Practise Talking On The Phone In English: Call the Bank With Me!

200,219 views ใƒป 2022-08-02

mmmEnglish


ืื ื ืœื—ืฅ ืคืขืžื™ื™ื ืขืœ ื”ื›ืชื•ื‘ื™ื•ืช ื‘ืื ื’ืœื™ืช ืœืžื˜ื” ื›ื“ื™ ืœื”ืคืขื™ืœ ืืช ื”ืกืจื˜ื•ืŸ. ื›ืชื•ื‘ื™ื•ืช ืžืชื•ืจื’ืžื•ืช ืžืชื•ืจื’ืžื•ืช ื‘ืžื›ื•ื ื”.

00:00
Well hey there! I'm Emma from mmmEnglish!
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ืฉืœื•ื ืœืš! ืื ื™ ืืžื” ืž-mmmEnglish!
00:04
Todayย is speaking practice.
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ื”ื™ื•ืย ื–ื” ืชืจื’ื•ืœ ื“ื™ื‘ื•ืจ.
00:06
You're going to speak with me in a type of conversationย that can be
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ืืชื” ื”ื•ืœืš ืœื“ื‘ืจ ืื™ืชื™ ื‘ืกื•ื’ ืฉืœ ืฉื™ื—ื” ืฉื™ื›ื•ืœื” ืœื”ื™ื•ืช
00:10
pretty stressful.
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ื“ื™ ืžืœื—ื™ืฆื”.
00:14
A phone call.
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ืฉื™ื—ืช ื˜ืœืคื•ืŸ.
00:17
Telephoning is an important skillย even though a lot of our
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ื˜ืœืคื•ืŸ ื”ื•ื ืžื™ื•ืžื ื•ืช ื—ืฉื•ื‘ื”ย ืœืžืจื•ืช ืฉื”ืจื‘ื” ืžื”ืชืงืฉื•ืจืช ืฉืœื ื•
00:20
communication these days is done by email or by text
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ื‘ื™ืžื™ื ื• ื ืขืฉื™ืช ื‘ืื™ืžื™ื™ืœ ืื•
00:23
messaging,ย there are still plenty of situations that require you
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ื‘ื”ื•ื“ืขื•ืช ื˜ืงืกื˜,ย ืขื“ื™ื™ืŸ ื™ืฉ ื”ืจื‘ื” ืžืฆื‘ื™ื ืฉื“ื•ืจืฉื™ื ืžืžืš
00:28
to pick up the phone.
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ืœื”ืจื™ื ื˜ืœืคื•ืŸ.
00:30
In this lesson,ย we're going to practise making a phone call
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ื‘ืฉื™ืขื•ืจ ื–ื”, ื ืชืืžืŸ ืขืœ ื‘ื™ืฆื•ืข ืฉื™ื—ืช ื˜ืœืคื•ืŸ
00:33
to the bank and we'll cover some of the most common expressions
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ืœื‘ื ืง ื•ื ืขืกื•ืง ื‘ื›ืžื” ืžื”ื‘ื™ื˜ื•ื™ื™ื ื”ื ืคื•ืฆื™ื ื‘ื™ื•ืชืจ
00:36
that are used in these types of phone calls
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ื”ืžืฉืžืฉื™ื ื‘ืกื•ื’ื™ื ืืœื” ืฉืœ ืฉื™ื—ื•ืช ื˜ืœืคื•ืŸ,
00:39
so that you can really anticipate how theย conversation is going to
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ื›ืš ืฉื‘ืืžืช ืชื•ื›ืœ ืœืฆืคื•ืช ื›ื™ืฆื“ ื”ืฉื™ื—ื” ื”ื•ืœื›ืช
00:43
flow, what you need to be thinking about next and
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ืœื–ืจื•ื , ืขืœ ืžื” ืืชื” ืฆืจื™ืš ืœื—ืฉื•ื‘ ื”ืœืื”
00:46
what you shouldย expect.
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ื•ืœืžื” ืืชื” ืฆืจื™ืš ืœืฆืคื•ืช.
00:48
So are you ready to join me?
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ืื– ืืชื” ืžื•ื›ืŸ ืœื”ืฆื˜ืจืฃ ืืœื™ื™?
00:56
I just want to take a few seconds here to give aย little shout-out
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ืื ื™ ืจืง ืจื•ืฆื” ืœื”ืงื“ื™ืฉ ื›ืืŸ ื›ืžื” ืฉื ื™ื•ืช ื›ื“ื™ ืœืชืชย ืฆืขืงื” ืงื˜ื ื”
00:59
to the members of Hey Lady! who are watching today.
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ืœื—ื‘ืจื™ ื”ื™ื™ ืœื™ื™ื“ื™! ืฉืฆื•ืคื™ื ื”ื™ื•ื.
01:03
Hey ladies! It's great to seeย you here.
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ื”ื™ื™ ื‘ื ื•ืช! ื–ื” ื ื”ื“ืจ ืœืจืื•ืช ืื•ืชืš ื›ืืŸ.
01:05
If you haven't heard yet, Hey Lady! is our online community
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ืื ืขื“ื™ื™ืŸ ืœื ืฉืžืขืชื, ื”ื™ื™ ืœื™ื™ื“ื™! ื”ื™ื ื”ืงื”ื™ืœื” ื”ืžืงื•ื•ื ืช ืฉืœื ื•
01:09
helping women to succeedย in English.
