The career advice you probably didn't get | Susan Colantuono

299,498 views ・ 2014-09-30

TED


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譯者: Aaron Shoo 審譯者: Adrienne Lin
00:12
Women represent
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女性佔了
00:14
50 percent of middle management
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50% 的中階主管和專業職缺,
00:17
and professional positions,
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00:20
but the percentages of women at the top of organizations
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但在組織頂端的女性比例,
00:23
represent not even a third of that number.
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根本不到 17%。
00:26
So some people hear that statistic and they ask,
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聽到這個統計的人會問,
00:29
why do we have so few women leaders?
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為什麼女性領導者那麼少?
00:33
But I look at that statistic
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但我看到這個數據,
00:35
and, if you, like me, believe
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或是你們如果知道,
00:38
that leadership manifests at every level,
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各個層級的領導人才概況,
00:41
you would see that there's a tremendous,
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你會發現一群為數眾多、
00:44
awesome resource of leaders
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傑出的女性領導者,
00:47
who are leading in middle management,
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位在中階管理的位置。
00:50
which raises a different question:
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所以你反而會問:
00:53
Why are there so many women
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為什麼那麼多女性
00:55
mired in the middle
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卡在中階主管?
00:57
and what has to happen
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她們若想再升遷,
00:59
to take them to the top?
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要付出什麼代價?
01:02
So some of you might be some of those women
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在座可能就有女性朋友
01:04
who are in middle management
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正面臨這樣的情況,
01:06
and seeking to move up in your organization.
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想辦法要往上爬。
01:10
Well, Tonya is a great example of one of these women.
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「童雅」就是這樣的一名女性。
01:14
I met her two years ago.
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我兩年前認識她時,
01:15
She was a vice president in a Fortune 50 company,
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她是全球 50 大企業的副總。
01:19
and she said to me with a sense of deep frustration,
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那時她充滿挫折地跟我說:
01:23
"I've worked really hard to improve my confidence
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「我真的很努力想要增進自信、
01:26
and my assertiveness and develop a great brand,
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決斷力和個人風格。
01:30
I get terrific performance evals from my boss,
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老闆對我的評價也很高,
01:33
my 360s in the organization let me know
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『 360 度考績』也顯示
01:37
that my teams love working for me,
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我的團隊很喜歡與我共事。
01:40
I've taken every management course that I can here,
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我去進修所有的管理課程,
01:44
I am working with a terrific mentor,
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我還有一個很棒的企業導師,
01:46
and yet I've been passed over
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但我已經和兩次升遷的機會
01:49
twice for advancement opportunities,
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擦身而過。
01:52
even when my manager knows
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儘管我的主管知道
01:54
that I'm committed to moving up
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我很想往上升,
01:56
and even interested in an international assignment.
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而且有意接下海外任務,
02:01
I don't understand why
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我真的搞不懂為什麼
02:03
I'm being passed over."
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最後升的人都不是我?」
02:05
So what Tonya doesn't realize
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童雅不知道的是,
02:07
is that there's a missing 33 percent
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對女性有所謂的
02:10
of the career success equation for women,
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「消失的 33% 」職場方程式。
02:13
and it's understanding what this missing 33 percent is
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去了解這「消失的 33%」的原因,
02:17
that's required to close the gender gap at the top.
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才會消除組織高層的性別差異。
02:22
In order to move up in organizations,
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若想要在組織內升遷,
02:25
you have to be known for your leadership skills,
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就必須展現你的領導才能,
02:28
and this would apply to any of you,
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無論男女都是這樣的。
02:29
women or men.
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02:32
It means that you have to be recognized
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也就是你必須被認可,
02:35
for using the greatness in you
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有能力運用你的優勢,
02:37
to achieve and sustain extraordinary outcomes
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再讓別人發揮長處,
02:41
by engaging the greatness in others.
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創造或維持非凡的成果。
02:44
Put in other language,
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換句話說,
02:46
it means you have to use your skills
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你要運用你的技巧、天賦、能力,
02:48
and talents and abilities
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02:50
to help the organization achieve
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去幫助組織達成
02:53
its strategic financial goals
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策略性的財務目標,
02:56
and do that by working effectively with others
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藉由有效率的團隊合作,
02:59
inside of the organization and outside.
