English Conversation Role Play: Call The Council

28,732 views ・ 2022-04-20

English Like A Native


Please double-click on the English subtitles below to play the video.

00:00
It's role play time. We are going to  have a very real english conversation  
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in a very real english situation and that is  calling the council yes residents of the uk at  
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some point will have to have a conversation with  someone in their local council and often that's  
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got something to do with waste and recycling  collections or bins and today is no different so  
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i'm going to show you a very real conversation and  then you are going to role play with me let's go
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00:43
Hello, Espom Council. Oh hello,  I am trying to get through to 
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the department that deals with waste collection. 
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Yes, you’re through to the ‘Waste &  Recycling’ department, how may I help?  
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Great, hello, I am trying to find out how to  get rid of my garden waste. If you live within  
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01:02
the borough then you can order a garden waste bin,  but there is a fee for the collection. Oh really,  
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how much is it? Yes, it’s a subscription. It’s  £82 per bin, for 12 months. Right, and how big  
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are the bins? Well, it’s a wheelie bin so it will  hold 240 litres of waste. How big is your garden?  
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Tiny, I barely have room to swing a cat but I have  a tall hedge, a little lawn and a wisteria that I  
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have to cut back regularly. Lovely,  wisteria is beautiful at this time 
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of year. So it sounds like one bin will  be more than enough for what you need.  
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01:47
I agree. What day is the waste collected? I’ll  look it up for you, what’s your postcode? AB12 3CD
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01:55
OK, just hold on for a moment, my  computer’s playing up this morning.
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02:05
OK, just hold on for a moment, my  computer’s playing up this morning.  
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02:13
There we go…is your address Pretend Street?  That’s the one. Your collection is fortnightly  
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on a Wednesday morning. Ok, I’d like to  sign up for that service then please,  
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what do I need to do? I can sort everything out  for you, I just need to take down some details  
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and I can probably get a bin out to you by the  end of the week. Great, thank you. My pleasure,  
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just stay on the line while I find the  forms, and then I can fill it all in for you.
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All sorted!
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02:51
Now you've heard the conversation it's time to get  your acting skills going. We're gonna role play,  
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this is rolling, we're gonna  role play. You are going to play  
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the customer asking about how to  dispose of your waste, let's go!
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03:13
Hello Epsom council.
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03:28
Yes, you’re through to the ‘Waste &  Recycling’ department, how may I help?
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03:45
If you live within the borough then  you can order a garden waste bin,  
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but there is a fee for the collection.
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Yes, it’s a subscription. It’s  £82 per bin, for 12 months.
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04:09
Well, it’s a wheelie bin so it will hold  240 litres of waste. How big is your garden?
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Lovely, wisteria is beautiful at this time 
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of year. So it sounds like one bin will  be more than enough for what you need.
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04:54
I’ll look it up for you, what’s your postcode?
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Okay just hold on for a moment my  computer's playing up this morning.
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Ah here we go is your address Pretend Street?
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Your collection is fortnightly  on a Wednesday morning.
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I can sort everything out for  you, I just need to take down some  
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details and I can probably get a bin  out to you by the end of the week.
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My pleasure, just stay on the line while I find  the forms and then I can fill it all in for you.  
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06:04
Brilliant now we are going to switch roles, here  we go again. We are going to switch roles are  
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you are going to play the council person, council  man or woman, and answer the phone. Ring ring...
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06:30
Oh hello, I am trying to get through to the  department that deals with waste collection.
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06:43
Great, hello, I am trying to find out  how to get rid of my garden waste.
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07:01
Oh really how much is it?
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Right and how big are the bins?
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Tiny I barely have room to swing a cat,  but I do have a tall hedge, a little lawn,  
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and a wisteria that I have to cut back regularly.
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08:04
I agree. What day is the waste collected?
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08:18
AB12 3CD
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That's the one.
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Okay I'd like to sign up for that service  then, please. What do I need to do?
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Great, thank you.
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All sorted. Did anyone ever tell you that your  acting skills are second to none? Second to none  
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means first, brilliant, the best, wonderful. Well  done. Hopefully, you enjoyed this just as much,  
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if not more than I did and if that's the case  why not stick around a little bit longer and  
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let's continue our conversation. I'll see you  soon. It's role play time. It's role play time.
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It's role play time. It's role play time... awful
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