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ืฉืขื•ื–ืจืช ืœื ืฉื™ื ืœื”ืฆืœื™ื— ื‘ืื ื’ืœื™ืช.
01:12
We make it easy and safe to meet new speaking partners
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ืื ื—ื ื• ืขื•ืฉื™ื ืืช ื–ื” ืงืœ ื•ื‘ื˜ื•ื— ืœื”ื›ื™ืจ ืฉื•ืชืคื™ื ื—ื“ืฉื™ื ืœื“ื‘ืจ
01:16
and give you interestingย topics to talk about together.
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ื•ื ื•ืชื ื™ื ืœื›ื ื ื•ืฉืื™ื ืžืขื ื™ื™ื ื™ื ืœื“ื‘ืจ ืขืœื™ื”ื ื™ื—ื“.
01:19
We have an amazing team of expert English coaches
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ื™ืฉ ืœื ื• ืฆื•ื•ืช ืžื“ื”ื™ื ืฉืœ ืžืืžื ื™ื ื‘ืื ื’ืœื™ืช
01:22
who encourage andย support you at every step.
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ืžื•ืžื—ื™ื ืฉืžืขื•ื“ื“ื™ื ื•ืชื•ืžื›ื™ื ื‘ืš ื‘ื›ืœ ืฉืœื‘.
01:25
It's the perfect place to practise because you can make mistakes
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ื–ื” ื”ืžืงื•ื ื”ืžื•ืฉืœื ืœื”ืชืืžืŸ ื‘ื• ื›ื™ ืืชื” ื™ื›ื•ืœ ืœืขืฉื•ืช ื˜ืขื•ื™ื•ืช
01:29
withoutย feeling judged and make real progress
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ืžื‘ืœื™ย ืœื”ืจื’ื™ืฉ ื ืฉืคื˜ื™ื ื•ืœื”ืชืงื“ื ืžืžืฉ
01:33
even if you don't have a lot of time to spare.
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ื’ื ืื ืื™ืŸ ืœืš ื”ืจื‘ื” ื–ืžืŸ.
01:36
As long as yourย English level is intermediate or above,
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ื›ืœ ืขื•ื“ ืจืžืช ื”ืื ื’ืœื™ืช ืฉืœืš ื”ื™ื ื‘ื™ื ื•ื ื™ืช ื•ืžืขืœื”
01:40
then your English is good enough to join the community.
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, ื”ืื ื’ืœื™ืช ืฉืœืš ืžืกืคื™ืง ื˜ื•ื‘ื” ื›ื“ื™ ืœื”ืฆื˜ืจืฃ ืœืงื”ื™ืœื”.
01:43
Andย if you sign up today you can experience everything we offer
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ื•ืื ื ืจืฉืžื™ื ื”ื™ื•ื, ืชื•ื›ืœื• ืœื—ื•ื•ืช ืืช ื›ืœ ืžื” ืฉืื ื• ืžืฆื™ืขื™ื
01:48
free for ten days.
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ื‘ื—ื™ื ื ืœืžืฉืš ืขืฉืจื” ื™ืžื™ื.
01:50
I've put the link downย in the description below.
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ืฉืžืชื™ ืืช ื”ืงื™ืฉื•ืจย ื‘ืชื™ืื•ืจ ืœืžื˜ื”.
01:53
Make sure you check it out and I hope to see you inside!
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ื”ืงืคื“ ืœื‘ื“ื•ืง ืืช ื–ื” ื•ืื ื™ ืžืงื•ื•ื” ืœืจืื•ืช ืื•ืชืš ื‘ืคื ื™ื!
01:58
Tell me,
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01:58
do youย feel nervous when you have to make a
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ืชื’ื™ื“ ืœื™,
ื”ืื ืืชื” ืžืจื’ื™ืฉ ืขืฆื‘ื ื™ ื›ืฉืืชื” ืฆืจื™ืš ืœื‘ืฆืข
02:01
phone call in English?
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ืฉื™ื—ืช ื˜ืœืคื•ืŸ ื‘ืื ื’ืœื™ืช?
02:02
Like I said earlier, since we text andย email each other so much
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ื›ืžื• ืฉืืžืจืชื™ ืงื•ื“ื, ืžืื– ืฉืื ื—ื ื• ืฉื•ืœื—ื™ื ื”ื•ื“ืขื•ืช ื˜ืงืกื˜ ื•ื”ื•ื“ืขื•ืช ื“ื•ื"ืœ ื–ื” ืœื–ื” ื›ืœ ื›ืš ื”ืจื‘ื”
02:07
picking up the phone has become kind of rare
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ื”ืจืžืช ื˜ืœืคื•ืŸ ื”ืคื›ื” ืœื”ื™ื•ืช ื“ื™ ื ื“ื™ืจื”
02:11
and I think that's why itย can be quite intimidating.
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ื•ืื ื™ ื—ื•ืฉื‘ ืฉื‘ื’ืœืœ ื–ื” ื–ื” ื™ื›ื•ืœ ืœื”ื™ื•ืช ื“ื™ ืžืื™ื™ื.
02:14
We don't get a lot of opportunities to practise this skill.
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ืื™ืŸ ืœื ื• ื”ืจื‘ื” ื”ื–ื“ืžื ื•ื™ื•ืช ืœืชืจื’ืœ ืืช ื”ืžื™ื•ืžื ื•ืช ื”ื–ื•.
02:17
It's also theย unknown.
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ื–ื” ื’ื ื”ืœื ื™ื“ื•ืข.
02:19
What are they gonna say?
