English Speaking Practice for Daily Use (At the Store - Customer Service) Improve Speaking Skills

excuse me young man I need to speak with  someone about this shirt I bought last

对不起，年轻人，我需要和某人谈谈我上周买的这件衬衫，

week good morning welcome to ex store  I am here to help you what can I do for

早上好，欢迎来到前商店，我来这里是为了帮助你，我能为

you I am happy to hear that well the  stitching is already coming undone

你做些什么，我很高兴听到缝线已经松开了

and I haven't even worn it more  than twice this is unacceptable

，我甚至还没有穿过两次以上，这是不可接受的

so oh I'm really sorry to hear that  you're having this problem with the

，所以哦，我真的很遗憾听到您的衬衫有这个问题

shirt we strive to ensure the  quality of our products so I  

，我们努力确保我们产品的质量，所以我

understand how frustrating this must be for you

理解这对您来说有多令人沮丧

all right let me take a closer  look at the item may I see it

好吧，让我靠近一点看看这件商品，我可以看看吗

please yes here it is you can see the  stitching on the sleeve it's almost coming off

，是的，在这里，你可以看到袖子上的缝线，它几乎

completely I have to be honest with you I  expected better quality for the price i p

完全脱落了，我必须对你说实话，我希望价格能有更好的质量，

let's see thank you for showing  me Mr Johnson I see what you

让我们看看，谢谢你给我看，约翰逊先生我明白你的

mean and yeah you are right I agree  that the stitching shouldn't be like

意思，是的，你是对的，我同意缝线不应该是这样

this I want to apologize for the inconvenience  we will solve it right now don't worry

的，我想对给您带来的不便表示歉意，我们现在会解决它，别担心，

would you like to exchange the shirt  for a new one or would you prefer a

您想将衬衫换成新的还是 我想

refund I think I'd like a refund this time I'm not  sure if I want to take another chance on the same

你想要退款吗 这次我想要退款，我不确定是否想在同一个

brand that's perfectly understandable sir  let me process the refund for you right away

品牌上再试一次，这是完全可以理解的，先生，让我立即为您处理退款，

it will just take a minute oh  do you have the receipt with

只需一分钟哦，您有收据吗

you yes here it is well one  moment let me look for it up

您是的，现在就在这里，让我在这里查找一下，

here thank you I'll just input this  into our system while I do that  

谢谢您，我会将其输入到我们的系统中，同时

let me tell you that we recently updated our  stock with new brands that might interest

让我告诉您，我们最近更新了我们的库存，添加了您可能感兴趣的新品牌（

you if you decide to shop again in  the future we've added new items this

如果您决定）为了将来再次购物，我们本周添加了新

week and these items are known for their  durability and quality you won't regret it

商品这些物品以其耐用性和质量而闻名，您不会后悔的，

M I appreciate the information I'll think about

我很欣赏这些信息，我会考虑一下，

it it's nice to know you're  handling this so well young man well

很高兴知道您处理得这么好，年轻人，不要

don't thank you Mr Johnson we  want all our customers to live

谢谢您，约翰逊先生，我们想要所有 即使在这种情况下，

satisfied even in situations like this  your refund has been processed back to your

我们的客户也能生活 满意，您的退款已处理回您的

card it is done please let me know if  there's anything else I can help you with

卡，已完成，如果今天还有什么我可以帮助您的，请告诉我

today I think I will check those new  products you told me about where are

，我想我会检查您告诉我的那些新产品在哪里

they because I really need a new  shirt for today and I liked that one I

他们因为我今天真的需要一件新衬衫，我喜欢它我

bought you can find the best shirts  in the aisle on the right number  

买了一件，你可以在你身后右边五号的过道里找到最好的衬衫

five just behind you okay well thank  you very much I hope you have a nice

，好吧，非常感谢你，希望你度过愉快的

day no thank you you I will be  here to help you next one please

一天，不，谢谢你，我会在这里帮助你下一件，请

here excuse me I'm really disappointed  I bought these shoes two weeks

原谅我我真的很失望，我两周前买了这双鞋

ago and after wearing them just three  times the souls are already coming

，穿了三遍之后，灵魂就已经崩溃了

apart here look I need an explanation and a

，看我需要一个解释和一个

solution I'm truly sorry to hear that that's  definitely not experience we want for our

解决方案，我真的很遗憾听到这绝对不是我们想要的体验

customers let me take a look at the shoes and  see what might have gone wrong may I see them

顾客让我看一下鞋子，看看有什么可能出了问题，我可以看到它们

please of course here they are look at  this it's like the glue didn't even hold

吗？当然，他们在这里看看，就像胶水没有

properly thank you for showing me  um I can see the issue and you are

正确固定一样，谢谢你向我展示，嗯，我可以看到问题，你是

right this is not up to our standards  don't worry we'll make this right for

对的，这不符合我们的标准，不不用担心，我们会为您量身定制

you good you like an exchange for a  different perir or would you prefer a

，您想更换不同的商品，还是希望

refund I'd like to see if there is  another pair that won't fall apart like

退款？我想看看是否有另一双不会像

this so I can check that tell me can  I get an exchange but for a different

这样散架，以便我检查一下告诉我可以换货吗，但是换一个不同的

brand Absolutely I'll be happy to help  you find find another per we've recently

品牌 绝对我很乐意帮助您找到另一双，我们最近

stocked some shoes known for their  strong craftsmanship you will love

库存了一些以其精湛工艺而闻名的鞋子，

them if you'd like I can show you a few  options that match your style you won't

如果您愿意，您一定会喜欢它们我可以向您展示一些符合您风格的选择，您不会

regret that's not a bad idea yeah that could be

后悔的不错的主意，是的，这可能

great thank you for handling this so well  I came in pretty upset but you've been very

