English Vocabulary: warranty, guarantee, rebate, exchange, credit...

Adam: Hi. Welcome back to www.engvid.com. I'm Adam. Today, we're

嗨，欢迎回到engVid.com。我是亚当。

今天，我们将讨论一些商务用语。

going to look at some business words — especially used when shopping, but not

特别是在购物时使用

necessarily — that sometimes people are not sure the differences between or how

但不一定是有时人们不确定它们之间的差异或使用方法等。

to use, etcetera. So, the words we're going to look at today are: "warranty",

因此，我们今天要看的字眼是保修

"guarantee", "refund", "rebate", "exchange", and "credit". Okay? All of

保证

退款，返利，交换和信用。所有这些对你都还好吗？

these look okay to you? Okay, before we continue, this was a little trick; for

好吧，在我们继续之前

在我们继续之前，这对您所有要担心拼写的雅思学生来说都是一个小窍门

all you IELTS students who have to worry about spelling — any problems here? If

这里有什么问题吗？如果您注意到它-很好

you noticed it, that's good. "Guarantee". Don't forget that "u"; very

保证

不要忘记“ u”，非常重要。您可能会因为这个小“ u”而在雅思考试中失去分数

important. You can lose a point on the IELTS test just for that little "u".

Okay? So, be careful. "Guarantee". Okay, so we're going to look at these words,

所以要小心-保证，好的。因此，我们将研究这些词，我们将学习它们的含义，用法等。

and we're going to learn what they mean, how they're used, etcetera. We'll start

从这两个开始

with these two. "Warranty" and "guarantee" are sometimes confused

保修和保证有时会混淆，因为人们认为它们是一回事

because people think that they're exactly the same thing, which, to a

是的，它们在一定程度上是不同的。

certain degree — yeah, they are; but, to a certain degree, very different. A

"warranty" is like a "guarantee" in that it is a promise. It is usually in

保修就像是保证，因为它是一种承诺。

通常是书面形式，但这仅是关于

writing. Okay? But this is only about products. Oops, sorry. Okay? This is

产品。

哎呀，对不起

好的，这仅与产品有关。保修承诺会在您购买商品时提供。那

only about products. A "warranty" promises that when you buy something...

that when you buy something, everything is guaranteed; everything will be

当您购买东西时，一切都会得到保证。如果发生故障，一切将被替换或修复。

replaced or fixed if it breaks. So, for example, the most common warranty that

因此，例如，人们最担心的保修是

people worry about is cars or electronics. Okay. So, you go into a

汽车或

电子产品，还可以

因此，您走进一家商店并购买电视，我们将从电子产品入手。您购买一台大电视。

store, and you say... you buy a TV; we'll start with electronics. You buy a

big TV. It comes with a one-year warranty. That means that the company

附带一年保修

这意味着制作电视或商店的公司

that made the TV or the store will fix your TV, or give you a new TV if the TV

如果您购买的电视无法正常工作或停止工作，它将修复您的电视或为您提供新的电视。

that you bought doesn't work or stops working. A "guarantee" is like that — is

保证是

这样的承诺

a promise, but it could be about service, it could be about a product, it

但可能与服务有关，可能与产品有关，也可能与您的满意度有关。

could be about your satisfaction. Sometimes you've heard the expression:

有时您会听到以下表达：

"Satisfaction guaranteed". Many companies will say that: "Come buy in

“满意保证”

许多公司会说“到我们商店来，您会感到满意”，“可以保证您的满意”或

our store; you will be satisfied. Your satisfaction is guaranteed, or your

“你的钱回来了”

money back." Well, what does that mean? It means that they promise you: You will

好 这意味着什么？这意味着他们向您保证，您会感到满意，您会对他们为您所做的事情感到满意。

be satisfied; you will be happy with what they are doing for you. Okay? A

好的

"warranty" — another thing to keep in mind — a "warranty" is usually within a

保修，另外要记住的是，保修通常是在一定时间范围内

time frame; let's say, a one-year warranty, and you can buy an extension.

比方说，一年保修，您可以购买扩展。

"Guarantees" can also come in a one... in a one-year, or like a some sort of

担保也可以在一年之内或类似的一段时间内

time period, but usually they are given for a much longer time. It's understood

但是通常，它们被给予更长的时间

据了解，您的产品或服务或其他东西不错

that your product, or your service, or something is good. Okay? A lot of

好的？许多公司还使用保证来确保您满意。所以举个例子

companies also use the guarantee to make sure that you're happy. So, for example,

they will say: "Lowest price guaranteed." Means if you buy something

他们会说：保证最低价格

意思是，如果您在我们的商店买东西，然后在其他地方看到便宜了。他们会

at our store, and then you see it cheaper somewhere else, they will then

refund the difference. So, you buy something here for $1,000; next week,

退还差额

所以你在这里花一千美元买东西

you see it in the advertisement for another store for $900 — the first store

下周，您会在另一家商店的广告中看到它，价格为900美元。第一家商店会给你回来

will give you back $100. Usually they'll put in a little gimmick: They'll add

$ 100

通常，他们会花一些点花招，他们会增加10％，他们会给您110美元，以确保您的满意。

10%. They'll give you $110 back, just so your satisfaction is guaranteed. Okay?

