockroaches every morning.
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e espertaba a diario cuberta de cascudas.
01:07
And one of our litigation strategies
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E unha das nosas estratexias de litigación
01:09
was actually to send me into the home of these clients
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era enviarme a esas casas
01:12
with these large glass bottles.
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con grandes botellas de vidrio
01:14
And I would collect the cockroaches,
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para atrapar as cascudas,
01:16
hot glue-gun them to this poster board
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pegalas con silicona quente nunha cartolina
01:19
that we'd bring to court for our cases.
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e levalas ao xulgado para os nosos casos.
01:21
And we always won
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E sempre gañabamos,
01:22
because the judges were just so grossed out.
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porque os xuices morrían co noxo.
01:25
Far more effective, I have to say,
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Algo moito máis efectivo, abofé,
01:27
than anything I later learned in law school.
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ca calquera cousa que aprendera na facultade de dereito.
01:30
But over the course of these nine months,
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Pero ao longo deses nove meses,
01:33
I grew frustrated with feeling
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frustrábame cada vez máis porque sentía
01:34
like we were intervening too far downstream
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que estabamos intervindo moi tarde
01:37
in the lives of our clients --
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nas vidas dos nosos clientes;
01:40
that by the time they came to us,
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no momento en que nos visitaban,
01:41
they were already in crisis.
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xa estaban en crise.
01:44
And at the end of my freshman year of college,
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E ao final do meu primeiro ano na universidade,
01:46
I read an article about the work
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lin un artigo sobre o traballo
01:48
that Dr. Barry Zuckerman was doing
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do Dr. Barry Zuckerman
01:50
as Chair of Pediatrics
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como xefe de pediatría
01:52
at Boston Medical Center.
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do Boston Medical Center.
01:53
And his first hire was a legal services attorney
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A súa primeira contratación foi un avogado de servizos legais
01:56
to represent the patients.
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para representar os pacientes.
01:58
So I called Barry,
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Así que chamei a Barry
02:00
and with his blessing, in October 1995
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e coa súa aprobación, en outubro de 1995,
02:02
walked into the waiting room
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entrei na sala de espera
02:04
of the pediatrics clinic at Boston Medical Center.
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da clínica de pediatría do Boston Medical Center.
02:07
I'll never forget,
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Non esquecerei nunca
02:09
the TVs played this endless reel of cartoons.
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eses debuxos animados sen fin na televisión.
02:12
And the exhaustion of mothers
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E o esgotamento das nais
02:15
who had taken two, three, sometimes four buses
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que colleran dous, tres ou catro autobuses
02:18
to bring their child to the doctor
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para traer ao seu fillo ao médico
02:20
was just palpable.
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podíase tocar
Parecía que os médicos
02:22
The doctors, it seemed,
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02:23
never really had enough time for all the patients,
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nunca tiñan tempo para todos os pacientes,
02:25
try as they might.
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por máis que se esforzaban.
02:26
And over the course of six months,
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E durante seis meses,
02:27
I would corner them in the hallway
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parábaos nos corredores
02:29
and ask them a sort of naive but fundamental question:
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e preguntáballes simplemente:
02:33
"If you had unlimited resources,
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“Se tiveras medios ilimitados,
02:35
what's the one thing you would give your patients?"
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que lles darías aos teus pacientes?”
02:38
And I heard the same story again and again,
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E sempre escoitaba o mesmo unha e outra vez,
02:41
a story we've heard hundreds of times since then.
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algo que oín centos de veces desde aquela.
02:44
They said, "Every day we have patients that come into the clinic --
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Dicían: “Tódolos días temos pacientes que chegan á clínica;
02:48
child has an ear infection,
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se un neno ten infección de oído,
02:49
I prescribe antibiotics.
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prescribo antibióticos.
02:51
But the real issue is there's no food at home.
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Pero o verdadeiro problema é que na casa non hai que comer.
02:54
The real issue
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O verdadeiro problema
02:56
is that child is living with 12 other people
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é que ese neno vive con outras 12 persoas
02:58
in a two-bedroom apartment.
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nun apartamento de 2 cuartos.
02:59
And I don't even ask about those issues
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E nin sequera pregunto sobre iso
03:01
because there's nothing I can do.
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porque non podo facer nada.
03:04
I have 13 minutes with each patient.
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Teño 13 minutos por paciente.
03:06
Patients are piling up in the clinic waiting room.
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Os pacientes amoréanse na sala de espera.
