How a start-up in the White House is changing business as usual | Haley Van Dyck

135,166 views ใƒป 2016-04-25

TED


ืื ื ืœื—ืฅ ืคืขืžื™ื™ื ืขืœ ื”ื›ืชื•ื‘ื™ื•ืช ื‘ืื ื’ืœื™ืช ืœืžื˜ื” ื›ื“ื™ ืœื”ืคืขื™ืœ ืืช ื”ืกืจื˜ื•ืŸ.

ืžืชืจื’ื: Ido Dekkers ืžื‘ืงืจ: Zeeva Livshitz
00:12
I'm here to talk to you today
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ืื ื™ ืคื” ื›ื“ื™ ืœื“ื‘ืจ ืื™ืชื›ื ื”ื™ื•ื
00:14
about a story that we have all been conditioned to believe
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ืขืœ ื”ืกื™ืคื•ืจ ืฉื’ืจื ืœื›ื•ืœื ื• ืœื”ืืžื™ืŸ
00:17
is not possible.
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ืฉื”ื•ื ืœื ืืคืฉืจื™.
00:19
It's a story about a living, breathing start-up
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ื–ื” ืกื™ืคื•ืจ ืฉื ื•ื’ืข ืœืกื˜ืืจื˜ ืืค ื—ื™ ื•ื ื•ืฉื
00:21
flourishing in an unlikely environment:
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ืฉืžืฉื’ืฉื’ ื‘ืกื‘ื™ื‘ื” ืœื ืกื‘ื™ืจื”:
00:24
the United States government.
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ืžืžืฉืœืช ืืจืฆื•ืช ื”ื‘ืจื™ืช.
00:25
Now, this start-up is fundamentally beginning to disrupt
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ืขื›ืฉื™ื•, ื”ืกื˜ืืจื˜ ืืค ื”ื–ื” ืžืชื—ื™ืœ ืœืฉื‘ืฉ ื‘ืื•ืคืŸ ื‘ืกื™ืกื™
00:28
the way government does business from the inside out.
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ืืช ื”ื“ืจืš ื‘ื” ื”ืžืžืฉืœื” ืขื•ืฉื” ืขืกืงื™ื ืžื‘ืคื ื™ื ื”ื—ื•ืฆื”.
00:31
But before I get there, let's start with the problem.
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ืื‘ืœ ืœืคื ื™ ืฉืื ื™ ืื’ื™ืข ืœื–ื”, ื‘ื•ืื• ื ืชื—ื™ืœ ืขื ื”ื‘ืขื™ื”.
00:33
For me, the problem begins with a number: 137.
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ื‘ืฉื‘ื™ืœื™, ื”ื‘ืขื™ื” ืžืชื—ื™ืœื” ืขื ืžืกืคืจ: 137.
00:37
137 is the average number of days
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137 ื–ื” ืžืกืคืจ ื”ื™ืžื™ื ื”ืžืžื•ืฆืข
00:41
a veteran has to wait to have benefits processed by the VA.
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ืฉื™ื•ืฆื ืฆื‘ื ืฆืจื™ืš ืœื—ื›ื•ืช ื›ื“ื™ ืฉื”ื”ื˜ื‘ื•ืช ืฉืœื• ื™ื˜ื•ืคืœื• ืขืœ ื™ื“ื™ ื”ืžืฉืจื“ ืœื™ื•ืฆืื™ ืฆื‘ื.
00:44
137 days.
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137 ื™ืžื™ื.
00:47
Now, in order to file that application in the first place,
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ืขื›ืฉื™ื•, ื›ื“ื™ ืœื”ื’ื™ืฉ ืืช ื”ื‘ืงืฉื” ื”ื–ื•, ืงื•ื“ื ื›ืœ,
00:49
she has to navigate over 1,000 different websites
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ื”ื™ื ืฆืจื™ื›ื” ืœื ื•ื•ื˜ ื™ื•ืชืจ ื‘ื™ื•ืชืจ ืž 1,000 ืืชืจื™ื ืฉื•ื ื™ื
00:53
and over 900 different call-in numbers,
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ื•ื™ื•ืชืจ ืž 900 ืžืกืคืจื™ ื˜ืœืคื•ืŸ,
00:56
all owned and operated by the United States government.
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ื›ื•ืœื ื‘ื‘ืขืœื•ืช ืžืžืฉืœืช ืืจืฆื•ืช ื”ื‘ืจื™ืช, ื•ืžื•ืคืขืœื™ื ืขืœ ื™ื“ื”.
01:00
Now, we live in times of incredible change.
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ืขื›ืฉื™ื•, ืื ื—ื ื• ื—ื™ื™ื ื‘ื–ืžืŸ ืฉืœ ืฉื™ื ื•ื™ ืžื“ื”ื™ื.
01:03
The private sector is constantly changing
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ื”ืกืงื˜ื•ืจ ื”ืคืจื˜ื™ ืžืฉืชื ื” ืชืžื™ื“ื™ืช
01:05
and improving itself all the time.
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ื•ืžืฉืคืจ ืืช ืขืฆืžื• ื›ืœ ื”ื–ืžืŸ.
01:07
For that matter, it's removing every single inconvenience in my life
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ืœืฆื•ืจืš ื”ืขื ื™ื™ืŸ, ื”ื•ื ืžืกื™ืจ ื›ืœ ื—ื•ืกืจ ื ื•ื—ื•ืช ื‘ื—ื™ื™
01:10
that I could possibly think of.
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ืฉืื ื™ ื™ื›ื•ืœื” ืœื—ืฉื•ื‘ ืขืœื™ื•.
01:12
I could be sitting on my couch in my apartment,
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ืื ื™ ื™ื›ื•ืœื” ืœืฉื‘ืช ืขืœ ื”ืกืคื” ื‘ื“ื™ืจื” ืฉืœื™,
01:15
and from my phone, I can order a warm, gluten-free meal
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ื•ืžื”ื˜ืœืคื•ืŸ, ืื ื™ ื™ื›ื•ืœื” ืœื”ื–ืžื™ืŸ ืืจื•ื—ื” ื—ืžื” ื ื˜ื•ืœืช ื’ืœื•ื˜ืŸ
01:18
that can arrive at my door in less than 10 minutes.
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ืฉื™ื›ื•ืœื” ืœื”ื’ื™ืข ืœืกืฃ ื“ืœืชื™ ืชื•ืš ืคื—ื•ืช ืžืขืฉืจ ื“ืงื•ืช.
01:21
But meanwhile, a working mother who depends on food stamps
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ืื‘ืœ ื‘ื™ื ืชื™ื™ื, ืื ืขื•ื‘ื“ืช ืฉืชืœื•ื™ื” ื‘ืชืœื•ืฉื™ ืžื–ื•ืŸ
01:25
to support her family
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ื›ื“ื™ ืœืชืžื•ืš ื‘ืžืฉืคื—ื” ืฉืœื”
01:27
has to complete an arduous, complicated application
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ืฆืจื™ื›ื” ืœื”ืฉืœื™ื ื‘ืงืฉื” ืžืคืจื›ืช ื•ืžื•ืจื›ื‘ืช
01:30
which she might not even be able to do online.
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ืฉื”ื™ื ืื•ืœื™ ืœื ืชื”ื™ื” ื™ื›ื•ืœื” ืœืขืฉื•ืช ื‘ืจืฉืช.
01:33
And the inability of her to do that same work from her couch means
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ื•ื—ื•ืกืจ ื”ื™ื›ื•ืœืช ืฉืœื” ืœืขืฉื•ืช ืืช ืื•ืชื” ืขื‘ื•ื“ื” ืžื”ืกืคื” ืฉืœื” ืื•ืžืจ
01:37
that she might be having to take days or hours off of work
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ืฉื”ื™ื ืื•ืœื™ ืชืฆื˜ืจืš ืœืงื—ืช ื™ืžื™ื ืื• ืฉืขื•ืช ื—ื•ืคืฉ ืžื”ืขื‘ื•ื“ื”
01:40
that she can't spare.
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ืฉื”ื™ื ืœื ื™ื›ื•ืœื” ืœื”ืจืฉื•ืช ืœืขืฆืžื”.
01:43
And this growing dichotomy
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ื•ื”ื“ื™ื›ื•ื˜ื•ืžื™ื” ื”ื’ื“ืœื”
01:45
between the beneficiaries of the tech revolution
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ื‘ื™ืŸ ืืœื” ืฉื”ืžื”ืคื›ื” ื”ื˜ื›ื ื•ืœื•ื’ื™ืช ืžื•ืขื™ืœื” ืœื”ื
01:48
and those it's left behind
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ื•ืืœื” ืฉื”ื™ื ื”ืฉืื™ืจื” ืžืื—ื•ืจ
01:49
is one of the greatest challenges of our time --
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ื”ื™ื ืื—ื“ ื”ืืชื’ืจื™ื ื”ื›ื™ ื’ื“ื•ืœื™ื ืฉืœ ื–ืžื ื ื• --
01:51
(Applause)
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(ืžื—ื™ืื•ืช ื›ืคื™ื™ื)
01:57
Because government's failure to deliver digital services that work
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ื‘ื’ืœืœ ืฉื”ื›ืฉืœื•ืŸ ืฉืœ ื”ืžืžืฉืœ ืœืกืคืง ืฉืจื•ืชื™ื ื“ื™ื’ื™ื˜ืœื™ื™ื ืฉืขื•ื‘ื“ื™ื
02:01
is disproportionately impacting the very people who need it most.
