Shadowing English Conversation Practice (Booking a hotel room) Improve English Speaking Skills

20,459 views ・ 2024-09-03

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Please double-click on the English subtitles below to play the video.

00:01
oh this is the hotel I will call  right now I hope I can find a room for
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哦,这就是我现在要打电话的酒店,希望我今天能找到房间。
00:07
today good afternoon thank you for calling  
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下午好,谢谢您致电
00:13
tangerin Hotel this is Sarah  speaking how may I assist you
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橘子酒店,我是莎拉,我今天需要什么帮助您吗?
00:17
today oh hi sir my name is Mark  Mark Johnson I'm looking to book
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哦,嗨,先生,我的名字是马克·马克·约翰逊,我在找预订
00:30
I'm looking to book a room for tonight and  I'll need it for a week can you help me with
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我想预订今晚的房间,我需要一周的时间,你能帮我吗?
00:36
that of course Mark I'd be happy to  help you with your reservation give me a
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马克,我很乐意帮助您预订,请给我一点
00:45
minute all right let me start  by asking a few questions
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时间,好吧,让我开始通过询问几个问题,
00:54
please tell me sir for your stay could  you prefer a single or double occupancy
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请告诉我先生您的住宿情况,您想要单人间还是双人间?
01:05
room a single room would be great can you  tell me about the different types of rooms you
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单人间就更好了,您能告诉我您
01:14
offer absolutely we have several  room types the standard the looks and
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提供的不同类型的房间吗?我们有多种房型,标准的外观和
01:24
sweet our standard rooms are comfortable  and well equipped our deluxx rooms
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亲爱的,我们的标准间舒适且设备齐全,我们的豪华间
01:34
offer a bit more space and luxury  and our suits provide extra
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提供更多的空间和豪华,我们的套房提供额外的
01:43
space with a separate living area for a week long
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空间和独立的起居区,适合一周的
01:52
stay many guests prefer that Deluxe or  sweet options which one are you interested
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住宿,许多客人更喜欢豪华房或甜蜜房,您 对
02:03
in I think I'll go with the deluxe room  what are the check in and check out
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哪一个感兴趣? 我 想我会选择豪华间 入住和退房
02:12
times let me see checkin time is from  3:00 p.m. and checkout time is by 11:00
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时间是多少 让我看看入住时间是从下午 3:00 开始,退房时间是在
02:22
a.m. if you need to check in earlier or  check out later please let us know in
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上午 11:00 之前 如果您需要提前入住或延迟退房,请请提前告知我们
02:31
advance and we'll do our best to  accommodate your request don't
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,我们会尽力满足您的要求,不用
02:40
worry all right I should be arriving  around 5:00 p.m. will that be
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担心,我应该会在下午 5:00 左右抵达,可以吗?没问题,
02:51
okay that's perfectly fine we'll have  your room ready for you by then for
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届时我们会为您准备好房间
03:00
sure oh by the way do you need  any assistance with airport
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当然哦,顺便说一句,您需要机场
03:09
transportation actually yes could you  arrange for a pickup from the airport is that
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交通方面的任何帮助吗?实际上是的,您可以安排机场接机服务吗?这是
03:20
possible certainly we can do that  we can arrange for a pickup service
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可能的,我们当然可以,我们可以安排接机服务,
03:32
could you please provide me with your  flight details so we can schedule it
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您可以向我提供您的航班详细信息吗?可以
03:38
accordingly sure I'll email you the details  right after the school how much is the pickup
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相应安排,放学后我会立即通过电子邮件向您发送详细信息 接机
03:49
service let me check that in the computer  the airport pickup service is $50 each way
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服务的费用是多少 让我在电脑上查一下,机场接机服务单程 50 美元
04:01
is there anything else you need  help with regarding your arrival
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您是否还有其他关于抵达的需要帮助,
04:07
sir not for now could you tell me about  the amenities and services the hotel offers  