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無論是組織的內部或外部皆同。
03:03
And although all three of these elements
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雖然這三項關於領導的要素
03:06
of leadership are important,
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都很重要,
03:08
when it comes to moving up in organizations,
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當說到組織內的升遷時,
03:10
they aren't equally important.
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之間的重要性就不同了。
03:12
So pay attention to the green box
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所以接下來請大家
03:15
as I move forward.
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注意綠色的部分。
03:19
In seeking and identifying
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在尋找、挑選有潛力的員工時,
03:22
employees with high potential,
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03:24
the potential to go to the top of organizations,
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可以爬到頂端的那種潛力,
03:29
the skills and competencies
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和綠色框框相關的技巧和能力,
03:32
that relate to that green box
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03:34
are rated twice as heavily
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會比另外兩項領導特質
03:36
as those in the other two elements of leadership.
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受到兩倍的重視。
03:40
These skills and competencies
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這些技巧和能力
03:42
can be summarized as business,
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可以被歸納為
商業、策略性、金融的敏銳度。
03:45
strategic, and financial acumen.
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03:48
In other words, this skill set has to do
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換句話說,這套技能和
03:51
with understanding where the organization is going,
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了解組織的前景、
03:55
what its strategy is,
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組織的策略、
03:57
what financial targets it has in place,
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組織的財務目標,
04:00
and understanding your role
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還有了解自己在組織進步
04:01
in moving the organization forward.
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過程中的定位有關係。
04:04
This is that missing 33 percent
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這就是消失的 33% ,
04:08
of the career success equation for women,
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中高階女性比例的落差。
04:11
not because it's missing in our capabilities
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不是因為我們的能力或意願不足,
04:13
or abilities,
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04:15
but because it's missing in the advice
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而是職場建議裡根本沒這一條。
04:17
that we're given.
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04:19
Here's what I mean by that.
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舉個例子給你們聽。
04:21
Five years ago, I was asked to moderate
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5 年前,我被邀去主持一場
04:23
a panel of executives,
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行政主管的會議。
04:25
and the topic for the evening was
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那晚的主題是:
04:27
"What do you look for in high-potential employees?"
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「如何挑選有潛力的員工?」
04:30
So think about the three elements of leadership
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回想一下剛剛講過的,
04:33
as I summarize for you what they told me.
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總結出的 3 個領導特質;
04:36
They said, "We look for people
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他們說:「我們想找的人,
04:38
who are smart and hard working and committed
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是聰明、認真、投入、
04:42
and trustworthy and resilient."
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值得信任而且抗壓性高。」
04:46
So which element of leadership does that relate to?
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所以這是哪一項特質?
04:50
Personal greatness.
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個人才能。
04:52
They said, "We look for employees
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他們又說:「我們要的員工
04:55
who are great with our customers,
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要跟客戶處得好、
04:57
who empower their teams,
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對公司團隊有幫助、
04:59
who negotiate effectively,
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能有效協調、
05:01
who are able to manage conflict well,
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可以順利解決紛爭,
05:04
and are overall great communicators."
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整體來說要善於溝通。」
05:07
Which element of leadership does that equate to?
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這又是哪一項特質呢?
05:10
Engaging the greatness in others.
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和別人的長處互相配合。
05:13
And then they pretty much stopped.
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他們就講到這,
05:15
So I asked,
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所以我接著問:
05:17
"Well, what about people
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「嗯...那你們覺得那些
05:19
who understand your business,
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了解企業的發展走向,
05:21
where it's going,
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05:22
and their role in taking it there?
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然後知道自己能貢獻什麼的人呢?
05:25
And what about people who are able
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或著是那些能夠
05:26
to scan the external environment,
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觀察外在環境,
05:29
identify risks and opportunities,
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找出風險和機會後
05:32
make strategy or make strategic recommendations?
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擬定策略或提供建言的人呢?
05:36
And what about people who are able
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又或者是那些可以
05:38
to look at the financials of your business,
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看著公司的財務報表,
05:41
understand the story that the financials tell,
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了解財報透露出的訊息,
05:45
and either take appropriate action
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然後直接做出適當的處置,
05:47
or make appropriate recommendations?"
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或是提出適當的建議?」
05:50
And to a man, they said,
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如果應徵者是男性,大家都說:
05:52
"That's a given."
