English Vocabulary: warranty, guarantee, rebate, exchange, credit...
216,622 views ・ 2012-11-28
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00:02
Adam: Hi. Welcome back to
www.engvid.com. I'm Adam. Today, we're
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嗨,欢迎回到engVid.com。我是亚当。
今天,我们将讨论一些商务用语。
00:07
going to look at some business words —
especially used when shopping, but not
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特别是在购物时使用
00:11
necessarily — that sometimes people are
not sure the differences between or how
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但不一定是有时人们不确定它们之间的差异或使用方法等。
00:16
to use, etcetera. So, the words we're
going to look at today are: "warranty",
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因此,我们今天要看的字眼是保修
00:22
"guarantee", "refund", "rebate",
"exchange", and "credit". Okay? All of
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保证
退款,返利,交换和信用。所有这些对你都还好吗?
00:28
these look okay to you? Okay, before we
continue, this was a little trick; for
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好吧,在我们继续之前
在我们继续之前,这对您所有要担心拼写的雅思学生来说都是一个小窍门
00:34
all you IELTS students who have to worry
about spelling — any problems here? If
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这里有什么问题吗?如果您注意到它-很好
00:39
you noticed it, that's good.
"Guarantee". Don't forget that "u"; very
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保证
不要忘记“ u”,非常重要。您可能会因为这个小“ u”而在雅思考试中失去分数
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important. You can lose a point on the
IELTS test just for that little "u".
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00:55
Okay? So, be careful. "Guarantee". Okay,
so we're going to look at these words,
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所以要小心-保证,好的。因此,我们将研究这些词,我们将学习它们的含义,用法等。
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and we're going to learn what they mean,
how they're used, etcetera. We'll start
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从这两个开始
01:03
with these two. "Warranty" and
"guarantee" are sometimes confused
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保修和保证有时会混淆,因为人们认为它们是一回事
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because people think that they're
exactly the same thing, which, to a
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是的,它们在一定程度上是不同的。
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certain degree — yeah, they are; but, to
a certain degree, very different. A
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01:19
"warranty" is like a "guarantee" in that
it is a promise. It is usually in
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保修就像是保证,因为它是一种承诺。
通常是书面形式,但这仅是关于
01:25
writing. Okay? But this is only about
products. Oops, sorry. Okay? This is
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产品。
哎呀,对不起
好的,这仅与产品有关。保修承诺会在您购买商品时提供。那
01:35
only about products. A "warranty"
promises that when you buy something...
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01:41
that when you buy something, everything
is guaranteed; everything will be
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当您购买东西时,一切都会得到保证。如果发生故障,一切将被替换或修复。
01:45
replaced or fixed if it breaks. So, for
example, the most common warranty that
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因此,例如,人们最担心的保修是
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people worry about is cars or
electronics. Okay. So, you go into a
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汽车或
电子产品,还可以
因此,您走进一家商店并购买电视,我们将从电子产品入手。您购买一台大电视。
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store, and you say... you buy a TV;
we'll start with electronics. You buy a
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02:03
big TV. It comes with a one-year
warranty. That means that the company
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附带一年保修
这意味着制作电视或商店的公司
02:09
that made the TV or the store will fix
your TV, or give you a new TV if the TV
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如果您购买的电视无法正常工作或停止工作,它将修复您的电视或为您提供新的电视。
02:16
that you bought doesn't work or stops
working. A "guarantee" is like that — is
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保证是
这样的承诺
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a promise, but it could be about
service, it could be about a product, it
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但可能与服务有关,可能与产品有关,也可能与您的满意度有关。
02:28
could be about your satisfaction.
Sometimes you've heard the expression:
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有时您会听到以下表达:
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"Satisfaction guaranteed". Many
companies will say that: "Come buy in
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“满意保证”
许多公司会说“到我们商店来,您会感到满意”,“可以保证您的满意”或
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our store; you will be satisfied. Your
satisfaction is guaranteed, or your
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“你的钱回来了”
02:50
money back." Well, what does that mean?