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先生,没有现在您能告诉我有关酒店提供的设施和服务
04:21
absolutely we offer a range of amenities  including a fitness center a swimming pool
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吗?我们提供一系列设施,包括健身中心、游泳池
04:31
oh and a spare we also have a  business center with meeting
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哦,还有一个备用设施,我们还有一个商务中心,配有会议
04:36
rooms complimentary wi5 and a 24-hour  coner service for dining our hotel  
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室、免费 Wi5 和 24 小时专人服务对于餐饮,我们酒店
04:50
features a restaurant and a bar plus we  offer laundry services and room service
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设有餐厅和酒吧,此外我们还提供洗衣服务和客房服务,
04:59
that sounds great are there any  current promotions or discounts
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听起来不错,目前是否有任何促销或折扣,
05:05
available we do have a special promotion  at the moment if you book for seven
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目前我们有特别促销,如果您预订七
05:14
nights you get a 15% discount on  the total room rate additionally we
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晚,您将获得 15% 的折扣关于总房价 此外,我们
05:25
have we have a membership program  that offers further discounts and
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还有会员计划,可提供进一步的折扣和
05:33
benefits this is only for frequent  guests would you like more information on
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优惠,这仅适用于常客 您想了解更多信息
05:44
that yes I'm interested in hearing more  about the membership program sounds
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吗 是的,我有兴趣了解有关会员计划的更多信息 听起来很
05:53
interesting our membership program provides  various benefits including discounted room
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有趣 我们的会员计划提供各种优惠,包括折扣房价
06:03
rates priority booking and exclusive  offers there's a onetime fee to join  
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、优先预订和独家优惠,加入需要一次性付费,
06:13
but the savings you get over  time can be quite substantial
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但随着时间的推移,您节省的费用可能相当可观,
06:22
yeah I can send you more details via email  if you'd like so you can check it all
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是的,如果您愿意,我可以通过电子邮件向您发送更多详细信息,以便您可以查看所有内容,
06:32
sir that could be helpful I'd like to  review the information before making a
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先生可能会有所帮助,我想在做出决定之前查看一下信息
06:41
decision no problem I'll send you the membership  details along with the confirmation of your
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,没问题,我会将会员详细信息以及预订确认信发送给您
06:50
reservation speaking of which let me  go ahead and book your theux room for
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,让我继续为您预订
07:00
tonight and for the week can I have your credit  card information to secure the reservation
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今晚和本周的 豪华客房 我可以提供您的信用卡信息以确保预订吗?
07:10
please sure I'll give you the details  now also what's the cancellation
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请确保我现在会向您提供详细信息以及取消
07:19
policy our cancellation policy  allows for free cancellations up to  
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政策。我们的取消政策允许在
07:29
24 hours before the scheduled checking  time after that a one night church will
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预定入住时间前 24 小时内免费取消,之后将
07:39
apply got it I'll make sure to keep that in mind  is there anything else I should know before I
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适用 一晚教堂住宿 明白了,我会确保牢记这一点,在
07:48
arrive yes just a few things to  remember bring a ballot ID or checkin
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抵达之前我还应该知道什么吗?是的,只需记住几件事,请携带选票 ID 或办理入住手续
08:01
and if you have any special requests or needs  during your stay feel free to contact us
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,如果您在住宿期间有任何特殊要求或需要,请随时 请随时 联系我们,
08:08
anytime we want to make your stay as  comfortable as possible that's our
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我们希望让您的住宿尽可能舒适,这是我们的
08:17
goal thanks S I appreciate all information  I'll send over my flight details
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目标,谢谢 SI,感谢您提供的所有信息,我将很快通过电子邮件发送我的航班详细信息
08:30
and membership information via email  soon probably in some minutes you're  
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和会员信息,可能在几分钟内,不客气,
08:40
