Talking on the Phone in English - English Phone Vocabulary Lesson

英语口语 - 打电话

Hello?

您好？

Hello, can I speak to Kasia, please?

您好，我找Kasia，拜托？

Yes, speaking.

好的，说吧。

Hi, Kasia, it’s Oli here.

嗨，Kasia，我是Oli。

Oh, hello!

哦，您好！

I wanted to ask: I need some English phrases for talking on the phone.

我想问：我想要知道一些在电话交谈中 可以用到的英语词组。

Do you think you could help me with that?

您觉得您能帮我吗？

Of course!

当然！

What do you need to learn?

您要学什么？

Well, everything, I suppose.

好，我想，每件事。

No problem!

没问题！

Shall we start?

我们要开始吗？

Yeah, why not?

是的，为什么不呢？

Hi, I’m Oli.

嗨，我是Oli。

Welcome to Oxford Online English!

欢迎来到Oxford Online English！

Let’s learn how to speak English on the phone.

让我们学怎样用英语打电话。

In this lesson, you can learn how to deal with common situations and problems when you’re

在本节课中，您能学到怎样应付 在您用英语打电话时常见

talking on the phone in English.

的情形和问题。

You’ll see four dialogues, and then we’ll explain the vocabulary and phrases that we

您会看到四个对话，然后我们会 解释我们使用的

use.

词汇和词组。

This way, you’ll learn everything you need to make phone calls in English!

通过这种方式，您会学到用英语 打电话时您需要的每一件事。

Let’s start by showing you how to make an informal phone call, for example to a friend

让我们通过展示给您怎样打一个 非正式的电话，例如打给一个

or a colleague you know well.

很好的朋友或同事来开始课程。

Hello? Oli, hi!

您好？ Oli，嗨！

Sorry, who’s this?

抱歉，您是？

It’s Kasia!

我是Kasia！

Oh, hi!

噢，嗨！

Sorry, didn’t have your number saved.

抱歉，电话簿没有存您的号码。

No worries.

没关系。

Listen: some of us are going rafting this weekend.

听着：我们中的一些人会在 本周末去漂流。

Do you want to come?

您想来吗？

Wow, that sounds great!

喔，听上去很棒！

Yeah, sure.

是的，当然！

Brilliant!

精彩！

I’ll text you the details.

我会用文字传细节给您

Okay, cheers for the invite, see you then I guess.

好的，感谢邀请， 那我们到时见。

Bye!

再见！

Let’s look at the whole dialogue.

让我们看看整个对话。

What do you notice?

您注意到什么了吗？

First, I answered with a simple hello.

首先，我用一个简单的您好回答。

This is common if you’re answering the phone informally and you don’t know who’s calling.

这是常见的，如果您非正式地接 电话，并且您不知道谁打来的。

I also used an informal way to ask who was calling.

我也用一个非正式的方法 来问谁打来的。

And I used an informal way to give my name.

我使用一个非正式的方法给出我的名字。

If you’re calling your friend, don’t say,

如果您在打给您的朋友，不要说

I’m Kasia

我是Kasia。

Instead, say,

取代的是，要说

It’s Kasia.

Kasia。

Next, you can see that Kasia tells me why she’s calling in a very simple way.

接下来，您可以看到Kasia告诉我为什么 她用很简单的方式打给我。

Also, look at the whole dialogue.

也许，看看整个对话。

It’s quite short, right?

那很短，对吗？

This is common in informal phone calls.

这在非正式的电话交谈 是常见的。

We don’t ask how are you or anything like that.

我们不去问候您好吗或 任何像这类的事情。

It’s not bad to ask how are you, of course!

当然，问候您好吗不糟糕！

But, it’s not necessary in an informal phone call if you know each other well.

但是，如果你们互相都很了解对方， 在非正式的电话里那是不必要的。

You can also see many examples of informal language that we both used, for example wow,

您也可以看很多我们两个用的 正式说法的事例，例如，喔，

yeah, cheers, I guess, or using invite as a noun instead of invitation.

是的，谢谢，我猜或是使用invite作为 一个名词取代invitation。

Finally, we ended the conversation quickly and simply.

