English Speaking Practice for Daily Use (At the Store - Customer Service) Improve Speaking Skills

excuse me young man I need to speak with  someone about this shirt I bought last

excuse me young man I need to talk with someone about this shirt na binili ko last

week good morning welcome to ex store  I am here to help you what can I do for

week good morning welcome to ex store Nandito ako para tulungan ka ano ang maitutulong ko para sa

you I am happy to hear that well the  stitching is already coming undone

iyo Ikinagagalak kong marinig na maayos na ang pagkakatahi

and I haven't even worn it more  than twice this is unacceptable

at ako hindi pa nga nagsusuot nito ng higit sa dalawang beses hindi ito katanggap-tanggap

so oh I'm really sorry to hear that  you're having this problem with the

kaya naku ikinalulungkot kong marinig na nagkakaroon ka ng ganitong problema sa

shirt we strive to ensure the  quality of our products so I  

kamiseta na sinisikap naming matiyak ang kalidad ng aming mga produkto kaya

understand how frustrating this must be for you

naiintindihan ko kung gaano ito nakakabigo para sa ikaw

all right let me take a closer  look at the item may I see it

sige tingnan ko mabuti yung item baka makita ko

please yes here it is you can see the  stitching on the sleeve it's almost coming off

please oo eto makikita mo yung tahi sa manggas halos matanggal

completely I have to be honest with you I  expected better quality for the price i p

na lahat kailangan ko maging tapat sayo inaasahan ko na mas maganda ang quality sa presyo ip

let's see thank you for showing  me Mr Johnson I see what you

tayo see thank you for showing me Mr Johnson I see what you

mean and yeah you are right I agree  that the stitching shouldn't be like

mean and yeah you are right I agree na hindi dapat ganito ang stitching

this I want to apologize for the inconvenience  we will solve it right now don't worry

I want to apologize for the inconvenience we will solve it right now wag mag-alala

would you like to exchange the shirt  for a new one or would you prefer a

gusto mo bang palitan ng bago ang shirt o mas gusto mo ang isang

refund I think I'd like a refund this time I'm not  sure if I want to take another chance on the same

refund Sa tingin ko gusto ko ng refund sa pagkakataong ito hindi ako sigurado kung gusto kong kumuha ng isa pang pagkakataon sa parehong

brand that's perfectly understandable sir  let me process the refund for you right away

tatak na lubos na naiintindihan sir hayaan mo ako iproseso mo na agad ang refund para sa iyo

it will just take a minute oh  do you have the receipt with

sandali lang oh may dala ka bang resibo

you yes here it is well one  moment let me look for it up

oo eto ok sandali hayaan mo akong hanapin

here thank you I'll just input this  into our system while I do that  

dito sa taas salamat i-input ko lang ito sa system natin habang ginagawa ko yan

let me tell you that we recently updated our  stock with new brands that might interest

sabihin ko sa iyo na tayo kamakailang na-update ang aming stock ng mga bagong tatak na maaaring interesado

you if you decide to shop again in  the future we've added new items this

ka kung magpasya kang mamili muli sa hinaharap nagdagdag kami ng mga bagong item sa

week and these items are known for their  durability and quality you won't regret it

linggong ito at ang mga item na ito ay kilala sa kanilang tibay at kalidad na hindi mo pagsisisihan ito

M I appreciate the information I'll think about

MI pinahahalagahan ang impormasyon na I' Pag-isipan ko

it it's nice to know you're  handling this so well young man well

ito, nakakatuwang malaman na pinangangasiwaan mo ito nang napakahusay binata,

don't thank you Mr Johnson we  want all our customers to live

huwag magpasalamat sa iyo Mr Johnson gusto namin ang lahat ng aming mga customer ay mabuhay

satisfied even in situations like this  your refund has been processed back to your

na nasisiyahan kahit na sa mga sitwasyong tulad nito ang iyong refund ay naproseso na pabalik sa iyong

card it is done please let me know if  there's anything else I can help you with

card tapos na. mangyaring ipaalam sa akin kung mayroon kung hindi, matutulungan kita

