Caitria and Morgan O'Neill: How to step up in the face of disaster

Translator: Timothy Covell Reviewer: Morton Bast

Prevoditelj: Ivan Stamenković Recezent: Senzos Osijek

(Video) Newscaster: There's a large path of destruction here in town.

Najavljivač: Ovdje u gradu nalazi se velik put destrukcije.

... pulling trees from the ground, shattering windows,

.... pogodio je grad izvlačeći drveće iz zemlje, razbijajući prozore,

taking the roofs off of homes ...

rušeći krovove s kuća.

Caitria O'Neill: That was me

Caitria O' Neill: To sam bila ja

in front of our house in Monson, Massachusetts last June.

ispred naše kuće u Monsonu u Massachusettsu prošlog lipnja.

Nakon što je tornado treće razine po EF klasifikaciji prošao kroz naš grad

After an EF3 tornado ripped straight through our town

and took parts of our roof off,

i odnio dio našeg krova,

I decided to stay in Massachusetts,

odlučila sam ostati u Massachusettsu

instead of pursuing the master's program

umjesto da slijedim program za zbrinjavanje

I had moved my boxes home that afternoon for.

premjestila sam svoje kutije kući tog popodneva.

Morgan O'Neill: Dakle, prvog lipnja nismo bili stručnjaci za katastrofe

Morgan O'Neill: So, on June 1, we weren't disaster experts,

ali trećeg lipnja počeli smo ih glumiti.

but on June 3, we started faking it.

Ovo iskustvo promijenilo nam je živote.

This experience changed our lives,

and now we're trying to change the experience.

I sada pokušavamo promijeniti iskustvo.

CO: So, tornadoes don't happen in Massachusetts,

CO: Tornado nije uobičajena pojava u Massachusettsu.

I ja sam mudro stajala u prednjem dvorištu

and I was cleverly standing in the front yard when one came over the hill.

kada se jedan pojavio preko brda.

After a lamppost flew by, my family and I sprinted into the basement.

Nakon što je stup javne rasvjete proletio, moja obitelj i ja potrčali smo u podrum.

Trees were thrown against the house, the windows exploded.

Drveće je udaralo u kuću, prozori su eksplodirali.

When we finally got out the back door,

Kada smo napokon izašli na stražnja vrata,

transformers were burning in the street.

transformatori su gorjeli na ulici.

MO: Bila sam u Bostonu.

MO: I was here in Boston.

I'm a PhD student at MIT,

Ja sam doktorand pri MIT-u,

and I happen to study atmospheric science.

i studiram atmosferske znanosti.

Actually, it gets weirder --

Zapravo to postaje čudnije.

I was in the museum of science at the time the tornado hit,

Bila sam u muzeju znanosti u vrijeme kada je tornado udario,

playing with the tornado display --

igrajući se sa prikazom tornada.

(Laughter)

Tako da sam propustila njen poziv.

so I missed her call.

I get a call from Caitria, hear the news, and start tracking the radar online

Dobila sam poziv od Caitrie, slušala sam vijesti,

i počela sam pratiti radar na internetu

to call the family back when another supercell was forming in their area.

kako bih nazvala obitelj kada se na njihovom području formira još jedna superćelija.

I vozila sam se kući kasno u noći s baterijama i ledom.

I drove home late that night with batteries and ice.

We live across the street from a historic church

Živimo preko puta povijesne crkve

that had lost its very iconic steeple in the storm.

koja je izgubila zvonik u oluji.

It had become a community gathering place overnight.

Postalo je mjesto za okupljanje preko noći.

Gradska vijećnica i policijska postaja također su pretrpjele direktne udarce

The town hall and the police department had also suffered direct hits,

tako da su ljudi koji su htjeli pomoći ili trebali informacije

and so people wanting to help or needing information went to the church.

išli u crkvu.

CO: Hodali smo do crkve zato što smo čuli da imaju tople obroke,

CO: We walked to the church because we heard they had hot meals,

no kada smo stigli, naišli smo na probleme.

but when we arrived, we found problems.

