How better tech could protect us from distraction | Tristan Harris

299,212 views ใƒป 2016-07-14

TED


ืื ื ืœื—ืฅ ืคืขืžื™ื™ื ืขืœ ื”ื›ืชื•ื‘ื™ื•ืช ื‘ืื ื’ืœื™ืช ืœืžื˜ื” ื›ื“ื™ ืœื”ืคืขื™ืœ ืืช ื”ืกืจื˜ื•ืŸ.

ืžืชืจื’ื: Ido Dekkers ืžื‘ืงืจ: Zeeva Livshitz
00:13
What does it mean to spend our time well?
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ืžื” ื–ื” ืื•ืžืจ ืœื”ืฉืงื™ืข ืืช ื”ื–ืžืŸ ืฉืœื ื• ื‘ืฆื•ืจื” ื˜ื•ื‘ื”?
00:20
I spend a lot of my time
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ืื ื™ ืžื‘ืœื” ื”ืจื‘ื” ื–ืžืŸ
00:22
thinking about how to spend my time.
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ื‘ืœื—ืฉื•ื‘ ืขืœ ืื™ืš ืœื‘ืœื•ืช ืืช ื”ื–ืžืŸ ืฉืœื™.
00:26
Probably too much -- I probably obsess over it.
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ื›ื ืจืื” ื™ื•ืชืจ ืžื“ื™ -- ืื ื™ ื›ื ืจืื” ื™ื•ืชืจ ืžื“ื™ ืื•ื‘ืกืกื‘ื™ ื‘ื ื•ื’ืข ืœื–ื”.
00:29
My friends think I do.
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ื”ื—ื‘ืจื™ื ืฉืœื™ ื—ื•ืฉื‘ื™ื ื›ืš.
00:30
But I feel like I kind of have to, because these days,
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ืื‘ืœ ืื ื™ ืžืจื’ื™ืฉ ื›ืื™ืœื• ืื ื™ ืกื•ื’ ืฉืœ ื—ื™ื™ื‘, ื‘ื’ืœืœ ืฉื‘ื™ืžื™ื ืืœื”,
00:35
it feels like little bits of my time kind of slip away from me,
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ื–ื” ืžืจื’ื™ืฉ ื›ืื™ืœื• ื—ืœืงื™ื ืงื˜ื ื™ื ืฉืœ ื”ื–ืžืŸ ืฉืœื™ ืื™ื›ืฉื”ื• ื—ื•ืžืงื™ื ืžืžื ื™,
00:39
and when that happens, it feels like parts of my life are slipping away.
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ื•ื›ืฉื–ื” ืงื•ืจื”, ื–ื” ืžืจื’ื™ืฉ ื›ืื™ืœื• ื—ืœืงื™ื ืฉืœ ื—ื™ื™ ื—ื•ืžืงื™ื ืžืžื ื™.
00:45
Specifically,
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ืœื™ืชืจ ื“ื™ื•ืง,
00:46
it feels like little bits of my time get slipped away
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ื–ื” ืžืจื’ื™ืฉ ื›ืžื• ื—ืœืงื™ื ืงื˜ื ื™ื ืฉืœ ื”ื–ืžืŸ ืฉืœื™ ื—ื•ืžืงื™ื
00:49
to various things like this,
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ืœื“ื‘ืจื™ื ืฉื•ื ื™ื ื›ืžื• ื–ื”,
00:50
like technology -- I check things.
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ื›ืžื• ื˜ื›ื ื•ืœื•ื’ื™ื•ืช -- ืื ื™ ื‘ื•ื“ืง ื“ื‘ืจื™ื.
00:53
I'll give you an example.
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ืื ื™ ืืชืŸ ืœื›ื ื“ื•ื’ืžื”.
00:55
If this email shows up --
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ืื ื”ืื™ืžื™ื™ืœ ื”ื–ื” ืžื•ืคื™ืข --
00:57
how many of you have gotten an email like this, right?
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ื›ืžื” ืžื›ื ืงื™ื‘ืœื• ืื™ืžื™ื™ืœ ื›ืžื• ื–ื”,ื ื›ื•ืŸ?
01:00
I've been tagged in a photo.
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ืชื•ื™ื™ื’ืชื™ ื‘ืชืžื•ื ื”.
01:03
When this appears,
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ื›ืฉื–ื” ืžื•ืคื™ืข,
01:05
I can't help but click on it right now.
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ืื ื™ ืœื ื™ื›ื•ืœ ืฉืœื ืœืœื—ื•ืฅ ืขืœื™ื• ืขื›ืฉื™ื•.
01:08
Right? Because, like, what if it's a bad photo?
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ื ื›ื•ืŸ? ื‘ื’ืœืœ, ื›ืื™ืœื•, ืžื” ืื ื–ื• ืชืžื•ื ื” ื’ืจื•ืขื”?
01:11
So I have to click it right now.
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ืื– ืื ื™ ืฆืจื™ืš ืœืœื—ื•ืฅ ืขืœื™ื• ืขื›ืฉื™ื•.
01:13
But I'm not just going to click "See photo,"
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ืื‘ืœ ืื ื™ ืœื ืจืง ื”ื•ืœืš ืœืœื—ื•ืฅ "ืฆืคื” ื‘ืชืžื•ื ื”,"
01:16
what I'm actually going to do is spend the next 20 minutes.
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ืžื” ืฉืื ื™ ืœืžืขืฉื” ืืขืฉื” ื–ื” ืœื‘ืœื•ืช ืืช 20 ื”ื“ืงื•ืช ื”ื‘ืื•ืช.
01:18
(Laughter)
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(ืฆื—ื•ืง)
01:20
But the worst part is that I know this is what's going to happen,
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ืื‘ืœ ื”ื—ืœืง ื”ื›ื™ ื’ืจื•ืข ื”ื•ื ืฉืื ื™ ื™ื•ื“ืข ืฉื–ื” ืžื” ืฉื™ืงืจื”,
01:24
and even knowing that's what's going to happen
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ื•ืืคื™ืœื• ื‘ื™ื“ื™ืขื” ืฉื–ื” ืžื” ืฉื™ืงืจื”
01:27
doesn't stop me from doing it again the next time.
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ืœื ื™ืขืฆื•ืจ ืžืžื ื™ ืžืœืขืฉื•ืช ื–ืืช ืฉื•ื‘ ื‘ืคืขื ื”ื‘ืื”.
01:31
Or I find myself in a situation like this,
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ืื• ืœืžืฆื•ื ืืช ืขืฆืžื™ ื‘ืžืฆื‘ื™ื ื›ืžื• ื–ื”,
01:36
where I check my email and I pull down to refresh,
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ื‘ื• ืื ื™ ื‘ื•ื“ืง ืื™ืžื™ื™ืœื™ื ื•ืื ื™ ืžื•ืฉืš ืœืžื˜ื” ืœืขื“ื›ืŸ,
01:41
But the thing is that 60 seconds later,
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ืื‘ืœ ื”ืขื ื™ื™ืŸ ื”ื•ื ืฉ 60 ืฉื ื™ื•ืช ืžืื•ื—ืจ ื™ื•ืชืจ,
01:44
I'll pull down to refresh again.
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ืื ื™ ืืžืฉื•ืš ืœืžื˜ื” ืœืขื“ื›ืŸ ืฉื•ื‘.
01:50
Why am I doing this?
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ืœืžื” ืื ื™ ืขื•ืฉื” ืืช ื–ื”?
01:51
This doesn't make any sense.
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ื–ื” ืœื ื”ื’ื™ื•ื ื™.
01:55
But I'll give you a hint why this is happening.
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ืื‘ืœ ืื ื™ ืืชืŸ ืœื›ื ืจืžื– ืœืžื” ื–ื” ืงื•ืจื”.
02:00
What do you think makes more money in the United States
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ืžื” ืืชื ื—ื•ืฉื‘ื™ื ืžื™ื™ืฆืจ ื™ื•ืชืจ ื›ืกืฃ ื‘ืืจืฆื•ืช ื”ื‘ืจื™ืช
02:05
than movies, game parks and baseball combined?
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ืžืืฉืจ ืกืจื˜ื™ื, ืคืืจืงื™ ืฉืขืฉื•ืขื™ื ื•ื‘ื™ื™ืกื‘ื•ืœ ื™ื—ื“?