03:08
I have no idea where the nearest food pantry is.
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Non sei onde está o comedor social máis próximo.
03:11
And I don't even have any help."
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E non teño axuda”.
03:13
In that clinic, even today,
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Nesa clínica, mesmo hoxe,
03:15
there are two social workers
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hai dous asistentes sociais
03:16
for 24,000 pediatric patients,
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para 24.000 pacientes pediátricos
03:19
which is better than a lot of the clinics out there.
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e están mellor ca noutros centros.
03:22
So Health Leads was born of these conversations --
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“Health Leads” naceu destas conversas,
03:25
a simple model
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un simple modelo
03:26
where doctors and nurses
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onde médicos e enfermeiras
03:28
can prescribe nutritious food,
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poidan receitar comida nutritiva,
03:30
heat in the winter
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calefacción no inverno
03:31
and other basic resources for their patients
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e outra asistencia básica para o paciente
03:34
the same way they prescribe medication.
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igual que receitan medicamentos.
03:36
Patients then take their prescriptions
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Os pacientes levan as súas receitas
03:38
to our desk in the clinic waiting room
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ao noso despacho na clínica
03:41
where we have a core of well-trained college student advocates
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onde temos de estudantes de dereito ben formados
03:45
who work side by side with these families
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que traballan con esas familias
03:47
to connect them out
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para conectalas
03:48
to the existing landscape of community resources.
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co abano de recursos comunitarios existente.
03:52
So we began with a card table in the clinic waiting room --
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Así, empezamos cunha mesa pregable na sala de espera da clínica,
03:55
totally lemonade stand style.
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estilo “posto de limonada”.
03:57
But today we have a thousand college student advocates
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Pero hoxe temos mil estudantes de dereito
04:01
who are working to connect nearly 9,000 patients and their families
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que están traballando para informar a preto de 9.000 pacientes
04:05
with the resources that they need to be healthy.
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do recursos que necesitan.
04:08
So 18 months ago
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Hai 18 meses,
04:10
I got this email that changed my life.
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recibín este correo electrónico que me cambiou a vida.
04:12
And the email was from Dr. Jack Geiger,
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Era do Dr. Jack Geiger,
04:15
who had written to congratulate me on Health Leads
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que me escribiu para felicitarme por Health Leads
04:18
and to share, as he said,
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e para compartir, como el dixo,
04:19
a bit of historical context.
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un pouco de contexto histórico.
04:22
In 1965 Dr. Geiger founded
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En 1965, o Dr. Geiger fundou
04:25
one of the first two community health centers in this country,
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un dos dous primeiros centrosde saúde comunitarios deste país,
04:28
in a brutally poor area in the Mississippi Delta.
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nunha zona terriblemente deprimida do delta do Mississippi.
04:31
And so many of his patients came in
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E eran tantos os pacientes que chegaban
04:33
presenting with malnutrition
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con malnutrición
04:35
that be began prescribing food for them.
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que empezou a receitarlles comida.
04:38
And they would take these prescriptions to the local supermarket,
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E eles levaban as receitas ao supermercado
04:41
which would fill them
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que llas despachaba
04:42
and then charge the pharmacy budget of the clinic.
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e logo cargábaas ao presuposto de farmacia da clínica.
04:45
And when the Office of Economic Opportunity in Washington, D.C. --
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E cando na Oficina de Oportunidades Económicas en Washington D.C.
04:48
which was funding Geiger's clinic --
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–que financiaba a clínica de Geiger–
04:50
found out about this,
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o souberon,
04:51
they were furious.
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puxéronse furiosos.
04:52
And they sent this bureaucrat down
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E enviaron un burócrata
04:54
to tell Geiger that he was expected to use their dollars
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dicirlle a Geiger que se esperaba que usara os seus dólares
04:57
for medical care --
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para atención médica,
04:58
to which Geiger famously and logically responded,
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ao que Geiger respondeu dun xeito distinguido e lóxico:
05:02
"The last time I checked my textbooks,
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“A última vez que revisei os meus libros,
05:04
the specific therapy for malnutrition was food."
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a terapia específica para a malnutrición era a comida”.
05:09
(Laughter)
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(Risas)
05:10
So when I got this email from Dr. Geiger,
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Así que ao recibir o correo do Dr. Geiger,
05:13
I knew I was supposed to be proud
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souben que debía estar orgullosa
05:15
to be part of this history.
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de formar parte desta historia.
