We should aim for perfection -- and stop fearing failure | Jon Bowers

174,843 views ・ 2017-11-30

TED


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譯者: Lilian Chiu 審譯者: NAN-KUN WU
00:12
Have you ever heard of typosquatting?
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你們有沒有聽過「註冊近似域名」?
00:15
Well, typosquatting is where companies like Google
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註冊近似域名就是當 像 Google 這樣的公司
00:18
post advertisements on websites that are commonly miskeyed,
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在常常被打錯網址的網站上打廣告,
00:21
and then they sit back and rake in millions
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然後等你打錯字而大筆進帳,
00:23
banking on the fact that you're visiting something like gmale.com
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當你去到 gmale.com 或 mikerowesoft.com 之類的網址時,
00:27
or mikerowesoft.com.
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他們就可以坐收百萬。
00:28
(Laughter)
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(笑聲)
00:29
It just seems kind of silly, doesn't it?
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似乎有點蠢,是嗎?
00:33
How about this?
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那這樣如何?
00:35
On February 28, an engineer at Amazon
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在 2 月 28 日亞馬遜的一位工程師
00:37
made a similar, seemingly small key error.
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犯了個類似的錯誤, 似乎很小的輸入錯誤。
00:40
Only I say seemingly small
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但我說「似乎很小」,
00:41
because this one little typo on Amazon's supercode
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因為亞馬遜超級代碼的這個小小錯字
00:44
produced a massive internet slowdown
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導致整個網路慢下來,
00:46
that cost the company over 160 million dollars
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在四小時內就造成公司損失
00:49
in the span of just four hours.
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1 億 6 千萬元。
00:52
But this is actually really scary.
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這其實挺嚇人的。
00:55
You see, recently, an employee at the New England Compound,
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最近藥品製造商 「新英格蘭複方藥物中心」的
00:57
which is a pharmaceutical manufacturer,
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一位員工
00:59
didn't clean a lab properly
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未能妥善清理一間實驗室,
01:01
and now 76 people have died
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結果造成 76 人死亡,
01:04
and 700 more have contracted meningitis.
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超過 700 人染上腦膜炎。
01:06
I mean, these examples are crazy, right?
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我的意思是, 這些例子很瘋狂,對嗎?
01:09
When did we come to live in a world where these types of typos,
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曾幾何時我們居住的世界變成 可接受這類打字錯誤、常見錯誤,
01:12
common errors, this do-your-best attitude or just good enough was acceptable?
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這種「盡力而為」 或是夠好就好的態度了?
01:17
At some point, we've stopped valuing perfection,
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始自某個時間點 我們已不再重視完美,
01:20
and now, these are the type of results that we get.
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現在,我們就得到了這種結果。
01:24
You see, I think that we should all seek perfection,
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我認為,我們都應該尋求完美,
01:27
all the time,
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隨時都要。
01:29
and I think we need to get to it quick.
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且我認為我們需要盡快來做。
01:31
You see, I run a training facility
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我經營一間訓練機構,
01:33
where I'm responsible for the education of professional delivery drivers,
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我負責教育專業的送貨司機,
01:37
and in my line of work,
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在我這一行,
01:38
we have a unique understanding of the cost of failure,
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我們對於失敗、只做到 99% 完美的成本
01:41
the cost of just 99 percent,
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有著獨一無二的理解,
01:43
because in the world of professional driving,
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因為在職業駕駛的世界中,
01:46
just 99 percent of the job means somebody dies.
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只做到 99% 完美, 就表示有人會死。
01:49
Look, a hundred people die every day
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每天都有一百個人因為
01:52
due to vehicular crashes.
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車禍而死。
01:54
Think about that for a second.
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花點時間想想這一點。
01:55
That's like the equivalent of four commercial airliners
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那就等同於四間商業航空公司
01:58
crashing every week,
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每週都墜機,
01:59
yet we still can't convince ourselves to pay perfect attention behind the wheel.
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但我們仍然無法說服自己, 開車時要把注意力集中做到完美。
02:03
So I teach my drivers to value perfection.
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所以我教我的司機要重視完美。
02:06
It's why I have them memorize
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因此我要求他們要記住
02:08
our 131-word defensive driving program
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我們的 131 字防禦式駕駛方案,
02:11
perfectly,
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要完美記住,
02:12
and then I have them rewrite it.
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然後我會要他們默寫。
02:14
One wrong word, one misspelled word, one missing comma, it's a failed test.
