Caitria and Morgan O'Neill: How to step up in the face of disaster

Translator: Timothy Covell Reviewer: Morton Bast

Prevodilac: Silvija Varga Lektor: Tatjana Jevdjic

(Video) Newscaster: There's a large path of destruction here in town.

Izvestilac: U ovom gradu se desilo veliko uništavanje.

... pulling trees from the ground, shattering windows,

...koji je udario ovde čupajući drveće iz zemlje, lomeći prozore,

taking the roofs off of homes ...

skidajući krovove sa kuća.

Caitria O'Neill: That was me

Kejtrija Onil: To sam ja,

in front of our house in Monson, Massachusetts last June.

prošlog juna, stojim ispred naše kuće u Monsonu, Masačusetsu.

Kada je tornado snage EF3 prošibao kroz naš grad

After an EF3 tornado ripped straight through our town

and took parts of our roof off,

skinuo delove našeg krova,

I decided to stay in Massachusetts,

odlučila sam da ostanem u Masačusetsu,

instead of pursuing the master's program

umesto da nastavim školovanje.

I had moved my boxes home that afternoon for.

Tog popodneva sam preselila kutije sa stvarima nazad u kuću.

Morgan Onil: Dakle, prvog juna nismo bile eksperti za katastrofe,

Morgan O'Neill: So, on June 1, we weren't disaster experts,

ali smo trećeg juna počele da se pravimo da jesmo.

but on June 3, we started faking it.

This experience changed our lives,

Ovo iskustvo nam je promenilo živote.

and now we're trying to change the experience.

Sada pokušavamo da promenimo ovo iskustvo.

CO: So, tornadoes don't happen in Massachusetts,

KO: Tornado se ne dešava u Masačusetsu.

and I was cleverly standing in the front yard when one came over the hill.

A ja sam veoma inteligentno stajala ispred kuće kada je tornado naleteo.

After a lamppost flew by, my family and I sprinted into the basement.

Kada je bandera proletela pored nas, cela porodica je utrčala u podrum.

Trees were thrown against the house, the windows exploded.

Drveće je padalo na kuću, a prozori su pucali.

When we finally got out the back door,

Konačno, kada smo izašli na zadnja vrata,

transformers were burning in the street.

transformatori su goreli na ulici.

MO: U to vreme bila sam u Bostonu.

MO: I was here in Boston.

I'm a PhD student at MIT,

Ja sam na doktorskim studijama na Univerzitetu Masačusets

and I happen to study atmospheric science.

i izučavam atmosferske nauke.

Actually, it gets weirder --

Zapravo, ovo postaje još čudnije.

I was in the museum of science at the time the tornado hit,

U momentu kada se tornado desio bila sam u muzeju nauke,

playing with the tornado display --

igrala se sa izložbenom postavkom tornada.

(Laughter)

so I missed her call.

Dakle, nisam čula kada me je zvala.

I get a call from Caitria, hear the news, and start tracking the radar online

Kejtrija me je nazvala, čula sam vesti

i počinjem da pratim radar preko interneta

to call the family back when another supercell was forming in their area.

da ih pozovem ukoliko se još jedan bude pojavio.

I drove home late that night with batteries and ice.

Odvezla sam se kući kasno te noći, noseći baterije i led.

We live across the street from a historic church

Živimo preko puta crkve koja je istorijska znamenitost

that had lost its very iconic steeple in the storm.

i koja je tada izgubila veoma znamenit zvonik.

It had become a community gathering place overnight.

Crkva je preko noći postala svratište.

Gradska kuća i policijska stanica su takođe pretrpele direktne udare,

The town hall and the police department had also suffered direct hits,

pa su ljudi kojima je bila potrebna informacija ili su hteli da pomognu,

and so people wanting to help or needing information went to the church.

odlazili u crkvu.

CO: We walked to the church because we heard they had hot meals,

KO: Otišle smo u crkvu jer smo čule da dele hranu,

ali kada smo stigle naišle smo na probleme.

but when we arrived, we found problems.