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ืžื” ื”ื ื™ื’ื™ื“ื•?
02:20
What if you don't understand them or you can't
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ืžื” ืื ืืชื” ืœื ืžื‘ื™ืŸ ืื•ืชื ืื• ืฉืืชื” ืœื ื™ื›ื•ืœ
02:23
hear them very well?
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ืœืฉืžื•ืข ืื•ืชื ื˜ื•ื‘?
02:25
What if they don't understand you
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ืžื” ืื ื”ื ืœื ืžื‘ื™ื ื™ื
02:27
and you can't see the other person that you're talking to
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ืื•ืชืš ื•ืืชื” ืœื ื™ื›ื•ืœ ืœืจืื•ืช ืืช ื”ืื“ื ื”ืฉื ื™ ืฉืืชื” ืžื“ื‘ืจ ืื™ืชื•
02:31
soย you're missing out on some of those important social cues like
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ืื– ืืชื” ืžืคืกื™ื“ ื›ืžื” ืžื”ืกืžืžื ื™ื ื”ื—ื‘ืจืชื™ื™ื ื”ื—ืฉื•ื‘ื™ื ื”ืืœื” ื›ืžื•
02:34
facial expressions and gestures.
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ื”ื‘ืขื•ืช ืคื ื™ื ื•ืžื—ื•ื•ืช.
02:37
It's like having a conversation blindfolded.
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ื–ื” ื›ืžื• ืœื ื”ืœ ืฉื™ื—ื” ืขื ืขื™ื ื™ื™ื ืžื›ื•ืกื•ืช.
02:40
All you have to rely on are your ears, your listeningย skills
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ื›ืœ ืžื” ืฉืืชื” ืฆืจื™ืš ืœืกืžื•ืš ืขืœื™ื• ื”ื•ื ื”ืื•ื–ื ื™ื™ื ืฉืœืš, ื›ื™ืฉื•ืจื™ ื”ื”ืงืฉื‘ื” ืฉืœืš
02:45
being prepared for your phone call can help to take
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ื‘ื”ื›ื ื” ืœืฉื™ื—ืช ื”ื˜ืœืคื•ืŸ ืฉืœืš ื™ื›ื•ืœื™ื ืœืขื–ื•ืจ ืœื”ืกื™ืจ
02:47
some of the fear away.
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ื—ืœืง ืžื”ืคื—ื“.
02:49
So in this lessonย we're going to practise calling the bank together
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ืื– ื‘ืฉื™ืขื•ืจ ื”ื–ื”ย ืื ื—ื ื• ื”ื•ืœื›ื™ื ืœืชืจื’ืœ ืืช ื”ื”ืชืงืฉืจื•ืช ืœื‘ื ืง ื‘ื™ื—ื“
02:52
and you're going to learn some of the exactย phrases and the
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ื•ืืชื ื”ื•ืœื›ื™ื ืœืœืžื•ื“ ื›ืžื” ืžื”ื‘ื™ื˜ื•ื™ื™ื ื”ืžื“ื•ื™ืงื™ื
02:55
expressions and the questions that are used in this situation.
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ื•ื”ื‘ื™ื˜ื•ื™ื™ื ื•ื”ืฉืืœื•ืช ื”ืžืฉืžืฉื™ื ื‘ืžืฆื‘ ื–ื”.
02:59
So first you'llย call me, I'm the bank.
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ืื– ืงื•ื“ืย ืชืชืงืฉืจ ืืœื™ื™, ืื ื™ ื”ื‘ื ืง.
03:03
I'm going to answer the phone and you'll respond
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ืื ื™ ืืขื ื” ืœื˜ืœืคื•ืŸ ื•ืืชื” ืชืขื ื”
03:06
but then we're going toย switch roles
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ืื‘ืœ ืื– ื ื—ืœื™ืฃ ืชืคืงื™ื“ื™ื
03:09
and so you'll practise receiving the call.
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ื•ื›ืš ืชืชืืžืŸ ืขืœ ืงื‘ืœืช ื”ืฉื™ื—ื”.
03:11
And after that, you can listen to me do theย whole conversation,
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ื•ืื—ืจื™ ื–ื”, ืืชื” ื™ื›ื•ืœ ืœื”ืงืฉื™ื‘ ืœื™ ืœื ื”ืœ ืืช ื›ืœ ื”ืฉื™ื—ื”,
03:15
okay? Are you ready to speak on the phone?
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ื‘ืกื“ืจ? ื”ืื ืืชื” ืžื•ื›ืŸ ืœื“ื‘ืจ ื‘ื˜ืœืคื•ืŸ?
03:18
Good morning, welcome to mmmBank.
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ื‘ื•ืงืจ ื˜ื•ื‘, ื‘ืจื•ื›ื™ื ื”ื‘ืื™ื ืœ-mmmBank.
03:20
Myย name is Emma. How can I help you this morning?
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ืฉืžื™ ืืžื”. ืื™ืš ืื ื™ ื™ื›ื•ืœ ืœืขื–ื•ืจ ืœืš ื”ื‘ื•ืงืจ?
03:32
No problem, Aziz. Can I haveย your customer number, please?
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ืื™ืŸ ื‘ืขื™ื”, ืขื–ื™ื–. ืืคืฉืจ ืœืงื‘ืœ ืืช ืžืกืคืจ ื”ืœืงื•ื— ืฉืœืš ื‘ื‘ืงืฉื”?
03:44
Okay, bear with me I'm just pullingย up your account now.
