Talking on the Phone in English - English Phone Vocabulary Lesson

英文口說 - 講電話

Hello?

您好？

Hello, can I speak to Kasia, please?

您好，請幫我找Kasia，拜託？

Yes, speaking.

好的，說吧。

Hi, Kasia, it’s Oli here.

嗨，Kasia，我是Oli。

Oh, hello!

哦，您好！

I wanted to ask: I need some English phrases for talking on the phone.

我想問：我想要知道一些在電話交談中 可以用到的英文片語。

Do you think you could help me with that?

您覺得您能幫我嗎？

Of course!

當然！

What do you need to learn?

您要學什麼？

Well, everything, I suppose.

好，我想，每件事。

No problem!

可以！

Shall we start?

我們要開始嗎？

Yeah, why not?

是的，為什麼不呢？

Hi, I’m Oli.

嗨，我是Oli。

Welcome to Oxford Online English!

歡迎來到Oxford Online English！

Let’s learn how to speak English on the phone.

我們來學怎樣用英文講電話。

In this lesson, you can learn how to deal with common situations and problems when you’re

在本節課裡，您能學到怎樣處理 在英文講電話時常見

talking on the phone in English.

的情形和問題。

You’ll see four dialogues, and then we’ll explain the vocabulary and phrases that we

您看到四個對話，然後我們會 解釋我們使用的

use.

字彙和片語。

This way, you’ll learn everything you need to make phone calls in English!

用這種方式，您會學到在用英文 講電話時您要用到的每一件事。

Let’s start by showing you how to make an informal phone call, for example to a friend

我們通過展示給您怎樣講 非正式的電話，例如打給一個

or a colleague you know well.

很好的朋友或同事來開始本節課程。

Hello? Oli, hi!

您好？ Oli，嗨！

Sorry, who’s this?

抱歉，您是？

It’s Kasia!

我是Kasia！

Oh, hi!

噢，嗨！

Sorry, didn’t have your number saved.

抱歉，電話本沒有存您的號碼。

No worries.

沒關係。

Listen: some of us are going rafting this weekend.

聽著：我們中的一些人會在 本週末去漂流。

Do you want to come?

您想來嗎？

Wow, that sounds great!

喔，聽上去很棒！

Yeah, sure.

是的，當然！

Brilliant!

精彩！

I’ll text you the details.

我會用文字傳細節給您。

Okay, cheers for the invite, see you then I guess.

好的，感謝邀請， 那我們到時見。

Bye!

再見！

Let’s look at the whole dialogue.

我們來看看整個對話。

What do you notice?

您注意到什麼了嗎？

First, I answered with a simple hello.

首先，我用一個簡單的您好回答。

This is common if you’re answering the phone informally and you don’t know who’s calling.

這是常見的，如果您非正式地接 電話，並且您不知道誰打來的。

I also used an informal way to ask who was calling.

我也用一個非正式的方式 來問誰打來的。

And I used an informal way to give my name.

我用一個非正式的方式給出我的名字。

If you’re calling your friend, don’t say,

如果您在打給您的朋友，不要說

I’m Kasia

我是Kasia。

Instead, say,

取代的是，要說

It’s Kasia.

Kasia。

Next, you can see that Kasia tells me why she’s calling in a very simple way.

接下來，您可以看到Kasia告訴我為什麼 她用很簡單的方式打給我。

Also, look at the whole dialogue.

也許，看看整個對話。

It’s quite short, right?

那很短，對嗎？

This is common in informal phone calls.

這在非正式的電話交談 是常見的。

We don’t ask how are you or anything like that.

我們不去問候您好嗎或 任何像這類的事情。

It’s not bad to ask how are you, of course!

當然，問候您好嗎不糟糕！

But, it’s not necessary in an informal phone call if you know each other well.

但是，如果你們互相都很了解對方， 在非正式的電話裡那是不必要的。

You can also see many examples of informal language that we both used, for example wow,

您也可以看很多我們兩個用的 正式說法的事例，例如，喔，

yeah, cheers, I guess, or using invite as a noun instead of invitation.

是的，感謝，我猜或是使用invite作為 一個名詞取代invitation。

Finally, we ended the conversation quickly and simply.