There were a couple large, sweaty men with chainsaws

Tamo su bila dva ogromna znojava čoveka sa motornim testerama,

standing in the center of the church, but nobody knew where to send them

stajali su nasred crkve,

ali niko nije znao kuda da ih pošalje,

because no one knew the extent of the damage yet.

jer niko nije znao koliku je štetu grad pretrpeo.

As we watched, they became frustrated and left

Vremenom su postajali frustrirani i otišli su da sami nekome pomognu.

to go find somebody to help on their own.

MO: So we started organizing. Why? It had to be done.

MO: Tako smo počele da organizujemo.

Zašto? Jer je to moralo da bude urađeno.

We found Pastor Bob and offered to give the response some infrastructure.

Pronašle smo pastora Boba i predložile mu svoju pomoć.

And then, armed with just two laptops and one air card,

Naoružane sa samo dva laptopa i jednom telefonskom karticom

we built a recovery machine.

pokrenule smo mašinu oporavka.

(Applause)

(Aplauz)

CO: That was a tornado, and everyone's heading to the church

KO: To je bio tornado,

svi idu u crkvu da donesu stvari i volontiraju.

to drop things off and volunteer.

MO: Svi doniraju odeću.

MO: Everyone's donating clothing.

We should inventory the donations piling up here.

Treba da napravimo popis svih donacija koje se ovde skupljaju.

CO: And we need a hotline. Can you make a Google Voice number?

KO: Potreban nam je SOS telefon. Možeš li da napraviš Google Voice broj?

MO: Sure. And we need to tell people what not to bring.

MO: Da, naravno. Moramo reći ljudima šta da ne donose.

I'll make a Facebook account. Can you print flyers?

Napraviću nalog na Fejsbuku.

Da li bi mogla da odštampaš flajere za susede?

CO: Yeah, but we don't even know what houses are accepting help.

KO: Da, ali ne znamo ni koje kuće primaju pomoć.

We need to canvas and send out volunteers.

Moramo to da istražimo i pošaljemo volontere.

MO: We need to tell people what not to bring.

MO: Zaista moramo reći ljudima šta da ne donose.

Hey, there's a news truck. I'll tell them.

Vidi, tamo je ekipa sa televizije. Reći ću njima.

CO: You got my number off the news? We don't need more freezers!

KO: Televizijska stanica vam je dala moj broj?

(Together) MO: Insurance won't cover it? CO: Juice boxes coming in an hour?

Ne treba nam više frižidera.

Treba vam ekipa da prekrije krov katranom? 6 pakovanja sokova stižu za sat vremena?

Together: Someone get me Post-its!

(Laughter)

Neka mi neko da još papirića.

CO: And then the rest of the community figured out that we had answers.

(Smeh)

KO: Naposletku, svi su shvatili da imamo odgovore.

MO: I can donate three water heaters, but someone needs to come pick them up.

MO: Mogu da doniram tri kuvala,

ali neko mora da dođe da ih pokupi.

CO: My car is in my living room!

KO: Moj auto je u dnevnoj sobi.

MO: My boyscout troop would like to rebuild 12 mailboxes.

MO: Moji mali izviđači žele da obnove 12 poštanskih sandučića.

CO: My puppy is missing and insurance doesn't cover chimneys.

KO: Nestalo je kuče, a ovde osiguranje ne pokriva popravku dimnjaka.

MO: My church group of 50 would like housing and meals for a week

MO: Mojoj crkvenoj grupi od 50 ljudi treba prenoćište

while we repair properties.

CO: You sent me to that place on Washington Street yesterday,

i hrana za narednih nedelju dana dok se bave opravkama.

KO: Juče si me poslala na ono mesto u ulici Vašington

and now I'm covered in poison ivy.

(Laughter)

So this is what filled our days.

i sada sam potpuno prekrivena otrovnim bršljanom.

We had to learn how to answer questions quickly

Ovako su bili ispunjeni naši dani.

Morale smo da naučimo da brzo odgovorimo na pitanja

and to solve problems in a minute or less;

i da regime probleme u roku od minute ili manje,

otherwise, something more urgent would come up,

and it wouldn't get done.

jer bi ubrzo nešto mnogo hitnije došlo na red

MO: We didn't get our authority from the board of selectmen

i to ne bi bilo urađeno.

