English Job Interview Tips and Tricks - How to Answer Job Interview Questions in English

3,540,215 views

2017-10-26 ใƒป Oxford Online English


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English Job Interview Tips and Tricks - How to Answer Job Interview Questions in English

3,540,215 views ใƒป 2017-10-26

Oxford Online English


์•„๋ž˜ ์˜๋ฌธ์ž๋ง‰์„ ๋”๋ธ”ํด๋ฆญํ•˜์‹œ๋ฉด ์˜์ƒ์ด ์žฌ์ƒ๋ฉ๋‹ˆ๋‹ค. ๋ฒˆ์—ญ๋œ ์ž๋ง‰์€ ๊ธฐ๊ณ„ ๋ฒˆ์—ญ๋ฉ๋‹ˆ๋‹ค.

00:01
Hi, Iโ€™m Gina.
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์•ˆ๋…•ํ•˜์„ธ์š” ์ง€๋‚˜์ž…๋‹ˆ๋‹ค.
00:03
Welcome to Oxford Online English!
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์˜ฅ์Šคํฌ๋“œ ์˜จ๋ผ์ธ ์˜์–ด์— ์˜ค์‹  ๊ฒƒ์„ ํ™˜์˜ํ•ฉ๋‹ˆ๋‹ค!
00:05
In this lesson, you can learn how to answer job interview questions in English.
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์ด ์ˆ˜์—…์—์„œ๋Š” ๋ฉด์ ‘ ์งˆ๋ฌธ์— ์˜์–ด๋กœ ๋Œ€๋‹ตํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ๋ฐฐ์šธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค .
00:13
Have you ever had a job interview in English?
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์˜์–ด ๋ฉด์ ‘์„ ๋ณธ ์ ์ด ์žˆ์Šต๋‹ˆ๊นŒ?
00:16
If English is not your first language, answering job interview questions in English can add
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์˜์–ด๊ฐ€ ๋ชจ๊ตญ์–ด๊ฐ€ ์•„๋‹Œ ๊ฒฝ์šฐ ์ทจ์—… ๋ฉด์ ‘ ์งˆ๋ฌธ์— ์˜์–ด๋กœ ๋Œ€๋‹ตํ•˜๋Š” ๊ฒƒ์€
00:22
stress to the experience.
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๊ฒฝํ—˜์— ์ŠคํŠธ๋ ˆ์Šค๋ฅผ ๋”ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
00:25
However, there are some simple, effective tips you can use to give better answers to
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ํ•˜์ง€๋งŒ ๊ตฌ์ง ๋ฉด์ ‘ ์งˆ๋ฌธ์— ๋ช…ํ™•ํ•˜๊ณ  ์ž์—ฐ์Šค๋Ÿฌ์šด ์˜์–ด๋กœ ๋” ๋‚˜์€ ๋‹ต๋ณ€์„ ์ œ๊ณตํ•˜๋Š” ๋ฐ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ฐ„๋‹จํ•˜๊ณ  ํšจ๊ณผ์ ์ธ ํŒ์ด ์žˆ์Šต๋‹ˆ๋‹ค
00:32
job interview questions in clear, natural English.
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. ์ด ์ˆ˜์—…์—์„œ
00:37
Youโ€™ll learn about these tips and tricks during this lesson!
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์ด๋Ÿฌํ•œ ํŒ๊ณผ ์š”๋ น์— ๋Œ€ํ•ด ๋ฐฐ์šฐ๊ฒŒ ๋ฉ๋‹ˆ๋‹ค !
00:42
Youโ€™ll see eight common job interview questions and four different techniques you can use.
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8๊ฐ€์ง€ ์ผ๋ฐ˜์ ์ธ ์ทจ์—… ๋ฉด์ ‘ ์งˆ๋ฌธ ๊ณผ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” 4๊ฐ€์ง€ ๊ธฐ์ˆ ์„ ๋ณผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๊ฐ€ ๋ณด์—ฌ์ค„ ๊ธฐ์ˆ ์„ ์‚ฌ์šฉํ•˜์—ฌ
00:50
Youโ€™ll see how to answer these common job interview questions, using the techniques
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์ด๋Ÿฌํ•œ ์ผ๋ฐ˜์ ์ธ ๋ฉด์ ‘ ์งˆ๋ฌธ์— ๋Œ€๋‹ตํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ๋ณผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
00:58
weโ€™ll show you.
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.
00:59
Letโ€™s start with our eight common job interview questions.
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8๊ฐ€์ง€ ์ผ๋ฐ˜์ ์ธ ์ทจ์—… ๋ฉด์ ‘ ์งˆ๋ฌธ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค .
01:06
Tell me a little about yourself.
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๋‹น์‹ ์— ๋Œ€ํ•ด ์กฐ๊ธˆ ๋งํ•ด์ฃผ์„ธ์š”.
01:08
Where do you see yourself five years from now?
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5๋…„ ํ›„์˜ ์ž์‹ ์˜ ๋ชจ์Šต์€ ?
01:13
What are your strengths/weaknesses?
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๋‹น์‹ ์˜ ๊ฐ•์ /์•ฝ์ ์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ?
01:20
What is your leadership style?
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๋‹น์‹ ์˜ ๋ฆฌ๋”์‹ญ ์Šคํƒ€์ผ์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ? ----
01:24
Can you tell me about a time when you demonstrated ----?
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์‹œ์—ฐํ–ˆ์„ ๋•Œ๋ฅผ ๋ง์”€ํ•ด ์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ ?
01:29
--> For example, can you tell me about a time when you demonstrated strong leadership?
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--> ์˜ˆ๋ฅผ ๋“ค์–ด, ๋‹น์‹  ์ด ๊ฐ•๋ ฅํ•œ ๋ฆฌ๋”์‹ญ์„ ๋ฐœํœ˜ํ–ˆ๋˜ ๋•Œ๋ฅผ ๋งํ•ด ์ค„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๊นŒ?
01:35
Or, can you tell me about a time when you demonstrated excellent customer service?
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์•„๋‹ˆ๋ฉด ํƒ์›”ํ•œ ๊ณ ๊ฐ ์„œ๋น„์Šค๋ฅผ ๋ณด์—ฌ์ฃผ์…จ๋˜ ๋•Œ๋ฅผ ๋ง์”€ํ•ด ์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ? ์ง์žฅ์—์„œ
01:43
Tell me about a time you dealt with a challenging situation at work.
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์–ด๋ ค์šด ์ƒํ™ฉ์— ๋Œ€์ฒ˜ํ•œ ์‹œ๊ฐ„์— ๋Œ€ํ•ด ๋ง์”€ํ•ด ์ฃผ์‹ญ์‹œ์˜ค .
01:49
Why do you want this job?
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์ด ์ง์—…์„ ์›ํ•˜๋Š” ์ด์œ ๋Š” ๋ฌด์—‡์ž…๋‹ˆ๊นŒ?
01:52
Why should we hire you?
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์™œ ์šฐ๋ฆฌ๊ฐ€ ๋‹น์‹ ์„ ๊ณ ์šฉํ•ด์•ผ ํ•ฉ๋‹ˆ๊นŒ?
01:59
What does concise mean?
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๊ฐ„๊ฒฐํ•˜๋‹ค์€ ๋ฌด์Šจ ๋œป์ธ๊ฐ€์š”?
02:03
It means that you donโ€™t waste words.
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๊ทธ๊ฒƒ์€ ๋‹น์‹ ์ด ๋ง์„ ๋‚ญ๋น„ํ•˜์ง€ ์•Š๋Š”๋‹ค๋Š” ๊ฒƒ์„ ์˜๋ฏธํ•ฉ๋‹ˆ๋‹ค.
02:07
If you speak concisely, you get right to the point and donโ€™t add anything unnecessary
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๊ฐ„๊ฒฐํ•˜๊ฒŒ ๋งํ•˜๋ฉด ์š”์ ์„ ์ •ํ™•ํžˆ ํŒŒ์•…ํ•˜๊ณ  ๋‹ต๋ณ€์— ๋ถˆํ•„์š”ํ•œ ๊ฒƒ์„ ์ถ”๊ฐ€ํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค
02:15
to your answer.
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.
02:16
Letโ€™s look at two questions in this section:
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์ด ์„น์…˜์—์„œ ๋‘ ๊ฐ€์ง€ ์งˆ๋ฌธ์„ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.
02:21
Tell me a little about yourself.
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์ž๊ธฐ ์†Œ๊ฐœ๋ฅผ ์ข€ ํ•ด์ฃผ์„ธ์š”.
02:26
Where do you see yourself five years from now?
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5๋…„ ํ›„์˜ ์ž์‹ ์˜ ๋ชจ์Šต์€ ?
02:31
These are very common job interview questions, and theyโ€™re also very open questions.
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์ด๊ฒƒ์€ ๋งค์šฐ ์ผ๋ฐ˜์ ์ธ ์ทจ์—… ๋ฉด์ ‘ ์งˆ๋ฌธ ์ด๋ฉฐ ๋˜ํ•œ ๋งค์šฐ ๊ฐœ๋ฐฉ์ ์ธ ์งˆ๋ฌธ์ž…๋‹ˆ๋‹ค.
02:42
Open questions can be dangerous.
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์—ด๋ฆฐ ์งˆ๋ฌธ์€ ์œ„ํ—˜ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
02:45
Do you know why?
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์ด์œ ๋ฅผ ์•„์‹ญ๋‹ˆ๊นŒ?
02:47
Itโ€™s because you might ramble.
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๋ฐฉํ™ฉํ•  ์ˆ˜๋„ ์žˆ๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค.