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寫錯一個字,拼錯一個字, 少一個逗點,就不能通過測驗。
02:18
It's why I do uniform inspections daily.
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因此我每天都要做制服檢查。
02:21
Undershirts are white or brown only,
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內衣只能是白色或褐色,
02:23
shoes are black or brown polished leather
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鞋子是白色或褐色發亮的皮鞋,
02:25
and frankly, don't come to my class wrinkled and expect me to let you stay.
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坦白說,如果穿皺衣服來我的課, 別期望我會讓你留下。
02:28
It's why I insist that my drivers are on time.
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因此我堅持我的司機都要準時。
02:31
Don't be late, not to class, not to break, not to lunch.
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不要遲到,上課、休息、 吃午餐都不要遲到。
02:34
When you're supposed to be somewhere, be there.
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如果你該去哪,就要準時到那裡。
02:37
You see, I do this so that my students understand
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我這樣做,所以我的學生才能了解
02:40
that when I'm training them to drive a car and I say,
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當我在訓練他們開車時,當我說:
02:43
"Clear every intersection,"
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「確認每個十字路口都是淨空的」,
02:45
they understand that I mean every traffic signal, every cross street,
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他們就了解我的意思是指 每個交通號誌、每個交叉路口、
02:49
every side street, every parking lot, every dirt road, every crosswalk,
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每條街道、每個停車場、 每條泥土路、每條斑馬線、
02:53
every intersection without fail.
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每一個十字路口,完全沒忽略。
02:56
Now, new students will often ask me
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新學生通常會問我,
02:59
why my class is so difficult, strict, or uniform,
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為什麼我的課這麼困難、 嚴格,或一致不變?
03:03
and the answer is simple.
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答案很簡單。
03:04
You see, perfectionism is an attitude developed in the small things
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完美是一種態度, 從小事物發展出來,
03:08
and then applied to the larger job.
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然後應用到更大的工作上。
03:10
So basically, if you can't get the little things right,
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基本上,如果你連小事都無法做對,
03:12
you're going to fail when it counts,
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到重要的時候你就會失敗,
你開車的時候就是重要的時候。
03:14
and when you're driving a car, it counts.
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03:16
A car traveling at 55 miles an hour
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車以 55 英哩的時速行進,
03:18
covers the length of an American football field
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若要橫越美式足球場的長度,
03:20
in just under four and a half seconds,
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只需要不到 4.5 秒鐘,
03:23
but just so happens to be the same amount of time
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這個時間,剛好也就是平圴一個人
03:25
it takes the average person to check a text message.
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檢查手機訊息所需要花的時間。
03:27
So I don't allow my drivers to lose focus,
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所以我不允許我的司機失去專注,
03:30
and I don't accept anything less than perfection out of them.
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對他們,我不能接受 比完美更低的標準。
03:33
And you know what?
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你們知道嗎?
03:34
I'm tired of everybody else accepting 99 percent as good enough.
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我厭倦了其他人都認為 99% 就夠好的態度。
03:37
I mean, being less than perfect has real consequences, doesn't it?
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若沒有做到完美, 是會有後果的,對嗎?
03:41
Think about it.
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想想這點。
03:42
If the makers of our credit cards were only 99.9 percent effective,
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如果我們信用卡的製造商 只有 99.9% 的有效度,
03:47
there would be over a million cards in circulation today
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那現今就會有超過 百萬張在流通的信用卡
03:50
that had the wrong information on the magnetic strip on the back.
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背後的磁條是有錯誤資訊的。
03:53
Or, if the Webster's Dictionary was only 99.9 percent accurate,
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或者,如果韋氏字典 只有 99.9% 精確,
03:57
it would have 470 misspelled words in it.
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裡面就會有 470 個字是拼錯的。
04:01
How about this?
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這樣如何?
04:02
If our doctors were only 99.9 percent correct,
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如果我們的醫生只有 99.9% 正確,
04:05
then every year, 4,453,000 prescriptions would be written incorrectly,
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每年,就有 4,453,000 個 處方是開錯的,
04:11
and probably even scarier,
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可能還更恐怖的是,
04:12
11 newborns would be given to the wrong parents every day
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每天就會有 11 位 美國新生兒被給錯父母。
04:15
in the United States.
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04:17
(Laughter)
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(笑聲)
04:19
And those are just the odds, thank you.