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ืื•ืงื™ื™, ืกื‘ืœ ืื™ืชื™, ืื ื™ ืจืง ืžื•ืฆื™ื ืืช ื”ื—ืฉื‘ื•ืŸ ืฉืœืš ืขื›ืฉื™ื•.
03:48
Can you please confirm your full name and date of birth?
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ื”ืื ืชื•ื›ืœ ื‘ื‘ืงืฉื” ืœืืฉืจ ืืช ืฉืžืš ื”ืžืœื ื•ืชืืจื™ืš ื”ืœื™ื“ื” ืฉืœืš?
04:02
Thank you for that, Aziz.
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ืชื•ื“ื” ืœืš ืขืœ ื–ื”, ืขื–ื™ื–.
04:03
So you want toย activate your online banking, is that right?
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ืื– ืืชื” ืจื•ืฆื” ืœื”ืคืขื™ืœ ืืช ื”ื‘ื ืงืื•ืช ื”ืžืงื•ื•ื ืช ืฉืœืš, ื”ืื ื–ื” ื ื›ื•ืŸ?
04:10
No problem, I can sort that out for you.
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ืื™ืŸ ื‘ืขื™ื”, ืื ื™ ื™ื›ื•ืœ ืœืกื“ืจ ืœืš ืืช ื–ื”.
04:12
Can I have your mobile number and your email address, please?
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ืืคืฉืจ ื‘ื‘ืงืฉื” ืืช ืžืกืคืจ ื”ื ื™ื™ื“ ืฉืœืš ื•ืืช ื›ืชื•ื‘ืช ื”ืื™ืžื™ื™ืœ ืฉืœืš?
04:38
Yes, please.
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ื›ืŸ ื‘ื‘ืงืฉื”.
04:42
Sorry, did you say A or R?
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ืกืœื™ื—ื”, ืืžืจืช ื' ืื• ืจ'?
04:49
A for apple. Thanks.
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ื ืœืชืคื•ื—. ืชื•ื“ื”.
05:08
Great, thank you.
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ืžืขื•ืœื”, ืชื•ื“ื” ืœืš.
05:09
I'm gonna sendย through an activation code now.
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ืื ื™ ื”ื•ืœืš ืœืฉืœื•ื—ย ื“ืจืš ืงื•ื“ ื”ืคืขืœื” ืขื›ืฉื™ื•.
05:12
Please stay on the line while I sendย it.
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ื ื ืœื”ื™ืฉืืจ ืขืœ ื”ืงื• ื‘ื–ืžืŸ ืฉืื ื™ ืฉื•ืœื— ืื•ืชื•.
05:16
Did you receive a text message?
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ืงื™ื‘ืœืชื ื”ื•ื“ืขืช ื˜ืงืกื˜?
05:21
Great.
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ื’ื“ื•ืœ.
05:22
So when you log into yourย online banking portal
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ืื– ื›ืฉืืชื” ืžืชื—ื‘ืจ ืœืคื•ืจื˜ืœ ื”ื‘ื ืงืื•ืช ื”ืžืงื•ื•ื ืช ืฉืœืš
05:25
just put in the activation code and then change your password.
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ืคืฉื•ื˜ ื”ื›ื ืก ืืช ืงื•ื“ ื”ื”ืคืขืœื” ื•ืื– ืฉื ื” ืืช ื”ืกื™ืกืžื” ืฉืœืš.
05:37
Sure.
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ื‘ื˜ื•ื—.
05:38
So you need to log into your online bankingย portal.
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ืื– ืืชื” ืฆืจื™ืš ืœื”ื™ื›ื ืก ืœืคื•ืจื˜ืœ ื”ื‘ื ืงืื•ืช ื”ืžืงื•ื•ื ืช ืฉืœืš.
05:42
It's a secure place where you do your online banking.
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ื–ื” ืžืงื•ื ืžืื•ื‘ื˜ื— ืฉื‘ื• ืืชื” ืขื•ืฉื” ืืช ื”ื‘ื ืงืื•ืช ื”ืžืงื•ื•ื ืช ืฉืœืš.
05:45
First you put in the unique codeย that I sent you
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ืจืืฉื™ืช ืืชื” ืžื›ื ื™ืก ืืช ื”ืงื•ื“ ื”ื™ื™ื—ื•ื“ื™ ืฉืฉืœื—ืชื™ ืœืš
05:47
and then you change your password.
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ื•ืœืื—ืจ ืžื›ืŸ ืืชื” ืžืฉื ื” ืืช ื”ืกื™ืกืžื” ืฉืœืš.
05:54
Is there anything else I can help you with?
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ื”ืื ื™ืฉ ืžืฉื”ื• ื ื•ืกืฃ ืฉืื ื™ ื™ื›ื•ืœ ืœืขื–ื•ืจ ืœืš ื‘ื•?
06:00
No worries, have a great day.
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ืืœ ื“ืื’ื”, ืฉื™ื”ื™ื” ืœืš ื™ื•ื ื ืคืœื.
06:06
Did you notice some new and interestingย expressions
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ืฉืžืชื ืœื‘ ืœื›ืžื” ื‘ื™ื˜ื•ื™ื™ื ื—ื“ืฉื™ื ื•ืžืขื ื™ื™ื ื™ื
06:09
in that dialogue?
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ื‘ื“ื™ืืœื•ื’ ื”ื–ื”?