02:50
Ramble means to talk a lot without saying much.
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Ramble์€ ๋ง์„ ๋งŽ์ด ํ•˜์ง€ ์•Š๊ณ  ๋ง์„ ๋งŽ์ด ํ•œ๋‹ค๋Š” ๋œป์ž…๋‹ˆ๋‹ค .
02:55
This wonโ€™t give the interviewer a good impression!
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์ด๊ฒƒ์€ ๋ฉด์ ‘๊ด€์—๊ฒŒ ์ข‹์€ ์ธ์ƒ์„ ์ฃผ์ง€ ์•Š์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค! ์งˆ๋ฌธ์— ๋Œ€ํ•œ
02:58
Letโ€™s start by looking at a sample answer to the question tell me a little about yourself.
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์ƒ˜ํ”Œ ๋‹ต๋ณ€์„ ์‚ดํŽด๋ณด๋Š” ๊ฒƒ์œผ๋กœ ์‹œ์ž‘ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค. tell me a little about yourself.
03:06
Well, I was born in a small town in northern Italy, where I also went to school.
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์Œ, ์ €๋Š” ์ดํƒˆ๋ฆฌ์•„ ๋ถ๋ถ€์˜ ์ž‘์€ ๋งˆ์„์—์„œ ํƒœ์–ด๋‚ฌ๊ณ  ๊ทธ๊ณณ์—์„œ ํ•™๊ต๋„ ๋‹ค๋…”์Šต๋‹ˆ๋‹ค.
03:12
I studied engineering at university and thenโ€ฆ
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๋Œ€ํ•™์—์„œ ๊ณตํ•™์„ ๊ณต๋ถ€ํ•˜๊ณ ..
03:16
So, after I graduatedโ€ฆ
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๊ทธ๋ž˜์„œ ์กธ์—…ํ•˜๊ณ  ๋‚˜์„œ..
03:18
I mean, I did a masterโ€™s degree first, but then I worked for a small firm in my hometown
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์ฒ˜์Œ์— ์„์‚ฌ๋ฅผ ํ•˜๋‹ค๊ฐ€ ๊ณ ํ–ฅ์— ์žˆ๋Š” ์กฐ๊ทธ๋งŒ ํšŒ์‚ฌ์—์„œ
03:25
for a few years, which was great fun.
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๋ช‡๋…„์„ ์ผํ–ˆ๋Š”๋ฐ ๋„ˆ๋ฌด ์žฌ๋ฏธ์žˆ์—ˆ์–ด์š”.
03:29
After thatโ€ฆ
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๊ทธ ํ›„์—โ€ฆ
03:31
Okay, we can stop there.
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์ข‹์•„์š”, ์—ฌ๊ธฐ์„œ ๋ฉˆ์ถœ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
03:34
Do you think this is a good answer?
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์ด๊ฒƒ์ด ์ข‹์€ ๋‹ต๋ณ€์ด๋ผ๊ณ  ์ƒ๊ฐํ•˜์‹ญ๋‹ˆ๊นŒ? ๊ทธ
03:37
Why or why not?
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์ด์œ ๋Š” ๋ฌด์—‡?
03:40
Itโ€™s not a very good answer.
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๊ทธ๋‹ค์ง€ ์ข‹์€ ๋‹ต๋ณ€์€ ์•„๋‹™๋‹ˆ๋‹ค.
03:43
Why not?
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์™œ ์•ˆ ๋ผ?
03:49
There are three things the candidate does which you should try to avoid:
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ํ›„๋ณด์ž๊ฐ€ ํ”ผํ•ด์•ผ ํ•  ์„ธ ๊ฐ€์ง€ ์ผ์ด ์žˆ์Šต๋‹ˆ๋‹ค.
03:54
One: the candidate includes lots of unnecessary details.
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ํ•˜๋‚˜๋Š” ํ›„๋ณด์ž๊ฐ€ ๋ถˆํ•„์š”ํ•œ ์„ธ๋ถ€ ์‚ฌํ•ญ์„ ๋งŽ์ด ํฌํ•จํ•œ๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค .
04:01
Two: he doesnโ€™t speak in full sentences.
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๋‘˜์งธ: ๊ทธ๋Š” ์™„์ „ํ•œ ๋ฌธ์žฅ์œผ๋กœ ๋งํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค.
04:07
Three: he doesnโ€™t have any clear direction.
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์„ธ ๋ฒˆ์งธ: ๋ช…ํ™•ํ•œ ๋ฐฉํ–ฅ์ด ์—†์Šต๋‹ˆ๋‹ค.
04:13
If you do these things, your answer to this answer will be long and unfocused.
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์ด๋ ‡๊ฒŒ ํ•˜๋ฉด ์ด ๋‹ต๋ณ€์— ๋Œ€ํ•œ ๋‹ต๋ณ€์ด ๊ธธ๊ณ  ์ดˆ์ ์ด ๋งž์ง€ ์•Š์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค.
04:20
Whatโ€™s the solution?
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ํ•ด๊ฒฐ์ฑ…์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ?
04:23
You need to be more concise.
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๋” ๊ฐ„๊ฒฐํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
04:26
But how?
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ํ•˜์ง€๋งŒ ์–ด๋–ป๊ฒŒ?
04:27
First, avoid unnecessary details.
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์ฒซ์งธ, ๋ถˆํ•„์š”ํ•œ ์„ธ๋ถ€ ์‚ฌํ•ญ์„ ํ”ผํ•˜์‹ญ์‹œ์˜ค.
04:31
Donโ€™t give your entire work history; the interviewers can get that from your CV if
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์ „์ฒด ์ž‘์—… ์ด๋ ฅ์„ ์ œ๊ณตํ•˜์ง€ ๋งˆ์‹ญ์‹œ์˜ค. ๋ฉด์ ‘๊ด€์€ ์›ํ•˜๋Š” ๊ฒฝ์šฐ ์ด๋ ฅ์„œ์—์„œ ์–ป์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
04:37
they want it.
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.
04:39
Secondly, speak in full sentences with a clear beginning and end.
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๋‘˜์งธ, ๋ช…ํ™•ํ•œ ์‹œ์ž‘๊ณผ ๋์ด ์žˆ๋Š” ์™„์ „ํ•œ ๋ฌธ์žฅ์œผ๋กœ ๋งํ•˜์‹ญ์‹œ์˜ค.
04:46
This means you need to be thinking ahead while you speak.
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์ฆ‰, ๋งํ•˜๋Š” ๋™์•ˆ ๋ฏธ๋ฆฌ ์ƒ๊ฐํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค .
04:51
Thirdly, think about what you want to highlight in your answer, and put it at the beginning.
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์…‹์งธ, ๋‹ต๋ณ€์—์„œ ๊ฐ•์กฐํ•˜๊ณ  ์‹ถ์€ ๊ฒƒ์ด ๋ฌด์—‡์ธ์ง€ ์ƒ๊ฐํ•ด ๋ณด๊ณ  ์‹œ์ž‘ ๋ถ€๋ถ„์— ๋„ฃ์œผ์‹ญ์‹œ์˜ค.
05:00
This will give your answer a clear direction.
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์ด๊ฒƒ์€ ๊ท€ํ•˜์˜ ๋‹ต๋ณ€์— ๋ช…ํ™•ํ•œ ๋ฐฉํ–ฅ์„ ์ œ์‹œํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค.
05:06
Letโ€™s look at some examples of this:
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์ด์— ๋Œ€ํ•œ ๋ช‡ ๊ฐ€์ง€ ์˜ˆ๋ฅผ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.
05:09
Iโ€™ve always loved designing and building things, so I suppose itโ€™s natural that I
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์ €๋Š” ํ•ญ์ƒ ๋””์ž์ธํ•˜๊ณ  ๋งŒ๋“œ๋Š” ๊ฒƒ์„ ์ข‹์•„ํ–ˆ๊ธฐ ๋•Œ๋ฌธ์— ์—”์ง€๋‹ˆ์–ด๊ฐ€ ๋œ ๊ฒƒ์€ ์ž์—ฐ์Šค๋Ÿฌ์šด ์ผ์ด๋ผ๊ณ  ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค
05:14
became an engineer.
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.
05:16
Iโ€™ve worked in a variety of roles and companies, which Iโ€™ve learned a lot from, but now Iโ€™m
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๋‹ค์–‘ํ•œ ์—ญํ• ๊ณผ ํšŒ์‚ฌ์—์„œ ์ผํ•˜๋ฉฐ ๋งŽ์€ ๊ฒƒ์„ ๋ฐฐ์› ์ง€๋งŒ ์ด์ œ๋Š”
05:23
ready for a new challenge.
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์ƒˆ๋กœ์šด ๋„์ „์„ ์ค€๋น„ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
05:27
What do you think?
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์–ด๋–ป๊ฒŒ ์ƒ๊ฐํ•˜๋‚˜์š”?
05:28
Better?
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๋” ๋‚˜์€?
05:30
Itโ€™s much better.
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ํ›จ์”ฌ ๋‚ซ์Šต๋‹ˆ๋‹ค.
05:32
Let's look at the start.
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์‹œ์ž‘๋ถ€ํ„ฐ ๋ด…์‹œ๋‹ค.
05:35
Immediately, the candidate identifies a key feature (he loves designing and building things),
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์ง€์›์ž๋Š” ์ฆ‰์‹œ ํ•ต์‹ฌ ๊ธฐ๋Šฅ(๊ทธ๋Š” ๋””์ž์ธ ๋ฐ ์ œ์ž‘์„ ์ข‹์•„ํ•จ)์„ ์‹๋ณ„
05:42
and links it to his engineering career.