最后，我们简单、迅速地结束了对话。

We used simple, informal goodbye words: see you and bye.

我们使用简单、非正式的 告别单词： see you和bye。

Next, let’s look at how can you make a formal phone call, so you can see the difference.

接下来，让我们看看您可以怎样正式地 打电话，所以您可以看到区别。

Good afternoon, Oxford Online English, how can I help?

下午好，Oxford Online English， 我有什么可以帮您？

Hello, could I speak to Michael Hart, please?

您好，我可以和Michael Hart通话吗？拜托。

Who’s calling, please?

请问，怎么称呼您？

My name is Oli Redman and

我的名字是Oli Redman，

I’m calling concerning a proposal which Mr Hart sent to me.

我打来是因为Hart先生 寄给我的一个提案。

One moment, please…

请等一会…

I’m afraid he’s not available right now.

我担心他现在没空。

Would it be alright for him to call you back in about 30 minutes?

他在大约30分钟以内 打回给您，可以吗？

Yes, that would be fine.

是的，可以的。

And does he have your number?

他有您的号码吗？

Yes, he called me last week, so he must have it.

是的，他上周有打给我， 所以他肯定有。

That’s fine.

那好。

He’ll call you in half an hour or so.

他会在约半个小时以内打给您。

Is there anything else I can do for you?

还有任何其他的事我能帮您吗/

No, that’s all.

没有了，就这样。

Thank you for your help.

感谢您的帮助。

You’re welcome.

不客气。

Thanks for calling, and have a nice day!

感谢打过来，祝您愉快！

And to you.

您也一样。

Goodbye!

再见！

Can you see the difference between this and the first dialogue you heard?

您能看出这个对话与第一个 对话之间的区别吗？

First, I answered the phone with a longer greeting.

首先，我用一个长的祝福回答电话。

Instead of just hello, I used a full phrase.

取代只是说您好，我使用整个词组。

I also said the name of the company—this is common when answering the phone at work.

我也说了公司名称，— 在工作中 接电话，这是常见的。

You could also say your full name, like this:

您也可以说您的全名，像是：

Hello, Kasia Warszynska.

您好，Kasia Warszynska.

Or, you could say the name of your manager, like this:

或者，您可以说您的经理的 名字，像这样：

Good morning, Anna Gilbert’s office.

早上好，Anna Gilbert办公室。

You can also see that you use different phrases to ask who’s calling, or to say who you

您也能看到您使用不同的词组 来问谁打来的，或者

are:

说您是谁：

Who’s calling, please?

谁打过来的？拜托。

Or: My name is…

或者：我的名字是…

In this case, I used My name is... because I was introducing myself for the first time.

在这个事例里，我使用我的名字是... 因为首次我做自我介绍。

If you’re talking to someone who you’ve met before, you could use this is and give

如果您在和您之前认识的 某人谈话，您可以使用thsi is

your name.

并给出您的名字。

For example, I could say:

例如，我可以说：

This is Oli.

这是Oli。

Oli also said why he was calling using a longer, more formal phrase:

Oli也说为什么他使用一个更长的、 更正式的词组打电话：

I’m calling concerning…

I’m calling concerning…

You could also use something like:

您也可以使用某些像是：

I would like to ask about…

I would like to ask about…

Or: I wanted to discuss … with you.

或是：I wanted to discuss … with you.

In general, you can see that the dialogue is much longer.

一般来说，您可以看到更长的对话。

We spoke more, and also used longer sentences.

我们讲更多，也使用更长的句子。

You can see many examples of formal language that we both used, like I’m afraid he’s

您可以看到很多我们两人使用的正式 说法的例子，像是 I’m afraid he’s

not available, would it be alright to…, or that would be fine.

not available, would it be alright to…, or that would be fine.

Finally, the goodbye is also much longer.

最后，结束也是更长：

I started ending the call by asking:

我用询问来开始结束通话：

Is there anything else I can do for you?

Is there anything else I can do for you?

Compare this to the first dialogue, where we ended the call very quickly and simply.

用这个与第一个我们很快速、 简单地结束通话的对话比较。

In this dialogue, ending the call took several sentences.