06:10
I've explained them in a little more detail over on theย mmmEnglish
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ื”ืกื‘ืจืชื™ ืื•ืชื ืงืฆืช ื™ื•ืชืจ ื‘ืคื™ืจื•ื˜ ื‘ืืชืจย mmmEnglish
06:14
website so if you're interested in exploring them,
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ื›ืš ืฉืื ืืชื” ืžืขื•ื ื™ื™ืŸ ืœื—ืงื•ืจ ืื•ืชื
06:17
in diving a littleย deeper into some of these expressions
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, ื›ื“ื™ ืœืฆืœื•ืœ ืงืฆืช ื™ื•ืชืจ ืœืขื•ืžืง ืœื›ืžื” ืžื”ื‘ื™ื˜ื•ื™ื™ื ื”ืืœื”
06:20
the link to the mmmEnglish website is down inย the description
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, ื”ืงื™ืฉื•ืจ ืœืืชืจ mmmEnglish ื ืžืฆื ืœืžื˜ื” ื‘ืชื™ืื•ืจ
06:24
below. You can check it out anytime.
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ืœืžื˜ื”. ืืชื” ื™ื›ื•ืœ ืœื‘ื“ื•ืง ืืช ื–ื” ื‘ื›ืœ ืขืช.
06:26
But now let's switch places
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ืื‘ืœ ืขื›ืฉื™ื• ื‘ื•ื ื ื—ืœื™ืฃ ืžืงื•ื
06:29
because thisย time
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ื›ื™ ื”ืคืขื
06:31
I'm going to call you and you're the bank.
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ืื ื™ ืืชืงืฉืจ ืืœื™ืš ื•ืืชื” ื”ื‘ื ืง.
06:44
Hello! My name is Aziz.
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ืฉืœื•ื! ืฉืžื™ ืขื–ื™ื–.
06:46
I'm calling because I needย to activate my internet
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ืื ื™ ืžืชืงืฉืจ ื›ื™ ืื ื™ ืฆืจื™ืš ืœื”ืคืขื™ืœ ืืช ื”ืื™ื ื˜ืจื ื˜
06:49
and my phone banking.
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ืฉืœื™ ื•ืืช ื‘ื ืงืื•ืช ื”ื˜ืœืคื•ืŸ ืฉืœื™.
06:55
Yes, of course.
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ื›ืŸ ื›ืžื•ื‘ืŸ.
06:57
My customer numberย is six zero five nine double seven.
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ืžืกืคืจ ื”ืœืงื•ื— ืฉืœื™ ื”ื•ื ืฉืฉ ืืคืก ื—ืžืฉ ืชืฉืข ื›ืคื•ืœ ืฉื‘ืข.
07:19
Yes, my full name is Aziz Khan
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ื›ืŸ, ืฉืžื™ ื”ืžืœื ื”ื•ื ืขื–ื™ื– ื—ืืŸ
07:23
and my dateย of birth is the 20th of November 1989.
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ื•ืชืืจื™ืš ื”ืœื™ื“ื” ืฉืœื™ ื”ื•ื ื”-20 ื‘ื ื•ื‘ืžื‘ืจ 1989.
07:37
Yes, that's correct.
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ื›ืŸ, ื–ื” ื ื›ื•ืŸ.
07:47
Okay. So my mobile number is
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ื‘ืกื“ืจ. ืื– ืžืกืคืจ ื”ื ื™ื™ื“ ืฉืœื™ ื”ื•ื
07:50
zero fourย nine one five seven zero triple one
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ืืคืก ืืจื‘ืขย ืชืฉืข ืื—ื“ ื—ืžืฉ ืฉื‘ืข ืืคืก ืžืฉื•ืœืฉ ืื—ื“
07:58
and my email address is [email protected].
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ื•ื›ืชื•ื‘ืช ื”ืื™ืžื™ื™ืœ ืฉืœื™ ื”ื™ื [email protected].
08:04
Do you want me to spell it?
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ืืชื” ืจื•ืฆื” ืฉืื ื™ ื™ืื™ื™ืช ืืช ื–ื”?
08:09
A.
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ื.
08:14
Sorry, A for apple.
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ืกืœื™ื—ื”, ื' ืœืชืคื•ื—.
08:18
Yes, A, Z, I for ice cream.
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ื›ืŸ, ื', ืช', ืื ื™ ืœื’ืœื™ื“ื”.
08:24
Z
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Z
08:26
underscore K, H, A, N
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ืžืงืœื™ื˜ื™ื K, H, A, N
08:32
and then the number 89 @mail.com.
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ื•ืœืื—ืจ ืžื›ืŸ ืืช ื”ืžืกืคืจ 89 @mail.com.
08:47
Okay.
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ื‘ืกื“ืจ.
08:54
Hang on, I'll check.
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ืจื’ืข, ืื ื™ ืื‘ื“ื•ืง.
08:58
Yes, I got it.
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ื›ืŸ, ืงื™ื‘ืœืชื™ ืืช ื–ื”.
09:11
Sorry, I didn't catch that you said onlineย banking something?
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ืกืœื™ื—ื”, ืœื ืงืœื˜ืชื™ ืฉืืžืจืช ืžืฉื”ื• ื‘ื‘ื ืงืื•ืช ืžืงื•ื•ื ืช?
09:16
Can you please repeat it?
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ืืชื” ื™ื›ื•ืœ ื‘ื‘ืงืฉื” ืœื—ื–ื•ืจ ืขืœ ื–ื”?
09:38
Ah, okay. That's clear now. Thanks.
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ืื” ื‘ืกื“ืจ. ื–ื” ื‘ืจื•ืจ ืขื›ืฉื™ื•. ืชื•ื“ื”.