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ํ•˜๊ณ  ์ด๋ฅผ ์—”์ง€๋‹ˆ์–ด๋ง ๊ฒฝ๋ ฅ๊ณผ ์—ฐ๊ฒฐํ•ฉ๋‹ˆ๋‹ค.
05:46
The candidateโ€™s answer is very concise: there are no unnecessary details, and it also
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ํ›„๋ณด์ž์˜ ๋Œ€๋‹ต์€ ๋งค์šฐ ๊ฐ„๊ฒฐํ•ฉ๋‹ˆ๋‹ค. ๋ถˆํ•„์š”ํ•œ ์„ธ๋ถ€ ์‚ฌํ•ญ์ด ์—†์œผ๋ฉฐ
05:54
has a clear end.
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๋ช…ํ™•ํ•œ ๋์ด ์žˆ์Šต๋‹ˆ๋‹ค.
05:59
What about our second question?
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๋‘ ๋ฒˆ์งธ ์งˆ๋ฌธ์€ ์–ด๋–ป์Šต๋‹ˆ๊นŒ?
06:03
Hereโ€™s one possible answer:
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๊ฐ€๋Šฅํ•œ ๋Œ€๋‹ต์€ ๋‹ค์Œ๊ณผ ๊ฐ™์Šต๋‹ˆ๋‹ค.
06:07
There are many things I could be doing.
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๋‚ด๊ฐ€ ํ•  ์ˆ˜ ์žˆ๋Š” ์ผ์ด ๋งŽ์ด ์žˆ์Šต๋‹ˆ๋‹ค.
06:09
Iโ€™d like to have, you know, some sort of progressโ€ฆ
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๋‚˜๋Š” ์–ด๋–ค ์ข…๋ฅ˜์˜ ๋ฐœ์ „์„ ์›ํ•ฉ๋‹ˆ๋‹คโ€ฆ
06:13
What I mean is that I donโ€™t just want to be doing the same things Iโ€™m doing now.
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๋‚ด ๋ง์€ ๋‚ด๊ฐ€ ์ง€๊ธˆํ•˜๊ณ ์žˆ๋Š” ๊ฒƒ๊ณผ ๋˜‘๊ฐ™์€ ์ผ์„ํ•˜๊ณ  ์‹ถ์ง€ ์•Š๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด
06:19
I like to be moving forward in my career, for exampleโ€ฆ
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์ €๋Š” ์ œ ๊ฒฝ๋ ฅ์—์„œ ์•ž์œผ๋กœ ๋‚˜์•„๊ฐ€๋Š” ๊ฒƒ์„ ์ข‹์•„ํ•ฉ๋‹ˆ๋‹ค.
06:24
Errโ€ฆ
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์Œ...
06:25
I definitely see myself in a better position than I am now.
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์ €๋Š” ํ™•์‹คํžˆ ์ง€๊ธˆ๋ณด๋‹ค ๋” ๋‚˜์€ ์œ„์น˜์— ์žˆ๋Š” ์ œ ์ž์‹ ์„ ๋ด…๋‹ˆ๋‹ค .
06:31
Good answer?
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์ข‹์€ ๋Œ€๋‹ต?
06:32
Bad answer?
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๋‚˜์œ ๋Œ€๋‹ต?
06:33
Okay, itโ€™s not terrible, but it could be much better.
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์ข‹์•„์š”, ๋”์ฐํ•˜์ง€๋Š” ์•Š์ง€๋งŒ ํ›จ์”ฌ ๋‚˜์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
06:38
The candidate is rambling.
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ํ›„๋ณด์ž๊ฐ€ ํšก์„ค์ˆ˜์„คํ•ฉ๋‹ˆ๋‹ค.
06:41
She doesnโ€™t make her point clear, she doesnโ€™t speak in full sentences, and she wastes words
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๊ทธ๋…€๋Š” ์š”์ ์„ ๋ช…ํ™•ํ•˜๊ฒŒ ๋ฐํžˆ์ง€ ์•Š๊ณ  ์™„์ „ํ•œ ๋ฌธ์žฅ์œผ๋กœ ๋งํ•˜์ง€ ์•Š์œผ๋ฉฐ
06:46
on unclear and unnecessary ideas.
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๋ถˆ๋ถ„๋ช…ํ•˜๊ณ  ๋ถˆํ•„์š”ํ•œ ์ƒ๊ฐ์— ๋ง์„ ๋‚ญ๋น„ํ•ฉ๋‹ˆ๋‹ค.
06:50
Hereโ€™s a better answer:
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์—ฌ๊ธฐ์— ๋” ๋‚˜์€ ๋‹ต๋ณ€์ด ์žˆ์Šต๋‹ˆ๋‹ค.
06:52
I donโ€™t know exactly, but the most important thing is that I continue to learn and grow
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์ •ํ™•ํžˆ๋Š” ๋ชจ๋ฅด๊ฒ ์ง€๋งŒ ๊ฐ€์žฅ ์ค‘์š”ํ•œ ๊ฒƒ์€ ์ œ ๊ฒฝ๋ ฅ์—์„œ ๊ณ„์† ๋ฐฐ์šฐ๊ณ  ์„ฑ์žฅํ•œ๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค
07:01
in my career.
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.
07:03
Iโ€™m the kind of person who needs new challenges to stay focused.
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๋‚˜๋Š” ์ง‘์ค‘๋ ฅ์„ ์œ ์ง€ํ•˜๊ธฐ ์œ„ํ•ด ์ƒˆ๋กœ์šด ๋„์ „์ด ํ•„์š”ํ•œ ์‚ฌ๋žŒ์ด๋‹ค .
07:10
I might even start my own business, because thatโ€™s something Iโ€™ve always wanted to
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07:17
do at some point in my life.
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๋‚ด ์ธ์ƒ์˜ ์–ด๋Š ์‹œ์ ์—์„œ ํ•ญ์ƒ ํ•˜๊ณ  ์‹ถ์—ˆ๋˜ ์ผ์ด๊ธฐ ๋•Œ๋ฌธ์— ๋‚ด ์‚ฌ์—…์„ ์‹œ์ž‘ํ•  ์ˆ˜๋„ ์žˆ์Šต๋‹ˆ๋‹ค.
07:23
This is much more concise.
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์ด๊ฒƒ์€ ํ›จ์”ฌ ๋” ๊ฐ„๊ฒฐํ•ฉ๋‹ˆ๋‹ค.
07:25
The candidateโ€™s answer has a clear beginning and end, and doesnโ€™t waste words.
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ํ›„๋ณด์ž์˜ ๋‹ต๋ณ€์€ ์‹œ์ž‘ ๊ณผ ๋์ด ๋ช…ํ™•ํ•˜๊ณ  ๋ง์„ ๋‚ญ๋น„ํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค.
07:33
So, what can you do to make your answers more concise?
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๊ทธ๋ ‡๋‹ค๋ฉด ๋‹ต์„ ๋” ๊ฐ„๊ฒฐํ•˜๊ฒŒ ํ•˜๋ ค๋ฉด ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ• ๊นŒ์š” ?
07:40
The best way to practise is to record yourself speaking.
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๊ฐ€์žฅ ์ข‹์€ ์—ฐ์Šต ๋ฐฉ๋ฒ•์€ ์ž์‹ ์ด ๋งํ•˜๋Š” ๊ฒƒ์„ ๋…น์Œํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
07:44
You could record yourself answering these two questions.
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์ด ๋‘ ๊ฐ€์ง€ ์งˆ๋ฌธ์— ๋‹ตํ•˜๋Š” ์ž์‹ ์„ ๋…น์Œํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค .
07:48
Then, listen to yourself.
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๊ทธ๋Ÿฐ ๋‹ค์Œ ์ž์‹ ์˜ ๋ง์„ ๋“ค์–ด๋ณด์‹ญ์‹œ์˜ค.
07:51
Try to find sentences which you donโ€™t finish, or words which donโ€™t add anything to your
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๋๋‚ด์ง€ ๋ชปํ•œ ๋ฌธ์žฅ ์ด๋‚˜ ์˜๋ฏธ์— ์•„๋ฌด ๊ฒƒ๋„ ์ถ”๊ฐ€ํ•˜์ง€ ์•Š๋Š” ๋‹จ์–ด๋ฅผ ์ฐพ์œผ์‹ญ์‹œ์˜ค
07:56
meaning.
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.
07:58
Then, try again.
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๊ทธ๋Ÿฐ ๋‹ค์Œ ๋‹ค์‹œ ์‹œ๋„ํ•˜์‹ญ์‹œ์˜ค.
08:01
Keep practising until your answer is clean and focused.
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๋‹ต์ด ๋ช…ํ™•ํ•˜๊ณ  ์ง‘์ค‘๋  ๋•Œ๊นŒ์ง€ ๊ณ„์† ์—ฐ์Šตํ•˜์„ธ์š” .
08:09
Next, letโ€™s look at another point which will make your answers clearer and more structured:
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๋‹ค์Œ์œผ๋กœ ๋‹ต๋ณ€์„ ๋ณด๋‹ค ๋ช…ํ™•ํ•˜๊ณ  ์ฒด๊ณ„์ ์œผ๋กœ ๋งŒ๋“œ๋Š” ๋˜ ๋‹ค๋ฅธ ํฌ์ธํŠธ์ธ
08:16
signposting language.
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ํ‘œ์ง€ํŒ ์–ธ์–ด๋ฅผ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.
08:19
Signposting language means words and phrases which show your listener where youโ€™re going.
