Can you outsmart a troll (by thinking like one)? - Claire Wardle

Translator: Reviewer: Daban Q. Jaff

Your town is holding a mayoral election and the stakes have never been higher:

the outcome will decide the fate of a local movement

to rely on 100% renewable energy.

One mayoral nominee, Joanna B. Greene, is a champion of this movement,

while the other, Stannis Quo, staunchly opposes it.

He’s announced he’ll use whatever tactics are necessary to win the election.

As the municipal cybersecurity expert, you’re on high alert.

Election day is near and you suspect that Quo

will begin pushing false information to swing the election in his favor.

Your job is to inoculate the townspeople against false information

before the election.

One of the most effective ways to tackle disinformation

is to encourage people to think about the strategies

used by those who create and spread it.

This might seem counter-intuitive— and potentially dangerous—

but as long as you don’t create a “how-to manual,”

active inoculation is an effective option.

A study conducted in 2019 used an online game to train people

to think like a disinformation producer.

When the participants were next shown the disinformation,

their perception of its reliability dropped significantly.

But before you can teach your own townspeople,

you need to figure it out for yourself.

What strategies would you employ if you were Stannis Quo?

In order to launch a successful disinformation campaign,

you must use evocative, and convincing content that will spread quickly

and create confusion.

It’ll also help to take advantage of confirmation bias.

People are intuitively more inclined to believe information

that supports a worldview they already have.

Many young voters in your town are in favor

of transitioning to renewable energy and sympathize with Greene.

Rather than trying to change their minds,

Quo will likely focus on suppressing the youth vote.

If you were him, how would you start?

You might create fake user accounts to spread disinformation

on popular social media platforms.

You could even make one that impersonates a trusted figure.

From these accounts, you can deliver highly shareable, engaging visual content,

like memes relating to the imminent election.

That’s how you would like to go about spreading disinformation,

but what kind of disinformation would be effective

in manipulating young Greene supporters?

First, you could direct people to vote via text, a webpage, or an app,

none of which are viable voting platforms in your town.

The claim isn’t too far-fetched.

An encrypted digital platform could actually seem safer to young people

than the traditional ballot system.

Perhaps you could also tell them that the voting day

is one day after it actually is.

You could then pair this approach with a more emotion-driven one.

How about vilifying Greene and appealing to the young voters’ values?

You want to share information that taps into people’s sense of civic duty

and makes them feel that the election depends on their sharing it

as widely as possible.

Your fake accounts could circulate false accusations that Greene takes money

from local, somehow corrupt renewable energy facilities;

treats her staff poorly; or abuses stray kittens for fun.

These inflammatory claims could lead people to question

Greene’s integrity as a leader and even initiate further conspiracy theories.

After you’ve introduced these disinformation campaigns,

your fake users should keep repeating them so they stick in people’s minds.

Finally, media coverage would further spread your claims

and give them perceived legitimacy.

You could message a few local journalists

asking whether these rumors are true and express your concerns.

By the time an article comes out debunking the rumors,

people’s experiences of the truth will have become so warped

that convincing them otherwise will be difficult.

A disinformation campaign like this would pit citizens against one another

and exploit their values and fears.

You can't personally protect each individual from disinformation,

but you can equip them with the insights you have—

and encourage them to pass these tools further along.

After all, community organizing is what elections often call for.