Patty McCord: 4 lessons the pandemic taught us about work, life and balance | TED

Transcriber:

譯者: Annie Yao 審譯者: Shelley Tsang 曾雯海

這幾年我環遊了世界

到大公司和小新創演講，

也給許多領袖組織和婦女團體演講。

I've spent the last couple of years traveling around the world

在我的演講中，

giving talks to big corporations and little bitty start-ups

我花很大心思來說服大家

我們可以改變我們的工作模式。

and lots of leadership teams and women's groups,

但每一次演講後，

都會有人來到後台或跟隨我

and what I've been talking to people about,

並說「你的演講深深感動我，

I've been trying really hard to convince people

that we can change the way we work.

你說的非常棒、非常有道理，

But every time I do a talk,

somebody comes backstage or follows me offstage

但是我們做不到。」

「因為我們要遵從規律。」

and says, "You know, I'm so inspired by what you say.

「因為我們的財務長說不行。」

It's so great, it makes so much sense.

「因為我們在歐洲。」

But we can't."

「因為我們從事服務業。」

"We can't because we're regulated."

「因為我們是非營利組織。」

"We can't because our CFO says we can't do it."

去年疫情隨之而來，

"We can't because we're in Europe."

“We can’t because we’re a service industry.”

並改變了全世界的一切。

"We can't because we're a nonprofit."

And then last year came the pandemic.

服務業員工必須保護自己、戴口罩、

And the pandemic changed everything all over the world.

量體溫和勤洗手。

我們排隊必須保持6 米的社交距離。

Service people started realizing that they had to suit up and wear masks

我們開始在家上班。

我們開始遠端工作。

and take temperatures and wash their hands.

我們必須開始學各式各樣的東西。

We had to start standing six feet apart in lines.

We started working from home.

我們以為我們沒有的

We started working virtually.

創新、靈活和想像力精神，

And we started learning all kinds of things because we had to.

一直都在我們身邊。

我們現在發現我們做得到。

All that muscle around innovation and flexibility and creativity

那我們學了什麼？

that we didn't think we had,

我的意思是，我們馬上學到了什麼？

we had all along.

第一，我們學到我們不是一個家庭。

And we now have realized that we can.

家是在你視訊會議後面

So what have we learned?

跟著寵物走的小孩子。

I mean, what did we learn right away?

家需要你來換尿布。

First of all, we learned we're not family.

家確保你有好好照顧你媽媽。

The family is the toddler walking around behind you

這是你的家庭。

in the Zoom call with the pet.

The family is somebody needing their diaper changed.

這是你的團隊。

我們也發現

The family is making sure you're taking care of your mom.

我們必須平衡

工作與家庭生活之間的差異。

That's your family.

This is your team.

然後，以前習慣說的

And we've also learned

「這是我的工作家和這是我的家庭，

that that separation between family and work

這兩個是完全不同的東西。」

has become this balancing act.

對很多人來說，這兩項是一樣的。

And that when we used to say,

"Well, this is my work home and this is my family home,

我們不在會在有上班據點。

對很多人來說，上班就是在家，在家就--

and those are two completely different things,"

for many of us, it's exactly the same thing.

蠻複雜的，

這創造了另一個境界的 複雜性和協調性，

You're no longer at home and at work.

For many of us, work is at home and the home is --

為了讓我們了解

and it's confusing,

當我們可以把團隊工作 與家庭工作分開，

and it's creating a whole different level of complexity and coordination

so that we understand that it's easier actually to work

工作起來會更輕鬆。

另外，為了達到這些，

我們必須楚搞清我們都是成人了。

when we can separate the work that we do as a team

from the work that we do in our family.

這是成人的世界。

Furthermore, in order to be able to do all that,

成人有責任，成人有義務。

we have to recognize that we're all adults.

成人必須承諾事情。

然後你知道嗎？每一位服務你的人，

And here's the deal about adults.

Adults have responsibilities, adults have obligations.

從低層到高層，

Adults have things that they have to commit to.

都是成年人？

And do you know that every single person that works for you,

但我們運作模式並沒有把他們當成人。

我們的體系只有認可 最高階員工為成人。

from the shop floor to the executive suite,

is a grown-up?

在組織裡面，

But we have been operating as if they aren't.

每一個人都被低估了一些，

We operate as if only the smart adults are the people who are at the C Suite.

規則也變得更嚴，

也必須有更多監管。

And as we move through the organization,

事實上，大家都是成年人了。

everybody sort of gets a little dumbed down

我們都知道。

大家都有項目需要處理與條協。

and the rules get a lot stricter

and we have to have more control.

所以我們現在期望得到 成年人該有的行為。

And the truth is, everybody's a grown-up,

we can see it now.

Everybody has all of these things to figure out and coordinate.

我們專注在成果，而非過程。

And so now we're expecting from people adult behavior.

在現在的紀錄方式中，

我們不會過去查看誰在工作，

We're now focusing on the results that matter, not the work.

我們只專注在大家在做甚麼。

And the way we track it now

我覺得這一直以來是最佳的規律。

is we don't walk by and see who's working.

但你知道嗎？

We pay attention to what people are doing.

在我人生中第一次，

典範實務不是在實用。

And I think that that's always been the best metric.

但你知道嗎？

And you know what?

我們不在乎谷歌在做什麼， 因為我們不是谷歌。

For the first time in my life,

我們不在乎其他家公司在做什麼。

the concept of best practices is out the window.

沒有人在盡力而為。

我們都在過程中摸索，

And you know what?

We don't care what Google's doing because we're not Google.

然後我們現在我們組織中，

We don't care what some other company is doing.

為我們團隊尋找答案。

Nobody's doing it best.

