Practice English Conversation to Improve Speaking (Customer service) English Conversation Practice

good morning TMA international company  this is soul speaking how can I help you

good morning I'm calling you because I  have a problem with my internet connection

I understand that this has been inconvenient for  you you don't have internet at all or is it slow  

no I don't have internet right now I've  been trying to connect to Wi-Fi but nothing

I understand sir I'm going to do everything  I can to get this result as soon as possible

I need to ask you a couple of questions  first since when do you have this problem

actually it's been like this the whole  morning and also last night can you help me

of course sir I will check what the  problem is hold on a minute please

hello sir I see that there are no problems  with your service everything seems to be okay

how can you tell me that I mean I'm here at home  

and I'm telling you there  is no internet connection

yes I understand sir but we haven't  reported any problem we can try something

can you reboot your router you just need  to press the red button on your router

I have already done that and it didn't work I  need you to send an expert technician please

can you try turning your router off for five  minutes and then turn it on again please

I also did that I have tried all the  procedures mentioned in the manual and nothing

all right sir then I will need to transfer  you to the right area please stay online

really you have to transfer me I'm  being on hold for the last 30 minutes

I followed all of your prompts to talk to you  and now you're telling me that you won't help me

I understand that you've been waiting for a  long time and need to have this issue addressed

what I can do right away is  consult my colleague about  

your problem it will only  take two or three minutes

I consider myself a patient person but you're  taking too long to solve this problem and

I appreciate your patience in this matter  I'm going to do everything I can to get  

this result as soon as possible can  you hold for two to three minutes  

while I contact A co-worker who would be  better equipped to answer your question  

okay okay just hurry up please I need to  go back to work in a couple of minutes

thank you sir

hello

yes here I am are you the system  technique or the person who will help me

no sir I'm afraid all our technicians  on the internet are busy right now

but I will try to solve your problem  anyway are you by your Internet modem sir

yes I am I have been waiting for you to  give me a solution for more than an hour

alright sir at the back you will see a code  can you take a picture and send it please

yeah I can see the code and I can take  a picture but where do I have to send it

you will have to log in in your app the company's  application there you will see an option to send  

pictures I don't have that app install on my  cell phone you never told me I had to do that

that's the only way we have  to send pictures Sir that way  

I could help you properly can you download it now

ah all right I'm doing that now it's done what now

perfect now click on the image  icon and send the code image please

okay I already did it it's taken some time  to send how much longer will I have to wait

it's already here now I will put this code on the  program and will reboot your internet connection  

just wait a minute all right it's done  

can you check if you now have  an internet connection please

no still nothing listen I need to  have internet connection on my laptop

I work from home an internet is really important  for me I need you to solve this problem now

I understand how frustrating that can  be let's see how we can work this out

sometimes this problem happens because  the plan you hired doesn't work well

I was just checking your account and I see that  you are eligible for our full day internet package

you will only be charged for the setup  on the first six months of the service  

are free you can cancel at any time  it's a great service that gives you  

the option of having the fastest  internet connection in the country

seriously I can't believe it I don't  want an upgrade I already have a plan

I know sir but this plan is the best in  the country you won't have problems anymore

you have told me you work from home this is the  best plan for someone with your particular needs

for just one hundred dollars a month you can have  the fastest internet connection it's amazing and  

for special customers like you I'm willing to give  the first six months for free are you interested

what no I'm not interested I don't want  any upgrade I need you to solve my problem

because you're a valid customer I'm happy to let  you know that we'll be sending you a special gift

you will receive it right after you  accept the upgrade are you interested

no and I'm tired of this will you do  something to solve my problem right now or not

of course sir I can send a technician  the next Monday is that okay  

the next Monday you're kidding  right I need it now do something

let me see then in that case  I will put your case as urgent

the technician will be arriving  in 48 hours from now don't worry

but I need to work right now you know  what I want to cancel my internet plan now

I understand sir just I need to know what  could be the reason for the cancellation

the reason that you are incompetent  this probably is the worst company ever

look I'm new here I don't know how to answer your  question would you like to speak to my supervisor

yes please I want to talk to him or  no better not I want to cancel my plan

I will transfer your call to my supervisor  so he can help you with your problem sir

no I don't want to hello hello I can't  believe he hung up I hope you liked this  

conversation if you could improve your English  a little more please subscribe to the channel  

and share this video with a friend and if you  want to support this channel you can join us  

or click on the super thanks button thank  you very much for your support take care