3 ways to be a better ally in the workplace | Melinda Epler

234,768 views ・ 2018-10-25

TED


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譯者: Lilian Chiu 審譯者: Keying Chen
00:12
In 2013, I was an executive at an international engineering firm
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2013 年,我是一間 國際工程公司的主管,
00:16
in San Francisco.
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公司位在舊金山。
00:18
It was my dream job.
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那是我夢想的工作。
00:19
A culmination of all the skills that I've acquired over the years:
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把我多年來習得的技巧 發揮到淋漓盡致:
00:23
storytelling, social impact, behavior change.
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說故事、社會影響、行為改變。
00:26
I was the head of marketing and culture
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我是行銷與文化單位的主管,
00:28
and I worked with the nation's largest health care systems,
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我和全國最大的 健康照護系統合作,
00:31
using technology and culture change
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用技術和文化改變
00:33
to radically reduce their energy and water use
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從根本減少他們的 能源和水資源用量,
00:36
and to improve their social impact.
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並改善他們的社會影響力。
00:38
I was creating real change in the world.
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我真的在改變世界。
00:41
And it was the worst professional experience of my life.
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這段經歷是我人生中 最糟糕的工作經驗。
我重重撞到了玻璃天花板 (升遷的無形障礙)。
00:48
I hit the glass ceiling hard.
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00:50
It hurt like hell.
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痛死我了。
00:54
While there were bigger issues,
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雖然有更重大的問題,
00:55
most of what happened were little behaviors and patterns
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但大部分發生的狀況 都是些小小的行為和模式,
00:59
that slowly chipped away at my ability to do my work well.
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一點一滴慢慢消磨掉 我把工作做好的能力。
01:03
They ate away at my confidence, my leadership, my capacity to innovate.
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它們吃掉了我的信心、 我的領導力、我的創新力。
01:08
For example, my first presentation at the company.
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比如,我在公司的第一次簡報。
01:11
I walk up to the front of the room
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我走到會議室的前方,
01:13
to give a presentation on the strategy that I believe is right for the company.
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陳述一項我認為公司需要的策略。
這是他們僱用我的目的。
01:17
The one they hired me to create.
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01:18
And I look around the room at my fellow executives.
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我環顧了會議室, 看著其他主管伙伴。
01:21
And I watch as they pick up their cell phones
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我看著他們拿起他們的手機,
01:23
and look down at their laptops.
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低頭看著他們的筆電。
01:26
They're not paying attention.
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他們沒在注意聽。
當我開始說話時, 開始有人打斷我,
01:28
As soon as I start to speak, the interruptions begin
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01:30
and people talk over me again and again and again.
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我在說話時他們也一直講個不停。
01:34
Some of my ideas are flat out dismissed
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我丟出的一些點子完全沒被理會,
01:38
and then brought up by somebody else and championed.
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後來卻被別人提出且得到支持。
01:43
I was the only woman in that room.
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我是那間房間中唯一的女性。
01:46
And I could have used an ally.
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我需要一個盟友。
01:48
Little behaviors and pattern like this, every day, again and again,
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像這樣的小小行為和模式, 每天一而再再而三地出現,
01:52
they wear you down.
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它們會把你磨光。
01:54
Pretty soon, my energy was absolutely tapped.
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很快地,我的能量完全流失了。
01:58
At a real low point, I read an article
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在極低潮時,我讀到一篇文章,
02:00
about toxic workplace culture and microaggressions.
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內容是關於有害的 工作場所文化和微侵略。
02:03
Microaggressions -- everyday slights, insults,
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微侵略——每天 日常的輕蔑、侮辱、
02:07
negative verbal and nonverbal communication,
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負面的言語/非言語溝通,
02:09
whether intentional or not,
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不論是有意或無意,
02:11
that impede your ability to do your work well.
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都阻礙了你把工作做好的能力。
02:14
That sounded familiar.
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那聽起來很耳熟。
02:16
I started to realize that I wasn't failing.
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我開始意識到並不是我讓人失望,
02:20
The culture around me was failing me.
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而是我周圍的文化讓我失望。
02:23
And I wasn't alone.
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而且我並不孤單。
02:25
Behaviors and patterns like this
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每天,像這樣的行為和模式
02:27
every day affect underrepresented people of all backgrounds in the workplace.
