Shadowing English Conversation Practice (Booking a hotel room) Improve English Speaking Skills

oh this is the hotel I will call  right now I hope I can find a room for

哦，这就是我现在要打电话的酒店，希望我今天能找到房间。

today good afternoon thank you for calling  

下午好，谢谢您致电

tangerin Hotel this is Sarah  speaking how may I assist you

橘子酒店，我是莎拉，我今天需要什么帮助您吗？

today oh hi sir my name is Mark  Mark Johnson I'm looking to book

哦，嗨，先生，我的名字是马克·马克·约翰逊，我在找预订

I'm looking to book a room for tonight and  I'll need it for a week can you help me with

我想预订今晚的房间，我需要一周的时间，你能帮我吗？

that of course Mark I'd be happy to  help you with your reservation give me a

马克，我很乐意帮助您预订，请给我一点

minute all right let me start  by asking a few questions

时间，好吧，让我开始通过询问几个问题，

please tell me sir for your stay could  you prefer a single or double occupancy

请告诉我先生您的住宿情况，您想要单人间还是双人间？

room a single room would be great can you  tell me about the different types of rooms you

单人间就更好了，您能告诉我您

offer absolutely we have several  room types the standard the looks and

提供的不同类型的房间吗？我们有多种房型，标准的外观和

sweet our standard rooms are comfortable  and well equipped our deluxx rooms

亲爱的，我们的标准间舒适且设备齐全，我们的豪华间

offer a bit more space and luxury  and our suits provide extra

提供更多的空间和豪华，我们的套房提供额外的

space with a separate living area for a week long

空间和独立的起居区，适合一周的

stay many guests prefer that Deluxe or  sweet options which one are you interested

住宿，许多客人更喜欢豪华房或甜蜜房，您 对

in I think I'll go with the deluxe room  what are the check in and check out

哪一个感兴趣？ 我 想我会选择豪华间 入住和退房

times let me see checkin time is from  3:00 p.m. and checkout time is by 11:00

时间是多少 让我看看入住时间是从下午 3:00 开始，退房时间是在

a.m. if you need to check in earlier or  check out later please let us know in

上午 11:00 之前 如果您需要提前入住或延迟退房，请请提前告知我们

advance and we'll do our best to  accommodate your request don't

，我们会尽力满足您的要求，不用

worry all right I should be arriving  around 5:00 p.m. will that be

担心，我应该会在下午 5:00 左右抵达，可以吗？没问题，

okay that's perfectly fine we'll have  your room ready for you by then for

届时我们会为您准备好房间

sure oh by the way do you need  any assistance with airport

当然哦，顺便说一句，您需要机场

transportation actually yes could you  arrange for a pickup from the airport is that

交通方面的任何帮助吗？实际上是的，您可以安排机场接机服务吗？这是

possible certainly we can do that  we can arrange for a pickup service

可能的，我们当然可以，我们可以安排接机服务，

could you please provide me with your  flight details so we can schedule it

您可以向我提供您的航班详细信息吗？可以

accordingly sure I'll email you the details  right after the school how much is the pickup

相应安排，放学后我会立即通过电子邮件向您发送详细信息 接机

service let me check that in the computer  the airport pickup service is $50 each way

服务的费用是多少 让我在电脑上查一下，机场接机服务单程 50 美元

is there anything else you need  help with regarding your arrival

您是否还有其他关于抵达的需要帮助，

sir not for now could you tell me about  the amenities and services the hotel offers  

先生，没有现在您能告诉我有关酒店提供的设施和服务

absolutely we offer a range of amenities  including a fitness center a swimming pool

吗？我们提供一系列设施，包括健身中心、游泳池

oh and a spare we also have a  business center with meeting

哦，还有一个备用设施，我们还有一个商务中心，配有会议

rooms complimentary wi5 and a 24-hour  coner service for dining our hotel  

室、免费 Wi5 和 24 小时专人服务对于餐饮，我们酒店

features a restaurant and a bar plus we  offer laundry services and room service

设有餐厅和酒吧，此外我们还提供洗衣服务和客房服务，

that sounds great are there any  current promotions or discounts

听起来不错，目前是否有任何促销或折扣，

available we do have a special promotion  at the moment if you book for seven

目前我们有特别促销，如果您预订七

nights you get a 15% discount on  the total room rate additionally we

晚，您将获得 15% 的折扣关于总房价 此外，我们

have we have a membership program  that offers further discounts and

还有会员计划，可提供进一步的折扣和

benefits this is only for frequent  guests would you like more information on

优惠，这仅适用于常客 您想了解更多信息

that yes I'm interested in hearing more  about the membership program sounds

吗 是的，我有兴趣了解有关会员计划的更多信息 听起来很

interesting our membership program provides  various benefits including discounted room