09:45
No, thank you, that's all.
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ืœื, ืชื•ื“ื”, ื–ื” ื”ื›ืœ.
09:51
I appreciate your help. Bye!
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ืื ื™ ืžืขืจื™ืš ืืช ืขื–ืจืชืš. ื‘ื™ื™!
09:54
Great work!
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ืขื‘ื•ื“ื” ื ื”ื“ืจืช!
09:55
And nowย I want you to listen to me do the whole thing
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ื•ืขื›ืฉื™ื• ืื ื™ ืจื•ืฆื” ืฉืชืงืฉื™ื‘ื• ืœื™ ืœืขืฉื•ืช ืืช ื›ืœ ื”ืขื ื™ื™ืŸ
09:58
so that you can really experienceย the full flow of that conversation.
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ื›ื“ื™ ืฉืชื•ื›ืœื• ื‘ืืžืช ืœื—ื•ื•ืช ืืช ื”ื–ืจื™ืžื” ื”ืžืœืื” ืฉืœ ื”ืฉื™ื—ื” ื”ื–ื•.
10:04
Good morning! Welcome to mmmBank. My name is Emma.
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ื‘ื•ืงืจ ื˜ื•ื‘! ื‘ืจื•ื›ื™ื ื”ื‘ืื™ื ืœ-mmmBank. ืฉืžื™ ืืžื”.
10:07
How can I help you this morning?
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ืื™ืš ืื ื™ ื™ื›ื•ืœ ืœืขื–ื•ืจ ืœืš ื”ื‘ื•ืงืจ?
10:09
Hello, my name is Aziz.
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ืฉืœื•ื, ืฉืžื™ ืขื–ื™ื–.
10:11
I'm calling because I need to activateย my internet
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ืื ื™ ืžืชืงืฉืจ ื›ื™ ืื ื™ ืฆืจื™ืš ืœื”ืคืขื™ืœ ืืชย ื”ืื™ื ื˜ืจื ื˜
10:14
and my phone banking.
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ืฉืœื™ ื•ืืช ื‘ื ืงืื•ืช ื”ื˜ืœืคื•ืŸ ืฉืœื™.
10:16
No problem, Aziz. Can I have your customer number, please?
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ืื™ืŸ ื‘ืขื™ื”, ืขื–ื™ื–. ืืคืฉืจ ื‘ื‘ืงืฉื” ืืช ืžืกืคืจ ื”ืœืงื•ื— ืฉืœืš?
10:20
Yes, of course.
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ื›ืŸ ื›ืžื•ื‘ืŸ.
10:21
My customer number is six zero five
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ืžืกืคืจ ื”ืœืงื•ื— ืฉืœื™ ื”ื•ื ืฉืฉ ืืคืก ื—ืžืฉ
10:26
nine double seven.
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ืชืฉืข ื›ืคื•ืœ ืฉื‘ืข.
10:28
Okay bear with me. I'm just pulling up yourย account now.
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ื‘ืกื“ืจ ืชืกื‘ื•ืœ ืื™ืชื™. ืื ื™ ืจืง ืžื•ืฉืš ืืช ื”ื—ืฉื‘ื•ืŸ ืฉืœืš ืขื›ืฉื™ื•.
10:31
Can you please confirm your full name and date of birth?
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ื”ืื ืชื•ื›ืœ ื‘ื‘ืงืฉื” ืœืืฉืจ ืืช ืฉืžืš ื”ืžืœื ื•ืชืืจื™ืš ื”ืœื™ื“ื” ืฉืœืš?
10:35
Yes my full name is Aziz Khan
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ื›ืŸ ืฉืžื™ ื”ืžืœื ื”ื•ื ืขื–ื™ื– ื—ืืŸ
10:39
and my date of birth is the 20th of November 1989.
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ื•ืชืืจื™ืš ื”ืœื™ื“ื” ืฉืœื™ ื”ื•ื 20 ื‘ื ื•ื‘ืžื‘ืจ 1989.
10:45
No problem. Thank you for that Aziz.
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ืื™ืŸ ื‘ืขื™ื”. ืชื•ื“ื” ืขืœ ื–ื” ืขื–ื™ื–.
10:47
So youย want to activate your online banking, is that right?
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ืื– ืืชื” ืจื•ืฆื” ืœื”ืคืขื™ืœ ืืช ื”ื‘ื ืงืื•ืช ื”ืžืงื•ื•ื ืช ืฉืœืš, ื”ืื ื–ื” ื ื›ื•ืŸ?
10:51
Yes that's correct.
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ื›ืŸ ื–ื” ื ื›ื•ืŸ.
10:53
No problem. I can sort thatย out for you.
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ืื™ืŸ ื‘ืขื™ื”. ืื ื™ ื™ื›ื•ืœ ืœืกื“ืจ ืืช ื–ื” ื‘ืฉื‘ื™ืœืš.
10:55
Can I have your mobile number and your email address please?
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ืืคืฉืจ ื‘ื‘ืงืฉื” ืืช ืžืกืคืจ ื”ื ื™ื™ื“ ืฉืœืš ื•ืืช ื›ืชื•ื‘ืช ื”ืžื™ื™ืœ ืฉืœืš?
10:59
Okay so my mobile numberย is
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ืื•ืงื™ื™ ืื– ืžืกืคืจ ื”ื ื™ื™ื“ ืฉืœื™ ื”ื•ื
11:02
zero four nine one five seven zero triple one.