MO: Niko nam nije bio nadređeni iz izabranog odbora

or the emergency management director or the United Way.

ni direktor službe za rešavanje kriznih situacija ni druge organizacije.

We just started answering questions and making decisions

Jednostavno, same smo počele da rešavamo i donosimo odluke

because someone -- anyone -- had to.

And why not me? I'm a campaign organizer.

jer neko je morao.

Zašto ne bih ja? Ja organizujem kampanje.

I'm good at Facebook.

Dobro se snalazim na Fejsbuku.

And there's two of me.

(Laughter)

I imam sestru.

(Smeh)

CO: The point is, if there's a flood or a fire or a hurricane,

KO: Poenta je da, ako se desi poplava, požar ili uragan,

you, or somebody like you,

vi ili neko kao vi,

are going to step up and start organizing things.

mora da istupi i da počne sa organizovanjem stvari.

The other point is that it is hard.

Drugo, to je veoma teško.

MO: Lying on the ground after another 17-hour day,

MO: Ležeći na zemlji posle 17 sati rada,

Caitria and I would empty our pockets

Kejtrija i ja bismo ispraznile džepove

and try to place dozens of scraps of paper into context --

i pokušale da sklopimo rečenice sa silnih papirića -

all bits of information that had to be remembered and matched

sve deliće informacija koje treba da zapamtimo i povežemo

in order to help someone.

da bismo nekome pomogle.

Kada smo proživele još jedan težak dan u skloništu

After another day and a shower at the shelter,

we realized it shouldn't be this hard.

shvatile smo da ovo ne bi smelo da bude ovako teško.

CO: In a country like ours where we breathe Wi-Fi,

KO: U zemlji kao što je naša gde udišemo WiFi,

leveraging technology for a faster recovery should be a no-brainer.

korišćenje tehnologije radi bržeg oporavka treba da bude instinktivno.

Systems like the ones that we were creating on the fly

Sistemi koje smo stvarale u hodu

could exist ahead of time.

treba da postoje unapred.

And if some community member is in this organizing position

Ako bi jedan član zajednice

koju je pogodila neka nesreća, bio u prilici da organizuje sve,

in every area after every disaster,

these tools should exist.

ovakvi alati treba da postoje.

MO: So, we decided to build them:

MO: Nas dve smo odlučile da stvorimo te alate -

a recovery in a box, something that could be deployed after every disaster

oporavak iz kutije,

nešto što bi bilo koji lokalni organizator

by any local organizer.

mogao da koristi odmah posle katastrofe.

CO: I decided to stay in the country, give up the master's in Moscow

KO: Odlučila sam da ostanem u državi,

odustanem od master školovanja u Moskvi

and to work full-time to make this happen.

i sve vreme radim na tome da se to ostvari.

In the course of the past year,

we've become experts in the field of community-powered disaster recovery.

U toku protekle godine,

postale smo eksperti za oporavak lokalne zajednice posle nepogoda.

And there are three main problems that we've observed

Postoje tri glavna problema koje smo uočile

with the way things work currently.

u načinu na koji se stvari trenutno odvijaju.

MO: The tools.

MO: Alati. Velike humanitarne organizacije su odlične

Large aid organizations are exceptional at bringing massive resources to bear

u donošenju velikog broja priloga posle katastrofe,

after a disaster,

ali često ispune jednu određenu misiju

but they often fulfill very specific missions, and then they leave.

i potom odlaze.

This leaves local residents to deal with the thousands of spontaneous volunteers,

Tako, lokalno stanovništo ostaje

sa hiljadama volontera i donacija,

thousands of donations,

and all with no training and no tools.

bez ikakve obuke i alata.

So they use Post-its or Excel or Facebook.

Oni koriste papiriće ili Eksel ill Fejsbuk.

But none of these tools allow you to value high-priority information

Ali ovi alati vam ne omogućavaju rešavanje informacije visokog prioriteta

amidst all of the photos and well-wishes.

usred svih fotografija i lepih želja.

CO: The timing.

KO: Tajming.

Disaster relief is essentially a backwards political campaign.

Pomoć u katastrofi je u stvari politička kampanja unazad.