05:17
But the truth is
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Pero a verdade é
05:18
I was devastated.
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que estaba desconsolada.
05:20
Here we are,
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E aquí estamos,
05:21
45 years after Geiger has prescribed food for his patients,
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45 anos despois de que Geiger lles receitara comida aos pacientes,
05:25
and I have doctors telling me,
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e hai médicos que me din:
05:27
"On those issues, we practice a 'don't ask, don't tell' policy."
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“Neses asuntos temos unha política de ‘non pregunte, non conte’”.
05:31
Forty-five years after Geiger,
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45 anos despois de Geiger,
05:34
Health Leads has to reinvent
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Health Leads ten que reinventar
05:35
the prescription for basic resources.
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a prescrición de recursos básicos.
05:38
So I have spent hours upon hours
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Así que pasei horas e horas
05:41
trying to make sense of this weird Groundhog Day.
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tratando de encontrar o sentido deste extraño “Día da Marmota”.
05:45
How is it that if for decades
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Se durante décadas
05:47
we had a pretty straightforward tool for keeping patients,
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tivemos unha ferramenta sinxela para mantener a saúde
05:50
and especially low-income patients, healthy,
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especialmente nos pacientes pobres,
05:52
that we didn't use it?
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por que non a usamos?
05:54
If we know what it takes to have a healthcare system
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Se sabemos o que fai falta para ter un sistema de saúde,
05:57
rather than a sick-care system,
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no canto dun sistema que coida enfermos,
06:00
why don't we just do it?
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por que simplemente non o facemos?
06:02
These questions, in my mind,
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Para min, estas preguntas
06:04
are not hard because the answers are complicated,
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son difíciles, non porque as respostas sexan complicadas,
06:07
they are hard because they require that we be honest with ourselves.
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senón porque requiren que sexamos sinceros con nós mesmos.
06:12
My belief is that it's almost too painful
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Creo que é demasiado difícil
06:15
to articulate our aspirations for our healthcare system,
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expresar as nosas aspiracións para o noso sistema de saúde,
06:19
or even admit that we have any at all.
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ou tan sequera admitir que temos algunha.
06:21
Because if we did,
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Porque se o fixeramos,
06:23
they would be so removed
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estas estarían moi afastadas
06:24
from our current reality.
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da realidade actual.
06:26
But that doesn't change my belief
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Pero iso non cambia a miña convición
06:29
that all of us, deep inside,
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de que todos nós, no fondo,
06:32
here in this room and across this country,
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aquí nesta sala e en todo o país,
06:36
share a similar set of desires.
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compartimos un conxunto similar de desexos.
06:39
That if we are honest with ourselves
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Que se somos sinceros con nós mesmos
06:41
and listen quietly,
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e escoitamos en silencio,
06:43
that we all harbor
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todos albergamos
06:45
one fiercely held aspiration for our healthcare:
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una aspiración ben arraigada sobre o noso sistema de saúde:
06:49
that it keep us healthy.
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que poida manternos sans.
06:51
This aspiration that our healthcare keep us healthy
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Esta aspiración
06:55
is an enormously powerful one.
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é enormemente poderosa.
06:57
And the way I think about this
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E tal como eu o vexo,
07:00
is that healthcare is like any other system.
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o sistema da saude é como calquera outro.
07:02
It's just a set of choices that people make.
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Unicamente un conxunto de decisións.
07:04
What if we decided
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Que pasaría se decidísemos
07:06
to make a different set of choices?
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tomar outras decisións?
Que pasaría se decidísemos ver todas as partes do sistema de saúde,
07:09
What if we decided to take all the parts of healthcare
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07:12
that have drifted away from us
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tamén as que se nos foron á deriva?,
07:13
and stand firm and say, "No.
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e nos plantamos e dicimos: “Non.
07:16
These things are ours.
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Estas cousas son nosas.
07:18
They will be used for our purposes.
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Usarémolas para os nosos propósitos.
07:20
They will be used to realize
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Usarémolas para acadar
07:22
our aspiration"?
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as nosas aspiracións”?
Que pasaría se todo o que necesitamos
07:24
What if everything we needed
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para decatarnos das nosas aspiracións sobre o sistema de saúde
07:26
to realize our aspiration for healthcare
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07:28
was right there in front of us
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estivera aí fronte a nós
07:29
just waiting to be claimed?
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esperando que o reivindiquemos?
07:31
So that's where Health Leads began.