We're all figuring it out as we go along

所以為了讓大家產出滿意的成果

and we're figuring it out for our organizations

和讓大家的努力被認可，

in our teams at this time.

組織對成功的定義

So in order for people to deliver the right results,

非常重要。

當我們開始定義成功，

in order for people's hard work to matter,

我們的教導方式非常重要的。

it has to be in the context of what success looks like

for your organization.

若我們能教公司裡每個人

So if we start to think about context,

如何解讀損益表，

it's really important that we think about how we teach that.

若我們能告知每個團隊在做什麼

和他們訂出來的目標，

If we can teach everybody in the company

那員工在自己的小圈子

how to read a profit and loss statement,

和小團隊中，

if we can teach them what the different teams do,

可以搞清楚團隊的成功是什麼。

and what they're setting out to accomplish,

then people within their own small teams,

接下來我們才能在組織裡，

and within themselves,

can figure out what excellence looks like for them.

相對地獨自工作，

因為我們都朝著同一個方向前進

And so then we can start operating relatively independently

以達成共同目標。

其中有一項不可或缺的重點，

as a whole organization

because we're all moving in the same direction,

那就是溝通。

trying to do the same thing.

有關溝通的一切都改變了。

And there's a really critically important part of making that work,

我們往往會將溝通

譬喻成像瀑布一樣，由上至下。

and that's communication.

就像主管往下傳訊息， 下一階的人再往下傳，

And everything about communication has changed.

We tend to think

一直傳到最底層，

that communication is this waterfall from the top to the bottom.

然後大家都會了解情況。

好吧，之前這樣可能沒那麼有效率，

The executives would tell somebody and the next level would tell somebody

但在現在絕對沒有效率。

and we'd go all the way down to the shop floor

所以我們必須認清，情況不一樣了。

and everybody would understand what's going on.

之前是什麼情況？現在又如何？

Well, it may not have worked that well then,

but it certainly doesn't work that well now.

我們如何確保訊息傳達清晰一致？

So now we have to recognize it's a different heartbeat.

因為這是人的運作模式，

What has it been before and what should it be now?

當那些傭有

How do we make sure that the messages are clear and consistent?

自由和責任要產生出最佳成果的的成人

Because that's how people operate.

了解如何做出最佳決策時，

That's how those adults who get the freedom

他們才最佳運作。

and the responsibility to produce great results operate best

所以這樣的溝通，

這一項成為優系溝通者的技能

is when they understand

what they need to know in order to make the best decisions.

是每個人都需要加強的地方。

So that communication,

一項我們必須做的事，

就是想想對此正確的紀律是什麼。

that skill around being a great communicator

如果你習慣向團隊的溝通方式是

is something that each of us needs to get better at.

尋問他們工作如何 或是知道些什麼資訊，

One of the things we have to do

is think about what the right discipline is for that.

那你必須趕行動，

趕快設立紀律。

If you used to communicate to your team by walking by

你必須跟底層員工確認

and asking how they're doing or if they had heard something,

他們有收到必要的資訊，

you're going to have to schedule that now,

因為這不會自動發生。

it's going to have to have discipline.

我其中一個點子，

We've got to check in with the people on the shop floor

是在每一天結束時， 用一句話紀錄本日實現及未實現的事。

to make sure they're hearing what they need to hear

然後一個月都不用碰它。

because it's not going to automatically happen.

但當你一個月後回顧時， 你要尋找那些「哇好令人驚訝，

One of the ideas I have

is just jot down at the end of every day

a sentence of what worked and what didn't work.

我沒想到會如此有效率。」的句子

And you don't have to look at it for a month.

或許你也會像是

But when you look back, over a month, you want to look for,

「我們一直嘗試把實體會議在線上舉辦，

"Wow, that was surprising.

I didn’t really think that would be as effective as it is.”

結果會議中14 人只有2 人在對話。

Or maybe it would be, like, "We keep trying to have

或許這是件郵件。」

this in-person meeting in Zoom,

除了針對工作內容和方法之外，

and it turns out

that there's 14 people on the call and only two of them are talking.

我們必須做全方面的重新思考。

Maybe it's an email."

因此我聽到很多對於

So we have to rethink all of the ways, not just the work we're doing,

從前的懷念。

現在有些事情我們不做也無訪。

but the ways we're doing it.

So now I'm starting to hear a lot of nostalgia

或許我們不需再 需要五個階級的批准。

around the way it used to be.

或許我們不需 再做年度年度績效考核。

There are things we aren't doing now that don't matter.

或許我們不需做一大堆

Maybe we don't need to go back for five levels of approval.

在商業模式中

Maybe we don't need to go back and do that annual performance review.

沒有任何貢獻的事情。

你知道嗎？

Maybe we don't need to do a whole bunch of things

從前的作法不會在未來使用，

that were part of the way we do business

that just aren't making a difference.

我們也在探索的途中發現須多新事物。

You know what?

The way we used to do it not only is not the way of the future,

我們不能失去它。

我們想要創造新的組織、新的勞動力，

but we're discovering so many wonderful things right now.

讓他們帶著對吸收知識的熱情，

Let's not lose it.

用那份動力向前進。

We want to create a new organization, new workforce,

that's excited about taking all of the things that we've learned

其中一件我們可以做的重要的事，

就是意識到我們現在沒做到的事情。

using that muscle, going forward.

認清我們停止做的事情，並確保不會再重犯。

One of the most important things that we can do

那如果我們不回去呢？

is realize the things that we aren't doing now.

如果我們繼續向前走 並重新思考工作模式呢？

The stuff that we've stopped doing and not go back and do it again.

謝謝。

What if we don't go back?

What if we go forward and rethink the way we work?

Thank you.