Practice English Conversation to Improve Speaking (Customer service) English Conversation Practice

good morning TMA international company  this is soul speaking how can I help you

magandang umaga TMA international company this is soul speaking how can I help you

good morning I'm calling you because I  have a problem with my internet connection

good morning I'm calling you kasi may problema ako sa internet connection ko

I understand that this has been inconvenient for  you you don't have internet at all or is it slow  

Naiintindihan ko na ito ay naging abala para sa iyo wala ka talagang internet o ito ba mabagal

no I don't have internet right now I've  been trying to connect to Wi-Fi but nothing

hindi wala akong internet ngayon sinusubukan kong kumonekta sa Wi-Fi ngunit wala

I understand sir I'm going to do everything  I can to get this result as soon as possible

akong naiintindihan sir gagawin ko ang lahat ng aking makakaya upang makuha ang resulta sa lalong madaling panahon

I need to ask you a couple of questions  first since when do you have this problem

kailangan kong magtanong sa iyo ng isang pares of questions first since kailan po kayo nagkaproblema

actually it's been like this the whole  morning and also last night can you help me

actually ganito na po the whole morning and also last night pwede nyo po ba ako matulungan

of course sir I will check what the  problem is hold on a minute please

syempre sir titingnan ko po kung ano yung problema hold on a minute please

hello sir I see that there are no problems  with your service everything seems to be okay

hello sir nakikita ko po na walang problema. sa service mo parang okay na lahat

how can you tell me that I mean I'm here at home  

paano mo masasabi sa akin na ang ibig kong sabihin nandito ako sa bahay

and I'm telling you there  is no internet connection

at sinasabi ko sayo walang internet connection

yes I understand sir but we haven't  reported any problem we can try something

oo naiintindihan ko sir pero wala pa kaming naireport na problema we can try something

can you reboot your router you just need  to press the red button on your router

can i-reboot mo ang iyong router kailangan mo lang pindutin ang pulang buton sa iyong router

I have already done that and it didn't work I  need you to send an expert technician please

nagawa ko na iyon at hindi ito gumana kailangan kong magpadala ka ng isang ekspertong technician mangyaring

can you try turning your router off for five  minutes and then turn it on again please

subukan mo bang patayin ang iyong router sa loob ng limang minuto at pagkatapos ay i-on ito again please

I also did that I have tried all the  procedures mentioned in the manual and nothing

ginawa ko na din na sinubukan ko lahat ng procedures na binanggit sa manual at wala

all right sir then I will need to transfer  you to the right area please stay online

sige sir then I will need to transfer you to the right area please stay online

really you have to transfer me I'm  being on hold for the last 30 minutes

really you have to transfer me I'm being on hold for the last 30 minuto

I followed all of your prompts to talk to you  and now you're telling me that you won't help me

ay sinunod ko ang lahat ng iyong mga senyas upang makipag-usap sa iyo at ngayon ay sinasabi mo sa akin na hindi mo ako tutulungan.

I understand that you've been waiting for a  long time and need to have this issue addressed

Naiintindihan ko na ikaw ay naghihintay nang matagal at kailangang matugunan ang isyung ito

what I can do right away is  consult my colleague about  

kung ano ang magagawa ko nang tama ang layo ay kumunsulta sa aking kasamahan tungkol sa

your problem it will only  take two or three minutes

iyong problema aabutin lamang ng dalawa o tatlong minuto

I consider myself a patient person but you're  taking too long to solve this problem and

Itinuturing ko ang aking sarili na isang taong matiyaga ngunit masyado kang nagtatagal upang malutas ang problemang ito at