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都在工作場所中影響著 各種背景的弱勢者。
02:31
And that has a real impact
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那真的會衝擊到
02:34
on our colleagues, on our companies
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我們的同事、我們的公司,
02:37
and our collective capacity to innovate.
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以及我們集體創新的能力。
02:41
So, in the tech industry, we want quick solutions.
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所以,在科技產業,我們想要 能快速解決問題的方案。
02:44
But there is no magic wand for correcting diversity and inclusion.
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但並沒有魔杖可以處理 多樣性和包容的問題。
02:49
Change happens one person at a time,
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改變的發生,是一次一個人,
02:51
one act at a time, one word at a time.
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一次一個行為,一次一個言詞。
02:55
We make a mistake when we see diversity and inclusion
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我們犯了個錯,把多樣性和包容
02:58
as that side project over there the diversity people are working on,
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視為負責多樣性的人 要去做的次要工作,
03:02
rather than this work inside all of us that we need to do together.
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而不是我們所有人 應該同心協力做的工作。
03:07
And that work begins
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那項工作應該始於
03:09
with unlearning what we know about success and opportunity.
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放掉我們所學過、所知道, 關於成功和機會的知識。
03:13
We've been told our whole lives
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我們一生中都一直被告知
03:15
that if we work hard, that hard work pays off,
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如果我們努力工作, 就會得到報償,
03:17
we'd get what we deserve, we'd live our dream.
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我們會得到應得的,會實現夢想。
03:21
But that isn't true for everyone.
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但並非人人皆是如此。
03:23
Some people have to work 10 times as hard
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有些人在工作上得要努力十倍
03:25
to get to the same place
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才能爬到同樣的位置,
03:27
due to many barriers put in front of them by society.
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因為社會在他們面前 放了許多障礙。
03:30
Your gender, your race, your ethnicity,
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你的性別、你的種族、你的人種、
03:32
your religion, your disability, your sexual orientation,
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你的宗教、你的殘疾、你的性向、
03:36
your class, your geography,
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你的階級、你的所在地,
03:38
all of these can give you more of fewer opportunities for success.
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上述所有這些都會讓你 成功的機會減少增多。
03:42
And that's where allyship comes in.
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這就是盟友關係 發揮功能的地方了。
03:44
Allyship is about understanding that imbalance in opportunity
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盟友關係的重點是要 了解機會的不平衡,
03:48
and working to correct it.
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並努力去修正它。
03:50
Allyship is really seeing the person next to us.
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盟友關係是要真正看見 我們旁邊的那個人。
03:53
And the person missing, who should be standing next to us.
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以及應該要站在我們旁邊 卻不在場的那個人。
03:57
And first, just knowing what they're going through.
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首先,要先了解他們的遭遇。
04:00
And then, helping them succeed and thrive with us.
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接著,協助他們和我們 一起成功、茁壯。
04:05
When we work together to develop more diverse and inclusive teams,
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當我們一起努力來發展出 更有多樣性且更包容的團隊,
04:08
data shows we will be more innovative, more productive and more profitable.
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資料顯示,我們就會更有 創新力、生產力,且更能獲利。
04:13
So, who is an ally?
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所以,誰是盟友?所有人。
04:15
All of us.
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我們都能成為彼此的盟友。
04:16
We can all be allies for each other.
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04:17
As a white, cisgendered woman in the United States,
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我身為順性別的 白人女性,在美國,
04:20
there are many ways I'm very privileged.
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我在許多情況下都比較有特權。
04:22
And some ways I'm not.
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但也有些情況不是如此。
04:24
And I work hard every day
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我每天都很努力,為比我 更沒有特權的人扮演盟友。
04:25
to be an ally for people with less privilege than me.
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04:28
And I still need allies, too.
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而我也仍然需要盟友。
04:32
In the tech industry, like in many industries,
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在科技產業,和許多產業一樣,
04:35
there are many people who are underrepresented,
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有許多人是弱勢,
04:37
or face barriers and discrimination.