最後，我們簡單、迅速地結束了對話。

We used simple, informal goodbye words: see you and bye.

我們使用簡單、非正式的 告別單字： see you和bye。

Next, let’s look at how can you make a formal phone call, so you can see the difference.

接下來，我們來看看您可以怎樣正式地 講電話，這樣您可以看到區別。

Good afternoon, Oxford Online English, how can I help?

午安，Oxford Online English， 請問我有什麼可以幫您？

Hello, could I speak to Michael Hart, please?

您好，我可以和Michael Hart講電話嗎？拜託。

Who’s calling, please?

請問貴姓？

My name is Oli Redman and

我是Oli Redman，

I’m calling concerning a proposal which Mr Hart sent to me.

我找Hart先生是因為 他寄給我一個提案。

One moment, please…

請稍等…

I’m afraid he’s not available right now.

他現在可能沒空。

Would it be alright for him to call you back in about 30 minutes?

他在大約30分鐘內 回復您，可以嗎？

Yes, that would be fine.

是的，可以的。

And does he have your number?

他有您的號碼嗎？

Yes, he called me last week, so he must have it.

是的，他上週有聯絡我， 所以他肯定有。

That’s fine.

那好。

He’ll call you in half an hour or so.

他會在半個小時內回復您。

Is there anything else I can do for you?

還有其他事我能幫您嗎？

No, that’s all.

沒有了，就這件事。

Thank you for your help.

感謝您的幫助。

You’re welcome.

不客氣。

Thanks for calling, and have a nice day!

感謝您的來電，祝您愉快！

And to you.

也感謝您。

Goodbye!

再見！

Can you see the difference between this and the first dialogue you heard?

您能看出這個對話與第一個 對話之間的區別嗎？

First, I answered the phone with a longer greeting.

首先，我用一個長祝福語回復電話。

Instead of just hello, I used a full phrase.

取代只說您好，我用整個片語。

I also said the name of the company—this is common when answering the phone at work.

我也報了公司名稱，—在工作中 接電話，這是常見的。

You could also say your full name, like this:

您也可以說您的全名，像是：

Hello, Kasia Warszynska.

您好，Kasia Warszynska.

Or, you could say the name of your manager, like this:

或者，您可以說您的經理的 名字，像這樣：

Good morning, Anna Gilbert’s office.

早安，Anna Gilbert辦公室。

You can also see that you use different phrases to ask who’s calling, or to say who you

您也能看到用不同的片語 來問誰來電的，或者

are:

說您是誰：

Who’s calling, please?

請問貴姓？

Or: My name is…

或者：我是…

In this case, I used My name is... because I was introducing myself for the first time.

在這個事例裡，我用我是... 因為首次我做自我介紹。

If you’re talking to someone who you’ve met before, you could use this is and give

如果您在和您之前認識的 某人談話，您可以用thsi is

your name.

並給出您的名字。

For example, I could say:

例如，我可以說：

This is Oli.

我是Oli。

Oli also said why he was calling using a longer, more formal phrase:

Oli也說為什麼他用一個更長的、 更正式的片語講電話：

I’m calling concerning…

I’m calling concerning…

You could also use something like:

您也可以使用某些像是：

I would like to ask about…

I would like to ask about…

Or: I wanted to discuss … with you.

或是：I wanted to discuss … with you.

In general, you can see that the dialogue is much longer.

一般來說，您可以看到更長的對話。

We spoke more, and also used longer sentences.

我們講更多，也使用更長的句子。

You can see many examples of formal language that we both used, like I’m afraid he’s

您可以看到很多我們兩人用的正式 說法的例子，像是 I’m afraid he’s

not available, would it be alright to…, or that would be fine.

not available, would it be alright to…, or that would be fine.

Finally, the goodbye is also much longer.

最後，結束也更長：

I started ending the call by asking:

我用詢問來開始結束通話：

Is there anything else I can do for you?

Is there anything else I can do for you?

Compare this to the first dialogue, where we ended the call very quickly and simply.

用這個來與第一個我們快速、 簡單結束通話的對話相比較。

In this dialogue, ending the call took several sentences.