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ืžืฉืคื™ืข ืœื ืคืจื•ืคื•ืจืฆื™ื•ื ืœื™ืช ืขืœ ื”ืื ืฉื™ื ืฉืฆืจื™ื›ื™ื ืื•ืชื• ื”ื›ื™ ื”ืจื‘ื”.
02:06
It's impacting the students trying to go to college,
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ื–ื” ืžืฉืคื™ืข ืขืœ ืกื˜ื•ื“ื ื˜ื™ื ืฉืžื ืกื™ื ืœืœื›ืช ืœืžื›ืœืœื”,
02:09
the single mothers trying to get health care,
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ื”ืืžื”ื•ืช ื”ื‘ื•ื“ื“ื•ืช ืฉืžื ืกื•ืช ืœื”ืฉื™ื’ ืฉืจื•ืชื™ ื‘ืจื™ืื•ืช,
02:11
the veterans coming home from battle.
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ื™ื•ืฆืื™ ื”ืฆื‘ื ืฉืžื’ื™ืขื™ื ื”ื‘ื™ืชื” ืžื”ืงืจื‘.
02:12
They can't get what they need when they need it.
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ื”ื ืœื ื™ื›ื•ืœื™ื ืœืงื‘ืœ ืืช ืžื” ืฉื”ื ืฆืจื™ื›ื™ื ื›ืฉื”ื ืฆืจื™ื›ื™ื ืืช ื–ื”.
02:16
And for these Americans,
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ื•ืœืืžืจื™ืงืื™ื ื”ืืœื”,
02:17
government is more than just a presidential election every four years.
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ื”ืžืžืฉืœื” ื”ื™ื ื™ื•ืชืจ ืžืจืง ื‘ื—ื™ืจื•ืช ืœื ืฉื™ืื•ืช ื›ืœ ืืจื‘ืข ืฉื ื™ื.
02:21
Government is a lifeline that provides services they need
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ืžืžืฉืœื” ื”ื™ื ืงื• ื”ื—ื™ื™ื ืฉืžืกืคืง ืฉืจื•ืชื™ื ืฉื”ื ืฆืจื™ื›ื™ื
02:24
and depend on and deserve.
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ื•ืชืœื•ื™ื™ื ื‘ื”ื ื•ืžื’ื™ืขื™ื ืœื”ื.
02:26
Which is, quite frankly,
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ืฉื–ื•, ืื ืœื”ื™ื•ืช ื›ื ื™ื,
02:27
why government needs to get its shit together and catch up.
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ื”ืกื™ื‘ื” ืฉื”ืžืžืฉืœื” ืฆืจื™ื›ื” ืœื”ืชื—ื™ืœ ืœืขื‘ื•ื“ ื•ืœืขืžื•ื“ ื‘ืงืฆื‘.
02:31
Just saying.
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ืจืง ืื•ืžืจืช.
02:32
(Applause)
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(ืžื—ื™ืื•ืช ื›ืคื™ื™ื)
02:35
Now, this wasn't always a problem I was passionate about.
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ืขื›ืฉื™ื•, ื–ื• ืœื ืชืžื™ื“ ื”ื™ืชื” ื‘ืขื™ื” ืฉื”ื™ืชื” ืœื™ ืชืฉื•ืงื” ื‘ื ื•ื’ืข ืืœื™ื”.
02:38
When I joined President Obama's campaign in 2008,
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ื›ืฉื”ืฆื˜ืจืคืชื™ ืœืงืžืคื™ื™ืŸ ืฉืœ ื”ื ืฉื™ื ืื•ื‘ืžื” ื‘ 2008,
02:41
we brought the tech industry's best practices into politics.
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ื”ื‘ืื ื• ืืช ื”ืžื ื”ื’ื™ื ื”ื›ื™ ื˜ื•ื‘ื™ื ืฉืœ ืชืขืฉื™ื™ืช ื”ื”ื™ื™ ื˜ืง ืœืคื•ืœื™ื˜ื™ืงื”.
02:44
We earned more money,
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ื”ืจื•ื•ื—ื ื• ื™ื•ืชืจ ื›ืกืฃ,
02:46
we engaged more volunteers
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ืขืจื‘ื ื• ื™ื•ืชืจ ืžืชื ื“ื‘ื™ื
02:48
and we earned more votes than any political campaign in history.
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ื•ื”ืจื•ื•ื•ื—ื ื• ื™ื•ืชืจ ืงื•ืœื•ืช ืžื›ืœ ืงืžืคื™ื™ืŸ ืคื•ืœื™ื˜ื™ ื‘ื”ืกื˜ื•ืจื™ื”.
02:52
We were a cutting-edge start-up that changed the game of politics forever.
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ื”ื™ื™ื ื• ืกื˜ืืจื˜ ืืค ื‘ื—ื–ื™ืช ื”ื˜ื›ื ื•ืœื•ื’ื™ื” ืฉืฉื™ื ื” ืืช ืžืฉื—ืง ื”ืคื•ืœื™ื˜ื™ืงื” ืœืขื“.
02:55
So when the President asked a small group of us
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ืื– ื›ืฉื”ื ืฉื™ื ื‘ื™ืงืฉ ืžืงื‘ื•ืฆื” ืงื˜ื ื” ืžืื™ืชื ื•
02:58
to bring that very same disruption directly into government,
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ืœื”ื‘ื™ื ืืช ืื•ืชื” ื”ืคืจืขื” ื™ืฉื™ืจื•ืช ืœืชื•ืš ื”ืžืžืฉืœื”,
03:01
I knew it wasn't going to be easy work,
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ื™ื“ืขืชื™ ืฉื–ื” ืœื ื”ื•ืœื›ืช ืœื”ื™ื•ืช ืขื‘ื•ื“ื” ืงืœื”,
03:02
but I was eager and showed up ready to get to work.
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ืื‘ืœ ื”ื™ื™ืชื™ ืœื”ื•ื˜ื” ื•ื”ื’ืขืชื™ ืžื•ื›ื ื” ืœืฆืืช ืœืขื‘ื•ื“.
03:06
Now, on my first day in DC,
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ืขื›ืฉื™ื•, ื‘ื™ื•ื ื”ืจืืฉื•ืŸ ืฉืœื™ ื‘ืขื‘ื•ื“ื” ื‘ื•ื•ืฉื™ื ื’ื˜ื•ืŸ,
03:09
my first day in government,
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ื”ื™ื•ื ื”ืจืืฉื•ืŸ ืฉืœื™ ื‘ืžืžืฉืœ,
03:11
I walked into the office and they handed me a laptop.
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ื ื›ื ืกืชื™ ืœืžืฉืจื“ ื•ื”ื ื ืชื ื• ืœื™ ืœืคื˜ื•ืค.
03:14
And the laptop was running Windows 98.
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ื•ื”ืœืคื˜ื•ืค ื”ืจื™ืฅ ื—ืœื•ื ื•ืช 98.
03:17
(Laughter)
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(ืฆื—ื•ืง)
03:18
I mean, three entire presidential elections had come and gone
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ืื ื™ ืžืชื›ื•ื•ื ืช, ืฉืœื•ืฉ ื‘ื—ื™ืจื•ืช ืœื ืฉื™ืื•ืช ื‘ืื• ื•ื”ืœื›ื•
03:22
since the government had updated the operating system on that computer.
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ืžืื– ืฉื”ืžืžืฉืœื” ืขื“ื›ื ื” ืืช ืžืขืจื›ืช ื”ื”ืคืขืœื” ืขืœ ื”ืžื—ืฉื‘ ื”ื–ื”.
03:25
Three elections!
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ืฉืœื•ืฉ ืžืขืจื›ื•ืช ื‘ื—ื™ืจื•ืช!
03:28
Which is when we realized
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ื•ืื– ื”ื‘ื ื•
03:29
this problem was a whole lot bigger than we ever could have imagined.
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ืฉื”ื‘ืขื™ื” ื”ื–ื• ื”ืจื‘ื” ื™ื•ืชืจ ื’ื“ื•ืœื” ืžืฉืื™ ืคืขื ื”ื™ื™ื ื• ื™ื›ื•ืœื™ื ืœื“ืžื™ื™ืŸ.
03:33
Let me paint the picture for you.
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ืชื ื• ืœื™ ืœืฆื™ื™ืจ ืœื›ื ืชืžื•ื ื”.
03:36
The federal government is the largest institution in the world.
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ื”ืžืžืฉืœ ื”ืคื“ืจืœื™ ื”ื•ื ื”ืžื•ืกื“ ื”ื›ื™ ื’ื“ื•ืœ ื‘ืขื•ืœื,
03:40
It spends over 86 billion dollars a year -- 86 billion --
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ื”ื•ื ืžื•ืฆื™ื 86 ืžื™ืœื™ืืจื“ ื“ื•ืœืจ ื‘ืฉื ื” -- 86 ืžื™ืœื™ืืจื“ --
03:44
on federal IT projects.
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ืขืœ ืคืจื•ื™ื™ืงื˜ื™ื ืฉืœ ืžืขืจื›ื•ืช ืžื™ื“ืข.
03:46
For context:
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ื›ื“ื™ ืœื”ื›ื ื™ืก ืืช ื–ื” ืœื”ืงืฉืจ:
03:47
that is more than the entire venture capital industry spends
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ื–ื” ื™ื•ืชืจ ืžื›ืœ ื”ื•ืŸ ื”ืกื™ื›ื•ืŸ ืฉื”ืชืขืฉื™ื” ืžื•ืฆื™ืื”
03:50
annually -- on everything.
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ื›ืœ ืฉื ื” -- ืขืœ ื”ื›ืœ.
