How AI Can Bridge the Deaf and Hearing Worlds | Adam Munder | TED

譯者: Lilian Chiu 審譯者: SF Huang

Christan Hansen: Adam, wait.

克里斯坦‧漢森：亞當，等等。

They need an interpreter.

他們需要手語翻譯人員。

Now I'm ready.

我準備好了。

Go ahead.

開始吧。

Hello, you guys need an interpreter.

哈囉，你們需要手語翻譯人員。

Thank you for briefly experiencing what it's like for me

謝謝各位短暫體驗了我的感受，

and millions of other Deaf people worldwide

以及世界各地數百萬 聽障人士的感受，

when we don't have an interpreter and we need to order a coffee,

當我們沒有手語翻譯員在身邊 卻又需要點一杯咖啡、

check into a hotel, or complete other daily tasks.

入住飯店，或完成其他日常工作時 就是像這樣的狀況。

What I was trying to share with you

我想試著和大家分享的

was a frustrating experience that my wife and I recently had.

是我和我太太最近 頗讓人沮喪的遭遇。

My wife is also Deaf

我太太也是聽障人士， 我們帶我們的女兒去看醫生。

and we took our daughter to a doctor's appointment.

When we arrived,

我們到達時，

我會要求要有現場 或虛擬的手語翻譯員。

I'd asked for either an on-site or a virtual interpreter.

Unfortunately, they told me neither were available,

不幸的是，他們告訴我 兩者都找不到，

so I had to write back and forth with the receptionist at the front desk.

所以我得和前台接待人員 用書寫的方式來回溝通。

To make matters worse, when the doctor came into the room,

更糟的是，當醫生進入診間時，

he said, "Oh, it's alright.

他說：「哦，沒關係。

We'll just have your daughter interpret for you."

我們只要請你的女兒 幫你翻譯就行了。」

So could you imagine going to the doctor's appointment

各位能想像嗎，去看醫生時，

and being told by the doctor that your seven-year-old is going to relay

被醫生告知要由你七歲的孩子

負責把資訊傳達給你？

the information to you?

This was just one example of the two different worlds

我穿梭在兩個不同的世界中， 這只是其中一個例子。

that I navigate.

In my personal life,

在我的個人生活中， 我養大我的孩子、

I raise my kids, I manage rental properties,

我管理租賃物業、我翻修轉售大樓，

I flip buildings,

and I'm working on a coffee roastery.

且我正在籌備一間咖啡烘焙坊。

In this world,

在這個世界中，

I interact with hearing individuals every day:

我每天都與聽得見的人互動：

teachers, lawyers,

包括老師、律師、

real estate agents, contractors.

房地產經紀人、承包商。

Yet still to this day,

然而，至今，

I have to rely on a smartphone to text back and forth

我都還是得仰賴 智慧手機的訊息來回，

or write with paper and pen to the people I interact with.

或用紙筆書寫， 來和互動的對象溝通。

Then I have the professional world

然後，我也有職業的世界，

where I have succeeded,

在這個世界裡，我很成功，

in part due to having two highly qualified interpreters.

部分原因是因為我有 兩個非常夠格的手語翻譯員。

I have the same degrees,

我的學位、教育背景、

the same educational background,

the same job responsibilities as my hearing peers.

工作職責都和我聽力正常的同儕一樣。

I solve the same engineering problems in a very competitive,

我可以在競爭激烈且步調飛快的 環境中解決同樣的工程問題。

fast-paced environment.

But the playing field isn't level.

但是競爭場地並不公平。

And all of my daily collaborations,

而我每天所有的合作、

all of my meetings and presentations,

所有的會議和簡報，

everything hinges on my interpreters.

通通都仰賴我的手語翻譯員。

I am very fortunate, though.

不過，我很幸運。

My employer

我的雇主

ensures that I have access

確保我能取得

to the same information that my hearing colleagues do.

我聽力正常的同事 能取得的所有資訊。

但世界各地有許多聽障人士， 就沒有我這麼幸運了。

Unfortunately, this is not true for many Deaf throughout the world.

Interpreters are very expensive and scarce.

手語翻譯員非常昂貴且稀少。

Where I live in Arizona,

我居住的亞利桑那州

there are more than 1.1 million individuals with a hearing loss.

就有超過一百一十萬名聽障人士。

And only about 400 licensed interpreters.

有執照的手語翻譯員 則只有四百名左右。

So there's scarcity of tools available for us,

我們沒有什麼工具可以用，

and our communication options are very limited.