02:13
Slot machines.
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ืžื›ื•ื ื•ืช ืžื–ืœ.
02:17
How can slot machines make all this money
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ืื™ืš ืžื›ื•ื ื•ืช ืžื–ืœ ื™ื›ื•ืœื•ืช ืœืขืฉื•ืช ื›ืœ ื›ืš ื”ืจื‘ื” ื›ืกืฃ
02:20
when we play with such small amounts of money?
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ื›ืฉืื ื—ื ื• ืžืฉื—ืงื™ื ื‘ืกื›ื•ืžื™ื ื›ืœ ื›ืš ืงื˜ื ื™ื?
02:26
We play with coins.
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ืื ื—ื ื• ืžืฉื—ืงื™ื ืขื ืžื˜ื‘ืขื•ืช.
02:27
How is this possible?
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ืื™ืš ื–ื” ืืคืฉืจื™?
02:30
Well, the thing is ...
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ื•ื‘ื›ืŸ, ื”ืขื ื™ื™ืŸ ื”ื•ื...
02:33
my phone is a slot machine.
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ื”ื˜ืœืคื•ืŸ ืฉืœื™ ื”ื•ื ืžื›ื•ื ืช ืžื–ืœ.
02:37
Every time I check my phone,
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ื›ืœ ืคืขื ืฉืื ื™ ื‘ื•ื“ืง ืืช ื”ื˜ืœืคื•ืŸ ืฉืœื™,
02:39
I'm playing the slot machine to see,
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ืื ื™ ืžืฉื—ืง ื‘ืžื›ื•ื ืช ื”ืžื–ืœ ื›ื“ื™ ืœืจืื•ืช,
02:42
what am I going to get?
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ืžื” ืื ื™ ืืงื‘ืœ?
02:43
What am I going to get?
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ืžื” ืื ื™ ืืงื‘ืœ?
02:45
Every time I check my email,
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ื›ืœ ืคืขื ืฉืื ื™ ื‘ื•ื“ืง ืืช ื”ืื™ืžื™ื™ืœ ืฉืœื™,
02:46
I'm playing the slot machine,
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ืื ื™ ืžืฉื—ืง ื‘ืžื›ื•ื ืช ืžื–ืœ,
02:48
saying, "What am I going to get?"
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ืื•ืžืจ, "ืžื” ืื ื™ ืืงื‘ืœ?"
02:50
Every time I scroll a news feed,
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ื›ืœ ืคืขื ืฉืื ื™ ื’ื•ืœืœ ื‘ืคื™ื“ ื—ื“ืฉื•ืช,
02:53
I'm playing the slot machine to see,
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ืื ื™ ืžืฉื—ืง ื‘ืžื›ื•ื ืช ืžื–ืœ ื›ื“ื™ ืœืจืื•ืช,
02:55
what am I going to get next?
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ืžื” ืื ื™ ืืงื‘ืœ ืขื›ืฉื™ื•?
02:58
And the thing is that,
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ื•ื”ืขื ื™ื™ืŸ ื”ื•ื,
02:59
again, knowing exactly how this works -- and I'm a designer,
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ืฉืฉื•ื‘, ืœื“ืขืช ื‘ื“ื™ื•ืง ืื™ืš ื–ื” ืขื•ื‘ื“ -- ื•ืื ื™ ืžืขืฆื‘,
03:02
I know exactly how the psychology of this works,
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ืื ื™ ื™ื•ื“ืข ื‘ื“ื™ื•ืง ืื™ืš ื”ืคืกื™ื›ื•ืœื•ื’ื™ื” ืฉืœ ื–ื” ืขื•ื‘ื“ืช,
03:04
I know exactly what's going on --
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ืื ื™ ื™ื•ื“ืข ื‘ื“ื™ื•ืง ืžื” ืžืชืจื—ืฉ --
03:06
but it doesn't leave me with any choice,
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ืื‘ืœ ื–ื” ืœื ืžืฉืื™ืจ ืื•ืชื™ ืขื ื‘ื—ื™ืจื” ื‘ื›ืœืœ,
03:09
I still just get sucked into it.
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ืื ื™ ืขื“ื™ื™ืŸ ืคืฉื•ื˜ ื ืฉืื‘ ืœืชื•ืš ื–ื”.
03:12
So what are we going to do?
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ืื– ืžื” ื ืขืฉื”?
03:14
Because it leaves us with this all-or-nothing relationship
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ื‘ื’ืœืœ ืฉื–ื” ืžืฉืื™ืจ ืื•ืชื ื• ืขื ื™ื—ืกื™ื ืฉืœ ื”ื›ืœ ืื• ืœื ื›ืœื•ื
03:18
with technology, right?
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ืขื ื˜ื›ื ื•ืœื•ื’ื™ื”, ื ื›ื•ืŸ?
03:20
You're either on,
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ืืชื ืื• ืžื—ื•ื‘ืจื™ื,
03:22
and you're connected and distracted all the time,
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ื•ืืชื ืžื—ื•ื‘ืจื™ื ื•ืžื•ืกื—ื™ื ื›ืœ ื”ื–ืžืŸ,
03:24
or you're off,
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ืื• ืฉืืชื ืžื ื•ืชืงื™ื,
03:26
but then you're wondering,
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ืื‘ืœ ืื– ืืชื ืชื•ื”ื™ื,
03:28
am I missing something important?
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ื”ืื ืื ื™ ืžืคืกืคืก ืžืฉื”ื• ื—ืฉื•ื‘?
03:30
In other words, you're either distracted
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ื‘ืžื™ืœื™ื ืื—ืจื•ืช, ืืชื ืื• ืžื•ืกื—ื™ื
03:33
or you have fear of missing out.
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ืื• ืฉื™ืฉ ืœื›ื ืคื—ื“ ืœืคืกืคืก ืžืฉื”ื•.
03:36
Right?
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ื ื›ื•ืŸ?
03:38
So we need to restore choice.
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ืื– ืื ื—ื ื• ืฆืจื™ื›ื™ื ืœื”ื—ื–ื™ืจ ืืช ื”ื‘ื—ื™ืจื”.
03:43
We want to have a relationship with technology
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ืื ื—ื ื• ืจื•ืฆื™ื ื™ื—ืกื™ื ืขื ื”ื˜ื›ื ื•ืœื•ื’ื™ื”
03:46
that gives us back choice about how we spend time with it,
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ืฉืžื—ื–ื™ืจื™ื ืœื ื• ื‘ื—ื™ืจื” ื‘ื ื•ื’ืข ืœืื™ืš ืื ื—ื ื• ืžื‘ืœื™ื ื–ืžืŸ ืื™ืชื”,
03:50
and we're going to need help from designers,
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ื•ืื ื—ื ื• ื ืฆื˜ืจืš ืขื–ืจื” ืžืžืขืฆื‘ื™ื,
03:54
because knowing this stuff doesn't help.
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ื‘ื’ืœืœ ืฉืœื“ืขืช ืืช ื–ื” ืœื ืขื•ื–ืจ.
03:57
We're going to need design help.
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ืื ื—ื ื• ืขื•ืžื“ื™ื ืœื”ื–ื“ืงืง ืœืขื–ืจื” ืขื™ืฆื•ื‘ื™ืช.
03:59
So what would that look like?
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ืื– ืื™ืš ื–ื” ื™ืจืื”?
04:02
So let's take an example that we all face:
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ืื– ื‘ื•ืื• ื ื™ืงื— ื“ื•ื’ืžื” ืฉืขื•ืžื“ืช ื‘ืคื ื™ ื›ื•ืœื ื•:
04:05
chat -- text messaging.
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ืฆ'ืื˜ -- ื”ื•ื“ืขื•ืช ื˜ืงืกื˜ื•ืืœื™ื•ืช.
04:08
So let's say there's two people.
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ืื– ื‘ื•ืื• ื ื’ื™ื“ ืฉื™ืฉ ืฉื ื™ ืื ืฉื™ื.
04:09
Nancy's on the left and she's working on a document,
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ื ื ืกื™ ืžืฉืžืืœ ื•ื”ื™ื ืขื•ื‘ื“ืช ืขืœ ืžืกืžืš,
04:12
and John's on the right.
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ื•ื’'ื•ืŸ ืžื™ืžื™ืŸ.