welcome Mark I'll keep an eye out  for your email if you need anything
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马克,我会密切关注如果您需要任何东西,请查看您的电子邮件
08:46
else don't hesitate to call us we look  forward to welcoming you the Tangerine Hotel
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否则,请随时致电我们,我们期待您光临橘子酒店,
08:59
thank you SAR you know what it seems  like a great service have a great
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谢谢您,SAR,您知道这是什么感觉,服务很棒,祝您度过愉快的
09:05
day oh thank you sure sir we'll be  waiting for you here have a nice
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一天哦,谢谢您,先生,我们会在这里等您,祝您度过愉快的
09:15
day good evening Mr Johnson welcome to the  tangerin hotel I hope you had a pleasant  
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一天晚上好,约翰逊先生,欢迎来到橘子酒店,希望您
09:26
trip from the airport hi Sarah yes thank you the  pickup service was fantastic the driver was on
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从机场出发有一个愉快的旅程,嗨,莎拉,是的,谢谢您,接机服务非常棒,司机准时
09:36
time and very gous the ride was  smooth and I actually enjoyed this
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,非常好,旅程很顺利,我真的很喜欢这个
09:46
scenario I'm glad to hear that we always aim  to provide a comfortable and a stressfree
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场景,我很喜欢很高兴听到我们
09:55
experience right right from the start all  right let me take care of your checkin
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从一开始就致力于提供舒适、无压力的体验,好吧,现在让我帮您办理入住手续,
10:04
now could you please provide me  with your ID and credit card for
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您可以向我提供您的身份证件和信用卡以供
10:13
verification sure um give me  a minute all right here you
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验证吗?请给我一点时间。就在这里,
10:24
go thank you let me just must confirm your  reservation you booked a theux room for a  
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谢谢您,让我必须确认您的预订,您预订了一周的 theux 房间,
10:33
week correct a thex room for a week yes  that's correct I want the best room for
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正确的是一周的 thex 房间,是的,我想要最适合
10:43
me perfect I see your reservation here your room  is on the fifth floor with a nice view of the
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我的房间,完美,我在这里看到您的预订,您的房间在第五号楼层可欣赏城市美景
10:53
city we've also applied the 50  % discount for your week long
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我们还为您一周的长期住宿提供 50% 的折扣
11:03
stay the total cost for the week is 1,200  and the charge will be made to your credit
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这周的总费用为 1,200 美元,费用将从您的信用卡中扣除
11:12
card sounds good what's included  in the room rate I don't
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听起来不错 房价包含什么 我不知道不
11:22
remember the rate includes access to our all  amenities The Fitness Center swimming pool and the
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记得房价包括使用我们所有设施的健身中心游泳池和
11:32
spa you also get complimentary  wi and breakfast each
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水疗中心,您还可以获得免费无线网络和每天
11:40
morning will provide you with a welcome  package that includes information on our dining
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早上的早餐将为您提供迎宾礼包,其中包括有关我们的餐饮
11:51
options and any special events happening  at the hotel I am sure you will enjoy your
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选择和酒店举办的任何特别活动的 信息 我相信您会享受
12:01
stay great that's exactly  what I was hoping for um what
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愉快的住宿体验,这正是我所希望的,
12:10
now I'll just need your signor here to  finalize the payment and here's your  
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现在我只需要您的签字人在这里完成付款,这是您的
12:19
room key card you're in room 512 the  elevators are just around the corner
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房间钥匙卡,您在 512 号房间,电梯就在拐角处
12:33
thanks SAR I have to be honest I'm excited  to settle it oh one more thing do you have  
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谢谢 SAR,说实话,我很高兴能解决这个问题哦,还有一件事,您
12:43
any recommendations for local restaurants or
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对当地餐馆或
12:48
attractions absolutely there is  a fantastic Italian restaurant  
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景点有什么建议吗?绝对有一家很棒的意大利餐厅,
12:55
a few blocks away called Bella Luna
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几个街区外,名叫 Bella Luna
13:02
which is a local favorite for sing the  city museum is a must visit and it's  