today I think I will check those new  products you told me about where are

ngayon, sa palagay ko, susuriin ko ang mga bagong produkto na sinabi mo sa akin tungkol sa kung nasaan

they because I really need a new  shirt for today and I liked that one I

sila dahil kailangan ko talaga ng bagong kamiseta para sa araw na ito at nagustuhan ko ang isang

bought you can find the best shirts  in the aisle on the right number  

binili ko maaari mong mahanap ang pinakamahusay na mga kamiseta sa pasilyo sa kanan. number

five just behind you okay well thank  you very much I hope you have a nice

five nasa likod mo lang okay well maraming salamat sana maging maganda ang

day no thank you you I will be  here to help you next one please

araw mo no thank you andito ako para tulungan ka sa susunod please

here excuse me I'm really disappointed  I bought these shoes two weeks

here excuse me I'm really disappointed I bought these shoes two weeks

ago and after wearing them just three  times the souls are already coming

ago and after wearing tatlong beses lang silang mga kaluluwa Nahihiwalay na

apart here look I need an explanation and a

dito tingnan ko kailangan ko ng paliwanag at

solution I'm truly sorry to hear that that's  definitely not experience we want for our

solusyon I'm really sorry to hear that that is definitely not experience we want for our

customers let me take a look at the shoes and  see what might have gone wrong may I see them

customers let me take a look at the shoes and see what might have gone wrong may I see them

please of course here they are look at  this it's like the glue didn't even hold

please of syempre eto tinitignan nila ito parang hindi man lang nakahawak

properly thank you for showing me  um I can see the issue and you are

ng maayos yung glue thank you for showing me um I can see the issue and you are

right this is not up to our standards  don't worry we'll make this right for

right this is not up to our standards don't worry we'll make this right for

you good you like an exchange for a  different perir or would you prefer a

magaling ka gusto mo ng palitan ng iba perir o mas gugustuhin mo ba ang isang

refund I'd like to see if there is  another pair that won't fall apart like

refund Gusto kong makita kung may isa pang pares na hindi mahuhulog tulad

this so I can check that tell me can  I get an exchange but for a different

nito upang masuri ko iyon sabihin sa akin maaari ba akong makakuha ng isang palitan ngunit para sa ibang

brand Absolutely I'll be happy to help  you find find another per we've recently

tatak. tulungan kang maghanap ng isa pa sa bawat

stocked some shoes known for their  strong craftsmanship you will love

nag-stock kami kamakailan ng ilang sapatos na kilala sa kanilang mahusay na pagkakayari magugustuhan mo

them if you'd like I can show you a few  options that match your style you won't

sila kung gusto mo maipakita ko sa iyo ang ilang mga opsyon na tumutugma sa iyong istilo na hindi mo

regret that's not a bad idea yeah that could be

pagsisisihan na hindi masamang ideya iyon. maaaring maging

great thank you for handling this so well  I came in pretty upset but you've been very

mahusay salamat sa iyo para sa paghawak nito nang mahusay, pumasok ako na medyo masama ang loob ngunit naging napaka-

professional it's my job to make sure you  live satisfied sir let's go over the shoe

propesyonal mo ito ang aking trabaho upang matiyak na nabubuhay ka na nasisiyahan sir, pumunta tayo sa

section and I'll show you some  options that I think think you love oh

seksyon ng sapatos at ipapakita ko sa iyo ang ilang mga pagpipilian na sa tingin ko ay mahal mo oh

and if you don't find anything suitable  we can still process a refund for you

at kung wala kang mahanap na bagay pwede pa rin kaming magproseso ng refund para sa iyo

today that sounds good for me all  right I will see those new shoes you

ngayon na mukhang maganda para sa akin sige makikita ko iyong mga bagong sapatos na

have oh can you see the ones over there while  I finish with the last client please thank

mayroon ka oh makikita mo ba ang mga naroroon habang natapos ko sa huling kliyente mangyaring

you exactly right there I'll  be with you in a moment next

salamat sakto diyan kukunin ko be with you in a moment next

please hello I'm really frustrated  right now I bought this blender just  

please hello I'm really frustrated right now I buy this blender just

last week and it already stopped  working it was supposed to be top

last week and it already stopped working it was supposed to be top

quality I want to know what you're  going to do about it I need a

quality Gusto kong malaman kung ano ang gagawin mo tungkol dito kailangan ko a

solution good afternoon sir I'm really  sorry to hear about your experience with the