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「這是基本要求啊!」
05:54
So I turned to the audience
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所以我問當時台下的
05:55
of 150 women and I asked,
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150 名女性與會者:
05:58
"How many of you have ever been told
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「在座有多少人聽到過,
06:01
that the door-opener for career advancement
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要升遷的墊腳石就是
06:04
is your business, strategic and financial acumen,
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商業、策略性、金融的敏銳度。
06:08
and that all the other important stuff
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然後其他的那些能力,
06:11
is what differentiates you in the talent pool?"
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都只是加分用的?」
06:14
Three women raised their hand,
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只有 3 個人舉手。
06:17
and I've asked this question of women
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然後我這 5 年間,
06:20
all around the globe in the five years since,
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問過全球各地的女性,
06:22
and the percentage is never much different.
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知道的人少得可憐。
06:27
So this is obvious, right?
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大家都不知道?
06:29
But how can it be?
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但怎麼會這樣呢?
06:31
Well, there are primarily three reasons
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主要有 3 個原因,
06:33
that there's this missing 33 percent
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想成功的女性不知道
06:35
in the career success advice given to women?
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有所謂的「消失的 33%」。
06:39
When organizations direct women
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當組織要提供女性指導時,
06:41
toward resources
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06:43
that focus on the conventional advice
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聽到的都是一些古板的建議,
06:45
that we've been hearing for over 40 years,
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講超過 40 年的那種。
06:47
there's a notable absence of advice that relates
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非常明顯地很少提到
06:51
to business, strategic and financial acumen.
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商業、策略性、金融的敏銳度。
06:54
Much of the advice is emphasizing
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大多數的建議都強調
06:57
personal actions that we need to take,
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個人特質的加強改進,
06:59
like become more assertive, become more confident,
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比方說要更果斷、更有自信,
07:02
develop your personal brand,
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要發展出個人特色,
07:04
things that Tonya's been working on,
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就是童雅之前想努力的部分。
07:06
and advice about working with other people,
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或是教你怎麼和別人共事,
07:09
things like learn to self-promote,
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比方說要會推銷自己、
07:12
get a mentor, enhance your network,
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去找人指導、加強人際網路。
07:14
and virtually nothing said
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很明顯沒人說過
07:16
about the importance of business, strategic
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商業、策略性、金融的敏銳度
07:19
and financial acumen.
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有多重要。
07:21
This doesn't mean that this advice is unimportant.
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不代表上述的努力不重要。
07:25
What it means is that this is advice
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因為上述的建議
07:28
that's absolutely essential for breaking through
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讓我們能夠從
07:31
from career start to middle management,
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菜鳥晉身到中階主管。
07:35
but it's not the advice
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但這些不足以
07:37
that gets women to break through
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讓女性往上突破,
07:39
from the middle, where we're 50 percent,
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從 50% 的女性所在的中階,
07:41
to senior and executive positions.
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升到高階或行政的位置。
07:44
And this is why conventional advice to women
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這就是為什麼這些古板的建議,
07:47
in 40 years hasn't closed the gender gap at the top
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被講了 40 年但性別差異還是在,
07:51
and won't close it.
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一點也沒變。
07:54
Now, the second reason
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第 2 個原因,
07:56
relates to Tonya's comments
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是關於童雅提到的,
07:57
about having had excellent performance evals,
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主管很高的評價
08:02
great feedback from her teams,
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和團隊給的好評,
08:05
and having taken every management training program
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還有她努力去上的所有進修課。
08:07
she can lay her hands on.
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08:09
So you would think that she's getting
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你可能會覺得
她獲得公司那邊的
08:12
messages from her organization
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08:15
through the talent development systems
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人才發展系統
08:17
and performance management systems
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和績效管理系統建議,
08:19
that let her know how important it is
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讓她知道發展
08:21
to develop business, strategic and financial acumen,
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商業、策略性、金融的敏銳度有多重要。
08:25
but here again, that green square is quite small.
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但是你看,綠色的框框還是很小。
08:29
On average,
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平均來說,
08:31
talent and performance management systems
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人才和績效管理系統
08:33
in the organizations that I've worked with
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在我共事過的組織裡面,
08:36
focus three to one
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以三比一的程度
08:38
on the other two elements of leadership
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強調另外的兩項領導特質,
08:41
compared to the importance of business,
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而較不著重在
商業、策略性、金融敏銳度的重要性。
08:43
strategic and financial acumen,
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08:46
which is why typical talent and performance systems
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也就是為什麼之前的 人才和績效管理系統
08:50
haven't closed and won't close
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不曾也不會縮小
08:52
the gender gap at the top.