04:14
And John suddenly remembers,
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ื•ื’'ื•ืŸ ืคืชืื•ื ื–ื•ื›ืจ,
04:16
"I need to ask Nancy for that document before I forget."
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"ืื ื™ ืฆืจื™ืš ืœื‘ืงืฉ ืžื ื ืกื™ ืืช ื”ืžืกืžืš ื”ื–ื” ืœืคื ื™ ืฉืืฉื›ื—."
04:22
So when he sends her that message,
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ืื– ื›ืฉื”ื•ื ืฉื•ืœื— ืœื” ื”ื•ื“ืขื”,
04:23
it blows away her attention.
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ื”ื™ื ืžืขื™ืคื” ืืช ืชืฉื•ืžืช ื”ืœื‘ ืฉืœื”.
04:27
That's what we're doing all the time, bulldozing each other's attention,
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ื–ื” ืžื” ืฉืื ื—ื ื• ืขื•ืฉื™ื ื›ืœ ื”ื–ืžืŸ, ืขื•ื‘ืจื™ื ืขื ื‘ื•ืœื“ื•ื–ืจ ืขืœ ืชืฉื•ืžืช ื”ืœื‘ ืฉืœ ืื—ืจื™ื,
04:30
left and right.
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ืžืฉืžืืœ ื•ืžื™ืžื™ืŸ.
04:32
And there's serious cost to this,
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ื•ื™ืฉ ืขืœื•ืช ื’ื‘ื•ื”ื” ืœื–ื”,
04:34
because every time we interrupt each other,
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ื‘ื’ืœืœ ืฉื›ืœ ืคืขื ืฉืื ื—ื ื• ืžืคืจื™ืขื™ื ืื—ื“ ืœืฉื ื™,
04:38
it takes us about 23 minutes, on average,
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ื–ื” ืœื•ืงื— ื‘ื“ืจืš ื›ืœืœ 23 ื“ืงื•ืช ื‘ืžืžื•ืฆืข,
04:42
to refocus our attention.
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ืœืžืงื“ ืืช ืชืฉื•ืžืช ื”ืœื‘ ื—ื–ืจื”.
04:43
We actually cycle through two different projects
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ืื ื—ื ื• ืœืžืขืฉื” ืขื•ื‘ืจื™ื ื‘ืžื—ื–ื•ืจ ื“ืจืš ืฉื ื™ ืคืจื•ื™ื™ืงื˜ื™ื
04:47
before we come back to the original thing we were doing.
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ืœืคื ื™ ืฉืื ื—ื ื• ื—ื•ื–ืจื™ื ื—ื–ืจื” ืœื“ื‘ืจ ื”ืžืงื•ืจื™ ืฉืื ื—ื ื• ืขื•ืฉื™ื.
04:50
This is Gloria Mark's research combined with Microsoft research,
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ื–ื” ื”ืžื—ืงืจ ืฉืœ ื’ืœื•ืจื™ื” ืžืืจืง ืžืฉื•ืœื‘ ืขื ื”ืžื—ืงืจ ืฉืœ ืžื™ื™ืงืจื•ืกื•ืคื˜,
04:55
that showed this.
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ืฉืžืจืื” ืืช ื–ื”.
04:56
And her research also shows that it actually trains bad habits.
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ื•ื”ืžื—ืงืจ ืฉืœื” ื’ื ืžืจืื” ืฉื–ื” ืœืžืขืฉื” ืžืืžืŸ ื”ืจื’ืœื™ื ืจืขื™ื.
05:00
The more interruptions we get externally,
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ื›ื›ืœ ืฉืื ื—ื ื• ืžืงื‘ืœื™ื ื™ื•ืชืจ ื”ืคืจืขื•ืช ื—ื™ืฆื•ื ื™ืช
05:03
it's conditioning and training us to interrupt ourselves.
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ื–ื” ืžืืžืŸ ืื•ืชื ื• ืœื”ืคืจื™ืข ืœืขืฆืžื ื•.
05:08
We actually self-interrupt every three-and-a-half minutes.
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ืื ื—ื ื• ืœืžืขืฉื” ืžืคืจื™ืขื™ื ืœืขืฆืžื ื• ื›ืœ ืฉืœื•ืฉ ื•ื—ืฆื™ ื“ืงื•ืช,
05:13
This is crazy.
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ื–ื” ืžืฉื•ื’ืข.
05:14
So how do we fix this?
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ืื– ืื™ืš ืื ื—ื ื• ืžืชืงื ื™ื ืืช ื–ื”?
05:15
Because Nancy and John are in this all-or-nothing relationship.
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ื‘ื’ืœืœ ืฉื ื ืกื™ ื•ื’'ื•ืŸ ื‘ื™ื—ืกื™ื ืฉืœ ื”ื›ืœ ืื• ืœื ื›ืœื•ื.
05:18
Nancy might want to disconnect,
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ื ื ืกื™ ืื•ืœื™ ืจื•ืฆื” ืœื”ืชื ืชืง,
05:20
but then she'd be worried:
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ืื‘ืœ ืื– ื”ื™ื ืชื”ื™ื” ืžื•ื“ืื’ืช:
05:21
What if I'm missing something important?
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ืžื” ืื ืื ื™ ืžืคืกืคืกืช ืžืฉื”ื• ื—ืฉื•ื‘?
05:24
Design can fix this problem.
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ืขื™ืฆื•ื‘ ื™ื›ื•ืœ ืœืคืชื•ืจ ืืช ื”ื‘ืขื™ื” ื”ื–ื•.
05:27
Let's say you have Nancy again on the left,
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ื‘ื•ืื• ื ื’ื™ื“ ืฉื™ืฉ ืœื›ื ืืช ื ื ืกื™ ืฉื•ื‘ ืžืฉืžืืœ,
05:29
John on the right.
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ื’'ื•ืŸ ืžื™ืžื™ืŸ.
05:30
And John remembers, "I need to send Nancy that document."
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ื•ื’'ื•ืŸ ื ื–ื›ืจ, "ืื ื™ ืฆืจื™ืš ืœืฉืœื•ื— ืœื ื ืกื™ ืืช ื”ืžืกืžืš ื”ื–ื”."
05:33
Except this time,
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ืจืง ืฉื”ืคืขื,
05:34
Nancy can mark that she's focused.
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ื ื ืกื™ ื™ื›ื•ืœื” ืœืกืžืŸ ืฉื”ื™ื ืžืžื•ืงื“ืช.
05:36
Let's say she drags a slider and says,
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ื‘ื•ืื• ื ื’ื™ื“ ืฉื”ื™ื ื’ื•ืจืจืช ืกืœื™ื™ื“ืจ ื•ืื•ืžืจืช,
05:38
"I want to be focused for 30 minutes,"
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"ืื ื™ ืจื•ืฆื” ืœื”ืชืžืงื“ ื‘ืžืฉืš 30 ื“ืงื•ืช,"
05:40
so -- bam -- she's focused.
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ืื– -- ื‘ืื -- ื”ื™ื ืžืžื•ืงื“ืช.
05:42
Now when John wants to message her,
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ืขื›ืฉื™ื• ื›ืฉื’'ื•ืŸ ืฉื•ืœื— ืœื” ื”ื•ื“ืขื”,
05:45
he can get the thought off of his mind --
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ื”ื•ื ื™ื›ื•ืœ ืœื”ืกื™ืจ ืืช ื”ืžื—ืฉื‘ื” ืžืจืืฉื• --
05:47
because he has a need, he has this thought,
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ื‘ื’ืœืœ ืฉื™ืฉ ืœื• ืืช ื”ืฆื•ืจืš, ื™ืฉ ืœื• ืืช ื”ืžื—ืฉื‘ื”,
05:49
and he needs to dump it out before he forgets.
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ื•ื”ื•ื ืฆืจื™ืš ืœื–ืจื•ืง ืืช ื–ื” ื”ื—ื•ืฆื” ืœืคื ื™ ืฉื”ื•ื ื™ืฉื›ื—.
05:52
Except this time,
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ื—ื•ืฅ ืžื–ื” ืฉื”ืคืขื,
05:54
it holds the messages so that Nancy can still focus,
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ื–ื” ืžื—ื–ื™ืง ืืช ื”ื”ื•ื“ืขื•ืช ื›ืš ืฉื ื ืกื™ ื™ื›ื•ืœื” ืœื”ืชืžืงื“,
05:58
but John can get the thought off of his mind.