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ํ‘œ์ง€ํŒ ์–ธ์–ด๋Š” ์ฒญ์ทจ์ž์—๊ฒŒ ๋‹น์‹ ์ด ๊ฐ€๊ณ  ์žˆ๋Š” ๊ณณ์„ ๋ณด์—ฌ์ฃผ๋Š” ๋‹จ์–ด์™€ ๊ตฌ๋ฅผ ์˜๋ฏธํ•ฉ๋‹ˆ๋‹ค.
08:26
For example, the words โ€˜for exampleโ€™ are signposting language.
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์˜ˆ๋ฅผ ๋“ค์–ด '์˜ˆ๋ฅผ ๋“ค์–ด'๋ผ๋Š” ๋‹จ์–ด๋Š” ์ด์ •ํ‘œ ์–ธ์–ด์ž…๋‹ˆ๋‹ค.
08:32
When I say for example, you know Iโ€™m about to give you an example.
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์ œ๊ฐ€ ์˜ˆ๋ฅผ ๋“ค๋ฉด ์ œ๊ฐ€ ์—ฌ๋Ÿฌ๋ถ„์—๊ฒŒ ์˜ˆ๋ฅผ ๋“ค๊ฒ ๋‹ค๋Š” ๊ฒƒ์„ ์•„์‹ค ๊ฒƒ์ž…๋‹ˆ๋‹ค.
08:39
Simple, right?
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๊ฐ„๋‹จํ•˜์ฃ ?
08:40
Yes, but itโ€™s also very important.
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์˜ˆ, ํ•˜์ง€๋งŒ ๋งค์šฐ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
08:43
Without signposting language, longer answers can lose focus and be hard to follow.
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ํ‘œ์ง€ํŒ ์–ธ์–ด๊ฐ€ ์—†์œผ๋ฉด ๋” ๊ธด ๋‹ต๋ณ€์€ ์ดˆ์ ์„ ์žƒ๊ณ  ๋”ฐ๋ผ๊ฐ€๊ธฐ ์–ด๋ ค์šธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
08:50
Youโ€™ll see answers to two questions in this section:
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์ด ์„น์…˜์—์„œ ๋‘ ๊ฐ€์ง€ ์งˆ๋ฌธ์— ๋Œ€ํ•œ ๋‹ต๋ณ€์„ ๋ณผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค .
08:55
What are your strengths and weaknesses?
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๊ท€ํ•˜์˜ ๊ฐ•์ ๊ณผ ์•ฝ์ ์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ?
08:59
What is your leadership style?
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๋‹น์‹ ์˜ ๋ฆฌ๋”์‹ญ ์Šคํƒ€์ผ์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ?
09:02
Letโ€™s look at a sample answer to the first question.
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์ฒซ ๋ฒˆ์งธ ์งˆ๋ฌธ์— ๋Œ€ํ•œ ์˜ˆ์‹œ ๋‹ต๋ณ€์„ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค .
09:07
Iโ€™m very good at working with other people.
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๋‚˜๋Š” ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค๊ณผ ์ผํ•˜๋Š” ๊ฒƒ์„ ์•„์ฃผ ์ž˜ํ•œ๋‹ค.
09:11
In my last job, I always tried to encourage my colleagues and create a good atmosphere.
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๋งˆ์ง€๋ง‰ ์ง์žฅ์—์„œ๋Š” ํ•ญ์ƒ ๋™๋ฃŒ๋“ค์„ ๊ฒฉ๋ คํ•˜๊ณ  ์ข‹์€ ๋ถ„์œ„๊ธฐ๋ฅผ ์กฐ์„ฑํ•˜๋ ค๊ณ  ๋…ธ๋ ฅํ–ˆ์Šต๋‹ˆ๋‹ค.
09:19
I suppose I can be a little bit careless sometimes.
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๊ฐ€๋”์€ ์กฐ๊ธˆ ๋ถ€์ฃผ์˜ํ•  ์ˆ˜๋„ ์žˆ์„ ๊ฒƒ ๊ฐ™์•„์š”.
09:23
Iโ€™m not the kind of person who focuses on details.
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๋‚˜๋Š” ๋””ํ…Œ์ผ์— ์ง‘์ฐฉํ•˜๋Š” ์‚ฌ๋žŒ์ด ์•„๋‹ˆ๋‹ค .
09:28
Iโ€™m very calm, and I can keep a cool head in very stressful situations.
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๋‚˜๋Š” ๋งค์šฐ ์นจ์ฐฉํ•˜๊ณ  ๋งค์šฐ ์ŠคํŠธ๋ ˆ์Šค๊ฐ€ ๋งŽ์€ ์ƒํ™ฉ์—์„œ ๋ƒ‰์ •ํ•œ ๋จธ๋ฆฌ๋ฅผ ์œ ์ง€ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
09:37
What do you think?
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์–ด๋–ป๊ฒŒ ์ƒ๊ฐํ•˜๋‚˜์š”?
09:40
Itโ€™s not bad, but it could be hard to follow.
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๋‚˜์˜์ง€๋Š” ์•Š์ง€๋งŒ ๋”ฐ๋ผํ•˜๊ธฐ ์–ด๋ ค์šธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
09:44
The candidate jumps around a lot.
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ํ›„๋ณด์ž๋Š” ๋งŽ์ด ๋›ฐ์–ด ๋‹ค๋‹™๋‹ˆ๋‹ค.
09:48
Adding signposting language can make a big difference.
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ํ‘œ์ง€ํŒ ์–ธ์–ด๋ฅผ ์ถ”๊ฐ€ํ•˜๋ฉด ํฐ ์ฐจ์ด๋ฅผ ๋งŒ๋“ค ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค .
09:52
Letโ€™s see how. Notice that the content is exactly the same.
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๋ฐฉ๋ฒ•์„ ์•Œ์•„๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค. ๋‚ด์šฉ์€ ์™„์ „ํžˆ ๋™์ผํ•ฉ๋‹ˆ๋‹ค.
10:01
We havenโ€™t changed the candidateโ€™s basic ideas at all.
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์šฐ๋ฆฌ๋Š” ํ›„๋ณด์ž์˜ ๊ธฐ๋ณธ ์•„์ด๋””์–ด๋ฅผ ์ „ํ˜€ ๋ณ€๊ฒฝํ•˜์ง€ ์•Š์•˜์Šต๋‹ˆ๋‹ค .
10:06
However, the answer is now much clearer and easier to follow.
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๊ทธ๋Ÿฌ๋‚˜ ๋‹ต์€ ์ด์ œ ํ›จ์”ฌ ๋” ๋ช…ํ™•ํ•˜๊ณ  ๋”ฐ๋ฅด๊ธฐ ์‰ฝ์Šต๋‹ˆ๋‹ค.
10:11
Using signposting language like this can make a big difference!
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์ด์™€ ๊ฐ™์€ ํ‘œ์ง€ํŒ ์–ธ์–ด๋ฅผ ์‚ฌ์šฉํ•˜๋ฉด ํฐ ์ฐจ์ด๋ฅผ ๋งŒ๋“ค ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค !
10:15
Letโ€™s look at our second question for this section.
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์ด ์„น์…˜์— ๋Œ€ํ•œ ๋‘ ๋ฒˆ์งธ ์งˆ๋ฌธ์„ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค .
10:20
What is your leadership style?
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๋‹น์‹ ์˜ ๋ฆฌ๋”์‹ญ ์Šคํƒ€์ผ์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ? ํ‘œ์ง€ํŒ ์–ธ์–ด๋ฅผ
10:24
Look at a sample answer which doesnโ€™t use signposting language.
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์‚ฌ์šฉํ•˜์ง€ ์•Š๋Š” ์ƒ˜ํ”Œ ๋‹ต๋ณ€์„ ์‚ดํŽด๋ณด์‹ญ์‹œ์˜ค .
10:30
Iโ€™m quite a hands-off manager.
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๋‚˜๋Š” ๊ฝค ์†์„ ๋–ผ๋Š” ๊ด€๋ฆฌ์ž์ž…๋‹ˆ๋‹ค.
10:32
If one of my team has a project, Iโ€™ll keep an eye on things, but I donโ€™t need to be
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์šฐ๋ฆฌ ํŒ€ ์ค‘ ํ•œ ๋ช…์ด ํ”„๋กœ์ ํŠธ๋ฅผ ๊ฐ€์ง€๊ณ  ์žˆ๋‹ค๋ฉด ๊ณ„์† ์ฃผ์‹œํ•˜๊ฒ ์ง€๋งŒ
10:37
involved in every detail.
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๋ชจ๋“  ์„ธ๋ถ€ ์‚ฌํ•ญ์— ๊ด€์—ฌํ•  ํ•„์š”๋Š” ์—†์Šต๋‹ˆ๋‹ค.
10:39
Iโ€™m very approachable.
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๋‚˜๋Š” ๋งค์šฐ ์นœ๊ทผํ•ฉ๋‹ˆ๋‹ค.
10:42
I make sure my team know they can come to me with problems or questions at any time.
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๋‚˜๋Š” ์šฐ๋ฆฌ ํŒ€์ด ๋ฌธ์ œ๋‚˜ ์งˆ๋ฌธ์ด ์žˆ์œผ๋ฉด ์–ธ์ œ๋“ ์ง€ ๋‚˜์—๊ฒŒ ์˜ฌ ์ˆ˜ ์žˆ๋‹ค๋Š” ๊ฒƒ์„ ์•Œ๊ณ  ์žˆ๋Š”์ง€ ํ™•์ธํ•ฉ๋‹ˆ๋‹ค.
10:48
I like to lead from the front.
