Practise Talking On The Phone In English: Call the Bank With Me!

200,334 views ・ 2022-08-02

mmmEnglish


Please double-click on the English subtitles below to play the video.

00:00
Well hey there! I'm Emma from mmmEnglish!
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Today is speaking practice.
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You're going to speak with me in a type of conversation that can be
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pretty stressful.
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A phone call.
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Telephoning is an important skill even though a lot of our
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communication these days is done by email or by text
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messaging, there are still plenty of situations that require you
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to pick up the phone.
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In this lesson, we're going to practise making a phone call
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to the bank and we'll cover some of the most common expressions
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that are used in these types of phone calls
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so that you can really anticipate how the conversation is going to
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flow, what you need to be thinking about next and
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what you should expect.
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So are you ready to join me?
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I just want to take a few seconds here to give a little shout-out
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to the members of Hey Lady! who are watching today.
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Hey ladies! It's great to see you here.
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If you haven't heard yet, Hey Lady! is our online community
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helping women to succeed in English.
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We make it easy and safe to meet new speaking partners
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and give you interesting topics to talk about together.
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We have an amazing team of expert English coaches
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who encourage and support you at every step.
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It's the perfect place to practise because you can make mistakes
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without feeling judged and make real progress
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even if you don't have a lot of time to spare.
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As long as your English level is intermediate or above,
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then your English is good enough to join the community.
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And if you sign up today you can experience everything we offer
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free for ten days.
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I've put the link down in the description below.
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Make sure you check it out and I hope to see you inside!
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Tell me,
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do you feel nervous when you have to make a
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phone call in English?
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Like I said earlier, since we text and email each other so much
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picking up the phone has become kind of rare
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and I think that's why it can be quite intimidating.
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We don't get a lot of opportunities to practise this skill.
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It's also the unknown.
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What are they gonna say?
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What if you don't understand them or you can't
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hear them very well?
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What if they don't understand you
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and you can't see the other person that you're talking to
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so you're missing out on some of those important social cues like
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facial expressions and gestures.
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It's like having a conversation blindfolded.
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All you have to rely on are your ears, your listening skills
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being prepared for your phone call can help to take
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some of the fear away.
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So in this lesson we're going to practise calling the bank together
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and you're going to learn some of the exact phrases and the
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expressions and the questions that are used in this situation.
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So first you'll call me, I'm the bank.
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I'm going to answer the phone and you'll respond
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but then we're going to switch roles
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and so you'll practise receiving the call.
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And after that, you can listen to me do the whole conversation,
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okay? Are you ready to speak on the phone?
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Good morning, welcome to mmmBank.
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My name is Emma. How can I help you this morning?
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No problem, Aziz. Can I have your customer number, please?
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Okay, bear with me I'm just pulling up your account now.
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Can you please confirm your full name and date of birth?
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Thank you for that, Aziz.
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So you want to activate your online banking, is that right?
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No problem, I can sort that out for you.
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Can I have your mobile number and your email address, please?
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Yes, please.
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Sorry, did you say A or R?
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A for apple. Thanks.
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Great, thank you.
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I'm gonna send through an activation code now.
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Please stay on the line while I send it.
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Did you receive a text message?
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Great.
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So when you log into your online banking portal
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just put in the activation code and then change your password.
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Sure.
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So you need to log into your online banking portal.
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It's a secure place where you do your online banking.
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First you put in the unique code that I sent you
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and then you change your password.
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Is there anything else I can help you with?
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No worries, have a great day.
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Did you notice some new and interesting expressions
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in that dialogue?
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I've explained them in a little more detail over on the mmmEnglish
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website so if you're interested in exploring them,
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in diving a little deeper into some of these expressions
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the link to the mmmEnglish website is down in the description
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below. You can check it out anytime.
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But now let's switch places
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because this time
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I'm going to call you and you're the bank.
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Hello! My name is Aziz.
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I'm calling because I need to activate my internet
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and my phone banking.
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Yes, of course.
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My customer number is six zero five nine double seven.
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Yes, my full name is Aziz Khan
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and my date of birth is the 20th of November 1989.
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Yes, that's correct.
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Okay. So my mobile number is
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zero four nine one five seven zero triple one
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and my email address is [email protected].
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Do you want me to spell it?
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A.
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Sorry, A for apple.
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Yes, A, Z, I for ice cream.
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Z
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underscore K, H, A, N
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and then the number 89 @mail.com.
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Okay.
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Hang on, I'll check.
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Yes, I got it.
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Sorry, I didn't catch that you said online banking something?
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Can you please repeat it?
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Ah, okay. That's clear now. Thanks.
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No, thank you, that's all.
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I appreciate your help. Bye!
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Great work!
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And now I want you to listen to me do the whole thing
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so that you can really experience the full flow of that conversation.
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Good morning! Welcome to mmmBank. My name is Emma.
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How can I help you this morning?
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Hello, my name is Aziz.
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I'm calling because I need to activate my internet
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and my phone banking.
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No problem, Aziz. Can I have your customer number, please?
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Yes, of course.
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My customer number is six zero five
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nine double seven.
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Okay bear with me. I'm just pulling up your account now.
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Can you please confirm your full name and date of birth?
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Yes my full name is Aziz Khan
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and my date of birth is the 20th of November 1989.
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No problem. Thank you for that Aziz.
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So you want to activate your online banking, is that right?
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Yes that's correct.
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No problem. I can sort that out for you.
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Can I have your mobile number and your email address please?
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Okay so my mobile number is
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zero four nine one five seven zero triple one.
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And my email address is [email protected]  
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Do you want me to spell it?
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Yes, please.
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A.
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Sorry did you say A or R?
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Oh sorry. A for apple.
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A for apple. Thanks.
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Yes, A, Z,
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I for ice cream,
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Z underscore K, H, A, N
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and then the number 89 @mail.com.
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Great. Thank you I'm gonna send through an activation code now.
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Please stay on the line while I send it.
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Okay.
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Did you receive a text message?
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Hang on, I'll check.
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Yes, I got it!
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Great, so when you log into your online banking portal
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just put in the activation code and then change your password.
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Sorry, I didn't catch that. You said online banking something?
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Can you please repeat it?
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Sure.
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So you need to log into your online banking portal.
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It's a secure place where you do your online banking.
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First you put in the unique code that I sent you
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and then you change your password.
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Okay, that's clear now. Thanks!
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Is there anything else I can help you with?
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No thank you, that's all.
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No worries. Have a great day!
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I appreciate your help. Bye!
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Well, that's it!
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Thank you for joining me today. I really hope that you enjoyed this
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lesson and that you feel confident about making phone calls
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and about giving information over the phone in English.
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I've got lots of lessons to do with giving and receiving phone calls
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in English coming up on the mmmEnglish Channel
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so make sure you subscribe, make sure you turn on notifications
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so I can let you know as soon as that new lesson is here for you.
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And if you want to keep practising your English speaking skills
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with me in a dialogue just like I did in this lesson with you,
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you can check out this lesson right here.
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I'll see you in there!
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