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Así que aí foi onde empezou Health Leads.
07:33
We started with the prescription pad --
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Empezamos co talonario de receitas,
07:35
a very ordinary piece of paper --
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--simplemente unha folla de papel--
07:37
and we asked, not what do patients need to get healthy --
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y non nos preguntamos que necesitan os pacientes para curarse
07:41
antibiotics, an inhaler, medication --
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–antibióticos, un inhalador, medicación–
07:44
but what do patients need to be healthy,
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senón, que necesitan para estar sans,
07:47
to not get sick in the first place?
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para non enfermar?
07:50
And we chose to use the prescription
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E optamos por usar as receitas
07:52
for that purpose.
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para iso.
07:53
So just a few miles from here
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Así que só a uns kilómetros de aquí
07:54
at Children's National Medical Center,
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no Centro Médico Nacional Infantil,
07:56
when patients come into the doctor's office,
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cando os pacientes chegan á consulta,
07:59
they're asked a few questions.
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fánselles unhas preguntas:
08:00
They're asked, "Are you running out of food at the end of the month?
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“Chégalle a comida ata fin de mes?
08:03
Do you have safe housing?"
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Ten unha vivenda segura?”
08:04
And when the doctor begins the visit,
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E cando o doutor comeza a consulta,
08:07
she knows height, weight, is there food at home,
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sabe a altura e o peso, se hai comida na casa,
08:09
is the family living in a shelter.
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se a familia vive nun albergue.
08:11
And that not only leads to a better set of clinical choices,
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E iso non só leva a un mellor conxunto de decisións clínicas,
08:14
but the doctor can also prescribe those resources for the patient,
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senón que o doutor pode prescribir eses recursos para o paciente,
08:18
using Health Leads like any other sub-specialty referral.
205
498416
3666
usando Health Leads como cualquera outra subespecialidade de interconsulta.
08:22
The problem is,
206
502082
2233
O problema é
que así que lle colles o gusto
08:24
once you get a taste of what it's like
207
504315
2199
08:26
to realize your aspiration for healthcare,
208
506514
2235
a realizar as túas aspiracións no coidado da saúde,
08:28
you want more.
209
508749
1518
queres máis.
Así que pensamos,
08:30
So we thought,
210
510267
763
se podemos conseguir que os doutores
08:31
if we can get individual doctors
211
511030
1601
08:32
to prescribe these basic resources for their patients,
212
512631
3217
prescriban estes recursos básicos
08:35
could we get an entire healthcare system
213
515848
2717
poderíamos lograr que todo un sistema de saúde
08:38
to shift its presumption?
214
518565
2752
cambie as súas premisas?
08:41
And we gave it a shot.
215
521317
1247
E tentámolo.
08:42
So now at Harlem Hospital Center
216
522564
1435
E agora no Harlem Hospital Center
08:43
when patients come in with an elevated body mass index,
217
523999
3786
cando un paciente ingresa cun IMC elevado,
08:47
the electronic medical record
218
527785
1864
a historia clínica electrónica
08:49
automatically generates a prescription for Health Leads.
219
529649
3800
xera automaticamente unha prescrición para Health Leads.
E os nosos voluntarios poden traballar con eles
08:53
And our volunteers can then work with them
220
533449
1466
08:54
to connect patients to healthy food and excercise programs
221
534915
3217
para conectalos cos programas de comida saudable e exercicio físico
08:58
in their communities.
222
538132
1432
dos seus barrios.
08:59
We've created a presumption
223
539564
1134
Creamos a premisa
09:00
that if you're a patient at that hospital
224
540698
1567
de que se es un paciente nese hospital
09:02
with an elevated BMI,
225
542265
1550
con IMC elevado,
09:03
the four walls of the doctor's office
226
543815
2234
as catro paredes da consulta
09:06
probably aren't going to give you everything
227
546049
1852
probablemente non che darán
09:07
you need to be healthy.
228
547901
1182
todo o que necesitas.
09:09
You need more.
229
549083
1400
Necesitas máis.
09:10
So on the one hand,
230
550483
681
Así que por un lado,
09:11
this is just a basic recoding
231
551164
1697
isto é só un redeseño básico
09:12
of the electronic medical record.
232
552861
1705
da historia clínica electrónica.