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ืื‘ืœ ื’'ื•ืŸ ื™ื›ื•ืœ ืœื”ื•ืฆื™ื ืืช ื”ืžื—ืฉื‘ื” ืžื”ืจืืฉ ืฉืœื•.
06:02
But this only works if one last thing is true,
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ืื‘ืœ ื–ื” ืจืง ืขื•ื‘ื“ ืื ื“ื‘ืจ ืื—ื“ ืื—ืจื•ืŸ ื ื›ื•ืŸ,
06:06
which is that Nancy needs to know that if something is truly important,
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ืฉื–ื” ืฉื ื ืกื™ ืฆืจื™ื›ื” ืœื“ืขืช ืฉืื ืžืฉื”ื• ื‘ืืžืช ื—ืฉื•ื‘,
06:11
John can still interrupt.
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ื’'ื•ืŸ ื™ื›ื•ืœ ืขื“ื™ื™ืŸ ืœื”ืคืจื™ืข.
06:16
But instead of having constant accidental or mindless interruptions,
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ืื‘ืœ ื‘ืžืงื•ื ืฉื™ื”ื™ื• ื”ืคืจืขื•ืช ืงื‘ื•ืขื•ืช ืืงืจืื™ื•ืช ืื• ื—ืกืจื•ืช ืžืฉืžืขื•ืช,
06:20
we're now only creating conscious interruptions,
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ืื ื—ื ื• ืขื›ืฉื™ื• ืจืง ื™ื•ืฆืจื™ื ื”ืคืจืขื•ืช ืžื•ื“ืขื•ืช,
06:24
So we're doing two things here.
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ืื– ืื ื—ื ื• ื ืขืฉื” ืฉื ื™ ื“ื‘ืจื™ื ืคื”.
06:26
We're creating a new choice for both Nancy and John,
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ืื ื—ื ื• ื™ื•ืฆืจื™ื ื‘ื—ื™ืจื” ื—ื“ืฉื” ื’ื ืœื ื ืกื™ ื•ื’ื ืœื’'ื•ืŸ.
06:30
But there's a second, subtle thing we're doing here, too.
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ืื‘ืœ ื™ืฉ ื“ื‘ืจ ืฉื ื™ ืขื“ื™ืŸ ืฉืื ื—ื ื• ืขื•ืฉื™ื ืคื” ื’ื.
06:34
And it's that we're changing the question we're answering.
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ื•ื–ื” ืฉืื ื—ื ื• ืžืฉื ื™ื ืืช ื”ืฉืืœื” ืฉืื ื—ื ื• ืขื•ื ื™ื ืขืœื™ื”.
06:37
Instead of the goal of chat being:
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ื‘ืžืงื•ื ืฉื”ืžื˜ืจื” ืฉืœ ื”ืฆ'ืื˜ ืชื”ื™ื”:
06:42
"Let's design it so it's easy to send a message" --
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"ื‘ื•ืื• ื ืขืฆื‘ ืืช ื–ื” ื›ืš ืฉื–ื” ื™ื”ื™ื” ืงืœ ืœืฉืœื•ื— ื”ื•ื“ืขื”" --
06:45
that's the goal of chat,
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ื–ื• ื”ืžื˜ืจื” ืฉืœ ืฆ'ืื˜,
06:46
it should be really easy to send a message to someone --
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ื–ื” ืฆืจื™ืš ืœื”ื™ื•ืช ืžืžืฉ ืงืœ ืœืฉืœื•ื— ื”ื•ื“ืขื” ืœืžื™ืฉื”ื• --
06:49
we change the goal to something deeper and a human value,
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ืื ื—ื ื• ืžืฉื ื™ื ืืช ื”ืžื˜ืจื” ืœืžืฉื”ื• ืขืžื•ืง ื•ืขืจืš ืื ื•ืฉื™,
06:52
which is: "Let's create the highest possible quality communication
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ืฉื”ื•ื: "ื‘ื•ืื• ื ื™ืฆื•ืจ ืชืงืฉื•ืจืช ื‘ืื™ื›ื•ืช ื”ื’ื‘ื•ื”ื” ื‘ื™ื•ืชืจ
06:57
in a relationship between two people.
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ื‘ื™ื—ืกื™ื ื‘ื™ืŸ ืฉื ื™ ืื ืฉื™ื.
07:00
So we upgraded the goal.
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ืื– ืฉื“ืจื’ื ื• ืืช ื”ืžื˜ืจื”.
07:03
Now, do designers actually care about this?
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ืขื›ืฉื™ื•, ื”ืื ืœืžืขืฆื‘ื™ื ืœืžืขืฉื” ืื›ืคืช ืžื–ื”?
07:06
Do we want to have conversations about what these deeper human goals are?
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ื”ืื ืื ื—ื ื• ืจื•ืฆื™ื ืฉืชื”ื™ื” ืœื ื• ืฉื™ื—ื” ื‘ื•ื ื’ืข ืœืžื” ื”ืŸ ื”ืžื˜ืจื•ืช ื”ืื ื•ืฉื™ื•ืช ื”ืขืžื•ืงื•ืช?
07:12
Well, I'll tell you one story.
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ื•ื‘ื›ืŸ, ืื ื™ ืืกืคืจ ืœื›ื ืกื™ืคื•ืจ ืื—ื“.
07:14
A little over a year ago,
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ืœืคื ื™ ืžืขื˜ ื™ื•ืชืจ ืžืฉื ื”,
07:17
I got to help organize a meeting
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ื™ืฆื ืœื™ ืœืขื–ื•ืจ ืœืืจื’ืŸ ืคื’ื™ืฉื”
07:20
between some of technology's leading designers and Thich Nhat Hanh.
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ื‘ื™ืŸ ื›ืžื” ืžื”ืžืขืฆื‘ื™ื ื”ื˜ื›ื ื•ืœื•ื’ื™ื™ื ื”ืžื•ื‘ื™ืœื™ื ื•ื˜ื™ืง ื ื”ื˜ ื”ืืŸ.
07:26
Thich Nhat Hanh is an international spokesperson for mindfulness meditation.
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ื˜ื™ืง ื ื”ื˜ ื”ืืŸ ื”ื•ื ื“ื•ื‘ืจ ื‘ื™ืŸ ืœืื•ืžื™ ืœืžื“ื™ื˜ืฆื™ื” ืžื•ื“ืขืช.
07:31
And it was the most amazing meeting.
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ื•ื–ื• ื”ื™ืชื” ืคื’ื™ืฉื” ืžืžืฉ ืžื“ื”ื™ืžื”.
07:32
You have to imagine -- picture a room --
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ืืชื ืฆืจื™ื›ื™ื ืœื“ืžื™ื™ืŸ -- ื“ืžื™ื™ื ื• ื—ื“ืจ --
07:34
on one side of the room, you have a bunch of tech geeks;
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ื‘ืฆื“ ืื—ื“ ืฉืœ ื”ื—ื“ืจ, ื™ืฉ ืœื›ื ืงื‘ื•ืฆื” ืฉืœ ื˜ื›ื ื•ืœื•ื’ื™ื ื’ื™ืงื™ื;
07:38
on the other side of the room,
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ืžืฆื“ ืฉื ื™ ืฉืœ ื”ื—ื“ืจ,
07:40
you have a bunch of long brown robes, shaved heads, Buddhist monks.
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ื™ืฉ ืœื›ื ืงื‘ื•ืฆื” ืฉืœ ื ื–ื™ืจื™ื ื‘ื•ื“ื”ื™ืกื˜ื™ื ืขื ื’ืœื™ืžื•ืช ื—ื•ืžื•ืช ืืจื•ื›ื•ืช, ื•ืจืืฉื™ื ืžื’ื•ืœื—ื™ื.
07:46
And the questions were about the deepest human values,
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ื•ื”ืฉืืœื•ืช ื ื’ืขื• ืœืขืจื›ื™ื ื”ืื ื•ืฉื™ื™ื ื”ื›ื™ ืขืžื•ืงื™ื,
07:49
like what does the future of technology look like
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ื›ืžื• ืื™ืš ื”ืขืชื™ื“ ื”ื˜ื›ื ื•ืœื•ื’ื™ ื ืจืื”
07:52
when you're designing for the deepest questions
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ื›ืฉืืชื ืžืขืฆื‘ื™ื ืœืฉืืœื•ืช ื”ื›ื™ ืขืžื•ืงื•ืช
07:54
and the deepest human values?