Tamo je bilo nekoliko velikih, znojnih muškaraca s motornim pilama

There were a couple large, sweaty men with chainsaws

kako stoje u sredini crkve,

standing in the center of the church, but nobody knew where to send them

ali nitko nije znao kamo da ih pošalje

jer nitko nije znao kolika je šteta.

because no one knew the extent of the damage yet.

I dok smo gledali, postali su frustrirani i otišli

As we watched, they became frustrated and left

pronaći nekoga kome će pomoći.

to go find somebody to help on their own.

MO: Pa smo se počeli organizirati.

MO: So we started organizing. Why? It had to be done.

Zašto? To je moralo biti učinjeno. Pronašli smo Pastora Boba

We found Pastor Bob and offered to give the response some infrastructure.

i ponudili smo napraviti infrastrukturu za naš odgovor.

And then, armed with just two laptops and one air card,

I onda, naoružani samo s dva laptopa i jednom Air karticom,

we built a recovery machine.

izgradili smo stroj za oporavak.

(Applause)

(Pljesak)

CO: That was a tornado, and everyone's heading to the church

CO: To je bio tornado,

i svi su išli u crkvu ostaviti neke stvari i volontirati.

to drop things off and volunteer.

MO: Svi su donirali odjeću.

MO: Everyone's donating clothing.

We should inventory the donations piling up here.

Trebali smo popisati sve donacije koje su se nakupljale.

CO: Trebamo i telefon. Možeš li napraviti Google glasovni broj.

CO: And we need a hotline. Can you make a Google Voice number?

MO: Da. I moramo reći ljudima što da ne donesu.

MO: Sure. And we need to tell people what not to bring.

Napravit ću Faceebook račun. Možeš li isprintati letke za četvrti?

I'll make a Facebook account. Can you print flyers?

CO: Yeah, but we don't even know what houses are accepting help.

CO: Da, ali ne znamo koje kuće prihvaćaju pomoć u ovom trenutku.

Moramo provjeriti i poslati volontere.

We need to canvas and send out volunteers.

MO: Moramo reći ljudima što da ne donesu.

MO: We need to tell people what not to bring.

Hej, eno novinskog kamiona. Idem im reći.

Hey, there's a news truck. I'll tell them.

CO: Vidjeli ste moj broj na vijestima?

CO: You got my number off the news? We don't need more freezers!

Ne trebamo više zamrzivača.

(Together) MO: Insurance won't cover it? CO: Juice boxes coming in an hour?

MO: Osiguranje to neće pokriti? Trebate ekipu da stavi katran na vaš krov? CO: Šest paketa sokova stiže za sat vremena?

Zajedno: Neka mi netko da post-ite!

Together: Someone get me Post-its!

(Smijeh)

(Laughter)

CO: I ostatak zajednice shvatio je

CO: And then the rest of the community figured out that we had answers.

da imamo odgovore.

MO: Mogu donirati tri bojlera,

MO: I can donate three water heaters, but someone needs to come pick them up.

ali netko mora doći po njih.

CO: Moj auto je u mojoj dnevnoj sobi.

CO: My car is in my living room!

MO: Izviđači bi voljeli ponovno izgraditi 12 poštanskih sandučića.

MO: My boyscout troop would like to rebuild 12 mailboxes.

CO: My puppy is missing and insurance doesn't cover chimneys.

CO: Štene je nestalo, i osiguranje ne pokriva dimnjake.

MO: My church group of 50 would like housing and meals for a week

MO: Moja crkvena grupa od 50 ljudi bi trebala smještaj i hranu za tjedan dana

while we repair properties.

dok popravljamo štetu.

CO: You sent me to that place on Washington Street yesterday,

CO: Poslali ste me na ono mjesto u ulici Washington jučer,

i sada sam prekriven otrovnim bršljanom.

and now I'm covered in poison ivy.

(Laughter)

Ovo je ono što nam je ispunjavalo dane.

So this is what filled our days.

We had to learn how to answer questions quickly

Morali smo naučiti kako brzo odgovarati na pitanja

i rješavati probleme unutar minute ili manje,

and to solve problems in a minute or less;

jer inače, nešto hitnije bi se pojavilo,

otherwise, something more urgent would come up,

and it wouldn't get done.

i jednostavno se ne bi napravilo.

