English Speaking Practice for Daily Use (At the Store - Customer Service) Improve Speaking Skills

excuse me young man I need to speak with  someone about this shirt I bought last

week good morning welcome to ex store  I am here to help you what can I do for

you I am happy to hear that well the  stitching is already coming undone

and I haven't even worn it more  than twice this is unacceptable

so oh I'm really sorry to hear that  you're having this problem with the

shirt we strive to ensure the  quality of our products so I  

understand how frustrating this must be for you

all right let me take a closer  look at the item may I see it

please yes here it is you can see the  stitching on the sleeve it's almost coming off

completely I have to be honest with you I  expected better quality for the price i p

let's see thank you for showing  me Mr Johnson I see what you

mean and yeah you are right I agree  that the stitching shouldn't be like

this I want to apologize for the inconvenience  we will solve it right now don't worry

would you like to exchange the shirt  for a new one or would you prefer a

refund I think I'd like a refund this time I'm not  sure if I want to take another chance on the same

brand that's perfectly understandable sir  let me process the refund for you right away

it will just take a minute oh  do you have the receipt with

you yes here it is well one  moment let me look for it up

here thank you I'll just input this  into our system while I do that  

let me tell you that we recently updated our  stock with new brands that might interest

you if you decide to shop again in  the future we've added new items this

week and these items are known for their  durability and quality you won't regret it

M I appreciate the information I'll think about

it it's nice to know you're  handling this so well young man well

don't thank you Mr Johnson we  want all our customers to live

satisfied even in situations like this  your refund has been processed back to your

card it is done please let me know if  there's anything else I can help you with

today I think I will check those new  products you told me about where are

they because I really need a new  shirt for today and I liked that one I

bought you can find the best shirts  in the aisle on the right number  

five just behind you okay well thank  you very much I hope you have a nice

day no thank you you I will be  here to help you next one please

here excuse me I'm really disappointed  I bought these shoes two weeks

ago and after wearing them just three  times the souls are already coming

apart here look I need an explanation and a

solution I'm truly sorry to hear that that's  definitely not experience we want for our

customers let me take a look at the shoes and  see what might have gone wrong may I see them

please of course here they are look at  this it's like the glue didn't even hold

properly thank you for showing me  um I can see the issue and you are

right this is not up to our standards  don't worry we'll make this right for

you good you like an exchange for a  different perir or would you prefer a

refund I'd like to see if there is  another pair that won't fall apart like

this so I can check that tell me can  I get an exchange but for a different

brand Absolutely I'll be happy to help  you find find another per we've recently

stocked some shoes known for their  strong craftsmanship you will love

them if you'd like I can show you a few  options that match your style you won't

regret that's not a bad idea yeah that could be

great thank you for handling this so well  I came in pretty upset but you've been very

professional it's my job to make sure you  live satisfied sir let's go over the shoe

section and I'll show you some  options that I think think you love oh

and if you don't find anything suitable  we can still process a refund for you

today that sounds good for me all  right I will see those new shoes you

have oh can you see the ones over there while  I finish with the last client please thank

you exactly right there I'll  be with you in a moment next

please hello I'm really frustrated  right now I bought this blender just  

last week and it already stopped  working it was supposed to be top

quality I want to know what you're  going to do about it I need a

solution good afternoon sir I'm really  sorry to hear about your experience with the

blender let me tell you that I completely  understand why you're upset and I'm here to

help may I take a look at the blender  to see if we can figure out what went

wrong sure here it is you see  I use it only three times three

times and then it just wouldn't turn  on it's like it died for no reason

look thank you for that information  I can see that it looks practically

new so this definitely shouldn't be  happening we take product reliability very

seriously all right don't worry could you  prefer a replacement blender or would you like a

refund I'd like a replacement but only if I can  get a different model I don't trust this one

anymore that's perfectly understandable  sir we have several other models in

stock that are known for their durability  and wrong performance they are top

quality I'd be happy to show you some options  and help you choose one that meets your

expectations now do you have the  receipt with you so I can process The

Exchange yes here's the receipt I appreciate  you being so calm and professional about

it I have to be honest I was  expecting a fight when I walked

in thank you we always aim  to resolve issues quickly and

respectfully your satisfaction is important  to us let's go over the kitchen appliance

section and I'll help you find a new  blender that fits your needs we have great

models if you're not satisfied with any of the  options we can proceed with a full refund as

well that sounds good thank you I'm  starting to feel better about about shopping

here I'm glad to hear that Mr Lee now  let's find you a blender that you'll

love and that will work perfectly for years  to come I'll be right there in a minute

please I know I know maybe there are many  complaints but you know what what I love my

job I love helping people solve  their problems well I have to keep

working please if you like my job and  want more like and share this video and  

comment take care I hope you liked this  conversation if you could improve your  

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