English Vocabulary: warranty, guarantee, rebate, exchange, credit...

216,628 views ・ 2012-11-28

Adam’s English Lessons


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Adam: Hi. Welcome back to www.engvid.com. I'm Adam. Today, we're
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going to look at some business words — especially used when shopping, but not
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necessarily — that sometimes people are not sure the differences between or how
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to use, etcetera. So, the words we're going to look at today are: "warranty",
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"guarantee", "refund", "rebate", "exchange", and "credit". Okay? All of
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these look okay to you? Okay, before we continue, this was a little trick; for
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all you IELTS students who have to worry about spelling — any problems here? If
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you noticed it, that's good. "Guarantee". Don't forget that "u"; very
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important. You can lose a point on the IELTS test just for that little "u".
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Okay? So, be careful. "Guarantee". Okay, so we're going to look at these words,
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and we're going to learn what they mean, how they're used, etcetera. We'll start
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with these two. "Warranty" and "guarantee" are sometimes confused
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because people think that they're exactly the same thing, which, to a
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certain degree — yeah, they are; but, to a certain degree, very different. A
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"warranty" is like a "guarantee" in that it is a promise. It is usually in
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writing. Okay? But this is only about products. Oops, sorry. Okay? This is
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only about products. A "warranty" promises that when you buy something...
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that when you buy something, everything is guaranteed; everything will be
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replaced or fixed if it breaks. So, for example, the most common warranty that
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people worry about is cars or electronics. Okay. So, you go into a
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store, and you say... you buy a TV; we'll start with electronics. You buy a
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big TV. It comes with a one-year warranty. That means that the company
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that made the TV or the store will fix your TV, or give you a new TV if the TV
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that you bought doesn't work or stops working. A "guarantee" is like that — is
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a promise, but it could be about service, it could be about a product, it
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could be about your satisfaction. Sometimes you've heard the expression:
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"Satisfaction guaranteed". Many companies will say that: "Come buy in
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our store; you will be satisfied. Your satisfaction is guaranteed, or your
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money back." Well, what does that mean? It means that they promise you: You will
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be satisfied; you will be happy with what they are doing for you. Okay? A
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"warranty" — another thing to keep in mind — a "warranty" is usually within a
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time frame; let's say, a one-year warranty, and you can buy an extension.
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"Guarantees" can also come in a one... in a one-year, or like a some sort of
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time period, but usually they are given for a much longer time. It's understood
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that your product, or your service, or something is good. Okay? A lot of
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companies also use the guarantee to make sure that you're happy. So, for example,
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they will say: "Lowest price guaranteed." Means if you buy something
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at our store, and then you see it cheaper somewhere else, they will then
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refund the difference. So, you buy something here for $1,000; next week,
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you see it in the advertisement for another store for $900 — the first store
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will give you back $100. Usually they'll put in a little gimmick: They'll add
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10%. They'll give you $110 back, just so your satisfaction is guaranteed. Okay?
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I'll write that word for you, here. "Gimmick". "Gimmick" is like a trick.
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It's something they do to try to make you think, like, you're special.
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Sometimes it's good; sometimes it's not so good. So, let's go on.
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A "refund". What is a "refund"? A "refund" is your money back. But usually
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a "refund" means you give the product back; they give you your money back. Or
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if you, for example, in... let's say you got a service. Somebody did a service
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for you. They came, they cleaned your house. But you come home and you,
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like... you see stains, and you see spots, and you see dust — you're not
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very happy. You already paid, so they will give you back your money; they will
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give you a "refund". Okay? It's also part of the satisfaction guaranteed
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thing. A "rebate" is like a refund, except that you don't give anything
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back. Really, a "rebate" is more of a discount. So, for example, when you go
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buy a car — many companies offer a rebate. What that means is that the
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manufacturer — like Honda, Ford, Toyota, Hyundai, etcetera — they will send you
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back $1,000 if you buy their car. Usually the dealer will just take that
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1,000 off your car purchase price, and the Hyundai or Ford will just send them
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the money. So, it's like a refund, but it's more like a discount. And usually
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you have to mail something to the company, and then they send you the
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money. The reason people don't really trust rebates is because most people
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forget to mail in the request, so they never get their money back. Okay? So,
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it's also... it's a little bit of a gimmick as well. Be careful about that.
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A lot of stores... when you go shopping at a store, like let's say you go to The
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Gap, or you go to Best Buy, or any of the big box stores — you buy... a big
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box store, by the way, a big store looks the same any city you go to. Okay? They
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have a policy. They say: "No refunds". That means if you buy something and then
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a week later you decide you don't like it anymore; you want to give it back —
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they say: "Yeah, no problem; we'll take it back, but we won't give you your
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money. We will let you exchange it" means you can take something else that
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has the same value or less. And if it costs more, then you pay the difference.
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But you can only trade. Right? That's basically what "exchange" means, is
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trade. "Credit" is the other common policy. If they say: "No refund" means
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you bring back your... you bought a shirt at The Gap, you came home, you
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tried it on in the mirror, because clothes look different in the store than
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they do at home. Right? So, you go home, you realize: "I don't like this shirt; I
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want to take it back." You take it back, and The Gap says: "Well, you know...
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we're not going to give you a refund. What we will do is give you store
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credit" means if you bought a shirt for $100 — "Here's $100, but you have to use
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it in our store." That's like credit. So, if you understand credit card — it's
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the same idea. It's money that you can use for something else in their store.
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Okay? These are everyday words; get to know them. IELTS students — don't forget
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the "u" in the "guarantee". And if you're not sure exactly the differences,
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check out the quiz on www.engvid.com; hopefully, it'll be explained there. And
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I'll see you again soon. Thank you.
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