It means that they promise you: You will
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好
这意味着什么?这意味着他们向您保证,您会感到满意,您会对他们为您所做的事情感到满意。
02:54
be satisfied; you will be happy with
what they are doing for you. Okay? A
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好的
02:58
"warranty" — another thing to keep in
mind — a "warranty" is usually within a
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保修,另外要记住的是,保修通常是在一定时间范围内
03:02
time frame; let's say, a one-year
warranty, and you can buy an extension.
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比方说,一年保修,您可以购买扩展。
03:09
"Guarantees" can also come in a one...
in a one-year, or like a some sort of
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担保也可以在一年之内或类似的一段时间内
03:14
time period, but usually they are given
for a much longer time. It's understood
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但是通常,它们被给予更长的时间
据了解,您的产品或服务或其他东西不错
03:19
that your product, or your service, or
something is good. Okay? A lot of
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好的?许多公司还使用保证来确保您满意。所以举个例子
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companies also use the guarantee to make
sure that you're happy. So, for example,
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03:29
they will say: "Lowest price
guaranteed." Means if you buy something
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他们会说:保证最低价格
意思是,如果您在我们的商店买东西,然后在其他地方看到便宜了。他们会
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at our store, and then you see it
cheaper somewhere else, they will then
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03:38
refund the difference. So, you buy
something here for $1,000; next week,
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退还差额
所以你在这里花一千美元买东西
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you see it in the advertisement for
another store for $900 — the first store
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下周,您会在另一家商店的广告中看到它,价格为900美元。第一家商店会给你回来
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will give you back $100. Usually they'll
put in a little gimmick: They'll add
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$ 100
通常,他们会花一些点花招,他们会增加10%,他们会给您110美元,以确保您的满意。
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10%. They'll give you $110 back, just so
your satisfaction is guaranteed. Okay?
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好的
04:02
I'll write that word for you, here.
"Gimmick". "Gimmick" is like a trick.
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我会在这里给你写这个词
手法。 mm头就像个把戏。他们这样做是为了让您觉得自己很特别
04:09
It's something they do to try to make
you think, like, you're special.
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04:12
Sometimes it's good; sometimes it's not
so good. So, let's go on.
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有时很好,有时却不好。因此,让我们继续。退款。什么是退款?退款是您的退款,但是
04:16
A "refund". What is a "refund"? A
"refund" is your money back. But usually
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04:21
a "refund" means you give the product
back; they give you your money back. Or
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通常退款意味着您退还产品,他们退还您的钱或
04:28
if you, for example, in... let's say you
got a service. Somebody did a service
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如果你。例如,在您得到的服务中。
有人为您服务,他们来打扫您的房子
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for you. They came, they cleaned your
house. But you come home and you,
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但是当您回家时,您会看到污渍,斑点和灰尘。你不是很开心
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like... you see stains, and you see
spots, and you see dust — you're not
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04:41
very happy. You already paid, so they
will give you back your money; they will
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您已经付款了。这样他们就会把钱还给您。他们会给您退款。
04:46
give you a "refund". Okay? It's also
part of the satisfaction guaranteed
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好的。这也是保证满意度的一部分。
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thing. A "rebate" is like a refund,
except that you don't give anything
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回扣就像退款
除了你什么也不会退还。确实,回扣更多是折扣。
04:56
back. Really, a "rebate" is more of a
discount. So, for example, when you go
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例如,当您去买车时
05:03
buy a car — many companies offer a
rebate. What that means is that the
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那是什么意思?像本田,福特,丰田等制造商
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manufacturer — like Honda, Ford, Toyota,
Hyundai, etcetera — they will send you
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如果您购买他们的汽车,他们将退还您一千美元。
05:15
back $1,000 if you buy their car.
