Nirmalya Kumar: India's invisible innovation

Translator: Thu-Huong Ha Reviewer: Jenny Zurawell

Over the last two decades, India has become

a global hub for software development

and offshoring of back office services, as we call it,

and what we were interested in finding out was that

because of this huge industry that has started

over the last two decades in India,

offshoring software development and back office services,

there's been a flight of white collar jobs

from the developed world to India.

When this is combined with the loss of manufacturing jobs

to China, it has, you know, led to considerable angst

amongst the Western populations.

In fact, if you look at polls, they show a declining

trend for support for free trade in the West.

Now, the Western elites, however, have said

this fear is misplaced.

For example, if you have read — I suspect many of you

have done so — read the book by Thomas Friedman

called "The World Is Flat," he said, basically, in his book

that, you know, this fear for free trade is wrong

because it assumes, it's based on a mistaken assumption

that everything that can be invented has been invented.

In fact, he says, it's innovation that will keep the West

ahead of the developing world,

with the more sophisticated, innovative tasks being done

in the developed world, and the less sophisticated,

shall we say, drudge work being done

in the developing world.

Now, what we were trying to understand was,

is this true?

Could India become a source, or a global hub,

of innovation, just like it's become a global hub

for back office services and software development?

And for the last four years, my coauthor Phanish Puranam

and I spent investigating this topic.

Initially, or, you know, as people would say, you know,

in fact the more aggressive people who are supporting

the Western innovative model, say,

"Where are the Indian Googles, iPods and Viagras,

if the Indians are so bloody smart?" (Laughter)

So initially, when we started our research, we went

and met several executives, and we asked them,

"What do you think? Will India go from being a favored

destination for software services and back office services

to a destination for innovation?"

They laughed. They dismissed us.

They said, "You know what? Indians don't do innovation."

The more polite ones said, "Well, you know, Indians

make good software programmers and accountants,

but they can't do the creative stuff."

Sometimes, it took a more, took a veneer of sophistication,

and people said, "You know, it's nothing to do with Indians.

It's really the rule-based, regimented education system

in India that is responsible for killing all creativity."

They said, instead, if you want to see real creativity,

go to Silicon Valley, and look at companies

like Google, Microsoft, Intel.

So we started examining the R&D and innovation labs

of Silicon Valley.

Well, interestingly, what you find there is,

usually you are introduced to the head of the innovation lab

or the R&D center as they may call it,

and more often than not, it's an Indian. (Laughter)

So I immediately said, "Well, but you could not have been

educated in India, right?

You must have gotten your education here."

It turned out, in every single case,

they came out of the Indian educational system.

So we realized that maybe we had the wrong question,

and the right question is, really, can Indians

based out of India do innovative work?

So off we went to India. We made, I think,

about a dozen trips to Bangalore, Mumbai, Gurgaon,

Delhi, Hyderabad, you name it, to examine

what is the level of corporate innovation in these cities.

And what we found was, as we progressed in our research,

was, that we were asking really the wrong question.

When you ask, "Where are the Indian Googles,

iPods and Viagras?" you are taking a particular perspective

on innovation, which is innovation for end users,

visible innovation.

Instead, innovation, if you remember, some of you

may have read the famous economist Schumpeter,

he said, "Innovation is novelty

in how value is created and distributed."

It could be new products and services,

but it could also be new ways of producing products.

It could also be novel ways of organizing firms and industries.

Once you take this, there's no reason to restrict innovation,

the beneficiaries of innovation, just to end users.

When you take this broader conceptualization of innovation,

what we found was, India is well represented

in innovation, but the innovation that is being done in India

is of a form we did not anticipate, and what we did was

we called it "invisible innovation."

And specifically, there are four types of invisible innovation

that are coming out of India.

The first type of invisible innovation out of India

is what we call innovation for business customers,

which is led by the multinational corporations,

which have -- in the last two decades, there have been

750 R&D centers set up in India by multinational companies

employing more than 400,000 professionals.

Now, when you consider the fact that, historically,

the R&D center of a multinational company

was always in the headquarters, or in the country of origin

of that multinational company, to have 750 R&D centers

of multinational corporations in India

is truly a remarkable figure.

When we went and talked to the people in those innovation

centers and asked them what are they working on,

they said, "We are working on global products."

They were not working on localizing global products

for India, which is the usual role of a local R&D.

They were working on truly global products,

and companies like Microsoft, Google, AstraZeneca,

General Electric, Philips, have already answered

in the affirmative the question that from their Bangalore

and Hyderabad R&D centers they are able to produce

products and services for the world.

But of course, as an end user, you don't see that,

because you only see the name of the company,

not where it was developed.

The other thing we were told then was, "Yes, but, you know,

the kind of work that is coming out of the Indian R&D center

cannot be compared to the kind of work that is coming out

of the U.S. R&D centers."

So my coauthor Phanish Puranam, who happens to be

one of the smartest people I know, said

he's going to do a study.

What he did was he looked at those companies

that had an R&D center in USA and in India,

and then he looked at a patent that was filed

out of the U.S. and a similar patent filed out of the same

company's subsidiary in India,

so he's now comparing the patents of R&D centers

in the U.S. with R&D centers in India of the same company

to find out what is the quality of the patents filed

out of the Indian centers and how do they compare

with the quality of the patents filed out of the U.S. centers?

Interestingly, what he finds is

— and by the way, the way we look at the quality of a patent

is what we call forward citations: How many times

does a future patent reference the older patent? —

he finds something very interesting.