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高階人才的性別差異。
08:55
Now, Tonya also talked about working with a mentor,
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童雅也提到了「企業導師」,
08:59
and this is really important to talk about,
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講到這個很重要。
09:02
because if organizations,
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因為如果公司的
09:03
talent and performance systems
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人才和績效管理系統,
09:05
aren't giving people in general
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不能普遍提供
09:07
information about the importance of
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商業、策略性、金融的敏銳度
09:10
business, strategic and financial acumen,
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有多重要的資訊,
09:12
how are men getting to the top?
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男性是怎麼升上去的?
09:14
Well, there are primarily two ways.
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主要有兩個方式:
09:17
One is because of the positions
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一個是他們被訓練
09:19
they're guided into,
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要接下的位置。
09:21
and the other is because of informal mentoring
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另一個是私底下的指導
09:24
and sponsorship.
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和支持。
09:25
So what's women's experience
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所以女性的指導經驗
09:27
as it relates to mentoring?
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又是怎麼樣呢?
09:29
Well, this comment from an executive
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最近和我共事的
09:32
that I worked with recently
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一個行政主管
09:34
illustrates that experience.
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和我分享了他的經驗。
09:36
He was very proud of the fact that last year,
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他很驕傲他去年,
09:39
he had two protégés: a man and a woman.
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收了一男一女兩個學生。
09:43
And he said, "I helped the woman build confidence,
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他說:「我幫女的建立自信心,
09:46
I helped the man learn the business,
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幫男的學做事。
09:49
and I didn't realize that I was treating them
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我沒有意識到
我教的是不同的東西。」
09:51
any differently."
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09:53
And he was sincere about that.
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他說的是實話。
09:55
So what this illustrates is that
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所以這個意思就是,
09:57
as managers, whether we're women or men,
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身為主管,無論男女,
10:00
we have mindsets about women and men,
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我們有既定的性別印象,
10:02
about careers in leadership,
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關於職場領導能力。
10:04
and these unexamined mindsets
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這些沒來由的印象,
10:07
won't close the gender gap at the top.
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無益於減少高階的性別差異。
10:10
So how do we take this idea
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所以我們怎麼看待
10:12
of the missing 33 percent
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「消失的 33% 」,
10:14
and turn it into action?
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並且付諸行動?
10:16
Well, for women, the answer is obvious:
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對女人來說,答案很明顯,
10:20
we have to begin to focus more
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我們要開始更加重視
10:22
on developing and demonstrating
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發揮和展現已有的技能,
10:24
the skills we have
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10:26
that show that we're people who understand
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顯示我們了解自己的工作、
10:28
our businesses, where they're headed,
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企業的走向、
10:30
and our role in taking it there.
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和自己的定位。
10:33
That's what enables that breakthrough
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這樣才會讓我們
10:35
from middle management
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從中階主管
10:37
to leadership at the top.
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突破到高階領導。
10:40
But you don't have to be a middle manager to do this.
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但不只是中階主管要這樣。
10:43
One young scientist that works in a biotech firm
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一名在生技公司的年輕科學家,
10:46
used her insight about the missing 33 percent
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因為知道「消失的 33% 」的原因,
10:51
to weave financial impact data
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在將受財務影響的資料
10:54
into a project update she did
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納入她的研究計畫之後,
10:56
and got tremendous positive feedback
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得到主管們普遍的正面回饋。
10:58
from the managers in the room.
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11:01
So we don't want to put 100 percent
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所以我們不必把 100%
11:03
of the responsibility on women's shoulders,
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的責任都交給女人。
11:07
nor would it be wise to do so, and here's why:
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這樣也不是明智之舉,
理由如下:
11:11
In order for companies to achieve
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若公司想要達到
11:13
their strategic financial goals,
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策略性的財務目標,
11:15
executives understand that they have to have
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行政主管也知道必須
11:17
everyone pulling in the same direction.
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要讓大家有一致的目標。
11:20
In other words, the term we use in business is,
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也就是說,用商業的術語講,
11:23
we have to have strategic alignment.