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๋‚˜๋Š” ์•ž์—์„œ ๋ฆฌ๋“œํ•˜๋Š” ๊ฒƒ์„ ์ข‹์•„ํ•ฉ๋‹ˆ๋‹ค.
10:51
If everyoneโ€™s working late to meet a deadline, I make sure Iโ€™m there with them.
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๋ชจ๋“  ์‚ฌ๋žŒ์ด ๋งˆ๊ฐ์ผ์„ ๋งž์ถ”๊ธฐ ์œ„ํ•ด ๋Šฆ๊ฒŒ๊นŒ์ง€ ์ผํ•˜๊ณ  ์žˆ๋‹ค๋ฉด, ๋‚˜๋Š” ๊ทธ๋“ค๊ณผ ํ•จ๊ป˜ ์žˆ๋Š”์ง€ ํ™•์ธํ•ฉ๋‹ˆ๋‹ค.
10:58
Now, look at some signposting language you could use in this answer.
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์ด์ œ ์ด ๋‹ต๋ณ€์— ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ํ‘œ์ง€ํŒ ์–ธ์–ด๋ฅผ ์‚ดํŽด๋ณด์„ธ์š”.
11:06
Now, you have a job to do!
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์ด์ œ ํ•  ์ผ์ด ์žˆ์Šต๋‹ˆ๋‹ค!
11:09
I want you to pause the video and put these signposting phrases into the answer you just
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๋น„๋””์˜ค๋ฅผ ์ผ์‹œ ์ค‘์ง€ํ•˜๊ณ  ๋ฐฉ๊ธˆ ๋ณธ ๋‹ต๋ณ€์— ์ด ํ‘œ์ง€ํŒ ๋ฌธ๊ตฌ๋ฅผ ์ž…๋ ฅํ•˜์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค
11:15
saw.
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.
11:17
Go on, pause the video and do it now!
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๊ณ„์†ํ•ด์„œ ๋น„๋””์˜ค๋ฅผ ์ผ์‹œ ์ค‘์ง€ํ•˜๊ณ  ์ง€๊ธˆ ํ•ด ๋ณด์„ธ์š”!
11:22
Ready?
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์ค€๋น„๊ฐ€ ๋œ?
11:23
Letโ€™s look at the answers:
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๋‹ต๋ณ€์„ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.
11:30
How did you do?
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์–ด๋–ป๊ฒŒ ์ง€๋‚ด์…จ๋‚˜์š”?
11:31
Were you able to use the signposting language?
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ํ‘œ์ง€ํŒ ์–ธ์–ด๋ฅผ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์—ˆ์Šต๋‹ˆ๊นŒ?
11:35
Remember, signposting language might seem very simple, but donโ€™t forget about it.
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ํ‘œ์ง€ํŒ ์–ธ์–ด๋Š” ๋งค์šฐ ๊ฐ„๋‹จํ•ด ๋ณด์ผ ์ˆ˜ ์žˆ์ง€๋งŒ ์žŠ์ง€ ๋งˆ์„ธ์š”.
11:43
Using signposting language well makes your answers much clearer and easier to follow.
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ํ‘œ์ง€ํŒ ์–ธ์–ด๋ฅผ ์ž˜ ์‚ฌ์šฉํ•˜๋ฉด ๋‹ต์„ ํ›จ์”ฌ ๋” ๋ช…ํ™•ํ•˜๊ณ  ์‰ฝ๊ฒŒ ๋”ฐ๋ผ๊ฐˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
11:52
Now, letโ€™s look at another way to make your answers more structured, clearer and
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์ด์ œ ๋‹ต๋ณ€์„ ๋ณด๋‹ค ๊ตฌ์กฐํ™”๋˜๊ณ  ๋ช…ํ™•ํ•˜๋ฉฐ
11:57
more focused.
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์ง‘์ค‘์ ์œผ๋กœ ๋งŒ๋“œ๋Š” ๋‹ค๋ฅธ ๋ฐฉ๋ฒ•์„ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค. ์ด ์„น์…˜์—์„œ
12:00
Youโ€™ll see answers to these two questions in this section.
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์ด ๋‘ ๊ฐ€์ง€ ์งˆ๋ฌธ์— ๋Œ€ํ•œ ๋‹ต๋ณ€์„ ๋ณผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค . -----
12:05
Can you tell me about a time when you demonstrated -----?
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์‹œ์—ฐ์— ๋Œ€ํ•ด ๋ง์”€ํ•ด ์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ ? ์ง์žฅ์—์„œ
12:11
Tell me about a time you dealt with a challenging situation at work.
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์–ด๋ ค์šด ์ƒํ™ฉ์— ๋Œ€์ฒ˜ํ•œ ์‹œ๊ฐ„์— ๋Œ€ํ•ด ๋ง์”€ํ•ด ์ฃผ์‹ญ์‹œ์˜ค .
12:18
These questions are likely to need longer answers.
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์ด๋Ÿฌํ•œ ์งˆ๋ฌธ์—๋Š” ๋” ๊ธด ๋‹ต๋ณ€์ด ํ•„์š”ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค .
12:23
With longer answers, itโ€™s really important that your answers have a clear structure.
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๋‹ต๋ณ€์ด ๊ธธ์ˆ˜๋ก ๋‹ต๋ณ€์ด ๋ช…ํ™•ํ•œ ๊ตฌ์กฐ๋ฅผ ๊ฐ–๋Š” ๊ฒƒ์ด ์ •๋ง ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
12:28
Otherwise, your meaning might get lost!
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๊ทธ๋ ‡์ง€ ์•Š์œผ๋ฉด ์˜๋ฏธ๊ฐ€ ์‚ฌ๋ผ์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค!
12:32
Thereโ€™s a method you can use here; itโ€™s called the STAR method.
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์—ฌ๊ธฐ์„œ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๋ฐฉ๋ฒ•์ด ์žˆ์Šต๋‹ˆ๋‹ค. STAR ๋ฐฉ์‹์ด๋ผ๊ณ  ํ•ฉ๋‹ˆ๋‹ค.
12:39
STAR means situation, task, action, result.
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STAR๋Š” ์ƒํ™ฉ, ๊ณผ์ œ, ํ–‰๋™, ๊ฒฐ๊ณผ๋ฅผ ์˜๋ฏธํ•ฉ๋‹ˆ๋‹ค.
12:46
So, you start your answer by giving the context: what was the situation, and what did you have
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๊ทธ๋ž˜์„œ, ๋‹น์‹ ์€ ๋งฅ๋ฝ์„ ์ œ๊ณตํ•จ์œผ๋กœ์จ ๋‹น์‹ ์˜ ๋Œ€๋‹ต์„ ์‹œ์ž‘ํ•ฉ๋‹ˆ๋‹ค: ์ƒํ™ฉ์€ ์–ด๋• ๊ณ , ๋‹น์‹ ์€ ๋ฌด์—‡์„
12:54
to do?
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ํ•ด์•ผ ํ–ˆ์Šต๋‹ˆ๊นŒ?
12:56
Then, you talk about what you actually did, and what the end result was.
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๊ทธ๋Ÿฐ ๋‹ค์Œ ์‹ค์ œ๋กœ ํ•œ ์ผ๊ณผ ์ตœ์ข… ๊ฒฐ๊ณผ์— ๋Œ€ํ•ด ์ด์•ผ๊ธฐํ•ฉ๋‹ˆ๋‹ค .
13:04
Letโ€™s do an example together.
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๊ฐ™์ด ์˜ˆ๋ฅผ ๋“ค์–ด๋ด…์‹œ๋‹ค. ํƒ์›”ํ•œ ๊ณ ๊ฐ ์„œ๋น„์Šค๋ฅผ
13:06
Can you tell me about a time when you demonstrated excellent customer service?
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๋ณด์—ฌ์ฃผ์…จ๋˜ ๋•Œ๋ฅผ ๋ง์”€ํ•ด ์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ ?
13:12
Letโ€™s use the STAR method.
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STAR ๋ฐฉ๋ฒ•์„ ์‚ฌ์šฉํ•ฉ์‹œ๋‹ค.
13:16
There was one time when a customerโ€™s order hadnโ€™t arrived, and we didnโ€™t know what
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ํ•œ ๋ฒˆ์€ ๊ณ ๊ฐ์˜ ์ฃผ๋ฌธ์ด ๋„์ฐฉํ•˜์ง€ ์•Š์•˜๋Š”๋ฐ ์–ด๋–ป๊ฒŒ ๋˜์—ˆ๋Š”์ง€ ์•Œ ์ˆ˜ ์—†์—ˆ์Šต๋‹ˆ๋‹ค
13:21
had happened to it.
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.
13:23
The customer was very unhappy, and I had to try to solve the problem for him.
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๊ณ ๊ฐ์€ ๋งค์šฐ ๋ถˆ๋งŒ์Šค๋Ÿฌ์›Œํ–ˆ๊ณ  ๋‚˜๋Š” ๊ทธ๋ฅผ ์œ„ํ•ด ๋ฌธ์ œ๋ฅผ ํ•ด๊ฒฐํ•˜๋ ค๊ณ  ๋…ธ๋ ฅํ•ด์•ผ ํ–ˆ์Šต๋‹ˆ๋‹ค.
13:31
I arranged for a replacement to be sent, thinking we could find out what happened to the previous
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๋‚˜๋Š” ์ด์ „ ์ฃผ๋ฌธ์— ๋ฌด์Šจ ์ผ์ด ์ผ์–ด๋‚ฌ๋Š”์ง€ ๋‚˜์ค‘์— ์•Œ ์ˆ˜ ์žˆ์„ ๊ฒƒ์ด๋ผ๊ณ  ์ƒ๊ฐํ•˜์—ฌ ๊ต์ฒดํ’ˆ์„ ๋ณด๋‚ด๋„๋ก ์ค€๋น„ํ–ˆ์Šต๋‹ˆ๋‹ค
13:38
order later.