solusyon magandang hapon sir Ikinalulungkot ko talaga na marinig ang tungkol sa iyong karanasan sa

blender let me tell you that I completely  understand why you're upset and I'm here to

blender hayaan mo akong sabihin sa iyo na lubos kong naiintindihan kung bakit ka nagagalit at narito ako upang

help may I take a look at the blender  to see if we can figure out what went

tumulong maaari ko bang tingnan ang blender upang makita kung magagawa natin figure out what went

wrong sure here it is you see  I use it only three times three

wrong sure here it is you see I use it only three times three

times and then it just wouldn't turn  on it's like it died for no reason

times and then it just didn't turn on it's like it died for no reason

look thank you for that information  I can see that it looks practically

look thank you for that information I can see that it looks practically

new so this definitely shouldn't be  happening we take product reliability very

new kaya tiyak na hindi ito dapat Nangyayari, sineseryoso namin ang pagiging maaasahan ng produkto,

seriously all right don't worry could you  prefer a replacement blender or would you like a

okay, huwag mag-alala, mas gusto mo ba ang isang kapalit na blender o gusto mo ng

refund I'd like a replacement but only if I can  get a different model I don't trust this one

refund Gusto ko ng kapalit ngunit kung makakakuha ako ng ibang modelo, hindi na ako nagtitiwala sa isang ito

anymore that's perfectly understandable  sir we have several other models in

na perpekto. understandable sir we have few other models in

stock that are known for their durability  and wrong performance they are top

stock that are known for their durability and wrong performance they are top

quality I'd be happy to show you some options  and help you choose one that meets your

quality I'd be happy to show you some options and help you choose one that meets your

expectations now do you have the  receipt with you so I can process The

expectations now meron ka bang resibo sa iyo kaya I can process The

Exchange yes here's the receipt I appreciate  you being so calm and professional about

Exchange yes here's the receipt I appreciate you being so calm and professional about

it I have to be honest I was  expecting a fight when I walked

it I have to be honest I was expecting a fight when I walked

in thank you we always aim  to resolve issues quickly and

in thank you lagi naming nilalayon na maresolba ang mga isyu nang mabilis at

respectfully your satisfaction is important  to us let's go over the kitchen appliance

magalang na ang iyong kasiyahan ay mahalaga sa amin tingnan natin ang

section and I'll help you find a new  blender that fits your needs we have great

seksyon ng appliance sa kusina at tutulungan kitang makahanap ng bagong blender na akma sa iyong mga pangangailangan mayroon kaming magagandang

models if you're not satisfied with any of the  options we can proceed with a full refund as

modelo kung hindi ka nasisiyahan sa alinman sa mga opsyon na maaari naming ipagpatuloy ang isang buong refund pati na

well that sounds good thank you I'm  starting to feel better about about shopping

rin ang tunog mabuti salamat Nagsisimula na akong gumaan ang pakiramdam tungkol sa pamimili

here I'm glad to hear that Mr Lee now  let's find you a blender that you'll

dito Natutuwa akong marinig na si Mr Lee ngayon ay maghanap tayo ng blender na magugustuhan mo

love and that will work perfectly for years  to come I'll be right there in a minute

at ito ay gagana nang perpekto sa mga darating na taon. sandali

please I know I know maybe there are many  complaints but you know what what I love my

please alam ko alam ko baka maraming reklamo pero alam mo kung ano ang mahal ko sa

job I love helping people solve  their problems well I have to keep

trabaho ko I love helping people solve their problems well I have to keep

working please if you like my job and  want more like and share this video and  

working please if you like my job and want more like and share this video and

comment take care I hope you liked this  conversation if you could improve your  

comment ingat sana nagustuhan mo ang usapang ito kung maaari mong pagbutihin ang iyong

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video na ito sa isang kaibigan at kung nais mong suportahan ang channel na ito maaari kang sumali sa amin

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o mag-click sa pindutan ng super salamat salamat sa iyong suporta ingat