Practice English Conversation to Improve Speaking (Customer service) English Conversation Practice

good morning TMA international company  this is soul speaking how can I help you

早上好，TMA 国际公司，这是灵魂之语，我能为您提供什么帮助，

good morning I'm calling you because I  have a problem with my internet connection

早上好，我打电话给您是因为我的互联网连接有问题，

I understand that this has been inconvenient for  you you don't have internet at all or is it slow  

我知道这对您来说很不方便，您根本没有互联网，或者是慢，

no I don't have internet right now I've  been trying to connect to Wi-Fi but nothing

不，我现在没有互联网，我一直在尝试连接 Wi-Fi，但

I understand sir I'm going to do everything  I can to get this result as soon as possible

我什么都不懂，先生，我会尽我所能尽快得到这个结果，

I need to ask you a couple of questions  first since when do you have this problem

我需要问你几个首先是问题，因为你什么时候有这个问题

actually it's been like this the whole  morning and also last night can you help me

实际上整个早上和昨晚都是这样，你能帮我吗，

of course sir I will check what the  problem is hold on a minute please

先生，我会检查一下问题是什么，你好

hello sir I see that there are no problems  with your service everything seems to be okay

，先生，我看到没有问题有了你的服务，一切似乎都很好

how can you tell me that I mean I'm here at home  

你怎么能告诉我我的意思是我在家里

and I'm telling you there  is no internet connection

，我告诉你没有互联网连接是的，

yes I understand sir but we haven't  reported any problem we can try something

先生，我明白，但我们没有报告任何问题，我们可以尝试一些事情

can you reboot your router you just need  to press the red button on your router

可以你重启你的路由器 你只需要按你路由器上的红色按钮

I have already done that and it didn't work I  need you to send an expert technician please

我已经这样做了 但它不起作用 我需要你派专业技术人员 请

can you try turning your router off for five  minutes and then turn it on again please

你可以尝试将路由器关闭五分钟然后打开它再次拜托，

I also did that I have tried all the  procedures mentioned in the manual and nothing

我也这样做了，我已经尝试了手册中提到的所有程序，但没有任何问题，

all right sir then I will need to transfer  you to the right area please stay online

先生，然后我需要将您转移到正确的区域，请保持在线，

really you have to transfer me I'm  being on hold for the last 30 minutes

真的，您必须转移我，我正在等待最后一次30 分钟

I followed all of your prompts to talk to you  and now you're telling me that you won't help me

我按照您的所有提示与您交谈，现在您告诉我您不会帮助我

I understand that you've been waiting for a  long time and need to have this issue addressed

我知道您已经等待了很长时间并且需要解决这个问题

what I can do right away is  consult my colleague about  

我可以做些什么away is consulting my colleague about

your problem it will only  take two or three minutes

your problem 它只需要两三分钟

I consider myself a patient person but you're  taking too long to solve this problem and

我认为自己是一个有耐心的人但是你花了太长时间来解决这个问题

I appreciate your patience in this matter  I'm going to do everything I can to get  

我感谢你在这件事上的耐心我会尽我所能为了

this result as soon as possible can  you hold for two to three minutes  

尽快得到这个结果，你可以等两到三分钟

while I contact A co-worker who would be  better equipped to answer your question  

，我会联系一个同事，他会更好地回答你的问题

okay okay just hurry up please I need to  go back to work in a couple of minutes

好吧好吧快点我需要在几分钟内回去工作

thank you sir

谢谢，先生，

hello

您好

yes here I am are you the system  technique or the person who will help me

，是的，我是系统技术人员或可以帮助我的人，

no sir I'm afraid all our technicians  on the internet are busy right now

不，先生，恐怕我们互联网上的所有技术人员现在都很忙，

but I will try to solve your problem  anyway are you by your Internet modem sir

但无论如何我都会尝试解决您的问题，您是通过互联网调制解调器 先生

yes I am I have been waiting for you to  give me a solution for more than an hour

是的 我已经等了一个多

alright sir at the back you will see a code  can you take a picture and send it please

小时

yeah I can see the code and I can take  a picture but where do I have to send it

了一张图片，但我必须将它发送到哪里

you will have to log in in your app the company's  application there you will see an option to send  

你必须登录你的应用程序公司的应用程序在那里你会看到一个发送

pictures I don't have that app install on my  cell phone you never told me I had to do that