在对话里，结束通话用了几个句子。

We also used more formal goodbye phrases, like:

我们也使用更正式的道别 词组，像是：

Thanks for your help.

Thanks for your help.

Thanks for calling.

Thanks for calling.

Have a nice day!/And to you!

Have a nice day!/And to you!

Or: Goodbye

或者：Goodbye

So you can see two important differences here: the language is almost totally different,

这样您可以看到这里两个重要的区别： 说法几乎完全不同，

and also the style is different, because everything is longer.

方式也是不同的，因为每件事 是更长的。

Next, let’s look at another dialogue to see how to deal with a common problem when

接下来，让我们看另一个对话， 来看看在用英语通话中怎样

talking on the phone in English.

应付一个常见的问题。

Hello?

你好？

Kasia, hi it's Oli.

Kasia，嗨，Oli。

Hi Oli.

嗨Oli。

Sorry, say that again.

抱歉，再说一下那个。

I said, we’re thinking of going to the cinema.

我说，我们在考虑去电影院。

The sound’s very quiet.

声音很小。

Can you speak up a bit? Hello?

您能说大声一点吗？您好？

Sorry, I really can’t hear.

抱歉，我真的听不到。

How about now?

现在怎样？

Ah, yes, that’s better!

啊，是的，好一点了。

Sorry, I’m in the subway, and the signal’s not so good.

抱歉，我在搭地铁， 讯号不是很好。

So, what were you saying?

那么，您刚说什么？

I wanted to say…

我刚想说…

Hold on, my battery’s about to die.

等一下，我的电池没电了。

Can I call you back later?

我能等下打回给您吗？

Sure, I’ll be free till…

当然，直到…我会有空

First, a question for you: was this dialogue formal or informal?

首先，我们有一个问题给您：这个对话 是正式的或是非正式的？

It was informal.

那是非正式的。

Here, you can see some common problems you might have talking on the phone in English.

这里，您能看到一些在电话中用英语 交谈时您也许遇到的常见问题。

At the beginning, I couldn’t hear Oli’s question.

在开始，我不能听到Oli的问题。

So, I said:

所以，我说：

Sorry, say that again.

抱歉，再重说一次。

You could use many different phrases here, like:

这里，您可以使用很多 不同的词组，像是：

What was that?

What was that?

Or: What did you say?

或者：What did you say?

In a more formal conversation, you could say something like:

在较正式的会话中， 您可以说某些像是：

I’m sorry, could you repeat that?

I’m sorry, could you repeat that?

Or: Could you say that again, please?

或者：Could you say that again, please?

Next, Kasia couldn’t hear me because the sound was too low.

接下来，因为音调太低了， Kasia听不到我说的。

She asked:

她问：

Can you speak up a bit?

Can you speak up a bit?

Speak up means to speak more loudly.

Speak up意思是讲更大声。

Mrore formally, you could say something like:

更正式地，您可以说某些像是：

The sound is low.

The sound is low.

Would you mind speaking a little more loudly?

Would you mind speaking a little more loudly?

When speaking formally, you need to be more indirect, which means you need longer sentences.

在正式地说话时，您需要更间接些， 那意思是您要用长句子。

We were having problems because Oli was on the subway.

因为Oli在地铁上， 我们遇到了问题。

Do you remember what he said?

您记得他说什么吗？

The signal’s not so good.

The signal’s not so good.

You could also say:

您也可以说：

I don’t have much signal.

I don’t have much signal.

Or: There’s not much reception here.

或者：There’s not much reception here.

Finally, he ran out of battery.

最后，他的电池没电了。

He really should have charged his phone before he went out!

在他出门前，他真的 要给电话充电！

Hey, that’s not my fault!

嗨，那不是我的错！

And anyway, I said I’d call you back.

随便，我说我会打回给您。

And did you?

您打了吗？

Finally, what if you call someone, and they’re not there?

最后，如果您打电话给某人， 他们不在那，怎么办？

Hello, OOE productions, can I help?

您好，OOE事业，我能帮您吗？

Hello, this is Kasia Warzsynska.