09:14
And on the other hand,
233
554566
1718
E por outro,
09:16
it's a radical transformation
234
556284
1649
é unha transformación radical
09:17
of the electronic medical record
235
557933
2168
da historia clínica electrónica
09:20
from a static repository of diagnostic information
236
560101
3882
dun repositorio estático de información de diagnóstico
09:23
to a health promotion tool.
237
563983
2834
a unha ferramenta de promoción da saúde.
09:26
In the private sector,
238
566817
1117
No sector privado,
09:27
when you squeeze that kind of additional value
239
567934
2620
se se extrae esa clase de valor adicional
09:30
out of a fixed-cost investment,
240
570554
1747
dun investimento de custo fixo,
09:32
it's called a billion-dollar company.
241
572301
2600
chámaselle "compañía de miles de millóns de dólares".
09:34
But in my world,
242
574901
1381
Pero no meu mundo,
09:36
it's called reduced obesity and diabetes.
243
576282
3401
chámase redución da obesidade e diabetes.
09:39
It's called healthcare --
244
579683
1883
Chámase coidado da saúde:
09:41
a system where doctors can prescribe solutions
245
581566
2983
un sistema no que os médicos poidan prescribir solucións
09:44
to improve health,
246
584549
1550
para mejorar a saúde,
09:46
not just manage disease.
247
586099
2149
non só controlar enfermidades.
E o mesmo na sala de espera da clínica.
09:48
Same thing in the clinic waiting room.
248
588248
1534
09:49
So every day in this country
249
589782
1617
Así, cada día neste país
09:51
three million patients
250
591399
1500
tres millóns de pacientes
09:52
pass through about 150,000 clinic waiting rooms in this country.
251
592899
4494
pasan por cerca de 150.000 salas de espera de clínicas .
09:57
And what do they do when they're there?
252
597404
1973
E que fan cando chegan alí?
09:59
They sit, they watch the goldfish in the fish tank,
253
599377
3450
Sentan, observan os peixes de cores do acuario,
10:02
they read extremely old copies
254
602827
2483
len número atrasados
10:05
of Good Housekeeping magazine.
255
605310
2283
de revistas femininas.
10:07
But mostly we all just sit there forever, waiting.
256
607593
3233
Pero principalmente todos sentamos alí sempre, a esperar.
10:10
How did we get here
257
610826
1351
Como chegamos a isto,
10:12
where we devote hundreds of acres and thousands of hours
258
612177
3349
a dedicar horas e horas
10:15
to waiting?
259
615526
1783
a esperar?
Que tal se houbera unha sala de espera
10:17
What if we had a waiting room
260
617309
1217
10:18
where you don't just sit when you're sick,
261
618526
2101
onde non só nos sentamos se enfermamos,
10:20
but where you go to get healthy.
262
620627
1866
senón á que imos tamén para curarnos?
10:22
If airports can become shopping malls
263
622493
2517
Se os aeroportos poden converterse en centros comerciais
10:25
and McDonald's can become playgrounds,
264
625010
2966
e os McDonald’s en parques de xogo,
10:27
surely we can reinvent the clinic waiting room.
265
627976
3433
seguro que podemos reinventar a sala de espera.
10:31
And that's what Health Leads has tried to do,
266
631409
2034
E iso é o que Health Leads trata de facer
10:33
to reclaim that real estate and that time
267
633443
2283
para recuperar ese espazo e ese tempo
10:35
and to use it as a gateway
268
635726
1432
e usalo como un acceso
10:37
to connect patients
269
637158
1052
para conectar os pacientes
10:38
to the resources they need to be healthy.
270
638210
2767
cos recursos que precisan para estar sans.
10:40
So it's a brutal winter in the Northeast,
271
640977
1516
No nordeste, o inverno é terrible,
10:42
your kid has asthma, your heat just got turned off,
272
642493
2467
o teu fillo ten asma, acaban de cortarche a calefacción,
10:44
and of course you're in the waiting room of the ER,
273
644960
2167
e por suposto estás na sala de espera de urxencias,
10:47
because the cold air triggered your child's asthma.
274
647127
2532
porque o aire frío provocoulle a asma.
10:49
But what if instead of waiting for hours anxiously,
275
649659
2917
Pero, que se en vez de esperar horas, con ansiedade
10:52
the waiting room became the place
276
652576
2200
a sala de espera se convirtese no lugar
10:54
where Health Leads turned your heat back on?
277
654776
2484
onde Health Leads reconectara a túa calefacción?
10:57
And of course all of this requires
278
657260
1618
Por suposto, todo isto require
10:58
a broader workforce.