Usually the dealer will just take that
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通常经销商会从你的车上拿走那一千
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1,000 off your car purchase price, and
the Hyundai or Ford will just send them
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购买价格,现代或福特只会将钱寄给他们。
05:26
the money. So, it's like a refund, but
it's more like a discount. And usually
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所以这就像退款,但更像是折扣和
通常您必须邮寄一些东西给公司,然后他们将钱寄给您。
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you have to mail something to the
company, and then they send you the
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05:36
money. The reason people don't really
trust rebates is because most people
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人们不真正相信折扣的原因是,因为大多数人忘记了邮寄和要求,所以他们永远都无法收回钱。
05:41
forget to mail in the request, so they
never get their money back. Okay? So,
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因此,这也有点of头,请注意这一点。
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it's also... it's a little bit of a
gimmick as well. Be careful about that.
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05:50
A lot of stores... when you go shopping
at a store, like let's say you go to The
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很多商店
当您在某家商店购物时,比如说,
05:55
Gap, or you go to Best Buy, or any of
the big box stores — you buy... a big
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或者您去百思买或任何大型商店。
顺便说一句,您购买了一家大型商店。一家大商店看上去和您去过的任何城市都一样。他们有政策
06:00
box store, by the way, a big store looks
the same any city you go to. Okay? They
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have a policy. They say: "No refunds".
That means if you buy something and then
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他们说
不能退款。这意味着,如果您购买了东西,然后一周后,您决定不再喜欢它
06:14
a week later you decide you don't like
it anymore; you want to give it back —
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他们说,您想退还,是的,没问题,我们会退还,但是我们不会给您钱。
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they say: "Yeah, no problem; we'll take
it back, but we won't give you your
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06:21
money. We will let you exchange it"
means you can take something else that
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我们会让您交换它,这意味着您可以采取其他措施
06:26
has the same value or less. And if it
costs more, then you pay the difference.
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该值等于或小于相同值,如果成本高于或等于您,则需要支付差额。
但是你只能交易,对吗?基本上,这就是交易所的意思,这就是交易。
06:32
But you can only trade. Right? That's
basically what "exchange" means, is
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06:35
trade. "Credit" is the other common
policy. If they say: "No refund" means
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信用是另一种普遍的政策。如果他们说:不退款,意味着您带回。你在缝隙处买了一件衬衫
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you bring back your... you bought a
shirt at The Gap, you came home, you
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您回家后又在镜子里试了一下,因为商店里的衣服看上去和家里的衣服不一样。
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tried it on in the mirror, because
clothes look different in the store than
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they do at home. Right? So, you go home,
you realize: "I don't like this shirt; I
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所以你回家,你意识到,我不喜欢这件衬衫,我想把它拿回来。
06:54
want to take it back." You take it back,
and The Gap says: "Well, you know...
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你把它拿回来,差距也一样
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we're not going to give you a refund.
What we will do is give you store
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我们会做的就是给您商店信用
07:01
credit" means if you bought a shirt for
$100 — "Here's $100, but you have to use
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意思是,如果您花100美元买了一件衬衫
这是100美元,但您必须在我们的商店中使用它
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it in our store." That's like credit.
So, if you understand credit card — it's
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就像信用。因此,如果您了解信用卡,那是相同的想法。你可以用钱
07:13
the same idea. It's money that you can
use for something else in their store.
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为了他们商店里的其他东西。
07:18
Okay? These are everyday words; get to
know them. IELTS students — don't forget
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这些是日常用语。了解他们。雅思学生,请不要忘记“ u”和保证。如果不确定
07:24
the "u" in the "guarantee". And if
you're not sure exactly the differences,
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差异,请查看engVid.com上的测验。
07:29
check out the quiz on www.engvid.com;
hopefully, it'll be explained there. And
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希望在那里有解释,我很快会再见。谢谢
07:34
I'll see you again soon. Thank you.
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