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ื•ื”ืขืจื›ื™ื ื”ืื ื•ืฉื™ื™ื ื”ื›ื™ ืขืžื•ืงื™ื?
07:56
And our conversation centered on listening more deeply
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ื•ื”ืฉื™ื—ื” ืฉืœื ื• ื”ืชืžืงื“ื” ืขืœ ื”ืงืฉื‘ื” ื™ื•ืชืจ ืœืขื•ืžืง
08:00
to what those values might be.
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ืœืžื” ืฉื”ืขืจื›ื™ื ื”ืืœื” ื™ื›ื•ืœื™ื ืœื”ื™ื•ืช.
08:02
He joked in our conversation
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ื”ื•ื ื”ืชืœื•ืฆืฅ ื‘ืฉื™ื—ื” ืฉืœื ื•
08:04
that what if, instead of a spell check,
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ืฉืžื” ืื, ื‘ืžืงื•ื ื‘ื“ื™ืงืช ืื™ื•ืช,
08:07
you had a compassion check,
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ื”ื™ืชื” ืœื›ื ื‘ื“ื™ืงืช ื—ืžืœื”,
08:09
meaning, you might highlight a word that might be accidentally abrasive --
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ืžื” ืฉืื•ืžืจ, ืืชื ืื•ืœื™ ืชืื™ืจื• ืžื™ืœื” ืฉืื•ืœื™ ืชื”ื™ื” ื‘ืžืงืจื” ืคื•ื’ืขืช --
08:13
perceived as abrasive by someone else.
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ืฉืชื—ืฉื‘ ืคื•ื’ืขืช ืขืœ ื™ื“ื™ ืžื™ืฉื”ื• ืื—ืจ.
08:16
So does this kind of conversation happen in the real world,
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ืื– ื”ืื ืกื•ื’ ื›ื–ื” ืฉืœ ืฉื™ื— ืžืชืจื—ืฉ ื‘ืขื•ืœื ื”ืืžื™ืชื™,
08:20
not just in these design meetings?
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ืœื ืจืง ื‘ืคื’ื™ืฉื•ืช ื”ืขื™ืฆื•ื‘ ื”ืืœื•?
08:23
Well, the answer is yes,
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ื•ื‘ื›ืŸ, ื”ืชืฉื•ื‘ื” ื”ื™ื ื›ืŸ,
08:25
and one of my favorites is Couchsurfing.
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ื•ืื—ื“ ืžื”ืื”ื•ื‘ื™ื ืขืœื™ ื”ื•ื ืงืื•ืฆ'ืกืจืคื™ื ื’.
08:28
If you didn't know, Couchsurfing is a website
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ืื ืœื ื™ื“ืขืชื, ืงืื•ืฆ'ืกืจืคื™ื ื’ ื”ื•ื ืืชืจ
08:30
that matches people who are looking for a place to stay
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ืฉืžืชืื™ื ืื ืฉื™ื ืฉืžื—ืคืฉื™ื ืžืงื•ื ืœื”ื™ื•ืช ื‘ื•
08:34
with a free couch, from someone who's trying to offer it.
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ืขื ืกืคื” ืคื ื•ื™ื”, ืžืžื™ืฉื”ื• ืฉืžื ืกื” ืœื”ืฆื™ืข ืื•ืชื”.
08:38
So, great service --
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ืื–, ืฉืจื•ืช ืžืขื•ืœื” --
08:39
what would their design goal be?
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ืžื” ืชื”ื™ื” ืžื˜ืจืช ื”ืขื™ืฆื•ื‘ ืฉืœื”ื?
08:41
What are you designing for if you work at Couchsurfing?
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ืœืžื” ืืชื ืžืขืฆื‘ื™ื ืื ืืชื ืžืฆื‘ื™ื ื‘ืงืื•ืฆ'ืกืจืคื™ื ื’?
08:44
Well, you would think it's to match guests with hosts.
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ื•ื‘ื›ืŸ, ื”ื™ื™ืชื ื—ื•ืฉื‘ื™ื ืฉื–ื” ื›ื“ื™ ืœื”ืชืื™ื ืื•ืจื—ื™ื ืœืžืืจื—ื™ื.
08:49
Right?
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ื ื›ื•ืŸ?
08:50
That's a pretty good goal.
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ื–ื• ืžื˜ืจื” ื“ื™ ื˜ื•ื‘ื”.
08:52
But that would kind of be like our goal with messaging before,
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ืื‘ืœ ื–ื” ืื™ื›ืฉื”ื• ื™ื”ื™ื” ื›ืžื• ื”ืžื˜ืจื” ืฉืœื ื• ืœืžืกืจื™ื ืœืคื ื™ ื›ืŸ,
08:54
where we're just trying to deliver a message.
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ืฉื ืื ื—ื ื• ืจืง ืžื ืกื™ื ืœื”ืขื‘ื™ืจ ื”ื•ื“ืขื•ืช.
08:57
So what's the deeper, human goal?
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ืื– ืžื” ื”ืžื˜ืจื” ื”ืื ื•ืฉื™ืช ื”ืขืžื•ืงื” ื™ื•ืชืจ?
09:00
Well, they set their goal
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ื•ื‘ื›ืŸ, ื”ืŸ ืฉืžื• ืœื”ื ืœืžื˜ืจื”
09:02
as the need to create lasting, positive experiences and relationships
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ื›ืฆื•ืจืš ืœื™ืฆื•ืจ ื—ื•ื•ื™ื” ื•ื™ื—ืกื™ื ืžืชืžืฉื›ื™ื ื•ื—ื™ื•ื‘ื™ื™ื
09:07
between people who've never met before.
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ื‘ื™ืŸ ืื ืฉื™ื ืฉืžืขื•ืœื ืœื ื ืคื’ืฉื• ืœืคื ื™ ื›ืŸ.
09:11
And the most amazing thing about this was in 2007,
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ื•ื”ื›ื™ ืžื“ื”ื™ื ื‘ื•ื ื’ืข ืœื–ื” ื”ื™ื” ื‘ 2007,
09:13
they introduced a way to measure this,
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ื”ื ื”ืฆื™ื’ื• ื“ืจืš ืœืžื“ื•ื“ ืืช ื–ื”,
09:16
which is incredible.
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ืฉื–ื” ืžื“ื”ื™ื.
09:18
I'll tell you how it works.
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ืื ื™ ืืกืคืจ ืœื›ื ืื™ืš ื–ื” ืขื•ื‘ื“.
09:19
For every design goal you have,
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ืœื›ืœ ืžื˜ืจืช ืขื™ืฆื•ื‘ ืฉื™ืฉ ืœื›ื,
09:20
you have to have a corresponding measurement
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ืฆืจื™ื›ื” ืœื”ื™ื•ืช ืœื›ื ืžื™ื“ื” ืžืชืื™ืžื”
09:23
to know how you're doing --
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ื›ื“ื™ ืœื“ืขืช ืื™ืš ืืช ืžืฆืœื™ื—ื™ื --
09:24
a way of measuring success.
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ื“ืจืš ืœืžื“ื•ื“ ื”ืฆืœื—ื”.
09:26
So what they do is,
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ืื– ืžื” ืฉื”ื ืขื•ืฉื™ื,
09:27
let's say you take two people who meet up,
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ื‘ื•ืื• ื ื’ื™ื“ ืฉืืชื ืœื•ืงื—ื™ื ืฉื ื™ ืื ืฉื™ื ืฉื ืคื’ืฉื™ื,
09:32
and they take the number of days those two people spent together,
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ื•ื”ื ืœื•ืงื—ื™ื ืืช ืžืกืคืจ ื”ื™ืžื™ื ืฉืฉื ื™ ื”ืื ืฉื™ื ื”ืืœื” ืžื‘ืœื™ื ื™ื—ื“,
09:37
and then they estimate how many hours were in those days --
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ื•ืื– ื”ื ืžืขืจื™ื›ื™ื ื›ืžื” ืฉืขื•ืช ื”ื™ื• ื‘ื™ืžื™ื ื”ืืœื” --
09:41
how many hours did those two people spend together?