279
658878
1948
máis persoal.
11:00
But if we're creative, we already have that too.
280
660826
3167
Pero se somos creativos, tamén temos iso.
11:03
We know that our doctors and nurses
281
663993
2386
Sabemos que os nosos persoal médico e de enfermería
11:06
and even social workers
282
666379
1347
e mesmo os traballadores sociais
11:07
aren't enough,
283
667726
1468
non abondan,
11:09
that the ticking minutes of health care
284
669194
1649
que os poucos minutos da consulta
11:10
are too constraining.
285
670843
1418
son demasiado imperiosos.
11:12
Health just takes more time.
286
672261
2049
A saúde simplemente necesita máis tempo.
11:14
It requires a non-clinical army
287
674310
2799
Require un exército non clínico,
11:17
of community health workers and case managers
288
677109
2684
unha comunidade de traballadores da saúde, xestores
11:19
and many others.
289
679793
1616
e moitos outros.
Que pasaría se unha pequena parte dese próximo exército da atención sanitaria
11:21
What if a small part of that next healthcare workforce
290
681409
3150
11:24
were the 11 million college students in this country?
291
684559
3701
foran os 11 millóns de estudantes universitarios deste país?
11:28
Unencumbered by clinical responsibilities,
292
688260
2766
Libres de responsabilidades clínicas,
11:31
unwilling to take no for an answer
293
691026
2602
non dispostos a aceptar un “non”
11:33
from those bureaucracies
294
693628
1582
como resposta desas burocracias
11:35
that tend to crush patients,
295
695210
1933
que tenden a abrumar os pacientes,
11:37
and with an unparalleled ability
296
697143
1950
e cunha capacidade sen igual
11:39
for information retrieval
297
699093
1452
para atopar información
11:40
honed through years of using Google.
298
700545
2981
perfeccionada por anos de uso de Google.
11:43
Now lest you think it improbable
299
703526
2533
Pero se sodes dos que non credes
11:46
that a college volunteer
300
706059
1617
que un voluntario universitario
11:47
can make this kind of commitment,
301
707676
1783
poida asumir esta clase de compromiso,
11:49
I have two words for you:
302
709459
1567
teño dúas palabras para vós:
11:51
March Madness.
303
711026
2351
Loucura de Marzo [campionato da División I de baloncesto da NCAA].
11:53
The average NCAA Division I men's basketball player
304
713377
3967
O xogador tipo da División I da NCAA
11:57
dedicates 39 hours a week to his sport.
305
717344
3265
dedica 39 horas á semana ao deporte.
12:00
Now we may think that's good or bad,
306
720609
2152
Podemos pensar que iso é bo ou malo,
12:02
but in either case it's real.
307
722761
2682
pero é a realidade.
12:05
And Health Leads is based on the presumption
308
725443
2185
E Health Leads baséase na suposición
12:07
that for too long
309
727628
1382
de que durante moito tempo
12:09
we have asked too little of our college students
310
729010
2550
lles pedimos moi pouco aos nosos estudantes
12:11
when it comes to real impact in vulnerable communities.
311
731560
3765
cando se trata dun verdadeiro impacto en comunidades vulnerables.
12:15
College sports teams say,
312
735325
1353
Os equipos deportivos universitarios din:
12:16
"We're going to take dozens of hours
313
736678
2065
“Terás que dedicar horas e horas
12:18
at some field across campus at some ungodly hour of the morning
314
738743
3884
en pistas de fóra do campus e a horas intempestivas,
12:22
and we're going to measure your performance, and your team's performance,
315
742627
2816
e mediremos o teu funcionamento e o do teu equipo,
12:25
and if you don't measure up or you don't show up,
316
745443
2166
e se non estás á altura
12:27
we're going to cut you off the team.
317
747609
1450
teremos que botarte del.
12:29
But we'll make huge investments
318
749059
1888
Pero faremos grandes investimentos
12:30
in your training and development,
319
750947
1212
no teu adestramento,
12:32
and we'll give you an extraordinary community of peers."
320
752159
3418
e ofrecerémosche unha extraordinaria comunidade de amigos”.
12:35
And people line up out the door
321
755577
1815
E os estudantes fan fila na porta
12:37
just for the chance to be part of it.
322
757392
2785
só para intentar participar diso.
12:40
So our feeling is,
323
760177
1217
Así que cremos
12:41
if it's good enough for the rugby team,
324
761394
1483
que se es abondo bo para o equipo de rugby,
12:42
it's good enough for health and poverty.