很棒，谢谢您处理得这么好，我很沮丧，但您非常

professional it's my job to make sure you  live satisfied sir let's go over the shoe

专业，我的工作就是确保您住得满意，先生，让我们浏览一下鞋子

section and I'll show you some  options that I think think you love oh

部分，我会向您展示我认为你喜欢的一些选择哦

and if you don't find anything suitable  we can still process a refund for you

，如果您找不到合适的鞋子，我们

today that sounds good for me all  right I will see those new shoes you

今天仍然可以为您办理退款，这对我来说听起来不错，好吧，我会看看您的新鞋

have oh can you see the ones over there while  I finish with the last client please thank

哦，在我与最后一位客户完成工作时，您能看看那边的鞋子吗？谢谢

you exactly right there I'll  be with you in a moment next

你，我马上就和你在一起，

please hello I'm really frustrated  right now I bought this blender just  

请你好，我现在真的很沮丧，我上周刚买了这个搅拌机

last week and it already stopped  working it was supposed to be top

，但它已经停止工作了，它应该是顶级

quality I want to know what you're  going to do about it I need a

品质的，我想知道你是什么我要做什么 我需要一个

solution good afternoon sir I'm really  sorry to hear about your experience with the

解决方案下午好，先生，我真的很遗憾听到您使用

blender let me tell you that I completely  understand why you're upset and I'm here to

搅拌机的经历，让我告诉您，我完全理解您为什么不高兴，我是来

help may I take a look at the blender  to see if we can figure out what went

帮助您的，我可以看一下搅拌机，看看我们是否可以弄清楚出了什么问题

wrong sure here it is you see  I use it only three times three

，肯定是这里出了问题，你看，我只使用了它三遍三遍

times and then it just wouldn't turn  on it's like it died for no reason

，然后它就无法打开，就像它无缘无故死了一样

look thank you for that information  I can see that it looks practically

，谢谢你提供的信息，我可以看到它看起来几乎是

new so this definitely shouldn't be  happening we take product reliability very

新的，所以这绝对不应该发生，我们非常重视产品的可靠性

seriously all right don't worry could you  prefer a replacement blender or would you like a

说真的，好吧，别担心，您是否想要更换搅拌机，或者您想要

refund I'd like a replacement but only if I can  get a different model I don't trust this one

退款吗？我想要更换，但前提是我能得到不同型号的搅拌机，我不再信任这个型号，

anymore that's perfectly understandable  sir we have several other models in

这是完全可以理解的，先生，我们还有其他几个 库存 型号

stock that are known for their durability  and wrong performance they are top

以其耐用性和错误性能而闻名，它们

quality I'd be happy to show you some options  and help you choose one that meets your

质量上乘，我很乐意向您展示一些选项，并帮助您选择一款符合您

expectations now do you have the  receipt with you so I can process The

期望的产品，现在您是否有收据，以便我可以处理交换

Exchange yes here's the receipt I appreciate  you being so calm and professional about

是这是收据，感谢您如此冷静和专业

it I have to be honest I was  expecting a fight when I walked

我必须说实话，当我走进

in thank you we always aim  to resolve issues quickly and

来时，我以为会发生一场战斗，谢谢您，我们始终致力于快速解决问题，并

respectfully your satisfaction is important  to us let's go over the kitchen appliance

恭敬地您的满意对我们很重要，让我们浏览一下厨房用具

section and I'll help you find a new  blender that fits your needs we have great

部分，我将帮助您找到一台新的搅拌机，适合您的需求，我们有很棒的

models if you're not satisfied with any of the  options we can proceed with a full refund as

型号，如果您对任何选项不满意，我们也可以全额退款，

well that sounds good thank you I'm  starting to feel better about about shopping

这听起来不错，谢谢，我开始对

here I'm glad to hear that Mr Lee now  let's find you a blender that you'll

在这里购物感觉更好了，我很高兴听到这个消息李先生现在让我们给您找一台搅拌机你会

love and that will work perfectly for years  to come I'll be right there in a minute

喜欢的，这将在未来的几年里完美地发挥作用，我马上就到，

please I know I know maybe there are many  complaints but you know what what I love my

我知道我知道也许有很多抱怨，但你知道我爱我的

job I love helping people solve  their problems well I have to keep

工作是什么，我喜欢帮助人们很好地解决他们的问题我必须继续

working please if you like my job and  want more like and share this video and  

工作，如果您喜欢我的工作，想要更多喜欢并分享此视频和

comment take care I hope you liked this  conversation if you could improve your  

评论，请小心，我希望您喜欢这次对话，如果您能再提高

English a little more please subscribe  subscribe to the channel and share this  

一点英语，请订阅订阅该频道并

video with a friend and if you want to  support this channel you can join us  

与朋友分享此视频如果您想支持这个频道，您可以加入我们

or click on the super thanks button thank  you very much for your support take care

或点击超级感谢按钮非常感谢您的支持保重