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就會有那些可能,謝謝你。
04:21
(Laughter)
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(笑聲)
04:22
The reality is that the US government crashed a 1.4-billion-dollar aircraft
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現實是,美國政府摔掉了 一架 14 億元的飛機,
04:27
because the maintenance crew only did 99 percent of their job.
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因為維修小組成員 只做了 99% 的工作。
04:31
Someone forgot to check a sensor.
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有人忘了檢查一個感測器。
04:33
The reality is that 16 people are now dead,
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現實是,現今有 16 個人死亡,
04:36
180 have now been injured,
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180 個人受傷,
04:38
and 34 million cars are being recalled
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3400 萬台車被召回,
04:41
because the producers of a car airbag produced and distributed a product
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原因就是一家汽車安全氣囊製造商 生產和經銷了一個產品,
04:45
that they thought was, you know, good enough.
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他們認為這個產品「夠好了」。
04:49
The reality is that medical errors
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現實是,醫療疏失
04:50
are now the third leading cause of death in America.
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現在在美國是第三大死因。
04:53
250,000 people die each year
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每年有 250,000 起死亡,
04:55
because somebody who probably thought they were doing their job good enough
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是因為可能有人認為 自己的工作做得夠好,
04:59
messed up.
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結果卻搞砸了。
05:01
And you don't believe me?
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你們不相信我嗎?
05:02
Well, I can certainly understand why.
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我很清楚為什麼。
05:04
You see, it's hard for us to believe anything these days
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如今,連新聞權威說的話
05:07
when less than 50 percent of what news pundits say
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都不到 50% 是有根據的,
05:09
is actually grounded in fact.
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我們實在很難去相信任何事。
05:10
(Laughter)
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(笑聲)
05:12
So it comes down to this:
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所以,可歸結成這樣:
05:14
trying our best is not good enough.
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盡力而為是不夠好的。
05:18
So how do we change?
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所以,我們要如何改變?
05:21
We seek perfection
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我們要尋求完美,
05:23
and settle for nothing less.
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不可有任何退讓。
05:25
Now, I know. I need to give you a minute on that,
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我知道,我得給你們一分鐘想想,
05:27
because I know what you've been told.
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因為我知道別人怎麼告訴你們的。
05:29
It probably goes something like, perfection is impossible for humans,
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可能是像這樣的: 人類不可能達到完美,
05:33
so therefore, seeking perfection will not only ruin your self-esteem
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因此,尋求完美不僅 會毀了你的自尊心,
05:36
but it will render you a failure.
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還會造成你失敗。
05:38
But there's the irony.
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但,有一點很諷刺。
05:40
See, today we're all so afraid of that word failure,
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現今我們也很害怕「失敗」這個詞,
05:42
but the truth is, we need to fail.
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但真相是我們需要失敗。
05:44
Failure is a natural stepping stone towards perfection,
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通往完美的天然墊腳石就是失敗,
05:48
but at some point, because we became so afraid of that idea of failure
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但在某個時點,因為我們變得 非常害怕會失敗的這念頭,
05:52
and so afraid of that idea of perfection,
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非常害怕完美的這念頭,
05:55
we dismissed it because of what might happen to our egos when we fall short.
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因為「做不到」對於我們的自我 產生的影響,讓我們拋棄了這念頭。
05:59
I mean, do you really think that failure's going to ruin you?
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你真的認為失敗就會毀了你嗎?
06:02
Or is that just the easy answer that gets us slow websites,
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還是這只是個簡單的答案,
造成我們有龜速網站、
06:05
scary healthcare and dangerous roads?
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駭人的健康照顧,及危險的道路?
06:07
I mean, are you ready to make perfection the bad guy in all this?
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你準備好要讓完美來 在這一切當中扮演黑臉了嗎?
06:12
Look, failure and imperfection are basically the same thing.
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失敗和不完美,基本上是一樣的。
06:15
We all know that imperfection exists all around us.
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我們都知道,我們身邊 到處都有不完美。
06:17
Nothing and nobody is perfect.
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沒有任何人事物是完美的。
06:20
But at some point, because it was too difficult or too painful,
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但在某個時點, 因為太艱困或太痛苦,
06:23
we decided to dismiss our natural ability to deal with failure
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我們決定拋棄我們 處理失敗的天生能力,
06:26
and replace it with a lower acceptance level.
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把它換成比較低的可接受水準。
06:29
And now we're all forced to sit back
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現在我們都被迫不採取行動,
06:30
and just accept this new norm or good-enough attitude
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只要接受新標準或是 「夠好」的態度,
06:34
and the results that come with it.