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或是要面對障礙及歧視。
04:40
Women, people who are nonbinary --
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女性、非二元性別者——
04:42
so people who don't necessarily identify as man or woman --
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就是性別認同不是 男性或女性的人——
04:45
racial and ethnic minorities,
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在種族或人種上是少數的人、 各種性別認同的人、
04:47
LGBTQIA, people with disabilities, veterans,
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有殘疾的人、退伍軍人、
04:50
anybody over age 35.
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任何年齡在 35 歲以上的人。
04:52
(Laughter)
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(笑聲)
04:57
We have a major bias toward youth in the tech industry.
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在科技產業,我們特別偏好年輕人。
05:00
And many others.
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還有許多其他人。
05:01
There is always someone with less privilege than you.
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總會有人的特權比你還少。
05:05
On this stage, in this room.
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在這講台上,在這會場中。
05:07
At your company, on your team, in your city or town.
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在你的公司裡,在你的團隊中, 在你的城市或鄉鎮內。
05:12
So, people are allies for different reasons.
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大家成為盟友的理由不同。
05:14
Find your reason.
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找到你自己的理由。
05:16
It could be for the business case,
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可能是為了工作上的案件,
05:18
because data shows diverse and inclusive teams
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因為資料顯示, 多樣化且包容的團隊
05:20
will be more productive, more profitable and more innovative.
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會比較有生產力, 比較能獲利,比較能創新。
05:24
It could be for fairness and social justice.
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也有可能是為了公平及社會正義。
05:27
Because we have a long history of oppression and inequity
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因為我們有很長的壓迫 和不平等的歷史,
05:31
that we need to work on together.
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我們得要一起處理這些問題。
05:35
Or it could be for your kids,
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也可能是為了你的孩子,
05:37
so your kids grow up with equal opportunities.
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這樣你的孩子在成長過程中 才會有平等的機會。
05:40
And they grow up creating equal opportunities for others.
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且他們在成長的過程中, 才會為他人創造平等的機會。
05:44
Find your reason.
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找到你自己的理由。 對我,三個理由都是。
05:46
For me, it's all three.
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05:47
Find your reason and step up to be there for someone who needs you.
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找到你自己的理由, 並為需要你的人站出來。
05:52
So, what can you do as an ally?
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所以,身為盟友,你能做什麼?
05:54
Start by doing no harm.
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可以從不要造成傷害開始。
05:56
It's our job as allies to know what microaggressions are and to not do them.
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身為盟友,我們的工作 是要知道微侵略是什麼,
且不要去做那些事。
06:01
It's our job as allies to listen, to learn,
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身為盟友,我們的工作 是要傾聽、學習、
06:05
to unlearn and to relearn,
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放掉習得的,然後重新再學習,
06:07
and to make mistakes and to keep learning.
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去犯錯,並持續學習。
06:12
Give me your full attention.
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把你們所有的注意力交給我。
06:15
Close your laptops,
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關上你們的筆電,
06:17
put down your cellphones and pay attention.
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放下你們的手機,集中注意力。
06:20
If somebody is new or the only person in the room like them,
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如果有人是新來的, 或是跟大家都不太一樣,
06:23
or they're just nervous,
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或是單純只是緊張,
06:24
this is going to make a huge difference in how they show up.
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這會為他們的形象 造成很大的改變。
06:28
Don't interrupt.
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不要打斷別人。
06:29
Underrepresented people are more likely to be interrupted,
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弱勢的人比較有可能會被打斷,
06:32
so just take a step back and listen.
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所以,退後一步,傾聽就好。
06:35
Echo and attribute.
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重覆他的話,歸功於他。
06:37
If I have a great idea,
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如果我有個很好的點子,
06:38
echo my idea and then attribute it to me, and we thrive together.
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重覆我的點子,然後把功勞 歸給我,我們一起茁壯。
06:44
Learn the language I use to describe my identity.
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了解我在描述我的身分時 會用的用語,
06:47
Know how to pronounce my name.
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知道我的名字如何發音。
06:49
Know my pronouns -- he, she, they.
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知道我的代名詞—— 他、她、他們。
06:52
Know the language I use to describe my disability, my ethnicity, my religion.
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知道我在描述我的殘疾、我的 人種、我的宗教時會用的用語。
06:58
This really matters to people, so if you don't know, just ask.
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這對別人來說意義非凡,
所以如果你不知道,就去問。
07:04
Listen and learn.