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ืืคืก ืืจื‘ืข ืชืฉืข ืื—ื“ ื—ืžืฉ ืฉื‘ืข ืืคืก ืžืฉื•ืœืฉ ืื—ื“.
11:10
And my email address is [email protected]ย ย 
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ื•ื›ืชื•ื‘ืช ื”ื“ื•ื"ืœ ืฉืœื™ ื”ื™ื [email protected]
11:17
Do you want me to spell it?
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ื”ืื ืืชื” ืจื•ืฆื” ืฉืื ื™ ื™ืื™ื™ืช ืื•ืชื”?
11:19
Yes,ย please.
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ื›ืŸ ื‘ื‘ืงืฉื”.
11:20
A.
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ื
11:21
Sorry did you say A or R?
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ืกืœื™ื—ื” ืืžืจืช ื' ืื• ืจ'?
11:25
Oh sorry. A for apple.
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ืื” ืกืœื™ื—ื”. ื ืœืชืคื•ื—.
11:28
A for apple. Thanks.
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ื ืœืชืคื•ื—. ืชื•ื“ื”.
11:30
Yes, A, Z,
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ื›ืŸ, A, Z,
11:33
I for ice cream,
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I ืขื‘ื•ืจ ื’ืœื™ื“ื”,
11:36
Z underscore K, H, A, N
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Z ืžื“ื’ื™ืฉื™ื K, H, A, N
11:44
and then the number 89 @mail.com.
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ื•ืื– ื”ืžืกืคืจ 89 @mail.com.
11:49
Great. Thankย you I'm gonna send through an activation code now.
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ื’ื“ื•ืœ. ืชื•ื“ื”, ืื ื™ ื”ื•ืœืš ืœืฉืœื•ื— ืงื•ื“ ื”ืคืขืœื” ืขื›ืฉื™ื•.
11:53
Please stay on the line while I send it.
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ืื ื ื”ื™ืฉืืจ ืขืœ ื”ืงื• ื‘ื–ืžืŸ ืฉืื ื™ ืฉื•ืœื— ืื•ืชื•.
11:55
Okay.
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ื‘ืกื“ืจ.
11:56
Didย you receive a text message?
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ื”ืื ืงื™ื‘ืœืช ื”ื•ื“ืขืช ื˜ืงืกื˜?
11:59
Hang on, I'll check.
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ืจื’ืข, ืื ื™ ืื‘ื“ื•ืง.
12:02
Yes, I got it!
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ื›ืŸ, ืงื™ื‘ืœืชื™ ืืช ื–ื”!
12:04
Great, so when you log into yourย online banking portal
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ื ื”ื“ืจ, ืื– ื›ืฉืืชื” ืžืชื—ื‘ืจ ืœืคื•ืจื˜ืœ ื”ื‘ื ืงืื•ืช ื”ืžืงื•ื•ืŸ ืฉืœืš
12:07
just put in the activation code and then change your password.
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ืคืฉื•ื˜ ื”ื›ื ืก ืืช ืงื•ื“ ื”ื”ืคืขืœื” ื•ืื– ืฉื ื” ืืช ื”ืกื™ืกืžื” ืฉืœืš.
12:10
Sorry, I didn'tย catch that. You said online banking something?
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ืกืœื™ื—ื”, ืœื ืงืœื˜ืชื™ ืืช ื–ื”. ืืžืจืช ื‘ื ืงืื•ืช ืžืงื•ื•ื ืช ืžืฉื”ื•?
12:15
Can you please repeat it?
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ืืชื” ื™ื›ื•ืœ ื‘ื‘ืงืฉื” ืœื—ื–ื•ืจ ืขืœ ื–ื”?
12:17
Sure.
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ื‘ื˜ื•ื—.
12:18
So you need to logย into your online banking portal.
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ืื– ืืชื” ืฆืจื™ืš ืœื”ื™ื›ื ืก ืœืคื•ืจื˜ืœ ื”ื‘ื ืงืื•ืช ื”ืžืงื•ื•ื ืช ืฉืœืš.
12:22
It's a secure place where you do your online banking.
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ื–ื” ืžืงื•ื ืžืื•ื‘ื˜ื— ืฉื‘ื• ืืชื” ืขื•ืฉื” ืืช ื”ื‘ื ืงืื•ืช ื”ืžืงื•ื•ื ืช ืฉืœืš.
12:25
First youย put in the unique code that I sent you
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ืชื—ื™ืœื” ืืชื” ืžื›ื ื™ืก ืืช ื”ืงื•ื“ ื”ื™ื™ื—ื•ื“ื™ ืฉืฉืœื—ืชื™ ืœืš
12:28
and then you change your password.
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ื•ืื– ืืชื” ืžืฉื ื” ืืช ื”ืกื™ืกืžื” ืฉืœืš.
12:30
Okay, that's clearย now. Thanks!
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ืื•ืงื™ื™, ื–ื” ื‘ืจื•ืจย ืขื›ืฉื™ื•. ืชื•ื“ื”!
12:34
Is there anything else I can help you with?
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ื”ืื ื™ืฉ ืžืฉื”ื• ื ื•ืกืฃ ืฉืื ื™ ื™ื›ื•ืœ ืœืขื–ื•ืจ ืœืš ื‘ื•?
12:36
No thank you, that's all.
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ืœื ืชื•ื“ื”, ื–ื” ื”ื›ืœ.
12:38
No worries. Have a great day!