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以及其所伴隨的結果。
06:39
So even with all that said,
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所以,即使說了這些,
06:42
people will still tell me, you know,
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人們仍然會告訴我,
06:45
"Didn't the medical staff, the maintenance crew, the engineer,
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「難道醫療人員、 維修小組成員、工程師
06:48
didn't they try their best, and isn't that good enough?"
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沒有盡他們全力嗎? 那樣還不夠好嗎?
06:50
Well, truthfully, not for me and especially not in these examples.
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老實說,對我而言,不夠好, 特別是在這些例子中。
06:54
Yeah, but, you know, trying to be perfect is so stressful, right?
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但,試著達到完美的壓力好大,對吧?
06:58
And, you know, Oprah talked about it, universities study it,
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歐普拉談過它,大學研究它,
07:01
I bet your high school counselor even warned you about it.
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我打賭你的高中導師 警告過你要小心它。
壓力對我們不好,對吧?
07:04
Stress is bad for us, isn't it?
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07:05
Well, maybe,
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也許吧,
07:07
but to say that seeking perfection is too stressful
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但,說尋求完美會太有壓力,
07:09
is like saying that exercise is too exhausting.
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就像是說運動太累人。
07:12
In both cases, if you want the results, you've got to endure the pain.
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在這兩種情況都一樣, 想要有結果,就得承擔痛苦。
07:16
So truthfully, saying that seeking perfection is too stressful
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老實說,說尋求完美會太有壓力,
07:19
is just an excuse to be lazy.
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只是懶人的理由。
07:21
But here's the really scary part.
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但,真正可怕的部份是這個。
07:23
Today, doctors, therapists
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現今,醫生、治療師
07:26
and the nearly 10-billion- dollar-a-year self-help industry
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以及一年近百億元產值的 自我幫助產業,
07:29
are all advocating against the idea of perfection
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通通都不主張完美的這個想法,
07:32
under this guise that somehow not trying to be perfect
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戴著這個表面偽裝, 主張不要試著達成完美
07:35
will save your self-esteem and protect your ego.
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就能拯救你的自尊、保護你的自我。
07:38
But, see, it's not working,
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但,這樣行不通,
07:39
because the self-help industry today has a higher recidivism rate
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因為現今的自我幫助產業 有較高的累犯率,
07:43
because it's more focused on teaching you how to accept being a failure
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因為它比較著重在 教導你如何接受失敗、
07:46
and lower your acceptance level
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降低你能接受的水準,
07:48
than it is about pushing you to be perfect.
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而不是在把你推向完美。
07:50
See, these doctors, therapists and self-help gurus
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因此,這些醫生、 治療師、自我幫助大師
07:55
are all focused on a symptom and not the illness.
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都著重在一個症狀上, 而不是疾病本身。
07:58
The true illness in our society today is our unwillingness to confront failure.
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現今我們社會的真正疾病, 是我們不願意面對失敗。
08:02
See, we're more comfortable resting on our efforts
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我們寧可滿足於舒適的努力過程
勝過專注於得到的結果。
08:05
than we are with focusing on our results.
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08:07
Like at Dublin Jerome High School in Ohio,
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就像俄亥俄州的都柏林傑羅姆高中,
08:10
where they name 30 percent of a graduating class valedictorian.
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這所高中讓畢業班中 30% 的人 當第一名的畢業生代表。
08:14
I mean, come on, right?
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拜託!
08:16
Somebody had the highest GPA.
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有人的 GPA 最高。
08:18
I guarantee you it wasn't a 72-way tie.
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我保證絕不會剛好 72 個人同分。
08:20
(Laughter)
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(笑聲)
08:21
But, see, we're more comfortable offering up an equal outcome
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但,給出相等的結果 讓我們感到比較舒服,
08:24
than we are with confronting the failure, the loser or the underachiever.
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而不去面對失敗、輸家, 或表現未達理想者。
不論結果如何都人人有獎、 人人晉升、人人加薪時,
08:28
And when everybody gets a prize, everybody advances,
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08:30
or everybody gets a pay raise despite results,
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08:32
the perfectionist in all of us is left to wonder,
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我們當中的完美主義者就會納悶,
08:35
what do I have to do to get better?
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我得要做什麼才能變得更好?
08:37
How do I raise above the crowd?
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我要如何出類拔萃?