MO: We didn't get our authority from the board of selectmen

MO: Nismo dobili odobrenje od odbora

ili hitnog upravitelja Ujedinjenog puta.

or the emergency management director or the United Way.

We just started answering questions and making decisions

Samo smo počeli odgovarati na pitanja i donositi odluke

jer netko je, bilo tko, morao.

because someone -- anyone -- had to.

And why not me? I'm a campaign organizer.

I zašto ne ja? Ja sam organizator kampanje.

Poznajem Facebook.

I'm good at Facebook.

I ima me dvije.

And there's two of me.

(Laughter)

(Smijeh)

CO: Poanta je, ako se pojavi poplava ili požar ili uragan,

CO: The point is, if there's a flood or a fire or a hurricane,

you, or somebody like you,

vi, ili netko poput vas,

are going to step up and start organizing things.

će ustati i početi organizirati stvari.

Druga stvar je da je to teško.

The other point is that it is hard.

MO: Ležeći na podu nakon još jednog 17-satnog dana,

MO: Lying on the ground after another 17-hour day,

Caitria i ja bi ispraznili džepove

Caitria and I would empty our pockets

i pokušali staviti desetke komadića papira u kontekst --

and try to place dozens of scraps of paper into context --

all bits of information that had to be remembered and matched

komadići informacija kojih smo se morali sjećati i upariti ih

in order to help someone.

kako bi nekome pomogli.

Nakon još jednog dana i tuša u skloništu,

After another day and a shower at the shelter,

shvatili smo da ovo ne bi smjelo biti tako teško.

we realized it shouldn't be this hard.

CO: In a country like ours where we breathe Wi-Fi,

CO: U zemlji kao što je naša

gdje dišeš bežično,

korištenje tehnologije za brži oporavak bi trebalo biti jednostavno.

leveraging technology for a faster recovery should be a no-brainer.

Systems like the ones that we were creating on the fly

Sustav poput onoga kojeg mi stvaramo u hodu

could exist ahead of time.

mogu postojati prije vremena.

And if some community member is in this organizing position

I ako neki član zajednice

je u ovom položaju organizacije nakon svake katastrofe,

in every area after every disaster,

these tools should exist.

ovi alati bi trebali postojati.

MO: Odlučili smo ih izgraditi --

MO: So, we decided to build them:

oporavak u kutiji,

a recovery in a box, something that could be deployed after every disaster

nešto što bi se moglo pokrenuti nakon svake katastrofe

by any local organizer.

od strane lokalnog organizatora.

CO: I decided to stay in the country, give up the master's in Moscow

CO: Odlučila sam ostati u zemlji,

odustati u magisterija u Moskvi

i raditi puno vrijeme kako bi se ovo dogodilo.

and to work full-time to make this happen.

U protekloj godini,

In the course of the past year,

we've become experts in the field of community-powered disaster recovery.

postali smo stručnjaci u polju društveno pogonjenog oporavka od katastrofe.

I postoje tri glavna problema koja smo promatrali

And there are three main problems that we've observed

sa stvarima koje trenutno rade.

with the way things work currently.

MO: The tools.

MO: Alati. Velike organizacije za pomoć su izvrsne

Large aid organizations are exceptional at bringing massive resources to bear

u donošenju masivnih resursa kako bi se nosili sa katastrofom,

after a disaster,

ali često ispunjavaju vrlo specifične misije

but they often fulfill very specific missions, and then they leave.

i onda odlaze.

This leaves local residents to deal with the thousands of spontaneous volunteers,

Ovo prepušta lokalnim ljudima da se bave

tisućama spontanih volontera, tisuća donacija,

thousands of donations,

and all with no training and no tools.

i sve bez treninga i alata.

So they use Post-its or Excel or Facebook.

Tako da koriste post it-e ili Excel ili Facebook.

Ali nijedan od ovih alata ne dozvoljava vrednovanje važnih informacija

But none of these tools allow you to value high-priority information

između svih slika i dobrih želja.

amidst all of the photos and well-wishes.

CO: The timing.

CO: Tempiranje.

Olakšanje nakon katastrofe je, u biti, povratna politička kampanja.