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ื›ืžื” ืฉืขื•ืช ื”ืื ืฉื™ื ื”ืืœื” ื‘ื™ืœื• ื™ื—ื“?
09:43
And then after they spend that time together,
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ื•ืื– ืื—ืจื™ ืฉื”ื ื‘ื™ืœื• ืืช ื”ื–ืžืŸ ื”ื–ื” ื™ื—ื“,
09:46
they ask both of them:
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ื”ื ืฉื•ืืœื™ื ืืช ืฉื ื™ื”ื:
09:47
How positive was your experience?
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ื›ืžื” ื—ื™ื•ื‘ื™ืช ื”ื™ืชื” ื”ื—ื•ื•ื™ื”?
09:49
Did you have a good experience with this person that you met?
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ื”ืื ื”ื™ืชื” ืœื”ื ื—ื•ื•ื™ื” ื˜ื•ื‘ื” ืขื ื”ืื“ื ืื™ืชื• ื ืคื’ืฉืชื?
09:52
And they subtract from those positive hours
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ื•ื”ื ืžื—ืกื™ืจื™ื ืžื”ืฉืขื•ืช ื”ื—ื™ื•ื‘ื™ื•ืช ื”ืืœื•
09:56
the amount of time people spent on the website,
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ืืช ื›ืžื•ืช ื”ื–ืžืŸ ืฉืื ืฉื™ื ืžื‘ืœื™ื ื‘ืืชืจ,
10:00
because that's a cost to people's lives.
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ื‘ื’ืœืœ ืฉื–ื• ืขืœื•ืช ืœื—ื™ื™ื ืฉืœ ืื ืฉื™ื.
10:03
Why should we value that as success?
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ืœืžื” ืื ื—ื ื• ืฆืจื™ื›ื™ื ืœื”ืขืจื™ืš ืืช ื–ื” ื›ื”ืฆืœื—ื”?
10:06
And what you were left with
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ื•ืžื” ืฉื ืฉืืจ ืœื›ื
10:07
is something they refer to as "net orchestrated conviviality,"
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ื–ื” ืžืฉื”ื• ืฉื”ื ืžืชื™ื™ื—ืกื™ื ืืœื™ื• ื›"ื—ื‘ืจื•ืชื™ื•ืช ืžืชื•ื–ืžืจืช ื ื˜ื•,"
10:12
or, really, just a net "Good Times" created.
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ืื•, ื‘ืืžืช, ืจืง ื ื˜ื• "ื”ื–ืžืŸ ื”ื˜ื•ื‘" ืฉื ื•ืฆืจ.
10:15
The net hours that would have never existed, had Couchsurfing not existed.
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ื”ืฉืขื•ืช ื ื˜ื• ืฉืžืขื•ืœื ืœื ื”ื™ื• ืงื™ื™ืžื•ืช, ืื ืงืื•ืฆ'ืกืจืคื™ื ื’ ืœื ื”ื™ื” ืงื™ื™ื.
10:20
Can you imagine how inspiring it would be to come to work every day
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ื”ืื ืืชื ื™ื›ื•ืœื™ื ืœื“ืžื™ื™ืŸ ื›ืžื” ืžืžืœื ื”ืฉืจืื” ื–ื” ื™ื”ื™ื” ืœื”ื’ื™ืข ืœืขื‘ื•ื“ื” ื›ืœ ื™ื•ื
10:24
and measure your success
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ื•ืœืžื“ื•ื“ ืืช ื”ื”ืฆืœื—ื” ืฉืœื›ื
10:26
in the actual net new contribution of hours in people's lives
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ื‘ืชืจื•ืžื” ื”ื—ื“ืฉื” ื ื˜ื• ืœืžืขืฉื” ืฉืœ ืฉืขื•ืช ื‘ื—ื™ื™ ืื ืฉื™ื
10:31
that are positive, that would have never existed
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ืฉื”ืŸ ื—ื™ื•ื‘ื™ื•ืช, ืฉืžืขื•ืœื ืœื ื”ื™ื• ืงื™ื™ืžื•ืช
10:33
if you didn't do what you were about to do at work today?
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ืื ืœื ื”ื™ื™ืชื ืขื•ืฉื™ื ืžื” ืฉืขืฉื™ืชื ื‘ืขื‘ื•ื“ื” ื”ื™ื•ื?
10:37
Can you imagine a whole world that worked this way?
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ื”ืื ืืชื ื™ื›ื•ืœื™ื ืœื“ืžื™ื™ืŸ ืขื•ืœื ืฉืขื•ื‘ื“ ื›ืš?
10:43
Can you imagine a social network that --
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ื”ืื ืืชื ื™ื›ื•ืœื™ื ืœื“ืžื™ื™ืŸ ืจืฉืช ื—ื‘ืจืชื™ืช --
10:46
let's say you care about cooking,
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ืฉื‘ื•ืื• ื ื’ื™ื“ ืฉืื›ืคืช ืœื›ื ืžื‘ื™ืฉื•ืœ,
10:47
and it measured its success in terms of cooking nights organized
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ื•ื–ื” ืžื•ื“ื“ ืืช ื”ื”ืฆืœื—ื” ืฉืœื›ื ื‘ืžื•ื ื—ื™ื ืฉืœ ืขืจื‘ื™ ื‘ื™ืฉื•ืœ ืฉืื•ืจื’ื ื•
10:51
and the cooking articles that you were glad you read,
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ื•ืžืืžืจื™ ื”ื‘ื™ืฉื•ืœ ืฉื”ื™ื™ืชื ืฉืžื—ื™ื ืœืงืจื•ื,
10:53
and subtracted from that the articles you weren't glad you read
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ื•ืœื”ืคื—ื™ืช ืžื–ื” ืืช ื”ืžืืžืจื™ื ืฉืœื ื”ื™ื™ืชื ืฉืžื—ื™ื ืœืงืจื•ื
10:56
or the time you spent scrolling that you didn't like?
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ืื• ื”ื–ืžืŸ ืฉื‘ื™ืœื™ืชื ื‘ืœื’ืœื•ืœ ืžื” ืฉืœื ืื”ื‘ืชื?
11:00
Imagine a professional social network
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ื“ืžื™ื™ื ื• ืจืฉืช ื—ื‘ืจืชื™ืช ืžืงืฆื•ืขื™ืช
11:03
that, instead of measuring its success in terms of connections created
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ืฉื‘ืžืงื•ื ืœืžื“ื•ื“ ืืช ื”ื”ืฆืœื—ื” ื‘ืžื•ื ื—ื™ื ืฉืœ ืงืฉืจื™ื ืฉื ื•ืฆืจื•
11:07
or messages sent,
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ืื• ืžืกืจื™ื ืฉื ืฉืœื—ื•,
11:09
instead measured its success in terms of the job offers that people got
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ื‘ืžืงื•ื ื–ื” ืžื“ื“ื” ืืช ื”ื”ืฆืœื—ื” ื‘ืžื•ื ื—ื™ื ืฉืœ ื”ืฆืขื•ืช ืขื‘ื•ื“ื” ืฉืื ืฉื™ื ืงื™ื‘ืœื•
11:13
that they were excited to get.
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ืฉื”ื ื”ื™ื•ื ืฉืžื—ื™ื ืœืงื‘ืœ.
11:16
And subtracted the amount of time people spent on the website.
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ื•ืœื”ืคื—ื™ืช ืืช ื›ืžื•ืช ื”ื–ืžืŸ ืฉืื ืฉื™ื ื‘ื™ืœื• ื‘ืืชืจ.
11:20
Or imagine dating services,
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ืื• ื“ืžื™ื™ื ื• ืฉืจื•ืชื™ ื“ื™ื™ื˜ื™ื,
11:23
like maybe Tinder or something,
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ื›ืžื• ืื•ืœื™ ื˜ื™ื ื“ืจ ืื• ืžืฉื”ื•,
11:25
where instead of measuring the number of swipes left and right people did,
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ืฉื ื‘ืžืงื•ื ืœืžื“ื•ื“ ืืช ืžืกืคืจ ื”ื’ืจื™ืจื•ืช ืฉืžืืœื” ื•ื™ืžื™ื ื” ืฉืื ืฉื™ื ืขืฉื•,
11:28
which is how they measure success today,
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ืฉื›ืš ื”ื ืžื•ื“ื“ื™ื ื”ืฆืœื—ื” ื”ื™ื•ื,
11:31
instead measured the deep, romantic, fulfilling connections people created.
