3 ways to be a better ally in the workplace | Melinda Epler

234,768 views ・ 2018-10-25

TED


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翻译人员: Conway Ye 校对人员: Yolanda Zhang
00:12
In 2013, I was an executive at an international engineering firm
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2013年,我在旧金山一个国际工程公司
00:16
in San Francisco.
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担任行政人员。
00:18
It was my dream job.
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那是我梦想的工作。
00:19
A culmination of all the skills that I've acquired over the years:
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我能发挥自己多年学习到的技能:
00:23
storytelling, social impact, behavior change.
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叙述能力、社会影响力和行为改变力。
我当时担任营销和文化主管,
00:26
I was the head of marketing and culture
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00:28
and I worked with the nation's largest health care systems,
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并和全国最大的医疗系统协作,
00:31
using technology and culture change
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利用科技和文化的变化
00:33
to radically reduce their energy and water use
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来大量减少他们对能源和水的消耗,
00:36
and to improve their social impact.
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从而增加他们的社会影响力。
00:38
I was creating real change in the world.
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我的所作所为的确改变了世界。
00:41
And it was the worst professional experience of my life.
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然而,这却是我体验过的 最糟糕的职场经历。
00:48
I hit the glass ceiling hard.
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我重重地触到了玻璃天花板 (意为受到了职场歧视),
00:50
It hurt like hell.
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这深深地伤害了我。
00:54
While there were bigger issues,
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尽管有更大的问题,
00:55
most of what happened were little behaviors and patterns
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但大多数都是关于行为模式的细枝末节,
00:59
that slowly chipped away at my ability to do my work well.
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正是这些琐碎的事情 逐渐让我丧失了工作热情。
01:03
They ate away at my confidence, my leadership, my capacity to innovate.
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他们打击了我的自信心、 领导力和创新能力。
01:08
For example, my first presentation at the company.
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比如我在公司的第一次演讲。
01:11
I walk up to the front of the room
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我站在房间的前面,
01:13
to give a presentation on the strategy that I believe is right for the company.
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展示了我觉得公司应该采取的正确策略。
这正是我被雇佣的目的。
01:17
The one they hired me to create.
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01:18
And I look around the room at my fellow executives.
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而当我环顾房间里行政部门的同事,
01:21
And I watch as they pick up their cell phones
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发现他们都在摆弄手机,
01:23
and look down at their laptops.
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或者低头看着电脑。
01:26
They're not paying attention.
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他们根本没在认真听。
当我开始说话时,有人开始插嘴了,
01:28
As soon as I start to speak, the interruptions begin
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01:30
and people talk over me again and again and again.
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人们一次又一次地用声音盖过我。
01:34
Some of my ideas are flat out dismissed
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我的一些想法被直接无视,
之后被其他人提出,却得到了拥护。
01:38
and then brought up by somebody else and championed.
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01:43
I was the only woman in that room.
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我是那个房间唯一的女性。
01:46
And I could have used an ally.
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我需要一个盟友。
01:48
Little behaviors and pattern like this, every day, again and again,
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像这样的小事日复一日地发生,
01:52
they wear you down.
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逐渐侵蚀着我。
01:54
Pretty soon, my energy was absolutely tapped.
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很快,我就感到筋疲力竭。
01:58
At a real low point, I read an article
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在这段人生低谷,我恰好读到了一篇文章,
02:00
about toxic workplace culture and microaggressions.
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关于有害的办公室文化 和轻微的冒犯行为。
02:03
Microaggressions -- everyday slights, insults,
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例如每天有意无意的怠慢、侮辱、
02:07
negative verbal and nonverbal communication,
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负面的语言和行为,
02:09
whether intentional or not,
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不管是有意还是无意,
02:11
that impede your ability to do your work well.
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都让我无法高效地工作。
02:14
That sounded familiar.
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这听起来很熟悉。
02:16
I started to realize that I wasn't failing.
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我开始意识到,不是我的能力有问题,
02:20
The culture around me was failing me.
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而是我身边的文化在让我举步维艰。
02:23
And I wasn't alone.