好的

I'll write that word for you, here. "Gimmick". "Gimmick" is like a trick.

我会在这里给你写这个词

手法。 mm头就像个把戏。他们这样做是为了让您觉得自己很特别

It's something they do to try to make you think, like, you're special.

Sometimes it's good; sometimes it's not so good. So, let's go on.

有时很好，有时却不好。因此，让我们继续。退款。什么是退款？退款是您的退款，但是

A "refund". What is a "refund"? A "refund" is your money back. But usually

a "refund" means you give the product back; they give you your money back. Or

通常退款意味着您退还产品，他们退还您的钱或

if you, for example, in... let's say you got a service. Somebody did a service

如果你。例如，在您得到的服务中。

有人为您服务，他们来打扫您的房子

for you. They came, they cleaned your house. But you come home and you,

但是当您回家时，您会看到污渍，斑点和灰尘。你不是很开心

like... you see stains, and you see spots, and you see dust — you're not

very happy. You already paid, so they will give you back your money; they will

您已经付款了。这样他们就会把钱还给您。他们会给您退款。

give you a "refund". Okay? It's also part of the satisfaction guaranteed

好的。这也是保证满意度的一部分。

thing. A "rebate" is like a refund, except that you don't give anything

回扣就像退款

除了你什么也不会退还。确实，回扣更多是折扣。

back. Really, a "rebate" is more of a discount. So, for example, when you go

例如，当您去买车时

buy a car — many companies offer a rebate. What that means is that the

那是什么意思？像本田，福特，丰田等制造商

manufacturer — like Honda, Ford, Toyota, Hyundai, etcetera — they will send you

如果您购买他们的汽车，他们将退还您一千美元。

back $1,000 if you buy their car. Usually the dealer will just take that

通常经销商会从你的车上拿走那一千

1,000 off your car purchase price, and the Hyundai or Ford will just send them

购买价格，现代或福特只会将钱寄给他们。

the money. So, it's like a refund, but it's more like a discount. And usually

所以这就像退款，但更像是折扣和

通常您必须邮寄一些东西给公司，然后他们将钱寄给您。

you have to mail something to the company, and then they send you the

money. The reason people don't really trust rebates is because most people

人们不真正相信折扣的原因是，因为大多数人忘记了邮寄和要求，所以他们永远都无法收回钱。

forget to mail in the request, so they never get their money back. Okay? So,

因此，这也有点of头，请注意这一点。

it's also... it's a little bit of a gimmick as well. Be careful about that.

A lot of stores... when you go shopping at a store, like let's say you go to The

很多商店

当您在某家商店购物时，比如说，

Gap, or you go to Best Buy, or any of the big box stores — you buy... a big

或者您去百思买或任何大型商店。

顺便说一句，您购买了一家大型商店。一家大商店看上去和您去过的任何城市都一样。他们有政策

box store, by the way, a big store looks the same any city you go to. Okay? They

have a policy. They say: "No refunds". That means if you buy something and then

他们说

不能退款。这意味着，如果您购买了东西，然后一周后，您决定不再喜欢它

a week later you decide you don't like it anymore; you want to give it back —

他们说，您想退还，是的，没问题，我们会退还，但是我们不会给您钱。

they say: "Yeah, no problem; we'll take it back, but we won't give you your

money. We will let you exchange it" means you can take something else that

我们会让您交换它，这意味着您可以采取其他措施

has the same value or less. And if it costs more, then you pay the difference.

该值等于或小于相同值，如果成本高于或等于您，则需要支付差额。

但是你只能交易，对吗？基本上，这就是交易所的意思，这就是交易。

But you can only trade. Right? That's basically what "exchange" means, is

trade. "Credit" is the other common policy. If they say: "No refund" means

信用是另一种普遍的政策。如果他们说：不退款，意味着您带回。你在缝隙处买了一件衬衫

you bring back your... you bought a shirt at The Gap, you came home, you

您回家后又在镜子里试了一下，因为商店里的衣服看上去和家里的衣服不一样。

tried it on in the mirror, because clothes look different in the store than

they do at home. Right? So, you go home, you realize: "I don't like this shirt; I

所以你回家，你意识到，我不喜欢这件衬衫，我想把它拿回来。

want to take it back." You take it back, and The Gap says: "Well, you know...

你把它拿回来，差距也一样

we're not going to give you a refund. What we will do is give you store

我们会做的就是给您商店信用

credit" means if you bought a shirt for $100 — "Here's $100, but you have to use

意思是，如果您花100美元买了一件衬衫

这是100美元，但您必须在我们的商店中使用它

it in our store." That's like credit. So, if you understand credit card — it's

就像信用。因此，如果您了解信用卡，那是相同的想法。你可以用钱

the same idea. It's money that you can use for something else in their store.

为了他们商店里的其他东西。

Okay? These are everyday words; get to know them. IELTS students — don't forget

这些是日常用语。了解他们。雅思学生，请不要忘记“ u”和保证。如果不确定

the "u" in the "guarantee". And if you're not sure exactly the differences,

差异，请查看engVid.com上的测验。

check out the quiz on www.engvid.com; hopefully, it'll be explained there. And

希望在那里有解释，我很快会再见。谢谢

I'll see you again soon. Thank you.