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ื‘ืžืงื•ื ืœืžื“ื•ื“ ืืช ื”ื—ื™ื‘ื•ืจื™ื ื”ืขืžื•ืงื™ื ื”ืžืกืคืงื™ื ื•ื”ืจื•ืžื ื˜ื™ื™ื ืฉืื ืฉื™ื ื™ืฆืจื•.
11:38
Whatever that was for them, by the way.
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ืžื” ืฉื–ื” ืœื ื”ื™ื” ื‘ืฉื‘ื™ืœื, ื“ืจืš ืื’ื‘.
11:43
But can you imagine a whole world that worked this way,
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ืื‘ืœ ื”ืื ืืชื ื™ื›ื•ืœื™ื ืœื“ืžื™ื™ืŸ ืขื•ืœื ืฉืœื ืฉืขื•ื‘ื“ ื›ืš,
11:47
that was helping you spend your time well?
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ืฉื™ืขื–ื•ืจ ืœื›ื ืœื‘ืœื•ืช ืืช ื”ื–ืžืŸ ืฉืœื›ื ื”ื™ื˜ื‘?
11:51
Now to do this you also need a new system,
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ืขื›ืฉื™ื• ื›ื“ื™ ืœืขืฉื•ืช ืืช ื–ื” ืืชื ื’ื ืฆืจื™ื›ื™ื ืžืขืจื›ืช ื—ื“ืฉื”,
11:53
because you're probably thinking,
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ื‘ื’ืœืœ ืฉืืชื ื›ื ืจืื” ื—ื•ืฉื‘ื™ื,
11:54
today's Internet economy --
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ื”ื›ืœื›ืœื” ื”ืื™ื ื˜ืจื ื˜ื™ืช ืฉืœ ื”ื™ื•ื --
11:56
today's economy in general --
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ื”ื›ืœื›ืœื” ืฉืœ ื”ื™ื•ื ื‘ืื•ืคืŸ ื›ืœืœื™ --
11:57
is measured in time spent.
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ื ืžื“ื“ืช ื‘ื–ืžืŸ ืฉื‘ื•ื–ื‘ื–.
11:59
The more users you have,
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ื›ื›ืœ ืฉื™ืฉ ืœื›ื ื™ื•ืชืจ ืžืฉืชืžืฉื™ื,
12:01
the more usage you have,
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ื™ืฉ ืœื›ื ื™ื•ืชืจ ืฉื™ืžื•ืฉ,
12:02
the more time people spend,
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ื•ืื ืฉื™ื ืžื‘ืœื™ื ื™ื•ืชืจ ื–ืžืŸ,
12:03
that's how we measure success.
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ื›ืš ื ืžื“ื“ืช ื”ืฆืœื—ื”.
12:06
But we've solved this problem before.
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ืื‘ืœ ืคืชืจื ื• ืืช ื”ื‘ืขื™ื” ื”ื–ื• ืœืคื ื™ ื›ืŸ.
12:09
We solved it with organic,
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ืคืชืจื ื• ืืช ื–ื” ืขื ืื•ืจื’ื ื™,
12:11
when we said we need to value things a different way.
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ื›ืฉืืžืจื ื• ืฉืื ื—ื ื• ืฆืจื™ื›ื™ื ืœื”ืขืจื™ืš ื“ื‘ืจื™ื ื‘ื“ืจืš ืื—ืจืช.
12:14
We said this is a different kind of food.
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ืืžืจื ื• ืฉื–ื” ืกื•ื’ ืื—ืจ ืฉืœ ืื•ื›ืœ.
12:19
So we can't compare it just based on price;
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ืื– ืื ื—ื ื• ืœื ื™ื›ื•ืœื™ื ืœื”ืฉื•ื•ืช ืืช ื–ื” ืจืง ื‘ื”ืชื‘ืกืก ืขืœ ืžื—ื™ืจ;
12:21
this is a different category of food.
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ื–ื• ืงื˜ื’ื•ืจื™ื” ืฉื•ื ื” ืฉืœ ืื•ื›ืœ.
12:23
We solved it with Leed Certification,
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ืื ื—ื ื• ืคืชืจื ื• ืืช ื–ื” ืขื ื”ืกืžื›ืช ืœื™ื“,
12:25
where we said this is a different kind of building
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ื‘ื” ืื ื—ื ื• ืื•ืžืจื™ื ืฉื–ื” ืกื•ื’ ืฉื•ื ื” ืฉืœ ื‘ื ื™ื™ืŸ
12:29
that stood for different values of environmental sustainability.
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ืฉืขื•ืžื“ ืขื‘ื•ืจ ืขืจื›ื™ื ืฉื•ื ื™ื ืฉืœ ืงื™ื™ืžื•ืช ืกื‘ื™ื‘ืชื™ืช.
12:34
What if we had something like that for technology?
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ืžื” ืื ื”ื™ื” ืœื ื• ืžืฉื”ื• ื›ื–ื” ืœื˜ื›ื ื•ืœื•ื’ื™ื”?
12:39
What if we had something whose entire purpose and goal
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ืžื” ืื ื”ื™ื” ืœื ื• ืžืฉื”ื• ืฉื›ืœ ื”ืžื˜ืจื” ืฉืœื•
12:44
was to help create net new positive contributions to human life?
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ื”ื™ืชื” ืœืขื–ื•ืจ ืœื™ืฆื•ืจ ืชืจื•ืžื” ื—ื™ื•ื‘ื™ืช ื ื˜ื• ืœื—ื™ื™ื ื”ืื ื•ืฉื™ื™ื?
12:50
And what if we could value it a different way,
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ื•ืžื” ืื ื ื•ื›ืœ ืœื”ืขืจื™ืš ื‘ื“ืจืš ืื—ืจืช,
12:54
so it would actually work?
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ื›ืš ืฉื–ื” ืœืžืขืฉื” ื™ืขื‘ื•ื“?
12:56
Imagine you gave this different premium shelf space on app stores.
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ื“ืžื™ื™ื ื• ืฉื”ื™ื™ืชื ื ื•ืชื ื™ื ืžื“ืฃ ืคืจื™ืžื™ื•ื ืฉื•ื ื” ื‘ื—ื ื•ื™ื•ืช ืืคืœื™ืงืฆื™ื•ืช.
13:00
Imagine you had web browsers that helped route you
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ื“ืžื™ื™ื ื• ืฉื”ื™ื• ืœื”ื ื“ืคื“ืคื ื™ื ืฉืขื•ื–ืจื™ื ืœื›ื ืœื ื•ื•ื˜
13:02
to these kinds of design products.
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ืœืกื•ื’ื™ื ื›ืืœื” ืฉืœ ืžื•ืฆืจื™ ืขื™ืฆื•ื‘.
13:07
Can you imagine how exciting it would be to live and create that world?
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ืืชื ื™ื›ื•ืœื™ื ืœื“ืžื™ื™ืŸ ื›ืžื” ืžืจื’ืฉ ื–ื” ื™ื”ื™ื” ืœื—ื™ื•ืช ื•ืœื™ืฆื•ืจ ืืช ื”ืขื•ืœื ื”ื–ื”?
13:13
We can create this world today.
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ืื ื—ื ื• ื™ื›ื•ืœื™ื ืœื™ืฆื•ืจ ืืช ื”ืขื•ืœื ื”ื–ื” ื”ื™ื•ื.
13:16
Company leaders, all you have to do --
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ืžื•ื‘ื™ืœื™ื ื‘ื—ื‘ืจื•ืช, ื›ืœ ืžื” ืฉืืชื ืฆืจื™ื›ื™ื ืœืขืฉื•ืช --
13:19
only you can prioritize a new metric,
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ืจืง ืืชื ื™ื›ื•ืœื™ื ืœืชืขื“ืฃ ืžื™ื“ื•ืช ื—ื“ืฉื•ืช,
13:23
which is your metric for net positive contribution to human life.