08:39
And see, if we continue to cultivate this culture,
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如果我們持續培養這樣的文化,
在這文化中沒有人會失敗, 或沒有人會被告知他們會失敗,
08:42
where nobody fails or nobody is told that they will fail,
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08:46
then nobody's going to reach their potential, either.
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那也不會有人發揮他們的潛能。
08:48
Failure and loss are necessary for success.
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對於成功而言,失敗和輸是必要的。
08:52
It's the acceptance of failure that's not.
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不必要的是接受失敗。
08:55
Michelangelo is credited with saying that the greatest danger for most of us
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米開朗基羅說過一句話,
對大數人而言最大的危險
並不是我們的目標太高而無法達成,
08:59
is not that our aim is too high and we miss it,
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09:01
but it's too low and we reach it.
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而是我們的目標太低而我們達成了。
09:03
Failure should be a motivating force,
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失敗應該是一種驅動力,
09:05
not some type of pathetic excuse to give up.
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而不是放棄用的可悲藉口。
09:08
So I have an idea.
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我有個點子。
09:11
Instead of defining perfectionism as a destructive intolerance for failure,
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不要把完美主義定義為 完全不能容忍失敗,
09:16
why don't we try giving it a new definition?
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何不試著給它一個新的定義?
09:18
Why don't we try defining perfectionism as a willingness to do what is difficult
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為什麼不試著把完美主義定義為
願意去做難的事以達成對的目標呢?
09:22
to achieve what is right?
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09:25
You see, then we can agree
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這樣我們就能同意
09:26
that failure is a good thing in our quest for perfection,
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在尋求完美的過程中失敗是件好事,
09:29
and when we seek perfection without fear of failure,
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當我們不畏失敗尋求完美,
09:31
just think about what we can accomplish.
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想想看我們能有多少成就。
09:33
Like NBA superstar Steph Curry:
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像 NBA 的巨星史蒂芬柯瑞,
09:37
he hit 77 three-point shots in a row.
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他連進 77 個三分球。
09:40
Think about that.
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想想看。
09:41
The guy was able to accurately deliver a nine-and-a-half inch ball
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這個傢伙能夠準確地 把 9.5 英吋的球
09:44
through an 18-inch rim that's suspended 10 feet in the air
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丟進掛在 10 英呎高的 18 英吋的框內,
09:47
from nearly 24 feet away
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且從 24 英呎之外,
09:49
almost 80 times without failure.
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幾乎 80 次沒失敗。
09:52
Or like the computer programmers
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或是像航空巨頭洛克希德馬丁公司的
09:55
at the aerospace giant Lockheed Martin,
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電腦程式設計師,
09:58
who have now written a program
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他們現在寫了個程式,
10:00
that uses 420,000 lines of near-flawless code
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用了 420,000 行 幾乎無瑕疵的程式碼,
10:03
to control every aspect of igniting four million pounds of rocket fuel
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來控制點燃 400 萬磅 火箭燃料的每個面向,
10:07
and putting a 120-ton spaceship into orbit.
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將 120 噸的太空船送到軌道上。
10:10
Or maybe like the researchers
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或是,也許像密蘇里州
10:12
at the Children's Mercy Hospital in Kansas City, Missouri,
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堪薩斯城兒童慈善醫院的研究者,
10:15
who have now developed a device
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他們現在開發了一個裝置,
10:17
that can complete human genome coding in just 26 hours.
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可以在 26 小時內完成 人類基因組編碼。
10:21
So this device is able to diagnose genetic diseases
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這個裝置能更快診斷出嬰兒
10:24
in babies and newborns sooner,
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和新生兒的基因疾病,
10:27
giving doctors an opportunity to start treatments earlier
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讓醫生有機會更早開始治療,
10:30
and potentially save the baby's life.
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可能就能拯救寶寶的命。
10:32
See, that's what happens when we seek perfection.
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那就是當我們尋求完美會發生的事。
10:35
So maybe we should be more like the professional athlete,
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也許我們應該要學習職業運動員,
或我們應該要像 孜孜不倦的程式設計師,
10:38
or we should be more like that tireless programmer,
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10:40
or like that passionate researcher.
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或是像有熱忱的研究者。
10:42
Then we could stop fearing failure
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那麼我們就可以停止害怕失敗,
10:44
and we could stop living in a world filled with the consequences
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我們居住的世界 就不會再充滿「夠好」
10:47
of good enough.
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造成的結果。
10:48
Thank you.
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謝謝。
10:49
(Applause)
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(掌聲)
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