3 Ways to Better Connect with Your Coworkers | The Way We Work, a TED series

116,155 views ・ 2023-10-10

TED


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00:00
People feel pretty disconnected at work right now:
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翻译人员: Sophia Ye 校对人员: suya f.
目前,人们在工作中感到相当的疏离:
00:02
disconnected from their organizations, from their jobs,
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与他们的组织、 工作以及同事之间的疏离。
00:05
and especially from their colleagues.
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00:07
You might feel too burned out to do anything about this last one
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也许你觉得自己已经筋疲力尽, 无法改变最后一个方面,
00:10
or maybe think that it doesn't matter.
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或者认为这无关紧要。
00:12
But actually, our relationships with our coworkers
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但事实上,我们与同事的关系
00:14
play a huge role in determining how successful,
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在决定我们在工作中的成功、
00:17
innovative and happy we'll be at work.
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创新和幸福程度方面发挥了巨大作用。
00:19
[The Way We Work]
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[《我们工作的方式》]
00:23
Our work relationships give us two valuable things:
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我们的工作关系为我们提供了 两个宝贵的东西:
00:27
social support and access to information.
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社会支持和信息获取。
00:29
And research shows it's the combination
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研究表明,这两者的结合
00:31
that can make us happier and more successful.
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可以使我们更加幸福和成功。
00:34
I'm a social scientist
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我是一名社会科学家,
00:35
and I study how the way we collaborate affects our well-being
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研究协作方式如何影响我们的幸福和
00:38
and professional success.
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职业成功。
00:39
I have a few tips,
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我有一些建议,
00:41
and you don't have to be a social butterfly to give them a try.
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你不必是一个社交达人才能尝试。
00:44
OK, tip number one.
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好的,第一个建议。
00:45
Build trust by opening up.
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通过敞开心扉建立信任。
00:47
Having a close friend at work makes us more effective at our jobs
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在工作中有一个亲近的朋友使 我们更有效率,
00:50
and definitely improves our well-being.
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肯定会改善我们的幸福感。
00:52
If you get along with your coworkers, you probably already have a sense of this,
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如果你与同事相处得不错, 你可能已经有这种感觉,
00:56
but our work friends are important for another reason
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但我们的工作朋友之所以重要 还有另一个原因,
00:58
and it has to do with access to information.
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与信息获取有关。
01:00
People don't just share their best ideas with anyone.
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人们不会把最好的想法分享给任何人。
01:03
We share with people we know and trust.
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我们与了解并信任的人分享。
01:05
I ran a multi-year study at Google
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我在谷歌进行了一项多年的研究,
01:06
to find out why some teams are successful and others fail.
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以找出为什么一些团队成功 而其他团队失败。
01:09
And what we found is that the teams who trust each other do so much better
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我们发现,相互信任的团队做得更好,
01:13
because people on those teams feel safe sharing their best ideas.
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因为这些团队的人感到安全, 愿意分享他们最好的想法。
01:16
So how can you start to build that trust?
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那么,你如何开始建立这种信任呢?
01:18
There's a concept called a vulnerability loop,
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有一个概念叫做脆弱循环,
01:20
and the basic idea is that when you’re vulnerable in front of somebody,
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基本思想是当你在某人面前 表现出脆弱时,
01:24
it makes it a lot easier for them to be vulnerable in front of you.
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这会让他们更容易在你面前表现出脆弱。
01:27
We usually think you have to trust somebody before you can open up.
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通常我们认为 在敞开心扉之前必须信任某人。
01:30
But what this research suggests is that often,
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但这项研究表明, 通常情况下,
01:32
trust comes after we've been vulnerable and people have responded empathetically.
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信任是在我们变得脆弱 并得到他人同理回应之后建立的。
01:37
So taking that risk to share that this week you feel a little off
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因此,冒险分享这周你感到有点不适,
01:40
because your kid's starting at a new school
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因为孩子开始上新学校,
01:42
or maybe you’re really worried about the status of your big project,
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或者因为你担心大项目的进展状况,
01:46
that can actually go a long way towards building a sense of trust
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这实际上在建立信任感 方面可以走很远的路,
01:49
that can make you and your teams much more effective.
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可以使你和你的团队更加高效。
01:52
OK, tip number two, be a joiner.
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好的,第二个建议,成为一个参与者。
01:54
Surprisingly, our closest friends aren't the best people
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令人惊讶的是,我们最亲近的朋友
01:57
for giving us access to new information.
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不一定是为我们提供新信息的最佳人选。
02:00
It's often our acquaintances
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通常是我们的熟人,
02:01
because they connect us to different social circles
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因为他们将我们连接到不同的社交圈,
02:04