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ืฉื–ื• ื”ืžื™ื“ื” ืฉืœื›ื ืœืชืจื•ืžื” ื—ื™ื•ื‘ื™ืช ื ื˜ื• ืœื—ื™ื™ื ื”ืื ื•ืฉื™ื™ื.
13:27
And have an honest conversation about that.
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ื•ืฉืชื”ื™ื” ืœื›ื ืฉื™ื—ื” ื›ื ื” ืขืœ ื–ื”.
13:29
Maybe you're not doing so well to start with,
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ืื•ืœื™ ืืชื ืœื ืžืฆืœื™ื—ื™ื ื›ืœ ื›ืš ื‘ื”ืชื—ืœื”,
13:31
but let's start that conversation.
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ืื‘ืœ ื‘ื•ืื• ื ืชื—ื™ืœ ืืช ื”ืฉื™ื—ื” ื”ื–ื•.
13:35
Designers, you can redefine success; you can redefine design.
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ืžืขืฆื‘ื™ื, ืืชื ื™ื›ื•ืœื™ื ืœื”ื’ื“ื™ืจ ืžื—ื“ืฉ ื”ืฆืœื—ื”; ืืชื ื™ื›ื•ืœื™ื ืœื”ื’ื“ื™ืจ ืžื—ื“ืฉ ืขื™ืฆื•ื‘.
13:40
Arguably, you have more power than many people in your organization
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ืืคืฉืจ ืœื˜ืขื•ืŸ, ืฉื™ืฉ ืœื›ื ื™ื•ืชืจ ื›ื•ื— ืžื”ืจื‘ื” ืื ืฉื™ื ื‘ืืจื’ื•ืŸ ืฉืœื›ื
13:44
to create the choices that all of us live by.
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ื›ื“ื™ ืœื™ืฆื•ืจ ืืช ื”ื‘ื—ื™ืจื•ืช ืฉื›ื•ืœื ื• ื—ื™ื™ื ืœืคื™ื”ืŸ.
13:48
Maybe like in medicine,
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ืื•ืœื™ ื›ืžื• ืชืจื•ืคื•ืช,
13:49
where we have a Hippocratic oath
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ืฉื ื™ืฉ ืœื ื• ืฉื‘ื•ืขื” ื”ื™ืคื•ืงืจื˜ื™ืช
13:51
to recognize the responsibility and this higher value
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ื›ื“ื™ ืœื”ื›ื™ืจ ื‘ืื—ืจื™ื•ืช ื•ื‘ืขืจื›ื™ื ื”ื’ื‘ื•ื”ื™ื ื™ื•ืชืจ
13:55
that we have to treat patients.
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ืฉื‘ื”ื ืื ื—ื ื• ืฆืจื™ื›ื™ื ืœื”ืชื™ื™ื—ืก ืœื—ื•ืœื™ื.
13:57
What if designers had something like that,
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ืžื” ืื ืœืžืขืฆื‘ื™ื ื”ื™ื” ืžืฉื”ื• ื›ืžื• ื–ื”,
13:59
in terms of this new kind of design?
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ื‘ืžื•ื ื—ื™ื ืฉืœ ืกื•ื’ ื—ื“ืฉ ื›ื–ื” ืฉืœ ืขื™ืฆื•ื‘?
14:02
And users, for all of us --
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ื•ื”ืžืฉืชืžืฉื™ื, ืขื‘ื•ืจ ื›ื•ืœื ื• --
14:04
we can demand technology that works this way.
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ืื ื—ื ื• ื™ื›ื•ืœื™ื ืœื“ืจื•ืฉ ื˜ื›ื ื•ืœื•ื’ื™ื” ืฉืขื•ื‘ื“ืช ื›ืš.
14:09
Now it may seem hard,
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ืขื›ืฉื™ื• ื–ื” ืื•ืœื™ ื ืจืื” ืงืฉื”,
14:10
but McDonald's didn't have salads until the consumer demand was there.
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ืื‘ืœ ืœืžืงื“ื•ื ืœื“ืก ืœื ื”ื™ื• ืกืœื˜ื™ื ืขื“ ืฉื“ืจื™ืฉืช ื”ืฆืจื›ื ื™ื ื”ื™ืชื” ืฉื.
14:16
Walmart didn't have organic food until the consumer demand was there.
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ืœื•ื•ืœืžืืจื˜ ืœื ื”ื™ื” ืžื–ื•ืŸ ืื•ืจื’ื ื™ ืขื“ ืฉื”ืฆืจื›ื ื™ื ื“ืจืฉื• ืฉื™ื”ื™ื” ืื•ืชื• ืฉื.
14:20
We have to demand this new kind of technology.
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ืื ื—ื ื• ืฆืจื™ื›ื™ื ืœื“ืจื•ืฉ ืกื•ื’ ื—ื“ืฉ ื›ื–ื” ืฉืœ ื˜ื›ื ื•ืœื•ื’ื™ื”.
14:26
And we can do that.
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ื•ืื ื—ื ื• ื™ื›ื•ืœื™ื ืœืขืฉื•ืช ืืช ื–ื”.
14:28
And doing that
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ื•ืœืขืฉื•ืช ืืช ื–ื”
14:29
would amount to shifting from a world that's driven and run
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ื™ื’ืจื•ื ืœืฉื™ื ื•ื™ ืžืขื•ืœื ืฉืžื•ื ืข ื•ืžื•ืคืขืœ
14:33
entirely on time spent,
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ืœื’ืžืจื™ ืขืœ ื–ืžืŸ ืฉื‘ื•ื–ื‘ื–,
14:37
to world that's driven by time well spent.
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ืœืขื•ืœื ืฉืžื•ื ืข ืขืœ ื–ืžืŸ ืฉื‘ื™ืœื• ื”ื™ื˜ื‘.
14:43
I want to live in this world,
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ืื ื™ ืจื•ืฆื” ืœื—ื™ื•ืช ื‘ืขื•ืœื ื”ื–ื”,
14:45
and I want this conversation to happen.
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ื•ืื ื™ ืจื•ืฆื” ืฉื”ืฉื™ื—ื” ื”ื–ื• ืชืชืจื—ืฉ.
14:48
Let's start that conversation now.
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ื‘ื•ืื• ื ืชื—ื™ืœ ืืช ื”ืฉื™ื—ื” ื”ื–ื• ืขื›ืฉื™ื•.
14:51
Thank you.
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ืชื•ื“ื” ืœื›ื.
14:52
(Applause)
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(ืžื—ื™ืื•ืช ื›ืคื™ื™ื)
ืขืœ ืืชืจ ื–ื”

ืืชืจ ื–ื” ื™ืฆื™ื’ ื‘ืคื ื™ื›ื ืกืจื˜ื•ื ื™ YouTube ื”ืžื•ืขื™ืœื™ื ืœืœื™ืžื•ื“ ืื ื’ืœื™ืช. ืชื•ื›ืœื• ืœืจืื•ืช ืฉื™ืขื•ืจื™ ืื ื’ืœื™ืช ื”ืžื•ืขื‘ืจื™ื ืขืœ ื™ื“ื™ ืžื•ืจื™ื ืžื”ืฉื•ืจื” ื”ืจืืฉื•ื ื” ืžืจื—ื‘ื™ ื”ืขื•ืœื. ืœื—ืฅ ืคืขืžื™ื™ื ืขืœ ื”ื›ืชื•ื‘ื™ื•ืช ื‘ืื ื’ืœื™ืช ื”ืžื•ืฆื’ื•ืช ื‘ื›ืœ ื“ืฃ ื•ื™ื“ืื• ื›ื“ื™ ืœื”ืคืขื™ืœ ืืช ื”ืกืจื˜ื•ืŸ ืžืฉื. ื”ื›ืชื•ื‘ื™ื•ืช ื’ื•ืœืœื•ืช ื‘ืกื ื›ืจื•ืŸ ืขื ื”ืคืขืœืช ื”ื•ื•ื™ื“ืื•. ืื ื™ืฉ ืœืš ื”ืขืจื•ืช ืื• ื‘ืงืฉื•ืช, ืื ื ืฆื•ืจ ืื™ืชื ื• ืงืฉืจ ื‘ืืžืฆืขื•ืช ื˜ื•ืคืก ื™ืฆื™ืจืช ืงืฉืจ ื–ื”.

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