How to Succeed in Your New Job | The Way We Work, a TED series

In many workplaces, there are rules that are completely unspoken.

翻译人员: Jia Z 校对人员: suya f.

在许多工作场合，都会有潜规则。

Understanding them is crucial for success,

明白它们将会成为你成功的关键。

and yet you won't find them in your employee handbook.

但员工手册中并没有这些规则，

Unless you're lucky enough to have a mentor or manager

除非你足够幸运， 遇到了一位会把你拉到一旁

who pulls you aside to help,

帮助你的导师或上级，

you just kind of have to figure them out on your own.

否则你就只能依靠自己 领悟这些规则。

[The Way We Work]

[我们的工作方式]

Starting a new job can feel like starting at a new school.

开始新的工作就像是来到了新的学校，

You're meeting new people,

你会遇到新的同学或同事、

you're getting thrown into unfamiliar situations,

陷入不熟悉的环境中。

and you’re constantly wondering: What does everyone think of me?

并且你也会时常烦恼： 大家会怎么看我呢？

但无论你是开始第一份工作

But whether you're starting your first job ever

or just starting a new role,

还是开始一个新的岗位，

making a great impression doesn't have to be so scary.

给人留下好印象 其实并没有那么可怕。

It all comes down to deciphering those unspoken rules

只要你能破译那些潜规则

and demonstrating what I call the three Cs:

并且展现出这三种特质：

competence, commitment and compatibility.

能力，投入和相容。

The first C is competence.

第一种特质是能力

On day one, your new colleagues are probably looking at you

第一天，你的新同事 或许会对你很好奇，想知道

and thinking: Can you do your job?

你是否可以胜任这份工作？

The way to convince others,

要想让别人信服，

not to mention yourself, that yes, you can,

更别提让自己信服，

is to show your homework

就是亮出你的工作成果，

and to give others something to react to.

并且给别人一些反馈的机会。

Let’s say it’s your first day, and it’s utter chaos.

假设你来到公司的第一天手忙脚乱。

People are forwarding you messages

你不停的收到各种消息，

with nothing more than a "See below" at the top

标题全都是“请见下文”；

and pulling you into meetings without any notice or context.

并且在没有任何通知或背景 的情况下拉你参加会议。

Your manager just gave you a task,

你的经理刚给你安排了一项工作

and two minutes in you're already confused.

但做了两分钟你就一头雾水了。

Instead of going back to them right away and saying,

你的首要任务并不是立马向别人求助，

“I don’t know what to do next, help!”

Or doing what I did,

或者像从前的我一样闭门造车；

which is not asking questions at all,

think about a similar task that you tried in a previous job,

先回忆一下你之前在工作或学习中 碰到过的类似的任务。

in school or just for yourself.

What steps did you take then?

你当时采用了怎样的解决方法呢？

Then make your best guess and just give it a try.

然后根据经验做出判断后尝试一次。

Then go back to your manager and say,

最后才是去找你的经理并说明问题，

“I’m working on X,

“我正在做什么什么工作，

and I'm not quite sure of what to do next.

我不确定下一步需要怎么做。

I've taken X steps and spoken to so-and-so and I understand this part,

不过我已经做了这几步, 并在与某某交谈后理解了这个部分，

but I'm still unclear about this other part.

但我仍然不理解另一个部分。

What do you think about this approach?"

您对这件事情怎么看？”

No, I'm not suggesting that you fake it till you make it,

我并不说你应该不懂装懂，

but what I am suggesting is that you try until you can't try anymore.

我的建议是你要不断尝试， 直到你各种方法都试过了。

Time matters, though, so give yourself a limit.

不过时间珍贵，你需要给自己设限；

And depending on your deadline, figuring things out on your own.

在设定的时间内尝试靠自己解决问题，

Then ask and then learn from what others tell you.

然后再向别人请教并从中学习。

It's your first bit of knowledge around how things work here.

这是你理解职场规则的第一步。

The second C is commitment.

第二个特质是投入。

Besides looking to see if you can do your job,

你的同事不仅会观察你的工作能力

your colleagues are also looking to see if you're dedicated.

还会观察你对这份工作是否投入。

During your first week in a new job,

在你入职的第一周里，

try asking your manager questions about expectations.

试着向经理了解公司对员工的期望。

My favorites are one, what are my top priorities in this role?

我觉得很好的问题包括： 第一，我这个岗位最重要的职责是什么？

Two, how would you like to communicate day-to-day and week-to-week?

第二，工作汇报应该是怎样进行的？

每天还是每周？

And three, what have your highest performers done

第三，您见过最好的员工 都是如何工作的，

that you'd suggest that I do too?