Disaster relief is essentially a backwards political campaign.

In a political campaign, you start with no interest

U političkoj kampanji,

počinje se bez interesa i kapaciteta da se to pretvori djelo.

and no capacity to turn that into action.

You build both gradually,

Oboje se gradi postpuno

until a moment of peak mobilization at the time of the election.

do trenutka vrhunca mobilizacije u trenutku izbora.

In a disaster, however, you start with all of the interest

U katastrofi, počinješ sa svim interesom

ali bez kapaciteta.

and none of the capacity.

And you've only got about seven days

I imaš otprilike sedam dana da uhvatiš

to capture 50 percent of all of the Web searches that will ever be made

50 posto svih web pretraga koje će ikad biti napravljene

to help your area.

kako bi pomogle tvom području.

Then some sporting event happens,

Onda se dogodi neki sportski događaj,

and you've got only the resources that you've collected thus far

i imaš samo resurse koje si dotada skupio

kako bi se nosio sa petogodišnjim potrebama oporavka.

to meet the next five years of recovery needs.

This is the slide for Katrina.

Ovo je slajd za Katrinu.

Ovo je krivulja za Joplin.

This is the curve for Joplin.

And this is the curve for the Dallas tornadoes in April,

I ovo je krivulja za tornade u Dallasu u travnju

where we deployed software.

gdje smo pokrenuli svoj software.

Postoji rupa ovdje.

There's a gap here.

Affected households have to wait for the insurance adjuster to visit

Pogođena kućanstva moraju čekati djelatnika osiguranja kako bi ih posjetio

before they can start accepting help on their properties.

prije nego što mogu poćeti prihvaćati pomoć na svojim kućama.

And you've only got about four days of interest in Dallas.

I imaš otprilike četiri dana interesa u Dallasu.

MO: Podatci.

MO: Data.

Data is inherently unsexy,

Podatci su vrlo neprivlačni,

but it can jump-start an area's recovery.

ali to može pokrenuti oporavak određenog područja.

FEMA (Agencija za pomoć pri hitnim slučajevima) i država

FEMA and the state will pay 85 percent of the cost

platit će 85 posto troška katastrofe proglašene od strane države,

of a federally-declared disaster,

ostavljajući gradu da plati zadnjih 15 posto računa.

leaving the town to pay the last 15 percent of the bill.

Now that expense can be huge,

Sad kada trošak može biti ogroman,

but if the town can mobilize X amount of volunteers for Y hours,

ali ako grad može pokrenuti količinu volontera X za broj sati Y,

the dollar value of that labor used goes toward the town's contribution.

vrijednost tog rada

ide u korist doprinosa grada.

Ali tko to zna?

But who knows that?

Zamislite sad osjećaj koji dobijete

Now try to imagine the sinking feeling you get

when you've just sent out 2,000 volunteers and you can't prove it.

kad ste upravo poslali dvije tisuće volontera i ne možete to dokazati.

CO: Ovo su tri problema sa zajedničkim rješenjem.

CO: These are three problems with a common solution.

Ako možemo nabaviti prave alate u pravo vrijeme

If we can get the right tools at the right time

ljudima koji će neizbježno doći

to the people who will inevitably step up

and start putting their communities back together,

i početi izgrađivati svoje zajednice ponovno,

možemo stvoriti nove standarede u oporavku od katastrofa.

we can create new standards in disaster recovery.

MO: Trebamo alate za pretragu, bazu podataka za donacijje,

MO: We needed canvasing tools, donations databasing,

prijave potreba, udaljeni pristup volonterima,

needs reporting, remote volunteer access,

all in an easy-to-use website.

sve na web stranici koja jednostavna za korištenje.

CO: And we needed help.

CO: I trebali smo pomoć

Alvin, our software engineer and co-founder, has built these tools.

Alvin, naš software inženjer i suosnivač, izgradio je ove alate.

Chris and Bill have volunteered their time to use operations and partnerships.

Chris i Bill darovali su svoje vrieme

kako bi koristili operacije i partnerstvo.