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.
13:40
In the end, the customer was happy that I could solve his problem quickly and simply.
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๊ฒฐ๊ตญ ๊ณ ๊ฐ์€ ๋‚ด๊ฐ€ ๋ฌธ์ œ๋ฅผ ๋น ๋ฅด๊ณ  ๊ฐ„๋‹จํ•˜๊ฒŒ ํ•ด๊ฒฐํ•  ์ˆ˜ ์žˆ์–ด ๊ธฐ๋ปํ–ˆ์Šต๋‹ˆ๋‹ค.
13:50
You see how following this method lets you build clear, structured answers?
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์ด ๋ฐฉ๋ฒ•์„ ๋”ฐ๋ฅด๋ฉด ๋ช…ํ™•ํ•˜๊ณ  ๊ตฌ์กฐํ™”๋œ ๋‹ต๋ณ€์„ ์ž‘์„ฑํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
13:56
situation, task,
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์ƒํ™ฉ, ์ž‘์—…,
14:04
action, result
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ํ–‰๋™, ๊ฒฐ๊ณผ
14:10
Letโ€™s do another example.
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๋‹ค๋ฅธ ์˜ˆ๋ฅผ ๋“ค์–ด ๋ด…์‹œ๋‹ค.
14:12
Think about our second question.
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๋‘ ๋ฒˆ์งธ ์งˆ๋ฌธ์— ๋Œ€ํ•ด ์ƒ๊ฐํ•ด ๋ณด์‹ญ์‹œ์˜ค. ์ง์žฅ์—์„œ
14:15
Tell me about a time you dealt with a challenging situation at work.
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์–ด๋ ค์šด ์ƒํ™ฉ์— ๋Œ€์ฒ˜ํ•œ ์‹œ๊ฐ„์— ๋Œ€ํ•ด ๋ง์”€ํ•ด ์ฃผ์‹ญ์‹œ์˜ค .
14:22
This time, youโ€™re going to try!
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์ด๋ฒˆ์—๋Š” ์‹œ๋„ ํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค!
14:24
Pause the video and make an answer to this question.
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๋น„๋””์˜ค๋ฅผ ์ผ์‹œ ์ค‘์ง€ํ•˜๊ณ  ์ด ์งˆ๋ฌธ์— ๋‹ตํ•˜์‹ญ์‹œ์˜ค .
14:28
Your answer should be four sentences long.
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๋‹ต๋ณ€์€ 4๋ฌธ์žฅ์ด์–ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
14:32
Follow the STAR method, one sentence for each part.
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๊ฐ ๋ถ€๋ถ„์— ๋Œ€ํ•ด ํ•œ ๋ฌธ์žฅ์”ฉ STAR ๋ฐฉ๋ฒ•์„ ๋”ฐ๋ฅด์‹ญ์‹œ์˜ค .
14:39
How was that?
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๊ทธ๊ฑด ์–ด๋• ์–ด?
14:41
Did you find it easy to make your own answer?
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์Šค์Šค๋กœ ๋‹ต์„ ๋งŒ๋“œ๋Š” ๊ฒƒ์ด ์‰ฌ์› ์Šต๋‹ˆ๊นŒ?
14:45
Letโ€™s look at one way you could answer this question.
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์ด ์งˆ๋ฌธ์— ๋‹ตํ•  ์ˆ˜ ์žˆ๋Š” ํ•œ ๊ฐ€์ง€ ๋ฐฉ๋ฒ•์„ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค .
14:51
Once, we realised three days before a project deadline that two of our teams were using
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ํ•œ ๋ฒˆ์€ ํ”„๋กœ์ ํŠธ ๋งˆ๊ฐ 3์ผ ์ „์— ๋‘ ํŒ€์ด
14:57
incompatible software tools.
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ํ˜ธํ™˜๋˜์ง€ ์•Š๋Š” ์†Œํ”„ํŠธ์›จ์–ด ๋„๊ตฌ๋ฅผ ์‚ฌ์šฉํ•˜๊ณ  ์žˆ๋‹ค๋Š” ์‚ฌ์‹ค์„ ๊นจ๋‹ฌ์•˜์Šต๋‹ˆ๋‹ค.
14:59
As the project manager, I had to find a way to deal with this without causing any delays.
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ํ”„๋กœ์ ํŠธ ๊ด€๋ฆฌ์ž๋กœ์„œ ์ง€์—ฐ ์—†์ด ์ด ๋ฌธ์ œ๋ฅผ ์ฒ˜๋ฆฌํ•  ๋ฐฉ๋ฒ•์„ ์ฐพ์•„์•ผ ํ–ˆ์Šต๋‹ˆ๋‹ค.
15:06
I talked to both team leaders and we made a plan for one team to convert their work
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๋‚˜๋Š” ๋‘ ํŒ€์žฅ๊ณผ ์ด์•ผ๊ธฐ๋ฅผ ๋‚˜๋ˆ„์—ˆ๊ณ  ํ•œ ํŒ€์ด ๋‹ค๋ฅธ ๋ถ€์„œ์˜
15:11
into a different format, with help from some staff from other departments.
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์ผ๋ถ€ ์ง์›์˜ ๋„์›€์„ ๋ฐ›์•„ ์ž‘์—…์„ ๋‹ค๋ฅธ ํ˜•์‹์œผ๋กœ ๋ณ€ํ™˜ํ•  ๊ณ„ํš์„ ์„ธ์› ์Šต๋‹ˆ๋‹ค .
15:18
It was very close but we managed to get everything done on time.
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๊ทธ๊ฒƒ์€ ๋งค์šฐ ๊ฐ€๊นŒ์› ์ง€๋งŒ ์šฐ๋ฆฌ๋Š” ๋ชจ๋“  ๊ฒƒ์„ ์ œ ์‹œ๊ฐ„์— ๋๋‚ผ ์ˆ˜ ์žˆ์—ˆ์Šต๋‹ˆ๋‹ค.
15:25
Again, you can see the STAR method in action:
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๋‹ค์‹œ ๋งํ•˜์ง€๋งŒ
15:31
situation, task,
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์ƒํ™ฉ, ์ž‘์—…,
15:37
action, result.
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์ž‘์—…, ๊ฒฐ๊ณผ ๋“ฑ STAR ๋ฐฉ๋ฒ•์ด ์‹ค์ œ๋กœ ์‚ฌ์šฉ๋˜๋Š” ๊ฒƒ์„ ๋ณผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
15:43
If you combine this STAR method with the signposting language you learned about in part two, youโ€™ll
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์ด STAR ๋ฐฉ์‹์„ 2๋ถ€์—์„œ ๋ฐฐ์šด ํ‘œ์ง€ํŒ ์–ธ์–ด์™€ ๊ฒฐํ•ฉํ•˜๋ฉด ๊ธธ๊ณ  ๋ณต์žกํ•œ ๋‹ต๋ณ€์—์„œ๋„
15:49
be able to express yourself clearly in English, even in longer and more complex answers.
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์˜์–ด๋กœ ์ž์‹ ์„ ๋ช…ํ™•ํ•˜๊ฒŒ ํ‘œํ˜„ํ•  ์ˆ˜ ์žˆ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค .
15:57
Finally, letโ€™s look at another tip you can use to impress your interviewer and increase
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๋งˆ์ง€๋ง‰์œผ๋กœ, ๋ฉด์ ‘๊ด€์—๊ฒŒ ๊นŠ์€ ์ธ์ƒ์„ ์ฃผ๊ณ 
16:04
your chances of getting that job offer!
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๊ทธ ์ผ์ž๋ฆฌ ์ œ์•ˆ์„ ๋ฐ›์„ ๊ฐ€๋Šฅ์„ฑ์„ ๋†’์ด๋Š” ๋ฐ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๋˜ ๋‹ค๋ฅธ ํŒ์„ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค!
16:10
Youโ€™re going to learn about mirroring and how it can help you.
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๋ฏธ๋Ÿฌ๋ง์— ๋Œ€ํ•ด ์•Œ์•„๋ณด๊ณ  ๋ฏธ๋Ÿฌ๋ง์ด ์–ด๋–ป๊ฒŒ ๋„์›€์ด ๋˜๋Š”์ง€ ์•Œ์•„๋ด…๋‹ˆ๋‹ค.
16:15
What does mirroring mean?
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๋ฏธ๋Ÿฌ๋ง์€ ๋ฌด์Šจ ๋œป์ธ๊ฐ€์š”? ๋Œ€ํ™” ์ƒ๋Œ€์™€
16:18
It means using some of the same words and expressions as the person youโ€™re talking
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๋™์ผํ•œ ๋‹จ์–ด์™€ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์„ ์˜๋ฏธํ•ฉ๋‹ˆ๋‹ค
16:22
to.
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.
16:24
For example, if the interviewer asks you:
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์˜ˆ๋ฅผ ๋“ค์–ด, ๋ฉด์ ‘๊ด€์ด ๋‹น์‹ ์—๊ฒŒ ๋ฌป๋Š”๋‹ค๋ฉด:
16:28
How do you think your values fit our company culture?
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๋‹น์‹ ์˜ ๊ฐ€์น˜๊ด€์ด ์šฐ๋ฆฌ ํšŒ์‚ฌ ๋ฌธํ™”์— ์–ด๋–ป๊ฒŒ ๋ถ€ํ•ฉํ•œ๋‹ค๊ณ  ์ƒ๊ฐํ•˜์‹ญ๋‹ˆ๊นŒ ?