有什么我可以学习的方面？

For your peers, try to go more casual.

和同事相处可以随意一些。

In your first few days, your manager will be probably, or well,

在你刚入职的前几天， 你的经理很有可能，

at least hopefully,

至少我们希望他/她会

taking you around and introducing you to your other teammates.

带你熟悉环境， 把你介绍给其他同事。

In those moments,

在这个时候，

think about how you can transform some of those "Hi's" into conversations

想想如何打开话题而不是只打招呼，

and then those conversations into relationships.

这样就能更快地建立起人际关系。

One option is to ask how others' weeks are going.

一种方法是，你可以 问问他们这周过得如何。

For those you really get along with,

对于那些跟你特别合拍的，

try involving them in your work

那就尝试和他们在工作上有交集

and maybe even your life with phrases like,

甚至私下交往，你可以说：

“Oh, I’d love to get your input on A.”

“我很想听听你对 A 的意见。”

Or “Could I get your advice on B?”

或者“我可以听听 你对 B 的建议吗？”

These can all go a long way in deepening a relationship.

这些都可以帮助加深关系。

The third C, it's compatibility.

第三个特质是相容。

Every time a new person joins a team,

每当有新人加入团队时，

the others on it want to know: Will you get along with us?

团队的其他人都想知道： 你能否和我们相处融洽？

By initiating conversations,

通过发起对话，

you're already expressing compatibility.

你已经在表达相容性。

But while you're at it,

但当你在做的时候，

use this time to try and identify who's in charge of what

利用这段时间 搞清楚谁负责什么

or what I call “invisible swim lanes.”

或者是我所说的“隐形泳道”。

Let's say you've just started a new remote job.

假设你刚刚开始 一个新的远程工作。

First, ask your manager if there's an org chart.

首先，询问你的经理 是否有组织架构图。

It's a diagram showing who reports to whom.

这是一个显示 谁向谁汇报的图表

And if there is one, amazing.

如果有的话，那就太棒了。

But formal job titles and reporting lines

但正式的职称和汇报关系

can only tell you so much about how things really work.

能告诉你的也只有那么多。

So when you're in meetings and group chats, pay attention.

因此，当你参加会议 和群聊时，要多多留意。

What's each person's role?

每个人的角色是什么？

Who reports to whom?

谁向谁汇报？

Who's on whose side, who commands respect,

谁站在谁一边， 谁值得尊重，

which behaviors get rewarded and which behaviors get punished?

哪些行为会得到奖励， 哪些行为会受到惩罚？

Understanding these norms, loyalties, power brokers

了解这些规范、忠诚、权力

and swim lanes

以及“泳道”

is what people are really referring to

才是当人们说

when they say that it’s important to understand a team’s “culture.”

了解团队“文化”很重要时， 他们所指的“文化”。

And by the way, while you're mapping out these swim lanes,

顺便说一句， 当你揣摩这些“泳道”时，

look around to see if there's any swim lane that might be unoccupied

环顾四周，看看是否 有无人认领的“泳道”，

or in other words, what tasks might be available

或者换句话说， 哪些任务需要做

that aren't currently being done

但目前没人做

that can help your team accomplish more, better, faster, cheaper, safer,

且能帮助你的团队实现更多、 更好、更快、更便宜、更安全、

more securely.

更有保障。

By doing this,

通过这样做，

you'll show that you're competent enough to spot gaps,

你会证明你有足够的能力发现漏洞，

committed enough to fill them

足够投入去填补它

and compatible enough to not overstep.

同时足够相容且不越界。

Here’s the reality of starting a new job.

这就是开始新工作的现实。

Doing your job is only part of it.

做好你的工作只是其中的一部分。

The rest is about how you get along with other people.

剩下的就是你如何与他人和谐相处。

But as much as we've been talking about others sizing you up,

尽管我们一直在谈论 其他人对你的评估，

don't forget to do the same.

别忘了你也要这样做。

Is this an environment where you can flourish and do your best work?

这是一个让你能够快速成长 并尽最大努力工作的环境吗？

Can you see yourself getting along with your coworkers?

你能想象自己与同事 相处融洽吗？

Is this even work you're excited to do?

这是你感兴趣的工作吗？

Every job is a two-way street.

每个工作都是双向选择。

You can do well only if you want to do well.

只有你想做好， 并且你准备好做好，

And if you're set up to do well.

你才能做好。

So look around, reflect

所以环顾四周，反思一下

and be honest with yourself

对自己诚实

about whether this is a good place for you.

看看这个工作到底是不是你想要的。