I letimo na područja katastrofe od prošlog siječnja,

And we've been flying into disaster areas since this past January,

setting up software, training residents

postavljajući software, trenirajući stanare

and licensing the software to areas that are preparing for disasters.

i licencirajući software na područja koja se pripremaju za katastrofu.

MO: Jedno od prvih lansiranja dogodilo se nakon tornada u Dallasu prošlog travnja.

MO: One of our first launches was after the Dallas tornadoes

this past April.

Odletjeli smo u grad koji je imao statičnu zastarjelu stranicu

We flew into a town that had a static, outdated website

and a frenetic Facebook feed, trying to structure the response,

i frenetični Facebook koji je pokušavao stvoriti odgovor.

and we launched our platform.

I pokrenuli smo svoju platformu.

Svo zanimanje došlo je u prva četiri dana,

All of the interest came in the first four days,

ali kada smo izgubili ciklus u vijestima,

but by the time they lost the news cycle,

tada su potrebe došle na red,

that's when the needs came in,

ali su imali ogromne resurse toga što ljudi mogu dati

yet they had this massive resource of what people were able to give

i bili su u mogućnosti odgovoriti na potrebe svojih sugrađana.

and they've been able to meet the needs of their residents.

CO: Dakle to radi, ali moglo bi biti bolje.

CO: So it's working, but it could be better.

Priprema za hitne slučajeve velika je stvar u oporavku od katastrofe

Emergency preparedness is a big deal in disaster recovery

because it makes towns safer and more resilient.

zato što na taj način gradovi postaju sigurniji i otporniji.

Imagine if we could have these systems ready to go in a place

Zamislite ako bismo mogli ove sustave imati spremni za pokret na određenom mjestu

before a disaster.

prije katastrofe.

Na tome radimo.

So that's what we're working on.

Radimo na tome da software postavimo

We're working on getting the software to places so people expect it,

tako da ga ljudi očekuju, da ga znaju koristiti

so people know how to use it

and so it can be filled ahead of time

i kako bi ga se moglo ispuniti prije vremena

sa mikroinformacijama koje pokreću oporavak.

with that micro-information that drives recovery.

MO: It's not rocket science.

MO: Nije to raketna znanost.

Ovi alati su očiti i ljudi ih žele.

These tools are obvious and people want them.

In our hometown, we trained a half-dozen residents

U našem gradu, trenirali smo pola tuceta građana

kako bi sami upravljali ovim Web alatima.

to run these Web tools on their own,

Zato što Caitria i ja živimo ovdje u Bostonu.

because Caitria and I live here, in Boston.

They took to it immediately, and now they are forces of nature.

Odmah su ga prihvatili,

i sada su oni sile prirode.

There are over three volunteer groups working almost every day,

Postoje tri grupe volontera koje rade svaki dan

i to čine od 1. lipnja prošle godine,

and have been since June 1 of last year,

kako bi svi građani dobili što trebaju i vrate se u svoje domove.

to make sure these residents get what they need and get back in their homes.

Imaju telefonske linije, tablice i podatke.

They have hotlines and spreadsheets and data.

CO: And that makes a difference.

CO: I to čini razliku.

Prvi lipnja označio je jednogodišnjicu

June 1 this year marked the one-year anniversary of the Monson tornado,

Monsonskog tornada.

I naša zajednica nikad nije bila uže povezana ili osnažena.

and our community's never been more connected or more empowered.

We've been able to see the same transformation in Texas and in Alabama.

Vidjeli smo ovakve transformacije

u Texasu i Alabami.

Because it doesn't take Harvard or MIT

Zato što ne treba Harvard ili MIT

to fly in and fix problems after a disaster;

kako bi došao i popravio probleme nakon katastrofe,

it takes a local.

potreban je lokalac.

No matter how good an aid organization is at what they do,

Koliko dobra organizacija za pomoć bila,

ona katkad mora otići kući.

they eventually have to go home.

But if you give locals the tools,

Ali ako lokalnom stanovništvu daš alat,

ako im pokažeš što mogu učiniti da se oporave,

if you show them what they can do to recover,

they become experts.

oni postaju stručnjaci.

(Applause)

(Pljesak) MO: U redu. Idemo.

MO: All right. Let's go.

(Applause)

(Pljesak)