In a political campaign, you start with no interest

U političkim kampanjama

počinjete bez interesa i kapaciteta da biste to pretvorili u akciju.

and no capacity to turn that into action.

You build both gradually,

Obe ove komponente se grade postepeno

until a moment of peak mobilization at the time of the election.

do momenta potpune mobilizacije u vreme izbora.

In a disaster, however, you start with all of the interest

Kod katastrofe, počinješ sa potpunim interesom

and none of the capacity.

i bez kapaciteta.

And you've only got about seven days

Imate samo sedam dana da uhvatite

to capture 50 percent of all of the Web searches that will ever be made

50% svih internet pretraživanja koja će ikad biti sprovedena

to help your area.

radi pomoći vašoj oblasti.

Then some sporting event happens,

A onda se organizuje neko sportsko dešavanje,

and you've got only the resources that you've collected thus far

a postoje samo resursi koje ste sakupili

koji su dovoljni za oporavak u narednih 5 godina.

to meet the next five years of recovery needs.

This is the slide for Katrina.

Ovo je prikaz za uragan Katrinu.

This is the curve for Joplin.

Ovo je prikaz za tornado Džoplin.

And this is the curve for the Dallas tornadoes in April,

A ovo je prikaz za aprilske udare tornada u Dalasu,

where we deployed software.

gde smo pustile svoj softver.

There's a gap here.

Ovde postoji razlika.

Affected households have to wait for the insurance adjuster to visit

Pogođena domaćinstva moraju da čekaju procenitelje štete

before they can start accepting help on their properties.

pre nego što mogu da počnu da primaju pomoć.

And you've only got about four days of interest in Dallas.

U Dalasu je interes otprilike samo 4 dana.

MO: Data.

MO: Podaci.

Data is inherently unsexy,

Podaci nikada nisu privlačni,

but it can jump-start an area's recovery.

ali pomažu da se pokrene oporavak neke oblasti.

FEMA and the state will pay 85 percent of the cost

Federalna agencija za vanredne situacije i država

of a federally-declared disaster,

će platiti 85% troškova ukoliko je katastrofa proglašena zvanično,

leaving the town to pay the last 15 percent of the bill.

prepuštajući gradu da plati preostalih 15% ukupnog računa.

Now that expense can be huge,

but if the town can mobilize X amount of volunteers for Y hours,

Ovi troškovi mogu da budu ogromni,

ali ako grad može da mobiliše X broj volontera za Y sati,

the dollar value of that labor used goes toward the town's contribution.

dolarska vrednost upotrebljenog rada

ide u prilog gradu i njegovom doprinosu.

But who knows that?

Ali, ko zna za to?

Now try to imagine the sinking feeling you get

Zamislite taj grozan osećaj

when you've just sent out 2,000 volunteers and you can't prove it.

kada ste sakupili 2 hiljade volontera, a ne možete da to dokažete.

CO: These are three problems with a common solution.

KO: Ovo su 3 problema sa zajedničkim rešenjem.

If we can get the right tools at the right time

Ukoliko damo prave alate u pravo vreme

to the people who will inevitably step up

ljudima koji će svakako da istupe

and start putting their communities back together,

i počnu da rade na oporavku zajednice,

we can create new standards in disaster recovery.

možemo da stvorimo nove standarde u oporavku od katastrofe.

MO: Potrebni su nam alati za istraživanje stanja,

MO: We needed canvasing tools, donations databasing,

baze podataka za donacije,

needs reporting, remote volunteer access,

izveštaji o potrebama, daljinski pristup volonterima

all in an easy-to-use website.

i to sve u jednom veb-sajtu koji se lako koristi.

CO: And we needed help.

KO: I bila nam je potrebna pomoć.

Alvin, our software engineer and co-founder, has built these tools.

Alvin, naš softverski inženjer i suosnivač, je stvorio ove alate.

Chris and Bill have volunteered their time to use operations and partnerships.

Kris i Bil su bili donirali vreme za operacije i patnerstva.