325
762877
2115
tamén podes selo para a saúde e a pobreza.
12:44
Health Leads too recruits competitively,
326
764992
3268
Health Leads tamén selecciona competitivamente,
12:48
trains intensively,
327
768260
1481
adestra intensamente,
12:49
coaches professionally,
328
769741
1969
dirixe profesionalmente,
12:51
demands significant time,
329
771710
1949
demanda un tempo considerable,
12:53
builds a cohesive team
330
773659
1367
constrúe un equipo cohesionado
12:55
and measures results --
331
775026
1484
e mide resultados,
12:56
a kind of Teach for America for healthcare.
332
776510
2683
unha especie de “Teach for America” da saúde.
Agora mesmo, nas 10 principais cidades dos Estados Unidos
12:59
Now in the top 10 cities in the U.S.
333
779193
2100
13:01
with the largest number of Medicaid patients,
334
781293
2319
con maior número de pacientes de “Medicaid”
13:03
each of those has at least 20,000 college students.
335
783612
3214
cada unha ten polo menos 20.000 estudantes universitarios.
13:06
New York alone has half a million college students.
336
786826
3201
Só Nova York ten medio millón.
13:10
And this isn't just a sort of short-term workforce
337
790027
3049
E esta non é só unha especie de forza de traballo a curto prazo
13:13
to connect patients to basic resources,
338
793076
2250
para conectar pacientes e recursos básicos,
13:15
it's a next generation healthcare leadership pipeline
339
795326
3601
é un reservorio de liderado en saúde da próxima xeración,
13:18
who've spent two, three, four years
340
798927
2450
xente que pasou dous, tres, catro anos
13:21
in the clinic waiting room
341
801377
1501
nas salas de espera das clínicas
13:22
talking to patients about their most basic health needs.
342
802878
3984
falando con pacientes das súas necesidades de saúde máis básicas.
13:26
And they leave with the conviction,
343
806862
1749
E vanse coa convición,
13:28
the ability and the efficacy
344
808611
1832
a capacidade e a eficacia
13:30
to realize our most basic aspirations for health care.
345
810443
3783
para facer realidade as nosas aspiracións.
13:34
And the thing is, there's thousands of these folks already out there.
346
814226
3018
E a cuestión é que xa hai miles, aí fóra.
13:37
So Mia Lozada is Chief Resident of Internal Medicine
347
817244
3817
Mia Lozada é xefa de residentes de Medicina Interna
no hospital UCSF [San Francisco].
13:41
at UCSF Medical Center,
348
821061
1415
13:42
but for three years as an undergraduate
349
822476
2333
Durante tres anos antes de graduarse
13:44
she was a Health Leads volunteer
350
824809
1633
foi voluntaria de Health Leads
13:46
in the clinic waiting room at Boston Medical Center.
351
826442
3002
na sala de espera da clínica do Boston Medical Center.
13:49
Mia says, "When my classmates write a prescription,
352
829444
3715
Mia di: “Cando os meus compañeiros de clase prescriben unha receita
13:53
they think their work is done.
353
833159
2018
pensan que acabaron o seu traballo.
13:55
When I write a prescription,
354
835177
1716
Cando eu prescribo unha receita
13:56
I think, can the family read the prescription?
355
836893
2267
penso: poderá entendela a familia?
13:59
Do they have transportation to the pharmacy?
356
839160
2183
Terán forma de ir á farmacia?
14:01
Do they have food to take with the prescription?
357
841343
2450
Terán comida para tomar co medicamento?
14:03
Do they have insurance to fill the prescription?
358
843793
2250
Terán seguro para pagar a receita?
14:06
Those are the questions I learned at Health Leads,
359
846043
2683
Estas preguntas aprendinas en Health Leads,
14:08
not in medical school."
360
848726
1750
non na universidade”.
14:10
Now none of these solutions --
361
850476
1984
Agora ben, ningunha destas solucións
14:12
the prescription pad, the electronic medical record,
362
852460
2970
--o talonario de receitas, a historia clínica electrónica,
14:15
the waiting room,
363
855430
1147
a sala de espera,
14:16
the army of college students --
364
856577
1168
o exército de estudantes universitarios-- é perfecta.
14:17
are perfect.