在對話裡，結束通話用了幾個句子。

We also used more formal goodbye phrases, like:

我們也用更正式的道別 片語，像是：

Thanks for your help.

Thanks for your help.

Thanks for calling.

Thanks for calling.

Have a nice day!/And to you!

Have a nice day!/And to you!

Or: Goodbye

或者：Goodbye

So you can see two important differences here: the language is almost totally different,

這樣您可以看到這裡有兩個重要的區別： 說法幾乎完全不同，

and also the style is different, because everything is longer.

方式也不是不同的，因為每件事 更長。

Next, let’s look at another dialogue to see how to deal with a common problem when

接下來，我們看看另一個對話， 來看看在英文通話裡怎樣

talking on the phone in English.

應付一個常見的問題。

Hello?

您好？

Kasia, hi it's Oli.

Kasia，嗨，我是Oli。

Hi Oli.

嗨，Oli。

Sorry, say that again.

抱歉，再說一次那件事。

I said, we’re thinking of going to the cinema.

我說，我們在考慮去電影院。

The sound’s very quiet.

聲音很小。

Can you speak up a bit? Hello?

您能說大聲一點嗎？您好？

Sorry, I really can’t hear.

抱歉，我真的聽不到。

How about now?

現在怎樣？

Ah, yes, that’s better!

啊，是的，好一點了。

Sorry, I’m in the subway, and the signal’s not so good.

抱歉，我在搭捷運， 訊號不是很好。

So, what were you saying?

那麼，您剛說什麼？

I wanted to say…

我剛想說…

Hold on, my battery’s about to die.

等一下，我的電池沒電了。

Can I call you back later?

我可以等下再打給您嗎？

Sure, I’ll be free till…

當然，直到…我有空

First, a question for you: was this dialogue formal or informal?

首先，我們有一個問題：這個對話 是正式的或是非正式的？

It was informal.

那是非正式的。

Here, you can see some common problems you might have talking on the phone in English.

在這裡，您可以看到一些在講英文電話時 您也許會常遇到的問題。

At the beginning, I couldn’t hear Oli’s question.

在開始，我聽不到Oli的問題。

So, I said:

所以，我說：

Sorry, say that again.

抱歉，再重說一次。

You could use many different phrases here, like:

這裡，您可以用很多 不同的片語，像是：

What was that?

What was that?

Or: What did you say?

或者：What did you say?

In a more formal conversation, you could say something like:

在較正式的通話裡， 您可以說某些像是：

I’m sorry, could you repeat that?

I’m sorry, could you repeat that?

Or: Could you say that again, please?

或者：Could you say that again, please?

Next, Kasia couldn’t hear me because the sound was too low.

接下來，因為音調太低了， Kasia聽不到我說的。

She asked:

她問：

Can you speak up a bit?

Can you speak up a bit?

Speak up means to speak more loudly.

Speak up意思是講更大聲一些。

Mrore formally, you could say something like:

更正式地，您可以說某些像是：

The sound is low.

The sound is low.

Would you mind speaking a little more loudly?

Would you mind speaking a little more loudly?

When speaking formally, you need to be more indirect, which means you need longer sentences.

在正式通話裡，您需要更間接一些， 那意思是您要用長語句。

We were having problems because Oli was on the subway.

因為Oli在捷運裡， 我們遇到了問題。

Do you remember what he said?

您記得他說什麼嗎？

The signal’s not so good.

The signal’s not so good.

You could also say:

您也可以說：

I don’t have much signal.

I don’t have much signal.

Or: There’s not much reception here.

或者：There’s not much reception here.

Finally, he ran out of battery.

最後，他的電池沒電了。

He really should have charged his phone before he went out!

在他出門前，他真的 要給電話充電！

Hey, that’s not my fault!

嗨，那不是我的錯！

And anyway, I said I’d call you back.

隨便，我說我會回復您。

And did you?

您打了嗎？

Finally, what if you call someone, and they’re not there?

最後，如果您call某人， 他們不在那，怎麼辦？

Hello, OOE productions, can I help?

您好，OOE事業，我能幫您嗎？

Hello, this is Kasia Warzsynska.