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我并不是个例。
02:25
Behaviors and patterns like this
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像这样的行为,
02:27
every day affect underrepresented people of all backgrounds in the workplace.
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每天都在影响着办公室里不同文化背景的人。
02:31
And that has a real impact
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而且这一现象也切实影响着
02:34
on our colleagues, on our companies
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我们的同事、我们的公司
02:37
and our collective capacity to innovate.
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和我们的合作创新能力。
02:41
So, in the tech industry, we want quick solutions.
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在科技行业,我们通常都 习惯于寻找快速的解决方案。
02:44
But there is no magic wand for correcting diversity and inclusion.
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但是纠正多样性和包容性的魔法并不存在。
02:49
Change happens one person at a time,
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改变只能一个人一个人、
02:51
one act at a time, one word at a time.
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一次一次、一字一句地发生。
02:55
We make a mistake when we see diversity and inclusion
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如果我们不在意多元化和包容性,
02:58
as that side project over there the diversity people are working on,
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就会忽视弱势群体的重要性,
03:02
rather than this work inside all of us that we need to do together.
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我们要一起解决这个问题。
03:07
And that work begins
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解决方案从
03:09
with unlearning what we know about success and opportunity.
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摆脱我们对成功和机遇的认知开始。
03:13
We've been told our whole lives
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我们从小就被教导,
03:15
that if we work hard, that hard work pays off,
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一分耕耘,一分收获,
03:17
we'd get what we deserve, we'd live our dream.
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我们会得到我们应得的,梦想成真。
03:21
But that isn't true for everyone.
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但这句话并非对所有人都适用。
03:23
Some people have to work 10 times as hard
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有些人需要付出10倍的努力,
03:25
to get to the same place
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才能获得一样的地位,
因为他们需要面对社会中的诸多障碍。
03:27
due to many barriers put in front of them by society.
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03:30
Your gender, your race, your ethnicity,
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你的性别、你的肤色、你的种族、
03:32
your religion, your disability, your sexual orientation,
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你的宗教、你的残疾、你的性取向、
03:36
your class, your geography,
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你的社会阶层,和你的所在地,
03:38
all of these can give you more of fewer opportunities for success.
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这些都会决定你会获得多少机会。
03:42
And that's where allyship comes in.
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这就是为什么我们需要盟友。
03:44
Allyship is about understanding that imbalance in opportunity
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盟友可以帮助我们了解机遇上的不公,
03:48
and working to correct it.
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并想方设法改变它。
03:50
Allyship is really seeing the person next to us.
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同盟是去了解你身边的人,
03:53
And the person missing, who should be standing next to us.
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和原本应该与你并肩作战的人。
03:57
And first, just knowing what they're going through.
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先去了解他们的困境,
04:00
And then, helping them succeed and thrive with us.
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然后帮助他们成功,继而实现共赢。
04:05
When we work together to develop more diverse and inclusive teams,
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当我们一起努力创造 一个更多元化和包容的集体,
04:08
data shows we will be more innovative, more productive and more profitable.
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数据显示,我们会更有创造力、 更有效率,并能创造更多价值。
04:13
So, who is an ally?
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那么,谁是盟友?
04:15
All of us.
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我们所有人。
我们都是彼此的盟友。
04:16
We can all be allies for each other.
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04:17
As a white, cisgendered woman in the United States,
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作为一个在美国的白人女性,
04:20
there are many ways I'm very privileged.
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在很多方面我都是有优势的,
04:22
And some ways I'm not.
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而在有些方面则不然。
04:24
And I work hard every day
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我每天都努力工作,
04:25
to be an ally for people with less privilege than me.
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成为比我出境更艰难的人的盟友。
04:28
And I still need allies, too.
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但是我也需要盟友。
04:32
In the tech industry, like in many industries,
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在科技行业,和其他行业一样,
04:35
there are many people who are underrepresented,
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有很多人受到了忽视,
04:37
or face barriers and discrimination.