and consequently new ways of thinking.
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从而带来新的思维方式。
02:06
Social scientists call these relationships weak ties,
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社会科学家将这些关系称为弱关系,
02:09
and when it comes to innovation,
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在创新方面,
02:11
they're more important than our strongest connections.
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它们比我们最强的联系更重要。
02:14
For example, in one study,
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例如,在一项研究中,
02:15
I found that people who had many weak ties
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我发现与连接到大型组织中
02:19
that connected different groups in a large organization
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不同团体的许多弱关系的人
02:21
were more likely to have high performance scores,
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更有可能获得高绩效评分,
02:23
more likely to be promoted
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更有可能获得晋升,
02:25
and even more likely to say they were a part of a creative breakthrough.
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甚至更有可能称自己是 创意突破的一部分。
02:28
The best way I've seen for developing weak ties
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我见过的发展弱关系最好的方式
02:30
is to join groups outside of your day-to-day work.
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是加入日常工作之外的团体。
02:33
Things like philanthropic organizations,
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慈善组织、
02:35
sports clubs or employee resource groups are great examples.
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体育俱乐部或员工资源团体等 都是很好的例子。
02:39
You never know.
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谁知道。
02:40
Tobin from Legal, who you met playing pickleball,
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在打壁球时认识的法务部的托宾
02:42
might have a great idea
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可能有一个可以真正帮助 你的项目的好主意。
02:44
that can really help you out in your next project.
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02:46
And for leaders trying to spark innovation,
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对于试图激发创新的领导者来说,
02:48
having a regular trivia group might be more effective
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拥有一个定期的小知识竞赛小组
02:51
the best-run strategy summit.
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可能比最佳的战略峰会更有效。
02:52
OK, this last tip is especially helpful for managers.
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好的,这最后一个建议 对经理特别有帮助。
02:55
Tip three: Make it a little bit easier for people to belong to something.
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第三个建议: 让人们更容易加入某个群体。
02:59
A number of years ago,
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几年前,
03:00
I helped redesign the onboarding process at a big company.
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我帮助重新设计了 一个大公司的入职流程。
03:03
At the time, the onboarding week was maybe informative,
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当时,入职周也许提供了信息,
03:06
but it didn't do a lot to create meaningful connection.
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但没有创造有意义的联系。
03:09
So I ran an experiment.
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所以我进行了一个实验。
03:10
Every week, I assigned new employees to one of five groups,
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每周,我将新员工分配到五个
03:14
each with a different colored T-shirt,
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不同颜色T恤的小组之一,
03:16
and something amazing started to happen.
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然后出现了一些惊人的事情。
03:18
Almost immediately,
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几乎立刻,
03:19
people wearing yellow T-shirts started having breakfast together.
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穿着黄色T恤的人开始一起吃早餐。
03:23
People in the green T-shirts
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穿绿色T恤的人
03:24
started walking between the different sessions together.
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开始一起在不同的会议之间走动。
03:27
And at the end of the week,
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而在周末结束时,
03:28
we blew by our happy hour budget because people hung out together
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我们超支了欢乐时光的预算, 因为人们在一起的时间
03:31
so much longer than they ever had.
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比以往任何时候都要长。
03:33
The best part is, after that onboarding week,
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最好的部分是,在那个入职周之后,
03:35
many of those people stayed in touch for years,
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许多人保持联系多年,
03:37
which became a great source of weak ties across the organization.
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这成为整个组织中弱关系的重要来源。
03:40
The reason the T-shirt experiment worked so well
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T恤实验之所以如此成功,
03:43
is because it gave people an easy way to identify the group they belong to.
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是因为它为人们提供了一个简单的方式 来确定他们所属的群体。
03:46
You could be creative here.
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你可以在这方面发挥创意。
03:47
Even things like swag, T-shirts and project code names
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甚至像纪念品、 T恤和项目代码名称等东西
03:50
can go a long way towards creating a sense of belonging.
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都可以在营造归属感方面发挥很大作用。
03:53
Look, people feel really isolated and disconnected right now.
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看,人们现在感到非常孤立和疏离。
03:56
That's not surprising,
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这并不奇怪,
03:57
we've all just been through a global pandemic.
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我们刚刚经历了一场全球大流行。
03:59
The best part about reconnecting is that it doesn't just benefit you,
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重新建立联系最好的部分在于, 它不仅对你有好处,
04:02
it benefits the whole community that you help create.
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但它也能帮助你的整个社区。
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