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,是当地人最喜欢唱的城市博物馆是必游之地,
13:11
just a short drive from here I can also  arrange tickets and transportation if
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距离这里只有很短的车程,如果
13:17
needed sure I'll definitely check those  out thanks for the tips they are useful
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需要,我还可以安排门票和交通,我一定会检查一下,谢谢您的提示,它们很有用,
13:30
you're welcome if you need anything  else during your stay just give us a
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如果您在住宿期间需要任何其他服务,欢迎您只需给我们打个
13:36
call of course have a good night  Sarah I will see you tomorrow
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电话即可,祝您晚安,莎拉,我明天会见到您,
13:46
then enjoy your evening and have a relaxing  week we are happy you chose us for your stay
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然后享受您的夜晚,度过轻松的一周,我们很高兴您选择我们入住,
14:01
good morning Mr Johnson I hope you had a  wonderful stay with us it's time for check
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早上好,约翰逊先生,希望您在我们这里度过了愉快的时光,是时候了退房,
14:07
out good morning Sarah yes my week here was  great I really enjoy it the room and all the
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早上好,莎拉,是的,我在这里度过了愉快的一周,我真的很喜欢这里的房间和所有
14:17
amenities that's fantastic to hear  let's take care of your checkout process
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便利设施,这真是太棒了,让我们处理您的退房流程吧,
14:29
I see that you used the mini bar a few  times and had room service I'll provide  
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我发现您使用了几次迷你吧,并提供了客房服务,我'我们将为
14:36
you with a final bill oh sure don't  worry those drinks were really tasty
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您提供最终账单哦,当然不用担心这些饮料真的很好吃是
14:46
yeah your final bill comes to 1,400  including the mini bar and room service
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的,您的最终账单为 1,400 美元,包括迷你酒吧和客房服务
14:55
charges I'll I'll process this to your credit  card would you like a printed copy of the
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费,我会将其转入您的信用卡,您想要打印的吗 发票 副本
15:04
invoice yes please and if you could  email it to me as well that would  
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是的,如果您也可以将其通过电子邮件发送给我,那就
15:15
be great Absolutely I'll have that  sent to your email shortly so tell  
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太好了,我绝对会尽快将其发送到您的电子邮件,所以请告诉
15:25
me how was everything dur during your  stay did you find everything to your
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我在您入住期间一切都怎么样,您发现一切都令您
15:32
satisfaction everything was excellent really  the room was comfortable and the staff were  
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满意吗?非常棒,房间真的很舒适,工作人员很
15:43
friendly and helpful the only thing I would  suggest is maybe having more options for
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友好,乐于助人,我唯一建议的是
15:52
breakfast thank you for the feedback Mr  Johnson we're always looking for ways to
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早餐可能有更多选择,谢谢您的反馈,约翰逊先生,我们一直在寻找
16:01
improve and I'll pass your suggestion  along to our dining team for
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改进的方法,我会转达您的建议感谢我们的餐饮团队,
16:12
sure is there anything else I  can assist you with before you
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在您离开之前,还有什么我可以为您提供帮助的吗
16:21
leave no I think that's  everything thanks for a wonderful
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?不,我想这就是一切,感谢您度过了愉快的
16:31
stay it was a pleasure having you here safe  travels and we hope to see you again in the
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住宿时光,很高兴您能在这里安全旅行,我们希望将来再次见到您,
16:41
future I definitely will thanks again SAR  have a great day take care I hope you liked  
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我一定会的再次感谢SAR,祝你有美好的一天,保重,我希望你喜欢
16:54
this conversation if you could improve your  English a little more please subscribe to the  
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这个对话,如果你能再提高一点英语,请订阅该
17:00
channel and share this video with a friend  and if you want to support this channel you  
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频道并与朋友分享这个视频,如果你想支持这个频道,你
17:05
can join us or click on the super thanks button  thank you very much for your support take care
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可以加入我们或点击在超级感谢按钮上,非常感谢您的支持,保重
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