您好，这是Kasia Warzsynska。

I’m calling for Pieter Okker.

我打给Pieter Okker。

Is he available?

他可以接电话吗？

Unfortunately he’s busy at the moment.

抱歉，他现在在忙。

Would you like to leave a message, or should I get him to call you back later?

您会想留一个讯息吗，或是 我请他晚点打回给您？

Um…

嗯…

Can I leave him a message?

我可以留一个讯息给他吗？

It’s quite important.

那很重要。

Of course.

当然。

Could you ask him to double check the hotel reservations for the Italy conference?

您能请他再重复确认一次意大利 会议的酒店预订吗？

He’ll know what I mean.

他会知道我的意思是什么。

Very well.

很好。

Anything else?

还有其他任何事吗？

No, that’s everything, but do please make sure he gets it as soon as possible.

没有了，就这些，但是请确定 他尽可能快地得到讯息。

I’ll pass your message on as soon as he’s free.

他一有空，我就尽快 传递您的讯息给他。

Thank you.

谢谢您。

Would you also like him to call you back?

您也想让他打回给您吗？

Yes, please.

是的，拜托。

If you could get him to call me at my office, that would be wonderful.

如果您能让他打到我的 办公室，那就太好了。

No problem at all.

都没问题。

Thanks so much.

太感谢了。

You’re welcome, bye-bye now!

不客气，再见！

Bye!

再见！

Let’s start with the same question: was this dialogue more formal, or more informal?

让我们以相同的问题开始：这个对话 是更正式或更非正式？

It was more formal this time.

这次是更正式。

In this dialogue, I wanted to speak to someone, but he wasn’t there.

在这个对话里，我想打给 某人，但他不在。

Oli took a message for me.

Oli帮我捎带了一个讯息。

Do you remember the question he asked?

您记得他问的问题吗？

He said:

他说：

Would you like to leave a message?

Would you like to leave a message?

You could also say:

您也可以说：

Can I take a message?

Can I take a message?

Should I give him a message?

Should I give him a message?

What can you say to answer this question?

您要说什么来回答这个问题？

You could say something like:

您可以说某些像是：

Can I leave him a message?

Can I leave him a message?

Or: Could you pass on a message for me?

或者：Could you pass on a message for me?

Then, give your message:

然后，给您的讯息：

Can you ask him to…?

Can you ask him to…?

Could you tell her that…?

Could you tell her that…?

Just let him know that…

Just let him know that…

Here’s a full example:

这是完整的例子：

Could you tell her that I’ll be arriving at five o’clock, instead of half seven?

Could you tell her that I’ll be arriving at five o’clock, instead of half seven?

You might also say how important your message is, particularly if it is very important!

您或许也可以说您的讯息是怎样重要， 特别是如果那是很重要的时候！

For example:

例如：

Please make sure he gets it as soon as possible; it’s really important.

Please make sure he gets it as soon as possible; it’s really important.

It’s urgent, so please tell her as soon as you can.

It’s urgent, so please tell her as soon as you can.

If it’s not so important, you could say something like:

如果那不是很重要的， 您可以说某些像是：

It’s not urgent, so just let him know when he’s free.

It’s not urgent, so just let him know when he’s free.

Hello?

您好！

Hi, yeah, it’s Oli again.

嗨，是的，还是Oli。

Hi, Oli!

嗨，Oli！

Did you learn everything you needed about how to talk on the phone in English?

您有会学到用英语打电话时 您需要的每一件事了吗？

Yeah, great lesson, thanks Kasia!

是的，很棒的课程， Kasia，谢谢！

You’re welcome, glad you liked it!

不客气，很高兴您喜欢它！

Where could I find more free English lessons like this?

我在哪能看到更多 像这样的免费课程？

You should definitely go to Oxford Online English.com.

您要去 Oxford OnlineEnglish.com.

There are lots of great free English lessons there.

那有大量的、 很棒的免费课程。

What did you say?

您说什么？

I couldn’t hear you.

我听不到。

I said Oxford Online English.com.

我说Oxford Online English.com。

Ah, great, thanks!

啊。很好，谢谢！

No problem, bye!

没问题，再见！

See you!

再见！