I appreciate your patience in this matter  I'm going to do everything I can to get  

pinahahalagahan ko ang iyong pasensya sa bagay na ito gagawin ko ang lahat ng aking makakaya para makuha

this result as soon as possible can  you hold for two to three minutes  

ang resulta sa lalong madaling panahon maaari kang humawak ng dalawa hanggang tatlong minuto

while I contact A co-worker who would be  better equipped to answer your question  

habang nakikipag-ugnayan ako sa isang katrabaho na mas makakasagot sa tanong mo

okay okay just hurry up please I need to  go back to work in a couple of minutes

okay okay, bilisan mo lang please kailangan kong bumalik sa trabaho sa loob ng ilang minuto

thank you sir

salamat sir

hello

hello

yes here I am are you the system  technique or the person who will help me

oo eto ako ikaw ang system technique o ang taong tutulong sa akin

no sir I'm afraid all our technicians  on the internet are busy right now

hindi sir natatakot ako lahat ng mga technician natin sa internet ay busy ngayon

but I will try to solve your problem  anyway are you by your Internet modem sir

pero susubukan kong lutasin ang iyong problema anyway ikaw ba ay sa pamamagitan ng iyong Internet modem sir

yes I am I have been waiting for you to  give me a solution for more than an hour

yes po more than an hour po ako naghihintay na bigyan nyo ako ng solusyon

alright sir at the back you will see a code  can you take a picture and send it please

sige sir sa likod may makikita po kayong code pwede po ba magpapicture and send it please

yeah I can see the code and I can take  a picture but where do I have to send it

yeah I can see the code and I can take isang larawan ngunit saan ko kailangan ipadala ito

you will have to log in in your app the company's  application there you will see an option to send  

kailangan mong mag-log in sa iyong app ang application ng kumpanya doon makikita mo ang isang pagpipilian upang magpadala ng

pictures I don't have that app install on my  cell phone you never told me I had to do that

mga larawan wala akong naka-install na app sa aking cell phone hindi mo sinabi sa akin na kailangan ko gawin mo

that's the only way we have  to send pictures Sir that way  

yan ang tanging paraan na kailangan nating magpadala ng mga larawan Sir sa paraang iyon ay

I could help you properly can you download it now

matutulungan kita ng maayos pwede mo ba itong idownload ngayon

ah all right I'm doing that now it's done what now

ah sige ginagawa ko na yan ngayon tapos na what now

perfect now click on the image  icon and send the code image please

perfect now click on the image icon and send the code image please

okay I already did it it's taken some time  to send how much longer will I have to wait

okay nagawa ko na ito medyo natagalan para ipadala kung gaano pa ako maghihintay

it's already here now I will put this code on the  program and will reboot your internet connection  

nandito na ito ngayon ilalagay ko ang code na ito sa program at ire-reboot ang iyong koneksyon sa internet

just wait a minute all right it's done  

maghintay lamang ng isang minuto ok tapos na ito

can you check if you now have  an internet connection please

maaari mong suriin kung ikaw ngayon ay may koneksyon sa internet mangyaring

no still nothing listen I need to  have internet connection on my laptop

wala pa ring makinig kailangan kong magkaroon ng koneksyon sa internet sa aking laptop

I work from home an internet is really important  for me I need you to solve this problem now

Nagtatrabaho ako mula sa bahay ang isang internet ay talagang mahalaga para sa akin kailangan ko sa iyo upang malutas ang problemang ito ngayon

I understand how frustrating that can  be let's see how we can work this out

naiintindihan ko kung gaano nakakadismaya iyon tingnan natin kung paano natin magagawa work this out

sometimes this problem happens because  the plan you hired doesn't work well

minsan nangyayari ang problemang ito dahil hindi gumagana ng maayos ang plan na kinuha mo

I was just checking your account and I see that  you are eligible for our full day internet package