16:33
You could start your answer by saying:
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๋‹ค์Œ๊ณผ ๊ฐ™์ด ๋‹ต๋ณ€์„ ์‹œ์ž‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
16:35
I think my values are a good fit for your company culture for two reasons.
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์ œ ๊ฐ€์น˜๊ด€์€ ๋‘ ๊ฐ€์ง€ ์ด์œ ๋กœ ๊ท€ํ•˜์˜ ํšŒ์‚ฌ ๋ฌธํ™”์— ์ ํ•ฉํ•˜๋‹ค๊ณ  ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค .
16:40
Oneโ€ฆ
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ํ•˜๋‚˜โ€ฆ
16:42
Mirroring has several benefits.
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๋ฏธ๋Ÿฌ๋ง์—๋Š” ์—ฌ๋Ÿฌ ๊ฐ€์ง€ ์ด์ ์ด ์žˆ์Šต๋‹ˆ๋‹ค.
16:44
First, it keeps your answers focused.
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์ฒซ์งธ, ๋‹ต๋ณ€์˜ ์ดˆ์ ์„ ์œ ์ง€ํ•ฉ๋‹ˆ๋‹ค.
16:48
By using the same words and phrases, your answer will be relevant.
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๊ฐ™์€ ๋‹จ์–ด์™€ ๊ตฌ๋ฅผ ์‚ฌ์šฉํ•˜๋ฉด ๋‹ต์ด ์ ์ ˆํ•ด์ง‘๋‹ˆ๋‹ค.
16:54
More importantly, it shows the interviewer that youโ€™re listening and that you care
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๋” ์ค‘์š”ํ•œ ๊ฒƒ์€ ๋ฉด์ ‘๊ด€์—๊ฒŒ ๋‹น์‹ ์ด ๊ฒฝ์ฒญํ•˜๊ณ  ์žˆ๊ณ 
16:59
about the questions and the company.
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์งˆ๋ฌธ๊ณผ ํšŒ์‚ฌ์— ๊ด€์‹ฌ์ด ์žˆ๋‹ค๋Š” ๊ฒƒ์„ ๋ณด์—ฌ์ค๋‹ˆ๋‹ค.
17:04
Mirroring is powerful.
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๋ฏธ๋Ÿฌ๋ง์€ ๊ฐ•๋ ฅํ•ฉ๋‹ˆ๋‹ค.
17:06
We unconsciously mirror people when we like or respect them.
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์šฐ๋ฆฌ๋Š” ์‚ฌ๋žŒ๋“ค์„ ์ข‹์•„ํ•˜๊ฑฐ๋‚˜ ์กด๊ฒฝํ•  ๋•Œ ๋ฌด์˜์‹์ ์œผ๋กœ ์‚ฌ๋žŒ๋“ค์„ ๋ฐ˜์˜ํ•ฉ๋‹ˆ๋‹ค .
17:12
Using mirroring consciously will help you to make a better impression.
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๋ฏธ๋Ÿฌ๋ง์„ ์˜์‹์ ์œผ๋กœ ์‚ฌ์šฉํ•˜๋ฉด ๋” ์ข‹์€ ์ธ์ƒ์„ ์ค„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ง€์›ํ•˜๋ ค๋Š”
17:17
You should start by researching the company youโ€™re applying to.
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ํšŒ์‚ฌ๋ฅผ ์กฐ์‚ฌํ•˜๋Š” ๊ฒƒ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค .
17:23
How do they describe themselves?
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๊ทธ๋“ค์€ ์ž์‹ ์„ ์–ด๋–ป๊ฒŒ ์„ค๋ช…ํ•ฉ๋‹ˆ๊นŒ?
17:25
What adjectives do they use on their website or in their advertising?
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๊ทธ๋“ค์€ ์›น์‚ฌ์ดํŠธ๋‚˜ ๊ด‘๊ณ ์—์„œ ์–ด๋–ค ํ˜•์šฉ์‚ฌ๋ฅผ ์‚ฌ์šฉํ•ฉ๋‹ˆ๊นŒ ?
17:31
Also, read the job advertisement carefully.
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๋˜ํ•œ ๊ตฌ์ธ ๊ณต๊ณ ๋ฅผ ์ฃผ์˜ ๊นŠ๊ฒŒ ์ฝ์œผ์‹ญ์‹œ์˜ค. ๊ทธ๋“ค์ด ์ฐพ๊ณ  ์žˆ๋Š” ํ›„๋ณด์ž๋ฅผ
17:35
Pay attention to the words they use to describe the candidate theyโ€™re looking for.
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์„ค๋ช…ํ•˜๊ธฐ ์œ„ํ•ด ์‚ฌ์šฉํ•˜๋Š” ๋‹จ์–ด์— ์ฃผ์˜๋ฅผ ๊ธฐ์šธ์ด์‹ญ์‹œ์˜ค .
17:41
Use these words in your answers.
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๋‹ต๋ณ€์— ์ด ๋‹จ์–ด๋ฅผ ์‚ฌ์šฉํ•˜์‹ญ์‹œ์˜ค.
17:44
Letโ€™s think about this question:
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์ด ์งˆ๋ฌธ์— ๋Œ€ํ•ด ์ƒ๊ฐํ•ด ๋ด…์‹œ๋‹ค.
17:47
Why do you want this job?
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์™œ ์ด ์ง์—…์„ ์›ํ•ฉ๋‹ˆ๊นŒ?
17:50
Imagine youโ€™re applying to a company which describes itself as โ€˜innovativeโ€™ and โ€˜forward-lookingโ€™.
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์Šค์Šค๋กœ๋ฅผ 'ํ˜์‹ ์ '์ด๊ณ  '๋ฏธ๋ž˜ ์ง€ํ–ฅ์ '์ด๋ผ๊ณ  ํ‘œํ˜„ํ•˜๋Š” ํšŒ์‚ฌ์— ์ง€์›ํ•œ๋‹ค๊ณ  ์ƒ์ƒํ•ด ๋ณด์„ธ์š”.
17:57
In the job advertisement, they say they want someone who is โ€˜creativeโ€™ and โ€˜flexibleโ€™.
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์ฑ„์šฉ๊ณต๊ณ ์—์„œ๋Š” '์ฐฝ์˜์ '์ด๊ณ  '์œ ์—ฐํ•œ' ์‚ฌ๋žŒ์„ ์›ํ•œ๋‹ค๊ณ  ํ•ฉ๋‹ˆ๋‹ค.
18:04
Hereโ€™s a good sample answer:
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๋‹ค์Œ์€ ์ข‹์€ ์˜ˆ์‹œ ๋‹ต๋ณ€์ž…๋‹ˆ๋‹ค.
18:07
Creativity is very important to me, and Iโ€™ve always wanted to work in an environment where
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์ฐฝ์˜์„ฑ์€ ์ €์—๊ฒŒ ๋งค์šฐ ์ค‘์š”ํ•˜๋ฉฐ ์ €๋Š” ํ•ญ์ƒ
18:12
I can innovate and find my own solutions to challenges.
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์ œ๊ฐ€ ํ˜์‹ ํ•  ์ˆ˜ ์žˆ๊ณ  ๋„์ „์— ๋Œ€ํ•œ ์ €๋งŒ์˜ ํ•ด๊ฒฐ์ฑ…์„ ์ฐพ์„ ์ˆ˜ ์žˆ๋Š” ํ™˜๊ฒฝ์—์„œ ์ผํ•˜๊ณ  ์‹ถ์—ˆ์Šต๋‹ˆ๋‹ค .
18:18
I also feel that your company will continue to evolve in the future, and I like the idea
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๋˜ํ•œ ๊ท€ํ•˜์˜ ํšŒ์‚ฌ๊ฐ€ ์•ž์œผ๋กœ๋„ ๊ณ„์† ๋ฐœ์ „ํ•  ๊ฒƒ์ด๋ผ๊ณ  ์ƒ๊ฐํ•˜๊ณ 
18:24
of contributing to that development.
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๊ทธ ๋ฐœ์ „์— ๊ธฐ์—ฌํ•œ๋‹ค๋Š” ์ƒ๊ฐ์ด ๋งˆ์Œ์— ๋“ญ๋‹ˆ๋‹ค.
18:29
The candidate doesnโ€™t use all four words, but she does reference all four ideas.
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ํ›„๋ณด์ž๋Š” ๋„ค ๋‹จ์–ด๋ฅผ ๋ชจ๋‘ ์‚ฌ์šฉํ•˜์ง€๋Š” ์•Š์ง€๋งŒ ๋„ค ๊ฐ€์ง€ ์•„์ด๋””์–ด๋ฅผ ๋ชจ๋‘ ์–ธ๊ธ‰ํ•ฉ๋‹ˆ๋‹ค.
18:36
For example, instead of โ€˜forward-lookingโ€™, she talks about the company evolving in the
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์˜ˆ๋ฅผ ๋“ค์–ด '๋ฏธ๋ž˜์ง€ํ–ฅ์ '์ด ์•„๋‹ˆ๋ผ ๋ฏธ๋ž˜ ์— ์ง„ํ™”ํ•˜๋Š” ํšŒ์‚ฌ์— ๋Œ€ํ•ด ์ด์•ผ๊ธฐํ•œ๋‹ค
18:43
future.
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.
18:44
In this way, she shows that sheโ€™s in tune with the companyโ€™s values.
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์ด๋Ÿฐ ์‹์œผ๋กœ ๊ทธ๋…€๋Š” ํšŒ์‚ฌ์˜ ๊ฐ€์น˜์™€ ์กฐํ™”๋ฅผ ์ด๋ฃจ๊ณ  ์žˆ์Œ์„ ๋ณด์—ฌ์ค๋‹ˆ๋‹ค .