03:53
Now, the problem here
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ืขื›ืฉื™ื•, ื”ื‘ืขื™ื” ืคื”
03:55
is that we the taxpayers are not getting what we pay for,
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ื”ื™ื ืฉืžืฉืœื ื”ืžื™ืกื™ื ืœื ืžืงื‘ืœ ืžื” ืฉื”ื•ื ืžืฉืœื ืขืœื™ื•,
03:59
because 94 percent of federal IT projects
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ื‘ื’ืœืœ ืฉ 94 ืื—ื•ื– ืžืคืจื•ื™ื™ืงื˜ื™ ืžืขืจื›ื•ืช ื”ืžื™ื“ืข ื”ืคื“ืจืœื™ื™ื
04:03
are over budget or behind schedule.
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ืขื•ื‘ืจื™ื ืืช ื”ืชืงืฆื™ื‘ ืื• ืžืื—ืจื™ื ื‘ืชืืจื™ื›ื™ ื”ื™ืขื“.
04:05
94 percent!
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94 ืื—ื•ื–!
04:07
For those of you keeping score,
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ืœืืœื” ืžื›ื ืฉืžื—ืฉื‘ื™ื,
04:08
yes, the number 94 is very close to 100.
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ื›ืŸ, ื”ืžืกืคืจ 94 ืžืื•ื“ ืงืจื•ื‘ ืœ 100.
04:10
(Laughter)
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(ืฆื—ื•ืง)
04:13
There's another problem:
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ื™ืฉ ืขื•ื“ ื‘ืขื™ื”:
04:14
40 percent of those never end up seeing the light of day.
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40 ืื—ื•ื– ืžื”ื ืœืขื•ืœื ืœื ืจื•ืื™ื ืืช ืื•ืจ ื”ื™ื•ื.
04:18
They are completely scrapped or abandoned.
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ื”ื ืžื‘ื•ื˜ืœื™ื ืœื’ืžืจื™ ืื• ื ื–ื ื—ื™ื.
04:21
Now, this is a very existentially painful moment for any organization,
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ืขื›ืฉื™ื•, ื–ื” ืจื’ืข ืžืื•ื“ ื›ื•ืื‘ ืงื™ื•ืžื™ืช ืœื›ืœ ืืจื’ื•ืŸ,
04:25
because it means as government continues to operate
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ื‘ื’ืœืœ ืฉื–ื” ืื•ืžืจ ืฉื›ืฉื”ืžืžืฉืœื” ืžืžืฉื™ื›ื” ืœืชืคืงื“
04:28
as it's programmed to do,
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ื›ืžื• ืฉื”ื™ื ืžืชื•ื›ื ื ืช ืœืขื‘ื•ื“,
04:29
failure is nearly inevitable.
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ื›ืฉืœื•ื ื•ืช ื”ื ื›ืžืขื˜ ื‘ืœืชื™ ื ืžื ืขื™ื.
04:31
And when the status quo is the riskiest option,
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ื•ื›ืฉื”ืกื˜ื˜ื•ืก ืงื•ื• ื”ื•ื ื”ืื•ืคืฆื™ื” ื”ื›ื™ ืžืขื•ืจืขืจืช,
04:34
that means there is simply no other choice
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ื–ื” ืื•ืžืจ ืฉืคืฉื•ื˜ ืื™ืŸ ื‘ื—ื™ืจื” ืื—ืจืช
04:37
than radical disruption.
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ืžื”ืคืจืขื” ืจื“ื™ืงืœื™ืช.
04:40
So, what do we do about it?
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ืื–, ืžื” ืื ื—ื ื• ืขื•ืฉื™ื ืขื ื–ื”?
04:42
How do we fix this?
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ืื™ืš ืื ื—ื ื• ืžืชืงื ื™ื ืืช ื–ื”?
04:45
Well, the irony of all of this
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ื•ื‘ื›ืŸ, ื”ืื™ืจื•ื ื™ื” ืฉืœ ื›ืœ ื–ื”
04:47
is that we actually don't have to look any further than our backyard,
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ื”ื™ื ืฉืื ื—ื ื• ืœืžืขืฉื” ืœื ื”ื™ื™ื ื• ืฆืจื™ื›ื™ื ืœื”ื‘ื™ื˜ ืจื—ื•ืง ื™ื•ืชืจ ืžื”ื—ืฆืจ ื”ืื—ื•ืจื™ืช ืฉืœื ื•,
04:51
because right here in America are the very ideas, the very people,
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ื‘ื’ืœืœ ืฉืžืžืฉ ืคื” ื‘ืืžืจื™ืงื” ื™ืฉ ืืช ื”ืจืขื™ื•ื ื•ืช ืขืฆืžื, ื”ืื ืฉื™ื,
04:54
who have swept our world into a radically different place
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ืฉืกื—ืคื• ืืช ื”ืขื•ืœื ืฉืœื ื• ืœืžืงื•ื ืฉื•ื ื” ื‘ืฆื•ืจื” ืจื“ื™ืงืœื™ืช
04:57
than it was two decades ago.
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ืžืฉื”ื™ื” ืœืคื ื™ ืฉื ื™ ืขืฉื•ืจื™ื.
04:59
So what would it look like
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ืื– ืื™ืš ื–ื” ื”ื™ื” ื ืจืื”
05:01
if it was actually as easy to get student loans or veterans' benefits
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ืื ื–ื” ื”ื™ื” ืœืžืขืฉื” ืงืœ ื›ืœ ื›ืš ืœืงื‘ืœ ื”ืœื•ื•ืืช ืกื˜ื•ื“ื ื˜ ืื• ื”ื˜ื‘ื•ืช ืฉืœ ื™ื•ืฆืื™ ืฆื‘ื
05:04
as it is to order cat food to my house?
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ื›ืžื• ืœื”ื–ืžื™ืŸ ืื•ื›ืœ ืœื—ืชื•ืœื™ื ืœื‘ื™ืช?
05:08
What would it look like
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ืื™ืš ื–ื” ื”ื™ื” ื ืจืื”
05:10
if there was an easy pathway for the very entrepreneurs and innovators
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ืื ื”ื™ืชื” ื“ืจืš ืคืฉื•ื˜ื” ืœื›ืœ ื™ื–ื ื•ืžืžืฆื™ื
05:14
who have disrupted our tech sector
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ืฉืฉื™ื ื• ืืช ืกืงื˜ื•ืจ ื”ื˜ื›ื ื•ืœื•ื’ื™ื”
05:16
to come and disrupt their government?
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ืœื”ื’ื™ืข ื•ืœืฉื ื•ืช ืืช ื”ืžืžืฉืœ?
05:18
Well, my friends, here's where we get to talk
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ื•ื‘ื›ืŸ, ื—ื‘ืจื™, ื”ื ื” ื”ืžืงื•ื ื‘ื• ืื ื—ื ื• ืžืชื—ื™ืœื™ื ืœื“ื‘ืจ
05:21
about some of the exciting new formulas we've discovered
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ืขืœ ื›ืžื” ืžื”ื ื•ืกื—ืื•ืช ื”ืžืจื’ืฉื•ืช ื”ื—ื“ืฉื•ืช ืฉื’ื™ืœื™ื ื•
05:23
for creating change in government.
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ืœื™ืฆื™ืจืช ืฉื™ื ื•ื™ ื‘ืžืžืฉืœ.
05:25
Enter the United States Digital Service.
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ื•ื›ืืŸ ื ื›ื ืก ื”ืฉืจื•ืช ื”ื“ื™ื’ื™ื˜ืœื™ ืฉืœ ืืจืฆื•ืช ื”ื‘ืจื™ืช.
05:28
The United States Digital Service is a new network of start-ups,
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ื”ืฉืจื•ืช ื”ื“ื™ื’ื™ื˜ืœื™ ืฉืœ ืืจืฆื•ืช ื”ื‘ืจื™ืช ื”ื•ื ืจืฉืช ื—ื“ืฉื” ืฉืœ ืกื˜ืืจื˜ ืืคื™ื,
05:31
a team of teams,
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ืฆื•ื•ืช ืฉืœ ืฆื•ื•ืชื™ื,
05:33
organizing themselves across government to create radical change.
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ืžืืจื’ื ื™ื ืืช ืขืฆืžื ืœืจื•ื—ื‘ ื”ืžืžืฉืœ ื›ื“ื™ ืœื™ืฆื•ืจ ืฉื™ื ื•ื™ ืจื“ื™ืงืœื™.
05:38
The mission of the United States Digital Service is to help government
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ื”ืžืฉื™ืžื” ืฉืœ ื”ืฉืจื•ืชื™ื ื”ื“ื™ื’ื™ื˜ืœื™ื™ื ืฉืœ ืืจืฆื•ืช ื”ื‘ืจื™ืช ื”ื™ื ืœืขื–ื•ืจ ืœืžืžืฉืœ
05:41
deliver world-class digital services
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ืœืกืคืง ืฉืจื•ืชื™ื ื“ื™ื’ื™ื˜ืœื™ื™ื ื‘ืจืžื” ืขื•ืœืžื™ืช
05:43
for students, immigrants, children, the elderly -- everybody --
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ืœืกื˜ื•ื“ื ื˜ื™ื, ืžื”ื’ืจื™ื, ื™ืœื“ื™ื, ื–ืงื ื™ื -- ื›ื•ืœื --
05:48
at dramatically lower costs.
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ื‘ืขืœื•ืช ื ืžื•ื›ื” ืžืฉืžืขื•ืชื™ืช.
05:51
We are essentially trying to build a more awesome government,
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ืื ื—ื ื• ื‘ืขื™ืงืจื•ืŸ ืžื ืกื™ื ืœื‘ื ื•ืช ืžืžืฉืœ ื™ื•ืชืจ ืžื’ื ื™ื‘,
05:55
for the people, by the people, today.