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必須要有「戰略一致性」。
11:25
And executives know this very well,
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雖然嘴巴上這樣說,
11:28
and yet only 37 percent,
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根據最新的經濟諮商局報告,
11:31
according to a recent Conference Board report,
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只有 37% 的主管
11:33
believe that they have that
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相信他們有
11:35
strategic alignment in place.
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「戰略一致性」。
11:38
So for 63 percent of organizations,
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所以對剩下 63% 的主管,
11:41
achieving their strategic financial goals
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能不能達成策略性財務目標,
11:44
is questionable.
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還是個問題。
11:45
And if you think about what I've just shared,
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回想一下我剛說的,
11:49
that you have situations where at least 50 percent
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如果有 50% 的中階主管
11:52
of your middle managers
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11:53
haven't received clear messaging
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不知道這些訊息,
11:56
that they have to become focused on the business,
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不知道要專注在公司的業務、
12:00
where it's headed, and their role in taking it there,
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未來發展和自我定位,
12:02
it's not surprising that that percentage
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難怪行政主管對於一致性的信心
12:04
of executives who are confident about alignment
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會這麼低。
12:07
is so low,
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12:08
which is why there are other people
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這也是為什麼
12:11
who have a role to play in this.
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他們會需要別人幫忙。
12:14
It's important for directors on boards
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對董事會來說,
12:17
to expect from their executives
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會期待每年看到
12:20
proportional pools of women when they sit down
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一定比例的女性主管
坐在會議桌上開會。
12:23
once a year for their succession discussions.
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2588
12:25
Why? Because if they aren't seeing that,
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為什麼呢?因為若不這樣,
12:28
it could be a red flag
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這可能是一個警訊,
12:30
that their organization isn't as aligned
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代表公司的一致性
12:33
as it could potentially be.
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表現不如預期。
12:36
It's important for CEOs
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對總裁來說,
12:37
to also expect these proportional pools,
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2824
性別比也很重要,
12:40
and if they hear comments like,
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1507
如果聽到類似:
12:41
"Well, she doesn't have enough business experience,"
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「她的經驗可能還不夠。」
12:44
ask the question,
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就要問:
12:46
"What are we going to do about that?"
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「那我們怎麼解決?」
12:48
It's important for H.R. executives
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2149
對人資主管來說,
12:50
to make sure that the missing 33 percent
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確定「消失的 33% 」被適當強調
12:52
is appropriately emphasized,
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2161
也很重要。
12:55
and it's important for women and men
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2103
另一點很重要的是,
12:57
who are in management positions
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任職管理階層的男性女性,
12:59
to examine the mindsets we hold
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2143
時時檢驗那些關於性別、
13:01
about women and men, about careers and success,
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職業和成就的既定印象,
13:03
to make sure we are creating a level playing field
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確保為所有人創造公平的環境。
13:06
for everybody.
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13:08
So let me close with the latest chapter
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1923
最後讓我以童雅的近況作結。
13:10
in Tonya's story.
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童雅兩周前寄 e-mail 給我。
13:12
Tonya emailed me two months ago,
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1844
13:13
and she said that she had been interviewed for a new position,
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2914
她當時正在面試新的職位。
13:16
and during the interview, they probed
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1811
在面試當下,
13:18
about her business acumen
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1529
他們考驗了她的商業敏銳度
13:20
and her strategic insights into the industry,
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3229
還有對產業的策略認知,
13:23
and she said that she was so happy to report
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她很高興地向我報告,
13:25
that now she has a new position
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1958
她現在的新職務
13:27
reporting directly to the chief information officer
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3093
以後都直接向首席資訊長報告。
13:30
at her company.
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13:33
So for some of you, the missing 33 percent
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2576
所以對某些人來說,「消失的 33% 」
13:35
is an idea for you to put into action,
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2981
是一個可以付諸行動的概念,
13:38
and I hope that for all of you,
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也希望所有人
13:40
you will see it as an idea worth spreading
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3152
覺得這是個值得傳播的概念。
13:44
in order to help organizations be more effective,
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能讓組織更有效率,
13:46
to help women create careers that soar,
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2576
幫助職業女性合理升遷,
13:49
and to help close the gender gap at the top.
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3604
並且拉近組織高層的性別差異。
13:52
Thank you.
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謝謝!
13:54
(Applause)
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1933
(掌聲)
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