What we find is that the data says

that the number of forward citations of a patent filed

out of a U.S. R&D subsidiary is identical to the number

of forward citations of a patent filed by an Indian subsidiary

of the same company within that company.

So within the company, there's no difference in the forward

citation rates of their Indian subsidiaries versus

their U.S. subsidiaries.

So that's the first kind of invisible innovation coming out of India.

The second kind of invisible innovation coming out of India

is what we call outsourcing innovation to Indian companies,

where many companies today are contracting

Indian companies to do a major part of their product

development work for their global products

which are going to be sold to the entire world.

For example, in the pharma industry, a lot of the molecules

are being developed, but you see a major part of that work

is being sent to India.

For example, XCL Technologies,

they developed two of the mission critical systems

for the new Boeing 787 Dreamliner,

one to avoid collisions in the sky,

and another to allow landing in zero visibility.

But of course, when you climb onto the Boeing 787,

you are not going to know that this is invisible innovation

out of India.

The third kind of invisible innovation coming out of India

is what we call process innovations, because of an injection

of intelligence by Indian firms.

Process innovation is different from product innovation.

It's about how do you create a new product or develop

a new product or manufacture a new product,

but not a new product itself?

Only in India do millions of young people dream

of working in a call center.

What happens — You know, it's a dead end job in the West,

what high school dropouts do.

What happens when you put hundreds of thousands

of smart, young, ambitious kids

on a call center job?

Very quickly, they get bored, and they start innovating,

and they start telling the boss how to do this job better, and

out of this process innovation comes product innovations,

which are then marketed around the world.

For example, 24/7 Customer,

traditional call center company, used to be a traditional

call center company. Today they're developing

analytical tools to do predictive modeling so that before

you pick up the phone, you can guess

or predict what this phone call is about.

It's because of an injection of intelligence into a process

which was considered dead for a long time in the West.

And the last kind of innovation, invisible innovation

coming out of India is what we call management innovation.

It's not a new product or a new process

but a new way to organize work,

and the most significant management innovation to come

out of India, invented by the Indian offshoring industry

is what we call the global delivery model.

What the global delivery model allows is, it allows you

to take previously geographically core-located tasks,

break them up into parts, send them around the world

where the expertise and the cost structure exists,

and then specify the means for reintegrating them.

Without that, you could not have any of the other

invisible innovations today.

So, what I'm trying to say is, what we are finding

in our research is, that if products for end users

is the visible tip of the innovation iceberg,

India is well represented in the invisible, large,

submerged portion of the innovation iceberg.

Now, this has, of course, some implications,

and so we developed three implications of this research.

The first is what we called sinking skill ladder,

and now I'm going to go back to where I started my

conversation with you, which was about the flight of jobs.

Now, of course, when we first, as a multinational company,

decide to outsource jobs to India in the R&D,

what we are going to do is we are going to outsource the

bottom rung of the ladder to India, the least sophisticated jobs,

just like Tom Friedman would predict.

Now, what happens is, when you outsource the bottom rung

of the ladder to India for innovation and for R&D work,

at some stage in the very near future you are going to have

to confront a problem,

which is where does the next step

of the ladder people come from within your company?

So you have two choices then:

Either you bring the people from India into

the developed world to take positions in the next step

of the ladder — immigration —

or you say, there's so many people in the bottom step

of the ladder waiting to take the next position in India,

why don't we move the next step to India?

What we are trying to say is

that once you outsource the bottom end of the ladder, you --

it's a self-perpetuating act, because of the sinking skill ladder,

and the sinking skill ladder is simply the point that

you can't be an investment banker

without having been an analyst once.

You can't be a professor without having been a student.

You can't be a consultant without having been a research associate.

So, if you outsource the least sophisticated jobs,

at some stage, the next step of the ladder has to follow.

The second thing we bring up is what we call

the browning of the TMT, the top management teams.

If the R&D talent is going to be based out of India

and China, and the largest growth markets

are going to be based out of India and China,

you have to confront the problem that

your top management of the future

is going to have to come out of India and China,

because that's where the product leadership is,

that's where the important market leadership is.

Right? And the last thing we point out in this slide,

which is, you know, that to this story, there's one caveat.

India has the youngest growing population in the world.

This demographic dividend is incredible, but paradoxically,

there's also the mirage of mighty labor pools.

Indian institutes and educational system,

with a few exceptions, are incapable of producing students

in the quantity and quality needed

to keep this innovation engine going,

so companies are finding innovative ways to overcome this,

but in the end it does not absolve the government

of the responsibility for creating this educational structure.

So finally, I want to conclude

by showing you the profile of one company, IBM.

As many of you know, IBM has always been considered

for the last hundred years to be one of the most

innovative companies.

In fact, if you look at the number of patents filed over history,

I think they are in the top or the top two or three companies

in the world of all patents filed in the USA as a private company.

Here is the profile of employees of

IBM over the last decade.

In 2003, they had 300,000 employees,

or 330,000 employees, out of which, 135,000

were in America, 9,000 were in India.

In 2009, they had 400,000 employees, by which time

the U.S. employees had moved to 105,000,

whereas the Indian employees had gone to 100,000.

Well, in 2010, they decided they're not going to reveal

this data anymore, so I had to make some estimates

based on various sources.

Here are my best guesses. Okay? I'm not saying

this is the exact number, it's my best guess.

It gives you a sense of the trend.

There are 433,000 people now at IBM, out of which

98,000 are remaining in the U.S.,

and 150,000 are in India.

So you tell me, is IBM an American company,

or an Indian company? (Laughter)

Ladies and gentlemen, thank you very much. (Applause)