Sinusuri ko lang ang iyong account at nakita kong kwalipikado ka para sa aming buong araw na internet package

you will only be charged for the setup  on the first six months of the service  

sisingilin ka lang para sa setup sa unang anim na buwan ng ang serbisyo

are free you can cancel at any time  it's a great service that gives you  

ay libre maaari mong kanselahin anumang oras ito ay isang mahusay na serbisyo na nagbibigay sa iyo

the option of having the fastest  internet connection in the country

ng opsyon na magkaroon ng pinakamabilis na koneksyon sa internet sa bansa

seriously I can't believe it I don't  want an upgrade I already have a plan

seryoso hindi ako makapaniwala na ayaw ko ng upgrade may plano na ako

I know sir but this plan is the best in  the country you won't have problems anymore

alam ko sir ngunit ang planong ito ay ang pinakamahusay sa bansa hindi ka na magkakaroon ng mga problema

you have told me you work from home this is the  best plan for someone with your particular needs

sinabi mo sa akin na nagtatrabaho ka mula sa bahay ito ang pinakamahusay na plano para sa isang taong may iyong partikular na pangangailangan

for just one hundred dollars a month you can have  the fastest internet connection it's amazing and  

para sa isang daang dolyar lamang sa isang buwan maaari kang magkaroon ng pinakamabilis na koneksyon sa internet ito ay kamangha-manghang at

for special customers like you I'm willing to give  the first six months for free are you interested

para sa mga espesyal na customer na tulad mo handa akong ibigay ang unang anim buwan nang libre interesado ka

what no I'm not interested I don't want  any upgrade I need you to solve my problem

ba ano hindi hindi ako interesado ayoko ng anumang pag-upgrade

because you're a valid customer I'm happy to let  you know that we'll be sending you a special gift

. special gift

you will receive it right after you  accept the upgrade are you interested

matatanggap mo agad pagkatapos mong tanggapin ang upgrade interesado ka ba

no and I'm tired of this will you do  something to solve my problem right now or not

hindi at pagod na ako dito may gagawin ka ba para masolusyunan ang problema ko ngayon o hindi

of course sir I can send a technician  the next Monday is that okay  

syempre sir pwede ako magpadala ng technician sa susunod na lunes okay lang ba

the next Monday you're kidding  right I need it now do something

ang sa susunod na Lunes nagbibiro ka tama kailangan ko ito ngayon gawin ang isang bagay

let me see then in that case  I will put your case as urgent

hayaan mo akong makita pagkatapos kung ganoon ay ilalagay ko ang iyong kaso bilang urgent

the technician will be arriving  in 48 hours from now don't worry

ang technician ay darating sa loob ng 48 oras mula ngayon huwag mag-alala

but I need to work right now you know  what I want to cancel my internet plan now

ngunit kailangan kong magtrabaho ngayon alam mo what I want to cancel my internet plan now

I understand sir just I need to know what  could be the reason for the cancellation

I understand sir just I need to know what could be the reason for the cancellation

the reason that you are incompetent  this probably is the worst company ever

the reason that you are incompetent this probably is the worst company ever

look I'm new here I don't know how to answer your  question would you like to speak to my supervisor

look bago lang ako dito hindi ko alam kung paano to answer your question would you want to talk to my supervisor

yes please I want to talk to him or  no better not I want to cancel my plan

yes please I want to talk to him or no better not I want to cancel my plan

I will transfer your call to my supervisor  so he can help you with your problem sir

I will transfer your call to my supervisor para matulungan ka niya sa problema mo sir

no I don't want to hello hello I can't  believe he hung up I hope you liked this  

no I don 't want to hello hello Hindi ako makapaniwala na ibinaba niya ang tawag Sana ay nagustuhan mo ang

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pag-uusap na ito kung maaari mong pagbutihin ang iyong Ingles ng kaunti pa mangyaring mag-subscribe sa channel

and share this video with a friend and if you  want to support this channel you can join us  

at ibahagi ang video na ito sa isang kaibigan at kung gusto mong suportahan ang channel na ito ikaw maaaring sumali sa amin

or click on the super thanks button thank  you very much for your support take care

o mag-click sa pindutan ng sobrang salamat salamat talaga sa iyong suporta ingat