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ืขื‘ื•ืจ ื”ืื ืฉื™ื, ืขืœ ื™ื“ื™ ื”ืื ืฉื™ื, ื”ื™ื•ื.
05:57
We don't care -- (Applause) Thank you.
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ืœื ืื›ืคืช ืœื ื• -- (ืžื—ื™ืื•ืช ื›ืคื™ื™ื) ืชื•ื“ื” ืœื›ื.
05:59
(Applause)
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(ืžื—ื™ืื•ืช ื›ืคื™ื™ื)
06:01
Who doesn't want a more awesome government, right?
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ืžื™ ืœื ืจื•ืฆื” ืžืžืฉืœ ื™ื•ืชืจ ืžื’ื ื™ื‘, ื ื›ื•ืŸ?
06:04
We don't care about politics.
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ืœื ืื›ืคืช ืœื ื• ืžืคื•ืœื™ื˜ื™ืงื”.
06:07
We care about making government work better,
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ืื›ืคืช ืœื ื• ืœื’ืจื•ื ืœืžืžืฉืœ ืœืขื‘ื•ื“ ื˜ื•ื‘ ื™ื•ืชืจ,
06:09
because it's the only one we've got.
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ื‘ื’ืœืœ ืฉื”ื•ื ื”ื™ื—ื™ื“ ืฉื™ืฉ ืœื ื•.
06:11
(Applause)
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(ืžื—ื™ืื•ืช ื›ืคื™ื™ื)
06:13
Now, you can think of our team -- well, it's pretty funny --
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ืขื›ืฉื™ื•, ืืชื ื™ื›ื•ืœื™ื ืœื—ืฉื•ื‘ ืขืœ ื”ืฆื•ื•ืช ืฉืœื ื• -- ื•ื‘ื›ืŸ, ื–ื” ื“ื™ ืžืฆื—ื™ืง --
06:17
you can think of our team a little bit like
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ืืชื ื™ื›ื•ืœื™ื ืœื—ืฉื•ื‘ ืขืœ ื”ืฆื•ื•ืช ืฉืœื ื• ืžืขื˜ ื›ืžื•
06:19
the Peace Corps meets DARPA meets SEAL Team 6.
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ืขืœ ื—ื™ืœ ื”ืฉืœื•ื ื ืคื’ืฉื™ื ืขื ื“ืืจืคื ื ืคื’ืฉื™ื ืขื ืฆื•ื•ืช ืฆื•ืœืœื ื™ื 6.
06:22
We're like the Peace Corps for nerds,
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ืื—ื ื ื• ื›ืžื• ื—ื™ืœ ื”ืฉืœื•ื ืฉืœ ื—ื ื•ื ื™ื,
06:24
but instead of traveling to crazy, interesting, far-off places,
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ืื‘ืœ ื‘ืžืงื•ื ืœื ืกื•ืข ืœืžืงื•ืžื•ืช ืžืฉื•ื’ืขื™ื, ืžืขื ื™ื™ื ื™ื ื•ืจื—ื•ืงื™ื,
06:27
you spend a lot of time indoors, behind computers,
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ืืชื ืžื‘ืœื™ื ืืช ืจื•ื‘ ื–ืžื ื›ื ื‘ืคื ื™ื, ืžืื—ื•ืจื™ ืžื—ืฉื‘ื™ื,
06:29
helping restore the fabric of our democracy.
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ืขื•ื–ืจื™ื ืœืฉื—ื–ืจ ืืช ื”ืžืจืงื ืฉืœ ื”ื“ืžื•ืงืจื˜ื™ื” ืฉืœื ื•.
06:31
(Laughter)
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(ืฆื—ื•ืง)
06:33
Now, this team -- our playbook for the United States Digital Service
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ืขื›ืฉื™ื•, ื”ืฆื•ื•ืช ื”ื–ื” -- ืกืคืจ ื”ื”ื•ืจืื•ืช ืฉืœื ื• ืœืฉืจื•ืชื™ื ื”ื“ื™ื’ื™ื˜ืœื™ื™ื ืฉืœ ืืจืฆื•ืช ื”ื‘ืจื™ืช
06:38
is pretty simple.
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ื”ื•ื ื“ื™ ืคืฉื•ื˜.
06:40
The first play is we recruit the very best talent
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ื”ืžืฉื—ืง ื”ืจืืฉื•ืŸ ื”ื•ื ืฉืื ื—ื ื• ืžื’ื™ื™ืกื™ื ืืช ื”ื˜ืืœื ื˜ื™ื ื”ื˜ื•ื‘ื™ื ื‘ื™ื•ืชืจ
06:43
our country has to offer,
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ืฉื”ืžื“ื™ื ื” ืฉืœื ื• ื™ื›ื•ืœื” ืœื”ืฆื™ืข,
06:45
and recruit them for short tours of duty inside government.
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ื•ืžื’ื™ื™ืกื™ื ืื•ืชื ืœื˜ื•ื•ื—ื™ ื–ืžืŸ ืงืฆืจื™ื ื‘ืชื•ืš ื”ืžืžืฉืœ.
06:48
These are the very people who have helped build the products and companies
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ืืœื” ื”ื ื”ืื ืฉื™ื ืฉืขื–ืจื• ืœื‘ื ื•ืช ืืช ื”ืžื•ืฆืจื™ื ื•ื”ื—ื‘ืจื•ืช
06:51
that have made our tech sector amongst the most innovative in the world.
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ืฉืขืฉื• ืืช ืกืงื˜ื•ืจ ื”ื˜ื›ื ื•ืœื•ื’ื™ื” ืฉืœื ื• ื‘ื™ืŸ ื”ื›ื™ ื—ื“ืฉื ื™ื™ื ื‘ืขื•ืœื.
06:55
Second, we pair these incredible people from the tech core
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ืฉื ื™ืช, ืื ื—ื ื• ืžืฆื•ื•ืชื™ื ืืช ื”ืื ืฉื™ื ื”ืžื“ื”ื™ืžื™ื ื”ืืœื” ืžื”ื—ื™ื™ืœ ื”ื˜ื›ื ื™
06:58
with the dedicated civil servants already inside government
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ืขื ืžืฉืจืชื™ ื”ืฆื™ื‘ื•ืจ ื”ืžืกื•ืจื™ื ืฉื›ื‘ืจ ื‘ืชื•ืš ื”ืžืžืฉืœ
07:01
on the ground creating change.
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ืขืœ ื”ืงืจืงืข ื™ื•ืฆืจื™ื ืฉื™ื ื•ื™.
07:03
Third, we strategically deploy them in a targeted formation
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ืฉืœื™ืฉื™ืช, ืื ื—ื ื• ืคื•ืจืกื™ื ืื•ืชื ืืกื˜ืจื˜ื’ื™ืช ื‘ืžื‘ื ื” ืžื™ื•ืขื“
07:07
at the most mission-critical, life-changing, important services
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ื‘ืฉืจื•ืชื™ื ื”ื—ืฉื•ื‘ื™ื ื”ื›ื™ ืงืจื™ื˜ื™ื™ื ื•ืžืฉื ื™ ื—ื™ื™ื
07:10
that government offers.
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ืฉื”ืžืžืฉืœ ืžืฆื™ืข.
07:12
And finally, we give them massive air cover,
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ื•ืœื‘ืกื•ืฃ, ืื ื—ื ื• ื ื•ืชื ื™ื ืœื”ื ืกื™ื•ืข ืื•ื•ื™ืจื™ ืžืกื™ื‘ื™,
07:14
from the leadership inside the agencies
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ืžื”ื”ื ื”ื’ื” ื‘ืชื•ืš ื”ืกื•ื›ื ื•ื™ื•ืช
07:16
all the way up to the President himself,
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ื›ืœ ื”ื“ืจืš ืขื“ ืœื ืฉื™ื ืขืฆืžื•,
07:19
to transform these services for the better.
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ื›ื“ื™ ืœืฉื ื•ืช ืืช ื”ืฉืจื•ืชื™ื ื”ืืœื• ืœื˜ื•ื‘ื”.
07:22
Now, this team is beginning to disrupt
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ืขื›ืฉื™ื•, ื”ืฆื•ื•ืช ื”ื–ื” ืžืชื—ื™ืœ ืœืฉื ื•ืช
07:25
how government does business from the inside out.
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ืืช ืื™ืš ืฉื”ืžืžืฉืœ ืขื•ืฉื” ืขืกืงื™ื ืžื‘ืคื ื™ื ื”ื—ื•ืฆื”.
07:28
If you study classic patterns of disruption,
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ืื ืืชื ืœื•ืžื“ื™ื ืชื‘ื ื™ื•ืช ื”ืคืจืขื” ืงืœืืกื™ื•ืช,
07:31
one very common pattern is rather simple.
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ืžื›ื ื” ืžืฉื•ืชืฃ ืื—ื“ ื”ื•ื ื“ื™ ืคืฉื•ื˜.
07:34
It's to take something that has become routine and standard in one industry
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ื–ื” ืœืงื—ืช ืžืฉื”ื• ืฉื”ืคืš ืœืฉื™ื’ืจืชื™ ื•ืกื˜ื ื“ืจื˜ื™ ื‘ืชืขืฉื™ื” ืื—ืช
07:37
and apply it to another where it's a radical departure
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ื•ืœื™ื™ืฉื ืื•ืชื• ืœืื—ืจืช ืฉื ื”ื•ื ืžื”ื•ื•ื” ืฉื™ื ื•ื™ ืจื“ื™ืงืœื™
07:40
from the status quo.