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ืื™ืŸ ื“ืื’ื•ืช. ืฉื™ื”ื™ื” ืœืš ื™ื•ื ื˜ื•ื‘!
12:40
I appreciate your help. Bye!
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ืื ื™ ืžืขืจื™ืš ืืช ืขื–ืจืชืš. ื‘ื™ื™!
12:44
Well, that's it!
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ื•ื‘ื›ืŸ ื–ื”ื• ื–ื”!
12:45
Thank you for joining me today.ย I really hope that you enjoyed this
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ืชื•ื“ื” ืฉื”ืฆื˜ืจืคืช ืืœื™ื™ ื”ื™ื•ื. ืื ื™ ืžืื•ื“ ืžืงื•ื•ื” ืฉื ื”ื ื™ืชื
12:48
lesson and that you feel confident about making phoneย calls
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ืžื”ืฉื™ืขื•ืจ ื”ื–ื” ื•ืฉืืชื ืžืจื’ื™ืฉื™ื ื‘ื˜ื•ื—ื™ื ืœื’ื‘ื™ ื‘ื™ืฆื•ืข ืฉื™ื—ื•ืช ื˜ืœืคื•ืŸ
12:52
and about giving information over the phone in English.
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ื•ืžืชืŸ ืžื™ื“ืข ื‘ื˜ืœืคื•ืŸ ื‘ืื ื’ืœื™ืช.
12:56
I've got lots of lessons toย do with giving and receiving phone calls
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ื™ืฉ ืœื™ ื”ืจื‘ื” ืฉื™ืขื•ืจื™ื ืœืขืฉื•ืช ืขื ืžืชืŸ ื•ืงื‘ืœืช ืฉื™ื—ื•ืช ื˜ืœืคื•ืŸ
13:00
in English coming up on the mmmEnglish Channel
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ื‘ืื ื’ืœื™ืช ืฉื™ื’ื™ืขื• ื‘ืขืจื•ืฅ mmmEnglish,
13:03
soย make sure you subscribe, make sure you turn on notifications
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ืื– ื•ื•ื“ื ืฉืืชื” ืžื ื•ื™, ื•ื•ื“ื ืฉืืชื” ืžืคืขื™ืœ ื”ืชืจืื•ืช
13:07
so I can let you know asย soon as that new lesson is here for you.
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ื›ื“ื™ ืฉืื•ื›ืœ ืœื”ื•ื“ื™ืข ืœืš ื‘ืจื’ืข ืฉื”ืฉื™ืขื•ืจ ื”ื—ื“ืฉ ื”ื–ื” ื™ื”ื™ื” ื›ืืŸ ืืชื”.
13:11
And if you want to keep practising your Englishย speaking skills
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ื•ืื ืืชื” ืจื•ืฆื” ืœื”ืžืฉื™ืš ืœืชืจื’ืœ ืื™ืชื™ ืืช ื›ื™ืฉื•ืจื™ ื”ื“ื™ื‘ื•ืจ ืฉืœืš
13:14
with me in a dialogue just like I did in this lesson with you,
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ื‘ืื ื’ืœื™ืช ื‘ื“ื™ืืœื•ื’ ื‘ื“ื™ื•ืง ื›ืžื• ืฉืขืฉื™ืชื™ ืื™ืชืš ื‘ืฉื™ืขื•ืจ ื”ื–ื”,
13:18
you can checkย out this lesson right here.
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ืืชื” ื™ื›ื•ืœ ืœื‘ื“ื•ืง ืืช ื”ืฉื™ืขื•ืจ ื”ื–ื” ืžืžืฉ ื›ืืŸ.
13:21
I'll see you in there!
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ืื ื™ ืืจืื” ืื•ืชืš ืฉื!
ืขืœ ืืชืจ ื–ื”

ืืชืจ ื–ื” ื™ืฆื™ื’ ื‘ืคื ื™ื›ื ืกืจื˜ื•ื ื™ YouTube ื”ืžื•ืขื™ืœื™ื ืœืœื™ืžื•ื“ ืื ื’ืœื™ืช. ืชื•ื›ืœื• ืœืจืื•ืช ืฉื™ืขื•ืจื™ ืื ื’ืœื™ืช ื”ืžื•ืขื‘ืจื™ื ืขืœ ื™ื“ื™ ืžื•ืจื™ื ืžื”ืฉื•ืจื” ื”ืจืืฉื•ื ื” ืžืจื—ื‘ื™ ื”ืขื•ืœื. ืœื—ืฅ ืคืขืžื™ื™ื ืขืœ ื”ื›ืชื•ื‘ื™ื•ืช ื‘ืื ื’ืœื™ืช ื”ืžื•ืฆื’ื•ืช ื‘ื›ืœ ื“ืฃ ื•ื™ื“ืื• ื›ื“ื™ ืœื”ืคืขื™ืœ ืืช ื”ืกืจื˜ื•ืŸ ืžืฉื. ื”ื›ืชื•ื‘ื™ื•ืช ื’ื•ืœืœื•ืช ื‘ืกื ื›ืจื•ืŸ ืขื ื”ืคืขืœืช ื”ื•ื•ื™ื“ืื•. ืื ื™ืฉ ืœืš ื”ืขืจื•ืช ืื• ื‘ืงืฉื•ืช, ืื ื ืฆื•ืจ ืื™ืชื ื• ืงืฉืจ ื‘ืืžืฆืขื•ืช ื˜ื•ืคืก ื™ืฆื™ืจืช ืงืฉืจ ื–ื”.

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