And we've been flying into disaster areas since this past January,

Nas dve smo, od prošlog januara, odlazile u predele zahvaćene katastrofom

setting up software, training residents

postavljale softver, podučavale lokalno stanovništvo

and licensing the software to areas that are preparing for disasters.

i licencirale softver za predele koji se spremaju za nadolazeću katastrofu.

MO: One of our first launches was after the Dallas tornadoes

MO: Prva postavka softvera je bila u Dalasu, prošlog aprila.

this past April.

Otišle smo u grad koji je imao zastareli veb-sajt

We flew into a town that had a static, outdated website

and a frenetic Facebook feed, trying to structure the response,

i poludelu Fejsbuk stranicu koja je pokušavala da uvede red u odziv.

and we launched our platform.

Pokrenule smo našu platformu.

All of the interest came in the first four days,

Svi zainteresovani su došli u prva 4 dana,

but by the time they lost the news cycle,

ali u vreme kada su izgubili izveštavanje,

that's when the needs came in,

tada je pomoć pristizala,

yet they had this massive resource of what people were able to give

a oni su imali ovaj ogroman izvor onoga što su ljudi mogli da daju

and they've been able to meet the needs of their residents.

i bili su u mogućnosti da daju stanovništu ono što im je potrebno.

CO: So it's working, but it could be better.

KO: Dakle, ovo funkcioniše ali, može da bude i bolje.

Emergency preparedness is a big deal in disaster recovery

Bitno je biti pripremljen kada je u pitanju oporavak od katastrofe

because it makes towns safer and more resilient.

jer to čini gradove sigurnijima i otpornijima.

Imagine if we could have these systems ready to go in a place

Zamislite da imamo ovaj sistem u pripravnosti pre katastrofe.

before a disaster.

So that's what we're working on.

Na tome trenutno radimo.

Pripremamo se da pošaljemo softver

We're working on getting the software to places so people expect it,

ljudima koji očekuju katastrofu,

so people know how to use it

tako da unapred mogu da popune i nauče da ga koriste

and so it can be filled ahead of time

with that micro-information that drives recovery.

sa informacijom koja pokreće oporavak.

MO: It's not rocket science.

MO: Ovo nije ništa komplikovano.

These tools are obvious and people want them.

Ovi alati su jasni i preko potrebni ljudima.

In our hometown, we trained a half-dozen residents

Podučavale smo neke stanovnike u našem rodnom gradu

to run these Web tools on their own,

kako da samostalno koriste ove veb alate.

because Caitria and I live here, in Boston.

Jer Kejtrija i ja živimo ovde u Bostonu.

They took to it immediately, and now they are forces of nature.

Odmah su započeli sa učenjem

i sada su prirodno jaki.

There are over three volunteer groups working almost every day,

Ima više od 3 volonterske grupe koje rade svaki dan

i radile su svaki dan od prvog juna prošle godine,

and have been since June 1 of last year,

to make sure these residents get what they need and get back in their homes.

brinući se o tome da stanovništvo dobije šta treba

i da se vrati u svoje domove.

They have hotlines and spreadsheets and data.

Danas oni imaju SOS telefone, tabele i podatke.

CO: And that makes a difference.

KO: To pravi veliku razliku.

June 1 this year marked the one-year anniversary of the Monson tornado,

Prvog juna smo obeležile prvu godišnjicu

tornada u Monsonu.

Naša zajednica je snažnija i povezanija nego ikada.

and our community's never been more connected or more empowered.

We've been able to see the same transformation in Texas and in Alabama.

Ovakvu promenu smo primetili i u Teksasu i Alabami.

Because it doesn't take Harvard or MIT

Nije vam potrebna fakultetska diploma

to fly in and fix problems after a disaster;

da biste otišli i rešili problem,

it takes a local.

potrebno je lokalno stanovništvo.

No matter how good an aid organization is at what they do,

Bez obzira koliko jedna humanitarna organizacija dobra,

they eventually have to go home.

ona će na kraju otići.

But if you give locals the tools,

Ali, ako lokalnom stanovništvu date alate,

if you show them what they can do to recover,

ako im pokažete kako mogu da se oporave,

they become experts.

oni će postati eksperti.

(Applause)

(Aplauz) U redu. Hajdemo.

MO: All right. Let's go.

(Applause)

(Aplauz)