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ืžื”ืกื˜ื˜ื•ืก ืงื•ื•.
07:41
Think about what Airbnb took that was normal from hospitality
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ื—ืฉื‘ื• ืขืœ ืžื” ืื™ื™ืจ ื‘ื™ ืื ื“ ื‘ื™ ืœืงื—ื• ืฉื”ื™ื” ื ื•ืจืžืœื™ ื‘ืืจื•ื—
07:45
and revolutionized my apartment.
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ื•ื”ืขื‘ื™ืจื• ืืช ื”ื“ื™ืจื” ืฉืœื™ ืžื”ืคื›ื”.
07:48
The United States Digital Service is doing exactly that.
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ื”ืฉืจื•ืชื™ื ื”ื“ื™ื’ื™ื˜ืœื™ื™ื ืฉืœ ืืจืฆื•ืช ื”ื‘ืจื™ืช ืขื•ืฉื™ื ื‘ื“ื™ื•ืง ืืช ื–ื”.
07:50
We are taking what Silicon Valley and the private sector has learned
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ืื ื—ื ื• ืœื•ืงื—ื™ื ืืช ืžื” ืฉืขืžืง ื”ืกื™ืœื™ืงื•ืŸ ื•ื”ืžื’ื–ืจ ื”ืขืกืงื™ ืœืžื“ื•
07:54
through a ton of hard work
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ื“ืจืš ื”ืจื‘ื” ืขื‘ื•ื“ื” ืงืฉื”
07:55
about how to build planetary-scale digital services
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ืขืœ ืื™ืš ืœื‘ื ื•ืช ืฉืจื•ืชื™ื ื“ื™ื’ื™ื˜ืœื™ื™ื ื‘ืงื ื” ืžื™ื“ื” ืคืœื ื˜ืจื™
07:58
that delight users at lower cost,
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ืฉืžืขื ื’ื™ื ืžืฉืชืžืฉื™ื ื‘ืขืœื•ืช ื ืžื•ื›ื” ื™ื•ืชืจ,
08:00
and we're applying that to government,
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ื•ืื ื—ื ื• ืžื™ื™ืฉืžื™ื ืืช ื–ื” ืขืœ ื”ืžืžืฉืœ,
08:01
where it is a radical departure from the status quo.
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ืฉื ื–ื” ืฉื™ื ื•ื™ ืจื“ื™ืงืœื™ ืžื”ืกื˜ื˜ื•ืก ืงื•ื•.
08:04
Now, the good news is:
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ืขื›ืฉื™ื•, ื”ื—ื“ืฉื•ืช ื”ื˜ื•ื‘ื•ืช ื”ืŸ:
08:07
it's starting to work.
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ื–ื” ืžืชื—ื™ืœ ืœืขื‘ื•ื“.
08:09
We know this because we can already see the results
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ืื ื—ื ื• ื™ื•ื“ืขื™ื ืืช ื–ื” ื‘ื’ืœืœ ืฉืื ื—ื ื• ื™ื›ื•ืœื™ื ื›ื‘ืจ ืœืจืื•ืช ืชื•ืฆืื•ืช
08:12
from some of our early projects, like the rescue effort of Healthcare.gov,
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ืžื›ืžื” ืžื”ืคืจื•ื™ื™ืงื˜ื™ื ื”ืžื•ืงื“ืžื™ื ืฉืœื ื• ื›ืžื• ืžืืžืฅ ื”ื”ืฆืœื” ื‘ Healthcare.gov,
08:15
when that went off the rails.
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ื›ืฉื”ื•ื ื™ืจื“ ืžื”ืคืกื™ื.
08:17
Fixing Healthcare.gov was the first place that we ran this play,
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ืชื™ืงื•ืŸ Healthcare.gov ื”ื™ื” ื”ืžืงื•ื ื”ืจืืฉื•ืŸ ื‘ื• ื”ืจืฆื ื• ืืช ื”ืžื”ืœืš ื”ื–ื”,
08:21
and today we are taking that same play
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ื•ื”ื™ื•ื ืื ื—ื ื• ืœื•ืงื—ื™ื ืืช ืื•ืชื• ืžื”ืœืš
08:23
and scaling it across a large number
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ื•ืžื’ื“ื™ืœื™ื ืื•ืชื• ืœืจื•ื—ื‘ ืžืกืคืจ ื’ื“ื•ืœ
08:24
of government's most important citizen-facing services.
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ืฉืœ ื”ืฉืจื•ืชื™ื ื”ืžืžืฉืœืชื™ื™ื ื”ื›ื™ ื—ืฉื•ื‘ื™ื ืฉืคื•ื ื™ื ืœืื–ืจื—ื™ื.
08:29
Now, if I can take a moment
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ืขื›ืฉื™ื•, ืื ืื ื™ ื™ื›ื•ืœื” ืœืงื—ืช ืจื’ืข
08:31
and brag about the team for a second --
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ื•ืœื”ืชืจื‘ืจื‘ ืขืœ ื”ืฆื•ื•ืช ืฉืœื™ ืœืฉื ื™ื” --
08:33
it is the highest concentration of badasses
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ื–ื” ื”ืจื™ื›ื•ื– ื”ื›ื™ ื’ื“ื•ืœ ืฉืœ ืžื•ื›ืฉืจื™ื
08:36
I could have ever dreamed of.
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ืฉืื™ ืคืขื ื™ื›ื•ืœืชื™ ืœื—ืœื•ื ืขืœื™ื•.
08:38
We have top talent from Google, Facebook, Amazon, Twitter and the likes,
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ื™ืฉ ืœื ื• ื˜ืืœื ื˜ื™ื ืžืขื•ืœื™ื ืžื’ื•ื’ืœ, ืคื™ื™ืกื‘ื•ืง, ืืžื–ื•ืŸ, ื˜ื•ื•ื™ื˜ืจ ื•ื“ื•ืžื™ื”ื,
08:42
all on staff today,
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ื›ื•ืœื ื‘ืฆื•ื•ืช ื”ื™ื•ื,
08:44
all choosing to join their government.
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ื›ื•ืœื ื‘ื•ื—ืจื™ื ืœื”ืฆื˜ืจืฃ ืœืžืžืฉืœ ืฉืœื”ื.
08:47
And what's incredible is,
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ื•ืžื” ืฉืžื“ื”ื™ื ื‘ื–ื” ื”ื•ื,
08:48
everybody is as eager and kind as they are intelligent.
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ืฉื›ื•ืœื ืœื”ื•ื˜ื™ื ื•ื ื—ืžื“ื™ื ื›ืžื• ืฉื”ื ืื™ื ื˜ื™ืœื™ื’ื ื˜ื™ื.
08:52
And I might add, by the way, over half of us are women.
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ื•ืื ื™ ืื•ืœื™ ืื•ืกื™ืฃ, ื“ืจืš ืื’ื‘, ืžืขืœ ื—ืฆื™ ืžืื™ืชื ื• ื ืฉื™ื.
08:56
(Applause)
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(ืžื—ื™ืื•ืช ื›ืคื™ื™ื)
09:03
The best way to understand this strategy
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ื”ื“ืจืš ื”ื›ื™ ื˜ื•ื‘ื” ืœื”ื‘ื™ืŸ ืืช ื”ืืกื˜ืจื˜ื’ื™ื” ื”ื–ื•
09:05
is actually to walk through a couple of examples
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ื”ื™ื ืœืžืขืฉื” ืœืขื‘ื•ืจ ืขืœ ืžืกืคืจ ื“ื•ื’ืžืื•ืช
09:07
of how it's working out in the wild.
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ืฉืœ ืื™ืš ื–ื” ืขื•ื‘ื“ ื‘ืฉื˜ื—.
09:09
I'm going to give you two examples quickly.
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ืื ื™ ืืชืŸ ืœื›ื ืฉืชื™ ื“ื•ื’ืžืื•ืช ื‘ืžื”ื™ืจื•ืช.
09:11
The first one is about immigration.
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ื”ืจืืฉื•ื ื” ื ื•ื’ืขืช ืœื”ื’ื™ืจื”.
09:13
This, my friends, is your typical immigration application.
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ื–ื”, ื—ื‘ืจื™, ื”ื•ื ื˜ื•ืคืก ื‘ืงืฉืช ื”ื’ื™ืจื” ืกื˜ื ื“ืจื˜ื™.
09:17
Yes, you guessed it --
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ื›ืŸ, ื ื™ื—ืฉืชื --
09:18
it's almost entirely paper-based.
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ื”ื•ื ื›ืžืขื˜ ืœื’ืžืจื™ ืžื‘ื•ืกืก ื ื™ื™ืจ.
09:21
In the best case,
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ื‘ืžืงืจื” ื”ื›ื™ ื˜ื•ื‘,
09:22
the application takes about six to eight months to process.
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ื”ื‘ืงืฉื” ืœื•ืงื—ืช ืฉืฉ ืขื“ ืฉืžื•ื ื” ื—ื•ื“ืฉื™ื ืœื”ื™ื•ืช ืžื˜ื•ืคืœืช.
09:25
It is physically shipped thousands of miles -- thousands of miles! --
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ื”ื•ื ื ืฉืœื— ืคื™ื–ื™ืช ืืœืคื™ ืงื™ืœื•ืžื˜ืจื™ื - ืืœืคื™ ืงื™ืœื•ืžื˜ืจื™ื! --
09:29
between no less than six processing centers.
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ื‘ื™ืŸ ืœื ืคื—ื•ืช ืžืฉืฉื” ืžืจื›ื–ื™ ืขื™ื‘ื•ื“.
