Shadowing English Conversation Practice (Booking a hotel room) Improve English Speaking Skills

oh this is the hotel I will call  right now I hope I can find a room for

today good afternoon thank you for calling  

tangerin Hotel this is Sarah  speaking how may I assist you

today oh hi sir my name is Mark  Mark Johnson I'm looking to book

I'm looking to book a room for tonight and  I'll need it for a week can you help me with

that of course Mark I'd be happy to  help you with your reservation give me a

minute all right let me start  by asking a few questions

please tell me sir for your stay could  you prefer a single or double occupancy

room a single room would be great can you  tell me about the different types of rooms you

offer absolutely we have several  room types the standard the looks and

sweet our standard rooms are comfortable  and well equipped our deluxx rooms

offer a bit more space and luxury  and our suits provide extra

space with a separate living area for a week long

stay many guests prefer that Deluxe or  sweet options which one are you interested

in I think I'll go with the deluxe room  what are the check in and check out

times let me see checkin time is from  3:00 p.m. and checkout time is by 11:00

a.m. if you need to check in earlier or  check out later please let us know in

advance and we'll do our best to  accommodate your request don't

worry all right I should be arriving  around 5:00 p.m. will that be

okay that's perfectly fine we'll have  your room ready for you by then for

sure oh by the way do you need  any assistance with airport

transportation actually yes could you  arrange for a pickup from the airport is that

possible certainly we can do that  we can arrange for a pickup service

could you please provide me with your  flight details so we can schedule it

accordingly sure I'll email you the details  right after the school how much is the pickup

service let me check that in the computer  the airport pickup service is $50 each way

is there anything else you need  help with regarding your arrival

sir not for now could you tell me about  the amenities and services the hotel offers  

absolutely we offer a range of amenities  including a fitness center a swimming pool

oh and a spare we also have a  business center with meeting

rooms complimentary wi5 and a 24-hour  coner service for dining our hotel  

features a restaurant and a bar plus we  offer laundry services and room service

that sounds great are there any  current promotions or discounts

available we do have a special promotion  at the moment if you book for seven

nights you get a 15% discount on  the total room rate additionally we

have we have a membership program  that offers further discounts and

benefits this is only for frequent  guests would you like more information on

that yes I'm interested in hearing more  about the membership program sounds

interesting our membership program provides  various benefits including discounted room

rates priority booking and exclusive  offers there's a onetime fee to join  

but the savings you get over  time can be quite substantial

yeah I can send you more details via email  if you'd like so you can check it all

sir that could be helpful I'd like to  review the information before making a

decision no problem I'll send you the membership  details along with the confirmation of your

reservation speaking of which let me  go ahead and book your theux room for

tonight and for the week can I have your credit  card information to secure the reservation

please sure I'll give you the details  now also what's the cancellation

policy our cancellation policy  allows for free cancellations up to  

24 hours before the scheduled checking  time after that a one night church will

apply got it I'll make sure to keep that in mind  is there anything else I should know before I

arrive yes just a few things to  remember bring a ballot ID or checkin

and if you have any special requests or needs  during your stay feel free to contact us

anytime we want to make your stay as  comfortable as possible that's our

goal thanks S I appreciate all information  I'll send over my flight details

and membership information via email  soon probably in some minutes you're  

welcome Mark I'll keep an eye out  for your email if you need anything

else don't hesitate to call us we look  forward to welcoming you the Tangerine Hotel

thank you SAR you know what it seems  like a great service have a great

day oh thank you sure sir we'll be  waiting for you here have a nice

day good evening Mr Johnson welcome to the  tangerin hotel I hope you had a pleasant  

trip from the airport hi Sarah yes thank you the  pickup service was fantastic the driver was on

time and very gous the ride was  smooth and I actually enjoyed this

scenario I'm glad to hear that we always aim  to provide a comfortable and a stressfree

experience right right from the start all  right let me take care of your checkin

now could you please provide me  with your ID and credit card for

verification sure um give me  a minute all right here you

go thank you let me just must confirm your  reservation you booked a theux room for a  

week correct a thex room for a week yes  that's correct I want the best room for

me perfect I see your reservation here your room  is on the fifth floor with a nice view of the

city we've also applied the 50  % discount for your week long

stay the total cost for the week is 1,200  and the charge will be made to your credit

card sounds good what's included  in the room rate I don't

remember the rate includes access to our all  amenities The Fitness Center swimming pool and the

spa you also get complimentary  wi and breakfast each

morning will provide you with a welcome  package that includes information on our dining

options and any special events happening  at the hotel I am sure you will enjoy your

stay great that's exactly  what I was hoping for um what

now I'll just need your signor here to  finalize the payment and here's your  

room key card you're in room 512 the  elevators are just around the corner

thanks SAR I have to be honest I'm excited  to settle it oh one more thing do you have  

any recommendations for local restaurants or

attractions absolutely there is  a fantastic Italian restaurant  

a few blocks away called Bella Luna

which is a local favorite for sing the  city museum is a must visit and it's  

just a short drive from here I can also  arrange tickets and transportation if

needed sure I'll definitely check those  out thanks for the tips they are useful

you're welcome if you need anything  else during your stay just give us a

call of course have a good night  Sarah I will see you tomorrow

then enjoy your evening and have a relaxing  week we are happy you chose us for your stay

good morning Mr Johnson I hope you had a  wonderful stay with us it's time for check

out good morning Sarah yes my week here was  great I really enjoy it the room and all the

amenities that's fantastic to hear  let's take care of your checkout process

I see that you used the mini bar a few  times and had room service I'll provide  

you with a final bill oh sure don't  worry those drinks were really tasty

yeah your final bill comes to 1,400  including the mini bar and room service

charges I'll I'll process this to your credit  card would you like a printed copy of the

invoice yes please and if you could  email it to me as well that would  

be great Absolutely I'll have that  sent to your email shortly so tell  

me how was everything dur during your  stay did you find everything to your

satisfaction everything was excellent really  the room was comfortable and the staff were  

friendly and helpful the only thing I would  suggest is maybe having more options for

breakfast thank you for the feedback Mr  Johnson we're always looking for ways to

improve and I'll pass your suggestion  along to our dining team for

sure is there anything else I  can assist you with before you

leave no I think that's  everything thanks for a wonderful

stay it was a pleasure having you here safe  travels and we hope to see you again in the

future I definitely will thanks again SAR  have a great day take care I hope you liked  

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