图片的选项我没有在我的手机上安装那个应用程序你从来没有告诉我我必须那样做

that's the only way we have  to send pictures Sir that way  

这是我们发送图片的唯一方法 先生 这样

I could help you properly can you download it now

我可以正确地帮助你 你现在可以下载吗 好吧

ah all right I'm doing that now it's done what now

我正在这样做 现在它已经完成 现在

perfect now click on the image  icon and send the code image please

完美 现在点击图片图标并发送代码图片 请

okay I already did it it's taken some time  to send how much longer will I have to wait

好的，我已经完成了，发送需要一些时间，我还需要等待多长时间

it's already here now I will put this code on the  program and will reboot your internet connection  

它已经在这里了，我将把这段代码放在程序中，并重新启动您的互联网连接，

just wait a minute all right it's done  

稍等一下，完成了，

can you check if you now have  an internet connection please

您可以检查一下您是否现在有互联网连接请不要

no still nothing listen I need to  have internet connection on my laptop

仍然没有什么听我需要在我的笔记本电脑上连接互联网

I work from home an internet is really important  for me I need you to solve this problem now

我在家工作互联网对我来说真的很重要我现在需要你解决这个问题我

I understand how frustrating that can  be let's see how we can work this out

明白这有多令人沮丧让我们看看我们如何能够解决

sometimes this problem happens because  the plan you hired doesn't work well

这个问题 有时会出现此问题，因为您租用的计划效果不佳

I was just checking your account and I see that  you are eligible for our full day internet package

我刚刚检查了您的帐户，我发现您有资格享受我们的全天互联网套餐

you will only be charged for the setup  on the first six months of the service  

您只需支付前六个月的设置费用该服务

are free you can cancel at any time  it's a great service that gives you  

是免费的，您可以随时取消这是一项很棒的服务，让您可以

the option of having the fastest  internet connection in the country

选择拥有该国最快的互联网连接，

seriously I can't believe it I don't  want an upgrade I already have a plan

我真的不敢相信我不想升级我已经有一个计划

I know sir but this plan is the best in  the country you won't have problems anymore

我知道先生但这个计划是全国最好的，你不会再有问题了

you have told me you work from home this is the  best plan for someone with your particular needs

你告诉我你在家工作，对于有特殊需求的人来说，这是最好的计划，

for just one hundred dollars a month you can have  the fastest internet connection it's amazing and  

每月只需一百美元，你就可以拥有最快的互联网连接，这太棒了，

for special customers like you I'm willing to give  the first six months for free are you interested

对于像你这样的特殊客户，我愿意提供前六个免费几个月你感兴趣

what no I'm not interested I don't want  any upgrade I need you to solve my problem

吗不我不感兴趣我不想要任何升级我需要你来解决我的问题

because you're a valid customer I'm happy to let  you know that we'll be sending you a special gift

因为你是一个有效的客户我很高兴地告诉你我们会寄给你一个特殊礼物，

you will receive it right after you  accept the upgrade are you interested

您将在接受升级后立即收到它，您有兴趣

no and I'm tired of this will you do  something to solve my problem right now or not

吗？我已经厌倦了，您现在是否可以做点什么来解决我的问题，当然，

of course sir I can send a technician  the next Monday is that okay  

先生，我可以在下周一派技术人员，可以

the next Monday you're kidding  right I need it now do something

吗下周一你在开玩笑吧，我需要它现在做点什么

let me see then in that case  I will put your case as urgent

让我看看然后在那种情况下我会把你的情况作为紧急情况

the technician will be arriving  in 48 hours from now don't worry

技术人员将在 48 小时后到达别担心

but I need to work right now you know  what I want to cancel my internet plan now

但我现在需要工作你知道我现在想取消我的互联网计划

I understand sir just I need to know what  could be the reason for the cancellation

我明白先生只是我需要知道取消的原因是什么

the reason that you are incompetent  this probably is the worst company ever

你不称职这可能是有史以来最糟糕的公司

look I'm new here I don't know how to answer your  question would you like to speak to my supervisor

我是新来的我不知道如何回答你的问题你想和我的主管谈谈

yes please I want to talk to him or  no better not I want to cancel my plan

是的我想和他谈谈或者最好不要我想取消我的计划

I will transfer your call to my supervisor  so he can help you with your problem sir

我会把你的电话转给我的主管所以他可以帮助你解决你的问题先生

no I don't want to hello hello I can't  believe he hung up I hope you liked this  

不我不不想你好你好我不敢相信他挂断了我希望你喜欢这个

conversation if you could improve your English  a little more please subscribe to the channel  

对话如果你能再提高一点英语请订阅频道

and share this video with a friend and if you  want to support this channel you can join us  

并与朋友分享这个视频如果你想支持这个频道你可以加入我们

or click on the super thanks button thank  you very much for your support take care

或点击超级感谢按钮非常感谢您的支持保重