18:49
Letโ€™s do one more example.
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์˜ˆ๋ฅผ ํ•˜๋‚˜ ๋” ๋“ค์–ด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.
18:52
Imagine youโ€™re applying to a company which describes itself as โ€˜commanding respectโ€™
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๋‹น์‹ ์ด ์Šค์Šค๋กœ๋ฅผ '๋ช…์˜ˆ๋กœ์šด ์กด๊ฒฝ'์ด๋ผ๊ณ  ํ‘œํ˜„
18:57
and which talks with pride about its long history.
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ํ•˜๊ณ  ์˜ค๋žœ ์—ญ์‚ฌ์— ๋Œ€ํ•ด ์ž๋ž‘์Šค๋Ÿฝ๊ฒŒ ์ด์•ผ๊ธฐํ•˜๋Š” ํšŒ์‚ฌ์— ์ง€์›ํ•œ๋‹ค๊ณ  ์ƒ์ƒํ•ด ๋ณด์‹ญ์‹œ์˜ค .
19:02
In the job advertisement, they say they want someone who has โ€˜great communication skillsโ€™
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์ฑ„์šฉ๊ณต๊ณ ์—๋Š” '๋Œ€ํ™”๋Šฅ๋ ฅ'
19:08
and โ€˜passion for helping othersโ€™.
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๊ณผ '๋„์šฐ๋ ค๋Š” ์—ด์ •'์„ ๊ฐ€์ง„ ์‚ฌ๋žŒ์„ ์›ํ•œ๋‹ค๊ณ  ํ•œ๋‹ค.
19:12
During the interview, they ask:
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์ธํ„ฐ๋ทฐ ์ค‘์— ๊ทธ๋“ค์€ ๋ฌป์Šต๋‹ˆ๋‹ค.
19:14
Why should we hire you?
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์™œ ์šฐ๋ฆฌ๊ฐ€ ๋‹น์‹ ์„ ๊ณ ์šฉํ•ด์•ผ ํ•ฉ๋‹ˆ๊นŒ?
19:18
Hereโ€™s a good sample answer, using mirroring.
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๋‹ค์Œ์€ ๋ฏธ๋Ÿฌ๋ง์„ ์‚ฌ์šฉํ•œ ์ข‹์€ ์ƒ˜ํ”Œ ๋‹ต๋ณ€์ž…๋‹ˆ๋‹ค.
19:23
I believe that great customer service starts with good communication, which is a strength
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์ €๋Š” ํ›Œ๋ฅญํ•œ ๊ณ ๊ฐ ์„œ๋น„์Šค๊ฐ€ ์ข‹์€ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์—์„œ ์‹œ์ž‘๋œ๋‹ค๊ณ  ๋ฏฟ์Šต๋‹ˆ๋‹ค. ์ด๊ฒƒ์ด ์ œ ๊ฐ•์ ์ž…๋‹ˆ๋‹ค
19:28
of mine.
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.
19:29
I also think that in customer service, you need to care about what youโ€™re doing.
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๋˜ํ•œ ๊ณ ๊ฐ ์„œ๋น„์Šค์—์„œ๋Š” ์ž์‹ ์ด ํ•˜๋Š” ์ผ์— ์‹ ๊ฒฝ์„ ์จ์•ผ ํ•œ๋‹ค๊ณ  ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค.
19:34
I care about helping others and as such I believe you would find me to be a respectful
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์ €๋Š” ๋‹ค๋ฅธ ์‚ฌ๋žŒ์„ ๋•๋Š” ๋ฐ ๊ด€์‹ฌ์ด ์žˆ์œผ๋ฏ€๋กœ ๊ท€์‚ฌ์˜ ๊ธฐ์กด ์ „ํ†ต์— ๋ถ€ํ•ฉํ•  ์ˆ˜ ์žˆ๋Š” ์กด๊ฒฝ์Šค๋Ÿฝ๊ณ  ์œ ๋Šฅํ•œ ํŒ€์›์ด ๋  ๊ฒƒ์ด๋ผ๊ณ  ๋ฏฟ์Šต๋‹ˆ๋‹ค
19:41
and effective team member who can fit with the established traditions of your company.
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19:49
Again, the candidate doesnโ€™t necessarily use the words directly, but he does reference
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๋‹ค์‹œ ๋งํ•˜์ง€๋งŒ ํ›„๋ณด์ž๋Š” ๋‹จ์–ด๋ฅผ ์ง์ ‘ ์‚ฌ์šฉํ•˜์ง€๋Š” ์•Š์ง€๋งŒ
19:55
all four of the ideas.
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๋„ค ๊ฐ€์ง€ ์•„์ด๋””์–ด๋ฅผ ๋ชจ๋‘ ์ฐธ์กฐํ•ฉ๋‹ˆ๋‹ค.
20:00
Be careful if you use mirroring; you donโ€™t want to sound like a robot!
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๋ฏธ๋Ÿฌ๋ง์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒฝ์šฐ ์ฃผ์˜ํ•˜์‹ญ์‹œ์˜ค. ๋‹น์‹ ์€ ๋กœ๋ด‡์ฒ˜๋Ÿผ ๋“ค๋ฆฌ๊ณ  ์‹ถ์ง€ ์•Š์•„! ๊ทธ๋ ‡๊ธฐ
20:05
This is why you sometimes need to change words and phrases slightly, instead of repeating
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๋•Œ๋ฌธ์— ๋‹จ์–ด ์™€ ๊ตฌ๋ฅผ ๋ฐ˜๋ณตํ•ด์„œ ๋ฐ˜๋ณตํ•˜๋Š” ๋Œ€์‹  ๋‹จ์–ด์™€ ๊ตฌ๋ฅผ ์•ฝ๊ฐ„ ๋ณ€๊ฒฝํ•ด์•ผ ํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค
20:10
them again and again.
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20:15
Now, youโ€™ve seen four effective techniques you can use to give better answers to job
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์ง€๊ธˆ๊นŒ์ง€ ์ทจ์—… ๋ฉด์ ‘ ์งˆ๋ฌธ์— ์˜์–ด๋กœ ๋” ๋‚˜์€ ๋‹ต๋ณ€์„ ํ•˜๊ธฐ ์œ„ํ•ด ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๋„ค ๊ฐ€์ง€ ํšจ๊ณผ์ ์ธ ๊ธฐ์ˆ ์„ ์‚ดํŽด๋ณด์•˜์Šต๋‹ˆ๋‹ค
20:22
interview questions in English.
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20:25
Remember: be concise, use signposting language, use the STAR method to structure longer answers,
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๊ธฐ์–ตํ•˜์„ธ์š”: ๊ฐ„๊ฒฐํ•˜๊ณ , ํ‘œ์ง€ํŒ ์–ธ์–ด๋ฅผ ์‚ฌ์šฉํ•˜๊ณ , STAR ๋ฐฉ๋ฒ•์„ ์‚ฌ์šฉํ•˜์—ฌ ๋” ๊ธด ๋‹ต๋ณ€์„ ๊ตฌ์กฐํ™”ํ•˜๊ณ ,
20:35
and mirror key words and phrases.
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ํ•ต์‹ฌ ๋‹จ์–ด์™€ ๋ฌธ๊ตฌ๋ฅผ ๋ฐ˜์˜ํ•˜์‹ญ์‹œ์˜ค.
20:40
We hope it was useful.
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๋„์›€์ด ๋˜์—ˆ๊ธฐ๋ฅผ ๋ฐ”๋ž๋‹ˆ๋‹ค.
20:42
Good luck if you have a job interview coming up soon!
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์ทจ์—… ๋ฉด์ ‘์ด ๊ณง ์žˆ์œผ๋ฉด ํ–‰์šด์„ ๋น•๋‹ˆ๋‹ค !
20:46
Thanks for watching!
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์‹œ์ฒญ ํ•ด์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค!
20:49
See you next time!
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๋‹ค์Œ์— ๋งŒ๋‚˜์š”!
์ด ์›น์‚ฌ์ดํŠธ ์ •๋ณด

์ด ์‚ฌ์ดํŠธ๋Š” ์˜์–ด ํ•™์Šต์— ์œ ์šฉํ•œ YouTube ๋™์˜์ƒ์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค. ์ „ ์„ธ๊ณ„ ์ตœ๊ณ ์˜ ์„ ์ƒ๋‹˜๋“ค์ด ๊ฐ€๋ฅด์น˜๋Š” ์˜์–ด ์ˆ˜์—…์„ ๋ณด๊ฒŒ ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ฐ ๋™์˜์ƒ ํŽ˜์ด์ง€์— ํ‘œ์‹œ๋˜๋Š” ์˜์–ด ์ž๋ง‰์„ ๋”๋ธ” ํด๋ฆญํ•˜๋ฉด ๊ทธ๊ณณ์—์„œ ๋™์˜์ƒ์ด ์žฌ์ƒ๋ฉ๋‹ˆ๋‹ค. ๋น„๋””์˜ค ์žฌ์ƒ์— ๋งž์ถฐ ์ž๋ง‰์ด ์Šคํฌ๋กค๋ฉ๋‹ˆ๋‹ค. ์˜๊ฒฌ์ด๋‚˜ ์š”์ฒญ์ด ์žˆ๋Š” ๊ฒฝ์šฐ ์ด ๋ฌธ์˜ ์–‘์‹์„ ์‚ฌ์šฉํ•˜์—ฌ ๋ฌธ์˜ํ•˜์‹ญ์‹œ์˜ค.

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