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傾聽並學習。
07:07
An executive told me recently that after doing allyship on his team,
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最近有一位主管告訴我, 他在他的團隊中採用了盟友關係,
07:12
the whole team started to normalize calling themselves out and each other out
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之後整個團隊開始習慣, 只要有人打斷,
不論是自己或彼此,都會說出來。
07:16
for interrupting.
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07:18
"I'm so sorry I'm interrupting you right now, carry on."
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「我很抱歉我打斷了 你的話,請繼續。」
07:22
"Hey, she's got a great idea, let's listen."
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「嘿,她的點子很好, 咱們好好聽一下。」
07:27
Number two, advocate for underrepresented people in small ways.
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第二,用微小的方式 來為弱勢的人發聲。
07:31
Intervene; you can change the power dynamics in the room.
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干預;你能夠改變 同一空間中的權力動態。
07:34
If you see somebody is the only person in the room like them
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如果你看到同一空間中 有一個人和別人都不一樣,
07:37
and they are being belittled, they are being interrupted,
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且他被輕視了,說話被打斷了,
07:40
do something, say something.
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做點什麼,說點什麼。
07:43
Invite underrepresented people to speak.
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邀請弱勢的人發言。
07:45
And say no to panels without underrepresented speakers.
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拒絕沒有弱勢發言者的小組。
07:51
Refer someone for a job
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為某個人轉介一份工作,
07:53
and encourage them to take that job and to take new opportunities.
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鼓勵他去接下這份 工作,把握新機會。
07:57
And this one's really important -- help normalize allyship.
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這點真的很重要—— 協助將盟友關係常態化。
08:00
If you're a person with privilege,
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如果你是有特權的人,
08:02
it's easier for you to advocate for allies.
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由你來為盟友發言是比較容易的。
08:05
So use that privilege to create change.
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所以,用特權來創造改變。
08:09
Three, change someone's life significantly.
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第三,顯著改變某個人的人生。
08:12
So, be there for somebody throughout their career.
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在某個人的整個職涯 過程中,持續協助他。
08:15
Mentor or sponsor them, give them opportunities as they grow.
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指導或是資助他, 在他成長時給予他機會。
08:19
Volunteer -- volunteer for a STEM program, serving underserved youth.
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自願——當 STEM 學程的志工, 服務弱勢的年輕人。
08:23
Transform your team to be more diverse and inclusive.
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將你的團隊轉變成 更有多樣性和包容力。
08:26
And make real commitments to creating change here.
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做出真正的承諾,去創造改變。
08:29
Hold yourself and your team accountable for creating change.
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要求你自己和你的團隊 扛起創造改變的責任。
08:34
And lastly,
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最後,
08:35
help advocate for change across your company.
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在你的公司內,協助提倡改變。
08:38
When companies teach their people to be allies,
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當公司教導職員成為盟友,
08:41
diversity and inclusion programs are stronger.
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多樣性和包容力就會更強大。
08:44
You and I can be allies for each other,
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你和我可以當彼此的盟友,
08:46
whether we're inside or outside of work.
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不論是工作上或工作外。
08:52
So, I realized recently
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所以,最近,我發現
08:56
that I still have lingering shame and fear
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我在職涯中覺得自己 十分孤獨、被排擠、
08:59
from that moment in my career when I felt utterly alone,
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沒人支持的時期所產生的羞恥感
和恐懼感都還揮之不去。
09:03
shut out and unsupported.
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09:06
There are millions of people out there, like me, right now, feeling that way.
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現在外頭還有數百萬人 和我有同樣的感覺。
09:10
And it doesn't take much for us to be there for each other.
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支持彼此並不需要我們付出很多。
09:13
And when we're there for each other, when we support one another,
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當我們能協助彼此時, 當我們能支持彼此時,
09:16
we thrive together.
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我們就能一起茁壯。
09:17
And when we thrive, we build better teams,
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當我們更茁壯,我們就能 建立更好的團隊、
09:20
better products and better companies.
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更好的產品,和更好的公司。
09:24
Allyship is powerful.
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盟友關係很強大。
09:27
Try it.
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試試看。
09:29
Thank you.
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謝謝。
09:31
(Applause)
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(掌聲)
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