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或者面对着障碍和歧视。
04:40
Women, people who are nonbinary --
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女性,非传统性别——
04:42
so people who don't necessarily identify as man or woman --
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就是不被男女性别所定义的人——
04:45
racial and ethnic minorities,
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肤色和种族上的少数族群、
04:47
LGBTQIA, people with disabilities, veterans,
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LGBTQIA、残疾人、退役军人、
04:50
anybody over age 35.
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所有超过35岁的人。
04:52
(Laughter)
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(笑声)
04:57
We have a major bias toward youth in the tech industry.
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在科技行业,我们对年轻有些许偏爱。
05:00
And many others.
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当然还有更多其他人。
05:01
There is always someone with less privilege than you.
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总有人比你的处境更差,
就在这个讲台上、在这个房间里。
05:05
On this stage, in this room.
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05:07
At your company, on your team, in your city or town.
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你的公司、团队和你居住的城市中, 这样的人也比比皆是。
05:12
So, people are allies for different reasons.
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所以,人们因为不同的原因组建同盟。
05:14
Find your reason.
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找到你自己的理由。
05:16
It could be for the business case,
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这个理由可以是商业管理,
05:18
because data shows diverse and inclusive teams
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因为数据显示,有多元化和包容性的团队
05:20
will be more productive, more profitable and more innovative.
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会更有效率、更有创造力, 能产生更多价值。
05:24
It could be for fairness and social justice.
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也可以是因为公平和社会公正。
05:27
Because we have a long history of oppression and inequity
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因为我们有着很长的 压迫和不公平的历史,
05:31
that we need to work on together.
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我们需要一起协作。
05:35
Or it could be for your kids,
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或者也可以是为了你的孩子,
05:37
so your kids grow up with equal opportunities.
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让你的孩子能够在公正公平中长大。
05:40
And they grow up creating equal opportunities for others.
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长大后,他们也可以给他人创造机会。
05:44
Find your reason.
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找到你的理由。
对我而言,理由有三。
05:46
For me, it's all three.
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05:47
Find your reason and step up to be there for someone who needs you.
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找到你的理由来帮助身边需要你的人。
05:52
So, what can you do as an ally?
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那么作为盟友,你可以做什么?
05:54
Start by doing no harm.
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首先,不伤害他人。
05:56
It's our job as allies to know what microaggressions are and to not do them.
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作为同盟,我们的工作是了解 何为轻微的冒犯,做到不伤害别人。
06:01
It's our job as allies to listen, to learn,
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做为盟友,我们的工作是倾听,是学习,
06:05
to unlearn and to relearn,
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是放弃已知的,是重新适应,
06:07
and to make mistakes and to keep learning.
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是犯错,并继续学习。
06:12
Give me your full attention.
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认真地对待我。
06:15
Close your laptops,
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关掉你的电脑,
06:17
put down your cellphones and pay attention.
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放下你的手机,把注意力放在我身上。
06:20
If somebody is new or the only person in the room like them,
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如果有新来的人,或者房间里 只有一个跟他一样的人,
06:23
or they're just nervous,
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或者他们只是紧张,
06:24
this is going to make a huge difference in how they show up.
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这些小的举动都会有很大的影响。
06:28
Don't interrupt.
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不要打断别人说话。
06:29
Underrepresented people are more likely to be interrupted,
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弱势群体说话最有可能被打断,
06:32
so just take a step back and listen.
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所以请别打断,并倾听。
06:35
Echo and attribute.
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支持,并提供积极反馈。
06:37
If I have a great idea,
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如果我有一个好点子,
06:38
echo my idea and then attribute it to me, and we thrive together.
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支持我的主意予以肯定, 我们就能一起进步。
06:44
Learn the language I use to describe my identity.
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学会我用来描述自己的词语。
06:47
Know how to pronounce my name.
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知道如何念我的名字。
06:49
Know my pronouns -- he, she, they.
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知道我的称呼,他、她和他们。
06:52
Know the language I use to describe my disability, my ethnicity, my religion.
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知道我用来描述我的残疾、 种族和宗教的用词。
06:58
This really matters to people, so if you don't know, just ask.