09:32
Now, little story:
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ืขื›ืฉื™ื•, ืกื™ืคื•ืจ ืงื˜ืŸ:
09:34
about a decade ago,
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ืœืคื ื™ ื‘ืขืจืš ืขืฉื•ืจ,
09:35
the government thought that if it brought this system online,
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ื”ืžืžืฉืœ ื—ืฉื‘ ืฉืื ื”ื™ื™ื ื• ืžืขืœื™ื ืืช ื”ืžืขืจื›ืช ืœืจืฉืช,
09:38
it could save taxpayer dollars and provide a better service,
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ื”ื™ื ืชื•ื›ืœ ืœื—ืกื•ืš ืœืžืฉืœื ื”ืžื™ืกื™ื ื›ืกืฃ ื•ืชืกืคืง ืฉืจื•ืช ื˜ื•ื‘ ื™ื•ืชืจ,
09:41
which was a great idea.
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ืžื” ืฉื”ื™ื” ืจืขื™ื•ืŸ ืžืขื•ืœื”.
09:42
So, the typical government process began.
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ืื–, ื”ืชื”ืœื™ืš ื”ืžืžืฉืœืชื™ ื”ื˜ื™ืคื•ืกื™ ื”ืชื—ื™ืœ.
09:45
Six years and 1.2 billion dollars later,
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ืฉืฉ ืฉื ื™ื ื• 1.2 ืžื™ืœื™ืืจื“ ื“ื•ืœืจ ืžืื•ื—ืจ ื™ื•ืชืจ,
09:50
no working product was delivered --
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ืœื ืกื•ืคืง ืืฃ ืžื•ืฆืจ ืขื•ื‘ื“ --
09:52
1.2 billion with a "B."
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1.2 ืžื™ืœื™ืืจื“.
09:55
Now at this point, the agency responsible,
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ืขื›ืฉื™ื• ื‘ื ืงื•ื“ื” ื–ื•, ื”ืกื•ื›ื ื•ืช ื”ืื—ืจืื™ืช,
09:58
US Citizenship and Immigration Services,
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ืฉืจื•ืชื™ ื”ืื–ืจื—ื•ืช ื•ื”ื”ื’ื™ืจื” ืฉืœ ืืจืฆื•ืช ื”ื‘ืจื™ืช,
09:59
could have kept pouring money into the failing program.
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ื™ื›ืœื• ืœื”ืžืฉื™ืš ืœืฉืคื•ืš ื›ืกืฃ ืœืชื•ื›ื ื™ืช ื”ื›ื•ืฉืœืช.
10:02
Sadly, that's what often happens.
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ืœืžืจื‘ื” ื”ืฆืขืจ, ื–ื” ืžื” ืฉืงื•ืจื” ื”ืจื‘ื” ืคืขืžื™ื.
10:04
That's the status quo today.
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ื–ื” ื”ืกื˜ื˜ื•ืก ืงื•ื• ื”ื™ื•ื.
10:06
But they didn't.
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ืื‘ืœ ื”ื ืœื.
10:07
The dedicated civil servants inside the agency
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ืžืฉืจืชื™ ื”ืฆื™ื‘ื•ืจ ื”ืžืกื•ืจื™ื ื‘ืชื•ืš ื”ืกื•ื›ื ื•ืช
10:09
decided to stand up and call for change.
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ื”ื—ืœื™ื˜ื• ืœืขืžื•ื“ ื•ืœืงืจื•ื ืœืฉื™ื ื•ื™.
10:11
We deployed a small team of just six people,
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ืคืจืกื ื• ืฆื•ื•ืช ืงื˜ืŸ ืฉืœ ืจืง ืฉื™ืฉื” ืื ืฉื™ื,
10:14
and what many people don't know is
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ื•ืžื” ืฉื”ืจื‘ื” ืื ืฉื™ื ืœื ื™ื•ื“ืขื™ื ื–ื”
10:16
that's the same size as the rescue effort of Healthcare.gov --
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ืฉื–ื” ืื•ืชื• ื’ื•ื“ืœ ื›ืžื• ืฆื•ื•ืช ื”ื”ืฆืœื” ืฉืœ Healthcare.gov --
10:19
just six people.
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ืจืง ืฉื™ืฉื” ืื ืฉื™ื.
10:20
And that team jumped in, side-by-side,
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ื•ื”ืฆื•ื•ืช ื”ื–ื” ืงืคืฅ ืคื ื™ืžื”, ื™ื—ื“,
10:22
to support the agency in transitioning this project
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ื›ื“ื™ ืœืชืžื•ืš ื‘ืกื•ื›ื ื•ืช ื‘ื”ืคื™ื›ืช ื”ืคืจื•ื™ื™ืงื˜ ื”ื–ื”
10:24
into more modern business practices, more modern development practices.
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ืœืฆื•ืจืช ืขื‘ื•ื“ื” ืขืกืงื™ืช ื˜ื•ื‘ื” ื™ื•ืชืจ, ืคืชืจื•ื ื•ืช ืคื™ืชื•ื— ืžื•ื“ืจื ื™ื™ื.
10:29
Now, in non-tech speak,
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ืขื›ืฉื™ื•, ื‘ื”ืจืฆืื” ืœื ื˜ื›ื ื™ืช,
10:30
what that basically means is taking big, multi-year projects
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ืžื” ืฉื–ื” ื‘ืขื™ืงืจื•ืŸ ืื•ืžืจ ื–ื” ืœืงื—ืช ืคืจื•ื™ื™ืงื˜ื™ื ื’ื“ื•ืœื™ื ื•ืืจื•ื›ื™ ื˜ื•ื•ื—
10:34
and breaking them up into bite-sized chunks,
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ื•ืœืคืจืง ืื•ืชื ืœืคื™ืกื•ืช ืงื˜ื ื•ืช,
10:36
so that way we can reduce the risk
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ืื– ื‘ื“ืจืš ื–ื• ืื ื—ื ื• ื™ื›ื•ืœื™ื ืœื”ืคื—ื™ืช ืืช ื”ืกื™ื›ื•ืŸ
10:38
and actually start to see results every couple of weeks,
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ื•ืœืžืขืฉื” ืœื”ืชื—ื™ืœ ืœืจืื•ืช ืชื•ืฆืื•ืช ื›ืœ ื›ืžื” ืฉื‘ื•ืขื•ืช,
10:41
instead of waiting in a black box for years.
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ื‘ืžืงื•ื ืœื—ื›ื•ืช ื‘ืงื•ืคืกื” ืฉื—ื•ืจื” ื‘ืžืฉืš ืฉื ื™ื.
10:43
So within less than three months of our team being on the ground,
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ืื– ืชื•ืš ืคื—ื•ืช ืžืฉืœื•ืฉื” ื—ื•ื“ืฉื™ื ืฉืœ ื”ืฆื•ื•ืช ืฉืœื ื• ืขืœ ื”ืงืจืงืข,
10:46
we were already able to push our first products to production.
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ืื ื—ื ื• ื™ื›ื•ืœื™ื ื›ื‘ืจ ืœื“ื—ื•ืฃ ืืช ื”ืžื•ืฆืจื™ื ื”ืจืืฉื•ื ื™ื ืฉืœื ื• ืœืคืขื™ืœื•ืช.
10:50
The first one, this is the form I-90.
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ื”ืจืืฉื•ืŸ, ื–ื” ื˜ื•ืคืก I-90.
10:52
This is used to file for your replacement green card.
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ื”ื•ื ื‘ืฉื™ืžื•ืฉ ื›ื“ื™ ืœื”ื’ื™ืฉ ื‘ืงืฉื” ืœื’ืจื™ืŸ ืงืืจื“ ื—ืœื•ืคื™.
10:56
Now, for immigrant visa holders,
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ืขื›ืฉื™ื•, ืœืžื—ื–ื™ืงื™ ื•ื™ื–ืช ื”ื’ื™ืจื”,
10:57
a replacement green card is a big deal.
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ื’ืจื™ืŸ ืงืืจื“ ื—ืœื•ืคื™ ื”ื•ื ืขื ื™ื™ืŸ ื’ื“ื•ืœ.
11:00
Your green card is your proof of identification,
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ื”ื’ืจื™ืŸ ืงืืจื“ ืฉืœื›ื ื”ื•ื ื”ื•ื›ื—ืช ื”ื–ื™ื”ื•ื™ ืฉืœื›ื,
11:02
it's your work authorization,
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ื–ื” ืื™ืฉื•ืจ ื”ืขื‘ื•ื“ื” ืฉืœื›ื,
11:04
it's the proof that you can be here in this country.
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ื–ื” ื”ื”ื•ื›ื—ื” ืฉืœื›ื ืฉืืชื ื™ื›ืœื™ื ืœื”ื™ื•ืช ื‘ืžื“ื™ื ื” ื”ื–ื•.
11:06
So waiting six months while the government processes the replacement
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ืื– ืœื—ื›ื•ืช ืฉื™ืฉื” ื—ื•ื“ืฉื™ื ื‘ืขื•ื“ ื”ืžืžืฉืœ ืžืขื‘ื“ ืืช ื”ื—ื™ืœื•ืคื™
11:10
is not cool.
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ื–ื” ืœื ืงื•ืœ.
11:11
I'm excited to tell you that today,
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ืื ื™ ืžืชืจื’ืฉืช ืœืกืคืจ ืœื›ื ืฉื”ื™ื•ื,
11:13
you can now, for the first time, file for a replacement green card
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ืืชื ื™ื›ื•ืœื™ื ืขื›ืฉื™ื•, ื‘ืคืขื ื”ืจืืฉื•ื ื”, ืœื”ื’ื™ืฉ ื‘ืงืฉื” ืœื’ืจื™ืŸ ืงืืจื“ ื—ืœื•ืคื™
11:16
entirely online without anyone touching a piece of paper.