您好，這是Kasia Warzsynska。

I’m calling for Pieter Okker.

我打給Pieter Okker。

Is he available?

他可以接電話嗎？

Unfortunately he’s busy at the moment.

抱歉，他現在在忙。

Would you like to leave a message, or should I get him to call you back later?

您想給他留言嗎，或是 我請他晚點聯絡您？

Um…

嗯…

Can I leave him a message?

我可以給他留言嗎？

It’s quite important.

那很重要。

Of course.

當然。

Could you ask him to double check the hotel reservations for the Italy conference?

您能請他再重複確認一次意大利 會議的酒店預訂嗎？

He’ll know what I mean.

他知道我是什麼意思。

Very well.

很好。

Anything else?

還有什麼可以幫您的嗎？

No, that’s everything, but do please make sure he gets it as soon as possible.

沒有了，就這些，但是請確定 他可以盡快地知道留言。

I’ll pass your message on as soon as he’s free.

他一有空，我就盡快 傳給他您的留言。

Thank you.

謝謝您。

Would you also like him to call you back?

您也想要他回CALL您嗎？

Yes, please.

是的，拜託。

If you could get him to call me at my office, that would be wonderful.

如果您能請他打到我的 辦公室，那就太好了。

No problem at all.

都可以。

Thanks so much.

太感謝了。

You’re welcome, bye-bye now!

不客氣，再見！

Bye!

再見！

Let’s start with the same question: was this dialogue more formal, or more informal?

我們以同一個問題開始：這個對話 是更正式的或更非正式的？

It was more formal this time.

這次是更正式的。

In this dialogue, I wanted to speak to someone, but he wasn’t there.

在這個對話裡，我想打給 某人，但他不在。

Oli took a message for me.

Oli幫我轉達一個留言。

Do you remember the question he asked?

您記得他問的問題嗎？

He said:

他說：

Would you like to leave a message?

Would you like to leave a message?

You could also say:

您也可以說：

Can I take a message?

Can I take a message?

Should I give him a message?

Should I give him a message?

What can you say to answer this question?

您要說什麼來回答這個問題？

You could say something like:

您可以說某些像是：

Can I leave him a message?

Can I leave him a message?

Or: Could you pass on a message for me?

或者：Could you pass on a message for me?

Then, give your message:

然後，給您的留言：

Can you ask him to…?

Can you ask him to…?

Could you tell her that…?

Could you tell her that…?

Just let him know that…

Just let him know that…

Here’s a full example:

這是完整的例子：

Could you tell her that I’ll be arriving at five o’clock, instead of half seven?

Could you tell her that I’ll be arriving at five o’clock, instead of half seven?

You might also say how important your message is, particularly if it is very important!

您或許也可以說您的留言是怎麼重要， 特別是如果那很重要的時候！

For example:

例如：

Please make sure he gets it as soon as possible; it’s really important.

Please make sure he gets it as soon as possible; it’s really important.

It’s urgent, so please tell her as soon as you can.

It’s urgent, so please tell her as soon as you can.

If it’s not so important, you could say something like:

如果那不是很重要的， 您可以說某些像是：

It’s not urgent, so just let him know when he’s free.

It’s not urgent, so just let him know when he’s free.

Hello?

您好！

Hi, yeah, it’s Oli again.

嗨，是的，還是Oli。

Hi, Oli!

嗨，Oli！

Did you learn everything you needed about how to talk on the phone in English?

您有學到在用英文講電話時 您需要的每一件事了嗎？

Yeah, great lesson, thanks Kasia!

是的，很棒的課程， Kasia，感謝！

You’re welcome, glad you liked it!

不客氣，很高興您喜歡它！

Where could I find more free English lessons like this?

我在哪裡可以看到更多 像這樣的免費課程？

You should definitely go to Oxford Online English.com.

您要去 Oxford OnlineEnglish.com.

There are lots of great free English lessons there.

那有大量的、 很棒的免費課程。

What did you say?

您說什麼？

I couldn’t hear you.

我聽不到。

I said Oxford Online English.com.

我說Oxford Online English.com。

Ah, great, thanks!

啊。很好，感謝！

No problem, bye!

好的，再見！

See you!

再見！