且我們的溝通選項非常有限。

This puts us in a survival mode,

因此我們必須進入生存模式，

forcing us to use the resources that are at our disposal.

我們被迫要去使用 我們手上能運用的資源。

Writing back and forth on paper and pen,

用紙筆書寫的方式來回對話，

或用智慧手機發文字訊息，

or using a smartphone to text

is not equivalent to American Sign Language.

但這些都不等同於美國手語。

讓我們之所以為人類的 細節和細微差異

The details and nuance that make us human are lost in both our personal

在我們的個人生活及商業 談話中都蕩然無存。

and business conversations.

So we're bringing the humanity back to these conversations.

所以我們要把人性帶回這些談話中。

I've done that by building a platform called OmniBridge.

我的做法是打造「全能橋樑」平台。

So my team has established this bridge

我的團隊在聽障世界和有聲世界 之間建立了這座橋樑。

between the Deaf world and the hearing world.

Bringing these worlds together without forcing one to adapt to the other.

讓這兩個世界融合在一起， 且不用強迫任何一方去適應對方。

So we're using the power of AI to analyze thousands of signs in ASL

我們使用人工智慧的力量， 分析美國手語中的數千個手勢，

and translate them into English.

將它們翻譯成英語。

Now, thousands may seem small,

數千個似乎不多，

but ASL is very complex.

但美國手語非常複雜。

With slight nuance and changes in body language

肢體語言只要有一點點 些微的差異或改變，

it can change the meaning of a sign.

手語的意思就可能不同。

For instance, the sign "big."

比如，這是「大」的手語。

Or "enormous."

這是「巨大」。

Today, with the advancement in compute on AI PCs,

現今，隨著人工智慧電腦 計算能力的進步，

we're able to run our models locally without relying on the internet,

我們可以單機執行我們的模型， 不需要仰賴網際網路。

which dramatically increases accessibility.

讓大家更容易取得使用它。

So I'd like to show you an alpha version of this in action.

讓我用測試版展示給各位看 它實際運作會是什麼樣子。

And I want to show you how this could have changed my interaction

我想展示給各位看，如果 我去看醫生時能使用這個平台，

at the doctor appointment had this been available.

我當時的互動會有什麼改變。

我想邀請哈希芭上台。

I'd like to invite Hasiba on stage.

She's going to pretend to be our receptionist at the doctor's office.

她會扮演醫生辦公室的接待人員。

What you're going to see on screen is a bidirectional conversation,

各位等下會在螢幕上看到

雙向的對話，

where the software will translate my sign into the blue text,

軟體會把我的手語翻譯為藍色文字，

and Hasiba's spoken English will be in gray.

哈席芭說的話則會被轉為灰色文字。

Hasiba: Hi, how's it going?

哈：嗨，你好嗎？

[Hi, how's it going?]

〔嗨，你好嗎？〕

(Applause)

（掌聲）

[I am good.]

[我很好。]

[I will like to use your technology to communicate with you.]

[我想使用你的技術和你溝通。]

Hasiba: Sure, we can use OmniBridge.

哈：當然，我們可以使用全能橋樑。

Could you tell me the name of the patient?

你能告訴我病人的名字嗎？

我有個姐妹也叫蘇菲，真有趣。

Sophie's my sister's name.

That's so fun.

What's Sophie's date of birth?

蘇菲的生日是？

Perfect.

非常好。醫生馬上就會來看你們。

The doctor's going to be here with you shortly.

[Thank you so much.]

[非常謝謝你。]

Hasiba: Thank you.

哈：謝謝你。

(Applause and cheers)

（掌聲和歡呼）

AM: So thank you.

講者：謝謝。

You can see that with this

各位可以看到，這個平台 可以減少困惑和挫折感。

there's much less confusion and frustration.

And the receptionist and I were able to establish a connection.

接待人員和我能夠建立連結。

The best thing of all

最棒的是，

is that my daughter just had to be the patient.

我女兒只要單純當病人就好了。

So we're changing the world through the power of AI.

我們正在用人工智慧的 力量改變世界，

Not just revolutionizing technology,

不只是在改變技術，

but enhancing that human connection.

也是在強化人類的連結。

My team is focused on using the AI PC,

我的團隊把重心放在運用 人工智慧電腦及人工智慧的力量

and the power of AI

to humanize and include

來做到人性化與包容，

to really, truly level the playing field.

讓競爭環境能真正地公平。

It's two languages,

這是把兩種語言，

signed and spoken,

手語和口語，

in one seamless conversation.

放在同一個無縫接軌的對話中。

Thank you.

謝謝。

(Applause)

（掌聲）