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ืœื’ืžืจื™ ื‘ืจืฉืช ื‘ืœื™ ืฉืžื™ืฉื”ื• ื™ื’ืข ื‘ืคื™ืกืช ื ื™ื™ืจ.
11:19
It is faster, it is cheaper,
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ื–ื” ืžื”ื™ืจ ื™ื•ืชืจ, ื–ื” ื–ื•ืœ ื™ื•ืชืจ,
11:21
and it's a better user experience for the applicant
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ื•ื–ื” ื—ื•ื•ื™ืช ืžืฉืชืžืฉ ื˜ื•ื‘ื” ื™ื•ืชืจ ืœืžื’ื™ืฉ ื”ื‘ืงืฉื”
11:23
and the government employees alike.
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ื•ื’ื ืœืขื•ื‘ื“ื™ ื”ืžืžืฉืœ.
11:25
(Applause)
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(ืžื—ื™ืื•ืช ื›ืคื™ื™ื)
11:32
Another one, quickly.
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ืขื•ื“ ืื—ื“, ื‘ืžื”ื™ืจื•ืช.
11:33
Last fall, we just released a brand-new practice civics test.
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ื‘ืกืชื™ื• ืฉืขื‘ืจ, ืฉื—ืจืจื ื• ืžื‘ื—ืŸ ืื–ืจื—ื•ืช ืœื”ืชื ืกื•ืช ื—ื“ืฉ.
11:37
So as part of becoming a US citizen,
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ืื– ื›ื—ืœืง ืžืœื”ืคื•ืš ืœืื–ืจื— ืืžืจื™ืงืื™,
11:39
you have to pass a civics test.
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ืืชื ืฆืจื™ื›ื™ื ืœืขื‘ื•ืจ ืžื‘ื—ืŸ ืื–ืจื—ื•ืช.
11:41
For anyone who has taken this test, it can be quite the stressful process.
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ืœื›ืœ ืžื™ ืฉืœืงื— ืืช ื”ืžื‘ื—ืŸ, ื–ื” ื™ื›ื•ืœ ืœื”ื™ื•ืช ืชื”ืœื™ืš ื“ื™ ืžืœื—ื™ืฅ.
11:46
So our team released a very easy, simple-to-use tool in plain language
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ืื– ื”ืฆื•ื•ืช ืฉืœื ื• ืฉื™ื—ืจืจ ื›ืœื™ ืงืœ ืžืื•ื“ ื•ืคืฉื•ื˜ ืœืฉื™ืžื•ืฉ ื‘ืฉืคื” ืคืฉื•ื˜ื”
11:50
to help people prepare,
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ื›ื“ื™ ืœืขื–ื•ืจ ืœืื ืฉื™ื ืœื”ืชื›ื•ื ืŸ,
11:52
to help ease their nerves,
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ื›ื“ื™ ืœืขื–ื•ืจ ืœื”ืจื’ื™ืข ืืช ื”ืœื—ืฅ ืฉืœื”ื,
11:54
to help them feel more confident
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ื›ื“ื™ ืœืขื–ื•ืจ ืœื”ื ืœื”ืจื’ื™ืฉ ื™ื•ืชืจ ื‘ื˜ื•ื—ื™ื
11:56
in taking the next step in pursuing their American dream.
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ื‘ืœืงื™ื—ืช ื”ืฆืขื“ ื”ื‘ื ื‘ืจื“ื™ืคื” ืื—ืจ ื”ื—ืœื•ื ื”ืืžืจื™ืงืื™.
11:59
Because all of this work, all of this work on immigration,
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ื‘ื’ืœืœ ืฉื›ืœ ื”ืขื‘ื•ื“ื” ื”ื–ื•, ื›ืœ ื”ืขื‘ื•ื“ื” ืขืœ ื”ื’ื™ืจื”,
12:02
is about taking complicated processes and making them more human.
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ื ื•ื’ืขืช ืœืœืงื—ืช ืชื”ืœื™ื›ื™ื ืžื•ืจื›ื‘ื™ื ื•ืœื”ืคื•ืš ืื•ืชื ื™ื•ืชืจ ืื ื•ืฉื™ื™ื.
12:07
The other day, one of the dedicated civil servants on the ground
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ื™ื•ื ืื—ื“, ืื—ืช ืžืžืฉืจืชื™ ื”ืฆื™ื‘ื•ืจ ื”ืžืกื•ืจื™ื ื‘ืงื•ื™ื ื”ืงื“ืžื™ื™ื
12:10
said something incredibly profound.
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ืืžืจื” ืžืฉื”ื• ืžืื•ื“ ืžืขืžื™ืง.
12:13
She said that she's never been this hopeful or optimistic
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ื”ื™ื ืืžืจื” ืฉื”ื™ื ืžืขื•ืœื ืœื ื”ื™ืชื” ื›ืœ ื›ืš ืžืœืืช ืžืงื•ื•ื” ื•ืื•ืคื˜ื™ืžื™ืช
12:16
about a project in her entire time in government.
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ื‘ื ื•ื’ืข ืœืคืจื•ื™ื™ืงื˜ ื‘ื›ืœ ื”ื–ืžืŸ ืฉืœื” ื‘ืžืžืฉืœ.
12:20
And she's been doing this for 30 years.
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ื•ื”ื™ื ืขืฉืชื” ื–ืืช ื‘ืžืฉืš 30 ืฉื ื”.
12:23
That is exactly the kind of hope and culture change
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ื–ื” ื‘ื“ื™ื•ืง ืกื•ื’ ื”ืชืงื•ื•ื” ื•ื”ืฉื™ื ื•ื™ ื”ืชืจื‘ื•ืชื™
12:25
we are trying to create.
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ืฉืื ื—ื ื• ืžื ืกื™ื ืœื™ืฆื•ืจ.
12:27
For my second example, I want to bring it back to veterans for a second,
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ืœื“ื•ื’ืžื” ื”ืฉื ื™ื” ืฉืœื™, ืื ื™ ืจื•ืฆื” ืœื—ื–ื•ืจ ืœื™ื•ืฆืื™ ื”ืฆื‘ื ืœืฉื ื™ื”,
12:30
and what we are doing to build them a VA
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ื•ืžื” ืฉืื ื—ื ื• ืขื•ืฉื™ื ื›ื“ื™ ืœื‘ื ื•ืช ืœื”ื ืืจื’ื•ืŸ ื™ื•ืฆืื™ ืฆื‘ื
12:32
that is worthy of their service and their sacrifice.
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ืฉืจืื•ื™ ืœืฉืจื•ืช ื•ืœื”ืงืจื‘ื” ืฉืœื”ื.
12:36
I'm proud to say that just a few months ago,
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ืื ื™ ื’ืื” ืœื”ื’ื™ื“ ืฉืจืง ืœืคื ื™ ื›ืžื” ื—ื•ื“ืฉื™ื,
12:38
we released a brand-new beta
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ืฉื™ื—ืจืจื ื• ื‘ื˜ื ื—ื“ืฉื” ืœื’ืžืจื™
12:40
of a new website, Vets.gov.
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ืฉืœ ืืชืจ ื—ื“ืฉ, Vets.gov.
12:42
Vets.gov is a simple, easy-to-use website
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Vets.gov ื”ื•ื ืืชืจ ืคืฉื•ื˜ ื•ืงืœ ืœืฉื™ืžื•ืฉ
12:44
that brings all of the online services a veteran needs into one place.
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ืฉืžื‘ื™ื ืืช ื›ืœ ื”ืฉืจื•ืชื™ื ื”ืžืงื•ื•ื ื™ื ืฉื™ื•ืฆื ืฆื‘ื ืฆืจื™ืš ืœืžืงื•ื ืื—ื“.
12:48
One website, not thousands.
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ืืชืจ ืื—ื“, ืœื ืืœืคื™ื.
12:52
The site is a work in progress, but it's significant progress,
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ื”ืืชืจ ื”ื•ื ืขื‘ื•ื“ื” ื‘ื”ืชื”ื•ื•ืช, ืื‘ืœ ื”ื•ื ื”ืชืงื“ืžื•ืช ืžืฉืžืขื•ืชื™ืช,
12:55
because it's designed with the users who matter most:
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ื‘ื’ืœืœ ืฉื”ื•ื ืžืชื•ื›ื ืŸ ืขื ื”ืžืฉืชืžืฉื™ื ืฉื”ื›ื™ ื—ืฉื•ื‘ื™ื:
12:57
the veterans themselves.
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ื™ื•ืฆืื™ ื”ืฆื‘ื ืขืฆืžื.
12:59
This might sound incredibly obvious, because it should be,
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ื–ื” ืื•ืœื™ ื ืฉืžืข ื‘ืจื•ืจ ืœื’ืžืจื™, ื‘ื’ืœืœ ืฉื–ื” ืฆืจื™ืš ืœื”ื™ื•ืช,
13:02
but sadly, this isn't normal for government.
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ืื‘ืœ ืœืžืจื‘ื” ื”ืฆืขืจ, ื–ื” ืœื ื ื•ืจืžืœื™ ืœืžืžืฉืœ.