有趣 我们的会员计划提供各种优惠，包括折扣房价

rates priority booking and exclusive  offers there's a onetime fee to join  

、优先预订和独家优惠，加入需要一次性付费，

but the savings you get over  time can be quite substantial

但随着时间的推移，您节省的费用可能相当可观，

yeah I can send you more details via email  if you'd like so you can check it all

是的，如果您愿意，我可以通过电子邮件向您发送更多详细信息，以便您可以查看所有内容，

sir that could be helpful I'd like to  review the information before making a

先生可能会有所帮助，我想在做出决定之前查看一下信息

decision no problem I'll send you the membership  details along with the confirmation of your

，没问题，我会将会员详细信息以及预订确认信发送给您

reservation speaking of which let me  go ahead and book your theux room for

，让我继续为您预订

tonight and for the week can I have your credit  card information to secure the reservation

今晚和本周的 豪华客房 我可以提供您的信用卡信息以确保预订吗？

please sure I'll give you the details  now also what's the cancellation

请确保我现在会向您提供详细信息以及取消

policy our cancellation policy  allows for free cancellations up to  

政策。我们的取消政策允许在

24 hours before the scheduled checking  time after that a one night church will

预定入住时间前 24 小时内免费取消，之后将

apply got it I'll make sure to keep that in mind  is there anything else I should know before I

适用 一晚教堂住宿 明白了，我会确保牢记这一点，在

arrive yes just a few things to  remember bring a ballot ID or checkin

抵达之前我还应该知道什么吗？是的，只需记住几件事，请携带选票 ID 或办理入住手续

and if you have any special requests or needs  during your stay feel free to contact us

，如果您在住宿期间有任何特殊要求或需要，请随时 请随时 联系我们，

anytime we want to make your stay as  comfortable as possible that's our

我们希望让您的住宿尽可能舒适，这是我们的

goal thanks S I appreciate all information  I'll send over my flight details

目标，谢谢 SI，感谢您提供的所有信息，我将很快通过电子邮件发送我的航班详细信息

and membership information via email  soon probably in some minutes you're  

和会员信息，可能在几分钟内，不客气，

welcome Mark I'll keep an eye out  for your email if you need anything

马克，我会密切关注如果您需要任何东西，请查看您的电子邮件

else don't hesitate to call us we look  forward to welcoming you the Tangerine Hotel

否则，请随时致电我们，我们期待您光临橘子酒店，

thank you SAR you know what it seems  like a great service have a great

谢谢您，SAR，您知道这是什么感觉，服务很棒，祝您度过愉快的

day oh thank you sure sir we'll be  waiting for you here have a nice

一天哦，谢谢您，先生，我们会在这里等您，祝您度过愉快的

day good evening Mr Johnson welcome to the  tangerin hotel I hope you had a pleasant  

一天晚上好，约翰逊先生，欢迎来到橘子酒店，希望您

trip from the airport hi Sarah yes thank you the  pickup service was fantastic the driver was on

从机场出发有一个愉快的旅程，嗨，莎拉，是的，谢谢您，接机服务非常棒，司机准时

time and very gous the ride was  smooth and I actually enjoyed this

，非常好，旅程很顺利，我真的很喜欢这个

scenario I'm glad to hear that we always aim  to provide a comfortable and a stressfree

场景，我很喜欢很高兴听到我们

experience right right from the start all  right let me take care of your checkin

从一开始就致力于提供舒适、无压力的体验，好吧，现在让我帮您办理入住手续，

now could you please provide me  with your ID and credit card for

您可以向我提供您的身份证件和信用卡以供

verification sure um give me  a minute all right here you

验证吗？请给我一点时间。就在这里，

go thank you let me just must confirm your  reservation you booked a theux room for a  

谢谢您，让我必须确认您的预订，您预订了一周的 theux 房间，

week correct a thex room for a week yes  that's correct I want the best room for

正确的是一周的 thex 房间，是的，我想要最适合

me perfect I see your reservation here your room  is on the fifth floor with a nice view of the

我的房间，完美，我在这里看到您的预订，您的房间在第五号楼层可欣赏城市美景

city we've also applied the 50  % discount for your week long

我们还为您一周的长期住宿提供 50% 的折扣

stay the total cost for the week is 1,200  and the charge will be made to your credit

这周的总费用为 1,200 美元，费用将从您的信用卡中扣除

card sounds good what's included  in the room rate I don't

听起来不错 房价包含什么 我不知道不

remember the rate includes access to our all  amenities The Fitness Center swimming pool and the

记得房价包括使用我们所有设施的健身中心游泳池和

spa you also get complimentary  wi and breakfast each

水疗中心，您还可以获得免费无线网络和每天

morning will provide you with a welcome  package that includes information on our dining