365
857745
1183
14:18
But they are ours for the taking --
366
858928
2500
Pero están alí para que as tomemos
14:21
simple examples
367
861428
1332
e son simples exemplos
14:22
of the vast under-utilized healthcare resources
368
862760
3501
dos moitos recursos infrautilizados no coidado da saúde
14:26
that, if we reclaimed and redeployed,
369
866261
2915
que, recuperados e redistribuídos,
14:29
could realize our most basic aspiration
370
869176
3417
poderían levar a cabo as nosas aspiracións máis básicas
14:32
of healthcare.
371
872593
1784
en materia de saúde.
14:34
So I had been at Legal Services for about nine months
372
874377
3216
Ben, levaba 9 meses en Legal Services
14:37
when this idea of Health Leads started percolating in my mind.
373
877593
2733
cando esta idea de Health Leads empezou a andarme na cabeza.
14:40
And I knew I had to tell Jeff Purcell, my attorney,
374
880326
2934
E vin que tiña que dicirlle a Jeff Purcell, o meu avogado,
14:43
that I needed to leave.
375
883260
1419
que necesitaba irme.
14:44
And I was so nervous,
376
884679
963
E estaba nerviosísima,
14:45
because I thought he was going to be disappointed in me
377
885642
2534
porque pensaba que o ía decepcionar
14:48
for abandoning our clients for some crazy idea.
378
888176
3050
por abandonar os nosos clientes por unha idea tola.
14:51
And I sat down with him and I said,
379
891226
1984
E sentei con el e díxenlle:
14:53
"Jeff, I have this idea
380
893210
1883
“Jeff, ocorréuseme a idea
14:55
that we could mobilize college students
381
895093
2419
de que poderíamos mobilizar estudantes universitarios
14:57
to address patients' most basic health needs."
382
897512
2934
para atender as necesidades de saúde máis básicas dos pacientes”.
15:00
And I'll be honest,
383
900446
1581
E serei sincera,
15:02
all I wanted was for him to not be angry at me.
384
902027
3299
só quería que non se enfadara comigo.
15:05
But he said this,
385
905326
1467
Pero respondeu:
15:06
"Rebecca, when you have a vision,
386
906793
3348
“Rebecca, se tes unha visión de futuro,
15:10
you have an obligation to realize that vision.
387
910141
3851
tes a obriga de levala a cabo.
15:13
You must pursue that vision."
388
913992
3101
Debes ir tras dela”.
15:17
And I have to say, I was like "Whoa.
389
917093
3266
E debo dicir que "Uauu.
15:20
That's a lot of pressure."
390
920359
2017
Que presión!”
15:22
I just wanted a blessing,
391
922376
1399
Eu só buscaba a súa aprobación,
15:23
I didn't want some kind of mandate.
392
923775
1551
non unha especie de mandato!
15:25
But the truth is
393
925326
1567
Pero a verdade é
15:26
I've spent every waking minute nearly since then
394
926893
2783
que cada minuto dende entón
15:29
chasing that vision.
395
929676
1784
estiven perseguindo esa visión de futuro.
15:31
I believe that we all have a vision
396
931460
3182
Creo que todos temos unha visión
15:34
for healthcare in this country.
397
934642
1901
para o sistema sanitario deste país.
15:36
I believe that at the end of the day
398
936543
2199
Creo que, ao final,
15:38
when we measure our healthcare,
399
938742
1834
cuando avaliemos o noso sistema
15:40
it will not be by the diseases cured,
400
940576
2816
non será polas enfermidades curadas,
15:43
but by the diseases prevented.
401
943392
2518
senón polas enfermidades evitadas.
15:45
It will not be by the excellence of our technologies
402
945910
3017
Non será pola excelencia das nosas tecnoloxías
15:48
or the sophistication of our specialists,
403
948927
2500
ou a sofisticación dos nosos especialistas,
15:51
but by how rarely we needed them.
404
951427
2799
senón polo pouco que os precisemos.
15:54
And most of all,
405
954226
1484
E sobre todo,
15:55
I believe that when we measure healthcare,
406
955710
2517
creo que cando avaliemos o sistema
15:58
it will be, not by what the system was,
407
958227
2683
será, non polo que o sistema era,
16:00
but by what we chose it to be.
408
960910
2766
senón polo que nós queiramos que sexa.
16:03
Thank you.
409
963676
1067
Grazas.
16:04
(Applause)
410
964743
10250
(Aplausos)
16:14
Thank you.
411
974993
1267
Grazas.
16:16
(Applause)
412
976268
9323
(Aplausos)
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