13:04
Far too often, product decisions are made by committees of stakeholders
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ืคืขืžื™ื ืจื‘ื•ืช ืžื“ื™, ื”ื—ืœื˜ื•ืช ืžื•ืฆืจ ื ืขืฉื•ืช ืขืœ ื™ื“ื™ ื•ืขื“ื•ืช ื•ืžื—ื–ื™ืงื™ ืขื ื™ื™ืŸ
13:08
who do their best to represent the interests of the user,
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ืฉืขื•ืฉื™ื ื›ื›ืœ ื™ื›ื•ืœืชื ืœื™ื™ืฆื’ ืืช ื”ืื™ื ื˜ืจืกื˜ ืฉืœ ื”ืžืฉืชืžืฉ,
13:10
but they're not necessarily the users themselves.
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ืื‘ืœ ื”ื ืœื ื‘ื”ื›ืจื— ื”ืžืฉืชืžืฉื™ื ืขืฆืžื.
13:13
So our team at the VA went out, we looked at the data,
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ืื– ื”ืฆื•ื•ืช ืฉืœื ื• ื‘ืืจื’ื•ืŸ ื™ื•ืฆืื™ ื”ืฆื‘ื ื™ืฆื, ื”ื‘ื˜ื ื• ื‘ืžื™ื“ืข,
13:15
we talked to veterans themselves
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ื“ื™ื‘ืจื ื• ืขื ื™ื•ืฆืื™ ื”ืฆื‘ื ืขืฆืžื
13:17
and we started simple and small,
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ื•ื”ืชื—ืœื ื• ื‘ืคืฉื˜ื•ืช ื•ื‘ืงื˜ืŸ,
13:19
with the two most important services that matter most to them:
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ืขื ืฉื ื™ ื”ืฉืจื•ืชื™ื ื”ื›ื™ ื—ืฉื•ื‘ื™ื ืฉืžืฉื ื™ื ื”ื›ื™ ื”ืจื‘ื”:
13:22
education benefits and disability benefits.
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ื”ื˜ื‘ื•ืช ื—ื™ื ื•ืš ื•ื”ื˜ื‘ื•ืช ื ื›ื•ืช.
13:25
I'm proud to say that they are live on the site today,
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ืื ื™ ื’ืื” ืœื”ื’ื™ื“ ืฉื”ื ืขื•ื‘ื“ื™ื ื‘ืืชืจ ื”ื™ื•ื.
13:28
and as the team continues to streamline more services,
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ื•ื›ืฉื”ืฆื•ื•ืช ืžืžืฉื™ืš ืœืฉืคืจ ืขื•ื“ ืฉืจื•ืชื™ื,
13:31
they will be ported over here, and the old sites, shut down.
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ื”ื ื™ื•ืขื‘ืจื• ืœืคื”, ื•ื”ืืชืจื™ื ื”ื™ืฉื ื™ื, ื™ืกื’ืจื•.
13:33
(Applause)
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(ืžื—ื™ืื•ืช ื›ืคื™ื™ื)
13:39
To me, this is what change looks like in 2016.
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ื‘ืฉื‘ื™ืœื™, ื›ืš ื ืจืื” ืฉื™ื ื•ื™ ื‘ 2016.
13:44
When you walk out of the Oval Office,
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ื›ืฉืืชื ื™ื•ืฆืื™ื ืžื”ืžืฉืจื“ ื”ืกื’ืœื’ืœ,
13:46
the first time I was ever there, I noticed a quote
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ื‘ืคืขื ื”ืจืืฉื•ื ื” ืฉื”ื™ื™ืชื™ ืฉื, ื”ื‘ื—ื ืชื™ ื‘ืฆื™ื˜ื˜ื”
13:48
the President had embroidered on the rug.
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ืฉื”ื ืฉื™ื ื“ืื’ ืฉื™ืจืงืžื• ืขืœ ื”ืฉื˜ื™ื—.
13:50
It's the classic JFK quote.
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ื–ื• ืืžืจื” ืงืœืืกื™ืช ืฉืœ JFK.
13:52
It says, "No problem of human destiny is beyond human beings."
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ื”ื™ื ืื•ืžืจืช, "ืื™ืŸ ื‘ืขื™ื” ืฉืœ ื”ื™ืขื•ื“ ื”ืื ื•ืฉื™ ืฉื”ื™ื ืžืขื‘ืจ ืœืื ื•ืฉื•ืช."
13:57
It's true.
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ื–ื” ื ื›ื•ืŸ.
13:59
We have the tools to solve these problems.
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ื™ืฉ ืœื ื• ืืช ื”ื›ืœื™ื ื›ื“ื™ ืœืคืชื•ืจ ืืช ื”ื‘ืขื™ื•ืช ื”ืืœื•.
14:02
We have the tools to come together as a society, as a country,
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ื™ืฉ ืœื ื• ืืช ื”ื›ืœื™ื ืœื”ืชืื—ื“ ื›ื—ื‘ืจื”, ื›ืžื“ื™ื ื”,
14:05
and to fix this together.
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ื•ืœืคืชื•ืจ ืืช ื–ื” ื™ื—ื“.
14:08
Yes, it's hard.
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ื›ืŸ , ื–ื” ืงืฉื”.
14:10
It's particularly hard when we have to fight,
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ื–ื” ืงืฉื” ื‘ืžื™ื•ื—ื“ ื›ืฉืื ื—ื ื• ื—ื™ื™ื‘ื™ื ืœื”ืœื—ื,
14:12
when we have to refuse to succumb to the belief that things won't change.
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ื›ืฉืื ื—ื ื• ืฆืจื™ื›ื™ื ืœืกืจื‘ ืœื”ื›ื ืข ืœืืžื•ื ื” ืฉื“ื‘ืจื™ื ืœื ื™ืฉืชื ื•.
14:16
But in my experience,
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ืื‘ืœ ืžื ืกื™ื•ื ื™,
14:18
it's often the hardest things that are the most worth doing,
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ื–ื” ื”ืจื‘ื” ืคืขืžื™ื ื”ื“ื‘ืจื™ื ื”ื›ื™ ืงืฉื™ื ืฉื”ื›ื™ ืฉื•ื•ื” ืœืขืฉื•ืช.
14:21
because if we don't do them,
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ื‘ื’ืœืœ ืฉืื ืœื ื ืขืฉื” ืื•ืชื,
14:23
who will?
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ืžื™ ื™ืขืฉื” ืื•ืชื?
14:25
This is on us,
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ื–ื” ืขืœื™ื ื•,
14:27
all of us, together,
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ื›ื•ืœื ื• ื™ื—ื“,
14:29
because government is not an abstract institution or a concept.
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ื‘ื’ืœืœ ืฉื”ืžืžืฉืœ ื”ื•ื ืœื ืžื•ืกื“ ืžื•ืคืฉื˜ ืื• ืจืขื™ื•ืŸ.
14:32
Our government is us.
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ื”ืžืžืฉืœ ืฉืœื• ื”ื•ื ืื ื—ื ื•.
14:35
(Applause)
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(ืžื—ื™ืื•ืช ื›ืคื™ื™ื)
14:40
Today, it is no longer a question
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ื”ื™ื•ื, ื–ื” ืœื ืฉืืœื” ื™ื•ืชืจ
14:42
of if change is possible.
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ืฉืœ ืื ืฉื™ื ื•ื™ ื”ื•ื ืืคืฉืจื™.
14:45
The question is not, "Can we?"
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ื”ืฉืืœื” ื”ื™ื ืœื, "ื”ืื ืื ื—ื ื• ื™ื›ื•ืœื™ื?"
14:48
The question is, "Will we?"
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ื”ืฉืืœื” ื”ื™ื, "ื”ืื ื ืขืฉื” ืืช ื–ื”?"
14:50
Will you?
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ื”ืื ืชืขืฉื• ื–ืืช?
14:52
Thank you.
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ืชื•ื“ื” ืœื›ื.
14:53
(Applause)
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(ืžื—ื™ืื•ืช ื›ืคื™ื™ื)
14:57
Thank you.
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ืชื•ื“ื” ืœื›ื.
14:58
(Applause)
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(ืžื—ื™ืื•ืช ื›ืคื™ื™ื)
ืขืœ ืืชืจ ื–ื”

ืืชืจ ื–ื” ื™ืฆื™ื’ ื‘ืคื ื™ื›ื ืกืจื˜ื•ื ื™ YouTube ื”ืžื•ืขื™ืœื™ื ืœืœื™ืžื•ื“ ืื ื’ืœื™ืช. ืชื•ื›ืœื• ืœืจืื•ืช ืฉื™ืขื•ืจื™ ืื ื’ืœื™ืช ื”ืžื•ืขื‘ืจื™ื ืขืœ ื™ื“ื™ ืžื•ืจื™ื ืžื”ืฉื•ืจื” ื”ืจืืฉื•ื ื” ืžืจื—ื‘ื™ ื”ืขื•ืœื. ืœื—ืฅ ืคืขืžื™ื™ื ืขืœ ื”ื›ืชื•ื‘ื™ื•ืช ื‘ืื ื’ืœื™ืช ื”ืžื•ืฆื’ื•ืช ื‘ื›ืœ ื“ืฃ ื•ื™ื“ืื• ื›ื“ื™ ืœื”ืคืขื™ืœ ืืช ื”ืกืจื˜ื•ืŸ ืžืฉื. ื”ื›ืชื•ื‘ื™ื•ืช ื’ื•ืœืœื•ืช ื‘ืกื ื›ืจื•ืŸ ืขื ื”ืคืขืœืช ื”ื•ื•ื™ื“ืื•. ืื ื™ืฉ ืœืš ื”ืขืจื•ืช ืื• ื‘ืงืฉื•ืช, ืื ื ืฆื•ืจ ืื™ืชื ื• ืงืฉืจ ื‘ืืžืฆืขื•ืช ื˜ื•ืคืก ื™ืฆื™ืจืช ืงืฉืจ ื–ื”.

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