早上的早餐将为您提供迎宾礼包，其中包括有关我们的餐饮

options and any special events happening  at the hotel I am sure you will enjoy your

选择和酒店举办的任何特别活动的 信息 我相信您会享受

stay great that's exactly  what I was hoping for um what

愉快的住宿体验，这正是我所希望的，

now I'll just need your signor here to  finalize the payment and here's your  

现在我只需要您的签字人在这里完成付款，这是您的

room key card you're in room 512 the  elevators are just around the corner

房间钥匙卡，您在 512 号房间，电梯就在拐角处

thanks SAR I have to be honest I'm excited  to settle it oh one more thing do you have  

谢谢 SAR，说实话，我很高兴能解决这个问题哦，还有一件事，您

any recommendations for local restaurants or

对当地餐馆或

attractions absolutely there is  a fantastic Italian restaurant  

景点有什么建议吗？绝对有一家很棒的意大利餐厅，

a few blocks away called Bella Luna

几个街区外，名叫 Bella Luna

which is a local favorite for sing the  city museum is a must visit and it's  

，是当地人最喜欢唱的城市博物馆是必游之地，

just a short drive from here I can also  arrange tickets and transportation if

距离这里只有很短的车程，如果

needed sure I'll definitely check those  out thanks for the tips they are useful

需要，我还可以安排门票和交通，我一定会检查一下，谢谢您的提示，它们很有用，

you're welcome if you need anything  else during your stay just give us a

如果您在住宿期间需要任何其他服务，欢迎您只需给我们打个

call of course have a good night  Sarah I will see you tomorrow

电话即可，祝您晚安，莎拉，我明天会见到您，

then enjoy your evening and have a relaxing  week we are happy you chose us for your stay

然后享受您的夜晚，度过轻松的一周，我们很高兴您选择我们入住，

good morning Mr Johnson I hope you had a  wonderful stay with us it's time for check

早上好，约翰逊先生，希望您在我们这里度过了愉快的时光，是时候了退房，

out good morning Sarah yes my week here was  great I really enjoy it the room and all the

早上好，莎拉，是的，我在这里度过了愉快的一周，我真的很喜欢这里的房间和所有

amenities that's fantastic to hear  let's take care of your checkout process

便利设施，这真是太棒了，让我们处理您的退房流程吧，

I see that you used the mini bar a few  times and had room service I'll provide  

我发现您使用了几次迷你吧，并提供了客房服务，我'我们将为

you with a final bill oh sure don't  worry those drinks were really tasty

您提供最终账单哦，当然不用担心这些饮料真的很好吃是

yeah your final bill comes to 1,400  including the mini bar and room service

的，您的最终账单为 1,400 美元，包括迷你酒吧和客房服务

charges I'll I'll process this to your credit  card would you like a printed copy of the

费，我会将其转入您的信用卡，您想要打印的吗 发票 副本

invoice yes please and if you could  email it to me as well that would  

是的，如果您也可以将其通过电子邮件发送给我，那就

be great Absolutely I'll have that  sent to your email shortly so tell  

太好了，我绝对会尽快将其发送到您的电子邮件，所以请告诉

me how was everything dur during your  stay did you find everything to your

我在您入住期间一切都怎么样，您发现一切都令您

satisfaction everything was excellent really  the room was comfortable and the staff were  

满意吗？非常棒，房间真的很舒适，工作人员很

friendly and helpful the only thing I would  suggest is maybe having more options for

友好，乐于助人，我唯一建议的是

breakfast thank you for the feedback Mr  Johnson we're always looking for ways to

早餐可能有更多选择，谢谢您的反馈，约翰逊先生，我们一直在寻找

improve and I'll pass your suggestion  along to our dining team for

改进的方法，我会转达您的建议感谢我们的餐饮团队，

sure is there anything else I  can assist you with before you

在您离开之前，还有什么我可以为您提供帮助的吗

leave no I think that's  everything thanks for a wonderful

？不，我想这就是一切，感谢您度过了愉快的

stay it was a pleasure having you here safe  travels and we hope to see you again in the

住宿时光，很高兴您能在这里安全旅行，我们希望将来再次见到您，

future I definitely will thanks again SAR  have a great day take care I hope you liked  

我一定会的再次感谢SAR，祝你有美好的一天，保重，我希望你喜欢

this conversation if you could improve your  English a little more please subscribe to the  

这个对话，如果你能再提高一点英语，请订阅该

channel and share this video with a friend  and if you want to support this channel you  

频道并与朋友分享这个视频，如果你想支持这个频道，你

can join us or click on the super thanks button  thank you very much for your support take care

可以加入我们或点击在超级感谢按钮上，非常感谢您的支持，保重