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这一点对很多人真的很重要, 所以如果你不知道,请问我。
07:04
Listen and learn.
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倾听并学习。
07:07
An executive told me recently that after doing allyship on his team,
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一个高管最近告诉过我, 在他的团队里建立同盟之后,
07:12
the whole team started to normalize calling themselves out and each other out
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整个团队开始对自己打断别人的
行为主动表示歉意。
07:16
for interrupting.
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07:18
"I'm so sorry I'm interrupting you right now, carry on."
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“我很抱歉,我打断了你。请继续。”
07:22
"Hey, she's got a great idea, let's listen."
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“嘿,她有一个很好的主意。 我们一起来听听吧。”
07:27
Number two, advocate for underrepresented people in small ways.
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第二,支持弱势群体,从小事做起。
07:31
Intervene; you can change the power dynamics in the room.
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简单的干预可以改变整个房间的气氛。
07:34
If you see somebody is the only person in the room like them
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如果你看见房间里有一个弱势群体中的人,
07:37
and they are being belittled, they are being interrupted,
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她没有受到重视,说话被打断,
07:40
do something, say something.
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做些什么,说些什么。
07:43
Invite underrepresented people to speak.
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邀请弱势群体的人加入对话。
07:45
And say no to panels without underrepresented speakers.
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不要拒绝对弱势群体的邀请。
07:51
Refer someone for a job
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介绍某人一份工作,
07:53
and encourage them to take that job and to take new opportunities.
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并鼓励他们接受 这份工作和这个新的机会。
07:57
And this one's really important -- help normalize allyship.
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这真的很重要——让盟友变成常态。
08:00
If you're a person with privilege,
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如果你是优势人群中的一员,
08:02
it's easier for you to advocate for allies.
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支持你的同盟就简单多了。
08:05
So use that privilege to create change.
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所以用你的优势来改变现状。
08:09
Three, change someone's life significantly.
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第三,大幅改观他人的生活。
08:12
So, be there for somebody throughout their career.
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在职场中给予他人陪伴。
08:15
Mentor or sponsor them, give them opportunities as they grow.
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教导或者帮助他们, 给他们成长的机会。
08:19
Volunteer -- volunteer for a STEM program, serving underserved youth.
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志愿服务——参与一个STEM的项目, 服务弱势群体中的年轻人。
08:23
Transform your team to be more diverse and inclusive.
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让你的团队更多元和包容,
08:26
And make real commitments to creating change here.
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并投身于改变现状。
08:29
Hold yourself and your team accountable for creating change.
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让你和你的团队共同承担这份责任。
08:34
And lastly,
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最后,
08:35
help advocate for change across your company.
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在全公司范围内倡导这件事。
08:38
When companies teach their people to be allies,
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当公司教会他们的人成为盟友,
08:41
diversity and inclusion programs are stronger.
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多元化和包容性的气氛就会更重。
08:44
You and I can be allies for each other,
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你我都可以成为盟友,
08:46
whether we're inside or outside of work.
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不管是否与工作有关。
08:52
So, I realized recently
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我最近意识到,
08:56
that I still have lingering shame and fear
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我心中一直都怀有羞耻和恐惧,
08:59
from that moment in my career when I felt utterly alone,
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当在我的职业生涯中感到孤单、
09:03
shut out and unsupported.
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沮丧和无助的时候。
09:06
There are millions of people out there, like me, right now, feeling that way.
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世界上有数百万跟我经历相似的人。
09:10
And it doesn't take much for us to be there for each other.
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互相支持很简单。
09:13
And when we're there for each other, when we support one another,
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当我们在彼此身旁的时候, 当我们互相支持的时候,
09:16
we thrive together.
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我们就能够一起成功。
09:17
And when we thrive, we build better teams,
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当我们成功时,我们就拥有了更好的团队,
09:20
better products and better companies.
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更好的产品和更好的公司。
09:24
Allyship is powerful.
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同盟力量超乎你的想象。
09:27
Try it.
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尝试一下吧。
09:29
Thank you.
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谢谢。
09:31
(Applause)
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(鼓掌)
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